Unique among financial institutions, credit unions offer a variety of benefits to their members/consumers as an alternative to for-profit banks. Some credit unions are very small organizations, … See more
Laura is an incredibly helpful in the working through the auto loan and she went above and beyond to make the whole process smooth and easy as it could be! Outstanding job Laura!
They have consistently provided us with timely, knowledgeable and courteous service throughout the years. Truly an excellent organization to work with!
Amazing low rates! Extremely exceptional service and knowledgeable reps. The app is easy to use. During this pandemic, it’s must have. I can easily deposit my checks.
Great rates… TERRIBLE CUSTOMER SERVICE. If you ever try to call and get someone on the phone, you can forget about it… I called twice and was hold for 20 minutes both times. This was at the start of the business day might I add.
I am fairly disappointed in APL Federal credit unions staff. I have seen employees at the Columbia branch goofing around, gossiping when they had a chance to work. The type of employee who works here is very similar to any employee at call …
Excellent Credit Union – the agents really take great care of you, and treat you like a valued member! Facilitated auto loan while out of state, very easy to work with, and very compassionate people!
No longer a fan of this bank; for the average every day person, FEES FEES FEES FEES. I can’t stress enough how DANGEROUS THIS BANK IS TO YOUR CREDIT. Been banking here for a while, and learned quickly never to use their credit card ever …
Recently called to speak with a staff member on some questions I had about their services and I was extremely satisfied with my conversation with Denise. She was amazing, seemed very knowledgeable, and helped me talk through my situation. Really appreciated the customer service.
This place has good car loan rates but that is about it. Their online bill pay system is awful and ive been trying to get a hold of a person about re financing my house for 5 days and cant get a hold of anyone.
I can’t take credit away for their loan rates (one extra star for that). Their rates are competitive. I first started banking with this bank was back in 2015 for my car and second mortgage loan since they had good interest rates. Back then, …
Edited to add a second Terrible experience today, 10/1/21. I wanted a payroll check cleared today, their policy allows that for a payroll check. This “woman” that answered first told me she didn’t think that could be done, then put me on …
This bank use to be a good bank, but it has changed for the worst. I deposited two checks at the beginning of the week and one was to pay off a loan and the other was to put in the bank. I was told to call back on Thursday and they would …
Wonderful customer service. Great rates, the best, that I’ve I ever received on a car loan & credit card. They are the best, hands down…..Trust, in the past, I had a Navy federal credit card & car loan. & Atlantic Federal Financial Credit Union. APL FCU, I give this credit union 20 stars.
Great car loan rate, but everything else is terrible. Ease of making payments, customer service, etc. This place is difficult to deal with. I think paying more interest to a regular bank is worth the money. Hindsight. I have not been able …
The employees at APL are all very nice and helpful. if you are considering a credit union, APL is at top of my list for customer service as well as competitive rates.
I would like to commend Judy, and recommend that you award Judy an Outstanding Performance Award. I contacted your customer service line regarding some unauthorized ACH deductions that had been applied to my aging parents account. Judy …
The APL Federal Credit Union loan officer I called went above and beyond what I expected her to do to resolve a problem with a car title! My son, who lives in CA, bought a car with me in January 2009 in CA. He is selling that car now in CA …
I dealt with APLFCU and Denise regarding an issue with a new vehicle title. Mrs. Webster was very knowledgeable and was able to provided everything I needed to begin the process and correct the issue. I feel she went above and beyond with …
The loan process was mostly handled electronically without any issues or concerns on my part. The associates I worked with were very helpful and friendly.
I applied to refinance my Auto loan at the end of August and the system offered me a 1.99% It has passed 2 months after being approved and provided al the documents requested by APL. I have spoken with Lucas from the Columbia branch and Anna from the Laurel branch, and one manager. However, APL has not paid my loan yet.
I recently worked with Brittany for an auto loan. She was patient, professional, and so helpful with all the questions I had! I highly recommend APL Federal Credit Union for an auto loan!
John is amazing, I’ve gotten multiple loans through APL FCU and he always makes himself available and makes every part of the process as easy as possible. The staff members always nice when you go in. Highly Recommend.
