Anthem Broadband makes internet easy in Idaho, Eastern Oregon, and Montana, proudly serving over 20,000 subscribers. Anthem Broadband is the largest, locally-owned internet service provider in Idaho, with over 200 towers and four locations to better serve our communities. Anthem Broadband is different because our wireless service is connected directly to our own fiber internet backbone, with redundant connections in both Seattle and Salt Lake City that ensure you will always experience a more reliable connection and a greater amount of uptime. Anthem provides fast, reliable internet services to connect families across the Northwest. We proudly provide service to rural communities where other providers won’t. Ready to join the Anthem?
| Thursday | 8AM to 6PM |
| Friday | 8AM to 6PM |
| Saturday | 9AM to 5PM |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
906 S Oneida St, Rupert, ID 83350
good service, hopefully you wont need to call tech support.
If your in rural Idaho it’s pretty much the worst internet you can have next to dialup
Very happy with our service!
Technical service is outstanding!
Teck was very nice and did a great job. People on the phone were very helpful. Thanks guys
Great service and great experience setting up internet at my home
Customer service is about the only reason this gets two stars. Internet quality is beyond bad. Would use another provider if possible.
Safelink has the best internet service around, fast and reliable! Goodbye rainbow wheel! 🙂
It doesn’t work anymore it’s so slow on everything and I call and they say that it’s fine
Great service over the phone! Speedy installation. Internet working great.
Internet hardly works, goes out all the time. Way lower speeds than what’s paid for, even with ethernet. Pretty much a scam
When know other company could get me internet, they did. However it’s intermittent at best.
They’re always willing to resolve any problems I have. They’re awesome.
Someone else please start a different internet company and I will be your first customer. Poor customer service and even worse coverage.
Very pleased everyone from the sales team to the installer were very professional recommend to everyone.
Heckin great place! Only had a couple of issues but tech support was very helpful!
Safelink is amazing. So many channels to choose from. I highly recommend Safelink. Thank you so much Safelink.
Very slow for the price
Installer was very professional and quick. We are happy with our internet.
Worst internet ever. I pay $70.00 per month for crappy internet and crappy service I’m so done with this company, I will be moving on.
Called tech, told me to get a new provider. Has been bad for over a week, not good.
This company is consistent, helpful, and always willing to help when service is interrupted. Highly recommended!!
The guy in tech support was very knowledgeable and able to fix our problem.
I had a great experience with them!
The installation tech, Walter, was efficient and very knowledgeable.
They were great
Waited two days now for them to call me back took a day off work and no call I called back and all they do is make up excuses on why they haven’t called no internet for two full days now with school in this in not acceptable
Have always had good customer service, generally reach a live person quickly when you call!
Their internet is slow and to top it off they are pricey. The only reason I went with them is because they were the default provider outside of Burley city limits.
Had a hard time finding wifi that would work for us that was affordable!! Safelink has had great service and very affordable!!
Great service so far! Friendly and helpful team of people i recommend to give them a shot because they do their best to give you quality service.
Wouldn’t recommend buying this internet if you like being able to use your WiFi because I can’t get one damn match of fortnite in without it going out and coming back on and off all day long
I spoke with jasmine In technical support she was very nice explained everything well my internet all good to go 😃 …
I have had Safelink for 3 years and have had nothing but great customer service and good Wi-Fi
Real professional work done. Friendly customer service. Best experience iv had with setting internet at my home.
They have amazing employees that are very helpful and if you have a problem they get it fixed very fast the price is right one happy customer
Was good service until end of December and have little to no service still as of January 16th and have been in constant contact with tech support. Dont buy thier service.
My experience with safelink so far so good!! Technician was amazing and did everything sposed to. Thank you!
Tech was knowledgeable and ensured I had the best equiplenty for performance. Speeds are the best I’ve seen in the local area
Anthem broad band is an amazing internet service!
We got travor and he was amazing answered our question and made sure everything was good to go before he left made sure we knew what was going on and explained everything this is far by the best place to get internet and have friendly service
Had safelink once before now. Had amazing service. Switched services to find out it was a big mistake. Back with safelink now and very happy customer.
Went and paid my bill. Very friendly staff. Was in and out quickly.
Fought with these guys for a year and a half about slow speeds and they would never come up with a good fix.. the repair techs always would say I was pointed at an overloaded tower.
Great customer service, short wait times to speak to a representative.
One of the worst companies you can work for. Completely under paid and extremely poor training. Not worth it what’s so ever. Internet is terrible as well.
Internet constantly goes down and even though its “24/7” tech support i am always on hold for hours at a time.
They are very friendly and helpful. I have had no bad experiences with them. They are a wonderful company to work with.
These guys are a great alternative to the rising rates and data cap of cable one. Excellent customer service and great prices/value for your money.
