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5251 Westheimer Rd Ste 1000, Houston, TX 77056
(Translated by Google) I am retired, an old man and with Amigo Energy if I can pay the bill with another electricity server, I would be in the dark just running the stove and refrigerator. …
(Translated by Google) wow!! I see many negative comments and with a poor star 🌟. The truth is that this electricity company was recommended to me and I hope not to be one more to give them a star 🌟 later. I hope the very good electricity …
(Translated by Google) Honestly very disappointed, I moved from my house to an apartment and according to them they transferred my electricity to my new address and now it turns out that they don’t know where they put my electricity and …
(Translated by Google) It is a highly recommended company since it provides the best electrical energy service and also offers clean energy and helps the environment by using impious energy in addition to good rates, customer service is …
(Translated by Google) No really, this time one of those women who promote electricity passed by and told my husband that he only wanted to check if he qualified, but my husband, in his ignorance, gave the data and when we came to see the …
(Translated by Google) A bad experience with this electricity company, today they doubled my electricity payment and left me unable to make other payments and the problem is that they do not answer the phone and they are closed on weekends, …
(Translated by Google) It has been 2 months in which, according to them, they have problems with collecting my invoice in the automatic payment. We had this company in automatic payment for 4 years and had not had any problems. Last month I …
Not happy with this company! Extremely HIGH bills when I’m paying .12 kwh, have disconnected me before without warning, not to mention $20-$30 late fee if ur just a few days late! I don’t recommend them and I will be looking for a new Energy Provider!! Definitely a rip off 🤷🏻♀️ …
Extremely overpriced, very disappointed. one person’s bill with Amigo gets a bill of 290$ while a whole bunch of people living in a bigger house getting 150$ from other providers. Last month I was away for two weeks and got a bill of 260$
DO NOT USE THIS SERVICE!!! CUSTOMER SERVICES WILL NOT HELP WITH ANYTHING!!! OVERCHARGES CLIENT WITHOUT PROPER NOTICE!! LOCKS YOU IN A CONTRACT FOR 36 MONTHS!! HAS A $175 CANCELATION FEE ANYTHING IS BETTER THAN THIS!!
Great service,customer service is great too!! I really enjoy being a customer going on for over 6 yrs!!!
Keep up with the great service,and let’s have a great 2023😁 …
Terrible service
Rude customer service
First time experience worst don’t never again
The absolute WORST ELECTRIC COMPANY
Horrible company bad customer service and they overcharge their customers
They will sell your information be careful.
The worst energy company customer support
This company does not care about their customers
I Dont recomend this service
Excellent Customer Services.
Horrible light company they rude over charged they act like they don’t know what you’re talking about won’t be with them long at all
customer service sucks and rates are too high
It’s the worst customer service ever they made me pay $150 deposit and it’s been 2 weeks and they can’t still refund me my money back called reliant reliant connected power same day with no deposit needed worst company ever you can deal …
They over charge and can’t give you a real breakdown can’t wait until I can switch companies
I’ve used Amigo for years and every customer service encounter has been cordial and effective.
Poor service, high rate payment with poor contract options
So far is the worst ever electricity company, Enemigo energy should be the correct name
The app is user-friendly and reasonable pricing
Always thought Walmart had a HORRIBLE customer service. But this one? Takes the win!
Been with amigo for almost 15 years . Always great customer service . Had one problem Wich was handled professionally over the years . Highy recommend to all my family and friends.
I have really enjoyed having Amigo. Plus my bill has been low. Living in Texas, through the freeze in February, my bill was only $225. Yeah for Amigo!!!
Please read everyone’s review because they are so very true. I should have gone with my gut before signing up with these people. Make your choice wisely folks!
The rates are great and they provide friendly service.
