APG&E provides affordable electricity to residential and commercial customer in TX, OH, MD, NJ, & PA. Find rates in your area now! See more
Read More| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
6161 Savoy Dr, Houston, TX 77036
(Translated by Google) great services, good rates. Customer service has good support and service in Spanish. …
Great rates!
Good, easy and flexible
The Best Company!
Stay away
The Trusted company for your Energy needs!!
Best provider ever
Big ripoff be careful of the thieves
Awesome and I believe God sent
Excellent price and services for home!
My issue resolved very quickly.
These people have been a blessing to me
Always super helpful and accommodating
Great Rate!
Awesome customer service!!! Saved me a ton of money!
Great service at a reasonable price!
Great rates and excellent customer service
Cut our power off in the middle of the pandemic. DROP APG&E ASAP !
Low prices & easy to contact. Efficient office.
Kendria in customer service was very professional, courteous, and helpful.
Very good service, customer service is great .
The customer service representative are super
Good info and details
I love Lower right they offer Thank you APG &E
Lake is always helpful and answers any questions we may have.
Awesome customer service with speedy response times.
Affordable Price, Fixed rate and great customer service. Fantastic people !! 100% Recommended
Look like APGE employees are the ones posting good reviews about the company.
Excellent rates for home and business. Fixed rate, no gimmick, Very satisfied with services and the cost I pay for it.
Great company fast and convenient I would 100% refer to others..
Worst customer service ever. Once you sign up, it takes an arm and a leg to get released from the laberinthine contracts.
Service inquiry was handled very fast and efficiently. Thank you very much.
Always perfect
Keep up the great work
Thank you
Company is great! Works well with customers, would recommend to anyone!
Always up to date, no problems and always keeping me informed!
Whenever coming into this Office, the employees are friendly and help with solving and creating a great customer experience.
Signing up was easy and fast. Their website process is the best I have used.
Easy to switch to, kept me up to date with process and pleased they offer renewable energy
Great service! My monthly bills are much lower than they were with Direct Energy!
I am very pleased with switching to APG&E the savings has made a huge difference in my life.
Customer service was great. Quickly resolved my issue!
APG&E IS THE MOST INFORMATIVE ELECTRIC SERVER WE HAVE EVER USED. EXCELLENT SERVICE!
My wife and me have used apg&e for years and have nothing but great praise for this company always very kind to help in everyway and as we all know Price I hope I can always use them thanks Mary
Never even sent a start service order
one of the rip off company in market do not sign up specially the dasi people pls do not fall into it as i sing up for my small business and i am not getting bill less then 250.00 same business other provider i am paying 3 time lesser than that so be aware for those
Its the WORST COMPANY EVER
I had to close down my business because of Covid-19 and they asked me to send documents to prove that and i keep send it to them and they didn’t do anything
I AM HAPPY AND SATISFIED WITH APG&E.. CUSTOMER SERVICE IS WONDERFUL… I LOOK FORWARD TO CONTINUING MY SERVICES WITH THEM… THANK YOU DALIA OWENS. THANKS FOR KEEPING UP WITH ME ON MY ACCOUNT…
Great company awesome customer service and my bill is less than half of my txu rates
Worst company to deal with. Tried calling the customer service, never resolved my issue instead keep delaying.They send wrong bills to everyone and make money by scamming customers. …
Kendria at Customer Service is awesome! Keep up the good work!
The worst customer service I have ever experienced. On hold and disconnected not once, not twice, but 3 times over a hour and half. Totally unexceptional
Great company to work with, I have been with TXU for 7 years and they didn’t have even close service what this company has
APG&E went above and beyond to help resolve a critical time sensitive issue. I highly recommend this company.
They are not able to resolve any issue
APG&E will double charge charge you, and then charge a fee for canceling one of the double charges. They are predatory against service members, and will charge you additional fees when you get orders and have to move.
I am a new customer with APG&E. The customer service has already been the best I have ever received from an electric provider. Thank you for that!
they double your bill without warning and are their customer service is not useful at all
I just moved to Round Rock. APG&E prices good and customer service was very impressive, they responded an e-mail in about 5 min. Great start!
WARNING! WARNING! WARNING!