Safe link only likes taking your money spoke with I representative, told me a needed a new router Purchased it and turned out it was the the internet services last time I get safe link.
The service is expensive and constantly cuts out. When we call it is always a different excuse that should be “resolve shortly”. If it wasn’t for the fact that there is no infrastructure where I live, I would go with a different provider.
We’ve been without service for 5 weeks due to a wind storm. Can’t get service to come out and fix it. Living in a rural area with few other choices. Kind of making me crazy!
They are awesome great service in the country area. Love it never fails me even when it is storming outside. Or when there is 6 people on the internet
We had some troubles at first, but once the bugs were fixed it’s been great internet. I hope I can receive it at my next place.
Great Experience! Was very willing to do what was best or my family
We have lived a lot of places and never experienced worse internet quality. They overcharge for their services and never quite know how to fix the problem.
Safelink allowed my husband to work from home. All the rest of the companies weren’t able to get the speed necessary, they did more than they were required to, to be able to accomplish this.
As far as setting up the service, they did a great job and so far our internet has been great! Thank you SafeLink
Worst internet ever never got the speed I was paying for and when I switched over to risebroadband they told me that they put the radio in the wrong spot and was being blocked by a telephone pole but I don’t think that would help with the …
Safelink internet provided me with the best customer service a person could ask for they were kind friendly and all about answering any questions you had thank you for your service
Great internet and great customer service!
At first it was good but after 2 years internet keep loading most of the time it’s very frustrating.
This is garbage internet. If you want to play one game on one device, move along, you can’t do that here. Don’t even think about having multiple devices connected. And don’t bother calling customer service?? (theoretical service) they can’t help you.
I have never had any problems with Safelink.
All of the staff that I have ever encountered have been very kind and helpful!
Once again I am getting the run around from safelink. My internet has slowed to barely functioning. I called to talk to tech support and all that is done is that I’m told tech support will call me back at some “undisclosed” time. This is no way to run a business.
Dylan and Todd were very knowledgable, polite, friendly and went above and beyond to get our service running. Thank you guys!!!!
After the wind knocked out our antenna on Dec 19 we have had no internet, and are still waiting to see if a technician can check the antenna and reconnect maybe on Jan 5! NOT HAPPY WITH SAFELINK AT ALL.
Wow, I love safelink. If we had a problem they sent a tech out the next day. Their techs are so nice and helpful. I’m glad we choose them.
Very friendly customer service from calling to set up an appointment to the guys who installed they got me set up!
Good reliable steady internet. Great customer service. But like most everything these days $$$$$$$$$$$$$$$$$$$$ your gonna empty your wallet to have it.
I dropped CenturyLink and had SafeLink installed and have never been happier with my internet. Not only is it less expensive, it works all the time.
I work from home and so my internet has got to be fast and reliable. I have been pleased with the service I have received from Safelink Internet. I would recommend them.
The tech called before coming and was at the front end of the window, the install was fast and I was kept informed of what was going on, my experience was very good.
Very professional and set up our internet quickly! Josh was our technician and he was friendly and very respectful! Would definitely recommend!
We had a great experience with Safe Link. The technician was on time, knowledgeable and friendly. It’s was nice to have friendly customer service.
I’ve always had good service with safelink the only thing I don’t like is having to pay around $9 extra each month just to use the router when I have previously already purchased a router from safelink
If it is cloudy or foggy outside, you could see DAYS without any internet connection whatsoever. If you want to pay for the price of 100MB internet but only get 5MB internet, this provider is for you. The worst internet I’ve had across 5 different providers, so a 1 out of 5 is only a fair rating here.
Excellent customer service, the installer was very courteous and walked us through everything!
The Safelink Internet service where I live is fairly good during the daytime, however it slows to a complete standstill in the evenings starting around 05:00p, and becomes useless regardless of the speeds that one is paying for!! So if you need to use the internet in the evenings… forget it!
We had a big event where we needed lots of laptops all surfing at the same time. Safelink hooked us up with some blazing internet for the day. Excellent service and support!
Safelink has always been very good to us. When there has been a problem with the internet, they are always quick to work on fixing the problem. The employees have always been very kind helpful.
Great guys! 2 came out to help me get internet because where I live is nothing g but trees. Very kind and helpful
I drove 2 hours for this nasty disgusting horrible place. The chicken was not cooked all the way and had an awful fowl odor to it. When brought to the attention of the waitress she offered us more food. They did refund my money.
It sucks download speed is very slow. If i were to downlaod my 50gb game here at house it would have taken 2 weeks no joke. My Internet keeps shutting off and on for 3 weeks now. Something needs to be done
The Technician showed up right on time. So far it has been great. No lagging!!! Much better than our last provider.
