The hospital I delivered at gave them the wrong information for my insurance claim but they were still able to rectify the issue! Customer service was awesome, thank you!
I am very satisfied and grateful for the level of care that I routinely receive from this provider in conjunction with another provider. The quality of care is consistent and top notch. …
The nerve block hurt so bad for 2 weeks after the surgery I barely felt the surgery. Had 3 people in the room when it was done. Maybe they were training? Not excited about the thought of being a guinea pig. The pain was awful! Had to get extra pain killers for the chop job on the nerve.
I was paying every month…only 2 payments to go…I didn’t know about the “4 month policy”…they turned it over to collections..I had to cancel my next payment (at my bank),and then pay the bill collector my final two payments. The rude …
I called to discuss an invoice and spoke with Ruth. She was very polite and patient; going out of her way to help me resolve the issue. I appreciated her willingness to be proactive and take care of me. Thank you!
If I could give less than 1 star I would. Never before have I encountered such horribly unprofessional people. After them forgetting to bill to insurance and bill being resubmitted through insurance they gave no time to pay before sending …
Anesthesia Association of KC is a terrible company. I do not understand why HCA uses them as a supplier. My insurance company made a mistake on submittting the codes a (manual error). The audit was caught 4 months later by the insurance …
I totally agree with the reviews below. Doctors are fine, but billing is mean, rude and does not work with you. They would not accept repriced amount thru my healthshare that all other providers accept. Will NEVER use them again!!
This has been by far the worst anesthesia service that I have encountered. They over charge 100 percent more then other services and when I didn’t received my invoice they immediately start harassing me with collection phone calls. I would …
I would hope that this company reads their reviews because they don’t have any good ones. My deductible was 500.00 and I paid them 2 consecutive months and they have threatened that if the bill is not paid in fell by the 4th month, it goes …
I was very pleased with Anesthesia Assoc of KC, the doctor asked a thorough medical history of prior surgeries, was professional as well as kind. The procedure went fine, fell a sleep, woke up, no bad side effects. …
Services for the surgery were great. We had an issue with the secondary insurance and Leanne in billing worked with us through the arduous process. It was a coding error on the insurance side that was the problem. She was professional and …
Rude and INEPT billing. Filled out online bill pay for auto-deduct, was approved and received confirmation…then was called and told that I was not approved. But I have the actual confirmation and approval and a detailed auto-deduct …
Stay away….their billing and customer service is deplorable. I ended up paying a huge sum for something that was covered 100% by my insurance due to their incorrect billing, which they refused to correct. Check with your doc to see who they will use prior to booking so you can request someone else.
Had a payment plan, paid bi monthly faithfully. Never rec’d bill. Paid balance which was shown on insurance EOB in full. Just rec’d call from collections. AAKC has a billing department that is awful. Maybe that $1 billion dollar claim they almost had to pay made them shady
As with many other patients, medical services were fine but customer service after the fact is HORRENDOUS! They just want their money regardless of your circumstance. They call constantly and threaten collections even when you pay monthly. …
Hopefully you are doing your due diligence rather than getting trapped in this joke of a medical office. Jackie is by far the rudest billing person I have ever talked to. She is the complete opposite of the HCA “ICARE” standards. I’m …
Below you can see my original review, which at the time, was well deserved. Tammi (the office manager) apparently saw my review and urged me to call and discuss my complaint. In stark contrast to my earlier telephone encounter, Tammi had …
Spoke with Cheryl in financial services/billing who was so polite and courteous. She worked with my budget and we were able to set up something that worked for both of us. I really appreciated the communication and she explained everything patiently with me. Thank you for making a stressful experience a little less stressful.
I would of had my baby without an epidural if it meant I could get out of having to deal with this company. Their customer service/billing department is a complete joke and the individuals are beyond rude. I called attempting to set up a …
The following message was just received by one of our customer service representative from a self-pay patient. “Your company is in my top 10% of preferred medical practices. My wife and I are self-pay patients and for us to be able to call, …
I had a verbal billing agreement to pay $50.00 per month. All the while accepting my payments, they sold my debt to a collection agency. This is fraud!! Tell your Doctors and Surgeons to use another company of at all possible.
