Poor Customer Experience. I put in a ticket for some dead tree limbs around primary lines and an AEP rep came out a week later and said yes, that tree and another he spotted on my property needed work done and he put in the request. Week or …
DO NOT SIGN UP FOR PAPERLESS BILLING. If you miss a email they will disconnect service without any notice. Claiming that they send disconnect notice emails they do not!!! Company has the worst company service
If I could avoid giving them 1 star I would – to have called a customer service rep (Wayne) and hear him not only sigh repeatedly in frustration, interrupt me several times, speak over me, and be dismissive of the actual billing issue that …
If I could give a zero stars I would! I was just sent a bill for over $1500! I called to ask why my bill went from a $0.00 balance to that amount within a week. I was then informed that no one had been out to do an actual reading at my …
If you have a choice STAY AWAY FROM THIS S#&+ hole… they could care less about you… cost me almost 600 dollars because people there are lazy and failed to mention things to me and of course now they could care less as long as they get …
Electric been off for a week no electricity for a week yep my bill went up 300 extra more dollars I have no clue where from 1000 1300 in a week before all of that it was 700 fascinating I wonder what two weeks of no service would be 2600 you’re a bunch of crooks and those of you who work for him you’re just as bad
They are okay to deal with. Their website is pretty nice for making payments and keeping up on the details of your bill. The random power outages from time to time depending on the neighborhood you live in could better.
The way I see it, you guys just robbed all these lineman that could be helping at hurricanes. But you guys hold them and tell them they will be banned off property if they help…then your pretty tower pockets money
We are as groups came to iftar break our fasting first too noise and what we order rise with lame but they gave as rise with bones no meat. Subhanallah.
my power has gone out for 3 Saturdays in a row-lose power at least once a month (not storm related) when will lines be updated??? I have lost power 6 times since nov 11
This has to be the absolute worst power company that exists. If it rains we lose power. It doesn’t have to storm. Actually, it doesn’t have to do anything, the power just always goes out. They take forever to get it back on just for it to …
Moved to Columbus a couple of years ago, have lived in multiple parts of town now… have never been serviced by such an unreliable electric company. Most of the electricity is bought on contract, and AEP only delivers it… their …
Randomly shuts off the power of entire neighborhoods because AEP is too cheap to properly maintain a power grid. Heat index is 106. People will die. This is shameful.
I live in Delaware county in Powell ohio. My power just randomly goes out. Tried finding out why and no answer was provided. There was a story a few months ago on the news about this happening in our area and AEP released a statement saying …
How can you be charging me 150 a month for electric if the electric is always going in and out. Then today you shut off my power for maintenance. Therefore you owe the entirety of Columbus some kind of compensation. …
a 24 hour intentional outage during a period of 90 degree heat. wow.
of course there was no way to prevent this at all considering that storms and high heat are unheard of in the summer, particularly as climate extremes become more pronounced,,
Intentionally and purposely shut off power to thousands of customers with no notice at all on days with temps in the high 90s and heat indexes over 100 degrees. Everything in my refrigerator is ruined. Why hike rates for improvements if there aren’t improvements made? There should definitely be some compensation to your customers!
I would rate it 0 stars if I could. Shut down 200,000 plus customers electricity in poor areas for 3 days in 95+ degree weather willingly so that rich areas would not experience any power issues. And show no signs of compensating people for …
My power is out yet again thanks to aep’s fantastic reliability. (Sarcasm obviously). I’ve never had a provider with more outages than aep which has caused food to be thrown out on multiple occasions and aep will not take liability and …
My father is 92 with COPD and is on continuous flow oxygen. $500 a month bill!! Set up payment arrangements and they still shut it off and demanded we pay the total amount has to to get it back on just to save my dad‘s life! My dad cannot …
(Translated by Google) Well
(Original)
Bueno
Crooks
Was there for work
Great.
great help thanks
Masters of landscaping.
AEP
Great service workers
They are very insesitive to people who are sick
It’s an office building
Slow to repair outages
great location downtown
Nice building and people
I work here now
Great historical information in the lobby
The accuracy of the questions were beyond great, Thank you.
‘were very polite and t’o to the ⁹point&
Doing work there.
Terrible customer service charged me 3 times in one month for my bill hate it
You need power no matter what
The electric goes out every week!!! Thanks AEP!
