Amerigas charged me almost $1700.00 for propane I never received AND I have reason to believe we have paid for propane either delivered to other homes or stolen by the delivery people. I have been unable to speak to an American and while …
We have been a customer of Blue Flame/Amerigas for 20 years on with auto-fill plan. Jan 9, there was a delivery and the driver noted 0% full on the tank. He should have either put a padlock on the empty tank or done a leak check, restarted …
AmeriGas is singularly the best reason to convert to renewable energy and electric power. It honestly feels like this company attempts to get you to pay them to kick you in the genitalia. Their service deserves negative stars and their …
A payment was made they never updated with my new number been doing business with them for years they shut off my F____ gas. They are the worst company to do business with…
we ordered gas on the 5 of july and they said they would bring out the tank and 96 gallons of gas on monday july the 8 2013 when he got here all he had was a tank no gas and when i asks where is the gas he said we will come out in about 4 …
STAY AWAY! This company price gouges, charging well over double current market rates, they often do not answer the phone, nor do do they honor callback requests. THIS COMPANY SHOULD BE ASHAMED AT HOW THEY CONDUCT BUSINESS WITH CUSTOMERS.
Horrible service would give them a zero if I could second delivery that’s schedule weeks and advanced that’s late ordered the first one on 1/1 didn’t received receive it until 1/18 schedule another on 1/22 original delivery date was for 2/4 …
One star is on a good day worse company I have EVER dealt with. Do yourselves a favor if u have not prepaid already like I did when they sent out that coupon for .25 off a gallon run for the hills and get another company
Terrible customer service – been out of gas for more than 10 days, we call them every day, they promise to deliver, charge us extra for delivery but never deliver. I wish I could give 0 stars.
Terrible customer service. You can wait for hours over the phone and nobody will answer. Gas delivery took weeks and they were late by several days after the scheduled delivery window. I had to shut down all the gas appliances because my …
I wish I could give negative stars!!! I have never dealt with a company this bad. You cannot reach anyone to have tanks filled or picked up. Customer Service phones ring unanswered for hours to only disconnect you before talking to …
Waiting 17 days for a delivery. Put in for emergency fill – have been of gas for 6 days, guess that’s not an emergency. Have been assured by customer service that it is being expedited.
I’ve scheduled multiple times with no-one showing up. I’m going to have to find someone else before we run empty. Their customer service was also awful. They were no help, rather just reading off a script.
I’m dealing with a propane company owned by Amerigas out of Missouri and I never thought I could have such a terrible encounter with a company. I’m appalled by their business practices and honestly, I’m switching to electric literally to never deal with propane again. Absolutely worthless.
Have been a customer for 28 years. They cancelled my pool tank contract without telling me, I never received a bill for it, and now they are charging me over $150 to cancel the contract. Very poor service
I have now been on the phone with AmeriGas for 1 1/2 hours. No one can connect me with the department that can authorize the sale of our in-ground tank. This company is the worst. Use a mom and pop outfit that cares about customer service!
Ordered propane Nov.11th still waiting. I call them everyday now just to vent. it made no difference. I want them on the phone when I freeze to death. One star is too high a rating.
