Take the mystery out of when to go to urgent care vs. emergency room, what urgent care can treat and the best time of day to go. Read the secrets here. See more
Have been coming here for my visits for the past 15-20 years,may be longer,have lots count.really like my dr🙂although my posting name here isnt my first. …
Waited forever with a freind just to do a pee test. Asked how much longer and was not given a strait answer. Avoid this place if possible i would choose no stars but google wont let me
Made an appointment on my lunch break (11:40). When I got there they said it was at 10:40 and I couldn’t be seen. I know what time I had, they made a mistake and I’m missing work now. Terrible service.
Nurse was very rude to my husband and I tried to tell my husband what was wrong with him.. Before he seen the doctor we didn’t even wait to be seen.. Horrible will never go back
Just look at the reviews for this place. It’s a joke. They didn’t listen to a word I told them so I made an appt at health partners in Apple Valley a week later and they actually listened and was good to go.
Apparently they don’t believe in diagnostic tests, make tons of excuses and hand out antibiotics like candy. Avoid them at all costs, especially urgent care. This place is a joke.
Met with Dr Patel and she was such in a hurry to go home because I was the last patient and didn’t acknowledge what I was saying! Horrible nurse who asked me a question and would cut me off several times! Very unprofessional!
I am very happy with the quality of care that I always receive every time I go to Apple Valley Medical. i would happily recommend this facility to anyone.
I recently had an appointment with Dr. Steichen. Both Dr. Steichen and his nurse have always listen to my health concerns and recommend appropiate treatments.
Even if I didn’t leave with the answers to why I was feeling off – I feel comfortable knowing that everything was checked and cane back normal! Everyone was kind and thorough.
They have no clue what was wrong with my son 2 visits later then he is still covered in lumps and they tell me it will go away it’s hives. Then I go to the er after 5 minutes they tell me what is wrong with him. Screw this place I’m done. I tried calling manager no response ignoring my calls. THEY SUCK AT THEIR JOB!!!!!!!!
Not kid friendly at all! They get you into a room with your suffering child, find you some quick cover up solution & send you off with your child still suffering!
This place is absolutely TERRIBLE! I checked in this morning at 8:30am, and I’m still sitting in the waiting room, and it is now 10:10am. My name has yet to be called, but I’ve watched about 4 people, who checked in after me, be called in. …
An hour and a half wait for shortness of breath. These doctors clearly don’t care about your well being. Yet they still work there. Get a new job doctors. You clearly don’t like healing people!!
I followed my favorite doctor to this office and I am very happy I did, I love it here,the staff and doctors are the best .. live the new remodel too more brighter and welcome
I had xray and visit with Matt for post-op check, I was in and out and treated with great respect from entering to exiting. Thank you! All clinics should be like this!
Dr Troedson is excellent, he spends time with you, listens and asks questions. Is very honest and tells you the truth. Also will refer to another expert if he sees something wrong.
I am a 46 year old male who’s medical issues are complicated to say the least I was with Health Partners for over 20 years and after to many errors, misdiagnosis, a long drive to St Paul continually for x rays or specialty services I …
Everyone was very nice, friendly and helpful. The Dr. listened to me, gave me a suggestion for what to do and sent me home with a prescription. I would go back again!
I have been going to this clinic sense 2005 and have been seeing the same doctor sense then as well I love all of the staff members and nurses and doctors everyone is so friendly and nice and have a smiling face
Stay away from Dr. Gerst. She will not allow you to ask about couple issues during visit. Treats normal appointment like urgent. Just wants to move to the next victim
These people are complete morons. I came in with cluster headaches, I’ve been having them since 2003, they thought I was seeking drugs! Refused to treat me, but charged me all the same. I had to go to a neurologist to be seen and treated because of there incompetence. Don’t go there!
This is a dangerous, high employee turnover facility, that does not adequately train its employees (residents and fellows moonlighting or nppa). Not equipped to handle the volume it serves. Day time staff with stake in facility support …
Bah. Short wait time at 7am, went in, asked the doctor to see what my sickness was. She was confused on what it could be and said it was a virus and I would be fine. Seemed like it was a guess on what I had.
The doctors here are ridiculous. The only outcome for which they strive is to diagnose patients with something every visit. I’ve been inaccurately diagnosed 3 out of 4 times by 2 different doctors at Apple Valley Medical Center.
Terrible service rude staff doctors are usually fine tho. Billing is absolutely awful and makes mistakes every time we go there sending bills despite insurance already paying them.
The receptionists are awesome! Dr. Orandi and Cheryl are the best. INR Ann is great. I have never received such care from all of the above. Thank you!!
We are so fortunate to have this clinic so close to us. We have been going there for many years. The service has always been excellent. We love you guys!!!
The dr. Hauton or something what ever his name is totally inexperienced and treated me like I am wasting his time. He did not even explain very well and acted like he had to go somewhere else
I’ve been going to Apple Valley Medical Clinic for many years and I’m always pleased with the results. Their doctors, nurses and staff are always pleasant, helpful, and knowledgeable with the problems I have had.
VERY VERY WORST CENTER ,, no one cares and it took 3 hours to meet simple family medicine. They ask you to WAIT WAIT WAIT. It’s not a first time for me , it happened 2nd time.
Calling to schedule an appointment today took me 55 minutes. There is a 25 minute wait just to get someone to answer and then once they do you will be transferred to talk to someone else who will eventually return you to the queue and then …
AVMC had a few small debts against me from back in 2006 found them RECENTLY submitted to my credit report stating they were NEW debts from 2014! Call the clinic and they had every excuse in the book why it was there and promised to clear it. Contacting a lawyer as this is 100% illegal!!!
Dr. Sreichen and his staff are thoroughly professional, kind and caring. He has been my doctor for almost twenty years and I wouldn’t consider going anywhere else for medical Care.
Trying to contact the Apple Valley Clinic MN is virtually impossible, the service is dismal, the management of Allina Health should try contacting their clinics just to see how useless their organization has become.
I understand it’s hard when you are in pain or don’t feel well but please run from this place unless you know a really good doctor there. I tried a few doctors there and I ended up in the real ER after all blablabla … “it’s just a virus u will be fine”
Dr. Diede is fantastic and always very pleasant. .. her nurse the day I was in… not so much.. didn’t even say hi just walked me back and started the initial exam.
I had no issues with the staff and Dr. Palace has given me phenomenal service over the years. I think all the bad reviews are from narcissistic cry babies who go crazy when their demands aren’t met instantly.
Terrible support from this place, they couldn’t figure out what was wrong after one visit, takes 4 working days to get back to me and say I need to go to a specialist, specialist is a sister company and rude, they won’t see me for a phone call visit in two and a half weeks for just a phone call with the doctor! Never again
Always able to get appointments on short notice, check in is easy, and they are open longer hours so I don’t have to take time off of work to see a doctor. Super convenient.
Dr. Orandi and Nurse Sheryl were very professional, helpful, and kind on my visit. I am very grateful for the time and expertise they gave me in a procedure. The issue was completely resolved. Thank you so much.
I always get the best service at Apple Valley Medical Center. My health problems goes away after getting treated by health professionals, who works for this Medial Center. I have to take off my hat particular for Dr. Peter Fredrickson!
Dr. Troedson best ever. Understands the more mature patient. Great bedside manner during office visits. Takes the time to make sure that you have a good understanding of diagnosis.
Typical clinic with typical waiting times. People shouldn’t be surprised. Too bad the recent remodel resulted in such a poorly designed admitting and waiting area. Temporary signs are still posted to clarify where to go for check in, Urgent Care or even the restrooms….
Dr. Miller, is a wonderful Dr. He is a very caring physician, that explains to you what you’re dealing with and listens carefully to your concerns. I would highly recommend him if you have a lung issue or sleep apnea.
DO NOT EVER GO HERE! If i could give a negative star i would! They have screwed me over several times with procedures and billing. Billing my insurance for a work comp injury and billing my company as well. Sending my bills to my brothers …
This place is the worst… nurses lied, feels like the staff is incredibly incompetent. My son has the flu and what looks like pinky eye, instead of treating both they decided to treat one and tell us to come back tomorrow if his eyes look the same… what a rip off!!!
Very poor service, sucks, & long wait time to get in to see the doctor. And when I get in the room, I still have to wait a long time. Last night, I spent 11/2 to be treated for UTI & my test wasn’t ready. 😢😢😢 …
Absolutely terrible service. I arrived at 8:45am on Sunday morning and there were only two others in the waiting room. It was nearly an hour and a half before I was called into the Dr’s office where there I spent another 20mins waiting …
I had to take my son for multiple urgent care visits and always happy with the result. The staff was very friendly and the doctors were good with patience.
Natalie Pausch did my physical and was very thorough. She took lots of time for questions and helped me with figuring out who to talk to to get a 3D mammogram. …
Waited almost 3 hours to be seen the desk ladies lied and said oh ur next on the chart to be called b.s. a total lie . Switching clinics and doctors I don’t like or trust this clinic anymore
The greeters at this clinic are generally very cranky and it seems like it is an inconvenience to check you in. HOWEVER, the doctors at this clinic are outstanding. I have never had a bad run-in with a provider here.
Love the Doctors, but this place has the WORST billing department of any business I’ve ever seen. They send a bill, then stop and next thing you know you get a phone call from their billing office stating you owe them money. Well, how do I …
Avoid urgent care at all costs. I’ve been here once and my fiance another time and both times the wait was over an hour and we were one of 2 or 3 people waiting. Another time I went for a broken arm for urgent care, they wrapped it and …
I had a very good experience last week when I went to the Apple Valley Medical Center. My doctor was on time and I got in right away at the lab and the radiology department. Dr. Diede was very thorough.
