Antietam Broadband was founded in 1966 and was purchased by Schurz Communications, Inc. in 1968. It is a full-service telecommunications company offering a comprehensive range of digital television, high-speed Internet, and digital phone services for residents and businesses in Washington County, MD. The company is focused on enhancing the lives of its customers by providing the latest telecommunication services and maintaining the highest standards of excellence in customer care and world-class technical service.
| Sunday Closed Monday 8AM–7PM Tuesday 8AM–7PM Wednesday 8AM–7PM Thursday 8AM–7PM Friday 8AM–7PM Saturday 8AM–5PM |
1000 Willow Cir, Hagerstown, MD 21740
The service has been unavailable for the better part of 2 weeks. I work from home and I’m in school, I need the internet. How can a company charge so much, provide horrible service and get away with it? How can we band together and get more options up here?
Worst and most expensive internet service ive ever experienced. Constant connectivity issues and they dont let you know when maintenance is going to knock out internet service again a constant issue. In addition they have a monopoly in the area.
Constant problems. Price for service is exaggerated. Forced to have it by rental management! I would drop them in a heartbeat if landlord allowed me to do so. They have monopoly of the area and know it, that’s why the exuberant prices!
This kind of company is what you get when there is a monopoly.
Comcast is better in every regard, and as a customer of both company in the last ten years I can attest to that… …
I sure do hate to pile it on. I see a lot of negative reviews on here. Both the product and price are fine with me. But the customer service? Curt; bordering on rude. I mean, please judge each person you meet on their own merit because, obviously, I haven’t spoken with every rep in there. But the few I have… yeesh.
The worst internet service provider I have ever seen/heard of. This is an ISP that caps the amount of data you can use per month. No matter how expensive your plan is, there is always a limit. They literally told us that we need to make …
No internet, again this morning. When you call their list phone number it just is static. They cant even get their own phones to work. This should be a crime to only have one option for internet service in a town. A internet connection is no longer a luxury item. It is a necessity.
Terrible company with no ethics that literally goes out of their way to create problems with accounts and connections. The only actual service they provide is charging people fees.
The worst company for phone, internet, and cable. If you want to pay for service that you don’t get then go through them.
Due to COVID-19 virus, the customer service rating is terrible. Due to residential (cable) television service, they don’t customize TV channels for customer’s satisfaction of their choice.
This provider historically had not been the best since I have moved to the area. However, the recent gigabyte internet plan they now offer is a game changer for the provider and customers. So far the experience and price point has been great and I hope this means less service drops.
The pricing is outrageous and there is a monthly data cap to discourage you from dropping their tv packages and going net only to use better priced streaming services like YouTube TV. Never thought I’d say this, but I miss Comcast/xfinity.
Like many have said, they have a monopoly in Washington County. I’m in the process of moving and already decided to get DirecTV for my TV programming because Antietam charges you an arm and a leg for horrible services. I tried to have …
Worst service in the nation. Overpriced, intolerable, and consistently bad internet service. AND To the guy who said these are “Ghost writers from comcast”, Please…. Why in the world would any other Service Provider care about hagerstown …
Worst company ever. $90 for 50mbps. You’re kidding me. And most likely it will not work several times a month. BTW, poor customer service as well. Wish I could do zero stars.
Pretty expensive for such trash connection and disappointing that there are no alternatives in our area. I’ve been working from home for the last 3 years, my internet connection is essential yet I lose connection multiple times a week. It’s …
Definitely a one star company to deal with though I have very few complaints with actual service – which is the exact opposite with Direct TV. My physician has longer hours. Their reps, again, while very nice, don’t have a clue about so many things.
Antietam cable is the worst as well as schurz communications which owns them in indiana, they also own the herald mail. All they know how to do is hike rates and raise fees for those who think comcast is horrible antietam is 100 times worse …
One star because I can’t rate it a zero. It is the worst and most expensive broadband I have ever used. Well, that’s not fair as it’s almost on par with the service I had in HCMC, Vietnam! Yes it’s that bad! Outages repeatedly, expensive and rude people on the desk at the office!
They are extremely overpriced!!! Plus they are trying to bill me for a new month even though I disconnected my service. I am going to be using the mobile hotspot that comes with my cellphone subscription.
A terrible monopoly in Hagerstown! We recently moved back to the area and were dreading dealing with Antietam again. Not only did they claim not to have any bundle or package deals (they did 3 years ago when we lived here), but the …
Goes out wayyyyy too much.. not reliable too high in price for what im getting definitely should not have to pay a bill for at least a month from all the issues the internet service has been having
Would give it 0 stars if I could. The internet service is awful and the customer service is a close second. We pay a ridiculous price for these “high speeds” yet I don’t think it ever actually operates at these speeds. So disappointing that they have a monopoly on the area and that there aren’t any other options for customers.
You can change your name but you still have the worst internet possible. Along with horrible customer service. Hagerstown will throw a party when you go out of business or Verizon comes into town. You have ripped off customers for several several years now!! You are the worst of the worst!!!
Get home internet service on August 04, 2021 and just after one hour been listening music on Tunein the system drop or lost signal, I call to technical support which could not do something about my service, just say that could send an …
Worst internet experience ever. Yeah the internet is fine but overpriced and lack of ability to return equipment free of charge!! I wish I had another internet provider-Danielle Y of Hagerstown, MD
Worst company ever, everyone is rude and careless, is unbelievable that nobody in that company cares about the service they provide. The worst part is that we are forced to work with them due to the Hagerstown mandated monopoly on Internet/Cable TV service.
