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Just got this security system and I love it!! My sales rep
Angela and her trainee were the best at making sure I had everything I needed to secure my home. The technicians arrived as soon as we sealed the deal and they …
I spoke with Pearl at AMP Smart this morning. My insurance agent was at for verification of coverage for my security service. Pearl was extremely helpful in providing what I needed and went about and beyond what I consider good customer service. Thank you AMP Smart.
WARNING** THIS COMPANY IS SCAMMING THE ELDER PEOPLE IN OUR NEIGHBORHOODS. I was present for the most part of the installation which was done very professionally by a young man named Taylor. however Taylor never mentioned a 60 month contract …
I had Amp installed in late 2019 the system worked good for about 4 months. Then the system stopped working so I called for a service tech to come fix it. I had an appointment in early afternoon so I had to take the whole day off. Around 11 …
We signed a 3 year contract with Amp Security in February 2019. We had several service issues throughout our time and often had to have a representative come out to fix the security system or replace parts. Nearing the end of our contract …
This company is ridiculous. Signed up for a new system, agreed to a 5 year contact and when I called to cancel when the contact was up, they told me it automatically renewed for an additional 5 years (since you have a 30 day window every 5 …
Scammy sales tactics for equipment and a service so bad it deserves a reality tv show. Our cameras have work less than they have been down, the cancellation fee is more than just paying monthly for the next 5 years and we can’t set the …
Amp Smart customer service personnel Steve was a pleasure to work with…. He knew right away what I was explaining to him about my situation an was able to resolve the issue… he didn’t make me feel as if I didn’t know what i was talking about…thank you!
I have mixed feelings about this company. However as of today, they should get one star. One of my glass break sensors has an error and this sensor is fairly new provided by their company. The technician tells me I need to open up the …
Shady and sneaky company. Don’t tell you the negative things when you sign up with them. For example, if you want to cancel early it costs more than $2000 to do so. When you call customer service you get directed overseas with people who …
The representative was very helpful, took his time to help me and guide me through the app and connecting my doorbells very quickly and I was able to get everything hooked up and working. Thank you
Disappointed my camera is still now working. Camera not working more than it’s working. Hopefully when technician comes it will work. Hope the can find a solution.
I was assisted today by Malia the technician. I had problems with the doorbell and she guided me in fixing it in 15 minutes. That is the fastest fix ever for me. I had the same problem before and it took much longer. She was very …
Worst company ever. The sales rep comes into your house and lies by telling me I get all this free stuff and tricks you into some three year contract. Would be fine if it worked after the second tech came in and asked to make sure both …
I had an awesome experience with the team from the sales person Nick to Jereme the tech/ installation
personnel. Very professional and great customer service. After he was done …
The service is ok if you do not have to cancel your contract early due to circumstances unforeseen. In my case, due to marriage and moving to a home that already had a security service, I was selling my house and did’t need the service …
Spoke with a young man today name Ivan an I was very frustrated due to the circumstances with this system an two dementia but he was very polite,mannerable an very helpful in my situation an I really appreciate him.
Steve! The customer service agent that assisted me STEVE was very helpful, patient, detailed in his instructions and resolved my issue much faster than previous agents. I’ve had many issues with AMPSMART and really dislike there svc but STEVE is amazing thank you Steve!
Sam was very helpful was very courteous and got things done very quickly very friendly very understanding it was awesome experience appreciate what he did and amp Smart in general so far loving it
I just had a wonderful customer service experience with Meryl. She took a LOT of time to troubleshoot my system and help me correct my problems. She was very kind, respectful and knowledgeable.
Rachel and Wayne were amazing. Rachel got me set up with with some awesome discounts based on my husband’s job and being first time home buyers. Wayne came in and was super fast and efficient with getting every thing done and explaining the …
Started strong but fell quickly. They placed a camera over our driveway and promised up this blazing good quality photo on my doorbell. Both of which are garbage. The technical support is in india and they have no idea what they’re doing.
I love the professionalism of the customer service team as well as the technical support. After speaking with a technician Saturday, he called me back Monday as he said he would. BTW, my issue was the user and not the equipment. The equipment as well as their app are very nice and modern. I’m glad we made the switch to Amp Smart.
Kylee did an excellent job installing our new Amp Smart Solution, and glad Alek was able to sit down with us and talk about our new system! Glad we did this and hope to get more devices to add to the system!
Do not use this business. They are predatory with their terms of services and their employees force you to sign for equipment they deliver without disclosing that you are also extending your contract. They are rude and not customer friendly. Would recommend using other security companies.
C-walk and Erin were great technicians. They walked me through everything and answered all my questions. Overall, they were very thorough and friendly.
I’m not big on door to door sales, but I decided to listen to what Jocelyn had to offer. Once I decided on Amp Smart for home security the techs arrived and quickly turned our home into a smart home. The techs, Travis and Timmy, were polite …
If it were possible to rate a company zero stars I would. I am posting as a public service announcement for anyone who is considering this firm to read every single line in the contract. This company is absolutely deceitful in their …
Zack came and explained everything to us and the Scott came and set it up.and showed us how it worked. It only took about 2.5 hours and it’s all good to go as soon as we get everyone that lives here informed
The service is great, but the app could use some improvements. Poor latency time, small limit for recorded data, and intermittent issues that support simply won’t address keep me from putting 5 stars.
Carrine , Cwalk and Timmy were excellent from start to finish, sales to install. My husband and I had been discussing options regarding a security system as we recently moved. No further discussion was needed once this team showed up! Thank you AMP!
After dealing with issues for a couple of months; Alondra in Tech Support was absolutely wonderful!! She was very thorough, patient and knowledgeable. It was a pleasure dealing with her! If all representatives we’re like her… I wouldn’t mind speaking to humans.
The sales person, Corinne McElhinney and Aaron Doneldson did a very excellent job of explaining everything. Aaron, the installer of the equipment went above and beyond on installing all of the equipment. She also explained to us how everything works. Good job ladies in selling and installing our home security system.
I have watched my poor mother in law argue with these people on the phone 4/3 weeks about coming to her house and getting their equipment. She is very unhappy with their services, they tricked her into signing a five-year contract. She …
I called in on April 1st because my doorbell was not working properly. Tech supporter Scott helped to fix the front doorbell camera. But at the end of the call I noticed my back yard camera was still not working. When I brought it to the …
I’m writing this review for my 80 year old grandparents who this company has taken beyond advantage of for over 5 years. They initially agreed to services, but the company failed to mention the ridiculous fees and the inability for ANYONE …
My wife was contacted by Erika Figuero, from AMP Smart, LLC on 6 May 2017 about switching our alarm service to her company. She misrepresented AMP Smart about multiple things my wife had questions about. Specifically: …
I would rate 0 stars if I could. Do not sign with this company. You have been warned. Use someone else. Read everything and don’t let the quick talking salesperson get you to sign before you do.Their customer service is horrible. They are …
Audrey was extremely helpful in assisting me to resolve my key pad issues. Once it was determined that a reboot didn’t solve the problem, she immediately set up an appointment for a technician to come out. She did an excellent job!
Had an issue with my doorbell camera, called AMP tech support and got connected to Jake, he was very a knowledgeable and very patient, took a little while but had my issue resolved. …
I would not recommend this company to anyone! the equipment works intermittently – at best. When we’ve contacted them for service, there isn’t a smooth process to get assistance, lots of transferring of calls just to get to the correct …
I wish We could give less than a 0. Faulty equipment and everything that breaks to pay to have fixed for it to remain broken. ONE OF MY LIFES BIGGEST REGRETS!!!. BIGGEST REGRETS AND I’M 40YEARS OLD AND LIVED A ROUGH LIFE.
Daniel was very helpful when he was servicing my account. He was prompt and very knowledgeable with any questions I had. I feel very confident in the system now. Thank you!
Just had this system installed in my home and so far the experience has been very good. The 5 year contract made me kind of uneasy but it was a trade off for not having to pay for the equipment, installation and the 50% reduction on the …
I spoke with Alex Wilson. We made several attempts to resolve the doorbell and alarm issue with no success. He recommended dispatching a technician to troubleshoot and replace the doorbell if needed at no charge.
Amp Smart solar, when I started researching solar this company came up. Got ahold a sales rep Shannon and Let me tell you the process was easy. I was approved and install date set. The crews came out of El Paso, Techs did their job and when …
Rachel is an outstanding customer service representative. She was kind, friendly and very knowledgeable about technical support. 10 +I was assisted by Alex Wilson. I mist admitthatI was pretty frustrated but he gave me some things to do so i’m going to try them and see. Tjank you Alex for yoir customer service skolls and helping us,
Proceed with caution! We installed amp home security in 2016. I’m happy to say our 5 year contract is finally over. To insure this company does not automatically renew your contract you must mail a letter to the company stating that you …
Recently I had some bad experiences with the number of clips I wanted to have reduced and other issues. Today I spoke with a customer service representative named Pearl and she was great! She took the time to listen to what I had to say and …
Our security consultant, Greg, and our installation technician, Travis, were a breeze to work with. They were professional, knowledgeable and friendly. I would recommend their services.
