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I love not having to manage my own call volume, and the peace of mind I have knowing my clients are being cared for as if I had an actual receptionist. Thank you, Answer Connect!
Quick Service always polite and happy to help ,
very good solution as messaging service,
A very efficient way to convert not urgent phone call to Emails
and connect the urgent calls directly to you,
Answer connect is a great company with excellent customer service I am happy with what they have done for my company this far and excited to what we could do together in the future
This is the most professional group of people to work with! All of my calls are answered in a very timely manner, professionally and with a smile….I couldn’t be happier!!
THE ABSOLUTE BEST!!! EVERYTHING IS PROPERLY DOCUMENTED AND VERY PROFESSIONAL!!! ANYTHING OTHER THAN ANSWERCONNECT IS A SCAM! THE ONLY, THE BEST, AND FOR THE BEST VALUE, GO WITH ANSWER CONNECT!!!! THANK YOU TO MY ANSWER CONNECT TEAM!!! THANK …
This was easy to set up. Very helpful in customizing to my needs and when there have been difficulties, customer service has promptly responded and resolved.
This experience has been the best hour long spent setting up. I’ve very pleased. Thank you for all your help. The moment I felt a panic on my side. There was a solution waiting for me.
While this is still a fairly new service for us, and we are still streamlining, we have had very positive feedback from our clients, and AnswerConnect has been very attentive to our needs.
I signed up with Answer Connect for two companies about 6 months ago. Karen Booze and the team at Answer Connect has been awesome and I have no regrets!
Trisha at Answer connect was kind, comprehensive and adaptive to the challenges and needs to answering our patients correctly and to facilitate our health care services. …
Our company has used their services for over a year now. We have been extremely satisfied with their performance. I recommend them to any business who needs telephone support!
I was skeptical at first but after a few months I am more than pleased with the service. Takes a big load off my shoulders to have the phone being answered professionally. And from what Ive seen they usually answer on the first or second ring. Very Happy!
This service is top-notch their responses are very good, the email and text to my phone is perfect. I cannot tell you how many times I have forgotten a client’s number and I was able to type in their first name and then the fact that their …
Great service from AnswerConnect. They are very responsive. I’ve been with them for several years now and they’ve implemented several changes/improvements I’ve suggested throughout the years.
Definitely recommend! Easy implementation and all team members very responsive, professional and pleasant to work with during setup and after with any changes we needed to make.
They keep emailing me over and over again. After emailing them they have given me a different business name. I replied STOP to their emails several times which is what their email said to do if I want to stop receiving emails from them but still getting emails. Total scam.
My customer service before them was horrible. Now that I have them my CS is actually a strong suit to my company. They answer my emails and after hours calls. …
First class service, they provide 24/7 answering for businesses. They even do call backs for online form and chat submissions. In business you pay allot to get the phone to ring and these people do an amazing job of answering and setting appointments during the times you can’t be in the office to do it yourself!
Answer Connect is easy to work with and completely customize-able to a company’s needs. I enjoy working with them and appreciate their assistance addressing my emergency calls.
I’ve been working closely with Jason Marsteller from Answerconnect, and he’s been extremely helping with integrating data over to my crm which is making this run so smoothly and efficiently for us. This has been a great service.
This is the best answering service company I have ever worked with., and our company has worked with several. My account is not an easy one, it has many twists and turns and is not conventional in anyway. This service has been responsive and accommodating. I could not recommend a business more.
We use the service for a large volume of calls that filter to our two-person office via email. Very helpful in keeping up and managing client’s needs/questions/requests in a timely fashion.
Our company is VERY satisfied with Answer Connect! They have awesome customer service, they take detailed notes, and they answer customer calls within a timely manner. We couldn’t ask for a better answering service & we would definitely recommend Answer Connect to businesses like ours!
Laurence Simcock spent over an hour patiently working with me through my call script. I’m so appreciative of her and how efficient she was in helping me achieve what I wanted within my script flow. Thank you Laurence!