I don’t understand the negative comments about the bank. I’ve never had an issue or a single problem asking questions and receiving answers from anyone at the bank. Friendly staff, warm and welcome environment. I received all of my Loans here with a great rate and service. They treat me like a member of their family.
Judy helped me all the way through a nightmare of a purchase with the dealership. She stuck with me through what was a VERY lengthy process and honored the original terms of the car loan with cheer and skill. She always picked up my calls …
Judy Smith at APL in Laurel MD has gone over and beyond to help my family on several occasions. She had really shown what “building the best customer experience” is all about. Her communication skills are award winning, her knowledge of …
Applied for a mortgage and home equity line of credit. Received a terrific rate and experienced an efficient, clear and kind closing process. My mortgage details are available in a beautiful online display. And, I feel as though I am dealing with people and a Credit Union who care. My trust level with APL FCU is high.
My loan agent John was extremely knowledgeable and answered my many questions with patience. The process of my loan was completed quicker than expected. I appreciated how I received updates via phone call, texts and emails. I highly recommend APL Federal Credit Union for your banking needs.
When applying for an auto loan, APLFCU is our go-to credit union. We’ve financed three vehicles through them. What I especially appreciate is their transparency and stellar service. Laura, our loan officer, made our most recent car buying …
APL offers the best service and rates! Laura Clark is especially good and the best I’ve dealt with at any bank. She is very friendly, understanding, and pays great attention to details. She explains the processes very clearly, and always …
(Translated by Google) They are friendly they are in the best interest of the area no one can match them. …
Great and quick service keeping in mind my requirements. Thanks for everything
The customer service and attention to detail John provided was excellent. I would recommend APL to everyone I know.
Jim Sulima was a huge help during the loan application process and made everything very easy throughout each phase.
Laura is an incredibly helpful in the working through the auto loan and she went above and beyond to make the whole process smooth and easy as it could be! Outstanding job Laura!
They have consistently provided us with timely, knowledgeable and courteous service throughout the years. Truly an excellent organization to work with!
Always the best service possible
Best customer service Ever in a bank or CU!
Always a pleasant experience whether on the phone or in branch. Thank you all
Very professional experience.
Great customer service. 👍👍 …
Check deposits take days to clear. Balance transfers can take 6 days if done on a Friday.
Great rates, staff is very helpful and friendly. Online banking is easy to use, very convenient.
Always receive excellent service from APL Credit Union. Better benefits on investments is why I do business with APL.
Always like a small hometown bank. The folks are great, rates are great, and Credit Union facility is clean, modern, and well lit.
Amazing low rates! Extremely exceptional service and knowledgeable reps. The app is easy to use. During this pandemic, it’s must have. I can easily deposit my checks.
Friendly staff. Very reasonable loan rates.
Great rates… TERRIBLE CUSTOMER SERVICE. If you ever try to call and get someone on the phone, you can forget about it… I called twice and was hold for 20 minutes both times. This was at the start of the business day might I add.
I am fairly disappointed in APL Federal credit unions staff. I have seen employees at the Columbia branch goofing around, gossiping when they had a chance to work. The type of employee who works here is very similar to any employee at call …
Excellent Credit Union – the agents really take great care of you, and treat you like a valued member! Facilitated auto loan while out of state, very easy to work with, and very compassionate people!
The process was very easy and Nicole was wonderful to work with!
Best auto rates in town, especially in today’s market. Visit the Campus Branch. Judy is the best rep you could ask for.
No longer a fan of this bank; for the average every day person, FEES FEES FEES FEES. I can’t stress enough how DANGEROUS THIS BANK IS TO YOUR CREDIT. Been banking here for a while, and learned quickly never to use their credit card ever …
Recently called to speak with a staff member on some questions I had about their services and I was extremely satisfied with my conversation with Denise. She was amazing, seemed very knowledgeable, and helped me talk through my situation. Really appreciated the customer service.
This place has good car loan rates but that is about it. Their online bill pay system is awful and ive been trying to get a hold of a person about re financing my house for 5 days and cant get a hold of anyone.