Very unprofessional rude people !!! After this month I will be switching into a new service !!! Amigo Energy I do not recommend !!!!! It’s been a whole 24hrs , & my lights still aren’t on !! I called multiple times to try & see what the …
My husband has this light company and are very unsatisfied they cut our lights off after we had made a payment arrangement they promised to not shut it off and still did also they dont gve u enough time to pay your bill also Bill’s are very …
Best company, and customer service ever! One call fixed the issue I had.
Horrible they tell u one thing and do another. Then they turned off our lights we made the payment and they lied and said they would turned them back on lights have not been restored this year has been terrible with the company. I have been with them for 5 years this will be my last
IF YOUR TWO DAYS LATE THEY ARE CHARGING 5% OF YOU BILL AS A LATE FEE ON TOP OF 22.00 DISCONNECTION NOTICE ,AND NOW THEY HAVE ADDED AND EXTRA CHARGE FOR SOME FEE AFTER THEY HAVE PRINTED YOUR BILL OUT AND WANT THET FEE PAYED ALONG WITH YOUR …
I have been an Amigo customer for a few years on and off now and I really enjoy their steady service and the peace of mind knowing my bills will not sky-rocket out of my control. I especially love their weekly usage notifications which help …
Pretty good bill, I’m single on a fixed income. And low bills help!
This company is a terrible company. If you wanna save money go with a better company.
great reps to sign me up for the service very happy with Amigo.
Been a on time customers for yrs and get a $29 fee because it’s late 4 days. Pathetic
Don’t do it. It’s not worth the hassle. Find a better energy provider.
Super easy to sign up and super inexpensive. Love it so far.
Literally the worst company ever take your business else where they don’t care about you as a consumer or try to fix anything
I have been a customer for years now. After today I am done! Because they have people from another country taking care of calls, they got my move in date incorrect. I need a letter of confirmation with my correct move in date. After …
I only gave them one star so I could leave a review this is the worst company ever never have I had trouble with a company to send me my bill the will break it down over the phone but I never received a bill in the mail and after I …
I have use this company for a long time but prices and billing are crazy one month you pay 100 the next month you pay 400 I don’t get it. They don’t offer any deal for the regular Customers.
Do not use. Bill does not provide a break down of cost. You have to go through an automated system with prompts for 10 minutes before you get the prompt to connect you with a rep to fix any issues. Be sure to pay your bill 3 to 5 days …
I just wanted to Thank You, for being an Honest Company! I really hope that you are able to assist me, when we purchase our New Home! Keep up the with it, because you have gained a true client! Thanks for everything, from your courteous …
Take business else where you’re valued as a consumer this company doesn’t care how long you been with them they Rather you use MORE ENERGY to see i better discount in your bill every month please go somewhere else not worth the headache
Marchelle was very helpful and professional. First time customer and i am please with the customer service.
My light hasn’t been turned on in 3 days after them saying it was going to be activated and I have a new born on the way and it’s hot and they just keep lying saying it will be turned on
Best light company I’ve had great service friendly employees I thank you all for being there for me keep up the good work thank you again
I live in a small apartment and the charge me $300 a month and I’m not even there most of the time, by far the worst light company ever you’re better off literally anywhere else
I haven’t even become a new customer and the referral code my mother gave me isn’t working online. She called and was on hold for over an hour. Finally someone answered transfered her twice and asked me to call back and they would assist …
Terrible company..disconnected my power without any reason when renewal was still 11 days out. The new power company confirmed they did not try to connect my power as the contract with them was supposed to start once the contract with Amigo …
I have been with this company for more then 3 years and I love it great plans and always so helpful!
It’s shame that we have to send paperwork to prove where I live or live with I paid almost $100 to get my moms light on today and sadly she’s been waiting since 11:09 am for her light …
Very terrible communication and customer service. I now have a $400 monthly bill because the tech did not advise me correctly on the correct way to transfer service and Amigo energy refuses to take any sort of accountability for it.
