We are the most reliable security system supplier in the business. We are the most reliable security system supplier in the business. Whether you need a surveillance system or an alarm … See more
Read More| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
2361 Wehrle Dr, Buffalo, NY 14221
Customer service was fantastic!!!
Always helpful staff.
Sean Reilley is awesome!
Jesse was right on time and very professional!
This is one company that has put its heart and soul into customer service.
Outstanding customer service. Emaret is wonderful to speak with and extremely informative!
Love that I can see a video on how to fix low batteries or trouble shoot alarm systems. Thank you Amherst.
Feel contable in the meantime the we’re working . Good people.
Technician called and was on time. Explained clearly what the issue was and fixed it right away
Absolutely wonderful service from start to finish. Would highly recommend to anyone looking for a security system.
Excellent service from Salesmen Tony all the way to the technician.
Excellent service great value awesome home protection Tony Z is the best at what he does thank you Amherst Alarm fir protecting my family
Zach, our tech did an awesome job couldn’t be happier with the service!
Their dispatcher called me when I accidently opened the door before disarming my alarm. It put me at ease to know that they are there for me when I need them, even when everything is ok!
Spoke on the phone with Peter, was extremely helpful and professional. I called in knowing almost nothing and felt well educated by the time i hung up the phone! 5/5
I called Amhest Alarm and they were here within a week to activate my system. They are extremely reasonably priced and great customer care!
Beware of shoddy installation. Furnace alarm was NEVER installed properly. When the furnace failed, we were NEVER notified. Pipes burst when we turned the water on. $250. Disclaimer on back of contract for negligence.
Zach was excellent! Very thorough and walked us through our system to make sure everything was working appropriately. Great work!!
Everyone was so helpful. Peter answered my questions. He sent Jessie to check everything at my home. He did a great job.
The experience with Tony and his installation crew was easy, fast, and very thorough. Couldn’t have asked for a better experience or equipment.
My alarm was not on for more than 6 months in the office by the employees and not one time alarm company reached out to say if alarm is broken or what is the problem . They did not credit the account either. …
I highly recommend Amherst alarm! They’re very professional and have great customer service! Jessie showed up early and was able to fix the two minor issues I was having quickly.
David arrived on time….calling as he was on the way. He was very helpful in teaching my sister how to change batteries and check the workings of our alarm system.
So refreshing to know there are quality companies and people out there.
Dan the service technician was awesome. On time, very respectful of my house and privacy, very professional and kind.
Peter was incredibly helpful and super patient with our alarm concerns. He made us feel important and safe! Thankful for someone who took the time to help!
Jeff the tech was excellent. Took care of issue.also did appropriate updates. Excellent service. Dave Charvat called back with the info.i requested.
From start, through installation and teaching how to utilize the system, Amherst Alarm was professional. I especially appreciated Joe Z. and his friendly advice and assistance!
Great Company, Great Responsiveness. Would recommend
I’ve used Amherst Alarm for 20 years for alarm system and central vacuum..I’ve never once been dissatisfied with any work they’ve ever done. Use them – you won’t be disappointed.
Merritt Long went above and beyond. He was pleasent, professional and proactive in all my dealings with him.
I would recommend Amherst Alarm to all.
Service tech (Jesse) was very informative and not only fixed the issue with our alarm system, he also recommended features that we could enable that were very helpful. Overall it was a great experience!
Very good service! Thank you! I forget his name… I’m sorry… Pfannenberg repair, please look up service person. Very professional and kept me informed.
Zach was prompt, called to let me know he was on the way, professional and personable! He explained everything he was going to do before he did it, explained what he was doing as he did it, and walked me through everything when he was done. He was also very respectful of my house, pets and property. A PERFECT tech/service provider!
All appointments were kept in a timely manner. They were preceded by a phone call to alert us. The installers were Robb and a helper (name?),
both being curteous and efficient. The next day we received instruction and set …
The sales person Jeff has to be the nicest sales person I have interacted with. I have had two alarm systems installed and one alarm upgarde done by Amherst Alarm. I have been an Amherst Alarm customer for the last 8 years and have always experienced timely professional behavior.
We bought a house that was alarmed through Amherst alarm. We have called and updated our information when we first moved in about 3 months ago.
Despite this fact, every time we call they still have the old homeowners …
Jessie is hands down the most knowledgeable, efficient, accommodating, polite, kind, conscientious, expedient technician. Jessie is the epitome of a consummate professional. He deserves a bonus and promotion to lead technician. So glad we met Jessie.
We had Amherst Alarm install a magnetic lock system at our office and they were professional, friendly and willing to answer all our questions. They were courteous in our office and got the job done quick and efficiently!
The alarm at my business was going off and no one knew why. I called Amherst Alarm up and they told me my battery was low. They then took the time out to teach me how to replace the battery and set aside a new battery to be ready for me to …
Zachary was prompt courteous and professional. He explained everything that was causing my issues and proceeded to rectify the problem. I’m very happy with the service provided. Would highly recommend this business for anyone considering an alarm company in the WNY area.
I bought a new business in Buffalo in September 2018. Amherst Alarm Inc. is already servicing the business. I have since added many new features and services to my alarm and security system. Amherst Alarm Inc. has been with me all the way. …
We have a Beam central vac and we’re having problems with the plug end of the hose burning the contacts enabling the power head. We went back where we bought it and they had no solution, but charged me for the new part to replace in the end …
We have our home alarm system & our central vacuum system through Amherst Alarm.
They have always been very accommodating. Customer service has always been very …
Zach provided us with service that was way above and beyond. Other service people would not do what he did. He made sure that when he left all our problems were addressed and we are grateful for him. No short cuts or its not my job. He …
I have been a client of Amherst Alarm for almost 25 years. They installed my original system and a few upgrades over the years. They are always respectful of my needs and don’t try to sell me things I don’t need. Technicians are …
I had some concerns regarding my alarm system at an off site location. Spoke with Peter in service a couple times about it. He was very polite, knowledgeable, and willing to spend the time and go into details with me. It was greatly appreciated. He’s an excellent representative for Amherst Alarm.
I would like to thank Peter in Customer Service for addressing and resolving a problem with extended time needed for a service call. Both Peter and Jason, the technician, were friendly and professional in dealing with the issue. Thank you Amherst Alarm for making customers feel like a priority!
This is a high quality company. We installed our alarm system and in-house vacum system with them 8 years ago. They put in quality systems. But what I like most is the outstanding level of service. We worked with Jeff Naab in setting up …
I would recommend. ADT over these folks at amherst alarm.
Their sales team is limited at best and they just toss techs at issues never really resolving anything. If you have issues it takes weeks to get a resolution …
I moved into a house with an inactive Amherst Alarm system and needed to identify wiring during a renovation project that was still linked to my fire/CO protection on the unmonitored system. I offered to pay any extra service fee to have …