Amerigas SUCKS!!! They LIE, LIE, LIE. I received a promotion for $1.99 a gallon and fee install plus $50.00 rebate in the mail. WELL, I transfered to them. They were paid up front $416.00 for 2- 100 gallon tanks, that’s 200 gallon @$1.99 …
I don’t like to write bad reviews, but sometimes it’s a necessity… sorry… Amerigas sucks. I have been a customer from 2003, when bought the house in Mastic Beach LI NY. They were the old suppliers, and I didn’t see any reason to change, …
warning regarding bad regulators; if you had your propane regulator on the tank replaced (red cap) within the last couple of years…….BEWARE…they leak and you could lose alot of propane without even knowing. I am in the Butler, PA …
Minus 10 stars! Reason: 65 year old tank they refused to fill, oh it’s their tank, we went with a different company. Now want to charge to remove it, and if we don’t pay it, it goes on the credit rating. Even if we take it to them, they are …
This company is a joke! I called in to get propane delivered after I tried to order online but we were under the percentage to order online. I ordered over the phone through the Kokomo IN office and told her we were at 10% on 2/27/19. Her …
I’ve been with this Co. for about 25 years no problem they went to a third party billing, not a good idea. Talking to people (reps) all over the country not your area. Having a problem with billing. Talked to 5 different reps, over a period …
DONT USE THEM. I waited for 3 months for propane delivery that never came after many attempts for calling and making it clear that i live alone and the only time I could have someone waiting for them was after 11. They would come when they …
Ran out of propane in the first time in 13 years of service, Amerigas still wants to charge a fee to come out and do a safety inspection. I am already out of propane so it is the perfect time to shop for a new supplier. Amerigas seems to …
I had a large tank holding $349.60 worth of propane. I also had a credit of about $160. After they picked up my tank I received a check for $27.09. I was told it was company policy. I used Amerigas for over 20 years. I will never again.
Have been a customer of Flame Propane who was purchased by Amerigas. Initial customer of Flame for 25 years. We are on an automatic fill program. They missed our Dec. 2020 fill. TANK IS EMPTY…. We have no heat, no ability to cook, no …
These guys are the worst. They were no-shows for my first appointment and then were hours late for the make-up appointment (and then charged $60 just for showing up). They then quoted $1,500 just for installation and then $4 a gallon for …
For the last 10 months, Amerigas, through our local rep, FK Gailey, has been unethical, non responsive, and incompetent. From the moment the installed our large tank with no cement pad to putting a lock-out tag on the tank when they never …
I give them a less than one star! This place sucks! Have been trying to get a refill since 12/15. The est delivery was between 12/16 – 12/25. Then we were told it would be 12/18, 12/29 and 12/30. Now we are not even on the delivery …
Don’t ever deal with the Placerville office if you can help it. They tried to charge us 3.99 a gallon for propane when the daily price index actually showed half of that. We had them monitor our tank level so that they would fill it when …
Actually 0 stars. They bought out a small family run operation in 2013 and inherited the vast majority of our small mountain community of about 80 homes in Southern California. It’s customer service from the Oxnard, CA office has been …
SAVE YOURSELF THE TROUBLE! DO NOT use Amerigas in Vista, CA! I’ve been trying to get them to pick up a tank for over a year. Manager said he would call me back the next day – that was over a month and a half ago. Got a “reminder” call …
The worst customer service I have ever experienced. I’ve had to call several times for an issue, and several times I’ve been placed on hold in excess of 30 minutes. Over 45 days and 7 phone calls later, the issue still persists. I would …
The lack of competency with this company that is unbelievable. After several months of trying to get them to come out to my house to install their tanks, someone finally showed up the second week of January. I informed them that I would …
The worst EVER! My mother (who will be 89) has been pleading with them to make a delivery since the middle of Dec still a month later-NO DELIVERY! She heats and cooks with propane and her tank reads 6%! They WERE a great company a few years …
Its amazing how they come out to fix a leak i have had for years wonder how much propane i lost from the 1st stage regulator. Well now whoever set it up messed up my furnace as the code is saying low gas preasure. So for 2 days and counting …
Worst company ever I called for delivery they came out and three days later I ran out of gas. Turns out when they came out they didn’t fill my tank completely( I’m guessing they ran out of gas). I was never reschedule nor was I ever told …
I am set up for automatic fill. They didn’t come refill my tanks and I ran out. Work up to 50 degrees in my house and when I called they said well we estimated you should still have enough. I said, how can you estimate that when its …