They’ve been overcharging my bill it went up to 200 when I’m never home and I love Alone all of a sudden I got a monthly charge for 450$ I always pay before time is due and they can’t do anything if someone was stealing my light they said …
been with Amigo for about 9 months now. my bill is as it should be, as i pay ontime and they have never cut my power off, again, i pay my bill ontime. their prices are very competitive compared to the other companies. i had reliant and txu before. amigo so far seems to be doing way better then those other companies for me.
Good initial price but renewal offer was 30% more. After not renewing, sent multiple emails and texts falsely alluding to an early termination fee. After calling to confirm I switched on the last day of the plan, their representative was pushy and difficult, and refused to confirm there was no early termination fee.
I’ve called over 4 times and they do nothing about my issue or help resolve it they just put me on hold and send me down the line of people to talk to that get nothing actually done. Absolutely horrible!
This company I will never ever be with I think this is A racist company that only help Mexican people their own kind! I signed up for service at 1pm still no lights the took my 99$ deposit, then went on to say my services will be on by …
I have been with Amigo for about 5 years now. I can’t speak on the bad things too much because MY EXPERIENCE with them has been good. From our 1 bedroom apartment to a 2 bedroom apartment and now in a 4 bdr home my light bill has been pretty decent compared to other companies in the past
Unfortunate to see some bad reviews on here, I’ve had a wonderful experience, so no complaints from me. Not to mention the really cool site overhaul and diversity of content. Amigo has come a long way!
Horrible!!! They treat the customer that have been with them for years like trash!!! A person new with them can get a heck of a lower plan, when the ones that have been supporting this company for years get treated like garbage!!! Stay away from this company!!!
1st bill $61, second bill $326. Don’t do it. And it’s a small trailer, haven’t been living there. Strictly running the ac, not even using lights or appliances.
the worst company in the world . I wouldn’t recommend them to a dog or a homeless person. Horrible customer service, no one has knowledge within their own job title, they’re rude , communication skills sucks,
I love Amigo, I have been a customer for over 10 years, never a problem, never over charging.
I have been with them for a few years everything has been pretty decent. My contract is up to expire so i called to see the renew offers. I never leave reviews but the aggressiveness with this guy to make me sign made me super …
After 2 years with them, I am excited to cancel my contract.
I had to call them 6-8 times to be able to cancel my contract on a specific date (They kept pushing the date). …
I signed up for their services yesterday and was given a price of 10.3 cents per kw plus center points fees and taxes. The contract they emailed me says 12.3 cents per kw. I try to give everybody the benefit of the doubt but after calling …
By far the worst scamming company I’ve ever had. They will CONTINUOUSLY “accidentally” disconnect your services then make you wait 6 hours for it to be turned back on. DO NOT USE THEM
After switching over to Amigo I have been nothing but pleased…. the nights free plan is the best pay for what you use who would have thunk it I’m truly excited and being able to do things around the house without having to worry about paying the high cost of electicty l and focus more on things that matter
They offer a low rate but thats not true. I got an offer of .15 kwh and my bill came it was .23 kwh they didnt specify that it was an estimate rate. And if you go over kwh they price increases. Only had it for one month and canceled it immediately.