I can’t take credit away for their loan rates (one extra star for that). Their rates are competitive. I first started banking with this bank was back in 2015 for my car and second mortgage loan since they had good interest rates. Back then, …
Edited to add a second Terrible experience today, 10/1/21. I wanted a payroll check cleared today, their policy allows that for a payroll check. This “woman” that answered first told me she didn’t think that could be done, then put me on …
This bank use to be a good bank, but it has changed for the worst. I deposited two checks at the beginning of the week and one was to pay off a loan and the other was to put in the bank. I was told to call back on Thursday and they would …
Wonderful customer service. Great rates, the best, that I’ve I ever received on a car loan & credit card. They are the best, hands down…..Trust, in the past, I had a Navy federal credit card & car loan. & Atlantic Federal Financial Credit Union. APL FCU, I give this credit union 20 stars.
Great car loan rate, but everything else is terrible. Ease of making payments, customer service, etc. This place is difficult to deal with. I think paying more interest to a regular bank is worth the money. Hindsight. I have not been able …
The employees at APL are all very nice and helpful. if you are considering a credit union, APL is at top of my list for customer service as well as competitive rates.
I would like to commend Judy, and recommend that you award Judy an Outstanding Performance Award. I contacted your customer service line regarding some unauthorized ACH deductions that had been applied to my aging parents account. Judy …
The APL Federal Credit Union loan officer I called went above and beyond what I expected her to do to resolve a problem with a car title! My son, who lives in CA, bought a car with me in January 2009 in CA. He is selling that car now in CA …
I dealt with APLFCU and Denise regarding an issue with a new vehicle title. Mrs. Webster was very knowledgeable and was able to provided everything I needed to begin the process and correct the issue. I feel she went above and beyond with …
Great and full service credit union offers mobile app remote deposit, transfer money to people with Zelle.
APLFCU delivers! Smooth application process, frequent and thorough communication, and speedy settlement!
Did another auto loan and it was so easy! I will always finance my cars through APL – best process ever!
The loan process was mostly handled electronically without any issues or concerns on my part. The associates I worked with were very helpful and friendly.
I applied to refinance my Auto loan at the end of August and the system offered me a 1.99% It has passed 2 months after being approved and provided al the documents requested by APL. I have spoken with Lucas from the Columbia branch and Anna from the Laurel branch, and one manager. However, APL has not paid my loan yet.
I recently worked with Brittany for an auto loan. She was patient, professional, and so helpful with all the questions I had! I highly recommend APL Federal Credit Union for an auto loan!
John is amazing, I’ve gotten multiple loans through APL FCU and he always makes himself available and makes every part of the process as easy as possible. The staff members always nice when you go in. Highly Recommend.
I don’t understand the negative comments about the bank. I’ve never had an issue or a single problem asking questions and receiving answers from anyone at the bank. Friendly staff, warm and welcome environment. I received all of my Loans here with a great rate and service. They treat me like a member of their family.
Judy helped me all the way through a nightmare of a purchase with the dealership. She stuck with me through what was a VERY lengthy process and honored the original terms of the car loan with cheer and skill. She always picked up my calls …
Judy Smith at APL in Laurel MD has gone over and beyond to help my family on several occasions. She had really shown what “building the best customer experience” is all about. Her communication skills are award winning, her knowledge of …
Applied for a mortgage and home equity line of credit. Received a terrific rate and experienced an efficient, clear and kind closing process. My mortgage details are available in a beautiful online display. And, I feel as though I am dealing with people and a Credit Union who care. My trust level with APL FCU is high.
My loan agent John was extremely knowledgeable and answered my many questions with patience. The process of my loan was completed quicker than expected. I appreciated how I received updates via phone call, texts and emails. I highly recommend APL Federal Credit Union for your banking needs.
When applying for an auto loan, APLFCU is our go-to credit union. We’ve financed three vehicles through them. What I especially appreciate is their transparency and stellar service. Laura, our loan officer, made our most recent car buying …
APL offers the best service and rates! Laura Clark is especially good and the best I’ve dealt with at any bank. She is very friendly, understanding, and pays great attention to details. She explains the processes very clearly, and always …