If I could give them a negative score I would. There is zero customer service available. They’ve closed all their local offices and gone to a National phone system that is an utter disgrace. Hours and hours on hold only to not receive …
If i could give them zero (or negative) stars I would. Moved to the area and signed up for auto delivery 2 weeks before moving in. 1.5 weeks after moving in house ran out of propane because they neglected to fill it – which they state they …
AmeriGas received zero stars! Terrible Service and Customer Service. My delivery status was delivery scheduled 12/24/20. After the gas fireplace ran out of gas 01/14/2021, I called AmeriGas. I was on hold for 46 minutes and held an …
These people don’t know the term customer service. If you have any other options, do not get gas from this company. They do not take care of their customers and they don’t stand by what they tell their customers. We were told delivery on …
I will describe this AmeriGas (or Fallsburg gas) in South Fallsburg NY as greedy, unfair, cruel and inefficient. It takes 14 days to route a gas delivery to my location since there is not sufficient drivers – when my tank is at 5% gas. The …
I have been speaking with multiple reps since January 11th, I was promised propane on 1/12 and 1/13( today) by the end of the day. Rep tracked the driver down at 4:30pm in my area and said that he is in route to my home to delivery. The …
I just cancelled my account as my home heating propane tanks are just about empty (below 5%) and I have been asking, then pleading, for delivery for a month. I was promised an emergency delivery this week that never came. So I contracted …
This company has let our senior citizen residents down! over 100 units with automatic delivery – people running out of fuel on the weekends and Amerigas tells them they can’t come for a week for a delivery. They have resorted to hooking …
The reviews here are very accurate. I’ve been on the phone with them for over a month regarding a discrepancy in my bill. I got 2 new bills in the span of 8 days for an insurmountable amount of money. Add that to the discrepancy from listed …
We were a Amerigas customer for 20 plus years. We could not get propane last winter, at all! We sat on hold for 70 minutes at a time for days and nights. Our living room temperature was 50 degrees. The 2020 winter was our coldest in years. …
I paid on 12/17/20 $1000 for delivery had 20% in tank. On Monday 12/21 I called for early delivery because tank was low ( my fault). The lady told me it would be $300 but if I could wait it was due to deliver 12/24. No delivery tank empty. …
I am extremely unhappy with Amerigas! We moved to a new house which had Amerigas propane tanks a few months ago. Trying to get through to them has been one of the most frustrating things I have dealt with. It took over 2 months to get …
Absolutely the WORST residential service. Missed autofill multiple times. Unable to assist me when I called with questions. Totally overpriced plus they hit you with constant fees and charges that other propane distributors don’t. When I …
If your looking for a propane provider do not use AmeriGas. I’ve been a customer for years but I’ve been trying to get gas now since 12/9. Talked to several reps who promised me a delivery but to no avail. A lot of empty promises. The …
I just cancelled by AmeriGas service after being with Cress/AmeriGas since 2002. Cress was fantastic. AmeriGas stared adding delivery fees, which I never paid previously. They told me Cress included delivery fee in the price. Whatever. …
I called to be removed from their mailing lists because we don’t have gas at our home and I wanted to reduce the amount of junk mail I was receiving from them. The first ‘customer advocate’ was not able to assist me and transferred the call …
Unbelievably poor customer service. I have been trying to get propane delivered for well over a month. No show and no call. I have been escalated 3 times and even spoke with a supervisor who assured me it would be taken care of. I need …
Horrible customer service and follow up. The worst !!!!!!
The actual delivery personnel have always been very professional. The management team responsible for customer interface is a disgrace.
This company is one of the worst I have ever dealt with. They took over our small, local gas company, and it went downhill quickly. Their customer service is non existent, and lacks any local reps. Their management is content to rake in …
I have been a customer of AmeriGas for more than twenty years. On 1/11/21 I ran out of propane. I called the emergency number for AmeriGas for and emergency delivery. I was left on hold for more than an hour. When someone finally answered I …
This company has set a new benchmark for terrible customer service and overall competence. I bought a Virginia home in June this year with Amerigas propane service. I have contacted them multiple times to explore my options for transfer of …
Horrible experience — first delivery never happened on the day promised. Customer service is overseas and utterly useless. Agents lied just to get me off the phone. This is the first time I’ve opened and closed any service account without conducting any business!