I wanted to upgrade my internet service all I had to do is turn in my old motem for a new one. Everything done there at the window no problem. Much better deal.
I was really surprised when I moved here and found out about the Antietam monopoly in Hagerstown. This is really effed up. I don’t even know about the quality of service yet, but my rating comes from my disgust with NO CHOICE in …
I am only staying in Hagerstown one night on a road trip, and yet the internet service from this provider is shockingly bad. They have no business calling themselves ‘high speed’ when every speed test I run shows 1mb/s download speeds, in the bottom 14% of the national average, and bottom 20% worldwide.
Constant outages and slow connection randomly throughout the day on most days. When it does “work” we get between 1-10Mbps while paying for 50. Its honestly ridiculous, especially when you have to work from home. But they have a monopoly on the area so go figure.
Horrible and the only gig in town. 3 in the morning and you can’t even stream. What a joke! And they had the nerve to charge extra for internet speed if you went over allotted data. I still think it’s fraud
No Stars! (I had to give them one for Google to accept my comment.) Absolutely the worse internet and cable service I’ve ever experienced and I’ve lived all over the country. Their help desk is no help either — They promptly respond to …
I would not recommend Antietam at all. Half the time my wife and I don’t use our wifi on our cell phones and we use our data instead just to be able to use the internet. Antietam knows that they have a monopoly so they’re not motivated at …
The worse cable company ( only) one in town. Never go to pay your bill unless you have the invoice with you. Otherwise they will make you pay more. The service from this company is horrible. It’s not working half of the time, but yet they …
the wifi is semi great but it often turns off alot it turned off 4 times last night we live in the moutains but yesterday there was no rain at all just a little snow i am so dissapointed and i got scammed and you have to call THEM when YOUR wifi goes off during an emergancy?!?!? thats outragoues.
Completely over priced. They’ll offer you “premium internet”, but you’re honestly probably better off with dial up internet. Apparently these guys are still in the stone age, and their customer service is less than professional in every aspect. They don’t even know the specs of their own products!
The worse service ever! Please Verizon someone anyone come help this fraudulent company out! When companies compete better service is provided! Antietam is failing their customers big time! Internet service is horrible even before the pandemic!!!!
Antietam Broadband is the worse internet provider. Their service continuously goes in and out. It got to the point where I shut off the internet and use my cell as a hotspot. I would never use their internet again. Not worth the price!
An unregulated monopoly gives them no incentive to provide fair prices, good customer service, or a quality connection. Horrible experince, unfortunatley theres is nothing you can do about it without a competitor to switch too. ALSO they still have data caps ….IN 2018. As others have said corruption at its finest 🙂
Constant outages. The only reason that they’re still in business is because there’s no other option available. …
Horrible service!
I thought monopolies were a thing of the past, but unfortunately that is not the …
Antietam is a complete monopoly. Unfortunately there is no other alternative for internet in Washington county. Not if you need a large amount of data each month. Antietam is your only choice. Even if I get my TV and phone elsewhere like …
It was decent service but the recent outages since late April are now at a point of being absurd. …
Best Broadband I’ve ever had. Beats the wheels off Comcast in price, reliability, customer service, and performance! Never has quit on me in years of service.
Terrible company, terrible service. I complained about them on social media, and they had one of their customer service people call me at work and harass me over the comment. It was under the guise of “seeing if I had a concern they could …
Antietam Cable is the WORST cable/internet provider I have ever had in the last 12 years. I have done service with Comcast, Verizon and many others, but none have been as crappy as Antietam. The service barely works 50% of the time and …
This is the worst, worst cable service!!! This is why the law needs to change. Antietam has a monopoly on the cable lines. They outlawed monopolies years ago, but not when it come to cable. Those damn bastards in congress, with their …
This cable company has to be a monopoly with exclusive franchise rights for Washington County Maryland… it is by far the worst cable company I’ve every experienced in service, price, customer service and technology. I once thought …
This is my first review i’ve ever done. I don’t usually complain, but I have to make an exception for this company. …
Constant service outages and when you call about it, they have an automated message that refers you to their web page, when you don’t have the internet. If you can get another internet service I highly recommend you do so.
You have to pay for several tiers higher to get internet speeds that come with the basic package for most internet providers…then they hit you with a DATA CAP. The 24-hour tech support is actually very good but it’s the only good thing I can say. The overall service is overpriced and underdelivers.
Worst internet service. Absolutely not worth dealing with the staff. Very disrespectful.
I have had the fiber service for over a year now. No issues what so ever and speeds are always incredible. Thanks Antietam Cable!
TV periodically pictulates, some times all day, lose internet service at least twice a week. Recently we we’re without phone service for several days. Technician said that all the phone Jack’s but one we’re dead and he didn’t know how to …
These guys are the absolute worst. They charge ridiculous prices for what’s considered average internet speeds. Their tech support is just as equally useless. Every time I check my download speed while I’m supposed to be getting 20mb down …
Very dismissive of problems, they barely know what they’re doing and were just trying to push as many people through their lines as possible. They clearly know about their bad reputation and are doing nothing to address it. This is exactly …
If I could give zero stars I would. This is the worst cable and Internet provider and to make matters worse they have a monopoly in the area. If you want “high speed” Internet they are the only choice but I use the term high speed very …
I hate complaining, and try to make the best of the situation. I try to rate and review as best as possible, and objectively as possible. But finally called quits with Antietam cable, 2x…and we are relatively new to the area. …
To put it as simply as possible: I’m switching from Antietam Cable to Comcast because the prices and services are better. Yes, Comcast. This company took 2 weeks to even start up our service, citing a different excuse each time they …
Adequate at best. Not good service. There are a lot of slow periods and some outtages. Not enough competition to switch companies otherwise I would seriously consider doing so. It’s sad when my cellphone LTE service is better.