Haven’t had internet in 2 weeks. I’ve been calling over and over haven’t got a call back or even been able to speak to a human. Really frustrating to be paying the price for no internet or customer service.
So far this is one of the best enternet services I’ve happen to run across in the state of idaho. I’ve been all over. And these guys are always so nice. And they understand a lot when it come to online gaming and streaming.
Safelink is horrible. My wifi goes out on a daily basis and tech support most of the time takes about an hour or more. I went without wifi for a week because they didn’t know how to fix it. Very disappointed in the service can’t change because I’m on a contract.
I believe this business to be unethical and dishonest. They charge for a service level that is not delivered. 15mbs charged – 6-8mbs delivered. They charge for premium service and deliver poor service. They refuse to refund Premium …
Can’t really download anything because it takes up all the internet and takes almost a couple of hours to finish on my phone.
Gaming wise, I can’t play without being right next to the router. Can’t play any …
Safelink is amazing. Fast and friendly service. The tech joseph was awesome. He took the time to show and explain everything needed to me. I would reccomend safelink to any of my friends and family. Thank you
A maintenance was scheduled for a few hours today that the internet would be out. To put it simply, 12 hours later and this “update” still leaves us without Internet. The Internet only works half the time, and the half it does is barely. …
Installation was easy and the technician was very experienced, friendly, informative, and professional. I have already called customer service a couple times with simple questions and they were great.
we have had safelink for awhile now….. there are somedays in the evenings it does slow up or when our weather is really bad it has issues sometimes but for the most part it is awesome… Im giving it 5 stars cause it never skips a beat while my husband is watching NETFLIX & when he is happy all is happy
Had a tech guy come out on my internet, was having problems with my connection bouncing off and on. Tom Moss the tech guy went the full mile for us. Was very personable and explained what he was going to do, found a tower that was closer …
Andy was knowledgeable and efficient in establishing our service on a power package in Hailey. Thanks, Anthem!
A company with expensively slow internet and more money than they know what to do with. Give everyone the internet they pay for instead of milking it out to them at an extremely high price! By a new building instead of a name.
SAFELINK INTERNET: SOUTHERN IDAHO’S “WORST” INTERNET PROVIDER…. This internet service brings back memories of the 56 K internet speeds that I was using during the late 90’s. Tech support is a joke, and plan on being placed on hold for a …
We’ve had Safelink for over a year it started out good but the last month-and-a-half has sucked! It’s always going in and out, it’s really slow off and on. If this doesn’t resolve I’m going to have to find a different internet service!
The tech was prompt and polite, very knowledgeable. The service has been great so far and the customer service had been outstanding
DON’T USE THIS COMPANY! If you are thinking about it stop thinking and use another company. Internet works, but customer service is horrible. We never got our referral put on our bill. They cant figure out billing, they bill you after you …
Worst….. the worst by far….also the most expensive Internet I’ve ever paid for!. Whenever I call customer support they tell me they will have an agent call me back and they NEVER call back. This company is illegitimate! During the day …
I had a great service tech that took the time to do the install the way I wanted it done.
The tech that came out, Carl, was very professional and answered a lot of questions we had. The set up was quick and we had internet up and running sooner than expected. The customer service went above and beyond to help us get exactly what we wanted.
Had a appointment setup up for today between 8 and noon the tech calls at 11 telling me he just started his first job for the day and wouldn’t be at my house for 2 to 3 hours almost 4 hours later calls saying he wont make it today so why …
We have tried other internet companies and had poor internet service. From day one these people have been helpful and friendly. I just talked to them to make a payment and Christine was very friendly and professional.
David was my technician in Burley, Idaho. He was so great!
My installer was quick, professional, informative, overall one of the easiest installs I’ve ever had. The service works great. My account setup was easy. I highly recommend their service.
The tech called very quickly, and with a short description from me concerning he problem, he quickly made the appropriate
adjustment and I was up and running again. It was painless!
We’re done with this we have to turn on and off the router daily and when we call for technical support it’s always a wait so tell me we’re not the only ones having problems then we have to listen to a 3 minute recording about covid once they call back I think I’ll just cancel my service this is ridiculous to say the lease
Everything with the home installation was great but it hasn’t even been a week since my service has been running and I’m already having trouble with it. The internet just stopped working. I called in and they couldn’t fix it over the phone. …
This internet provider insured me that I would have at least good connection. I have a small business and due not having internet as was promised by them my company has lost $113,000 in the last three days. I can not get them to call me back from tech support and am ready to find another provider that is somewhat reliable.