After two years with another answering service, we finally made the switch to AnswerConnect and couldn’t be happier! Mario and Randa were really terrific from the signup to the script to the SalesForce integration. And the agents are …
Our company is very happy with AnswerConnect. The representatives are professional and obtain accurate customer information to facilitate business. The workflow is seamless.
Been working with them for more than 4 years, their services are just awesome and make running your business much easier. Sasikumar Ganesan was very helpful putting the script together, 5 stars all the way!!!!!
We have been using Answer Connect for the past two years. We found them after exhaustive research. We find their system to be very easy to use. Lots of features. We also find their response to our customers professional and effective. Our small online business has a great partner in AC.
AnswerConnect has been a lifesaver. My small business has grown and my life is less stressful thanks to their service. They are also the easiest to work with of all my vendors.
Hi, we are a long time customer of AnswerConnect. Can’t safe enough great things about this company. Service, pricing, quality of the call representatives, all top notch! Thanks, Doug, Bin There Dump That
Ii having them for two years now. All my clients speak highly about the service that this company provides. I am a massage therapist and I lean on them to create the appointment and guide my patients to the offcie. Thank you for always being so helpful, cheerful, kind, and professional with your work.
Our Account Manager, Indhra, went *deep* on the technical support she provided for integration with our CRM. She went as far as to re-create the circumstances of the integration on her end, which included entering a trial version of the …
I just began using Answer Connect and was impressed with their setup process. It was quick, easy, and well thought out. The rep who took care of things for me, David, was polite and knowledgeable. I allotted an hour for the process but it took less than 20 minutes. Thanks, AnswerConnect!
Since partnering Answer Connect the connectivity with our clients has increased and as a result our clients are happier. I know we have secured more contracts because the prospect has told me “we” are the only ones answering the phones and …
Our company has had very good results using AnswerConnect. The customer support do a great job helping you with any problems that occur and Karen Booze does an outstanding job getting your services started.
I would not recommend this company to anyone who is running a serious business, as I am writing this review, I am on hold with answer connect because they have no one that can get on the phone with me and explain to me why there service is …
We run a motorcycle school in NJ and get about 300 calls a month. We can’t handle the volume. With Answer Connect, all the calls are answered professionally by their agents and they answer the calls as best as they can based on the …
Good computer system platform but terrible people on the back end who don’t follow the script. They lost us business after hours and several issues with not forwarding urgent calls all within a month of starting. Cancelled service because …
We started using Answer Connect about a month ago and it has been wonderful. All of our after hours calls get answered and appts scheduled for follow up the next day. The staff has been friendly and easy to work with – especially Karen who …
Our municipality has been with AnswerConnect for 11 years. During this time period they have represented our City well when we switch from daytime working hours to after hours standby coverage. Staff are friendly, courteous and helpful to the residents in our community on behalf of our City in the evening and weekend hours.
A great concept- a live person answering your company’s calls when you can’t- so much better than a machine. Plus the operators are US based- no overseas call centers. The operators are well spoken. The company is responsive to their clients needs. That’s why I’m taking the time to write this.
I spoke with Tricia earlier today. She was responsive and knowledgeable and demonstrated an interest in wanting to help me and work with me. She offered service options and made the interaction today one of the most pleasurable vendor experiences I have had in some time. Thank you.
Worst experience ever! They jacked my rate up 300% and gave less service, without even notifying me. Then it took them 6 months to negotiate to an acceptable buyout figure. They stretched out their chat calls, as if it was a way to milk …
I have used AnswerConnect for several months now for my small business. I am very happy with the service. My company does not have very many received phone calls per month, but even with low usage, AnswerConnect is professional and …
We searched for an answering service that would offer us what we needed for our line of work. AnswerConnect has proven that we choose the right company. We no longer have to worry about our customers that call after hours or on holidays. …
Before our company used AnswerConnect, our after hours answering service was disorganized and unreliable. However, AnswerConnect is the complete opposite. They are consistent and reliable with their notes, and our clients seem to like them. …
Working with Akshay setting up our IVR service was very efficient. It took a while to get the right components all working but Akshay worked diligently to get it all done and keep us informed.