Wifi drops randomly across the entire house, happens every night after about 10:00 as if they’re trying to test something while many users aren’t active, customer service is absolutely worthless and the entire company has had ongoing internet issues for years, will be canceling service. Horrible.
One of the perks of leaving Maryland is cancelling my internet with Antietam Cable. Extremely overpriced, poor customer service, slower than slow speeds, and usage caps made me despise them. My dislike of them went to an all time high as I …
I honestly feel all the negative reviews must be from people who are writing as ghost writers for Comcast. Having moved to Hagerstown ten years ago from an area serviced by Comcast, it was a breath of fresh air to have a cable company that …
This Internet service is Awful! I wish I could rate it negative stars. Overpriced, and it consistently goes out. Working from home is extremely difficult. I would highly recommend seeing what other services are available. Antietam is Trash!!!
The best example of how terrible local monopolies can be.
Do you want broadband Internet service? Well, there is Antietam Cable, Antietam …
Antietam Cable is the only provider of internet and TV in Washington County, MD, and that’s a shame (DIRECTV is a joke, but technically available here). While their internet is relatively reliable (based on my experiences) it’s not without …
Nothing I can say can exactly explain the greed of this company that they try to paint a smile over by saying in the about us that “The company is focused on enhancing the lives of its customers by providing the latest telecommunication …
We use these guys at work and home as do most of my local family and friends and everyone is totally sick of life with Antietam. Service has always been rather poor but the last month has been agony as their service drops repeatedly. We …
I’m rating only the customer service. When I went to open a new account the front desk female was very nice to me, too nice I would say (no complaint there). When my wife went to exchange equipment the female at the front desk was not …
Antietam always gets the short end of the stick in Boonsboro because, IMHO, the customers dont understand what they sign up for. we moved here over a year ago and the internet is SCREAMING fast. so fast that my daughter can be gaming in …
Wish there was a negative star rating. Absolutely the WORST internet provider I’ve ever seen. Prices are terrible and the speeds they offer are even worse. Not to mention if you have in issue with your internet, good luck getting it fixed. …
If I could give no stars I would. The internet works when it wants and we’ve experienced long periods out outages. The recommendations from a manager was she personally experienced the same problem & the way to resolve the issue was to purchase a device that will boost your signal…. do not rent their router/modem.
Like their competitors one lies bigger than the other. Just had a technician tell me that there was nothing wrong with his Internet service and when I had my Dell Representative examine my computer found that the power usage dropped three …
Awful company, if you like to stream stay away, like their namesake this company will soon be history. They live in an old mindset and penalize people for wanting to stream. Cannot watch college football consistently because of their …
I pay for fast internet as I work from home. Internet goes in and out and sometimes it just stops working all together for half the day. I do not mind paying for a service but I’m not happy that I don’t get reliable internet or the …
When we moved to Hagerstown, I was freaked out by Antietam’s reviews. Internet is important because my husband and I work from home. I started with the 100mb speed, which was great, and they keep upgrading it. First to 150 now to 200 – …
Long term customer. Had a problem with their service. Called and had to wait on hold for 10 minutes. Explained problem, was then told it wasn’t their problem by a customer service representative. When I objected, she immediately hung up on …
Horrible company with terrible buisness practices. outdated equipment, data caps and holding a monopoly position. They could not compete in a truly free market. So they pay “fees” for right of way service in Washington county. They …
Not the worst internet I’ve ever had (century link took the cake on that), but definitely not the best. I was surprised to receive a credit on my bill when they got hacked and lines were down off and on for two weeks.
All the 1 star ratings are right on. I have been waiting for almost 9 years for another cable provider to come to Washington County but like everything else in this area, it the “Good old boy” system and nothing from the outside world is …
I have suffered through many years with this company. In the late 80’s & early 90’s, it was the poor reliability of their internet service. It was so bad in fact, that I switched to Verizon DSL for many years. As FIOS never came to …
We are stuck with this terrible company at my work. Their internet service is the most unreliable crap available on the market. They hold a monopoly over the area allowing them to force their horrible service on people. If Comcast would …
Antietam Cable is an absolute joke! Washington County needs to do something about this. They are a monopolized company therefore they can treat their customers anyway and charge them outrageous amounts because the people of Washington …
The worst possible internet and cable provider . New Internet data caps!!! Just today I received an email stating I was reaching my internet threshold. I was super confused since we have had their internet for several years and always used …
I wish you could give zero stars.
It wasn’t so bad until they introduced the data caps program which we weren’t …
Over priced and terrible service. Don’t even bother trying to call, unless you wish to be treated like a pile of dog waste. Good riddance. I can’t wait until someone puts them out of business.
Horrible company and horrible service. After cancelling service and returning equipment they claim I owe them $230 for the cable box that I returned. They say the numbers on the box I returned doesn’t match my account, even though it’s the …
Extremely hard to do business with I was told to pay a debt over 10 years old $369 before I can start service. I can not remember what the debt was for and they could not tell me. With no other company to turn to I have no choice execpt to …
I wish I could urge Hagerstown residents to go elsewhere with their broadband choices, but unfortunately this is the ONLY option for many of us. They are a monopoly in every definition of the word. Their service cuts out constantly, their …
They over price broadband because they are the only cable choice in Washington County. If you look at neighboring counties with Comcast and Verizon Fios you will see great packages and higher speeds for less. Obviously management at Antietam only care about the bottom line and not delivering a fair price to its customers.
