Member for over 10 years. Always considered this a 4/5 star Bank/FCU when dealing with Fairfax Headquarters. (Although 1 or 2 stars on my two dealings dealings from way back with branch offices…so I always avoided those after that). …
I wanted just to report a froudlent transaction, its a nightmare. The worest service I ever get. They hold you to the so called “brief hold” & after 30 minutes or an hour they transfer you to the other person. Don’t try to join apple
They had me wait 30 minutes to tell me I couldn’t be seen and would have to come back another time. What an odd business choice. I would have just told the customer they couldn’t be seen instead of making them wait while I wasted their time just to then tell them I wasn’t going to help them. Weird power move.
You won’t find any live tellers at the branch office here. Teller service is automated or provided via video conferencing at the kiosks. Services that cannot be completed in the typical ATM fashion are completed via video by a remote teller in an office upstairs.
Called FUMING cause an error was made on my account, called the contact center rep ABBY was SOOOOO calm , resolved my issue, and calmed me down. makes up for the wait, she was probably giving other members the same amazing service i got!
I cannot say enough wonderful things about Anthony L. He truly is the epitome of excellent customer service. He has taken time to chat with me off and on for almost a year about what the best options are for my goals. He is extremely …
I have never said anything bad about Applefcu because I thought they were different from other financial institutions. I have been a member since it first initiated in early 2000, when it was offered in the school cafeteria. I am 33 now, …
Require full tax returns on all auto loans. Just no common sense. Forget working with their auto loan department. Must always speak with a supervisor to get anything done. Employees do not listen or understand their own products and are …
Worst customer service. My wife was over an hour on the phone and all of the people she got transferred were rude and seem like we were bothering them by calling. They were cutting her off while she was talking and transfers her to multiple …
For auto loans you should avoid. They hit you with crazy front loaded interest fees. Also hit you with other fees you can’t fight even with supporting documents. Bad customer service.
Loan Rep. Sayeda Azim talked to me in a very condescending tone when was working on my application that I decided to cancel the loan app. Took me a while to get a hold from her and on top of that will speak to me very demanding. What type of costumer service is that? I’m thinking of closing my account with everything I have in it.
A beautiful addition to Fairfax Corner. The branch has a handful of employees who usually help with loans and account maintenance, while there are automated tellers, super easy to use, just need my debit or credit card! …
Sorry, old and weary of new automated devices.The last 2 times I was there the two Apple personnel Wes busy keeping each other entertained with strories from their weekend. I now drive the extra distance to the Centreville Square office …
Excellent !
I have been a member of AFCU more than 10 years. And always got my car loans from AFCU. Excellent rates & excellent service. Highly recommend .
Every time I’ve been there, the staff have all been helpful.
It does seem, for such a large branch, that there isn’t many staffs. So, I can easily see that when the branch gets busy, people may get stuck waiting for a bit longer than they might expect.
Every time I have gone to this branch my expectations have been exceeded. Giving a special thanks to Dennis. He is always so helpful and is so professional! I can tell that this bank really cares about their customers.
Stay as far away as possible. I have never dealt with a more incompetent credit union in my entire life. For starters, you can’t contact anyone except through their horrible call center, who can only give you wrong information after being …
Horrible service. Just sat on hold for 15min literally to be told I cannot request a new debit card for the joint owner on my account. However I can sign into online banking and block it, I can close the account, etc. I was not asking it …
Absolute nightmare of a credit union to deal with. Recently got a HELOC from them for home renovations. They assured me that the approval process was fast. It was not. The process dragged on for over a month and was cumbersome. We got …
Member for over 10 years. Always considered this a 4/5 star Bank/FCU when dealing with Fairfax Headquarters. (Although 1 or 2 stars on my two dealings dealings from way back with branch offices…so I always avoided those after that). …
Just spent 40 mins on the phone after being transferred 5 times and still no answers to what I called for 🤬🤬🤬🤬 …
I wanted just to report a froudlent transaction, its a nightmare. The worest service I ever get. They hold you to the so called “brief hold” & after 30 minutes or an hour they transfer you to the other person. Don’t try to join apple
website is down for over a week. this is a joke of a credit union
Staff is great. Machine tellers are an absolute pain. Bring back the humans.
Has 2 large ATM’s along with a few in person staff. The ATMs have remote access to tellers that can help you as well.
They had me wait 30 minutes to tell me I couldn’t be seen and would have to come back another time. What an odd business choice. I would have just told the customer they couldn’t be seen instead of making them wait while I wasted their time just to then tell them I wasn’t going to help them. Weird power move.
You won’t find any live tellers at the branch office here. Teller service is automated or provided via video conferencing at the kiosks. Services that cannot be completed in the typical ATM fashion are completed via video by a remote teller in an office upstairs.
don’t bank here if you have a fraud or dispute with your account they will make you wait.
Called FUMING cause an error was made on my account, called the contact center rep ABBY was SOOOOO calm , resolved my issue, and calmed me down. makes up for the wait, she was probably giving other members the same amazing service i got!
The worst online customer service I’ve ever experienced, just useless
I cannot say enough wonderful things about Anthony L. He truly is the epitome of excellent customer service. He has taken time to chat with me off and on for almost a year about what the best options are for my goals. He is extremely …
I have never said anything bad about Applefcu because I thought they were different from other financial institutions. I have been a member since it first initiated in early 2000, when it was offered in the school cafeteria. I am 33 now, …
Require full tax returns on all auto loans. Just no common sense. Forget working with their auto loan department. Must always speak with a supervisor to get anything done. Employees do not listen or understand their own products and are …
Worst customer service. My wife was over an hour on the phone and all of the people she got transferred were rude and seem like we were bothering them by calling. They were cutting her off while she was talking and transfers her to multiple …
For auto loans you should avoid. They hit you with crazy front loaded interest fees. Also hit you with other fees you can’t fight even with supporting documents. Bad customer service.
Loan Rep. Sayeda Azim talked to me in a very condescending tone when was working on my application that I decided to cancel the loan app. Took me a while to get a hold from her and on top of that will speak to me very demanding. What type of costumer service is that? I’m thinking of closing my account with everything I have in it.
A beautiful addition to Fairfax Corner. The branch has a handful of employees who usually help with loans and account maintenance, while there are automated tellers, super easy to use, just need my debit or credit card! …
Sorry, old and weary of new automated devices.The last 2 times I was there the two Apple personnel Wes busy keeping each other entertained with strories from their weekend. I now drive the extra distance to the Centreville Square office …
Excellent !
I have been a member of AFCU more than 10 years. And always got my car loans from AFCU. Excellent rates & excellent service. Highly recommend .
Every time I’ve been there, the staff have all been helpful.
It does seem, for such a large branch, that there isn’t many staffs. So, I can easily see that when the branch gets busy, people may get stuck waiting for a bit longer than they might expect.
Every time I have gone to this branch my expectations have been exceeded. Giving a special thanks to Dennis. He is always so helpful and is so professional! I can tell that this bank really cares about their customers.
Stay as far away as possible. I have never dealt with a more incompetent credit union in my entire life. For starters, you can’t contact anyone except through their horrible call center, who can only give you wrong information after being …
Horrible service. Just sat on hold for 15min literally to be told I cannot request a new debit card for the joint owner on my account. However I can sign into online banking and block it, I can close the account, etc. I was not asking it …
Absolute nightmare of a credit union to deal with. Recently got a HELOC from them for home renovations. They assured me that the approval process was fast. It was not. The process dragged on for over a month and was cumbersome. We got …
DAY 1
2022/08/28
Hello, …