This company doesn’t deliver what it promises customers. They are absolutely NOT the best internet service in Idaho…they’re the worst. Their email program has been a complete bust since it was introduced in December of 2015. Now it …
As far as customer service, I think they’re above par. I feel they really want to help. But for the service, it’s horrible! Had them for just under a year and regardless of any resolution I will still be cancelling service. It constantly …
This company is not capable of providing reliable internet service. Speeds were not enough to run netflix when working but service wasent working all that much. Service would cut in and out some times 6 times an hour. They sent out service …
I have been with Safelink for about 18 months. Connection was occasionally rocky for the first six months but a lot more stable since they replaced equipment on our repeater the middle of 2015. Then, earlier this year, I was upgraded to a …
As seen in other posts, speeds drop off dramatically in the evenings. It seems to be a pretty fragile system that has varying connectivity throughout the day. We are currently having a total outage (all day today) and there is no projection …
I have to agree with these negative feedbacks. Some of the worse speeds and customer service that I have ever had the displeasure of working with. Half the tech’s aren’t bad and the other half are no where near qualified to be on the …
Miguel came my house and checked my antenna and computer speed. This fine young man never complained about the cold or getting up and down off roof making adjustments. VERY POLITE! He is an asset to your business. THANKS SAFELINK for such awesome service!
I love the app and the connection has been great
Great customer service. Very helpful every time I call in.
Tyler went above and beyond both in time and effort to solve my drop out problems. He got other teams involved, unabashedly till problems were solved. Kudos to him and the others who helped.
Better offer than competitors. They were polite and professional. They are efficient and well-organized. It was an easy process for me.
I’ve had constant slow speeds for months with only one or two devices connected. I cant even access my modem admin page. Why tf am I paying $90 a month for .4mbs with a wifi booster? It’s a constant issue that never seems to be resolved every time I call or email. Switching to another company.
I have had Safelink Internet for the last 3 1/2 years and until the last month have been mostly satisfied. I do not know what has happened recently, but the quality of internet service, coupled with the quality of customer service from the …
I am about done with this provider, I dont have Internet half of the time, paying 70 bucks a month for what? Ok you have not resolved my problem, been with safelink for about 3 years now, I’m switching providers here quickly or you can pay for my internet the next 3 months to cover my loss of money the last 3 months now
Great place to work for young techy people since they do not pay very well and no benefits. overall glad I worked here to get experience about Wireless internet. Loved the people that worked here but since it being a small company not in …
RANT – SAFELINK
I have had the most awful experience with Safelink. Their internet service is horrible and customer service is even worse. Our internet has been spotty since we …
I have been a loyal customer of SafeLink for three years, and a lot lately my internet has been not great. I pay a lot for my internet, cause my husband and roommate game as well as me. And I am not impressed or happy anymore. Thinking about cancelling and switching Internet providers.
Worst experience ever called to have Internet installed and was told I had to wait a month for an install date okay your busy that’s OK called in a day before my install date to confirm the appointment and was told that I was not scheduled …
Josh did a great job with the installation. Service meets our needs at this time.
I have never been so poorly treated as a customer. I had no problem with the techs who did whatever they could to improve my service, as I was having multiple problems staying connected. I spent HOURS over multiple days on the phone, …
I wish I would have read these reviews before making a decision to switch providers. If I had seen these I would NEVER have switched to Safelink and now I am very sorry that I did! My new service was to be installed on Monday, Feb. 21. …
The Internet service is good but their business practices are horrible I sold my house and put my account on hold till I got my new house they didn’t go pick up my antenna until 2 months after I had sold my house and it wasn’t there so now …
I have had Safelink for a few years now and if it was not for my wife needing internet for online schooling I would cancel. In fact, I will after May this year. I upgraded to be able to run the program she needs at around 10mbps but it …
Safelink bandwidth performance and customer support are horrible. I contact them at least on a monthly basis, my connection goes down daily. Some months they call me and say they’ll look into it and some months I receive no response. I …
It is refreshing to find a company where customer service truly is important. When you call an actual person answers the phone and quickly routes your call to the proper department, no ridiculous wait times on hold like other companies. Unlimited at a reasonable price. Technician was clean, personable, and knowledgeable.
My wife has us through safelink and i would have to say the internet they provide is horrible. I live in buhl and only have a few providers out here and safelink is one we should have stayed away from. The internet is horrible and never has …
Extremely quick and professional! It was LESS than a 24 hour period between my first call and the install up and running with internet. Everyone i talked too has been nothing but accommodating and knowledgeable, they really earn the 5/5 stars.
I will go ahead and add another poor review. Customer service is mediocre at best. The techs are good but the customer service representatives are lacking in personal skills or business experience. …
Very professional and knowledgeable. I would recommend using them for your internet needs.
I have learned that many problems I encountered with my internet service were problems involving wires, modems, or routers that I purchased or installed and not problems that were the responsibility of the company providing the service. I …
After years of struggling with another company’s poor customer service and even poorer internet service it was such a pleasant surprise at how much the Safelink technician and sales office worked with us to find a solution to our internet woes. Thank you Tyler and the rest for a very successful install.