The cable and internet goes out weekly, this is the worst cable system ever and they have a monopoly on Washington County. No other cable company wants to come to Washington County. When are we going to come into the 21st century in this …
No amount of customer service can make up for these ridiculous prices. $45 for 10 down/1 up is absolutely insane. This isn’t the middle of nowhere. I could get 60mbps in Wyoming for $40/mo. 10 mbps doesn’t even come close to meeting the …
Somehow this cable service is making me wish I was back with Comcast and as anyone knows Comcast service is truly awful. …
I have been a customer with Antietam for many years as there is no other cable internet option in my area. …
The service was awesome and very professional, from the office person that took my order and the two Service Tech’s that came to my home to install my cable and internet. Courtesy and professional employees are a great first impression of this business. The tv and internet package we purchased is perfect for the family.
Internet was fine until recently. Now I consider myself lucky to get 30 minutes of connectivity. Average downtime seems to run between 5 and 25 minutes with active maintenance. No passive reset has been seen.
I didn’t want to give them 1 star. I pay $112 a month for WiFi. The last 1.5 weeks I have reset my router multiple times in the evening when I am home. Sometimes it works, sometimes it doesn’t. I also work in their WiFi area. Needless to …
I moved to washington county months ago and expected comcast to be available but found out that it was a mixup with their site and their service wasnt available to me so i had to sign up with antietam. They charge me $200 a month for my …
If I could then I would have given a negative rating. I was in the military and I have been in many places , even in Afghanistan I had better internet service than antietam broadband. I am really thinking of crowdfunding a startup internet …
It’s sad to say even Afghanistan has better internet service than Antietam. Before I deployed I had Xfinity in silver spring for 5 years never had an issue. Lived here 2 months and I regret it because of lack of dependable internet service. …
I would give them –5 stars if I could!! They have shown that they just don’t care because they JUST DON’T CARE!!! There’s nowhere else to go. They either say that its your devices or sorry, we just can’t do anything about it! The only …
Bad attitude from staff. Poor upload speeds. Some how more expensive then Comcast (even though they somehow think they can deny this) I was paying half the price for twice the speed in Frederick. Data caps which are a proven scam. The City …
This is by far the worst internet service I have ever had. I’ve lived in several places throughout my adult life and have had to change internet services each time. My most frustrating experience, without a doubt, has been with Antietam …
Correction: 0 stars! Worst ISP i have ever over paid for. Customer service is non existent. Constant outages! Do not give these people your hard earned money. The monopoly they have over Hagerstown should come to an end soon when a more …
i see everyone complaining how the service is bad and unreliable. which is 100 percent true. so let us do something about it as a community. since hagerstown is a city. it can only have contract with one cable company to plant their wire …
I’ve had awful internet speeds for over 10 days now, pushing two weeks. When the internet isnt off completely, it has zero consistency, it’s up, it’s down, it’s all over the place. It makes playing video games online impossible and make streaming video very difficult even on the lower quality settings.
I have just recently added Antietam cable and internet services due to the apartment complex I’m in not allowing any other options (other companies, satellite). It has already been a terrible experience with customer service and setting up …
Let me sum it up this way, if they were any other broadband providers in Washington county I would run from Antietam as if they were on fire! If you live in Washington county you don’t have a choice. You are stuck with high rates, poor …
Their internet has to be one of the worst. I find it no better than the internet speeds that you find in hotel. I pay for their 50 meg premium service and the best I can get is 19 sometime 20 on a good day. They are constantly having issue …
They are the only one in the area with any decent high speeds for internet, and their service is quite unstable. Even now as I write this review on my cell phone, my house internet is down. If there were other legitimate high speed ISP in …
I almost didn’t even try this company’s service because of the horrible reviews and my need for reliable broadband. I called one of the customer service reps and he assured me Id have good and fast internet. 2 months later Im happy as a …
The actual WORST company I have ever had the misfortune to deal with. The customer service is non existent. It seems like everyone who works for this “company” if you can even call it that is siting on thumb city all day. No one has ever …
This is the truth about ATC if you like them or hate them your should read this. People who gave more than 1 star know nothing about fair pricing in cities with competition. Or have no understanding of technology or maybe have never …
I don’t even know what the point of having Wi-Fi is when I can’t even watch a video in 360p without lag. 360p! My task manager is always a rollercoaster of the Wi-Fi peaking and there are outages so often that it is now an acceptable excuse …
Worst service. Liars. Go with literally anyone else. Can’t keep internet for an hour without having to reset. Unfriendly and flat out just rude. Don’t waste your time or money.
At this point it seems anything would be better than Antietam. Overpriced and awful reliability. With a monopoly. Hagerstown Internet hopes are reliant on fiber optic options now. And that’s been a slow process.
I’ve had experience with a number of cable companies and Antietam Cable is by far the worst. The prices are too high, the equipment is antiquated, you’re better off fixing your own problems rather than to have an “expert” come out and “fix” it for you, and customer service is a joke.
Upgraded to the second fastest package with hopes of no longer hitting their idiotic data cap and getting better service. Sadly not the outcome… streaming does ok but loading simple tasks on smartphones or tablets seems to be just too …
I called in today to reduce our packages. All we have is a upper level cable package. No movie channels or anything and the lowest internet package. $171 per month. We simply cannot afford it any more. Well, Antietam will not stop billing …
Been using it for a little more than 4 years now. When i first got internet through antietam, there were no usage limits. One month i will be no where near my limit the next I will have to pay to extend it 4 times.(nothing will be different …
Antietam provided great personal service to our church!