Would not recommend!! We refilled out propane tank recently, like we have had done for the past 11 years. I called the customer care center to pay for our bill, they stated we owed an additional of $162 because we did not use/fill out …
No show No go. Amerigas quickly qualified my credit and signed us up for delivery. The driver showed up when down the hill, fiddled with the tank, did not announce he was at the home. My partner and I stayed home to receive the driver he …
Purchased a house in 2017 and took over the lease on an Amerigas tank. We stayed on an on call basis meaning we would call when needing propane. Paid for propane up front before delivery. Sold the home in December of 2021. Paid for tank …
Horrible customer service. Zero communication. What communication is there, It’s always he said she said.. Nothing adds up. Tried to Charge me for a 3 yr contract cancelation, when I never signed or agreed to anything… Sketchy!! Stay away!
Horrible!!! Never witnessed such horrible service in my life!! If your winter warmth is dependent on propane, then stay away from this company!! JUST WISE ADVICE!!! …
i would give zero stars if that were an option, The service, if that’s what you call it, get worse every year. And their hold message always tells you how they’ve improved their service, then asks you to stay on the line for a survey. I …
Tank rental fee continues to rise for no reason. They do no maintenance and try to justify customer gouging. It should be a fixed rate. They didn’t lower it when propane prices dropped.
Worse customer service ever. Still trying to resolve gas tank issue and operators were difficult to understand and still waiting for a call back from a supervisor. Been using them for several years but moving on to another propane company to supply our gas and that has good customer service!
Horrible…They have a monopoly in parts of the mountains and are a horrible company. They charged $300 for emergency 24 hour service and NO SHOWED. Then $200 for 72 hour service and no showed again. They committed to come on Tuesday, …
Unreliable and inconsistent. I scheduled a delivery online on 12/14/22 and the estimated date of delivery was between 12/15/22-12/21/22. When the 21st came around there was no delivery. When I checked my delivery status it still stated the …
We have a inground Propane tank that is owned/maintained by Amerigas. We have a leak either in the tank or the supply line(apparently they cannot figure it out either) In the past 3 weeks an Amerigas tech has been out to try and locate the …
CRIMINAL- they left multiple people in life threatening situations where our mountain homes with “automatic delivery/ top-off” were all without propane at the start of December, they hadn’t been to any of them since summer (so, that’s two …
Our issue is with finding someone at Amerigas to pay our tank off. We purchased the tank from TruckeeTahoepropane back in 2014 — I sent multiple emails to every contact email I could find with copies of the contract to Amerigas throughout …
UPDATE: waiting on hold for almost 20 minutes for the “EMERGENCY” line. Got my call answered. I calmly explained the situation and asked the lady to take me seriously and not just shuffle me off. …
Been dealing with this gas company for 2 years now and there has not been one month that I have gotten my bill on time. Always a week or two past the due date. I pay a delivery fee every month even in the summer when I have my gas turned …
Do not use them. Received a bill for a tank rental fee as I did not use 1000 gallons of propane in the last year. Been with them 16 years and never have had this before. I was told my minimum use was increased from 500 gallons to 1000. So …
I switched from oil to Propane this year. I was told AmeriGas was a good company.. They installed 2 propane tanks and filled them. 3 months later they are completely empty. I signed up for automatic refill at the time of installment and my …
I wish I could give them NEGATIVE 5 STARS. On every level, in all situations impossible to deal with. We got bad information about initial installation – their rep cost us hundreds of dollars by providing an improper plan (in writing, on …
After using this company for almost 6 years I am not the least but happy. They do dirty business.
My first tank came to me rusted and filthy. So bad that my husband had to sand …
Amerigas charged me almost $1700.00 for propane I never received AND I have reason to believe we have paid for propane either delivered to other homes or stolen by the delivery people. I have been unable to speak to an American and while …
We have been a customer of Blue Flame/Amerigas for 20 years on with auto-fill plan. Jan 9, there was a delivery and the driver noted 0% full on the tank. He should have either put a padlock on the empty tank or done a leak check, restarted …
AmeriGas is singularly the best reason to convert to renewable energy and electric power. It honestly feels like this company attempts to get you to pay them to kick you in the genitalia. Their service deserves negative stars and their …
Such a horrible company to deal with.