AP&G WILL RIP YOU OFF. FROM. 07 CENTS TO. 19 CENTS PER KILOWATT. GREEDY COMPANY. I WILL BE FILING A FORMAL COMPLAINT WITH THE PUBLIC UTILITY COMISSION. STAY …
Excellent company for your electric service. Great low rates. I’ve been with APG&E for over 10yrs.
“””zero star””, do not recommend this company to anyone, just “money minded” Once your term expires, beware, they will charge you a arm and a leg. Supervisor’s don’t care if you switch, that’s the kind of customer care they have. No …
I’ve been with APG&E for over 2 years, great company and great people and so far hassle free. I would highly recommend!
Customer service representatives go out of their way to help. Offered fast set-up (same day), great fixed rate, and a $100 reward for signing up with them.
this has been the best experience i have ever had with an electric company period. i went from paying 70$ every few days to paying 70$ per month. I know it is cliche but thank you apg&e.
Anytime I have had to come into this office, the service I received has been beyond excellent! I frequently had multiple employees ask to assist me while waiting in the lobby. Would recommend to friends and family. 5/5 stars.
They have been great with working with me to terminate service because I had to sell my home through covid-19. Once I purchase again I will use them!
APG&E customer service rep’s are the best! Courteous, efficient and offered me a great rate! Thank you and keep up the great work 🙂
I ended my contract two years ago with this company. After two years they FORGE my signature to renew my contract and use my SSN to check my credit without my permission.
APG&E is a great electricity provider. It took only few minutes to switch my service. I give 5 stars for their web site and service.
Rates for a 12 month fixed rate contract are very competitive versus my former electricity company. Easy to sign up & was able to renew on line.
It seems like the last few days people just do not communicate well. I have to ask the same question over and over to get the honest answer. One thing I will say I like about APG&E is that they are direct sharp shooters. I don’t have to ask over and over, and they are very courteous.
I’ve had great customer service and find their website easy to navigate. I appreciate the monthly emails showing my energy usage over the last year. Helps me keep track of trends.
it has made a difference in my bill (60 bucks a month saved) and I appreciate their emails, updates, and customer service thank you.
5 out of 5 they stick behind their word and my bill is what they said it would be and stayed the same
Always apleasure to provide a great experience. Thank you.
AP G&E is a great place to work. The company presents a great atmosphere and culture, which makes work more enjoyable. We work hard to get things done and the appreciation from the company shows. I would recommend AP G&E for your utility …
Customer services sucks. Won’t answer the phone. Hate this compnay.
This is a crooked company. They took my previous electric bill and told me they will beat the price.
When I got my first bill it was almost 4 times more per month more than what I …
Review changed and edited. Cancellation wss succesful apparently. If their sales men voilate the do not contact again or specifically whike trying to lie to me again this review goes back down to one star….Otherwise they are lucky they …
It was easy to switch you just logon put in your account number and they were the cheapest price by far look for no early termination fees you should be no variable rate and you’ll be doing great
he worst sales man they lie to me they call me to lower my business Electric bills I’m supposed to be saving $75 $100 a month now I’m paying $200 extra month 2 off their sales man …
APGE has the BEST rates and customer service ever!!! After paying thru the nose with other energy providers, APGE saved the day !! My rates finally became affordable and I never missed out or endured prolonged outages due to weather related …
Been on hold for over and hour ! Been disconnected 3 times !!!! Therefore having to call back just for the cycle to repeat itself. On top of that I was calling because I paid my service which came out super high, just for them to disconnect …
They did the best for me but me being on PCAP . West Penn rejected me to be able to choose APG&E this is not fair at all. All Utility Companies do is get richer while Middle Class Income people get more poor and West Penn Power does not care if your disabled they will shut your services off.
Great company with all-star service!
Tripled my electric rate the bill before Christmas. I went from paying 4 cents a kwh to 12. Customer service just tried to get me on a new plan. Bill went from 135 to 235. Don’t let them screw you like they screwed me.
Did ask to review earlier comunication we had and it was correctedas expected in prompt manner… thanks
Awful place awful people. Charging 13 per kilowatt, changing someone’s bill without notice. Our bill was 888 for a mobile home we have been living in for 8 years. They are heartless. Absolutely told us to just pay it.
Big rip-off company I would give them ZERO stars with capital letters. I was happy with my old electric company I heard their promo on 106.1fm it sounded like a great deal but when I started getting my bill they pulled my skin off $50 up in …
First, I don’t give 5 far reviews, so that explains the 4 stars. I don’t have any complaints with APG&E, other than I’m supposed to be on budget billing, but there is a month to month variance, so I don’t think I am. I appreciate their monthly energy usage report.