I’ll pile on here. The surgery and anesthesia were great. However, these guys will call you to get their money afterwards ASAP, never mind that bills are coming from all over the place and insurance settlements take forever. Was I later …
Worst customer service I’ve ever dealt with. The doctor was fine, the bill was even ok. But when we called to inquire about payments we were stonewalled. Told you have 4 months and then we send you to collections. We are a family of 4 on a …
If I could have used another group I would have. My doctor was great in the ER but the after care was horrid. I called to set up a payment plan as I am a med student and have no insurance. I explained the situation and was very rudely told …
Starting with my procedure, I was not notified that they were about to put me under, I had explicitly expressed that I wanted to be notified when it was going to happen because I had never been under anesthesia before and was terrified, but …
After reading the reviews made, I didn’t expect a very satisfactory phone call when trying to ask customer service when my financial assistance packet would be received and reviewed. …
While the doctors are fine, they will try to milk every penny out of you. Billing sent us a bill that we paid, and then sent us another bill after insurance. Turned out we over-payed by almost $800.00, and we have been trying for 3 months now to get our money back.
The doctors were very professional and caring. However, after the surgery and discharge, the billing department and customer service was absolutely horrible! They sent me a bill and gave me the option to pay on line. When I filled out the …
I HATE this place. Specifically in customer service. Epidural was fine. Bill was fine (after I had to file it through my insurance myself). I called to set up a payment plan and was told to just make payments when I could since I could not …
My mom – who does not work and does not have insurance – had an emergency gallbladder surgery at a hospital in Overland Park and these people took care of heir anesthesia. She got hit with a $72,000 bill. HA! For someone who does not work – …
Called and got approved for a payment plan. Made my first payment accordingly, a week or so later, then got a delinquent account notice. Made my second payment as scheduled, then got a phone call. I explained that I was on a payment …
I have spoke with two associates regarding the bill from my emergency appendix removal. I was originally told to manually pay every month as I could since the $150-$170 monthly recurring payment was not doable in my situation. When I called …
My brother recently passed away and had a $102 outstanding balance, this office refuses to write off that bill. I have spoke to at least 15 other offices and every single one has written off the balance (most much higher amount than this …
They refuse to correct their own billing error, they are billing as cosmetic when the surgery was from a medical diagnosis for medical reasons with pre-approval from insurance. No other company had trouble billing correctly from the surgery …
The receptionist had by far the worst attitude. She asked for my address, I responded with “it should be…*address*” she continued to laugh & question “well is that your address?!? Why are you confused?” Well this bill is from January & we …
My surgery itself was fine. My insurance is an open network plan and paid the Medicare percentage portion of what they charged. All of my other doctors have accepted that amount as it is the normal contract discount percentage. My insurance …
AAKC provided for the anesthesia for my colonoscopy in may and they billed the wrong insurance company. I got on the phone and spoke to Karen to let her know. I talked with her August 5 and September 13 with my insurance company …
I woke up so…. I guess that part went well. The office is a joke though. The employees are rude, and the place seems full of complacent laziness. Not recommended for anyone. I’m sure they’re nice to the surgeons providing them business, …
I was charged $504.00 for anesthesia administered for a preventative colonoscopy, which should have been covered 100% by my insurance. Anesthesia Associates of Kansas City submitted the bill to my insurance company as diagnostic instead of …
Billing was a complete disaster to deal with.
Billing department is unprofessional. Many mistakes!
Money hunger. Threatens to send u to collections even when paying bills.
I have called them 10+ times at different times throughout the day on different theydays and always say they are closed. No hours posted on Google.
Not much I can say that anyone else hasn’t said, but possibly the most incompetent billing department we’ve ever dealt with in our lives.
The worst customer service I EVERY talked to. The reps uneducated and do not know how to talk to people. And they are dealing with sick people.