Not helpful at all! Bad customer service and very rude!
HORRIBLE CUSTOMER SERVICE!!!
Absolutely horrible. The worst billing department, and they keep your security deposit when you no longer need their service.
One star is to many. They suck. Worst service I have ever experienced. Rude people one the phone and stole MY regulater.
WOW! Same problem here in Elm Grove, LA… We ran out of gas (60 degree) 3 days ago and this is their slow months… NO Idea when they will be out
A payment was made they never updated with my new number been doing business with them for years they shut off my F____ gas. They are the worst company to do business with…
Long story short: Maddening, infuriating, exasperating, irritating, untruthful. Weeks to get a delivery in freezing temperatures.
On auto delivery but haven’t had a delivery since last May and can’t get an emergency one either!
we ordered gas on the 5 of july and they said they would bring out the tank and 96 gallons of gas on monday july the 8 2013 when he got here all he had was a tank no gas and when i asks where is the gas he said we will come out in about 4 …
STAY AWAY! This company price gouges, charging well over double current market rates, they often do not answer the phone, nor do do they honor callback requests. THIS COMPANY SHOULD BE ASHAMED AT HOW THEY CONDUCT BUSINESS WITH CUSTOMERS.
Horrible service would give them a zero if I could second delivery that’s schedule weeks and advanced that’s late ordered the first one on 1/1 didn’t received receive it until 1/18 schedule another on 1/22 original delivery date was for 2/4 …
One star is on a good day worse company I have EVER dealt with. Do yourselves a favor if u have not prepaid already like I did when they sent out that coupon for .25 off a gallon run for the hills and get another company
Terrible customer service – been out of gas for more than 10 days, we call them every day, they promise to deliver, charge us extra for delivery but never deliver. I wish I could give 0 stars.
Terrible customer service. You can wait for hours over the phone and nobody will answer. Gas delivery took weeks and they were late by several days after the scheduled delivery window. I had to shut down all the gas appliances because my …
I wish I could give negative stars!!! I have never dealt with a company this bad. You cannot reach anyone to have tanks filled or picked up. Customer Service phones ring unanswered for hours to only disconnect you before talking to …
Waiting 17 days for a delivery. Put in for emergency fill – have been of gas for 6 days, guess that’s not an emergency. Have been assured by customer service that it is being expedited.
I’ve scheduled multiple times with no-one showing up. I’m going to have to find someone else before we run empty. Their customer service was also awful. They were no help, rather just reading off a script.
I’m dealing with a propane company owned by Amerigas out of Missouri and I never thought I could have such a terrible encounter with a company. I’m appalled by their business practices and honestly, I’m switching to electric literally to never deal with propane again. Absolutely worthless.
Have been a customer for 28 years. They cancelled my pool tank contract without telling me, I never received a bill for it, and now they are charging me over $150 to cancel the contract. Very poor service
I have now been on the phone with AmeriGas for 1 1/2 hours. No one can connect me with the department that can authorize the sale of our in-ground tank. This company is the worst. Use a mom and pop outfit that cares about customer service!
Your the biggest rip off company I’ve dealt with. You just lie & overcharge
Ordered propane Nov.11th still waiting. I call them everyday now just to vent. it made no difference. I want them on the phone when I freeze to death. One star is too high a rating.