As someone who is on the phone with customer support representatives often, it is hard to find someone who is willing to go above and beyond to help you. Today, Account Manager Paola did just that. She solved my issue quickly and went the …
Our company signed a contract with Answerconnect in December 2015-two months in advance of our start date so me make sure all the set up is done properly and in a timely manner. …
This company’s customer service goes above and beyond! We had the pleasure of working with Mrs. Tricia Cheeseman, in which took her time to ensure that my husband and I received high value calls! She went over every question so patient, and …
Just started using this answering service after trying another that we weren’t happy with. Answer Connect has been absolutely amazing – professional people who make good use of your minutes and do exactly what they’re asked to. Another …
Answer Connect has been a massive help to our company for answering service needs. We feel they offer tremendous customer support and at a fair price point as well. The app they have works great and is easy to use. …
AnswerConnect came highly recommended from a trusted work associate. After signing up, I had some minor issues with set-up to get it the way I wanted. They have live human chat-support right from the dashboard… and they got it all straightened out quickly, friendly, and easily.
We started using this company to capture our leads in a more efficient manner. The amount of leads we are now able to source has more than doubled. We have also seen our customer retention rate increase substantially as well. I lucked out …
I have been very happy with the service that Answer Connect has provided my dental office. They have been very easy to work with. If there is a problem or an issue, changes are easy to make. The best part is that my new patient capture rate has increase 30% since I started using their service.
My experience with Answer Connect was wonderful. Overall the staff is very responsive to us and our business needs. The service is great, as it allows us to focus on the business while we are still able to have calls answered in a timely …
AnswerConnect has been a great solution for our company so that we have an answering service after hours for orders taken in real time. Our company offers 24/7 service in diagnostic imaging, so having someone live to be able to answer the …
I’ve been using AnswerConnect for my office for about a week now, and it has been the best investment. While we are tweaking as we go, the staff have been responsive to my requests. The operators who handle the phone calls do a great job of …
I am the administrator of a home health start up company. After reviewing many different plans from a variety of companies, we found AnswerConnect to be the best choice for us and I am so grateful we did. …
I have worked with a plethora of customer service departments and none of them even come close to the service provided to us by Tabby. She spent hours on the phone with us trying to prefect our call script. She was very knowledgeable and …
I commend Answer Connect for hiring brilliant souls as Alan~ He recently helped me establish another account for a new company launch~ His wisdom and knowledge felt magnificent to experience, all the steps he walked me through were …
Super impressed! Fantastic service. Highly recommend. Representatives are friendly and knowledgeable. Our calls are answered quickly & professionally & the back end technology is state of the art!
The discovery call was fantastic. And the onboarding call was an equally enjoyable experience. Marianna demonstrated remarkable predictive and contextual insights during our call. I have no doubt she has the experience needed to advance our calling experience. Well done Marianna – Well done AnswerConnect
Mariana was OUTSTANDING!!! She listened to all of the needs for my business and easily resolved any and ALL questions. My account was setup in little to no time, customized for exactly what we wanted. …
I have yet to experience working with the company at full length as i just signed up yesterday however I can attest that they have been extremely professional and knowledgeable about their product and services. I got everything set up in …
I needed the services ASAP (phones went out), the customer service was incredible! Friendly, Attentive, Knowledgeable, Patient, and the Follow-up was amazing, Truly worth the money to have a professional company work with you and represent you. First impressions are priceless.
Very good answering service
Excellent
Excellent Customer service!
Answer Connect is very professional & a pleasure to deal with.
Good job! Better than the last one!
always responsive, never disappointing! Thank you!!
my messages have quadrupled since changing from an autoattendant to AnswerConnect
Consistent service; Always available; Professional employees
No answering service is perfect but Karen does a great job of correcting issues and helping with solutions.
They are very service oriented. Quick response.
Karen Booze is the best nothing more needs to be said. Call me for more in depth insight
Great company to work with! Very polite and quick to respond to any issues.
Easy company to work with, always professional. Karen has always been on top of things.
Great company. Great customer service. Customer service always accommodating and understanding of customers needs.