My bill was over $400 for my small 2bd apartment. Bill used to always be around $100 nothing has changed with my usage but they increase the price per kilowatt every single month it’s crazy! And whenever you call to the number on these …
Your workers need customer service training. I just spoke with one of them about a plan and was seriously considering going with your company until I spoke with him. He was arrogant the whole time and when I told him I wanted to look into …
The absolute worst. Website NEVER works. Autopay NEVER works. When I call to make a payment I am put on hold for more than 30 minutes just for the man to come back on the line and ask how long I’ve been married since the bill is under my …
I usually pay online and have for years. They recently updated their online payment system to require a captcha code. Every time I put in the code it just redirects me to start over. I’m positive the code is correct. I tried on multiple …
I have been waiting for almost 2 weeks now for my refund. I have contacted them via email and phone asking when my refund will be issued and if I will get a confirmation email. Commutation via email is very lacking and they will respond …
i signed up a contract saying 22.5cents/kwh…they charged me 33.9cents/kwh on my 1st bill. When I called the customer service…they said the contract was 33.9cents, not 22.5cents. what a ghatto business is all i can say. now i have to pay …
As a valued customer I am astonished at how quickly Amigo Energy charges a late fee one DAY, past the due date. After day two, a disconnect notice is generated, to which another $40 is “charged” for a simple computer generated letter, on a pink sheet of paper. So I can tell, times are tuff for Amigo Energy too, trying to stay afloat 🤔🤔🤔 …
Worst place ever. Paid deposit never got connected for a deposit refund on Nov 29 said 24-48 hours then called again Dec 2 and they said it would be 7-10 business days cause apparently they didn’t do the refund till the second time I called …
Amigo energy does not care about their customers! They are fast to turn off service in a payment plan without notice of disconnection Due to the the payment of plan missed by 1 day!!! They’ll call everyday to remind you of original bill …
They constantly say we will resolve your issue give us a call we will resolve your issue & nothing is resolved, nothing happens . this company should absolutely be shut down and be put under investigation. DO NOT GET AMIGO ENERGY. . they …
I’m provided with the best electric service and customer service that I receive from Amigo Energy! Ive never been more excited to share the quality of service they provide for me and everyone else who is also in The Amigo Energy family!! If u havent switched to Amigo Energy you can do it 24/7 online!!
Stay away… they are NOT your FRIEND… they are ENEMIGOS….
THE WORST electric company in my life, and I have lived all over the country. …
NEVER DO BUSINESS WITH AMIGO! GO TO ANOTHER PROVIDER. Worst company and most crooked company I ever dealt with. They add charges and do not abide by contract. When you call them about problem they try to give tge run around. I’m actually in …
Great company and service up until 2022. I’ve been with this company for years and just like other reviews I’ve read they don’t seem to wanna keep long term relationships. So I’m switching to Reliant Energy.. The company seems not to value service. And please save your automated response from this review!!!
Charging a $22 fee ON TOP of the 5% late fee all within 3 days after the due date is absolute robbery of your customers, especially in current economic times. I have been with many electric companies over the years and this is the first I …
I’ve been with this company for 3 years even decided to Renew my contract and for some reason my bills is higher than it’s ever been! the rep-states because I waited two days after my renewal to pick a plan! Like seriously ! Then I …
Terrible company! I put down my deposit. They refused to turn on my service without a lease! I have no lease it’s my dad’s house I moved into! I don’t need a lease ! They refused service fine! I then proceeded to cancel my service also told me it would be over a week before I get my deposit back ! I do not recommend Amigo energy!
I have been with this company 11 years. I set a deferred payment plan with the automatic system through my login and paid the initial amount. I received a text today that I was still due for disconnection only to call and be told they saw …
If I could put a zero I most certainly would! I’ve been with them for 6 1/2 years and never experienced anything that I have with them until recently. When they were first starting out they were great now that they’ve become a bit bigger …
I was moving to a new apartment and chose to try Amigo Energy although they requested a $100 deposit. I paid on Thursday and my service was scheduled to be connected within 24 hours. I called on Friday after it had been 24 hours because the …
I got billed for the usage of the energy that I did not use. Not sure whose fault it is, but I lived in another state for 10 days after I got the electric connection. When I checked the smart meter till the day before I got the connection …
Have used Amigo for over 15 years and overall it has been a very good experience. However it is concerning that renew rate has a penalty amount for not using enough electricity. Also, they renewed my contract on the date I called in and not …
It’s sad to write a bad review when I’ve been with Amigo energy for over 10 years (NEVER MISSED A PAYMENT, AUTO DRAFT). I’ve had trouble with amigo for a few years now, but have been giving them the benefit of the doubt. Today was my last …