I made my first call for support to AMP. AMP answered the phone transferred me immediately to tech support. The tech was very professional plus very good. He fix my problem in about 10 minutes or so. He was very fast and good. Appreciated his help immensely!
Serina was fantastic. I had an issue with one of my cameras and she patiently troubleshooted the issue with me until we determined that the camera had gone bad. She then provided a replacement free of charge. Great customer service on her part!
Just an fyi if you want to cancel before the 5 years is up you have to pay 1,200 to cancel. It’s absolutely ridiculous. Also they promise your monthly bill won’t ever go up but it’s slowly going up. Unfortunately just another company that …
Scott was very helpful with the installation of my Bluetooth speaker. He was very calming when I got aggravated. I appreciated his concerns when I told him that my mother had been hospitalized. This was not my best day but Scott was very helpful with his kind words and empathy.
We had a problem with the doorbell camera disconnecting when our internet connection went down. I couldn’t bring it back up using the instructions on the app. I called AMP Smart and they have an option for doorbell camera issues. I spoke …
I have had AMP SMART for the 36 month contract agreement. And within the first few months the outdoor camera started giving me issues and my bathroom alarm is constantly going off. I called six months ago to cancel they told me I had four …
John Andrew with AMP Smart was amazing, honest and very knowledgeable in explaining the equipment issues. He was super empathetic to my needs and helped tremendously.
I worked with Jerry Hendricks today getting my camera’s back online. He was awesome he walked us threw step by step. We had some laughs while waiting on the system to load. It was the best conversation I’ve had in awhile. Thank you so much Jerry. Hope if I need anything else I get Jerry again ..
I am very pleased with my AMP service. I am extremely impressed by Armida. My issue was an unusual one. She was very professional, friendly, helpful, and persistent. She was determined to help find the solution no matter what. She had to …
One of the worst decisions I have ever made. 5 year contract is already super unreasonable. Sales person never went over details of contract and how much it would cost to get out early (I would have NEVER enrolled in a program that costs me …
The technician was very thorough and compassionate and understanding, as well as pascient and knowledgeable. He was very concern for my need for reassurance that everything was working well and in place for my security issues related to our …
DO YOURSELF A FAVOR AND DO NOT WORK WITH THIS COMPANY! While the security system itself was great. Their customer service is not. They required a 36month contract, and when we unexpectedly moved to a new home that already have an entire …
This was the shadyist review. I was told what to say. When I wouldn’t do as I was instructed he got rather quiet and told me to have a good day.
He even told me to throw the sign away that I ‘ve had up for a year. Made me very suspicious.
Amp smart has excellent customer service/tech support. We recently had network issues due to changing our Wi-Fi, but the rep guided us through troubleshooting over the phone — now we’re right as rain. (: Thanks for the great service and excellent home security.
Another greedy company. Have system paid for but still have to pay over $75 a month to be able to use the app, but they offered a discount so a low price of $60 a month.. woohoo. Very disappointing. I do not recommend this company.
We have had nothing but problems with the equipment. Plus the salesman told us a 1 year xontract and we later find out he put us in a 5 year contract. Terrible.
If there was an opportunity to put a 0 I would. Horrible customer service half the time the product fails to work or the app fails no one ever calls back and you get a run around game. Horrible company shady and tricks their clients with crafty salesman and then shady client care on the back end.
This is the worst company ever!! They doesnt give you a courtesy reminder when your contract expires and if you want automatically renewing a 5 year contract which half of their products doesn’t work after the first year. And when you try …
If I could give 0 stars that’s what it would be! Sales men are very pushy, came to my house 2 days in a row. Each day I made clear that I wasn’t interested. They could clearly see my “ADT” signs and cameras on my property. He continued to …
I had the home security system since 2013 and after a few years the main box didn’t work . A tech came and said I needed a new box and that I HAD to sign another five year contract to get it. So I did knowing I would be moving 18 months …
Tech support is excellent. Sam was very patient (I wasn’t). Although tech support and customer service are great, the equipment could use improvement. Nevertheless, Sam was able to assist me resolve the problem.
Eric was very helpful in getting my camera setup and fixing all the settings for me ! He was so nice and polite. I really appreciate his time and trouble working on my problems. Thank so very much Eric And Amp Smart !!!!!!
More than half the time that I have had this service the equipment has not worked. I’ve had the technician out multiple times for the same issues. This last time when the sensor failed completely and changing the batteries didn’t help, I …
Serina was very helpful and understanding of my situation. Her charming personality and friendly tone made it the easiest customer service interaction I’ve ever had. She deserves a raise immediately. Anything less would be poor management on Amp Smart.
Do not be fooled with the “free equipment” trick! The equipment is horrible! I had a doorbell camera that doesn’t work 50% of the time and even takes the doorbell down with it, so I do not know if somebody is riding my doorbell. They trick …
Very Disappointed! Never used their system. I got stuck in a long term contract and when time to cancel I couldn’t due to their ridiculous auto renewal policy. I wasn’t told how to properly cancel my contract the first time and now I am …
The AMP Smart salesman lied to my 87 year old father that there was no contract. Now that he’s moving into a nursing home they want over $600 to “cancel” service on a contract that they claimed didn’t exist. And of course they used …
Eric provided great technical support. He is knowledgeable and kind enough to talk you through any issue or question. AmpSmart Support is always accessible, and if a glitch ever occurs they are prompt to respond and provide assistance.
The worst experience ever, they had my elderly mother sign a contract against her knowledge, For 5 years. And they will not let her out of it even though we’ve tried and tried to cancel services. before the 3 days period. And for them to …
I was very impressed by the knowledge and professional conduct of my sales rep Sadie Ambler and the install techs cwalker and Erin. I would give them the highest rating available they made the entire process a pleasure and answered all my …
Always wanted a security system with cameras and this one is top quality. AmpSmarts crew was professional and completed the install in just a few hours. Looking forward to a good relationship with them.
I had an exceptional customer experience thanks to Angela, Aaron and Taylor with AMP ! Angela was my “salesperson”. Aaron a college intern was assisting and working with her. Taylor was my service installer. In my experience with Angela, …
I had the experience of working with Sam to correct some issues with my alarm and he was extremely helpful. Did not leave me until we were assured all was working properly. Greatly appreciate his work and dedication. Thank you Sam.
Was a loyal customer of 4+ years, without one late payment, and they refuse to assist me when moving. The monthly pricing is high compared to superior competitors and money, not service or customer satisfaction, is their top priority. My …
Have had nothing but trouble with this company. The initial salesman did not bother to explain the termination policy, they do not send any notification of account or idea that you were within the renewal period. They sell to you as if …
I called a year ago to cancel my service because they are just to expensive. Fulfilled my 5 year contract and they auto renewed it after I tried to cancel it. Now I’m stuck with a 5 year contract or pay $1800 to cancel it. Read your fine …
I gave them 3 stars because we had a contractor that installed our service and for 2 years nothing was working right because the installer didn’t leave until 11pm. He never showed back up the next day to finish or show us how to set up …
My husband and I are VERY disappointed we let a salesman talk us into this company. The guy who sold us our AMP equipment really just skipped over the part that it is a 5 year contract, but of course it is magically on the paper that we …
My name is Isaac I just got of the phone with Sam at Ampsmart and he was great very polite very professional and he fixed my my problem we need more people like him in customer service thank Sam
So we had another security service with someone else. Well we got to hear out the young gentleman about AMP smart.
The salesman was a very nice guy, the technician were phenomenal. Put us in a …
As a customer of 4 years I do believe this company is a scam. Their equipment is always malfunctioning and you have to pay crazy service fees to keep it running. Half of these Google reviews are fake. If you look up their BBB reviews you …
I’d like to thank Marc for resolving the issue with my Video Uploads. Apparently my camera is set to high sensitivity. Perhaps car movements and high winds caused my video allocation to be exceeded. …
I have been an AMP customer for many years and have always appreciated their availability , and customer service. Whenever I have had. a concern or just needed help I can always count on them.. Today Summer came to my rescue …I was having …
The system, app and equipment suck. Doesn’t work most of the time. Paying more for this system than my last and getting worse results. Cameras don’t record people but will trip for a spider web. Doorbell camera doesn’t ring to my phone unless they push it twice and it doesn’t even record.
Spoke to Fred who provided the information that we needed to make a decision about security system. He was courteous and very knowledgeable and provided additional options I was not aware of.
I would give 0 stars if I could…All the salesman did was lie from the time he walked in my door… luckily I was able to cancel my contract
before I was locked in. When the technician came to get the equipment he left …
TO AMP SECURITY USERS…. Check your statement.AMP has added an additional $3.00 cost to my bill without my knowledge or permission… they are very sneaky how they do it…I’m going to let everyone know on social media how this company works… what you won’t do is STEAL MY MONEY….
Called Amp, David assisted me with my issue promptly.
Called Amp tonight, doorbell not functioning. Arthur helped get me back online promptly. Was patient as tried a couple times to get it to function properly
Tech support was extremely helpful when I contacted them about saving an important video. They told me how to download and transfer the video to my laptop. The system paid for itself with the capture of this 1 video.
The process to get someone one the phone and get the help I needed took very little time. Sam (the AMP agent) was able to fix my issue quickly and efficiently.