This service is so great and the agents who help us do such a great job in making the adjustments we needed and continually need!
I love not having to manage my own call volume, and the peace of mind I have knowing my clients are being cared for as if I had an actual receptionist. Thank you, Answer Connect!
Quick Service always polite and happy to help ,
very good solution as messaging service,
A very efficient way to convert not urgent phone call to Emails
and connect the urgent calls directly to you,
We have been using their service for a couple years and very easy to work with, very helpful, keeps our business more relevant to our customers!!!
Answer connect is a great company with excellent customer service I am happy with what they have done for my company this far and excited to what we could do together in the future
This was very quick and easy as far as my end user experience.
Sign up was very quick as was the onboarding tutorial.
This is the most professional group of people to work with! All of my calls are answered in a very timely manner, professionally and with a smile….I couldn’t be happier!!
Superior performance during initial setup of service. Gave me a great level of confidence in their company.
THE ABSOLUTE BEST!!! EVERYTHING IS PROPERLY DOCUMENTED AND VERY PROFESSIONAL!!! ANYTHING OTHER THAN ANSWERCONNECT IS A SCAM! THE ONLY, THE BEST, AND FOR THE BEST VALUE, GO WITH ANSWER CONNECT!!!! THANK YOU TO MY ANSWER CONNECT TEAM!!! THANK …
AnswerConnect is our service and we really like working with them daily. They are an extension of our customer service and it makes a difference.
This was easy to set up. Very helpful in customizing to my needs and when there have been difficulties, customer service has promptly responded and resolved.
This experience has been the best hour long spent setting up. I’ve very pleased. Thank you for all your help. The moment I felt a panic on my side. There was a solution waiting for me.
While this is still a fairly new service for us, and we are still streamlining, we have had very positive feedback from our clients, and AnswerConnect has been very attentive to our needs.
I signed up with Answer Connect for two companies about 6 months ago. Karen Booze and the team at Answer Connect has been awesome and I have no regrets!
Trisha at Answer connect was kind, comprehensive and adaptive to the challenges and needs to answering our patients correctly and to facilitate our health care services. …
Our company has used their services for over a year now. We have been extremely satisfied with their performance. I recommend them to any business who needs telephone support!
I was skeptical at first but after a few months I am more than pleased with the service. Takes a big load off my shoulders to have the phone being answered professionally. And from what Ive seen they usually answer on the first or second ring. Very Happy!
This service is top-notch their responses are very good, the email and text to my phone is perfect. I cannot tell you how many times I have forgotten a client’s number and I was able to type in their first name and then the fact that their …
Tricia was amazing. She followed up with me on three different occasion, and didn’t stop until the issues were resolve. excellent customer service.
Great service from AnswerConnect. They are very responsive. I’ve been with them for several years now and they’ve implemented several changes/improvements I’ve suggested throughout the years.
Definitely recommend! Easy implementation and all team members very responsive, professional and pleasant to work with during setup and after with any changes we needed to make.
They keep emailing me over and over again. After emailing them they have given me a different business name. I replied STOP to their emails several times which is what their email said to do if I want to stop receiving emails from them but still getting emails. Total scam.
My customer service before them was horrible. Now that I have them my CS is actually a strong suit to my company. They answer my emails and after hours calls. …
First class service, they provide 24/7 answering for businesses. They even do call backs for online form and chat submissions. In business you pay allot to get the phone to ring and these people do an amazing job of answering and setting appointments during the times you can’t be in the office to do it yourself!
Answer Connect is easy to work with and completely customize-able to a company’s needs. I enjoy working with them and appreciate their assistance addressing my emergency calls.
I’ve been working closely with Jason Marsteller from Answerconnect, and he’s been extremely helping with integrating data over to my crm which is making this run so smoothly and efficiently for us. This has been a great service.
This is the best answering service company I have ever worked with., and our company has worked with several. My account is not an easy one, it has many twists and turns and is not conventional in anyway. This service has been responsive and accommodating. I could not recommend a business more.
We use the service for a large volume of calls that filter to our two-person office via email. Very helpful in keeping up and managing client’s needs/questions/requests in a timely fashion.