This review is for Jasmine who helped us with our problem after a previous agent was rather uninterested and oblivious. Jasmine took the time to work with us. She is technically knowledgable, established the problem as one at the company …
Started service on Saturday 01/08 I was told we would have excellent connection because we live a block or so away from their tower, I signed up for the year because of this. It worked for a NIGHT, called them on Sunday they said they were …
Terrible service from day one i have had consistent disconnections! Have had techs out to my place and still same issue. Long wait times on hold with support and to be told it has to be sent up to tier 2 techs and never call back. I have emailed and called and still same issues. They charge too much for bad service
A one star review is far too kind for this business. If you have any dignity or sense of self worth please, I beg you to get internet from someone else; anybody else. …
I will be cancelling my service with Safelink after my one year contract is up. The price I pay for a small package is too much for the service I am not getting. Most of the time, the internet will not be available for my family to connect …
A few Months ago, in the winter time, I wrote a review about Safelink Internet. They then came and did some work on their system and on some of the other ‘hop’ towers in the network, I assume, and the service was pretty good, until 01/ …
I wanted to leave a review on one of Safelink’s employees. After dealing with on and off internet for a week and a tech coming out last week and then it was still not working Eric came today and was sooo pleasant and respectful! He called …
Safelink did what any professional would do. they called to set appointment, called back and asked if they could change the time. I called back to change the time again. They call 30 minutes before their arrival time. And of course they …
We have had nothing but extremely slow speeds and frequent disconnects. Every time I call, I get transferred to a different technical department and am still waiting for someone to call me back, since none of the previous two technical …
Never got the speed that they said we would get. To many down times and slow.
I pay $100 a month including the equipment fee when I had to buy my own router to help my speeds which didn’t do much. We use it for Netflix and online schooling on one TV and one laptop yet the speeds are slow and I’m always getting off. …
Walt came out and got us all set up. He was professional and knoledgeable. So far we are very happy with our internet. speeds are great. No more buffering.
I think we have a vocal minority here. I’ve been using them for over 3 years. Service does occasionally go down. In 2 years I’ve had to contact them twice for extended outages. The first turned out to be my equipment. The second was a bad …
The gentleman that came 2 my place was very knowledgeable on his job & he done an amazing job!!! Sure do wish there were more people like him around!!! He was just very nice & didn’t treat me as if l didn’t know what in the world was going on. Thank you, thank you thank you!!!
We’ve been customers for 3 days with no disconnects! More than I can say for previous carrier – _______ One.
Joseph did install, very professional and knowledgeable.
Very pleased so far –
The installer John and all the anthem broadband team are awesome! I love the internet coverage they were able to achieve at our location.
There was a time when I would have given Safelink NEGATIVE stars if possible, due to extremely slow speeds and a constantly dropping connection. Over the past three years, however, they’ve improved so much! It seems like the speed is still improving — and we very rarely lose our connection. I’d recommend them for sure, now!
From KylaJ in customer service to Dylan our installer, I couldn’t be happier with Anthem Broadband internet. Fast installation and getting treated even better!
Horrible. Guy shows up to instal and is so unprofessional…he isn’t even wearing anything that identifies him has a safelink employee. Took him over 10 hours to install and than the internet didn’t work more often than it did. I had to …
I started out over 3 years ago with them on a 15Mbps plan and found that I was getting less and less performance over time causing me to reduce to a 10Mbps and now a 6Mbps plan. Today it hit an all time low. I placed this review and got a …
Honestly overall have had a great experience with about 98% of the reps and tech’s that have delt with me. And it’s the main reason I stay as a customer. Super pleased with the company and would recommend to anyone this company as reliable and dependable. Much appreciated for all you’ve done!!
Safelink did an amazing job! Cody, our technician, got stuck Friday late on a job. He came first thing Saturday morning, and was efficient with his time and gave us plenty of information what he was doing. He had great customer service, and was very knowledgeable about the company.
Don’t go with this place if you value actual service. Their phone says that they have 24/7 tech support and I’ve been on hold waiting for someone to pick up for over an hour. They said they raised my in-laws speed but their speed is exactly …
We had a great experience. The guy was very helpful and friendly. We were very pleased.
I’ve had this service for quite some time now. I have had very few issues and waited a minimal amount of time for a service tech to come out to resolve it. Tech support has always been friendly and helpful and quick to solve any issue and …
So very happy to finally have an internet service that WORKS!!! The tech was very friendly and did an absolutely wonderful job, considering what should have been an easy install, ended up taking the rest of his day. So far I have had no …
I am a returning customer of SafeLink. Today was install day and the tech was on time, very professional, and worked through a few issues to get me service (we live out in the country). Since the install, I have received calls making sure that everything is working properly and that I am satisfied. I appreciate the customer service!