Scott was super helpful in troubleshooting my camera connectivity issues. He spoke in clear, easy-to-understand English and was very patient as we worked through the steps. Now all my security devices are working perfectly!!!
AMP Smart’s cancellation policies were not presented, if you sell your home you will be demanded to still pay for the remaining contract security service even though you will no longer receive service!! Disgraceful security business.
I had the pleasure of working with Otis today. He was very kind, helpful and generous with his knowledge. Got my system back up and running in no time. Thanks Otis!!
Do not purchase this alarm system! They have the worst customer service it doesn’t matter if you only had the system a short period of time, because you sign the contract, they will yell you they will not cancel services and you are bound …
My issue was resolved but I did had a lot of issues understanding the IT technician on the phone, besides the accent he was talking really fast, like if he was in a rush to finish my call.
Ivan walked me through the process of setting up new equipment and he was phenomenal. He was very patient and communicated well with me throughout the experience.
Buissness is a scam. Almost impossible to get out of your contract. Read the fine print regarding cancelation and they will automatically renew your 5 year contract if they are not notified in writing. I’ve been waiting for days for them to call me back to cancel, but, no call yet. Buyer beware!
So far it’s been very easy to use the quality on the camera is very clear, top of the line and I am pretty satisfied with my system thanks AMP Smart the agent was very helpful Mrs Angie and informative and she really cares about the safety of your family and neighborhood
The AMP representatives, Chris, Jeremy, & Adam, who worked with us to sign up, install, and set up our new system were great! They were friendly, professional, and thorough! Thanks, guys!
Chris W. and Jake were amazing. Jake truly explained the basics of the system. While Chris explained the intricacies and day to day operations. I really feel comfortable with our new security system and am excited to be apart of any company that houses these two great individuals!
We had a salesman come to our house at almost 9pm banging on our door and ringing the door bell as we had kids asleep. My husband heard the salesman’s pitch and then told him that he needed to talk to me first before signing up for …
Meryl was outstanding she walked me through the process. She was very understanding. Your company need more employees like Meryl. PLEASE GIVE HER A RAISE.
Sadie and Jocelyn did a fantastic job explaining the ins and outs of the system to me. Then the technician got here and made sure everything was where I wanted and I’m very happy with the quality of the equipment and service. Happy start with AMP for sure.
Jeremy, Nicoli, Mike and Jason W., what a great professional experience and team. They are full of knowledge, compassion and enthusiasm. What joy I have had with this group of wonderful employees. They do good follow up and they care about their customers. What a blessing.
Lady rings my doorbell at 8pm! I usually do not answer the door for strangers, but it was a woman at night and I thought if she’s ringing my bell at 8 it must be an emergency! When I answered, I had a dinner plate in my hand. When I asked …
Amp smart is a horrible company! We had a security system installed by them and within the third day it started malfunctioning and dispatched police to my house for a supposed break in. Nothing had happened there was no break in of any …
This company is a fraud. 3 days to cancel per your contract. The contract also states if your security is breached, the contract states they are not responsible. Do not purchase from the company. Customer service is zero help. …
We just had security installed by AMP. Both the salesman and the installer were great. Rich, the installer, was a joy to work with. Very professional, courteous and fun. He even tested us on the product before he left to make sure we knew …
This security system is relatively affordable compared to others we’ve looked at, but still high quality equipment. The technician was out to install everything the day we signed the paperwork (he was in the neighborhood). He was also really nice and chill. 10 out of 10 would recommend.
If I could give AMP Security zero stars I would. Terrible company, no ethics, trash customers service. Stay as far away from this company as possible. Equipment doesn’t work, never got the equipment promised, failures all the time. We …
Tech support was very helpful to resolve connectivity issues I was experiencing, and also helped schedule a technician to come out and look into another issue we are having. I have loved my service thus far and recommend Amp Smart to anyone looking for home security.
Overall, Amp has been pretty awesome. Gives me peace of mind and is very convenient too. I love that I can check on my house anytime and from anywhere. Amp does a lot of things right and their techs are awesome. We had Kylee as our tech, …
The technical support person was very helpful and patient with me, since I’m not too technic savvy. Although the process was difficult, she helped me through it all.
Great services,
The Agents I haved talked with are never rude always mindful and considerate. Very pleased with this company and I have a peace of mind thanks to their safety system
AMP security has been a blessing. Angela had been a God sent, she knows her stuff and insures you know yours too! She is professional while connecting personally with the client as well. She makes you feel as though you are the only client …
Hiro with Amp Smart was very professional, thorough and helpful. He made sure that all suggestions to correct an issue worked before hanging up. Job well done!
Dan helped me tremendously with getting the Skybell camera to work. He stayed on the line and worked very diligently to get it connected even though we had to try 3 times to get everything working. THANK YOU, Dan!!! Very grateful.
The salesmen failed to mention that the contract auto renews. The email address supplied for cancellation wouldn’t reply or respond until the contract auto renewed. Unethical business practice.
Alarm hardly ever works,always have trouble with cameras, tells me my door is unlocked when it’s not !!. I wouldn’t recommend this company to anybody, we’ve had it for over 2 years and I can’t wait to get rid of them !!!.if I could I …
I have many reasons that I don’t like this company and I’ll try to keep it short. 1st thing sales man lied about the cost of ending our old system (partly my fault as well) he also made it sound like if I didn’t sign right then that I would …
Technical Support Rep DAN was exceptionally knowledgable in helping me get my Doorbell Camera working again and switched over to our New Wifi network! Thanks!
Amp Smart is a scam! They lie to you about your contract and then keep extending it so you always have to pay an early termination fee. If you sign the contract then you are in for a headache. F- company. I hope they go out of business.
Worked with Dan from technical support & was able to fix the problem with the new part received. Issue with Door Closure. All good, very patient tech, Dan. Very Knowledgeable.
The Amp team was excellent. Both Chris and Jeremy were clear, efficient, and personable. Answered our inane questions with patience and professionalism. Highly recommend.
OMG! This place is awful, my co-worker has called them seriously 70times to get help with her bill. It has been over a month and she has had absolutely no help. There customer service is so BAD! They transfer her to every one with out giving her clear answers and no help.
No stars if I can help it … they want to charge extra for having a tech come out when their system is faulty and it’s on them. They were super pushy in the beginning with a lot of promises that were false. Their system has gone off at …
Update:Just to give you an update to how scammy this company is, I called to cancel one the contract has ended (December) they told me no that it auto-renewed even though I explicitly stated that I wanted to cancel once my contract ended. …
They seem like a good company but my cameras literally never work. I’ve tried resetting them, nothing. I have two cameras and they basically are just for looks. We even updated our internet to the highest package and still
No change. It’s very frustrating.
After over a month of speaking to many different reps to resolve equipment issues, today I worked with Dan. He was very helpful and patient in assisting me to gain access to my account. It was a pleasure speaking to him.
Dan was very helpful. My request was fulfilled quickly and efficiently. He was patient and walked me through the process in a way that was easy to understand. Thank you.
This company is an absolute scam and practices fraudulent sales tactics. A salesman will lie to you and ask you to initial for your equipment to be installed on an iPad without telling you what you’re agreeing to is a contract that auto …
Colleen provided an excellent installation experience. She did a fantastic job explaining steps, trouble shooting and filling the void of our hurry-up-and-wait phone call scenario. Thank you!
Rita was so helpful. I was very happy with the great service that she provided me. She set up my account and was very professional and patient. I recommend AMP.
Absolutely terrible! I have had a business account for 9 months that they still list as a home. They control panel has gone out twice in 7 months. This time it has been 10 days without an alarm at my company. The panel also controls the …
This is a horrible product that never worked they said they would replace it but i am tired of dealing with them. I tries to cancel but they will not let me cancel without paying 1800$ they refuse to work with me. I was told the bill would …
The product is so overpriced. I was told by the salesman that I would be able to negotiate the price at 3 years. Found out today it is 5 years. At the end of this contract I will probably pay around 5 to 6 thousand. Go with Ring or …
This company will tell you that you are rate locked. I have had the system for 1 year and have had a rate increase 2 times due to “inflation & taxes.” You are forced into a 5 year contract and you will have to pay $1000+ in early …
Amp Security is a scam , They charge 60$ a month for security but the alarm system is not monitored. We had the alarm go off for more than a minute ( they are suppose to call at 30 secs) . They didn’t call to check or report to police. So …
Worst company ever. My Dad tried to cancel over a year ago. Was assured it was cancelled then Dad got sick I found they were still being paid. Called to cancel again jumped through their hoops giving them copy of POA still did not cancel …
NEVER APPROACH THIS COMPANY, they steal with a contractor that was never presented on paper by the sales man. And the contract will m rollover to the next 5 YEARS contract. THE CUSTOMERS SERVICE USE THIS CONTRACT IN FORM OF A DEFENSE AND …
I had issues with my equipment and a tech came out to install a new system because my old one was faulty. He had me sign an agreement stating my new equipment. When I questioned the new term on it, he said that didnt apply, this was only …
**Another Edit to add, I decided to file a complaint with the Indiana Attorney General Office and AMP actually responded to that. They denied all of my claims and disagreed with me but they agreed to let us out of our contract at no fee! …
Amp Smarts equipment works well. Their contract policies were written by mobsters who strong arm you to keep you in that expensive contract that autorenews unless you send them written notice to cancel 30 days before contract ends. Also if your equipment goes down you must pay for some to come to your home to fix it.