Tammy Johnston is the best doctor i have ever seen at this location in a long time and i have been coming here since i was a little kid. She truly goes above and beyond for her patients and thats rare now a days.
I have been going to AVMC for few years and have great Doctors. I have lots of health issues but Dr. Troedson has been great every time I go there with major problems. I respect and trust all of the people who work with Dr. Troedson.
Dr Steichen always takes the time to listen to everything you have to say and answers all of your questions. That is a rare quality in doctors today. I have referred many patients to him over the 20+ years I have been seeing him.
Experience is lousy from start to finish. They have no empathy for their patients and seem to only care about making their money. I have went here since I was a kid and somewhere along the way they have lost their touch. All the negative reviews should say everything you need to know.
Be aware. I had a scheduled appointment today. Appointment was canceled without notification. Opps schedule glitch. Will take another month to get another appointment.
I’ve been coming here since the 80s. My family is good friends with Dr. Maas. I’m sure he’s proud of the expansions and upgrades. We love it here! Still feels like home.
terrible hospital, long wait time even if the waiting room seems empty . my so had bit through his lip due to a fall it clearly needed stitches but the lady at the front desk diagnosis him said he would be fine and sent us on our way. what a joke.
My recent visit went well from check-in to the nurse to Dr. Diede to the lab. I felt what I had to say about my health concerns and general well being we’re important. It is nice to be listened to.
The appointment was to discuss left leg sciatic pain. Doctor Stiechen paid close attention to my symptom descriptions and IMHO completed a thorough physical check. Additionally he provided an anti-inflammatory perscription reccomendation, …
Where to start. I went in for a strep test and after 2 seconds the elderly doctor said I had mono and left without any explication besides 3 pages printed off a Web page about the virus. Next, after complications I ended up in the urgent …
I have been going to the AVMC since 1976. Obviously I am very satisfied with the doctors and their friendly and professional staff. They are the best! I always feel comfortable and never rushed. Thank you.
I went into the Urgent Care at AVMC with a sinus infection and chest congestion. I used to go to the Apple Valley Clinic but switched to the Mayo Clinic in Cannon Falls but didn’t want to miss work so decided to use the UC. The doctor was …
Dr. Rachel is the first doctor I have ever had that seemed to honestly care about how I was feeling. She was sweet and personally called to check on me after a few days. I will continue to go here becuase of her.
Called last week to schedule an appointment with an ENT. When I showed up today for my appointment, they said I was scheduled with a regular Dr, not an ENT, and the scheduling desk has made this mistake before too. Now I have to rearrange …
I am so pleased with my experience at Apple Valley Medical Center. The nurses that have helped me are top notch, and Dr. Steichen is a great doctor. Practical, listens to my concerns, and it fantastic to work with. Thanks, Dr. Steichen and staff, great job!
Dr. Orandi is such a good doctor. She is thorough, has great bedside manner and is easy to talk to. I know I am in good hands with her caring for my medical needs.
The doctor spent maybe a minute with me and basically told me I have a cold but didn’t take the time to find out what wasgoing on. He told me to use OTC meds that I was already using. I also am from out of town so this was an expensive …
I called to make an appointment and had questions regarding if the appointment would be “virtual” or in person. The lady on the phone was very rude, short, and not compassionate one bit about the situation. This is not the first time I have had these negative interactions with the staff on the phone.
Horrible treatment . I had been dealing with back pain for 2 weeks before I could no longer take take the pain. The so called doctor prescribed me medication that we establish didn’t work the last time I had taken them. I also felt as …
We feel very fortunate to have such great doctors available to us at Apple Valley Med Center. Dr Steichen has always been such an incredible doctor for our family. I’m so thankful that he takes the time to address all of our concerns and needs! Thank you AVMC!
Miss diagnosed shingles. When it got worse went back in which they told me to do. Front desk nurses freaked out at my upper right face and said there was nothing they could do and did not want to mess with eye areas. Keep in mind I did not …
Nice facility, friendly doctors. My only complaint is that these doctors don’t really care about their patients. Someone close to me visited this exact location for severe headaches only to be prescribed Aleve before suffering from a severe …
Over several late night visits to AVMC UrgentCare, thanks for their very extended hours from 7am to 11pm, I have always received great, fast and concerned care from AVMC UrgentCare. It’s my go to UrgentCare in the Twin Cities due to their …
Worst customer service in the world! We were told 30 min wait to check our baby who had a broken nose and trauma to her face but she wasnt a priority. 1.5 hrs later we still werent seen even by triage smdh its ridiculous. As I asked what …
The nurses and physicians are fantastic, but the receptionists are straight up the worst. I’ve been trying to make an appointment for a week and all I’ve gotten is voicemail. If you call in, expect to be on hold for about 10 minutes.
Took our 3 year old son in with what we suspected to be an ear infection. Upon arrival they did a temp check he was at 103.. they came back in with Tylenol in a cup (which was the first red flag to me), I don’t know how many three year …
The care that you get seems to be hit or miss. Dr. Scott Benson is an incredible doctor and I always ask for him. The other doctors are pretty good, but Dr. Benson just has a great sense of humor that If you want an appointment, be prepared to wait on the phone for 15 minutes, though.
As a clinical psychologist, patient relationships are something I consider incredibly important. Perhaps not as much as medical knowledge from a physician, but it’s up there. I’ve had some bad doctors there. Likewise I’ve had some good …
I’ve been going to AVMC for about five years and I am generally quite pleased with the service I receive there. I’m especially impressed with Dr. Todd Stolpman and Dr. Trygstad. They are both very good listeners and have given me very …
I just went there to been seen. Blood in my urine. And a constant pain. Said I owed a bill from 5 years ago and they couldn’t help me. I said I thought it was necessary to be seen. And I’ve always have had insurance. This bill they spoke …
Have been a long-term patient here for some time, but the practice and ER has gone significantly down hill. Today I was told 40 min wait at check in, but what they should’ve said is 40 min wait to get back into a room, then another 50 min …
I have been going here for around 15 years now and sometime in the last few years everything about the place completely changed for the worst. Patient care no longer seems to be important, doctors now only take a few minutes with each …
This place is a complete dissaster. They are all very friendly, but soooo very incompetent. I can almost say everytime we have gone there, there is a problem. Perscriptions do not get sent over to the pharmacy, they lost our medical …
Awful!!! I don’t know how much they are paying the people who rated above 2 stars! I always wait longer than an hour…if some one comes in after you and their care is more “urgent” than yours you will get bumped back to the end. I had to …
If I were you, I would go out of my way to avoid this place. They are for-profit so they can turn you away. My brother-in-law brought his son in to be seen in their urgent care and they had a $50 bill they couldn’t pay at the time of …
They overbook appointments like an airport overbook flights. Its all about money here. Waited 40 minutes after being put in a room the last 3 times I’ve been in. Sent to TRIA one time for a big sliver (that eventually an older doctor at AV …
Dont go to apple valley medical center. Not only does it take hours to be seen, and the doctors dont even remember who you are when you visit several times, they are negligent. I went in several times for IUD problems, one of which I had …
We’ve always been pleased with our regular doctors as well as the Urgent Care staff. The nurses and folks at the check-in are just as professional and friendly. Thanks for taking care of our family!
This place doesnt listen to or care about their patients, i went into their urgent care with stomach pains and the whole time i was describing my symptoms the lady was glarring at me with a “why are you wasting my time with this” look and …
I would not go to this clinic for anything more than a cold. My experience with the healthcare providers has been negative. The exception is the doctors of the urgent care seem really competent. I have had success seeing them. I had …
They are experiencing growing pains the last few years. Actually, before that they had new management and it went from a quaint medical facility that felt like the best of both worlds (small town service, big town facility) to all about the …
Dr. Hett is a kind and caring Doctor. She listens and follows up so quickly! Her nurse, Daniele, is very efficient and capable! My wait time was short after check in, and in the exam room. Daniele Gabe me my flu shot and I didn’t even feel it! Now that is talent!!
I am a 70 year old, 25 year patient at AVMC. My AVMC doctor is by far the finest physician I’ve ever known. Being a combat disabled veteran and having had a dozen general anesthesia surgeries plus other major health issues, I’ve known …
We found ourselves at Urgent care this evening because my 22 month old son had Croup. The staff was friendly, the doctor was very good, and our nurse was fantastic!! They did a great job treating my little fella, as well as being sensitive to my overly anxious first time mama worries! Thank you!!
Will be looking for a new clinic. I have copd and take daily meds. The first year there the doctor refused to refill until I came in. It was less than a year and because of that not covered by insurance. I said I would not pay for the …
My girlfriend got hives and her face started to swell up. Since she has never dealt with this situation before, she started to get really worked and nervous about it. We came here late around 10:30 or so, the young woman at the front desk …
Highly discourage anyone from going here. The Doctor failed to mention there was blood in my daughters urine (she has a bleeding disorder so this is especially pertinent information) and gave her antibiotics that her Pediatricians office …
We love all the Doctors and Nurses there but its sooooo hard to get a hold of anyone. Making an appointment is a nightmare trying to get on the phone. You are put on hold for 10- 15 minutes. Than trying to get a message to one of the
Drs takes longer. They need more help in the phone department.