LOCAL company! Tech support is responsive and accurate and very helpful — Tech support is NOT outsourced to some obscure country overseas. Tech support does not generally use a script; the folks actually listen to your concerns and solve …
Before Whom ever bought over this company or whatever the reason may be. But before I never had any issues getting ahold of SafeLink. I would call and get a human as soon as it rang. Now I’m on hold for over an hour and then sends me to …
I should have written this comment some time ago. We have had exceptional service from the date of install until current. We owe thanks to Dan Rallens for accepting the challenge we had of locating the radio to provide us with …
Installation Tech was very polite and professional. After dealing with other internet providers, it is so refreshing to call Safelink and get a live (and local) person right away. It’s so good to know if I ever have problems, they really are just a few miles away!
Safelink was one of the only internet companies to provide service at my address and they’ve been great! The customer service is really helpful with a local phone number and no waiting on hold forever. We’ve had service for a couple weeks now and it’s been fast and reliable!
Working with Teo on internet service contract and scheduling went very smoothly and was actually enjoyable- nice guy and very professional. The installer came early (which was nice), worked with me on all aspects of the install. Did the …
Great customer service and the install was flawless. He even vacuumed up after himself. So far no internet lagging or issues.
Safelink provides wonderful internet and customer service. I’ve only had to call them a few times for tech support. They treated me with respect and have never made me feel stupid (one of those backwards cords was my fault and I’ll admit it.) They were kind and quick to help.
Their speeds have been fairly good to me. At first there were a lot of issues and my signal kept going out almost every week. Over time it got better and now it happens once a month. The thing that has been bugging me is that this company …
Safelink is a horrible internet provider. They charge way too much for unreliable and slow internet. We had them for 2 years and they never have fixed the problems we’ve had. Constant disconnections that last 15-30mins at a time. And we’ve …
During install the tech was not only very polite but also very knowledgeable. We was able to receive our hookup a day earlier due to a cancellation. The Tech was missing a part to install so he called his manager who brought it out to him to finish the install. No fuss no issues and great info. Thanks
The technician was prompt and very helpful. He took his time and provided a good experience and setup. The speed isn’t what I thought it would be, but works well for what I need to accomplish thus far.
We are limited to internet options in my area and currently had internet from another company but the price went up and my service seemed to have gone down, so I switched to Anthem. So far it is working great!
It’s been two days of slow to zero internet and two days of trying to reach Anthem. They need to quit advertising 24/7 tech support because there is none. I’ve called dozens of times and can’t talk to a human, just an automated reply that says there are no outages. Really????Finally pushed me to find another provider.
Installer was very courteous and professional. He answered every question I had for him while he was installing without being annoyed. He gave me his Card when he was finished and told me to call if I had any question, which I thought was …
We will be switching internet providers after Christmas, we have to shut our router off daily in order to get what we are paying for. After numerous calls to technical support, they convinced me that I needed purchase a bigger package. I did and guess what the problem still isn’t fixed.
Safelink internet has wonderful service and remarkable technicians! I really appreciate the technician Josh who did my install and did everything he could to make sure the installation was completed in a timely, clean, and professional …
We don’t live in the city and have tried everything to get internet. Then we heard of Anthem. The service technician was a nice guy. He didn’t mind me following him a round asking stupid questions. The great thing is the internet works GREAT 👍! …
Had Safelink years ago, slow… very slow internet. Switched to Century Link because we needed a home phone for an elderly relative that moved in and switched to their internet also (which was better but not by much). When we no longer …
Technical support , depending who you get on the phone will do everything they can to help, if they can’t they will set up a technician to come fix it, I need to say , technical support was very nice and professional, my issue is having to …
Super happy to have found Anthem Broadband. Even though we are in Meridian, we are still considered rural, which means you can’t get more than 12 Mbps for internet…. Anthem Broadband hooked us up with 25 Mbps and the family is super happy! …
Besides being very pleased with my actual wifi.. the customer service has been wonderful and the tech that came was excellent.
Certainly not the fastest internet when compared to things like cable and fiber, but when those aren’t an option, Safelink works amazingly well and holds a solid signal. Installers are professional and most everyone we have talked to appears to be happy with the company. Always nice to know when a company takes care of their own.
5 stars for the technician, Ramon – he did a fantastic job setting up our internet and it’s running great. I just wish there were higher speed options because I do voice and video chat almost every day for work (from home). …
*** update**This morning the director of installations stopped by our home to access the situation. A very nice and knowledgeable young man. He said he would make repairs while up on the roof if he had the equipment. He did, he added a …
I was having troubles with getting tech support with my last internet service and I called them to see their rates and since I was referred I got my first month free. Setting up my internet service over the phone was so easy and stress …
The service can be a bit slow when more than 1 persons on it but the guy who came to set it up was really nice and respectful! This company has GREAT DEALS AND PRICES!!! ive had them for 1 month and so far no major issues!