Amerigas SUCKS!!! They LIE, LIE, LIE. I received a promotion for $1.99 a gallon and fee install plus $50.00 rebate in the mail. WELL, I transfered to them. They were paid up front $416.00 for 2- 100 gallon tanks, that’s 200 gallon @$1.99 …
I don’t like to write bad reviews, but sometimes it’s a necessity… sorry… Amerigas sucks. I have been a customer from 2003, when bought the house in Mastic Beach LI NY. They were the old suppliers, and I didn’t see any reason to change, …
warning regarding bad regulators; if you had your propane regulator on the tank replaced (red cap) within the last couple of years…….BEWARE…they leak and you could lose alot of propane without even knowing. I am in the Butler, PA …
Minus 10 stars! Reason: 65 year old tank they refused to fill, oh it’s their tank, we went with a different company. Now want to charge to remove it, and if we don’t pay it, it goes on the credit rating. Even if we take it to them, they are …
This company is a joke! I called in to get propane delivered after I tried to order online but we were under the percentage to order online. I ordered over the phone through the Kokomo IN office and told her we were at 10% on 2/27/19. Her …
I’ve been with this Co. for about 25 years no problem they went to a third party billing, not a good idea. Talking to people (reps) all over the country not your area. Having a problem with billing. Talked to 5 different reps, over a period …
DONT USE THEM. I waited for 3 months for propane delivery that never came after many attempts for calling and making it clear that i live alone and the only time I could have someone waiting for them was after 11. They would come when they …
Ran out of propane in the first time in 13 years of service, Amerigas still wants to charge a fee to come out and do a safety inspection. I am already out of propane so it is the perfect time to shop for a new supplier. Amerigas seems to …
I had a large tank holding $349.60 worth of propane. I also had a credit of about $160. After they picked up my tank I received a check for $27.09. I was told it was company policy. I used Amerigas for over 20 years. I will never again.
Have been a customer of Flame Propane who was purchased by Amerigas. Initial customer of Flame for 25 years. We are on an automatic fill program. They missed our Dec. 2020 fill. TANK IS EMPTY…. We have no heat, no ability to cook, no …
These guys are the worst. They were no-shows for my first appointment and then were hours late for the make-up appointment (and then charged $60 just for showing up). They then quoted $1,500 just for installation and then $4 a gallon for …
For the last 10 months, Amerigas, through our local rep, FK Gailey, has been unethical, non responsive, and incompetent. From the moment the installed our large tank with no cement pad to putting a lock-out tag on the tank when they never …
I give them a less than one star! This place sucks! Have been trying to get a refill since 12/15. The est delivery was between 12/16 – 12/25. Then we were told it would be 12/18, 12/29 and 12/30. Now we are not even on the delivery …
Don’t ever deal with the Placerville office if you can help it. They tried to charge us 3.99 a gallon for propane when the daily price index actually showed half of that. We had them monitor our tank level so that they would fill it when …
Actually 0 stars. They bought out a small family run operation in 2013 and inherited the vast majority of our small mountain community of about 80 homes in Southern California. It’s customer service from the Oxnard, CA office has been …
SAVE YOURSELF THE TROUBLE! DO NOT use Amerigas in Vista, CA! I’ve been trying to get them to pick up a tank for over a year. Manager said he would call me back the next day – that was over a month and a half ago. Got a “reminder” call …
The worst customer service I have ever experienced. I’ve had to call several times for an issue, and several times I’ve been placed on hold in excess of 30 minutes. Over 45 days and 7 phone calls later, the issue still persists. I would …
The lack of competency with this company that is unbelievable. After several months of trying to get them to come out to my house to install their tanks, someone finally showed up the second week of January. I informed them that I would …
The worst EVER! My mother (who will be 89) has been pleading with them to make a delivery since the middle of Dec still a month later-NO DELIVERY! She heats and cooks with propane and her tank reads 6%! They WERE a great company a few years …
Its amazing how they come out to fix a leak i have had for years wonder how much propane i lost from the 1st stage regulator. Well now whoever set it up messed up my furnace as the code is saying low gas preasure. So for 2 days and counting …
Worst company ever I called for delivery they came out and three days later I ran out of gas. Turns out when they came out they didn’t fill my tank completely( I’m guessing they ran out of gas). I was never reschedule nor was I ever told …
I am set up for automatic fill. They didn’t come refill my tanks and I ran out. Work up to 50 degrees in my house and when I called they said well we estimated you should still have enough. I said, how can you estimate that when its …
