My grandpa tried for 6 months just to get a new mask for his CPAP machine and still has had no results. They keep saying they’ve received nothing and his doctor has complied with every wish of theirs. When he called to make a complaint, he …
Terms changed when I lost my insurance due to a job change, they did not notify me via email phone call or text message and charged me $110 for a machine that was a replacement for one I paid off that ko longer works
My insurance company told me that I have to pay 20% of the cost for a particular monthly supply of necessary medical equipment and that Apria is the organization that I need to go through to order it. Apria refuses to tell me how much it’ll …
I would so give ZERO stars if available. My husband has been without his sleep apnea machine for 5 months now!!!! They need to get rid of the overseas Bull crap workers and bring the jobs back to America and maybe the reviews of Apria would be better. I’ll never use this company again. The office staff – in America – is fantastic.
I just called to inquire about getting a new mask and the woman was incredibly rude. I asked if I could come in to get a mask and she seemed really upset by the question. I will not be using their services.
My machine stopped working.I can not get any help.To get help is impossible! Why have a phone number to April in Bloomington an Indianapolis and it’s some one answers who doesn’t even work there .I just talked to some operator who could not help me at all!, Aparia you need to give customers better service!
Apria is not worth anyones time….they are rude and unreliable…they also double talk where the equipment is concerned they tell you that they can come out the same day to pick up equipment that is no longer needed and try to pull the we …
Can’t understand how this crap hole of a company is still in business. Slow, neglectful. Makes me wonder how many people have died waiting for these worthless losers to deliver medical equipment that probably would never come anyway. If one star means they should never, ever be used…..never, then that’s what they get.
Received my machine (9/15/15) My machine and all supplies should have been covered by insurance. They said they got non compliant paperwork from Dr’s office,I went twice after taking paperwork. Now the are billing me for rental for Feb,Mar …
Worst experience I have ever had with a company in my 54 years on the planet. Do not use this company, go to any lengths necessary to get your equipment anywhere else. Buyer beware!!!!!!!
Started with Apria because they were close and on my insurance list. Started out OK, but when I went to restock supplies, I found out that my location became mail order only and they no longer sold supplies out of that location. Has gone …
After spending 30 minutes on hold, before speaking with 5 different people and still not getting my inaccurate billing corrected, I’d like to give them zero stars. I was unable to understand 3 of their foreign customer service …
Worthless Customer Service. One star is too many! If you have any other choices, Do yourself a favor and explore other vendors. I have been on hold 40 min now with no end in sight. Waiting on an order for several days with zero …
I really wish I didn’t have to deal with this place!!! My husband has sleep apnea and we get his supplies from here!!! We also get his machine read from here!!!! They are awful!!!
If you have ANY other option, take it! I cannot stress enough how poorly run this business is. I’m stuck with them for insurance purposes and NOT ONCE over the past years has an order gone correctly. I have had to break down and go “off …
Do not use this company if you have a different option. They are horrible. Do not give them your credit card information for anything. I made the mistake of paying them with a credit card, and they ended up charging my card multiple …
If I could give negative stars I would. I’m exhausted from trying to deal with this company. They say one thing and then they change their mind. Lots of calls to and from them to get one thing delivered. I will never ever buy from them …
very, very bad. got transferred to the wrong call center 3 times. wasted my time listening to all my choices over and over and over. bill dated 1/5/15 and I received it on 3/20/15. It had the wrong insurance information on it. Had to wait 17 minutes to talk to someone to get info corrected. awful, just awful.
Apria is probably the most poorly run company I have ever had the misfortune of dealing with. Trying to get through their phone system is virtually impossible and when you do get to talk to a human it is always the wrong one who has to …
Absolutely worst customer service I’ve ever experienced. Won’t even make an appointment without getting a credit card number over the phone first, and they haven’t returned either my, or my doctor’s calls in 2 months.
I can’t understand how they are still in business. Too bad no negative stars. I’ve dealt with Apria for about seven years. Service keeps getting worse. My doctor ordered a new machine and after being told they needed authorization from the …
My boyfriend has been trying to get his cpap machine for over 5 weeks. And now one knows anything. Keep getting the run around and stupid answers. How does this company stay in business??? They are utterly ridiculous. Being in the …
I have been on hold now for 25 minutes to ask a simple question about my bill. I have had nothing but problems with this company. They are terrible to work with. It took me more than 6 mos. to take care of a bill that they continued to charge me for that was not mine. It went to credit. They are the worst. Make that 30 minutes
Will NEVER use or recommend this Company! Save yourself the time and hang up now! Called at least 10 times with no resolution. Paid out of pocket and went with another Company who was nice and got it right the first time & didn’t treat me like a number! One star because you have to leave a star to leave a review.
My mom lives with me and we transferred all of her equipment over to Apria from Lincare. We have had nothing but a wonderful experience with Apria. They are quick, attentive, and the majority of the employees really seem to care.