I went in yesterday and had to wait over 30 minutes to be brought to a room. Had to wait another hour to be seen by the doctor who didn’t really seem to care about symptoms but more worried about how “swamped” they were in her words. I had …
I have been going here for about 15 years. The service and care has been getting worse and worse. The wait time for your appointment sometimes is an hour. My last physical I had a list of things to go over with the doctor and she only let me go over 4 of the 6 questions with her. I will be looking for another clinic.
Everyone is very professional and friendly. Dr. Hett is an amazing physician. She is smart with great communication skills. I also had blood drawn and the lab girls were very nice. I highly recommend Apple Valley Medical to anyone looking for a family doctor.
Went on a Sunday morning to Urgent Care with lower back pain that made it almost impossible to move. Not one person offered to help me; never was offered a wheel chair, tho it was clear I was in extreme pain. That day it was a 10 out of 10. …
Needed the flu shot. Making appointment was very easy. Available times offered fit my schedule. Check-in went smoothly. BUT . . . the printer location is not very convenient for the check-in personnel. It should be on top of the counter!! All went well getting the shot.
Always an easy visit with my long-time primary care physician Dr. Frederixon.
Courteous reception staff and always efficient service with minimum wait times in reception plus after initial vitals screening by doctor’s assistant and …
I have been going there for years. Convenience is important with everything under one roof. From the time I walk through the main door, to the reception desk, sit down open a magazine I am usually called. My Dr. Orandi is easy to talk to …
I had walk in there with severe chest pain barely able to breathe and walk, with extreme chest pain. I had to wait for 3 1/2 hours to get medicated for pain relief. Then the doctor came back after X-rays, blood work etc. and his response …
Coming to this clinic for many years, so far no complaints, except one time my surgery got canceled because I was not communicate and prescribed that I had an infection during my pre-physical. No one call me and explained or apoligize. Last visit about my broken foot they were helpful.
Very disappointing care at the Urgent Care Friday for severe pain of family member. 2 basic lab tests, no scans, about 5 seconds for doctor’s exam. Sent home, offered no pain relief, told to go to the ER if it gets worse (which is where we …
I have been a patient at Apple Valley Medical since 1981. I have always received prompt and professional care. My husband and my children (after they didn’t need a pediatrician) have also been patients. We have seen almost every doctor …
Went in to urgent thinking my tattoo might have been infected. Paid my copay at the front desk, got called, got my arm checked out, wasn’t infected. They then bill me another $15 for my copay, which I’m certain I already paid.. So as paid …
Came in on a Sunday aftertoon after I crashed my bike into a tree and their was only one more waiting. I had breathing issues so I was looked at immediately. The doctor who came was very helpful and seemed like he genuinely cared, told me …
The INR clinic is on our list of regular visits, unfortunately; fortunately, the nurses who work there and monitor issues are wonderful people who are thorough in follow-up and with advice. Staff at the front desks are able to call us by name as soon as we enter, check-in is easy, quick, efficient, always pleasant.
Despite all these responses from the Patient Advocate on google reviews, I was just told in writing by the COO Mark P of AVMC that they didn’t have a Patient Advocate. I have a billing dispute with them and need to make a complaint and …
Horrible experience. Went in because I’m pregnant and woke up with chills/headache and not feeling the best. They got me in right away which was nice. They made me pee in a cup that just sat in my room then eventually was thrown away. …
Went in for urgent care with a teen. Situation presented as possibly critical so they rushed us into triage. Based on initial assessment with PA they were not certain if we would be sent to ER or not. So, they made sure we knew we had a …
They never answer the phone, and then take over a week to return your voicemail. The absolute worst clinic I’ve ever been to. I have serious health issues and have not gotten a live person on the phone for almost 2 months. Anyone giving …
All the staff were super nice and attentive in the urgent care. Super quick visit, and the nurses/doctors listened to all my concerns and fears. Thank you for helping a gal who has serious anxiety over needles!
Absolutely terrible. Was referred here by my GP for a knee issue. Was told to show up 15 minutes before my appointment ONLY to be left sitting in the waiting area for over an hour. Asked receptionist when I was going to be called as …
I have been a patient here for 20 years.This lastyear has been disaster. The scheduling and customer care from their front desk is terrible. Time to find a new clinic where they treat you like a customer.
They were not busy, but I still ended up waiting an hour and 1/2 to see a doctor, who spent a total of 5 minutes with me while looking very disinterested. tossed prescription at me as the was leaving. It was 7pm on a Sunday. So no other …
I’ve always had positive experiences at AVMC-have been a patient for 20 years. But my most recent visit with Tammy Johnston, nurse practitioner, was the best yet. She was thorough and professional and friendly. I would highly recommend her to anyone, anytime.
I have been a patient for over 40 years. All the doctors are kind, listen to all your problems and I could not recommend any physicians group more. Urgent Care is available 24/7 and they have specialty doctors and so many tests available …
Took my son in for a late Sunday night strep test to Urgent care. Of course there’s always a wait, but the front desk staff could not have been more professional ans caring. Trish brought my son a cold rag for his neck and a folded …
After waiting a half an hour AFTER my appointment time (also showed up 10 minutes early per their request), asked if I was ever going to get seen. The nurse came out and put me in a room. AFTER another 40 minutes in the room and STILL have …
There’s no longer any reason for me to keep visiting this clinic after being a patient my whole life. It’s just getting worse and worse, from taking an hour to schedule an appointment, to having to wait 45 minutes from the time the …
Came here for work injury. Urgent care went just fine. Had to make a follow up appointment with the clinic side. Was given a doctor. It was one of the most horrible appointments I’ve ever had! The Doctor was rude, arrogant, talked down to …
I can’t remember feeling as sick as I did last week – I ended up having the flu, earache, and pink eye all wrapped up in misery. No fun. I went to Apple Valley Medical Center because I trust them, and they didn’t disappoint. They were kind …
I went to Apply Valley Medical Clinic thinking there was nothing wrong, I needed a referral to the Dizzy Center and one of those colon test you do at home. The RN took my pulse and discovered I had an erratic heart beat. The nurse and doctor took very good care of me. I was very satisfied with my care.
I called ahead to validate my appt as I was a bit worried that I might be a few min late. Since I want to be seen on time, it would seem that we as patients should arrive on time. I checked in 1 minute before my appt, the receptionist was …
I have been a patient since 1982 at this clinic and seen many changes recently in the past year and a half I have seen several great Drs leave. This clinic is not much help with medication refills as they are not done promptly and when you …
Went in for workman’s comp, nothing serious but had maybe pulled muscles. Went around two in the afternoon so fairly quiet and all in all. Took 6 hrs from check in to leave. Half of the wait was in the room waiting for the doctor. If I had …
I confirmed my appointment Nov 16 for my little one, I forgot to what time my appointment was for and called to check; I was then put on a hold for an 1hr 30m. At this point I wanted to cancel my appointment, so hung up and waited a bit to call back; I was out on hold another 45 MINUTES! don’t come here, not worth it.
My nurse was great. My doctor looked like she was 16 and was not professional. She didnt ask me questions about my symptoms or even allergies to meds!! This is the only place that accepts my insurance away from home; so I will happily drive …
A lot has changed in a short time as not only has this become part of the Allina network, but consolidation also closed surrounding clinics. Last two times, wait times on hold have been increased tenfold. It has taken minimum 5 days to see …
Will not be returning to this medical facility. Waited about 30 minutes past the point of my scheduled appointment just to get in. By the time the nurse called me back, I spent about 20 more minutes waiting to see my doctor. I ended up …
Only writing this review because I have the time to since I’ve been in the waiting room for 20 minutes past the time my appointment was scheduled for. Dr Palace and Dr Orandi are spectacular but without fail every appointment I schedule …
This clinic has changed in numerous ways over the 15 years we’ve been patients there but continue to be our choice for a primary clinic for not just the little things but the big things. We especially appreciate being able to get everything …
. Update Jan 2022. In line , waiti g room . Wait is 1 to 2 hours. Good luck. Nov 2021. Update. I am in line for urgent care. Told 1 and half hour wait. Ok. People have to remember. Because of Covid, everything changed. Employees have …
Definitely do not recommend coming here. Went in to urgent care Sunday for a UTI and was given an antibiotic. Started taking it and had the worst reaction ever migraine and nausea and vomiting. I called and was told my doctor would be in at …
We took our daughter to urgent care and the only staff that was kind to us was the front desk person. We waited over an hour and people that check in after us were seen before us. The nurse and the doctor seemed annoyed that they had to be there. We definitely will not be going there ever again.
I waited 1 hour and 15 minutes to be seen in Urgent care. The doctor was very friendly and helped resolve my medical issue. I was issued an antibiotic prescription. The doctor offered to send it to my pharmacy, as opposed to writing me a …
Don’t waste your time or money at this place. The quality of this facility’s urgent care clinic has declined shockingly and significantly over the past two years. I don’t know if this coincides with the urgent care clinic hours being …
Keep Driving, we have had multiple bad experiences with this facility. Staff is rude and uncaring, ran up expenses and still had to go to the ER to who told us that we had a pinched nerve and gave us a muscle relaxer and sent us home. Oh …
This is a great UC (Urgent Care) medical center. The check staff are extremely polite and patient. They offer free coffee and have a nice cafe. The waiting room is very comfortable. Our wait times vary but for the most part we have not waited too long. The medical staff is great!!