100% junk
Got system over 2 years ago with a 48 .nothing contract. System never worked very good. Hasn’t worked at all in over a year now. Have called many times to …
Genuinely the worst experience I have had with any company. The video camera stopped working early on. They came out to fix it and it stopped working after a couple of weeks. We had problems with the smoke detector, put out a work order, …
Do not use them!! I was in a 3 year contract and after 4 1/2 years tried to cancel. They said my contract ends in 7 month. It auto renews which they don’t tell you. They never would call me back and still waiting on letter from them saying when my contract is up!
AMP has protected our home for almost two years and provided excellent service and support. Moving and upgrading services have been made simple with the help of the great AMP support staff and technicians!
To be honest the initial sales person and installer were great and after a few early hiccups everything worked great… That’s where all the good ends, after the first year I started having issues. The motion sensor started setting off the …
I had a problem with the IQ panel. Tyler was able to successfully walk me through getting it back online. He was very polite and very knowledgeable. Great customer service!
The salesman and the installer were awesome! The system itself is decent. The customer service if and when you ever need anything is a joke. I talked to them about resetting my dead bolt code because I couldn’t get the old code to stop …
BEWARE!! This company will scam you. We had vector security and a guy named jack came to our door and told us he was there to upgrade all our cameras and our panel for free that the AMP smart company bought out vector security. He then …
I have never regretted anything as much as my security system.
I am constantly on hold when calling with an issue and no one at the call center speaks decent English. …
I have a contract with AMP Smart which I had had for between 1 and 2 years on a 5 year contract. I then had a house fire that destroyed my house to include the AMP Smart equipment in it. I called AMP Smart and requested to get out of the …
When I signed up I was under the impression that I had a 5 year contract and that it would end if I contacted the company to confirm cancelation. I did that because out of the 5 services I had placed in my house, 1 worked properly the 5 …
I spoke to Peter, and he went way out of his way to help me take care of my problem. He is the only person who I have spoke to with AMP Smart that I have been overly satisfied with. He deserves more than 5 stars. It is only because of Peter will I remain a customer. He deserves to be in a management position. Thank you. From Mary Gant
There are hidden fees on top of your overpriced monthly payment. If you have malfunctioning equipment, at no fault of your own, they have you pay for someone to come out and fix it. If you have to send that malfunctioning equipment back, …
Horrible products, horrible customer service and a horrible 5 months doing business with them. I called to report door bell camera very hot to touch, they said someone would call me back and for me to call them if it catches on fire. I …
I’m writing this knowing this company will see this lol. (since I worked in the corporate office). This company intentionally misleads its customers to trap them in contracts. The equipment they sell isn’t even theirs, they basically only …
Jane is the only agent who attended my call with excellent knowledge and professional. She was very kind and patient to have the panel work in the way it is supposed to function. Please train the other agents to do their job efficiently. Thank you
DO NOT USE this company. Absurd pricing, absurd contracts. Automatically renews your contract unless you give a written letter, so they automatically renewed my 5 year contract and now are charging me $1.8k to get out of it. I don’t even …
I really enjoyed talking to the first 2 employees on the phone but the last guy was not as friendly. Apparently when you get THEIR faulty equipment replaced, it restarts your 5 year contract with them. This was not explained to us or we …
Amp Smart sent a gentleman to our house last year for repairs another man also came and said since we were loyal customers they wanted to offer us a free camera, after repairs and installation of camera I was asked to sign a portable …
READ THE FINE PRINT. The agreement you are rushed through contains a clause that automatically renews your contract after the initial period that needs to be canceled in writing 30 days before renewal. If you do not, you are stuck for …
Tonight I had many issues due to getting a new wifi system… I couldn’t get my camera’s to hook back up with my system properly.; that was until I received Otis on the phone. he is beyond equipped with the skills and fundamentals it takes …
The equipment doesn’t work correctly and it took months for them to send someone to my house to try to correct that issue. And when they did, I wasn’t home but I was never given an appointment or follow up call. You are forced into a long …
This company is extremely deceptive and dishonest. You are forced into a 5-year contract, which auto-enrolls you for an additional 5-year contract terms unless you follow their convoluted service termination process, which can easily be …
Called this company for information on my billing. Customer service representative couldn’t give me the information I wanted. Told me I had to wait 2 to 3 business days for someone to call my back from the loyalty department. Called back …
I wouldn’t sign a contract with this company if I was you. If only I would have known that they were going to put this 5 year contract in my name because I have better credit and not my husbands as he was the one to agree to service and …
We weren’t even in our new home a month and I was basically harassed every other day by the sales person about how much we needed this bc of the neighborhood. I was never once told this was a 5 year contract. Even then these people have …
Armida was great and top notch for patience and customer support. These days in general good customer service in most business has declined, but my experience with this young lady was more than exceptional. A+++ and she was able to fix all the issues I had even though I kept her on the phone for an hour!!
DO NOT USE THIS COMPANY! Absolute worst customer service I have ever experienced with any company in my life. I was a loyal customer for my entire 5 YEAR contract. Right around the time my contract was ending in the last couple of …
I was very excited about getting a security system and the people who came to our door made it sound like a fantastic deal. That could not be more wrong. This company is HORRIBLE. The products DO NOT WORK. The doorbell was so bad that it …
Let me start by saying the sales rep and technician who first installed my system were great… the issues started coming after your a customer and need help. Amp has the worst customer service I have ever experienced. Their products don’t …
At first everything went well with this company/service and we were pleased with our system. Then we had a large power outage which bumped our cameras offline. We tried all the online directions and also called for technical help to no …
They installed faulty equipment and want us to pay to send it back. We haven’t touched the equipment since it was installed, so I can’t understand why they would have us pay shipping to send back any equipment. We also had to remove and …
When Chris came to my door, I wasn’t prepared to be impressed or want to change my provider. He answered every question I had confidently and completely.
He took all the time that I needed to understand each step of the system. I …
Just got this security system and I love it!! My sales rep
Angela and her trainee were the best at making sure I had everything I needed to secure my home. The technicians arrived as soon as we sealed the deal and they …
Peter was very helpful during the call. Hope my request is attended!
Chris was ABSOLUTELY amazing…
He was so professional and informative. I recommend him to everyone I speak to!
I would give him 10 stars if I could!
Tyler was professional, patient, his expertise was wonderful and helped solve the issue. Thank you Tyler!!!
Scott was amazing and patient. Very knowledgeable..I really appreciate the great customer service
Thank you so much to Jane for all her help, kindness and patience! I am so grateful for that ❤️🙏 …
I spoke with Pearl at AMP Smart this morning. My insurance agent was at for verification of coverage for my security service. Pearl was extremely helpful in providing what I needed and went about and beyond what I consider good customer service. Thank you AMP Smart.
WARNING** THIS COMPANY IS SCAMMING THE ELDER PEOPLE IN OUR NEIGHBORHOODS. I was present for the most part of the installation which was done very professionally by a young man named Taylor. however Taylor never mentioned a 60 month contract …
I had Amp installed in late 2019 the system worked good for about 4 months. Then the system stopped working so I called for a service tech to come fix it. I had an appointment in early afternoon so I had to take the whole day off. Around 11 …
We signed a 3 year contract with Amp Security in February 2019. We had several service issues throughout our time and often had to have a representative come out to fix the security system or replace parts. Nearing the end of our contract …
This company is ridiculous. Signed up for a new system, agreed to a 5 year contact and when I called to cancel when the contact was up, they told me it automatically renewed for an additional 5 years (since you have a 30 day window every 5 …
Scammy sales tactics for equipment and a service so bad it deserves a reality tv show. Our cameras have work less than they have been down, the cancellation fee is more than just paying monthly for the next 5 years and we can’t set the …
Amp Smart customer service personnel Steve was a pleasure to work with…. He knew right away what I was explaining to him about my situation an was able to resolve the issue… he didn’t make me feel as if I didn’t know what i was talking about…thank you!
I have mixed feelings about this company. However as of today, they should get one star. One of my glass break sensors has an error and this sensor is fairly new provided by their company. The technician tells me I need to open up the …
Shady and sneaky company. Don’t tell you the negative things when you sign up with them. For example, if you want to cancel early it costs more than $2000 to do so. When you call customer service you get directed overseas with people who …
Super pushy sales people that will not leave. The guy tried to walk in my house without permission. I would avoid this company like the plague
I had to have a new medical alert pendant and it took some time to activate it but FRED was able to get everything connected for me. HALLELUJAH!!!!!
The representative was very helpful, took his time to help me and guide me through the app and connecting my doorbells very quickly and I was able to get everything hooked up and working. Thank you
Disappointed my camera is still now working. Camera not working more than it’s working. Hopefully when technician comes it will work. Hope the can find a solution.