Very unprofessional and never tried to help us. They kept telling us to unplug our router and plug it back in each time we called. 👎🏼😮💨 …
The only fast speed internet available to my location. The service call was very professional and I am pleased with the customer service received. Everyone I interacted with was very kind and helpful. So far the service has been very good. No more buffering while trying to watch NetFlix.
Our installer Tim was amazing! He went above and beyond and worked all day until it was right. Our signal is much stronger and reliable (especially in the evenings) than our last provider.
The customer service team was super nice. The technician was super informative and professional. The price is super affordable, and have no problems with streaming my shows. Sign up or switch, and tell the I referred you! Plus se habla Español.
This company has no care or compassion. They just park every day in front of an elderly ladies house when they know she has dementia and it bothers her so much she is literally sick because of it. Find a different place to park! Have some compassion and respect.
Let me start by saying Alora K. Was amazing!! She made sure to answer all of my questions and concerns all the way up until the install date. The tech that came out was amazing and super helpful and made sure that we were happy!!! I am so …
Just had service installed our tech was helpful, professional and knowledgeable. He completed the install quickly and made sure we were satisfied, He cleaned up after completing his work and made sure my phone connected with the internet before he left. So far it has worked great and we have had no problems.
The customer service and that of the technician who did our installation was top notch. We have excellent service and are very happy we made the switch to Anthem Broadband!!
I was very impressed with the internet installation technician Josh. He was very professional and knowledgeable. Each interaction that I have had with Anthem Broadband has been positive. I totally recommend Anthem BB.
Prompt service with a quality installer who improved the current cord management from outside the home and garage. Our installer went above and beyond during our install to answer all my questions and offer tips. We’ve had great fast …
I don’t actually have service with this company. We tried, it didn’t workout. My review is solely based on their inability to find proper parking for their vehicles. Why do they need to park their trailers in front of my mother’s house? …
Our install tech Jordan was amazing! Very professional while being very friendly and helpful
Josh was able to get to my job earlier than scheduled; always a nice surprise. He evaluated the setup, checked with me on modem location than settled down and got the job done. Knowledgeable, skilled and very pleasant to deal with. Thanks Josh!
The existing wiring in my home is old and not at the levels needed for high speed internet. I switched to anthem broadband to get faster speeds compared with century link. Paying a little more for unlimited now… speeds are about the same. …
Anthem is the only one offering high speed internet at my new address. Tim was polite and professional. He showed up on time and did a good job and did it quickly. The installation looks nice. We don’t quite get the speeds we were promised but it’s fast enough for our needs.
The worst internet company ever. Promises fast internet but makes excuses of why you can’t get it. Never hear the same thing from the techs it’s always a different story. Then when you cancel its like pulling teeth to get a tech to come …
So far so good. Best net service I have used yet. Very fast up to 10g speed. Best of all you can talk to a real person if you need to. Fast install.
Our technician was personable, he came on time, he new what he was doing, didn’t ask for any help, (wouldn’t take any help). He came and installed , very neatly done. Answered all our questions and was off to his next job.
All I can say is don’t get tricked into their 3 year security system contract. It’s the the worst security system in the world, we constantly have issues with it and every time we have called they are less then helpful. Oh, and if you want …
Installer arrived this morning and he was great. He pulled cable, setup the box, explained how to make wifi connections, etc. He put me on the phone with Teresa to set up the account for 1GB service and my card was charged $119. I went …
Chris was very friendly. He went above and beyond to help get our internet installed . Chris kept us informed about what he was doing as we had trouble getting the speed that we needed. Amazing job. I spoke with two people over the phone and were very helpful and friendly. Exceptional job. Highly Recommend.
Internet goes out at least once a day. Now it’s been down for 24 hours and they won’t send anyone to work on it for 4 more days. Wife works from home so this is a major problem. Maybe get more techs or an emergency service with how many reviews I see of peoples internet going down
Eli is the greatest tech he got us internet when we were told we couldn’t get internet!! Definitely recommend!!!
The tech was so incredibly courteous, professional and helpful. Answered all our questions, and made the set up process so very easy. We both work from home and stream TV via Amazon Prime, Netflix, etc. and have not had one issue, in the 2 weeks since our service began.
I have had nothing but great service with Anthem from installing to costumer care after. Very happy customer here. Excellent work.
Right when this got installed they answered in minutes now you sit on hold for over an hour put in your zip code and the automation hangs up.