Our company is VERY satisfied with Answer Connect! They have awesome customer service, they take detailed notes, and they answer customer calls within a timely manner. We couldn’t ask for a better answering service & we would definitely recommend Answer Connect to businesses like ours!
Laurence Simcock spent over an hour patiently working with me through my call script. I’m so appreciative of her and how efficient she was in helping me achieve what I wanted within my script flow. Thank you Laurence!
After two years with another answering service, we finally made the switch to AnswerConnect and couldn’t be happier! Mario and Randa were really terrific from the signup to the script to the SalesForce integration. And the agents are …
Our company is very happy with AnswerConnect. The representatives are professional and obtain accurate customer information to facilitate business. The workflow is seamless.
Been working with them for more than 4 years, their services are just awesome and make running your business much easier. Sasikumar Ganesan was very helpful putting the script together, 5 stars all the way!!!!!
We have been using Answer Connect for the past two years. We found them after exhaustive research. We find their system to be very easy to use. Lots of features. We also find their response to our customers professional and effective. Our small online business has a great partner in AC.
AnswerConnect has been a lifesaver. My small business has grown and my life is less stressful thanks to their service. They are also the easiest to work with of all my vendors.
Hi, we are a long time customer of AnswerConnect. Can’t safe enough great things about this company. Service, pricing, quality of the call representatives, all top notch! Thanks, Doug, Bin There Dump That
Ii having them for two years now. All my clients speak highly about the service that this company provides. I am a massage therapist and I lean on them to create the appointment and guide my patients to the offcie. Thank you for always being so helpful, cheerful, kind, and professional with your work.
Our Account Manager, Indhra, went *deep* on the technical support she provided for integration with our CRM. She went as far as to re-create the circumstances of the integration on her end, which included entering a trial version of the …
I just began using Answer Connect and was impressed with their setup process. It was quick, easy, and well thought out. The rep who took care of things for me, David, was polite and knowledgeable. I allotted an hour for the process but it took less than 20 minutes. Thanks, AnswerConnect!
Since partnering Answer Connect the connectivity with our clients has increased and as a result our clients are happier. I know we have secured more contracts because the prospect has told me “we” are the only ones answering the phones and …
Our company has had very good results using AnswerConnect. The customer support do a great job helping you with any problems that occur and Karen Booze does an outstanding job getting your services started.
I would not recommend this company to anyone who is running a serious business, as I am writing this review, I am on hold with answer connect because they have no one that can get on the phone with me and explain to me why there service is …
We run a motorcycle school in NJ and get about 300 calls a month. We can’t handle the volume. With Answer Connect, all the calls are answered professionally by their agents and they answer the calls as best as they can based on the …
Good computer system platform but terrible people on the back end who don’t follow the script. They lost us business after hours and several issues with not forwarding urgent calls all within a month of starting. Cancelled service because …
We started using Answer Connect about a month ago and it has been wonderful. All of our after hours calls get answered and appts scheduled for follow up the next day. The staff has been friendly and easy to work with – especially Karen who …
Our municipality has been with AnswerConnect for 11 years. During this time period they have represented our City well when we switch from daytime working hours to after hours standby coverage. Staff are friendly, courteous and helpful to the residents in our community on behalf of our City in the evening and weekend hours.
A great concept- a live person answering your company’s calls when you can’t- so much better than a machine. Plus the operators are US based- no overseas call centers. The operators are well spoken. The company is responsive to their clients needs. That’s why I’m taking the time to write this.
I spoke with Tricia earlier today. She was responsive and knowledgeable and demonstrated an interest in wanting to help me and work with me. She offered service options and made the interaction today one of the most pleasurable vendor experiences I have had in some time. Thank you.