My electric power had previously been supplied by Columbus and Southern Ohio Electric Company and now is supplied by American Electric Power [AEP]. …
Poor Customer Experience. I put in a ticket for some dead tree limbs around primary lines and an AEP rep came out a week later and said yes, that tree and another he spotted on my property needed work done and he put in the request. Week or …
DO NOT SIGN UP FOR PAPERLESS BILLING. If you miss a email they will disconnect service without any notice. Claiming that they send disconnect notice emails they do not!!! Company has the worst company service
I Love The Look Of It.The Lobby Is Very Inviting And Clean.The Associates Are All Friendly And Helpful
If I could avoid giving them 1 star I would – to have called a customer service rep (Wayne) and hear him not only sigh repeatedly in frustration, interrupt me several times, speak over me, and be dismissive of the actual billing issue that …
AEP is a horrible power company. Very expensive monopoly.
Clean and efficient, security was very helpful and professional
Damn I wish I could give them a zero. They screw people over every chance they get.
If I could give a zero stars I would! I was just sent a bill for over $1500! I called to ask why my bill went from a $0.00 balance to that amount within a week. I was then informed that no one had been out to do an actual reading at my …
If you have a choice STAY AWAY FROM THIS S#&+ hole… they could care less about you… cost me almost 600 dollars because people there are lazy and failed to mention things to me and of course now they could care less as long as they get …
You are not using anywhere near enough renewables to sustain our life on this planet. You should be ashamed of yourselves. …
These people suck they CAN’T AND WON’T work with you, even if you are on fixed income you people rip people off daily
Electric been off for a week no electricity for a week yep my bill went up 300 extra more dollars I have no clue where from 1000 1300 in a week before all of that it was 700 fascinating I wonder what two weeks of no service would be 2600 you’re a bunch of crooks and those of you who work for him you’re just as bad
They are okay to deal with. Their website is pretty nice for making payments and keeping up on the details of your bill. The random power outages from time to time depending on the neighborhood you live in could better.
turning electric off with heart And breathing problems. Not happy with this company
The way I see it, you guys just robbed all these lineman that could be helping at hurricanes. But you guys hold them and tell them they will be banned off property if they help…then your pretty tower pockets money
We are as groups came to iftar break our fasting first too noise and what we order rise with lame but they gave as rise with bones no meat. Subhanallah.
God awful company! Willingly turned off power to customers when temps were >100F?!
Their rates went sky high when they realized they could profit more during the economic crisis plaguing this country. Shameful.
The lady who answered was very helpful, not to mention she had the sweetest sounding voice.
The lady I talked to was absolutely horrible to me!!!! She hung up on me when I was talking.
my power has gone out for 3 Saturdays in a row-lose power at least once a month (not storm related) when will lines be updated??? I have lost power 6 times since nov 11
This has to be the absolute worst power company that exists. If it rains we lose power. It doesn’t have to storm. Actually, it doesn’t have to do anything, the power just always goes out. They take forever to get it back on just for it to …
Moved to Columbus a couple of years ago, have lived in multiple parts of town now… have never been serviced by such an unreliable electric company. Most of the electricity is bought on contract, and AEP only delivers it… their …
Randomly shuts off the power of entire neighborhoods because AEP is too cheap to properly maintain a power grid. Heat index is 106. People will die. This is shameful.
I live in Delaware county in Powell ohio. My power just randomly goes out. Tried finding out why and no answer was provided. There was a story a few months ago on the news about this happening in our area and AEP released a statement saying …
How can you be charging me 150 a month for electric if the electric is always going in and out. Then today you shut off my power for maintenance. Therefore you owe the entirety of Columbus some kind of compensation. …
a 24 hour intentional outage during a period of 90 degree heat. wow.
of course there was no way to prevent this at all considering that storms and high heat are unheard of in the summer, particularly as climate extremes become more pronounced,,
Intentionally and purposely shut off power to thousands of customers with no notice at all on days with temps in the high 90s and heat indexes over 100 degrees. Everything in my refrigerator is ruined. Why hike rates for improvements if there aren’t improvements made? There should definitely be some compensation to your customers!
I would rate it 0 stars if I could. Shut down 200,000 plus customers electricity in poor areas for 3 days in 95+ degree weather willingly so that rich areas would not experience any power issues. And show no signs of compensating people for …
My power is out yet again thanks to aep’s fantastic reliability. (Sarcasm obviously). I’ve never had a provider with more outages than aep which has caused food to be thrown out on multiple occasions and aep will not take liability and …
My father is 92 with COPD and is on continuous flow oxygen. $500 a month bill!! Set up payment arrangements and they still shut it off and demanded we pay the total amount has to to get it back on just to save my dad‘s life! My dad cannot …