Operational more than 20 years, the Anniston s Public Water System is responsible for the construction, operation, and maintenance of water and wastewater systems.
| Thursday | 7:30AM to 4:30PM |
| Friday | 7:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 4:30PM |
| Tuesday | 7:30AM to 4:30PM |
| Wednesday | 7:30AM to 4:30PM |
931 Noble St, Anniston, AL 36201
Ain’t nothing good about these workers in them offices they are rude and have a smart mouth.
The rudest customer service in town.
The Employees Very Rude And Unprofessional ! Oh did i mention They Are Some BIG LIARS !
I use the drive thru in the alleyway behind the building.
These employees are extremely rude and don’t seem to keep any kind of record of who they deal with. They just give you the run around and expect you to wait for WATER! This is just inhumane
Very rude and inconsiderate person at window they act like we scum cause our water got disconnected because I forgot about bill….then charged over 300 to get back on and convienientl forgot to put order in to get on next morning had to call and ask what was going on….just pitiful
People are very rude and if you go in to pay your bill they act like you are disturbing them and frankly they act like they don’t know what to do or how to act
The customer representative were polite & very helpful, especially Paula Lott.
They over charge extra for Everything. If you call to pay your bill and they put you on hold..they will charge you for waiting! 👀 …
During this time of crisis they act as if it’s business as usual regardless of the situation they will still disconnect your service or threaten to, not even Alabama Power is behaving in this manner!
There was a line at the drive through and inside. The black teller was running both lines. The two white tellers were on the phone.
Absolutely the worst pay online I have ever seen.. it always tells me their system is not secure and warns me my banking information could be stolen.. every time
Terrible rates and fees (including a $85 “reconnect” fee). Terrible service. Outdated website and support. These guys don’t care though. Even during a pandemic.
I called to ask about my bill and the last was very professional and helpful! 5 stars every time I call! Thank y’all for being so helpful!!
I have always been greeted by friendly staff and never had any issues. Have made many calls as well and always treated great!
Thank you Mrs. Wanda for being kind and helping me.
The Anniston Water Works and Sewer Board is a private company that has manipulated the government of the city of Anniston in order to create for themselves a business with zero liability. They use the city government to force customers to …
I love the ladies! Paula, Mrs.Kay and Wanda have always been so kind and very helpful to me. Weather I go inside, or drive thru they are always kind. Thank you ladies for all you do 😘❤️ …
I misplaced my monthly bill recently and I forgot to pay it. When I called the office to discuss it, I spoke to Paula. She was very understanding and empathetic. I really appreciate her hearing me out. Thanks Paula for being kind to me.
Absolutely abysmal customer service, to begin with, and they seem unable to handle the basics of business. Literally, the right hand doesn’t know what the left hand is doing over there-they disconnected my water once after THEY applied my …
We’ve been really busy lately, forgot to pay bill, they shut it off, $85 shutoff fee, 45 xtra to reconnect next day. .this is a bit much. They are pirates. For months the bill will be 90, then all of a sudden drops to 30. Nothing has …
Make sure you don’t miss a bill because if you do, you get charged a reconnect fee of $85 just to get it turned back on the next day. But wait, if you want it turned on the same day, that’s an extra $40! Once you pay those exorbitant fees, …
Before you have someone move in with you, make sure they don’t have an outstanding bill from 6 years ago with a completely different address. If they do, make sure these rude crooks don’t find out. Otherwise, you’ll be responsible to pay …
I’m reading some of these reviews and finding it funny. The women in that office operate a utility company. The entire population of the city calls or comes in to pay or do business. They don’t have the time to sit and talk to you about …
Had to deal with Paula yesterday and it was a nightmare. Made me pay an $85 “reconnect” fee when my water was NEVER disconnected. She called me a liar and said my water had been off all day ( I was washing clothes as I was speaking with …
The Anniston Water Works and Sewer board is a big crooked corporation. A shame. I understand how people can get so caught up with their obligations they can forget at least one of their bills some months. Anything can happen. What about the …
Recently our water bill started to increase every month. We called the office to ask about the reason. We were told by the young lady that answered the phone that we probably had a leak somewhere. Someone came out to check and we did have …
I’ve never had an issue with rude customer service. When I moved from Ga to Al, they were very helpful in informing me of a needed inspection and got it done quickly. I don’t know what smoke detectors has to do with getting your water …
Rudest customer service ever. Switching to Anniston from Lincoln was horrible but had no choice due to the move to Saks.. Also communication is awful.