If there was a lower star then one then I would put it. Tessa the supervisor is unwilling to make a customer happy and would rather loose a customer then to make one happy. Last year they matched the $79.99 internet special for one year. …
I have had phone, internet and TV service from many different cable companies over the decades. To me they have all been similar. 3 stars is standard (and not bad). …
You got to have TV the people in there treated me really well
Went in to get discounted service through the school board. I was hoping this would save us some $ on a limited income but found out that it would actually end up costing us way more than what we pay for currently 10Mbps w/unlimited data …
Boy, I sure hope their recent outage doesn’t negatively impact their stellar 1.9 star rating… My internet was more reliable when my mom picked up the phone every 5 minutes. No competition and no reason to even try offering decent service. …
Today is 23 days since I was notified of 1 outage was going to happen. Here we are 23 days later and the cable is still not working properly. It has affected my home and business both. I pay for Netflix and other services and cannot use any …
Changed their name to try and run from their awful reputation lmfao. Really sad seeing naive people posting that they get great service. You are literally paying more than any other county, really any other state for overpriced and slower …
Worst cable I have ever had! Internet goes out almost daily. Couldn’t get help from company. Always busy signal when called. They are a monopoly then gave us all terrible service!
Antietam has always been a dependable company I’ve used for years…yes things cost $$$ has anyone tried these outrageous satellite companies?! Customer service is great as are the techs…internet speed works great for me…maybe try a …
Cashed my bank draft on 2/12 and the money was removed from my account. Due date was 2/15. Next month I get a bill with a late fee for the 2/12 payment. Date on new bill was dated 2/15. Just your friendly neighborhood gangsters at work.
Words to describe Antietam:
Pathetic
Useless …
My whole family has been sick for awhile with the strep and things have been so hectic and chaotic with work, taking care of family, children, my 7 month old son, house chores… etc. they decided to shut off my internet because I forgot to …
We tried to get reduced internet service because of the situation going on. Apparently antietam is offering 60 days free internet but for new customers only. We have 2 school kids who are taking online classes. So In order for us to get it, …
I can only ditto most of the reviews on this site. They charge a monthly charge for their equipment as long as you have their service. Calculate the price for the equipment alone, then add up all the other charges, and multiply by 12 …
A lot of people give them bad reviews, and they may have had a bad experience, but i cant say that we have. Yes antietam is the only internet provider around here, yes its a bit pricy. But our internet only went out once in 4 years of …
I’ve always had a pleasant customer service experience! Got the Flight Gig internet and it has been VERY reliable and the install techs were great! I hear that some people farther away from the cities are having connection issues, but keep …
I complain about Antietam Cable quite often. High prices, terrible customer service, changes in service without notification, on and on. I have often stated how I feel they have a monopoly on our county and the county commissioners are …
I cant change my credit card information over the phone like I can with Comcast and literally any other internet service provider. Also I’ve signed up for Autopay 4 times and they can’t even get Autopay to work.
terrible business, even worse customer service.but they’ve been the only high speed internet provider in the area. if only they’d have some competition…..
For the past week and a half we have had nothing but endless disconnects throughout the day. This comes at an opportune time when news of fiber comes along, only to learn that not only are we having endless disconnects throughout the day …
Ugh needs major overhaul for upgrades and customer service. It is like a monopoly and you either suffer and deal with what you can get or nothing at all. Worst I have ever had to deal with in the USA. I have lived in 5 other states and yes …
Horrible, horrible company!!! The cost of services goes up multiple times per year, cable regularly has technical difficulties where the screen randomly goes black and cuts out at any given time, techs are always at least an hour late on …
Currently have Antietam and it’s overpriced. Internet is sporadic at best and slow. Attempting to convince my supervisor I have the capability to remain on telework during covid but can’t stay connected consistently and lost all …
Very expensive, low quality of customer service and awful connectivity issues. They have been to my residence several times for repairs due to my speeds being half of what I’m paying for. It’s very expensive to begin with and we always have …
2019 Edit: 20% of their coverage went down for several days recently, one of the worst internet outages I’ve personally ever heard of. Not looking too good if this keeps up. …
Absolutely the worst internet I have been exposed to. There are frequent outages and the speed is constantly fluctuating to be worthless. We have had service workers at our house at lease 6 times and each time there is a different story …
Just terrible. I am moving to another area to have better internet.However,the techs who come to your home are very nice and courteous which is one plus of many negatives.I wish we had more competitors to work with. Worst internet I have EVER experienced. Don’t know why the company exists.
I personally think Antietam is great, and I am beyond pleased with their services. Over the past 5+ years, I can only pinpoint one time that my internet has gone out, and that was a few months ago when the whole security snafu arose…and …
You think it can get no worse with this company and then it does. The internet is overpriced for outdated speeds and then it goes out non-stop. Paying 110$ for internet that stays on maybe half the month. Something needs to be done about the monopoly over this town.
This company deserves zero stars to be accurate. The customer service and the cable/internet service provided is at the rudimentary level and quite frankly unacceptable for this industry. They’re a monopoly in the area and exploit that to their advantage without any regard to the customer.
