Anchorage Water & Wastewater Utility is one of the largest water and wastewater utilities in Alaska that collects water from several surface watersheds and deep underground wells.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
3000 Arctic Blvd, Anchorage, AK 99503
Outstanding people and service. You can tell they really care.
Great work at everyone at AWWU! My water is always on.
One star for their customer service. They really let you know through their tone when you call with questions just how inconvenienced they are to have to direct you to the website.
How is it that this company has an EMERGENCY LINE but then an automated voice says “ we’re CLOSED” . What in the actual …
They WILL NOT answer their phone!!!!!!
Anchorage that is.
Street crews are great, office admin NOT!!!! …
This is the worst run utility in the history of Alaska! Completely incompetent. Unable to reach anyone or have anyone take responsibility for their actions. We need another utility.
FIR FOR SALES MAY IDEIIII YORK DIFFERENT PROJECT
We were having some plumbing work done in our home and wanted to ensure the water was turned off at the street level first. Jeremy came out and inspected the area, so we could call a plumber, and said we had a broken pipe and would have to …
Absolutely horrible online account services. You have to make a 8 char password with 1 capital letter and a number and a special character and you only have a select number of characters you can use. …
Customer Service was great. Called twice in about 15 minutes with a short wait. My experience with the field crews is the same, professional.
Noticed three awwu trucks arrive 30 minutes mins ago infront of my neighbors house. They were messing with something between our properties thought it was them possibly Messibg with the water. So I went over and asked if they were …
Trying to login to my account and after answering the security question it just kicks me back to the login page. I know I am answering it correctly because if I answer it wrong it tells me so and doesn’t kick me back. I get no feedback as …
PLEASE update your bill pay website that is from the 90’s and never works.
This review is just for that.
Everytime I call, a person named Mark answers. He is always extremely competent and does a great job answering all my questions and doing everything exactly how it’s supposed to be done. Great customer service from a local utility provider …
Much gratitude to the service rep.that put out my service call out and the the service truck gentleman that was immediately here for the KeyBox replacement needed before the under construction project could be completed. So proud of our Anchorage Utility’s response and professionalism. Thank you.
I make payments on behalf of our clients and never receive less than excellent customer service. Every single person I have dealt with has been kind, courteous, professional, and helpful. Thank you for keeping such wonderful customer service agents at the call center!
Had a broken pipe and Anchorage Water and Wastewater came out within a half hour to shut off the water at the main. They were professional and friendly.
Thoroughly underwhelmed. I just spoke with an AWWU representative regarding the difficulties that I had navigating their website and they told me that “no one had ever mentioned that before”. Interesting, because it seems like a lot of …
I want to recognize their outstanding effort in clearing our fire hydrant. They were prompt and removed the concern we had with any fire related emergency amongst our house and our neighbors. Truly valuable for those of us who are seniors.