This company is a Fraud. Went with this company as they offered ~5 cent per kw vs PPL (Pennsylvania) at 11 cent. well after a year they decided to more than double our rate without notifying us. Thats FRAUD. Contacted them after 3 months …
After switching to this company my bill is outrageous. Before i would only pay 127.00 now 303.00 i was told i would pay 8 per kwh. Im paying 12 per kwh and energy delivery charges. I should of stayed with stream energy. My contract expires in 5,2022 .And to top it off my meter was not working . so how did APG & E estimate my bill. ?
My response to their response:
Again, what part of NOT A SINGLE MISSED OR LATE PAYMENT don’t you understand. Your people are rude and you are scammers. Why is it that when your competitors …
RIP OFF SCAM!!!!!
Please read my fellow folks! Do not make same mistake I did!!! …
Huge mistake. BUYER BEWARE
You are suppose to compare EFLs of all the companies you are considering, and this one does look good (avg 12cents per kWh), but you have to read the fine …
Impossible to get a hold of. Our bill was $340 in a small house of 4 people. Tried to get in touch with them to ask why the charge is so much and no one answers the phone …
APG&E has provided the best customer service I have ever received from an electric company. They are prompt when responding to an email, because who has time to be on the phone these days, and I really appreciate that.
I have had dealing with this company in the past and had NO problems customer service was excellent. Recently I switched for a rate of 0.039 kwh for 3 months with no cancellation fee and spoke with Marissa. We couldn’t understand why our …
I have had service with APG&E for the past 6 months and their service has been impeccable. Super easy to sign up and no hassles along the way. I setup automatic payments each month which means I can put my energy service on auto-pilot I would recommend APG&E to anyone looking for friendly reliable energy.
I was shopping for a better electric rate and found a great offer from APG&E. Switching was simple and when it was time to renew, I had some questions and the customer service team was quick to respond. I’ve had a really good experience with APG&E!
I have been a customer for over two years. Upon renewal without notifying they started charging delivery charge. I wouldn’t recommend this company. PUC should hold them accountable for false advertising. After contacting the customer …
We were in a contract with APG&E. They sent a couple letters that our contact was ending, but nowhere in that communication did it mention about the rate changing. Our rate almost doubled and we were hit with hundreds and hundreds of …
I met the owner of this company in 2008 and I used their services from 2008 up until 2015. I had great service the entire time. The customer service was fantastic and the rates were the best in town. It’s crazy to see these bad reviews when …
We have been using them for almost 1 year. So far, our rates are FANTASTIC ! MUCH much better that TXU ! I have nothing bad to say at all, especially when they are saving us a TON OF Money! I saw someone say they switched % of electric …
The email address I used to create my account was no longer accessible so I logged in and attempted to update it on the APG&E website. Apparently I was too dumb to figure out how to do it so I wrote a quick email to the customer support …
I was having trouble paying my monthly electric bill as I am a Retired Senior Citizen with Cancer. I asked APGE electric if they could arrange to have my bill be automatic deducted from my Social Security deposit. They could not help me. So …
This company showed great compassion for a mistake I made when I had to cancel my account They were very nice to waive a fee that I owed them and they did this quickly and I appreciate all they did to help me with this.
They off a great rate to start, then your contract is up your rate is the more than doubled. I have paperless billing and am on a budget plan, I never saw the change. no emails were sent about the change. they said, “we sent a letter in …
I received excellent service from APG&E. They’ve also reminded me that I have to get online and choose my provider for the next quarter, more than once, which I needed to be reminded, so, thanks!