Now that we are 100% capacity, yet we still have to wait a half hour in the drive thru to make payments and lobby is still closed! Get your stuff together. Not making a phone payment cause u have to pay extra. Nice try
The only thing they do correctly is send a bill. Internet is always going down and their only solution is the reset process. I want nothing more than a competitor to offer services in this area (looking at you Verizon) so these guys are …
Updated after original: Absolutely awful! I can’t stand these guys. $90 a month for 30/5. Twice what competitors charge. Why is there no competition here in Hagerstown? This company charges an arm and a leg and doesn’t even have the …
They control the internet in this area and there is nothing I can do about it. First off, 85$/mo for 30mb internet is crazy, for an extra $5/mo you get over 100mb from Comcast, but alas, Antietam is the only provider. Outside their crazy …
Worst ISP I’ve ever handled. I pay for their premium package which advertises about 200mb/s of speed. I receive, on average, 60 and almost never higher. Customer support acknowledged the issue. Technician blamed my modem/router, suggested …
Depends on your location. My tip is, if you can get fiber, get it as it is infinitely more reliable than broadband. Phone and cable is not worth it even with the bundle; the only perk of the bundle is that you get priority when you need a service call.
Worst internet you can pay for. Before these outages started constantly, they were still the absolute worse. You pay todays price for speeds you could get 12 years ago. They are paying a third party to drive up their stars on Google …
This isn’t big city, and maybe things, including Internet aren’t as fast as you expect, but I have never been kept waiting as long for support as others are reporting, or even experienced from other providers. The providers are LOCAL, fer …
Just moved to the area and I have to say – this is the worst experience I’ve ever had with an internet provider. We pay $60 (discounted rate) for one of their fastest speeds – it will raise to $100 after one year. We will definitely be …
I don’t know that I understand the bad reviews. I’ve had Antietam High Speed Internet for 2 years and have never had an unplanned outtage, installation was a breeze, and I haven’t had to deal with Customer Service since the service never went out. I’m hoping turning in the equipment will go as smoothly.
I’m paying for 50 mbps internet service and it’s been over 3 weeks since the download speed has been above 5 mbps, we can’t even watch Netflix yet we have 3 adults trying to work from home. I’m thinking of just canceling the service altogether, I’m using my cell phone hotspot to write this review.
So, does anyone from Antietam Cable actually read these reviews? or so much as listen to their customers? The answer is apparently NOT. By far the worst company this area has to offer. Larger and more reliable services like Comcast aren’t …
Update: I guess they finally started listening to the customers… Data caps are gone and ours been fairly reliable since I had it reinstalled.
Old post: I can’t stand this company but there isn’t any other options for …
Barely works to the speed you pay for half of the time. Practically useless when it comes to customer support. Worst company I’ve ever dealt with and had the displeasure of doing business with. Expensive for un reliable and garbage service. Wish they’d go out of business.
Company deserves negative stars!! Bad enough to not have ANY other option (believe me, I’ve tried) but to also flake out on actually providing the overpriced service we are supposed to be getting is unforgivable. I haven’t had a data cap on …
Horrible Internet service. Their prices are high for internet and they can’t even maintain their internet service properly. Recently they’ve been apparently experiencing cyber attacks and they seem like they can’t even protect themselves …
I pay for 200 down and this is what I get?!?!?!?!? it only goes up to 80 on a good day. I hope you go out of business Antietam Cable, You are a gross monopolistic cancer on the town of Hagerstown. …
This company has the worst customer service I have ever experienced sine we’ve enter the COVID-19 Pandemic. Drive-thru only open for service of customers, only one Drive-thru. Come on man, extend your hours of service, extend your days of …
Since they won’t allow reviews or recomendations on their Facebook page, I’ll share this here.
The only reason this company is still in business is that it’s the ONLY non-DSL …
Worst service ever!! Ive had them for two months. Call them every other day about the connection dropping out. Pay for 200mbs and my connection is steady dropping down to 60mbs. Only have one pc on it and a $400 router. But they keep saying …
Zero stars – the most inconsistent and unreliable service. Do yourself a favor and go elsewhere.
I went early approximately 9:45am no waiting. Very cool!
We have been forced to work with Antietam Cable, due to the Hagerstown-mandated monopoly on Internet/Cable TV service. They are able to consistently provide inferior, slow, problematic internet service at a significantly higher price point than any competitor.
The only reason I am giving this company one star is because I have to. Their service, without fail, at 8 p.m. drops to speeds that are slower than that of my cellular network. I cannot disavow utilizing their service enough. However, …
Outages constantly and poor customer service. I wish there was another internet provider. …
I’ve never had a problem with them. Works great for my family.
(EDIT) Monday, May 13, 2019 …
Terrible service. Have been having connectivity problems since day one. No longer a paying customer. Cancelled service and still kept getting billed. Worst internet provider around.
i have this internet and its ok !
Never had a major issue but i noticed sometimes its slow.
The problem i have is how old their website & payment method is! …
Comcast hear our prayers 🙏 Antietam is TRASH. Not only are they way overpriced there is literally no bang for your buck. I used to be able to watch TV in the comfort of my own bedroom but not anymore, I can’t even get a wifi connection on …
Frequent outages and interruptions to this day, poor speeds, and when we first signed up in 2019, there was 2 months of extremely interrupted service (outages multiple times a day for multiple weeks) that was not credited back. Reps don’t …
Installation was quick, Clean and perfect. My family is really enjoying the internet.
If I could leave -10 stars then i would ! For the amount that I had to pay just to get set up you would think the service would at least be decent! I have had antietam since Thursday it is now Sunday and have an internet outage every hour …
Had Internet installed a couple of weeks ago. Technician was on time, was curteous and explained the equipment and how to use the app for settings. So far the service works as expected. I’m telecommuting and have had no connection issues at all. Watching TV with no problems, either.
States it opens at 8am, not true. Sit in line for half hour. It says lobby opens at 8am, door are still locked at 8:28 am. They need to update the website.
40 down, 100 advertised. $100 a month. And every time it drizzles the non satelite based internet goes out in low income neighborhoods. And if the technicians aren’t on duty or it’s close to closing time you’re screwed until tommorow. Seriously if you have any other viable option, use that instead.