Was Better Before – too much branching out not enough focus on the individual patient. Wires always getting crossed when the doctors try to coordinate patient care. Front staff are very nice. Patient care is losing out here to trying to …
Dr Lina daugela is one of the worst doctors I have ever seen and met. I expect my doctor to have more knowledge on simple subjects like appendicitis and similar topics than I do… her care was horrible, her assessment skills were horrible, …
Neck injury over the weekend. Was referred buy a friend to go get checked out at AVMC. It was clean and staff were very helpful. The nurse that took my vitals, was very nice and personable. I didn’t see any of the doctors that were …
I can’t believe what I just experienced trying to make a simple appointment to see a doctor about strengthening my asthma inhaler, I was scrutinized by the initial call taker then passed off to their nurses line who then scrutinized me …
My 3 yr old daughter wasn’t feeling well so we went in. Long wait, that was expected tho. We finally saw the doctor he was in and out in three minutes. I was told my daughter was fine, ears looked good, chest sounded good. I went home …
I did not even want to give 1 star. We waited for over 3hrs to be seen. I was told by the front desk that its first come first serve… she lied. Two children and a woman who came in after us were seen and discharged before we ever got …
I had a not great experience and wasn’t going to leave the review until I got my statement in the mail. I figured I would leave this as a warning to anyone using the urgent care services. I took my son in to get a strep test. I decided to …
They were a few minutes ahead of schedule, I didn’t wait long between seeing the nurse and seeing my doctor. Both were personable, friendly and efficient. I would have liked a little more time to talk about some minor skincare concerns I had on the side, but they got what I came in for taken care of without issue or delay.
I’ve been coming here for about 5 months…several times. The front desk staff is always friendly, helpful and very patient. They in fact recommended my doctor the first time I called. She’s fabulous and a perfect fit for me…I trust …
Our family has been patients at this clinic since 2000. We have never had any type of bad experience and have always been treated like valued customers. Urgent care has been great on the few occasions we needed them – we were treated with …
Pros: The doctors I have interacted are down to earth experts in their field. It is great to have a conversation with someone who will listen to your concerns and help treat the root of the problem. …
I have gone here for years and never had issue until Allina took over. Since the take over, I have had appointments canceled without the ability to reschedule them. I have had voicemails left without names of the people to call back, just …
I personally will never go here again. Wrong results given following an MRI, making me think I was going to need life saving surgery, no apology was offered for making me panic for over a month, another head MRI scan visit resulted in …
First visit to urgent care had a great Dr and nurse who were very helpful and I was seen right away. Second time I had to wait an hour to be told by the nurse and the attending physician that both of them didn’t know what to do and were not on the same page as the original Dr for follow ups. Not very pleased
Wait times for appointments are routinely in excess of 45 minutes. The bathrooms are not clean. I have found staff on the nurse line to be rude and condescending. The online patient portal has been broken for over a month and staff can’t …
I was seen by the folks in the urgent care after a week long bout of food poisoning. The visit was very thorough with good exchange of information with the staff. Some diagnostic labs were run with no abnormal results so the attending Dr. …
I am giving this facility 1 star because of the incredible decline in ethical care. I saw a doctor for a pounding headache, knowing I am an addict (as it was in my charts and noted I take suboxone) she prescribed me opiates as she rushed me …
The doctor that I saw their was one of the most patient and thorough and play some people to be around considering being in a doctor’s office?! He was more than willing to listen to all my concerns and to give me whatever advice and …
The process to reach a person to make an appointment is ridiculous and makes absolutely no sense. After waiting on hold for an hour multiple times to make an appt I opted to have a rep call me back and was told I wouldn’t lose my place. …
Extremely difficult to reach a human. Wait times are almost an hour every time. Called today, sat on hold for a while, then went with the ‘call back assist’. Their automated system called me back, the lady that answered said hello, and then …
Scheduling staff “didn’t know” what an annual exam was so scheduled as regular visit, now I’m on the hook for the full bill. Billing didn’t help resolve issue and I’ve been waiting for 2 months to receive a call back from the office manager …
I was told by CVS that I needed an appointment to get my prescription re filled. I called to make an appointment, I used the call back option. After waiting 27 minutes I got the call back were I I was hung up on. I called again and decided …
Had a great experience here. I was in and out in a timely manner and everyone was so friendly. I didn’t know where to turn, I’m glad I found this clinic,
As another reviewer stated I wouldn’t have given even 1 star if I didn’t have to in order to leave my review. Super long wait times in the Urgent Care and the story changes every time as to why others checking in after you are receiving …
Sad I am forced to give a single star. My pharmacy called three times to get permission to give me a refill with no response. Now on to the Clinic. I have a new doctor (no one from the clinic thought to tell me) They are refusing to refill …
If you are below upper middle class or a minority then this IS NOT the place for you. They will call anyone high risk, they will send you to 2618875 different places, they will not contact you with test results, they will increase your …
After our visit with Julie Gerth my wife cried and felt hopeless. Avoid Julie Gerth!!! I believe Julie treatment us differently because we are brown people! …
I love our doctor at the Apple Valley Medical Clinic which is the only reason I gave 3 stars. Allina gets ONE star at best. Ever since Allina took over, we have been VERY unhappy with the service (not of the clinic staff – they are still …
No one answers phones, can’t get in touch with doctors after urgent care visit. The pharmacy is out of the medicine prescribed and neither myself nor my pharmacy can get in touch with a doctor at the clinic to get an alternative prescribed. And of course it’s something I need to start taking today because I’m sick!
I would give zero star if I could, Doctor Hett is a liar, she’d tell you to test out something and she’d tell you that it’s all covered by your insurance company, then you will receive a bill and you will have to pay for it!
My son and I had an appointment tonight at 6 it’s now 7 and we have not even seen the dr yet. It seems like this is a consistent issue here. The nurse was disgruntled and not friendly. The nurses response was like yep… we’re running a …
I’ll give this place 2 stars because Dr. Diede is wonderful, but overall this clinic has taken a major nose-dive ever since Allina took over. “System is down,” scheduling failures, short-staff/long wait times & prescription-fill mistakes. …
Took me 30 minutes on hold and I asked if the last doctor or petitioner I saw was still there and they needed my name my address my date of birth and my phone number in order to …
I went for Preventative Annual checkup each year, Doctor Hett asked me to do blood work and check for Colon cancer, I asked her if theses are covered by my insurance company, she said yes and confirmed it should be all covered. Now I am …
Been a patient for over 10 years, but their front desk staff was probably the most unprofessional group of people I have ever dealt with at my last visit. It’s important to listen to the patient which they didnt do, they became hostile and …
This place was horrible before it was Allina and it still is horrible. I just walked in with my toddler who needs stitches and was told there was a 2.5 hour wait. Not saying those who where there ahead of us didn’t have other serious …
They have provided very good care through out the years of going to the clinic.
My first time with new doctor for a Medicare Wellness Exam. All went well.
The doctors and front desk staff have always been incredibly professional and helpful.
Staff is very caring and the doctor in Urgent Care was amazing.
My experience that nice was very great.Despite a every waiting time everything was perfect.You ❤.
Very HORRIBLE waiting time in URGENT care ..!! It took almost 2.5 hours to complete doctors general checkup.
Been a patient for years. Never had a problem. Staff great.
Waited for 45 min in waiting room and another 30 min in the patient room before anyone see my daughter
Wait times are long. Doctors are usually running behind. Care is good.
Dr Neibling is a physician that cares about his patients. I have been seeing him for years.
Truly unbelievable how far this place has fallen since being sold to alina
Great doctors. Very rude reception staff. Some nurses are rude too.
Dr. Jones was terrific as always as was the LPN. I’m sorry I don’t remember her name.
The Dr. was great, but the facility is absolutely filthy. Ever chair, no exaggeration, has a stain.
Had a great experience with AVMC on my most recent visit. Did not wait long and had great customer service.
Love my new doc but been waiting in pain since 9/11 for my Rx to be called in! Why the wait?
Have been coming here for my visits for the past 15-20 years,may be longer,have lots count.really like my dr🙂although my posting name here isnt my first. …
Dr. Frederixon is my doctor and I’ve been going to him for like 15-20 years. I don’t want to go anyplace else.
Very kind woman in the billing office helped me a lot. I wish I remembered her name. Kindness goes a long way
I was very satisfied with my visit. But, I have not received the results of my blood test yet.
I used to work here, can confirm that the patients are deeply cared for.
I have been a patient here for nearly 50 years and have never had a bad experience.
I didn’t have to wait for service,Doctor was right on time.All attendants were very friendly and did jobs well.
Waited forever with a freind just to do a pee test. Asked how much longer and was not given a strait answer. Avoid this place if possible i would choose no stars but google wont let me
Clean, good service, like any doctor’s office there can be some wait time even if scheduled at a certain time
One of the very few twenty-four-hour seven-day-a-week 366 day a year urgent care clinics in the whole state
Made an appointment on my lunch break (11:40). When I got there they said it was at 10:40 and I couldn’t be seen. I know what time I had, they made a mistake and I’m missing work now. Terrible service.
followed my Dr. here years ago now hes gone so is the service i was used to. Maybe thats why he left.
Nurse was very rude to my husband and I tried to tell my husband what was wrong with him.. Before he seen the doctor we didn’t even wait to be seen.. Horrible will never go back
Quality professional medical service provided by Dr. Pallas and RN Kathy. Prompt and thorough. My questions were answered.
Broke my foot on a Friday night. AV Medical was great throughout the assessment. I would definitely recommend them.
Dr Pallas is always friendly and very helpful. We have seen him for years and wouldn’t consider changing.
Waited my appointment about 30 minutes just to do DOT and pre employment test. It took me to done two hours.