The absolute worst customer service I have ever experienced. Having them look up the definition of empathy would do them wonders.
Impossible to get a hold of. Customer service lines are never answer. Setup a payment play and an error on their end cancelled it.
Spoke with Ruth on the phone about my bill and she was very sweet and helpful. Wonderful customer service!
Customer service reps were never friendly whenever I called simply asking for simple information about my bills from them.
The hospital I delivered at gave them the wrong information for my insurance claim but they were still able to rectify the issue! Customer service was awesome, thank you!
I am very satisfied and grateful for the level of care that I routinely receive from this provider in conjunction with another provider. The quality of care is consistent and top notch. …
Ruth was extremely helpful and very pleasant to work with! Thankful Anesthesia Associates of KC was willing to work with me on a monthly bill payment.
The nerve block hurt so bad for 2 weeks after the surgery I barely felt the surgery. Had 3 people in the room when it was done. Maybe they were training? Not excited about the thought of being a guinea pig. The pain was awful! Had to get extra pain killers for the chop job on the nerve.
I was paying every month…only 2 payments to go…I didn’t know about the “4 month policy”…they turned it over to collections..I had to cancel my next payment (at my bank),and then pay the bill collector my final two payments. The rude …
I called to discuss an invoice and spoke with Ruth. She was very polite and patient; going out of her way to help me resolve the issue. I appreciated her willingness to be proactive and take care of me. Thank you!
If I could give less than 1 star I would. Never before have I encountered such horribly unprofessional people. After them forgetting to bill to insurance and bill being resubmitted through insurance they gave no time to pay before sending …
Anesthesia Association of KC is a terrible company. I do not understand why HCA uses them as a supplier. My insurance company made a mistake on submittting the codes a (manual error). The audit was caught 4 months later by the insurance …
I totally agree with the reviews below. Doctors are fine, but billing is mean, rude and does not work with you. They would not accept repriced amount thru my healthshare that all other providers accept. Will NEVER use them again!!
This has been by far the worst anesthesia service that I have encountered. They over charge 100 percent more then other services and when I didn’t received my invoice they immediately start harassing me with collection phone calls. I would …
I would hope that this company reads their reviews because they don’t have any good ones. My deductible was 500.00 and I paid them 2 consecutive months and they have threatened that if the bill is not paid in fell by the 4th month, it goes …
I was very pleased with Anesthesia Assoc of KC, the doctor asked a thorough medical history of prior surgeries, was professional as well as kind. The procedure went fine, fell a sleep, woke up, no bad side effects. …
Services for the surgery were great. We had an issue with the secondary insurance and Leanne in billing worked with us through the arduous process. It was a coding error on the insurance side that was the problem. She was professional and …
Rude and INEPT billing. Filled out online bill pay for auto-deduct, was approved and received confirmation…then was called and told that I was not approved. But I have the actual confirmation and approval and a detailed auto-deduct …
Stay away….their billing and customer service is deplorable. I ended up paying a huge sum for something that was covered 100% by my insurance due to their incorrect billing, which they refused to correct. Check with your doc to see who they will use prior to booking so you can request someone else.
Had a payment plan, paid bi monthly faithfully. Never rec’d bill. Paid balance which was shown on insurance EOB in full. Just rec’d call from collections. AAKC has a billing department that is awful. Maybe that $1 billion dollar claim they almost had to pay made them shady
As with many other patients, medical services were fine but customer service after the fact is HORRENDOUS! They just want their money regardless of your circumstance. They call constantly and threaten collections even when you pay monthly. …
Hopefully you are doing your due diligence rather than getting trapped in this joke of a medical office. Jackie is by far the rudest billing person I have ever talked to. She is the complete opposite of the HCA “ICARE” standards. I’m …
Below you can see my original review, which at the time, was well deserved. Tammi (the office manager) apparently saw my review and urged me to call and discuss my complaint. In stark contrast to my earlier telephone encounter, Tammi had …
Spoke with Cheryl in financial services/billing who was so polite and courteous. She worked with my budget and we were able to set up something that worked for both of us. I really appreciated the communication and she explained everything patiently with me. Thank you for making a stressful experience a little less stressful.