Electric rates are really good. Customer service has always been friendly and professional. When my initial contract with them expired and my rate went up I called to see what my options were. They offered to renew me at the rate they had …
i signed up for a 3mo supply rate at roughly 5.1c per kwH, when the current Pennsylvania supply rate by PP&L was 7.5c per kwH. i know this was significantly lower and there was probably a catch. it was probably buried somewhere in the fine …
I had a broker sign me up for future use of this company but it was not yet authorized due to existing contractual terms with another provide; however, they were very helpful and on top of things to remove me from their unnecessary …
Pulled from my account without permission, then lied about “not knowing” I turned off my autopay. I had every intent to pay but ended up behind due to the winter storm. Before I could even call to set up a plan, they pulled from my account, …
I have utilize this company for my salon for 1 year and renewed my contract for another year. This company will go over and beyond for you if you just take the time to explain your needs. There was a hiccup within my billing and they were …
Worst electric company. When your electricity gets connected make sure they have the correct ESI ID # for you. They had the wrong number for me and I got billed by my apartment complex for APGE’s mistake and have not heard anything back about being reimbursed for THEIR mistake. I URGE YOU TO FIND ANOTHER ELECTRIC COMPANY.
BEWARE of doing business with APG&E! After the initial 3-month “fixed” rate period with a rate of 4.48 cents per kWh, APG&E raised my electric rate by 357% to 15.99 cents per kWh. While I expected a transition, I did not expect to be …
They are a terrible company looking to take advantage of you. All they care about is their bottom line. I used them for my electricity supply for my home. They overnight raised my price by 400%. When I called in to question their bill they …
APG&E has been quality customer service provider. I had sent an email. And I was in state of frustration over clarification of service. A return email was sent in return the following business day. I went from a state of confusion. To one of clarity. Good, fast, and informative customer service is a priority No. 1 for me.
I have had an issue the Your customer service has been working on for Two weeks and still no resolution. I was told 24 to 48 hours. Frustrated to the corr
Horrible! I signed up with them last year, I got just “ok” rate because my contract was just for 1 year. In May I closed my business and put it up for sale. My contract was over in the middle of July (With everything going on I didn’t even …
BE WARNED: After the plan ends the rate skyrockets (my bill doubled). And once you switch service providers, APG&E tried to steal the deposit you’ve made. I requested my deposit on October 28th and now over a month later, I still am …
We have experienced extremely poor customer service with this company.
Accountng Department has some major issues . Online payment issues, phone payment issues. …
I’ve been with ApG&E for about 18 years and I have never been unsatisfied with my power provider. Thank you APG&E.
CONTRACT EXPIRED AND I RESIGNED A NEW ONE, LESSON LEARNED. YOU ARE BETTER OFF SIGNING WITH A DIFFERENT PROVIDER BECAUSE YOU CAN END BILLING CYCLE SOONER AS APPOSED TO HAVING TO CONTINUE CURRENT EXPIRED HIGHER RATE UNTIL END OF BILLING …
This is the worst electricity company, they increase your bill after few months, without even any valuable reason, without change in usage and All, my bill start from 90$ then went to 160$ out of no where to 380$ I called to ask why, they …
TERRIBLE SERVICE!!!! No help, no información, no power! It’s been more than a week that I requested service and we still don’t have power! I called to get information, and now they told me that I have to call a third party to find out why!!! No
AVOID!AVOID!AVOID! GO WITH ANYONE BUT APG&E. WORST COMPANY EVER. THIS COMPANY DOESN’T DESERVE NO STAR WHATSOEVER!
I have a new convenience store that I got power from APG&E on February 28, 2022. …
Excellent service. Bill is consistently less since signing up with APG&E. Thanks for keeping your promise of less expensive power!
I am not the type to share negative reviews about companies but APG&E sure earned it. I am only sharing my experience, so it doesn’t happen to others. It all started when I was trying to move my electric services to a new company. I filled …
Customer Service is among the best. Our accounts were handled with concern and integrity. Their prices are very good too!!
Good luck getting someone to help and speak to when you have a problem with commercial business service. I am a small business owner and have been with APGE for close to 2 years. No issue signing up or paying my bill every month. Their …
So I have a commercial account with apg&e for years and my contract recently expired instead of them reaching out to me and asking me If I’d like to renew it or continue service they never did I was never aware of my contract becoming …
I’ve been with this company for more than 8 years and just about 6 months ago they are charging me double! My delivery fee is the same amount as my regular bill and they are blaming it on Centerpoint. My contract ended and I’m a valuable …
They are the worst. I had 2 residential accounts set up with them at the same location. The main house and an apartment. We sold the house in 2021, I called to cancel both accounts. The main house account was cancelled, but the apartment …
For days I’ve been waiting on a call back and been on hold for over an hour. When the automated voice tells you how much time you have before you get to 2 minutes, it’ll then switch to no longer stating a time and then keeping you waiting …