I wish I could give zero stars, but sadly I cannot. I have never seen a worse internet provider anywhere. Antietam Cable experiences random outages, which has caused me to run into trouble several times while taking exams. I cannot …
Our internet went out yesterday and when we called the tech team, they said that there was an outage in our area. Fast forward to that night of with the same issue and a new tech told us that the outage was fixed early that morning (before …
I have had a great experience with Antietam Broadband.
I moved to Hagerstown 2 years ago, and was a bit concerned when I learned that my only choice for Internet was a local company with 1.7 stars on Google Reviews. …
I never thought a company would be terrible enough to make me miss comcast, but here we are. Service is terrible, frequent outages, speeds consistently MUCH lower than advertised, ridiculous data caps and fees, and hopefully you never have …
One of the most god-awful ISPs I’ve ever had the misfortune of using. Using my cell service on 1 bar is still faster and more reliable than my WiFi connection via Antietam Cable, which drops in and out sporadically every day. I’m glad I …
I can’t say the techs were quick to identify the extend of my problem (modem and pod blown out by the lightening) and initially kept offering actions that wouldn’t solve it, but when, on the phone, they understood what actually happened to …
Constantly losing service. Can’t find anything on the website stating prices unless you actually apply for service. Last time my contract was up I had to call to find out prices and they signed me up for a higher one than what I’d …
Their customer service terrible. I called with a huge bandwidth issue that been effecting my internet for several days. The tech literally said to me ” I don’t see an issue here we can send a tech but they wont find a problem and we will …
Two technicians have come over to fix the issue and haven’t even come close. Just to come over and show me an app and say I’m getting the internet their sending me. I downloaded the app they told me to get and I’m getting 10mps consistently …
Installation appointment was super fast, the app is great, and I’m actually getting the speed I’m paying for. I’ve never gotten 290 mbps when I pay for 300 mbps. This is fantastic! If it keeps up I’ll never leave this service.
We have had issues with Antietam internet for as long as we have lived here. Over priced, drops out, I’ve called because of an issue before and was told there was nothing they could do…my husband calls ( who wasn’t even listed at the …
I see everyone else’s reviews, but I had a much different experience. 🙂
The business I had with previous internet providers, I.e. CenturyLink, XFinity, do not show up on time, but with Antietam, the technician Kwashawn was very …
Used to be able to pay my bill online.
Not sure what happened but using my login info doesn’t work anymore.
Now I have to call in or pay at location, which is difficult with having a car …
More to add:
Internet is extremely slow today. Called tech support and the guy just argued with me that it looks fine on his end and I need to upgrade my plan. Asked him to …
We have Been having several outages per day up to 10 a day. I have been told it was my router (purchased a new one but it did not help), my cables, etc. My issues have never been their fault. They were gracious enough to send a tech to my …
Very disappointing, I’ve been with Antietam close to 4 years and have dealt with all the downs with the company but this is absolutely the worst service ever. I called to update my service, took part of the day off because the technician …
My service is fine but the web portal has been down. Can’t pay bill online and they want to charge for phone payment. I’m sure the drive thru will be busy.
It was okay to start but when we moved and reconnected service the data caps changed and we had overages twice. Then we had to up our service and for the price we pay it should be better. …
Technicians are rude! It took three visits to complete an install. Supervisors won’t interface with you, when there is a reoccurring issue! …
Where to start …
– pausing live TV causes box to freeze/buffer …
Inconsistent provider. Internet will cut out without warning or they will begin work without warning. Slow service
The customer service is always very nice and polite!!! We have been a customer for many years and always had the best service!
0 stars. this is the worst internet I’ve ever used frequently has high spikes out of now where they and when you call there is some one on the line who doesn’t know anything about the situation. There has been many times where I’m in a …
Upgraded internet and changed a piece of equipment and our bill went down. Amazing!!
Worst internet service ever, but what’s even worse they are running misleading adds on Google trying to trick potential Hagerstown Fiber customers into buying their ( Antietam Cable) garbage internet packages. I know this because I almost fell for it.
I have so far had two interactions with Antietam, and both displayed an unacceptable lack of any training for their technicians. While setting up my account, the technician on the phone advertised a “200 megabyte per second download” speed …
While their contractor had a little mishap installing my 1gig line, Antietam went out of their way to correct the issue. Brian Hartman was very helpful and courteous, even paying an in-person visit to make sure we were well taken care of. …
Internet service is terrible pay high price for what! I never have wifi. Very disappointed
They have to be some of the most incompetent humans I’ve come across in awhile. Really wish Hagerstown had another alternative.
This review is for an Antietam Broadband internet tech. The individual is Michael Hafer. He was absolutely amazing. Michael should be praised for his technological skills in solving multiple internet/cable/Tivo problems. Thank you Michael for spending so much time on a hot, humid day climbing in our attic, working outside and inside.
I’ve seen others’ experiences, and all I can say is that my experience has simply been the opposite. I’ve had the service for two years, it’s gone down a total of 3 times in those two years, usually extremely late at night, and for less …
The service is terrible I pay over 100$ a month for the nest package amd it stoll slow or it flat out fails… my 77 year old grandmother depends on the landline that hardly works so I pit her on my at&t plan amd we’ve considered dropping …
What a terrible Internet service provider at least once or twice a week we have phone outages. Wish there was another company in the area that can take over so this doesn’t happen again. Extremely upsetting you pay your monthly bills make sure they get paid and you don’t get compensated for the internet outages.