Dr very thorough, explained everything so I understood clearly. very patient and spent good amt of time with me
very reassuring.
very good doctor
New patient appointment was amazing. Doctors here really do care about your health!
Their “message board” needs improvement. I have been trying for weeks to simply get ahold of my doctor to cover reports and determine my next steps.
Not a good clinic seems as though they just pass you over to get to the next patient. I gave it a 1 star but it doesn’t, even deserve that:
It was a busy night and appointments were running late but the staff (medical and non) were apologetic and helpful.
Dr Niebeling is the best. I live 20 miles away and will always go to him. Personalized attention to my health!
Friendly staff and doctor, even though the office was busy. Quickest and most painless blood drawing I’ve ever had.
My wife and I have been patients for several years and are very happy with The Apple Valley Medical Center and their staff!
Just look at the reviews for this place. It’s a joke. They didn’t listen to a word I told them so I made an appt at health partners in Apple Valley a week later and they actually listened and was good to go.
Apparently they don’t believe in diagnostic tests, make tons of excuses and hand out antibiotics like candy. Avoid them at all costs, especially urgent care. This place is a joke.
I saw Tammy Johnson P.A. And she was very thorough in finding out what was the cause of my pain. Very kind and understanding, lots of time spent.
Met with Dr Patel and she was such in a hurry to go home because I was the last patient and didn’t acknowledge what I was saying! Horrible nurse who asked me a question and would cut me off several times! Very unprofessional!
Easy to get an appointment and Julie and the nurse helped me with my issue and they got it all done in less than an hour.
I am very happy with the quality of care that I always receive every time I go to Apple Valley Medical. i would happily recommend this facility to anyone.
I recently had an appointment with Dr. Steichen. Both Dr. Steichen and his nurse have always listen to my health concerns and recommend appropiate treatments.
Even if I didn’t leave with the answers to why I was feeling off – I feel comfortable knowing that everything was checked and cane back normal! Everyone was kind and thorough.
They have no clue what was wrong with my son 2 visits later then he is still covered in lumps and they tell me it will go away it’s hives. Then I go to the er after 5 minutes they tell me what is wrong with him. Screw this place I’m done. I tried calling manager no response ignoring my calls. THEY SUCK AT THEIR JOB!!!!!!!!
I always get in on time. The doctors are knowledgeable and attentive. I feel like my health is in great hands.
Not kid friendly at all! They get you into a room with your suffering child, find you some quick cover up solution & send you off with your child still suffering!
This place is absolutely TERRIBLE! I checked in this morning at 8:30am, and I’m still sitting in the waiting room, and it is now 10:10am. My name has yet to be called, but I’ve watched about 4 people, who checked in after me, be called in. …
The MDs are so wise at this clinic and have so much good advice. My physician really cares about my health and my unique situation.
Natalie Patusch is simply the best. She listens very good to her clients, helps with various options for treatment and is very thorough.
I thought the whole staff there was super friendly to me and my daughter! The nurse and doctor were awesome and figured out what was going on with me!
An hour and a half wait for shortness of breath. These doctors clearly don’t care about your well being. Yet they still work there. Get a new job doctors. You clearly don’t like healing people!!
Efficiency is so much better, wait time has improved, having many more specialists is so nice, now I don’t have to drive to the Twin Cities.
Dr. Mies is always so positive and knowledgeable. She makes me feel comfortable and I am so fortunate to have her as my doctor
I followed my favorite doctor to this office and I am very happy I did, I love it here,the staff and doctors are the best .. live the new remodel too more brighter and welcome
I had xray and visit with Matt for post-op check, I was in and out and treated with great respect from entering to exiting. Thank you! All clinics should be like this!
I visit the skin clinic on a regular basis. Since I’ve started I’ve noticed my skin looks better and I don’t have the breakouts that I had previously.
Dr Troedson is excellent, he spends time with you, listens and asks questions. Is very honest and tells you the truth. Also will refer to another expert if he sees something wrong.
I am a 46 year old male who’s medical issues are complicated to say the least I was with Health Partners for over 20 years and after to many errors, misdiagnosis, a long drive to St Paul continually for x rays or specialty services I …
My visit with my primary care provider went well. Dr. Steichen is always professional, thorough, caring, and takes time to listen.
Everyone was very nice, friendly and helpful. The Dr. listened to me, gave me a suggestion for what to do and sent me home with a prescription. I would go back again!
Dr. Hett is very polite and professional. She is easy to speak with and understands my issues. I trust her judgment and opinion.
I have been going to this clinic sense 2005 and have been seeing the same doctor sense then as well I love all of the staff members and nurses and doctors everyone is so friendly and nice and have a smiling face
Stay away from Dr. Gerst. She will not allow you to ask about couple issues during visit. Treats normal appointment like urgent. Just wants to move to the next victim
These people are complete morons. I came in with cluster headaches, I’ve been having them since 2003, they thought I was seeking drugs! Refused to treat me, but charged me all the same. I had to go to a neurologist to be seen and treated because of there incompetence. Don’t go there!
I came in for a follow-up immunization shot. The whole process was very easy and quick. The medical specialist was courteous and efficient!
Dr. Frederixon is wonderful. I have been seeing him since the 80s. He cares about his patients and provides the best medical care.
I was very pleased by the speed and efficiency of my last urgent care visit. The lab and script were prompt and the PA was great.
This is a dangerous, high employee turnover facility, that does not adequately train its employees (residents and fellows moonlighting or nppa). Not equipped to handle the volume it serves. Day time staff with stake in facility support …
Bah. Short wait time at 7am, went in, asked the doctor to see what my sickness was. She was confused on what it could be and said it was a virus and I would be fine. Seemed like it was a guess on what I had.
The doctors here are ridiculous. The only outcome for which they strive is to diagnose patients with something every visit. I’ve been inaccurately diagnosed 3 out of 4 times by 2 different doctors at Apple Valley Medical Center.
Terrible service rude staff doctors are usually fine tho. Billing is absolutely awful and makes mistakes every time we go there sending bills despite insurance already paying them.
The receptionists are awesome! Dr. Orandi and Cheryl are the best. INR Ann is great. I have never received such care from all of the above. Thank you!!
We are so fortunate to have this clinic so close to us. We have been going there for many years. The service has always been excellent. We love you guys!!!
The dr. Hauton or something what ever his name is totally inexperienced and treated me like I am wasting his time. He did not even explain very well and acted like he had to go somewhere else
Compassionate doctors, nurses and staff. Personal but also professional service and willingness to help. They extend my life longevity I’m sure!
I’ve been going to Apple Valley Medical Clinic for many years and I’m always pleased with the results. Their doctors, nurses and staff are always pleasant, helpful, and knowledgeable with the problems I have had.
VERY VERY WORST CENTER ,, no one cares and it took 3 hours to meet simple family medicine. They ask you to WAIT WAIT WAIT. It’s not a first time for me , it happened 2nd time.
Calling to schedule an appointment today took me 55 minutes. There is a 25 minute wait just to get someone to answer and then once they do you will be transferred to talk to someone else who will eventually return you to the queue and then …
AVMC had a few small debts against me from back in 2006 found them RECENTLY submitted to my credit report stating they were NEW debts from 2014! Call the clinic and they had every excuse in the book why it was there and promised to clear it. Contacting a lawyer as this is 100% illegal!!!
Dr. Sreichen and his staff are thoroughly professional, kind and caring. He has been my doctor for almost twenty years and I wouldn’t consider going anywhere else for medical Care.
Trying to contact the Apple Valley Clinic MN is virtually impossible, the service is dismal, the management of Allina Health should try contacting their clinics just to see how useless their organization has become.
I understand it’s hard when you are in pain or don’t feel well but please run from this place unless you know a really good doctor there. I tried a few doctors there and I ended up in the real ER after all blablabla … “it’s just a virus u will be fine”
Dr. Diede is fantastic and always very pleasant. .. her nurse the day I was in… not so much.. didn’t even say hi just walked me back and started the initial exam.
I had no issues with the staff and Dr. Palace has given me phenomenal service over the years. I think all the bad reviews are from narcissistic cry babies who go crazy when their demands aren’t met instantly.
Terrible support from this place, they couldn’t figure out what was wrong after one visit, takes 4 working days to get back to me and say I need to go to a specialist, specialist is a sister company and rude, they won’t see me for a phone call visit in two and a half weeks for just a phone call with the doctor! Never again
Always able to get appointments on short notice, check in is easy, and they are open longer hours so I don’t have to take time off of work to see a doctor. Super convenient.
Dr. Orandi and Nurse Sheryl were very professional, helpful, and kind on my visit. I am very grateful for the time and expertise they gave me in a procedure. The issue was completely resolved. Thank you so much.
I always get the best service at Apple Valley Medical Center. My health problems goes away after getting treated by health professionals, who works for this Medial Center. I have to take off my hat particular for Dr. Peter Fredrickson!
Dr. Troedson best ever. Understands the more mature patient. Great bedside manner during office visits. Takes the time to make sure that you have a good understanding of diagnosis.
Typical clinic with typical waiting times. People shouldn’t be surprised. Too bad the recent remodel resulted in such a poorly designed admitting and waiting area. Temporary signs are still posted to clarify where to go for check in, Urgent Care or even the restrooms….
Dr. Miller, is a wonderful Dr. He is a very caring physician, that explains to you what you’re dealing with and listens carefully to your concerns. I would highly recommend him if you have a lung issue or sleep apnea.