I was assisted today by Malia the technician. I had problems with the doorbell and she guided me in fixing it in 15 minutes. That is the fastest fix ever for me. I had the same problem before and it took much longer. She was very …
Richard was the best! Very knowledgeable and very fast. He was in and out in no time. Would definitely recommend him as your technician.
Worst company ever. The sales rep comes into your house and lies by telling me I get all this free stuff and tricks you into some three year contract. Would be fine if it worked after the second tech came in and asked to make sure both …
I had an awesome experience with the team from the sales person Nick to Jereme the tech/ installation
personnel. Very professional and great customer service. After he was done …
The service is ok if you do not have to cancel your contract early due to circumstances unforeseen. In my case, due to marriage and moving to a home that already had a security service, I was selling my house and did’t need the service …
Spoke with a young man today name Ivan an I was very frustrated due to the circumstances with this system an two dementia but he was very polite,mannerable an very helpful in my situation an I really appreciate him.
Very poor product. Extremely disappointing. Go with ring etc. this company is terrible
Steve! The customer service agent that assisted me STEVE was very helpful, patient, detailed in his instructions and resolved my issue much faster than previous agents. I’ve had many issues with AMPSMART and really dislike there svc but STEVE is amazing thank you Steve!
Great job by Alex to troubleshoot the issues with our doorbell camera!
Fabulous job, quick, efficient, easily done. Thank you, Dan
Sam was very helpful was very courteous and got things done very quickly very friendly very understanding it was awesome experience appreciate what he did and amp Smart in general so far loving it
I just had a wonderful customer service experience with Meryl. She took a LOT of time to troubleshoot my system and help me correct my problems. She was very kind, respectful and knowledgeable.
Rachel and Wayne were amazing. Rachel got me set up with with some awesome discounts based on my husband’s job and being first time home buyers. Wayne came in and was super fast and efficient with getting every thing done and explaining the …
Started strong but fell quickly. They placed a camera over our driveway and promised up this blazing good quality photo on my doorbell. Both of which are garbage. The technical support is in india and they have no idea what they’re doing.
Customer Service Rep was very helpful and patient with me. We were able to fix our issue with our camera. I would recommend AMP Security.
Alex Wilson help me out so much and I appreciate amp smart for helping and fixing the issues fast.
Mark at Amp was very helpful today! Very professional and knowledgeable!
Customer service is extreamly rude. Please read your contract before agreeing. I wouldn’t recommend this company to anyone.
I love the professionalism of the customer service team as well as the technical support. After speaking with a technician Saturday, he called me back Monday as he said he would. BTW, my issue was the user and not the equipment. The equipment as well as their app are very nice and modern. I’m glad we made the switch to Amp Smart.
Super helpful, very quick and thorough. Alex Wilson was very patient with me and amazing.
Kylee did an excellent job installing our new Amp Smart Solution, and glad Alek was able to sit down with us and talk about our new system! Glad we did this and hope to get more devices to add to the system!
Alex Wilson, were a great help to getting my alarm up working again, I thank him very much.
Do not use this business. They are predatory with their terms of services and their employees force you to sign for equipment they deliver without disclosing that you are also extending your contract. They are rude and not customer friendly. Would recommend using other security companies.
Eric was great, helped me fix my issue in a short amount t of time.
C-walk and Erin were great technicians. They walked me through everything and answered all my questions. Overall, they were very thorough and friendly.
I’m not big on door to door sales, but I decided to listen to what Jocelyn had to offer. Once I decided on Amp Smart for home security the techs arrived and quickly turned our home into a smart home. The techs, Travis and Timmy, were polite …
Customer Service agent was very kind and he provided professional service while assisting me with my concerns.
Excellent customer service from Fredrick with AMP Smart. Thank making my day a little bit brighter.
If it were possible to rate a company zero stars I would. I am posting as a public service announcement for anyone who is considering this firm to read every single line in the contract. This company is absolutely deceitful in their …
Customer service is excellent at this company. My service for the most part has worked great.
Zack came and explained everything to us and the Scott came and set it up.and showed us how it worked. It only took about 2.5 hours and it’s all good to go as soon as we get everyone that lives here informed
The service is great, but the app could use some improvements. Poor latency time, small limit for recorded data, and intermittent issues that support simply won’t address keep me from putting 5 stars.
Carrine , Cwalk and Timmy were excellent from start to finish, sales to install. My husband and I had been discussing options regarding a security system as we recently moved. No further discussion was needed once this team showed up! Thank you AMP!
After dealing with issues for a couple of months; Alondra in Tech Support was absolutely wonderful!! She was very thorough, patient and knowledgeable. It was a pleasure dealing with her! If all representatives we’re like her… I wouldn’t mind speaking to humans.
The sales person, Corinne McElhinney and Aaron Doneldson did a very excellent job of explaining everything. Aaron, the installer of the equipment went above and beyond on installing all of the equipment. She also explained to us how everything works. Good job ladies in selling and installing our home security system.
I have watched my poor mother in law argue with these people on the phone 4/3 weeks about coming to her house and getting their equipment. She is very unhappy with their services, they tricked her into signing a five-year contract. She …
I called in on April 1st because my doorbell was not working properly. Tech supporter Scott helped to fix the front doorbell camera. But at the end of the call I noticed my back yard camera was still not working. When I brought it to the …
Had a problem with a tamper switch that I didn’t know existed and Scott was able to quickly resolve it. Thanks Amp Smart and thanks Scott and John.
I’m writing this review for my 80 year old grandparents who this company has taken beyond advantage of for over 5 years. They initially agreed to services, but the company failed to mention the ridiculous fees and the inability for ANYONE …
My wife was contacted by Erika Figuero, from AMP Smart, LLC on 6 May 2017 about switching our alarm service to her company. She misrepresented AMP Smart about multiple things my wife had questions about. Specifically: …
I would rate 0 stars if I could. Do not sign with this company. You have been warned. Use someone else. Read everything and don’t let the quick talking salesperson get you to sign before you do.Their customer service is horrible. They are …
Audrey was extremely helpful in assisting me to resolve my key pad issues. Once it was determined that a reboot didn’t solve the problem, she immediately set up an appointment for a technician to come out. She did an excellent job!
My experience with AMP SMART CUSTOMER SERVICE HAS BEEN GREAT THE AGENT ERIC WENT BEYOND TO HELP SOLV E MY ISSUES
Had an issue with my doorbell camera, called AMP tech support and got connected to Jake, he was very a knowledgeable and very patient, took a little while but had my issue resolved. …
I would not recommend this company to anyone! the equipment works intermittently – at best. When we’ve contacted them for service, there isn’t a smooth process to get assistance, lots of transferring of calls just to get to the correct …
I wish We could give less than a 0. Faulty equipment and everything that breaks to pay to have fixed for it to remain broken. ONE OF MY LIFES BIGGEST REGRETS!!!. BIGGEST REGRETS AND I’M 40YEARS OLD AND LIVED A ROUGH LIFE.
Daniel was very helpful when he was servicing my account. He was prompt and very knowledgeable with any questions I had. I feel very confident in the system now. Thank you!
Just had this system installed in my home and so far the experience has been very good. The 5 year contract made me kind of uneasy but it was a trade off for not having to pay for the equipment, installation and the 50% reduction on the …
I spoke with Alex Wilson. We made several attempts to resolve the doorbell and alarm issue with no success. He recommended dispatching a technician to troubleshoot and replace the doorbell if needed at no charge.
Amp Smart solar, when I started researching solar this company came up. Got ahold a sales rep Shannon and Let me tell you the process was easy. I was approved and install date set. The crews came out of El Paso, Techs did their job and when …
Rachel is an outstanding customer service representative. She was kind, friendly and very knowledgeable about technical support. 10 +I was assisted by Alex Wilson. I mist admitthatI was pretty frustrated but he gave me some things to do so i’m going to try them and see. Tjank you Alex for yoir customer service skolls and helping us,
Proceed with caution! We installed amp home security in 2016. I’m happy to say our 5 year contract is finally over. To insure this company does not automatically renew your contract you must mail a letter to the company stating that you …
Recently I had some bad experiences with the number of clips I wanted to have reduced and other issues. Today I spoke with a customer service representative named Pearl and she was great! She took the time to listen to what I had to say and …
Our security consultant, Greg, and our installation technician, Travis, were a breeze to work with. They were professional, knowledgeable and friendly. I would recommend their services.
Very helpful. Took a while to get resolved but has now been taken care of by John. Thank you!
I had trouble connecting my doorbell camera and Alex was very knowledgeable. We got it up and running in no time.
I made my first call for support to AMP. AMP answered the phone transferred me immediately to tech support. The tech was very professional plus very good. He fix my problem in about 10 minutes or so. He was very fast and good. Appreciated his help immensely!
Great customer service. Alex was a big help and was understanding to my need.
Serina was fantastic. I had an issue with one of my cameras and she patiently troubleshooted the issue with me until we determined that the camera had gone bad. She then provided a replacement free of charge. Great customer service on her part!
Just an fyi if you want to cancel before the 5 years is up you have to pay 1,200 to cancel. It’s absolutely ridiculous. Also they promise your monthly bill won’t ever go up but it’s slowly going up. Unfortunately just another company that …
Scott was very helpful with the installation of my Bluetooth speaker. He was very calming when I got aggravated. I appreciated his concerns when I told him that my mother had been hospitalized. This was not my best day but Scott was very helpful with his kind words and empathy.