Very disappointed in their business service, between the internet and the phone services. If one is working the other isn’t. You pay for services that just don’t work. When you are able to reach customer service, you spend hours getting the …
Company responded quickly to my inquiry about availability, I setup an appointment shortly after to have the service installed. Technician showed up extremely timely on the appointment date, and I’m getting exactly what speed I pay for off the router. Could not be happier with my service!
Signed up for new service after suffering in an unfulfilling relationship with Verizon for over a decade. My expectations were extremely low based on all these poor reviews. Everyone who I encountered exceeded my expectations with great …
Very fast and easy installation, very professional answered all questions, very satisfied experience would recommend Antietam broadband to everyone!!
Edit; My husband was looking over our bill and we were paying $130 for 200MB . He looked on the website and noticed we were overpaying. He called to figure out why and they told him our plan and equipment were outdated but no one ever …
I am happy to update that We can finally go into the lobby to deal with things like modems and other non drive tru items… I just went by to pay my bill. Glad it was fast. I hope my next request to expand internet in my home goes smoothly.
I would have done 0 stars if I could. I work from home and it’s inconvenient that there are ALWAYS issues with their network. Granted not as bad as last year when it was out for months but still unreliable. As soon as the Hagerstown Fiber …
Trying to pay my bill you would think that would be easy enough.
I’ve run the gamut….getting made, deciding to cancel, then changing my mind giving it another chance then again can’t get simple task done. Tech person at …
One of the worst services in Hagerstown. People that live here have no other choice except to pay too much for very little service. The internet is always out in Leitersburg, but you always pay the same price, no discount when you lose …
The came to switch out our perfectly fine working modem. Now we don’t have internet…. We are a business that absolutely needs it to function.
They will ” try” to get out today! …
The WORST provider you will ever find. Updates their systems during normal business hours and will openly admit it, so you log on to work at 9am? SO DO THEY, from completely disabling services to pushing out changes and updates during work …
Too much connection drops. The customer service is worst. Overpriced. Even they don’t allow other service providers and want to continue monopoly. I have 200mbps , but in reality I am getting 20Mbps.. ( the below screen shot are using the LAN Cable , not the wifi)
Antietam Broadband has made me happy with my Service and overall experience my installer was the best went out of his way to get it done please keep it going and Thank You
Not sure why so many negative comments. I have Antietam Broadband for over 3 years at 50 Mb/s and it is awesome. No drops, no issue whatsoever. I like so much, I ask them to transfer it to my new address. …
Michael H was wonderful he needs to have a raise he was very knowledgeable he was nice and he didn’t do what the other tech did he checked my lines and he made sure that everything worked before he left I recommend Michael H to anyone thank you!
I pay for 50 mbps, I get 8 if I’m lucky, and that’s on multiple different modems and routers, not a issue on my end. The fact that they have a monopoly is absolutely insane. Imagine only being able to eat at McDonald’s or buy gas at sheetz? How is this legal?
The negative reviews are real. If you wanna pay over 100$ for internet go ahead. The only reason they do this is they got the are on lock. Soon as they get more providers here they will be history. I’m so sick of the bill every month. It’s a horrible deal. Internet is internet no faster than other companies just higher price!
I’ve been with this company for 2 weeks and my internet goes down at least once a day. Having to restart the modem and the router all day and getting told a tech can’t get out to me until Friday is absolutely ridiculous. Something’s gotta give.
Worst internet I ever had. Way too overpriced and always had connection issues with it constantly going down. I recently switched to a new provider and Antietam sends me a letter a month later saying my account had a “delinquent balance” I …
I am new to the area and had to get internet service and a friend told me Antietam was the company to use. Everyone I interacted with was so friendly. They were on time and efficient when they came out. Loved using a smaller company. I have …
Im sad for the people of the area who have to deal with your lousy service. Both national championship college football games, multiple nfl games, and now college football games today have come in choppy and flat out went in to dark squares during the game. Its sad people have to pay money for this kind of product.
My internet was down, no phone etc. I called Antietam tech support and they had a guy out within 1/2 hr. His name is Michael, and he is awesome. Fixed the problem immediately! While he was here, I asked him about my daughter’s tv in her …
It’s fine if you want to get 1MB or less but don’t pay for their new 2.3GB because unless your area even supports it, it’s useless. I cant get anywhere near 2.3. It only gives me 1MB anyway even when paying for 2.3. Sure they’ll say “Just …
I’ve had so many outages in the 6 months of having internet with Antietam. When we have an outage it typically takes 2 to 5 days for a technician to come out. This makes work from home difficult. We are currently on day 5 of no internet and …
Criminally underrated ISP. I have lived in the Hagerstown area for 2 years and am moving and the only thing I’ll miss is my internet connection. …
House call:
Yesterday I was painting and moved our internet modem which fractured the fiber optics cable. Call this morning at 08:00 and at 09:05 my tech (Alberto) was in …
Terrible company. Randomly started to throttle my internet after it was working perfectly when transferring my games to my new SSD. Decided to download another game hours later and it completely tanked everything, can’t use anything else on …
Customer service is great, very helpful and friendly. 1 star for service. The price is so expensive to not get service throughout the entire home. I had to purchase two extenders because Antietam wanted to charge extra per month for theirs.
Technician didn’t complete the job. Left the cable laying on the lawn. I have to pick it up and move it so my 13 doesn’t run the cable over with the lawn mower. They stated they don’t know when the tech can come back and bury the cable …
If I could I’d give them a 0. I have had them for 10+ years and have NEVER had good service. Why do I keep them? Unless I want satellite they’re the ONLY option. I have reached out multiple times to different companies requesting they come …