If I could give them a negative score I would. There is zero customer service available. They’ve closed all their local offices and gone to a National phone system that is an utter disgrace. Hours and hours on hold only to not receive …
If i could give them zero (or negative) stars I would. Moved to the area and signed up for auto delivery 2 weeks before moving in. 1.5 weeks after moving in house ran out of propane because they neglected to fill it – which they state they …
AmeriGas received zero stars! Terrible Service and Customer Service. My delivery status was delivery scheduled 12/24/20. After the gas fireplace ran out of gas 01/14/2021, I called AmeriGas. I was on hold for 46 minutes and held an …
These people don’t know the term customer service. If you have any other options, do not get gas from this company. They do not take care of their customers and they don’t stand by what they tell their customers. We were told delivery on …
I will describe this AmeriGas (or Fallsburg gas) in South Fallsburg NY as greedy, unfair, cruel and inefficient. It takes 14 days to route a gas delivery to my location since there is not sufficient drivers – when my tank is at 5% gas. The …
I have been speaking with multiple reps since January 11th, I was promised propane on 1/12 and 1/13( today) by the end of the day. Rep tracked the driver down at 4:30pm in my area and said that he is in route to my home to delivery. The …
I just cancelled my account as my home heating propane tanks are just about empty (below 5%) and I have been asking, then pleading, for delivery for a month. I was promised an emergency delivery this week that never came. So I contracted …
This company has let our senior citizen residents down! over 100 units with automatic delivery – people running out of fuel on the weekends and Amerigas tells them they can’t come for a week for a delivery. They have resorted to hooking …
The reviews here are very accurate. I’ve been on the phone with them for over a month regarding a discrepancy in my bill. I got 2 new bills in the span of 8 days for an insurmountable amount of money. Add that to the discrepancy from listed …
We were a Amerigas customer for 20 plus years. We could not get propane last winter, at all! We sat on hold for 70 minutes at a time for days and nights. Our living room temperature was 50 degrees. The 2020 winter was our coldest in years. …
I paid on 12/17/20 $1000 for delivery had 20% in tank. On Monday 12/21 I called for early delivery because tank was low ( my fault). The lady told me it would be $300 but if I could wait it was due to deliver 12/24. No delivery tank empty. …
I am extremely unhappy with Amerigas! We moved to a new house which had Amerigas propane tanks a few months ago. Trying to get through to them has been one of the most frustrating things I have dealt with. It took over 2 months to get …
Absolutely the WORST residential service. Missed autofill multiple times. Unable to assist me when I called with questions. Totally overpriced plus they hit you with constant fees and charges that other propane distributors don’t. When I …
If your looking for a propane provider do not use AmeriGas. I’ve been a customer for years but I’ve been trying to get gas now since 12/9. Talked to several reps who promised me a delivery but to no avail. A lot of empty promises. The …
I just cancelled by AmeriGas service after being with Cress/AmeriGas since 2002. Cress was fantastic. AmeriGas stared adding delivery fees, which I never paid previously. They told me Cress included delivery fee in the price. Whatever. …
I called to be removed from their mailing lists because we don’t have gas at our home and I wanted to reduce the amount of junk mail I was receiving from them. The first ‘customer advocate’ was not able to assist me and transferred the call …
Unbelievably poor customer service. I have been trying to get propane delivered for well over a month. No show and no call. I have been escalated 3 times and even spoke with a supervisor who assured me it would be taken care of. I need …
Horrible customer service and follow up. The worst !!!!!!
The actual delivery personnel have always been very professional. The management team responsible for customer interface is a disgrace.
This company is one of the worst I have ever dealt with. They took over our small, local gas company, and it went downhill quickly. Their customer service is non existent, and lacks any local reps. Their management is content to rake in …
I have been a customer of AmeriGas for more than twenty years. On 1/11/21 I ran out of propane. I called the emergency number for AmeriGas for and emergency delivery. I was left on hold for more than an hour. When someone finally answered I …
This company has set a new benchmark for terrible customer service and overall competence. I bought a Virginia home in June this year with Amerigas propane service. I have contacted them multiple times to explore my options for transfer of …
Horrible experience — first delivery never happened on the day promised. Customer service is overseas and utterly useless. Agents lied just to get me off the phone. This is the first time I’ve opened and closed any service account without conducting any business!