DO NOT EVER GO HERE! If i could give a negative star i would! They have screwed me over several times with procedures and billing. Billing my insurance for a work comp injury and billing my company as well. Sending my bills to my brothers …
This place is the worst… nurses lied, feels like the staff is incredibly incompetent. My son has the flu and what looks like pinky eye, instead of treating both they decided to treat one and tell us to come back tomorrow if his eyes look the same… what a rip off!!!
Very poor service, sucks, & long wait time to get in to see the doctor. And when I get in the room, I still have to wait a long time. Last night, I spent 11/2 to be treated for UTI & my test wasn’t ready. 😢😢😢 …
Absolutely terrible service. I arrived at 8:45am on Sunday morning and there were only two others in the waiting room. It was nearly an hour and a half before I was called into the Dr’s office where there I spent another 20mins waiting …
I had to take my son for multiple urgent care visits and always happy with the result. The staff was very friendly and the doctors were good with patience.
Natalie Pausch did my physical and was very thorough. She took lots of time for questions and helped me with figuring out who to talk to to get a 3D mammogram. …
Waited almost 3 hours to be seen the desk ladies lied and said oh ur next on the chart to be called b.s. a total lie . Switching clinics and doctors I don’t like or trust this clinic anymore
The greeters at this clinic are generally very cranky and it seems like it is an inconvenience to check you in. HOWEVER, the doctors at this clinic are outstanding. I have never had a bad run-in with a provider here.
Love the Doctors, but this place has the WORST billing department of any business I’ve ever seen. They send a bill, then stop and next thing you know you get a phone call from their billing office stating you owe them money. Well, how do I …
Avoid urgent care at all costs. I’ve been here once and my fiance another time and both times the wait was over an hour and we were one of 2 or 3 people waiting. Another time I went for a broken arm for urgent care, they wrapped it and …
I had a very good experience last week when I went to the Apple Valley Medical Center. My doctor was on time and I got in right away at the lab and the radiology department. Dr. Diede was very thorough.
Tammy Johnston is the best doctor i have ever seen at this location in a long time and i have been coming here since i was a little kid. She truly goes above and beyond for her patients and thats rare now a days.
I have been going to AVMC for few years and have great Doctors. I have lots of health issues but Dr. Troedson has been great every time I go there with major problems. I respect and trust all of the people who work with Dr. Troedson.
Dr Steichen always takes the time to listen to everything you have to say and answers all of your questions. That is a rare quality in doctors today. I have referred many patients to him over the 20+ years I have been seeing him.
Experience is lousy from start to finish. They have no empathy for their patients and seem to only care about making their money. I have went here since I was a kid and somewhere along the way they have lost their touch. All the negative reviews should say everything you need to know.
I made my appointment and was seen next day by a specialist.
My doctor was very knowledgeable and courteous. …
Be aware. I had a scheduled appointment today. Appointment was canceled without notification. Opps schedule glitch. Will take another month to get another appointment.
I’ve been coming here since the 80s. My family is good friends with Dr. Maas. I’m sure he’s proud of the expansions and upgrades. We love it here! Still feels like home.
terrible hospital, long wait time even if the waiting room seems empty . my so had bit through his lip due to a fall it clearly needed stitches but the lady at the front desk diagnosis him said he would be fine and sent us on our way. what a joke.
My recent visit went well from check-in to the nurse to Dr. Diede to the lab. I felt what I had to say about my health concerns and general well being we’re important. It is nice to be listened to.
The appointment was to discuss left leg sciatic pain. Doctor Stiechen paid close attention to my symptom descriptions and IMHO completed a thorough physical check. Additionally he provided an anti-inflammatory perscription reccomendation, …
Where to start. I went in for a strep test and after 2 seconds the elderly doctor said I had mono and left without any explication besides 3 pages printed off a Web page about the virus. Next, after complications I ended up in the urgent …
I have been going to the AVMC since 1976. Obviously I am very satisfied with the doctors and their friendly and professional staff. They are the best! I always feel comfortable and never rushed. Thank you.
I went into the Urgent Care at AVMC with a sinus infection and chest congestion. I used to go to the Apple Valley Clinic but switched to the Mayo Clinic in Cannon Falls but didn’t want to miss work so decided to use the UC. The doctor was …
Hi
Doctor Holly Hett has been my doctor since i moved to Apple Valley about 10 years ago, …
Checked in at 1:15 today. It is 4:20. Still not seen. Will no longer use this facility. Change over to Allina has been horrible.
Dr. Rachel is the first doctor I have ever had that seemed to honestly care about how I was feeling. She was sweet and personally called to check on me after a few days. I will continue to go here becuase of her.
Called last week to schedule an appointment with an ENT. When I showed up today for my appointment, they said I was scheduled with a regular Dr, not an ENT, and the scheduling desk has made this mistake before too. Now I have to rearrange …
I am so pleased with my experience at Apple Valley Medical Center. The nurses that have helped me are top notch, and Dr. Steichen is a great doctor. Practical, listens to my concerns, and it fantastic to work with. Thanks, Dr. Steichen and staff, great job!
Dr. Orandi is such a good doctor. She is thorough, has great bedside manner and is easy to talk to. I know I am in good hands with her caring for my medical needs.
The doctor spent maybe a minute with me and basically told me I have a cold but didn’t take the time to find out what wasgoing on. He told me to use OTC meds that I was already using. I also am from out of town so this was an expensive …
I called to make an appointment and had questions regarding if the appointment would be “virtual” or in person. The lady on the phone was very rude, short, and not compassionate one bit about the situation. This is not the first time I have had these negative interactions with the staff on the phone.
Horrible treatment . I had been dealing with back pain for 2 weeks before I could no longer take take the pain. The so called doctor prescribed me medication that we establish didn’t work the last time I had taken them. I also felt as …
Very nice people in Radiology & Imaging.
We feel very fortunate to have such great doctors available to us at Apple Valley Med Center. Dr Steichen has always been such an incredible doctor for our family. I’m so thankful that he takes the time to address all of our concerns and needs! Thank you AVMC!
DO NOT GO HERE!! ESPECIALLY WITH CHILDREN!!!
But really you make the call. Here’s what happened to us. …
Miss diagnosed shingles. When it got worse went back in which they told me to do. Front desk nurses freaked out at my upper right face and said there was nothing they could do and did not want to mess with eye areas. Keep in mind I did not …
Nice facility, friendly doctors. My only complaint is that these doctors don’t really care about their patients. Someone close to me visited this exact location for severe headaches only to be prescribed Aleve before suffering from a severe …
Over several late night visits to AVMC UrgentCare, thanks for their very extended hours from 7am to 11pm, I have always received great, fast and concerned care from AVMC UrgentCare. It’s my go to UrgentCare in the Twin Cities due to their …
Worst customer service in the world! We were told 30 min wait to check our baby who had a broken nose and trauma to her face but she wasnt a priority. 1.5 hrs later we still werent seen even by triage smdh its ridiculous. As I asked what …
The nurses and physicians are fantastic, but the receptionists are straight up the worst. I’ve been trying to make an appointment for a week and all I’ve gotten is voicemail. If you call in, expect to be on hold for about 10 minutes.
Took our 3 year old son in with what we suspected to be an ear infection. Upon arrival they did a temp check he was at 103.. they came back in with Tylenol in a cup (which was the first red flag to me), I don’t know how many three year …
The care that you get seems to be hit or miss. Dr. Scott Benson is an incredible doctor and I always ask for him. The other doctors are pretty good, but Dr. Benson just has a great sense of humor that If you want an appointment, be prepared to wait on the phone for 15 minutes, though.
AVMC IS A MACHINE THAT PROCESSES WIDGETS. THE DESIGN RUNS POORLY WITHOUT FEELING, CARING, OR INTEREST IN HUMANS. WIDGET REPAIR ONLY. …
As a clinical psychologist, patient relationships are something I consider incredibly important. Perhaps not as much as medical knowledge from a physician, but it’s up there. I’ve had some bad doctors there. Likewise I’ve had some good …
I’ve been going to AVMC for about five years and I am generally quite pleased with the service I receive there. I’m especially impressed with Dr. Todd Stolpman and Dr. Trygstad. They are both very good listeners and have given me very …
I just went there to been seen. Blood in my urine. And a constant pain. Said I owed a bill from 5 years ago and they couldn’t help me. I said I thought it was necessary to be seen. And I’ve always have had insurance. This bill they spoke …
Let me just say up front: Dr. Scott Benson is AMAZING. This review has nothing to do with him. He’s the best GP I’ve ever worked with. …
Have been a long-term patient here for some time, but the practice and ER has gone significantly down hill. Today I was told 40 min wait at check in, but what they should’ve said is 40 min wait to get back into a room, then another 50 min …
I have been going here for around 15 years now and sometime in the last few years everything about the place completely changed for the worst. Patient care no longer seems to be important, doctors now only take a few minutes with each …
This place is a complete dissaster. They are all very friendly, but soooo very incompetent. I can almost say everytime we have gone there, there is a problem. Perscriptions do not get sent over to the pharmacy, they lost our medical …
Awful!!! I don’t know how much they are paying the people who rated above 2 stars! I always wait longer than an hour…if some one comes in after you and their care is more “urgent” than yours you will get bumped back to the end. I had to …
If I were you, I would go out of my way to avoid this place. They are for-profit so they can turn you away. My brother-in-law brought his son in to be seen in their urgent care and they had a $50 bill they couldn’t pay at the time of …
They overbook appointments like an airport overbook flights. Its all about money here. Waited 40 minutes after being put in a room the last 3 times I’ve been in. Sent to TRIA one time for a big sliver (that eventually an older doctor at AV …
Preregistered for a visit and I’m still waiting to be seen. It’s going on 3 hours now
Dont go to apple valley medical center. Not only does it take hours to be seen, and the doctors dont even remember who you are when you visit several times, they are negligent. I went in several times for IUD problems, one of which I had …
We’ve always been pleased with our regular doctors as well as the Urgent Care staff. The nurses and folks at the check-in are just as professional and friendly. Thanks for taking care of our family!