We had a problem with the doorbell camera disconnecting when our internet connection went down. I couldn’t bring it back up using the instructions on the app. I called AMP Smart and they have an option for doorbell camera issues. I spoke …
Tyler was very helpful and nice. I’m so glad I got him to help me.
I have had AMP SMART for the 36 month contract agreement. And within the first few months the outdoor camera started giving me issues and my bathroom alarm is constantly going off. I called six months ago to cancel they told me I had four …
John Andrew with AMP Smart was amazing, honest and very knowledgeable in explaining the equipment issues. He was super empathetic to my needs and helped tremendously.
I worked with Jerry Hendricks today getting my camera’s back online. He was awesome he walked us threw step by step. We had some laughs while waiting on the system to load. It was the best conversation I’ve had in awhile. Thank you so much Jerry. Hope if I need anything else I get Jerry again ..
AMP support was super helpful and walked me through the step by step process of fixing my doorbell camera. Alex Wilson.
I am very pleased with my AMP service. I am extremely impressed by Armida. My issue was an unusual one. She was very professional, friendly, helpful, and persistent. She was determined to help find the solution no matter what. She had to …
The experience was good, I’m just not comfortable with being made to provide a review with out being asked up front.
Resolved my issue super quickly and very helpful! Love my system!
One of the worst decisions I have ever made. 5 year contract is already super unreasonable. Sales person never went over details of contract and how much it would cost to get out early (I would have NEVER enrolled in a program that costs me …
Dan was able to solve the mystery I was having with my panel. A pleasure to speak with.
Alex Wilson did a fine job of repairing system. Reboot system for system radio error. Thanks Alex for excellent service
The technician was very thorough and compassionate and understanding, as well as pascient and knowledgeable. He was very concern for my need for reassurance that everything was working well and in place for my security issues related to our …
DO YOURSELF A FAVOR AND DO NOT WORK WITH THIS COMPANY! While the security system itself was great. Their customer service is not. They required a 36month contract, and when we unexpectedly moved to a new home that already have an entire …
This was the shadyist review. I was told what to say. When I wouldn’t do as I was instructed he got rather quiet and told me to have a good day.
He even told me to throw the sign away that I ‘ve had up for a year. Made me very suspicious.
Mike with AMP Smart came by the other day and we r so happy with him. He explained the system thoroughly and made things easy to understand.
Jermaine, Nicole and Jessica were awesome. System is user friendly and easy to use. Installation was quick and all wires are hidden. Would recommend.
Thank you Dan I appreciate you helping me solve my issue with my control panel!!
Amp smart has excellent customer service/tech support. We recently had network issues due to changing our Wi-Fi, but the rep guided us through troubleshooting over the phone — now we’re right as rain. (: Thanks for the great service and excellent home security.
Another greedy company. Have system paid for but still have to pay over $75 a month to be able to use the app, but they offered a discount so a low price of $60 a month.. woohoo. Very disappointing. I do not recommend this company.
Warning!!!!
Do not use AMP SMART!!
This is the biggest ripoff company that I have ever been involved with in my …
We have had nothing but problems with the equipment. Plus the salesman told us a 1 year xontract and we later find out he put us in a 5 year contract. Terrible.
If there was an opportunity to put a 0 I would. Horrible customer service half the time the product fails to work or the app fails no one ever calls back and you get a run around game. Horrible company shady and tricks their clients with crafty salesman and then shady client care on the back end.
My tech was absolutely awesome. He got straight to the issue and had us back up and running in no time.
This is the worst company ever!! They doesnt give you a courtesy reminder when your contract expires and if you want automatically renewing a 5 year contract which half of their products doesn’t work after the first year. And when you try …
If I could give 0 stars that’s what it would be! Sales men are very pushy, came to my house 2 days in a row. Each day I made clear that I wasn’t interested. They could clearly see my “ADT” signs and cameras on my property. He continued to …
Eric was great set me up with a scheduler to have my panel replaced.
Dan was extremely helpful today on helping me locate a sensor, showed me how to change it, and where to get the battery
I had the home security system since 2013 and after a few years the main box didn’t work . A tech came and said I needed a new box and that I HAD to sign another five year contract to get it. So I did knowing I would be moving 18 months …
Tech support is excellent. Sam was very patient (I wasn’t). Although tech support and customer service are great, the equipment could use improvement. Nevertheless, Sam was able to assist me resolve the problem.
Eric was very helpful in getting my camera setup and fixing all the settings for me ! He was so nice and polite. I really appreciate his time and trouble working on my problems. Thank so very much Eric And Amp Smart !!!!!!
More than half the time that I have had this service the equipment has not worked. I’ve had the technician out multiple times for the same issues. This last time when the sensor failed completely and changing the batteries didn’t help, I …
Serina was very helpful and understanding of my situation. Her charming personality and friendly tone made it the easiest customer service interaction I’ve ever had. She deserves a raise immediately. Anything less would be poor management on Amp Smart.
Do not be fooled with the “free equipment” trick! The equipment is horrible! I had a doorbell camera that doesn’t work 50% of the time and even takes the doorbell down with it, so I do not know if somebody is riding my doorbell. They trick …
Mark assisted me in fixing some minor issues with the system. Everything went smoothly, and all is well with the system. Thanks!
Switching to AMP Smart was the best decision. Love the service! Customer service is also wonderful! 👌🏿 …
Very Disappointed! Never used their system. I got stuck in a long term contract and when time to cancel I couldn’t due to their ridiculous auto renewal policy. I wasn’t told how to properly cancel my contract the first time and now I am …
The AMP Smart salesman lied to my 87 year old father that there was no contract. Now that he’s moving into a nursing home they want over $600 to “cancel” service on a contract that they claimed didn’t exist. And of course they used …
Eric provided great technical support. He is knowledgeable and kind enough to talk you through any issue or question. AmpSmart Support is always accessible, and if a glitch ever occurs they are prompt to respond and provide assistance.
The worst experience ever, they had my elderly mother sign a contract against her knowledge, For 5 years. And they will not let her out of it even though we’ve tried and tried to cancel services. before the 3 days period. And for them to …
They don’t cancel when you ask and they aren’t upfront about signing a long term contract!
I was very impressed by the knowledge and professional conduct of my sales rep Sadie Ambler and the install techs cwalker and Erin. I would give them the highest rating available they made the entire process a pleasure and answered all my …
Always wanted a security system with cameras and this one is top quality. AmpSmarts crew was professional and completed the install in just a few hours. Looking forward to a good relationship with them.
I had an exceptional customer experience thanks to Angela, Aaron and Taylor with AMP ! Angela was my “salesperson”. Aaron a college intern was assisting and working with her. Taylor was my service installer. In my experience with Angela, …
I appreciate the patience and assistance I received from Dan with resetting my cameras.
He was very courteous and professional.
I had the experience of working with Sam to correct some issues with my alarm and he was extremely helpful. Did not leave me until we were assured all was working properly. Greatly appreciate his work and dedication. Thank you Sam.
Was a loyal customer of 4+ years, without one late payment, and they refuse to assist me when moving. The monthly pricing is high compared to superior competitors and money, not service or customer satisfaction, is their top priority. My …
Meryl was great and patiently helped to resolve the issue with mymsystem.
Have had nothing but trouble with this company. The initial salesman did not bother to explain the termination policy, they do not send any notification of account or idea that you were within the renewal period. They sell to you as if …
I called a year ago to cancel my service because they are just to expensive. Fulfilled my 5 year contract and they auto renewed it after I tried to cancel it. Now I’m stuck with a 5 year contract or pay $1800 to cancel it. Read your fine …
I gave them 3 stars because we had a contractor that installed our service and for 2 years nothing was working right because the installer didn’t leave until 11pm. He never showed back up the next day to finish or show us how to set up …
DO NOT USE THIS COMPANY!
Very unprofessional and sneaky. Which is sad, considering they are supposed to …
My husband and I are VERY disappointed we let a salesman talk us into this company. The guy who sold us our AMP equipment really just skipped over the part that it is a 5 year contract, but of course it is magically on the paper that we …
My name is Isaac I just got of the phone with Sam at Ampsmart and he was great very polite very professional and he fixed my my problem we need more people like him in customer service thank Sam
So we had another security service with someone else. Well we got to hear out the young gentleman about AMP smart.
The salesman was a very nice guy, the technician were phenomenal. Put us in a …
Customer service is always helpful. Have not had any negative experiences since having this service
The service technician was very knowledgeable and professional. He was able to resolve my issue quickly.
As a customer of 4 years I do believe this company is a scam. Their equipment is always malfunctioning and you have to pay crazy service fees to keep it running. Half of these Google reviews are fake. If you look up their BBB reviews you …
The AMP Tech Eric was very professional and helped me with my problem in a very short time. I appreciate how patience and kind Eric was.