Would not recommend!! We refilled out propane tank recently, like we have had done for the past 11 years. I called the customer care center to pay for our bill, they stated we owed an additional of $162 because we did not use/fill out …
No show No go. Amerigas quickly qualified my credit and signed us up for delivery. The driver showed up when down the hill, fiddled with the tank, did not announce he was at the home. My partner and I stayed home to receive the driver he …
Purchased a house in 2017 and took over the lease on an Amerigas tank. We stayed on an on call basis meaning we would call when needing propane. Paid for propane up front before delivery. Sold the home in December of 2021. Paid for tank …
Horrible customer service. Zero communication. What communication is there, It’s always he said she said.. Nothing adds up. Tried to Charge me for a 3 yr contract cancelation, when I never signed or agreed to anything… Sketchy!! Stay away!
Horrible!!! Never witnessed such horrible service in my life!! If your winter warmth is dependent on propane, then stay away from this company!! JUST WISE ADVICE!!! …
i would give zero stars if that were an option, The service, if that’s what you call it, get worse every year. And their hold message always tells you how they’ve improved their service, then asks you to stay on the line for a survey. I …
Tank rental fee continues to rise for no reason. They do no maintenance and try to justify customer gouging. It should be a fixed rate. They didn’t lower it when propane prices dropped.
Worse customer service ever. Still trying to resolve gas tank issue and operators were difficult to understand and still waiting for a call back from a supervisor. Been using them for several years but moving on to another propane company to supply our gas and that has good customer service!
Horrible…They have a monopoly in parts of the mountains and are a horrible company. They charged $300 for emergency 24 hour service and NO SHOWED. Then $200 for 72 hour service and no showed again. They committed to come on Tuesday, …
Unreliable and inconsistent. I scheduled a delivery online on 12/14/22 and the estimated date of delivery was between 12/15/22-12/21/22. When the 21st came around there was no delivery. When I checked my delivery status it still stated the …
We have a inground Propane tank that is owned/maintained by Amerigas. We have a leak either in the tank or the supply line(apparently they cannot figure it out either) In the past 3 weeks an Amerigas tech has been out to try and locate the …
CRIMINAL- they left multiple people in life threatening situations where our mountain homes with “automatic delivery/ top-off” were all without propane at the start of December, they hadn’t been to any of them since summer (so, that’s two …
Our issue is with finding someone at Amerigas to pay our tank off. We purchased the tank from TruckeeTahoepropane back in 2014 — I sent multiple emails to every contact email I could find with copies of the contract to Amerigas throughout …
UPDATE: waiting on hold for almost 20 minutes for the “EMERGENCY” line. Got my call answered. I calmly explained the situation and asked the lady to take me seriously and not just shuffle me off. …
Been dealing with this gas company for 2 years now and there has not been one month that I have gotten my bill on time. Always a week or two past the due date. I pay a delivery fee every month even in the summer when I have my gas turned …
Do not use them. Received a bill for a tank rental fee as I did not use 1000 gallons of propane in the last year. Been with them 16 years and never have had this before. I was told my minimum use was increased from 500 gallons to 1000. So …
I switched from oil to Propane this year. I was told AmeriGas was a good company.. They installed 2 propane tanks and filled them. 3 months later they are completely empty. I signed up for automatic refill at the time of installment and my …
I wish I could give them NEGATIVE 5 STARS. On every level, in all situations impossible to deal with. We got bad information about initial installation – their rep cost us hundreds of dollars by providing an improper plan (in writing, on …
After using this company for almost 6 years I am not the least but happy. They do dirty business.
My first tank came to me rusted and filthy. So bad that my husband had to sand …