This place doesnt listen to or care about their patients, i went into their urgent care with stomach pains and the whole time i was describing my symptoms the lady was glarring at me with a “why are you wasting my time with this” look and …
I would not go to this clinic for anything more than a cold. My experience with the healthcare providers has been negative. The exception is the doctors of the urgent care seem really competent. I have had success seeing them. I had …
They are experiencing growing pains the last few years. Actually, before that they had new management and it went from a quaint medical facility that felt like the best of both worlds (small town service, big town facility) to all about the …
Dr. Hett is a kind and caring Doctor. She listens and follows up so quickly! Her nurse, Daniele, is very efficient and capable! My wait time was short after check in, and in the exam room. Daniele Gabe me my flu shot and I didn’t even feel it! Now that is talent!!
This clinic used to be great. Now you can’t get to the doctors you need to help treat you. It’s hard to contact a doctor without an appointment. …
I am a 70 year old, 25 year patient at AVMC. My AVMC doctor is by far the finest physician I’ve ever known. Being a combat disabled veteran and having had a dozen general anesthesia surgeries plus other major health issues, I’ve known …
We found ourselves at Urgent care this evening because my 22 month old son had Croup. The staff was friendly, the doctor was very good, and our nurse was fantastic!! They did a great job treating my little fella, as well as being sensitive to my overly anxious first time mama worries! Thank you!!
Will be looking for a new clinic. I have copd and take daily meds. The first year there the doctor refused to refill until I came in. It was less than a year and because of that not covered by insurance. I said I would not pay for the …
My girlfriend got hives and her face started to swell up. Since she has never dealt with this situation before, she started to get really worked and nervous about it. We came here late around 10:30 or so, the young woman at the front desk …
Highly discourage anyone from going here. The Doctor failed to mention there was blood in my daughters urine (she has a bleeding disorder so this is especially pertinent information) and gave her antibiotics that her Pediatricians office …
We love all the Doctors and Nurses there but its sooooo hard to get a hold of anyone. Making an appointment is a nightmare trying to get on the phone. You are put on hold for 10- 15 minutes. Than trying to get a message to one of the
Drs takes longer. They need more help in the phone department.
I went in yesterday and had to wait over 30 minutes to be brought to a room. Had to wait another hour to be seen by the doctor who didn’t really seem to care about symptoms but more worried about how “swamped” they were in her words. I had …
I have been going here for about 15 years. The service and care has been getting worse and worse. The wait time for your appointment sometimes is an hour. My last physical I had a list of things to go over with the doctor and she only let me go over 4 of the 6 questions with her. I will be looking for another clinic.
My son crashed in a bike race and had multiple cuts and severe road rash. We needed to rule out a broken shoulder and hip issues. …
Everyone is very professional and friendly. Dr. Hett is an amazing physician. She is smart with great communication skills. I also had blood drawn and the lab girls were very nice. I highly recommend Apple Valley Medical to anyone looking for a family doctor.
Went on a Sunday morning to Urgent Care with lower back pain that made it almost impossible to move. Not one person offered to help me; never was offered a wheel chair, tho it was clear I was in extreme pain. That day it was a 10 out of 10. …
Needed the flu shot. Making appointment was very easy. Available times offered fit my schedule. Check-in went smoothly. BUT . . . the printer location is not very convenient for the check-in personnel. It should be on top of the counter!! All went well getting the shot.
Always an easy visit with my long-time primary care physician Dr. Frederixon.
Courteous reception staff and always efficient service with minimum wait times in reception plus after initial vitals screening by doctor’s assistant and …
I have been going there for years. Convenience is important with everything under one roof. From the time I walk through the main door, to the reception desk, sit down open a magazine I am usually called. My Dr. Orandi is easy to talk to …
I had walk in there with severe chest pain barely able to breathe and walk, with extreme chest pain. I had to wait for 3 1/2 hours to get medicated for pain relief. Then the doctor came back after X-rays, blood work etc. and his response …
Coming to this clinic for many years, so far no complaints, except one time my surgery got canceled because I was not communicate and prescribed that I had an infection during my pre-physical. No one call me and explained or apoligize. Last visit about my broken foot they were helpful.
Very disappointing care at the Urgent Care Friday for severe pain of family member. 2 basic lab tests, no scans, about 5 seconds for doctor’s exam. Sent home, offered no pain relief, told to go to the ER if it gets worse (which is where we …
I have been a patient at Apple Valley Medical since 1981. I have always received prompt and professional care. My husband and my children (after they didn’t need a pediatrician) have also been patients. We have seen almost every doctor …
I have visited this clinic on three occasions and none of them have gone well.
Visit 1: I had tonsillitis and I knew it because I get this illness twice a year …
Went in to urgent thinking my tattoo might have been infected. Paid my copay at the front desk, got called, got my arm checked out, wasn’t infected. They then bill me another $15 for my copay, which I’m certain I already paid.. So as paid …
Came in on a Sunday aftertoon after I crashed my bike into a tree and their was only one more waiting. I had breathing issues so I was looked at immediately. The doctor who came was very helpful and seemed like he genuinely cared, told me …
The INR clinic is on our list of regular visits, unfortunately; fortunately, the nurses who work there and monitor issues are wonderful people who are thorough in follow-up and with advice. Staff at the front desks are able to call us by name as soon as we enter, check-in is easy, quick, efficient, always pleasant.
Despite all these responses from the Patient Advocate on google reviews, I was just told in writing by the COO Mark P of AVMC that they didn’t have a Patient Advocate. I have a billing dispute with them and need to make a complaint and …
Horrible experience. Went in because I’m pregnant and woke up with chills/headache and not feeling the best. They got me in right away which was nice. They made me pee in a cup that just sat in my room then eventually was thrown away. …
Went in for urgent care with a teen. Situation presented as possibly critical so they rushed us into triage. Based on initial assessment with PA they were not certain if we would be sent to ER or not. So, they made sure we knew we had a …
They never answer the phone, and then take over a week to return your voicemail. The absolute worst clinic I’ve ever been to. I have serious health issues and have not gotten a live person on the phone for almost 2 months. Anyone giving …
All the staff were super nice and attentive in the urgent care. Super quick visit, and the nurses/doctors listened to all my concerns and fears. Thank you for helping a gal who has serious anxiety over needles!
Absolutely terrible. Was referred here by my GP for a knee issue. Was told to show up 15 minutes before my appointment ONLY to be left sitting in the waiting area for over an hour. Asked receptionist when I was going to be called as …
I have been a patient here for 20 years.This lastyear has been disaster. The scheduling and customer care from their front desk is terrible. Time to find a new clinic where they treat you like a customer.
They were not busy, but I still ended up waiting an hour and 1/2 to see a doctor, who spent a total of 5 minutes with me while looking very disinterested. tossed prescription at me as the was leaving. It was 7pm on a Sunday. So no other …
I’ve always had positive experiences at AVMC-have been a patient for 20 years. But my most recent visit with Tammy Johnston, nurse practitioner, was the best yet. She was thorough and professional and friendly. I would highly recommend her to anyone, anytime.
I have been a patient for over 40 years. All the doctors are kind, listen to all your problems and I could not recommend any physicians group more. Urgent Care is available 24/7 and they have specialty doctors and so many tests available …
Took my son in for a late Sunday night strep test to Urgent care. Of course there’s always a wait, but the front desk staff could not have been more professional ans caring. Trish brought my son a cold rag for his neck and a folded …
After waiting a half an hour AFTER my appointment time (also showed up 10 minutes early per their request), asked if I was ever going to get seen. The nurse came out and put me in a room. AFTER another 40 minutes in the room and STILL have …
There’s no longer any reason for me to keep visiting this clinic after being a patient my whole life. It’s just getting worse and worse, from taking an hour to schedule an appointment, to having to wait 45 minutes from the time the …
Came here for work injury. Urgent care went just fine. Had to make a follow up appointment with the clinic side. Was given a doctor. It was one of the most horrible appointments I’ve ever had! The Doctor was rude, arrogant, talked down to …
I can’t remember feeling as sick as I did last week – I ended up having the flu, earache, and pink eye all wrapped up in misery. No fun. I went to Apple Valley Medical Center because I trust them, and they didn’t disappoint. They were kind …
I went to Apply Valley Medical Clinic thinking there was nothing wrong, I needed a referral to the Dizzy Center and one of those colon test you do at home. The RN took my pulse and discovered I had an erratic heart beat. The nurse and doctor took very good care of me. I was very satisfied with my care.
I called ahead to validate my appt as I was a bit worried that I might be a few min late. Since I want to be seen on time, it would seem that we as patients should arrive on time. I checked in 1 minute before my appt, the receptionist was …
I have been a patient since 1982 at this clinic and seen many changes recently in the past year and a half I have seen several great Drs leave. This clinic is not much help with medication refills as they are not done promptly and when you …
Went in for workman’s comp, nothing serious but had maybe pulled muscles. Went around two in the afternoon so fairly quiet and all in all. Took 6 hrs from check in to leave. Half of the wait was in the room waiting for the doctor. If I had …
I confirmed my appointment Nov 16 for my little one, I forgot to what time my appointment was for and called to check; I was then put on a hold for an 1hr 30m. At this point I wanted to cancel my appointment, so hung up and waited a bit to call back; I was out on hold another 45 MINUTES! don’t come here, not worth it.