I’d like to thank Marc for resolving the issue with my Video Uploads. Apparently my camera is set to high sensitivity. Perhaps car movements and high winds caused my video allocation to be exceeded. …
I have been an AMP customer for many years and have always appreciated their availability , and customer service. Whenever I have had. a concern or just needed help I can always count on them.. Today Summer came to my rescue …I was having …
The system, app and equipment suck. Doesn’t work most of the time. Paying more for this system than my last and getting worse results. Cameras don’t record people but will trip for a spider web. Doorbell camera doesn’t ring to my phone unless they push it twice and it doesn’t even record.
Spoke to Fred who provided the information that we needed to make a decision about security system. He was courteous and very knowledgeable and provided additional options I was not aware of.
They secure my home while I’m away and while I’m at home. And I would recommend AMP Smart to all my friends
Fred was very helpful and courage to talk with about the problem. He has changed my mind so far about canceling my contract.
I would give 0 stars if I could…All the salesman did was lie from the time he walked in my door… luckily I was able to cancel my contract
before I was locked in. When the technician came to get the equipment he left …
TO AMP SECURITY USERS…. Check your statement.AMP has added an additional $3.00 cost to my bill without my knowledge or permission… they are very sneaky how they do it…I’m going to let everyone know on social media how this company works… what you won’t do is STEAL MY MONEY….
Called Amp, David assisted me with my issue promptly.
Called Amp tonight, doorbell not functioning. Arthur helped get me back online promptly. Was patient as tried a couple times to get it to function properly
Tech support was extremely helpful when I contacted them about saving an important video. They told me how to download and transfer the video to my laptop. The system paid for itself with the capture of this 1 video.
The process to get someone one the phone and get the help I needed took very little time. Sam (the AMP agent) was able to fix my issue quickly and efficiently.
Scott was super helpful in troubleshooting my camera connectivity issues. He spoke in clear, easy-to-understand English and was very patient as we worked through the steps. Now all my security devices are working perfectly!!!
AMP Smart’s cancellation policies were not presented, if you sell your home you will be demanded to still pay for the remaining contract security service even though you will no longer receive service!! Disgraceful security business.
Sunny was a very sweet & and Nice person
She has a Big Heart ♥️ Very Good 👍🏼 Custmer Service …
Reviews multiple home security companies. So far they’ve been the best price and the best customer service. Highly recommend them
I had the pleasure of working with Otis today. He was very kind, helpful and generous with his knowledge. Got my system back up and running in no time. Thanks Otis!!
Alex Wilson has been doing a great job. He has been very concerned, kind and experienced person. Love doing service with Alex Wilson
The customer service I received today was out standing. She was very polite & professional.
She was grate and so helpful and easy to talk to and got me a quick appointment
Do not purchase this alarm system! They have the worst customer service it doesn’t matter if you only had the system a short period of time, because you sign the contract, they will yell you they will not cancel services and you are bound …
My issue was resolved but I did had a lot of issues understanding the IT technician on the phone, besides the accent he was talking really fast, like if he was in a rush to finish my call.
Ivan walked me through the process of setting up new equipment and he was phenomenal. He was very patient and communicated well with me throughout the experience.
Buissness is a scam. Almost impossible to get out of your contract. Read the fine print regarding cancelation and they will automatically renew your 5 year contract if they are not notified in writing. I’ve been waiting for days for them to call me back to cancel, but, no call yet. Buyer beware!
So far it’s been very easy to use the quality on the camera is very clear, top of the line and I am pretty satisfied with my system thanks AMP Smart the agent was very helpful Mrs Angie and informative and she really cares about the safety of your family and neighborhood
The AMP representatives, Chris, Jeremy, & Adam, who worked with us to sign up, install, and set up our new system were great! They were friendly, professional, and thorough! Thanks, guys!
Chris W. and Jake were amazing. Jake truly explained the basics of the system. While Chris explained the intricacies and day to day operations. I really feel comfortable with our new security system and am excited to be apart of any company that houses these two great individuals!
We had a salesman come to our house at almost 9pm banging on our door and ringing the door bell as we had kids asleep. My husband heard the salesman’s pitch and then told him that he needed to talk to me first before signing up for …
Meryl was outstanding she walked me through the process. She was very understanding. Your company need more employees like Meryl. PLEASE GIVE HER A RAISE.
*Update* I’ve spoken with two different representatives on the phone with no help other than paying the outrageous fee. …
Sadie and Jocelyn did a fantastic job explaining the ins and outs of the system to me. Then the technician got here and made sure everything was where I wanted and I’m very happy with the quality of the equipment and service. Happy start with AMP for sure.
Jeremy, Nicoli, Mike and Jason W., what a great professional experience and team. They are full of knowledge, compassion and enthusiasm. What joy I have had with this group of wonderful employees. They do good follow up and they care about their customers. What a blessing.
Lady rings my doorbell at 8pm! I usually do not answer the door for strangers, but it was a woman at night and I thought if she’s ringing my bell at 8 it must be an emergency! When I answered, I had a dinner plate in my hand. When I asked …
I had a wonderful experience and found my customer service representative to be very helpful. I will definitely call again when I need help!
Amp smart is a horrible company! We had a security system installed by them and within the third day it started malfunctioning and dispatched police to my house for a supposed break in. Nothing had happened there was no break in of any …
This company is a fraud. 3 days to cancel per your contract. The contract also states if your security is breached, the contract states they are not responsible. Do not purchase from the company. Customer service is zero help. …
We just had security installed by AMP. Both the salesman and the installer were great. Rich, the installer, was a joy to work with. Very professional, courteous and fun. He even tested us on the product before he left to make sure we knew …
This security system is relatively affordable compared to others we’ve looked at, but still high quality equipment. The technician was out to install everything the day we signed the paperwork (he was in the neighborhood). He was also really nice and chill. 10 out of 10 would recommend.
If I could give AMP Security zero stars I would. Terrible company, no ethics, trash customers service. Stay as far away from this company as possible. Equipment doesn’t work, never got the equipment promised, failures all the time. We …
Tech support was very helpful to resolve connectivity issues I was experiencing, and also helped schedule a technician to come out and look into another issue we are having. I have loved my service thus far and recommend Amp Smart to anyone looking for home security.
Overall, Amp has been pretty awesome. Gives me peace of mind and is very convenient too. I love that I can check on my house anytime and from anywhere. Amp does a lot of things right and their techs are awesome. We had Kylee as our tech, …
The technical support person was very helpful and patient with me, since I’m not too technic savvy. Although the process was difficult, she helped me through it all.
Great services,
The Agents I haved talked with are never rude always mindful and considerate. Very pleased with this company and I have a peace of mind thanks to their safety system
Recommend Dan . He is so patient and well mannered. Thank you very much. He gave instructions patiently to troubleshoot my alarm.
Sunny thanks for helping me book my appointment with the technician. You have a great gift of customer service, I am very happy with your help
AMP security has been a blessing. Angela had been a God sent, she knows her stuff and insures you know yours too! She is professional while connecting personally with the client as well. She makes you feel as though you are the only client …
Hiro with Amp Smart was very professional, thorough and helpful. He made sure that all suggestions to correct an issue worked before hanging up. Job well done!
Dan did a great job on my system when I called for the issues response to a panel glass break. His help was really appreciated. Great customer service
Dan helped me tremendously with getting the Skybell camera to work. He stayed on the line and worked very diligently to get it connected even though we had to try 3 times to get everything working. THANK YOU, Dan!!! Very grateful.
The salesmen failed to mention that the contract auto renews. The email address supplied for cancellation wouldn’t reply or respond until the contract auto renewed. Unethical business practice.
Alarm hardly ever works,always have trouble with cameras, tells me my door is unlocked when it’s not !!. I wouldn’t recommend this company to anybody, we’ve had it for over 2 years and I can’t wait to get rid of them !!!.if I could I …
I have many reasons that I don’t like this company and I’ll try to keep it short. 1st thing sales man lied about the cost of ending our old system (partly my fault as well) he also made it sound like if I didn’t sign right then that I would …
Technical Support Rep DAN was exceptionally knowledgable in helping me get my Doorbell Camera working again and switched over to our New Wifi network! Thanks!
The help with Hero our tech support agent was very excellent. He restored our doorbell camera and was very polite.
Amp Smart is a scam! They lie to you about your contract and then keep extending it so you always have to pay an early termination fee. If you sign the contract then you are in for a headache. F- company. I hope they go out of business.
Worked with Dan from technical support & was able to fix the problem with the new part received. Issue with Door Closure. All good, very patient tech, Dan. Very Knowledgeable.
The Amp team was excellent. Both Chris and Jeremy were clear, efficient, and personable. Answered our inane questions with patience and professionalism. Highly recommend.
OMG! This place is awful, my co-worker has called them seriously 70times to get help with her bill. It has been over a month and she has had absolutely no help. There customer service is so BAD! They transfer her to every one with out giving her clear answers and no help.
AMP Smart always has great customer service. John helped me reconnect my doorbell video camera with ease.
Do not use AMP SMART!!