Worst experience ever! They jacked my rate up 300% and gave less service, without even notifying me. Then it took them 6 months to negotiate to an acceptable buyout figure. They stretched out their chat calls, as if it was a way to milk …
I have used AnswerConnect for several months now for my small business. I am very happy with the service. My company does not have very many received phone calls per month, but even with low usage, AnswerConnect is professional and …
We searched for an answering service that would offer us what we needed for our line of work. AnswerConnect has proven that we choose the right company. We no longer have to worry about our customers that call after hours or on holidays. …
Before our company used AnswerConnect, our after hours answering service was disorganized and unreliable. However, AnswerConnect is the complete opposite. They are consistent and reliable with their notes, and our clients seem to like them. …
Working with Akshay setting up our IVR service was very efficient. It took a while to get the right components all working but Akshay worked diligently to get it all done and keep us informed.
As someone who is on the phone with customer support representatives often, it is hard to find someone who is willing to go above and beyond to help you. Today, Account Manager Paola did just that. She solved my issue quickly and went the …
Our company signed a contract with Answerconnect in December 2015-two months in advance of our start date so me make sure all the set up is done properly and in a timely manner. …
This company’s customer service goes above and beyond! We had the pleasure of working with Mrs. Tricia Cheeseman, in which took her time to ensure that my husband and I received high value calls! She went over every question so patient, and …
Just started using this answering service after trying another that we weren’t happy with. Answer Connect has been absolutely amazing – professional people who make good use of your minutes and do exactly what they’re asked to. Another …
Answer Connect has been a massive help to our company for answering service needs. We feel they offer tremendous customer support and at a fair price point as well. The app they have works great and is easy to use. …
AnswerConnect came highly recommended from a trusted work associate. After signing up, I had some minor issues with set-up to get it the way I wanted. They have live human chat-support right from the dashboard… and they got it all straightened out quickly, friendly, and easily.
Fantastic support and service as usual. Thank you, Marianna, for your patience and knowledge.
We started using this company to capture our leads in a more efficient manner. The amount of leads we are now able to source has more than doubled. We have also seen our customer retention rate increase substantially as well. I lucked out …
I have been very happy with the service that Answer Connect has provided my dental office. They have been very easy to work with. If there is a problem or an issue, changes are easy to make. The best part is that my new patient capture rate has increase 30% since I started using their service.
Marianna was fantastic helping us setup our call flow.
My experience with Answer Connect was wonderful. Overall the staff is very responsive to us and our business needs. The service is great, as it allows us to focus on the business while we are still able to have calls answered in a timely …
AnswerConnect has been a great solution for our company so that we have an answering service after hours for orders taken in real time. Our company offers 24/7 service in diagnostic imaging, so having someone live to be able to answer the …
I’ve been using AnswerConnect for my office for about a week now, and it has been the best investment. While we are tweaking as we go, the staff have been responsive to my requests. The operators who handle the phone calls do a great job of …
I am the administrator of a home health start up company. After reviewing many different plans from a variety of companies, we found AnswerConnect to be the best choice for us and I am so grateful we did. …
I have worked with a plethora of customer service departments and none of them even come close to the service provided to us by Tabby. She spent hours on the phone with us trying to prefect our call script. She was very knowledgeable and …
I commend Answer Connect for hiring brilliant souls as Alan~ He recently helped me establish another account for a new company launch~ His wisdom and knowledge felt magnificent to experience, all the steps he walked me through were …
Super impressed! Fantastic service. Highly recommend. Representatives are friendly and knowledgeable. Our calls are answered quickly & professionally & the back end technology is state of the art!
The discovery call was fantastic. And the onboarding call was an equally enjoyable experience. Marianna demonstrated remarkable predictive and contextual insights during our call. I have no doubt she has the experience needed to advance our calling experience. Well done Marianna – Well done AnswerConnect
Mariana was OUTSTANDING!!! She listened to all of the needs for my business and easily resolved any and ALL questions. My account was setup in little to no time, customized for exactly what we wanted. …
I have yet to experience working with the company at full length as i just signed up yesterday however I can attest that they have been extremely professional and knowledgeable about their product and services. I got everything set up in …
I needed the services ASAP (phones went out), the customer service was incredible! Friendly, Attentive, Knowledgeable, Patient, and the Follow-up was amazing, Truly worth the money to have a professional company work with you and represent you. First impressions are priceless.