My nurse was great. My doctor looked like she was 16 and was not professional. She didnt ask me questions about my symptoms or even allergies to meds!! This is the only place that accepts my insurance away from home; so I will happily drive …
A lot has changed in a short time as not only has this become part of the Allina network, but consolidation also closed surrounding clinics. Last two times, wait times on hold have been increased tenfold. It has taken minimum 5 days to see …
Will not be returning to this medical facility. Waited about 30 minutes past the point of my scheduled appointment just to get in. By the time the nurse called me back, I spent about 20 more minutes waiting to see my doctor. I ended up …
Only writing this review because I have the time to since I’ve been in the waiting room for 20 minutes past the time my appointment was scheduled for. Dr Palace and Dr Orandi are spectacular but without fail every appointment I schedule …
This clinic has changed in numerous ways over the 15 years we’ve been patients there but continue to be our choice for a primary clinic for not just the little things but the big things. We especially appreciate being able to get everything …
. Update Jan 2022. In line , waiti g room . Wait is 1 to 2 hours. Good luck. Nov 2021. Update. I am in line for urgent care. Told 1 and half hour wait. Ok. People have to remember. Because of Covid, everything changed. Employees have …
Definitely do not recommend coming here. Went in to urgent care Sunday for a UTI and was given an antibiotic. Started taking it and had the worst reaction ever migraine and nausea and vomiting. I called and was told my doctor would be in at …
We took our daughter to urgent care and the only staff that was kind to us was the front desk person. We waited over an hour and people that check in after us were seen before us. The nurse and the doctor seemed annoyed that they had to be there. We definitely will not be going there ever again.
I waited 1 hour and 15 minutes to be seen in Urgent care. The doctor was very friendly and helped resolve my medical issue. I was issued an antibiotic prescription. The doctor offered to send it to my pharmacy, as opposed to writing me a …
Don’t waste your time or money at this place. The quality of this facility’s urgent care clinic has declined shockingly and significantly over the past two years. I don’t know if this coincides with the urgent care clinic hours being …
Keep Driving, we have had multiple bad experiences with this facility. Staff is rude and uncaring, ran up expenses and still had to go to the ER to who told us that we had a pinched nerve and gave us a muscle relaxer and sent us home. Oh …
This is a great UC (Urgent Care) medical center. The check staff are extremely polite and patient. They offer free coffee and have a nice cafe. The waiting room is very comfortable. Our wait times vary but for the most part we have not waited too long. The medical staff is great!!
Kind caring people. I felt awful and they did their best to get me up and running again.
Was Better Before – too much branching out not enough focus on the individual patient. Wires always getting crossed when the doctors try to coordinate patient care. Front staff are very nice. Patient care is losing out here to trying to …
Dr Lina daugela is one of the worst doctors I have ever seen and met. I expect my doctor to have more knowledge on simple subjects like appendicitis and similar topics than I do… her care was horrible, her assessment skills were horrible, …
Neck injury over the weekend. Was referred buy a friend to go get checked out at AVMC. It was clean and staff were very helpful. The nurse that took my vitals, was very nice and personable. I didn’t see any of the doctors that were …
I can’t believe what I just experienced trying to make a simple appointment to see a doctor about strengthening my asthma inhaler, I was scrutinized by the initial call taker then passed off to their nurses line who then scrutinized me …
My 3 yr old daughter wasn’t feeling well so we went in. Long wait, that was expected tho. We finally saw the doctor he was in and out in three minutes. I was told my daughter was fine, ears looked good, chest sounded good. I went home …
I did not even want to give 1 star. We waited for over 3hrs to be seen. I was told by the front desk that its first come first serve… she lied. Two children and a woman who came in after us were seen and discharged before we ever got …
I had a not great experience and wasn’t going to leave the review until I got my statement in the mail. I figured I would leave this as a warning to anyone using the urgent care services. I took my son in to get a strep test. I decided to …
They were a few minutes ahead of schedule, I didn’t wait long between seeing the nurse and seeing my doctor. Both were personable, friendly and efficient. I would have liked a little more time to talk about some minor skincare concerns I had on the side, but they got what I came in for taken care of without issue or delay.
I’ve been coming here for about 5 months…several times. The front desk staff is always friendly, helpful and very patient. They in fact recommended my doctor the first time I called. She’s fabulous and a perfect fit for me…I trust …
Our family has been patients at this clinic since 2000. We have never had any type of bad experience and have always been treated like valued customers. Urgent care has been great on the few occasions we needed them – we were treated with …
Pros: The doctors I have interacted are down to earth experts in their field. It is great to have a conversation with someone who will listen to your concerns and help treat the root of the problem. …
I have gone here for years and never had issue until Allina took over. Since the take over, I have had appointments canceled without the ability to reschedule them. I have had voicemails left without names of the people to call back, just …
I personally will never go here again. Wrong results given following an MRI, making me think I was going to need life saving surgery, no apology was offered for making me panic for over a month, another head MRI scan visit resulted in …
First visit to urgent care had a great Dr and nurse who were very helpful and I was seen right away. Second time I had to wait an hour to be told by the nurse and the attending physician that both of them didn’t know what to do and were not on the same page as the original Dr for follow ups. Not very pleased
Wait times for appointments are routinely in excess of 45 minutes. The bathrooms are not clean. I have found staff on the nurse line to be rude and condescending. The online patient portal has been broken for over a month and staff can’t …
I was seen by the folks in the urgent care after a week long bout of food poisoning. The visit was very thorough with good exchange of information with the staff. Some diagnostic labs were run with no abnormal results so the attending Dr. …
I am giving this facility 1 star because of the incredible decline in ethical care. I saw a doctor for a pounding headache, knowing I am an addict (as it was in my charts and noted I take suboxone) she prescribed me opiates as she rushed me …
The doctor that I saw their was one of the most patient and thorough and play some people to be around considering being in a doctor’s office?! He was more than willing to listen to all my concerns and to give me whatever advice and …
The process to reach a person to make an appointment is ridiculous and makes absolutely no sense. After waiting on hold for an hour multiple times to make an appt I opted to have a rep call me back and was told I wouldn’t lose my place. …
Extremely difficult to reach a human. Wait times are almost an hour every time. Called today, sat on hold for a while, then went with the ‘call back assist’. Their automated system called me back, the lady that answered said hello, and then …
Scheduling staff “didn’t know” what an annual exam was so scheduled as regular visit, now I’m on the hook for the full bill. Billing didn’t help resolve issue and I’ve been waiting for 2 months to receive a call back from the office manager …
I was told by CVS that I needed an appointment to get my prescription re filled. I called to make an appointment, I used the call back option. After waiting 27 minutes I got the call back were I I was hung up on. I called again and decided …
Had a great experience here. I was in and out in a timely manner and everyone was so friendly. I didn’t know where to turn, I’m glad I found this clinic,
As another reviewer stated I wouldn’t have given even 1 star if I didn’t have to in order to leave my review. Super long wait times in the Urgent Care and the story changes every time as to why others checking in after you are receiving …
Sad I am forced to give a single star. My pharmacy called three times to get permission to give me a refill with no response. Now on to the Clinic. I have a new doctor (no one from the clinic thought to tell me) They are refusing to refill …
If you are below upper middle class or a minority then this IS NOT the place for you. They will call anyone high risk, they will send you to 2618875 different places, they will not contact you with test results, they will increase your …
After our visit with Julie Gerth my wife cried and felt hopeless. Avoid Julie Gerth!!! I believe Julie treatment us differently because we are brown people! …
I love our doctor at the Apple Valley Medical Clinic which is the only reason I gave 3 stars. Allina gets ONE star at best. Ever since Allina took over, we have been VERY unhappy with the service (not of the clinic staff – they are still …
No one answers phones, can’t get in touch with doctors after urgent care visit. The pharmacy is out of the medicine prescribed and neither myself nor my pharmacy can get in touch with a doctor at the clinic to get an alternative prescribed. And of course it’s something I need to start taking today because I’m sick!
I would give zero star if I could, Doctor Hett is a liar, she’d tell you to test out something and she’d tell you that it’s all covered by your insurance company, then you will receive a bill and you will have to pay for it!
My son and I had an appointment tonight at 6 it’s now 7 and we have not even seen the dr yet. It seems like this is a consistent issue here. The nurse was disgruntled and not friendly. The nurses response was like yep… we’re running a …
I’ll give this place 2 stars because Dr. Diede is wonderful, but overall this clinic has taken a major nose-dive ever since Allina took over. “System is down,” scheduling failures, short-staff/long wait times & prescription-fill mistakes. …
Took me 30 minutes on hold and I asked if the last doctor or petitioner I saw was still there and they needed my name my address my date of birth and my phone number in order to …
I went for Preventative Annual checkup each year, Doctor Hett asked me to do blood work and check for Colon cancer, I asked her if theses are covered by my insurance company, she said yes and confirmed it should be all covered. Now I am …
Been a patient for over 10 years, but their front desk staff was probably the most unprofessional group of people I have ever dealt with at my last visit. It’s important to listen to the patient which they didnt do, they became hostile and …
This place was horrible before it was Allina and it still is horrible. I just walked in with my toddler who needs stitches and was told there was a 2.5 hour wait. Not saying those who where there ahead of us didn’t have other serious …