My system hasn’t worked in over a year and a half.. but still getting charged, because they lock you into a contract!! …
No stars if I can help it … they want to charge extra for having a tech come out when their system is faulty and it’s on them. They were super pushy in the beginning with a lot of promises that were false. Their system has gone off at …
Update:Just to give you an update to how scammy this company is, I called to cancel one the contract has ended (December) they told me no that it auto-renewed even though I explicitly stated that I wanted to cancel once my contract ended. …
They seem like a good company but my cameras literally never work. I’ve tried resetting them, nothing. I have two cameras and they basically are just for looks. We even updated our internet to the highest package and still
No change. It’s very frustrating.
Alex was very pleasant, knowledgeable and helpful. I had no problems resolving the issues I had. He made my experience pleasant. Awesome Agent!!!
After over a month of speaking to many different reps to resolve equipment issues, today I worked with Dan. He was very helpful and patient in assisting me to gain access to my account. It was a pleasure speaking to him.
Dan was very helpful. My request was fulfilled quickly and efficiently. He was patient and walked me through the process in a way that was easy to understand. Thank you.
This company is an absolute scam and practices fraudulent sales tactics. A salesman will lie to you and ask you to initial for your equipment to be installed on an iPad without telling you what you’re agreeing to is a contract that auto …
Colleen provided an excellent installation experience. She did a fantastic job explaining steps, trouble shooting and filling the void of our hurry-up-and-wait phone call scenario. Thank you!
Rita was so helpful. I was very happy with the great service that she provided me. She set up my account and was very professional and patient. I recommend AMP.
Absolutely terrible! I have had a business account for 9 months that they still list as a home. They control panel has gone out twice in 7 months. This time it has been 10 days without an alarm at my company. The panel also controls the …
This is a horrible product that never worked they said they would replace it but i am tired of dealing with them. I tries to cancel but they will not let me cancel without paying 1800$ they refuse to work with me. I was told the bill would …
The product is so overpriced. I was told by the salesman that I would be able to negotiate the price at 3 years. Found out today it is 5 years. At the end of this contract I will probably pay around 5 to 6 thousand. Go with Ring or …
This company will tell you that you are rate locked. I have had the system for 1 year and have had a rate increase 2 times due to “inflation & taxes.” You are forced into a 5 year contract and you will have to pay $1000+ in early …
Amp Security is a scam , They charge 60$ a month for security but the alarm system is not monitored. We had the alarm go off for more than a minute ( they are suppose to call at 30 secs) . They didn’t call to check or report to police. So …
Worst company ever. My Dad tried to cancel over a year ago. Was assured it was cancelled then Dad got sick I found they were still being paid. Called to cancel again jumped through their hoops giving them copy of POA still did not cancel …
NEVER APPROACH THIS COMPANY, they steal with a contractor that was never presented on paper by the sales man. And the contract will m rollover to the next 5 YEARS contract. THE CUSTOMERS SERVICE USE THIS CONTRACT IN FORM OF A DEFENSE AND …
I had issues with my equipment and a tech came out to install a new system because my old one was faulty. He had me sign an agreement stating my new equipment. When I questioned the new term on it, he said that didnt apply, this was only …
**Another Edit to add, I decided to file a complaint with the Indiana Attorney General Office and AMP actually responded to that. They denied all of my claims and disagreed with me but they agreed to let us out of our contract at no fee! …
Amp Smarts equipment works well. Their contract policies were written by mobsters who strong arm you to keep you in that expensive contract that autorenews unless you send them written notice to cancel 30 days before contract ends. Also if your equipment goes down you must pay for some to come to your home to fix it.
100% junk
Got system over 2 years ago with a 48 .nothing contract. System never worked very good. Hasn’t worked at all in over a year now. Have called many times to …
Genuinely the worst experience I have had with any company. The video camera stopped working early on. They came out to fix it and it stopped working after a couple of weeks. We had problems with the smoke detector, put out a work order, …
Do not use them!! I was in a 3 year contract and after 4 1/2 years tried to cancel. They said my contract ends in 7 month. It auto renews which they don’t tell you. They never would call me back and still waiting on letter from them saying when my contract is up!
AMP has protected our home for almost two years and provided excellent service and support. Moving and upgrading services have been made simple with the help of the great AMP support staff and technicians!
To be honest the initial sales person and installer were great and after a few early hiccups everything worked great… That’s where all the good ends, after the first year I started having issues. The motion sensor started setting off the …
I had a problem with the IQ panel. Tyler was able to successfully walk me through getting it back online. He was very polite and very knowledgeable. Great customer service!
The salesman and the installer were awesome! The system itself is decent. The customer service if and when you ever need anything is a joke. I talked to them about resetting my dead bolt code because I couldn’t get the old code to stop …
BEWARE!! This company will scam you. We had vector security and a guy named jack came to our door and told us he was there to upgrade all our cameras and our panel for free that the AMP smart company bought out vector security. He then …
I have never regretted anything as much as my security system.
I am constantly on hold when calling with an issue and no one at the call center speaks decent English. …
I have a contract with AMP Smart which I had had for between 1 and 2 years on a 5 year contract. I then had a house fire that destroyed my house to include the AMP Smart equipment in it. I called AMP Smart and requested to get out of the …
When I signed up I was under the impression that I had a 5 year contract and that it would end if I contacted the company to confirm cancelation. I did that because out of the 5 services I had placed in my house, 1 worked properly the 5 …
I spoke to Peter, and he went way out of his way to help me take care of my problem. He is the only person who I have spoke to with AMP Smart that I have been overly satisfied with. He deserves more than 5 stars. It is only because of Peter will I remain a customer. He deserves to be in a management position. Thank you. From Mary Gant
There are hidden fees on top of your overpriced monthly payment. If you have malfunctioning equipment, at no fault of your own, they have you pay for someone to come out and fix it. If you have to send that malfunctioning equipment back, …
Horrible products, horrible customer service and a horrible 5 months doing business with them. I called to report door bell camera very hot to touch, they said someone would call me back and for me to call them if it catches on fire. I …
I’m writing this knowing this company will see this lol. (since I worked in the corporate office). This company intentionally misleads its customers to trap them in contracts. The equipment they sell isn’t even theirs, they basically only …
Jane is the only agent who attended my call with excellent knowledge and professional. She was very kind and patient to have the panel work in the way it is supposed to function. Please train the other agents to do their job efficiently. Thank you
DO NOT USE this company. Absurd pricing, absurd contracts. Automatically renews your contract unless you give a written letter, so they automatically renewed my 5 year contract and now are charging me $1.8k to get out of it. I don’t even …
I really enjoyed talking to the first 2 employees on the phone but the last guy was not as friendly. Apparently when you get THEIR faulty equipment replaced, it restarts your 5 year contract with them. This was not explained to us or we …
Amp Smart sent a gentleman to our house last year for repairs another man also came and said since we were loyal customers they wanted to offer us a free camera, after repairs and installation of camera I was asked to sign a portable …
READ THE FINE PRINT. The agreement you are rushed through contains a clause that automatically renews your contract after the initial period that needs to be canceled in writing 30 days before renewal. If you do not, you are stuck for …
Tonight I had many issues due to getting a new wifi system… I couldn’t get my camera’s to hook back up with my system properly.; that was until I received Otis on the phone. he is beyond equipped with the skills and fundamentals it takes …
The equipment doesn’t work correctly and it took months for them to send someone to my house to try to correct that issue. And when they did, I wasn’t home but I was never given an appointment or follow up call. You are forced into a long …
This company is extremely deceptive and dishonest. You are forced into a 5-year contract, which auto-enrolls you for an additional 5-year contract terms unless you follow their convoluted service termination process, which can easily be …
Called this company for information on my billing. Customer service representative couldn’t give me the information I wanted. Told me I had to wait 2 to 3 business days for someone to call my back from the loyalty department. Called back …
I wouldn’t sign a contract with this company if I was you. If only I would have known that they were going to put this 5 year contract in my name because I have better credit and not my husbands as he was the one to agree to service and …
We weren’t even in our new home a month and I was basically harassed every other day by the sales person about how much we needed this bc of the neighborhood. I was never once told this was a 5 year contract. Even then these people have …
Armida was great and top notch for patience and customer support. These days in general good customer service in most business has declined, but my experience with this young lady was more than exceptional. A+++ and she was able to fix all the issues I had even though I kept her on the phone for an hour!!
DO NOT USE THIS COMPANY! Absolute worst customer service I have ever experienced with any company in my life. I was a loyal customer for my entire 5 YEAR contract. Right around the time my contract was ending in the last couple of …
I was very excited about getting a security system and the people who came to our door made it sound like a fantastic deal. That could not be more wrong. This company is HORRIBLE. The products DO NOT WORK. The doorbell was so bad that it …
Let me start by saying the sales rep and technician who first installed my system were great… the issues started coming after your a customer and need help. Amp has the worst customer service I have ever experienced. Their products don’t …
At first everything went well with this company/service and we were pleased with our system. Then we had a large power outage which bumped our cameras offline. We tried all the online directions and also called for technical help to no …
They installed faulty equipment and want us to pay to send it back. We haven’t touched the equipment since it was installed, so I can’t understand why they would have us pay shipping to send back any equipment. We also had to remove and …
When Chris came to my door, I wasn’t prepared to be impressed or want to change my provider. He answered every question I had confidently and completely.
He took all the time that I needed to understand each step of the system. I …