It was fast and the installer had everything on him to install my inordinary situation. Administration worked with me on when to charge my autopay at a later date, leaving me no up front costs to install. I am very happy with the install and billing. I will see what my basic package does now for signal strength before I request more.
Anthem broadband security is the worst 3rd party for ADT. Doorbell camera didn’t work for 1 1/2 yrs. They wanted to charge me $85 to fix it. Then my security system is broken and they want to pass the buck to ADT. ADT passing the buck to Anthem security. In meantime in a contract with no security.
Anthem Broadband employees have been extremely helpful and the service has worked well for us. We appreciate that they are accommodating since we are out of the area a lot.
As Anthem Broadband has been throughout our neighborhoods for a year now, they have proven to be extremely unprofessional. With speeding around in their own private vehicles, pulling in and out of driveways with music blaring loud enough to …
Service in Spring Creek Nevada is terrible. I have literally had no or next to no internet connection at least 10 times this January. Disruptions are typically anywhere from 2 to 8 hours.
Our service has always been a bit questionable however whenever we had an issue we were sent a tech quickly so we stayed.
On Friday July 22 at around 6:45pm I received a phone call from Anthem saying …
The technician (David) was very informative, patient and helpful as we decided on a plan. The set up was fast and easy and we are VERY pleased with the service. I recommend Anthem to everyone now!
Shocked my internet worked long enough to leave this review. I’ve been with them for three weeks, and out of the country for half of it. I’ve had to call every day for no or slow internet. They see the equipment isn’t working, but I when …
Finally! Actual broadband service in Murphy ID! Took me a while to find them but they really delivered. Their entry level plan has 10X the speed of the DSL service that’s available for $4 more and way less $ that the satellite options …
Absolute waste of my time. Trying to get a quote on the monthly price proved to be way more difficult than it needed to be. Its just internet. so after ten or so email exchanges I decided to sign up. Then about 2 days later they canceled …
Getting my setup start has been great thanks to Janeal. She has been absolutely amazing in customer service care. She has gone above and beyond to ensure that I received the updates to my incoming installation and setup. Which is still …
We had been having problems on and off for the last 6 months with our internet services. Everytime we called the techs were very helpful but the issue only resolved for a short time and we were back at the issue. We were very impressed with …
Being in retail sales, customer satisfaction makes or breaks companies. Anthem has a top notch staff from customer service people calling back to check on you to the fantastic technician who came and assessed my difficult surroundings with …
My service has been out for three days. Each time I have called, and waited for up to 16 mins, they tell me someone has been dispatched to fix the issue. Still no internet. Very disappointed with Anthem.
Have had a lot of issues that have required Tecs to come out and work on. Recently had another issue as was told by support that it would be August 16th before anyone could come look at it. So no internet for over a week and a half. Tried …
Installers were very friendly, and prompt. Didn’t have a tall enough ladder to install on Day 1, so we rescheduled, but techs were kind and professional. Service is spotty, bandwidth won’t allow even 1 devi e to run sometimes… not sure if that’s even anthem’s issue, but sucks 😕 …
Installation was flawless. So far, so good. We haven’t had any issues and we had many devices going over the New Year weekend.
What a difficult and unorganized company to deal with. The easiest part of this process was canceling my account, and they hung up on me after I requested the cancellation. E mail confirmed that they did indeed cancel my account. Good riddance.
Second time writing a review for these guys can’t seem to find my original review not sure if they deleted my first one because they know I was telling the truth about how terrible their service is. Better off getting anything else because …
Very happy with Anthem installation! I am happy with everyone I have talked with! They have been so helpful throughout my wait in getting internet! Thank you so much!
Great customer service, friendly install team, and fast service in a rural area that didn’t have many options. Overall very happy with the decision to have Anthem Broadband as our Wi-Fi provider!
I have been with Anthem for years. Their service at our business in Burley is outstanding. We rarely have any issues and when we do their customer support is top notch. I always highly recommend them.
I have 8 sites with Anthem. On our newest site, things did not go as expected. Normal in the IT world. Anthem’s response was a “wow” from me. …
I have never felt more disrespected by a company as I do right now. I needed to disconnect Anthem, as I was moving. A disconnect appt was scheduled. On the day of the appt, I called to get a more accurate time on when the technician would …
We had a few hiccups coming in you our relationship with Anthem. However, they were so dedicated to effective and positive service it almost now feels seamless. Great people, great service, great experience. 10/10 highly recommend.
I have enjoyed Anthem Broadband for a little over a month. I have no complaints or criticism. Only praise from the immediate installation and professionalism of their employees. I have not noticed any break in service and would recommend them to anyone looking for new internet service.
Anthem Broadband returned my inquiry regarding service within 1 hour…on a Saturday. The installer was out and on time and took less than 1 hour. Signal was good, but not what I needed for work. I was able to change my account to a higher …