I would of had my baby without an epidural if it meant I could get out of having to deal with this company. Their customer service/billing department is a complete joke and the individuals are beyond rude. I called attempting to set up a …
The following message was just received by one of our customer service representative from a self-pay patient. “Your company is in my top 10% of preferred medical practices. My wife and I are self-pay patients and for us to be able to call, …
I had a verbal billing agreement to pay $50.00 per month. All the while accepting my payments, they sold my debt to a collection agency. This is fraud!! Tell your Doctors and Surgeons to use another company of at all possible.
I’ll pile on here. The surgery and anesthesia were great. However, these guys will call you to get their money afterwards ASAP, never mind that bills are coming from all over the place and insurance settlements take forever. Was I later …
Worst customer service I’ve ever dealt with. The doctor was fine, the bill was even ok. But when we called to inquire about payments we were stonewalled. Told you have 4 months and then we send you to collections. We are a family of 4 on a …
If I could have used another group I would have. My doctor was great in the ER but the after care was horrid. I called to set up a payment plan as I am a med student and have no insurance. I explained the situation and was very rudely told …
Starting with my procedure, I was not notified that they were about to put me under, I had explicitly expressed that I wanted to be notified when it was going to happen because I had never been under anesthesia before and was terrified, but …
After reading the reviews made, I didn’t expect a very satisfactory phone call when trying to ask customer service when my financial assistance packet would be received and reviewed. …
While the doctors are fine, they will try to milk every penny out of you. Billing sent us a bill that we paid, and then sent us another bill after insurance. Turned out we over-payed by almost $800.00, and we have been trying for 3 months now to get our money back.
The doctors were very professional and caring. However, after the surgery and discharge, the billing department and customer service was absolutely horrible! They sent me a bill and gave me the option to pay on line. When I filled out the …
I HATE this place. Specifically in customer service. Epidural was fine. Bill was fine (after I had to file it through my insurance myself). I called to set up a payment plan and was told to just make payments when I could since I could not …
My mom – who does not work and does not have insurance – had an emergency gallbladder surgery at a hospital in Overland Park and these people took care of heir anesthesia. She got hit with a $72,000 bill. HA! For someone who does not work – …
Called and got approved for a payment plan. Made my first payment accordingly, a week or so later, then got a delinquent account notice. Made my second payment as scheduled, then got a phone call. I explained that I was on a payment …
I have spoke with two associates regarding the bill from my emergency appendix removal. I was originally told to manually pay every month as I could since the $150-$170 monthly recurring payment was not doable in my situation. When I called …
My brother recently passed away and had a $102 outstanding balance, this office refuses to write off that bill. I have spoke to at least 15 other offices and every single one has written off the balance (most much higher amount than this …
They refuse to correct their own billing error, they are billing as cosmetic when the surgery was from a medical diagnosis for medical reasons with pre-approval from insurance. No other company had trouble billing correctly from the surgery …
The receptionist had by far the worst attitude. She asked for my address, I responded with “it should be…*address*” she continued to laugh & question “well is that your address?!? Why are you confused?” Well this bill is from January & we …
My surgery itself was fine. My insurance is an open network plan and paid the Medicare percentage portion of what they charged. All of my other doctors have accepted that amount as it is the normal contract discount percentage. My insurance …
AAKC provided for the anesthesia for my colonoscopy in may and they billed the wrong insurance company. I got on the phone and spoke to Karen to let her know. I talked with her August 5 and September 13 with my insurance company …
I woke up so…. I guess that part went well. The office is a joke though. The employees are rude, and the place seems full of complacent laziness. Not recommended for anyone. I’m sure they’re nice to the surgeons providing them business, …
I was charged $504.00 for anesthesia administered for a preventative colonoscopy, which should have been covered 100% by my insurance. Anesthesia Associates of Kansas City submitted the bill to my insurance company as diagnostic instead of …