I’d give zero stars if possible. It’s next to impossible to get ahold of anyone. And when you finally do, they’re rude and incompetent. My mother just passed away and I was trying to schedule an equipment pick up and they “woman” on the …
I was told the oxygen tanks would be removed from my home last night I even got a confirmation window call and no one ever showed up I called this morning to complain and was interrupted and was talk down to you I finally got someone else …
I have been trying to get an oximeter machine for my son for over a week now. They have the machine, but somehow are at a loss as to how to get it to me. I have had 2 separate delivery drivers show up to my house empty handed. One to pick …
Going on three weeks now to get a wheelchair for my daughter who is in a full leg cast. Each time you call back in the person provides different information that is needed or something that the insurance company did wrong. (Insurance …
they confused my insurance and kept changing it in their system. hardly ever sent me supplies. they waited 2 yrs to bill one insurance company so they were denied. ten they STOLE the money from my account. horror company nothing but problems start to finish
I had a great experience here, the staff was efficient and made me very comfortable during my visit. I’m glad I did not let all the other reviews swayed me from using this service. I hope to see this continue with my online supply orders in …
If I could put -10 I would. I have had to deal with trying to get a refund of over 800.00 since early February. I have talked and talked to deaf ears. The reps are stupid and cant follow through. I filed complaint with BBB and Apria …
OMG! If there were negative stars I’d give -5!! They made a billing error causing the insurance claim to be denied. Did not contact me but charged my HSA card I’d given as a one time payment for the balance due and didnt bother to tell …
After FIVE MONTHS of trying to get my mother in law a CPAP, I had to give up and use another company. Even though her physician sent numerous orders and I sent her sleep study certified return receipt after having faxed it dozens of times, …
HELP Apria billings department said I owed a bill so I paid it in full by credit card over phone than they send me a check and what me to cash it and repay bill by phone with credit card something sounds really off to me
I showed proof that the power cord had a two year warranty and 6 mos. to the day it went out. Topeka KS (purchase point) said I had to call Calf. Told that the place I got it was to replace it. After 6 phone calls both Topeka and Calif. …
The billing system here is a joke. I’ve talked to them 4x in 2 weeks to try to get my insurance info correct in their system. They’ve debited my account 3X just this month. I strongly advise not using this company, & I’ll be researching …
Apria (Kim) was very helpful in receiving my CPAP. I really struggled with Lincare and Apria made it happen. They kept me informed and I actually received my machine earlier than expected. Thanks …
This company will randomly charge you without your authorization. I was being billed $5 a month then was billed $160 and $40 in back to back weeks with no explanation, overdrawing my accounts in both instances. Unbelievably shady company. DO NOT USE THEM!
They were very attentive! They answered all of my questions and explained the billing process.
Treated with respect
horrid
Ok place to work
Great customer care and service.Great Product
Customer service is lacking oxygen!
Could not find FRACTION of a star… 🙁
Will never do business with this company again; will continue with my previous vendor
Horoble expiriance dealing with their system,
No follow up , I was traying to get new cpap machine and still waiting.
Extremely long waits, various transfers, can not get phone number of local branch. Very frustrating.
My grandpa tried for 6 months just to get a new mask for his CPAP machine and still has had no results. They keep saying they’ve received nothing and his doctor has complied with every wish of theirs. When he called to make a complaint, he …
Rather have 5 guys beat the crap out me than deal with this company! Long waits on phone & transfer you to about 6 operators.
Terms changed when I lost my insurance due to a job change, they did not notify me via email phone call or text message and charged me $110 for a machine that was a replacement for one I paid off that ko longer works
My insurance company told me that I have to pay 20% of the cost for a particular monthly supply of necessary medical equipment and that Apria is the organization that I need to go through to order it. Apria refuses to tell me how much it’ll …
For a healthcare company, they sure do cause a lot of pain, stress, and sleepless nights.
I am writing to express my complete frustration and dissatisfaction with this company. …
I would so give ZERO stars if available. My husband has been without his sleep apnea machine for 5 months now!!!! They need to get rid of the overseas Bull crap workers and bring the jobs back to America and maybe the reviews of Apria would be better. I’ll never use this company again. The office staff – in America – is fantastic.
I just called to inquire about getting a new mask and the woman was incredibly rude. I asked if I could come in to get a mask and she seemed really upset by the question. I will not be using their services.
My machine stopped working.I can not get any help.To get help is impossible! Why have a phone number to April in Bloomington an Indianapolis and it’s some one answers who doesn’t even work there .I just talked to some operator who could not help me at all!, Aparia you need to give customers better service!
Apria is not worth anyones time….they are rude and unreliable…they also double talk where the equipment is concerned they tell you that they can come out the same day to pick up equipment that is no longer needed and try to pull the we …
A family member used to work there and they were adequate, barely. Sad to see that their bad business practices have continued.
Can’t understand how this crap hole of a company is still in business. Slow, neglectful. Makes me wonder how many people have died waiting for these worthless losers to deliver medical equipment that probably would never come anyway. If one star means they should never, ever be used…..never, then that’s what they get.
Horrible customer service except for Mary Ann.
Received my machine (9/15/15) My machine and all supplies should have been covered by insurance. They said they got non compliant paperwork from Dr’s office,I went twice after taking paperwork. Now the are billing me for rental for Feb,Mar …
Worst experience I have ever had with a company in my 54 years on the planet. Do not use this company, go to any lengths necessary to get your equipment anywhere else. Buyer beware!!!!!!!
Started with Apria because they were close and on my insurance list. Started out OK, but when I went to restock supplies, I found out that my location became mail order only and they no longer sold supplies out of that location. Has gone …
After spending 30 minutes on hold, before speaking with 5 different people and still not getting my inaccurate billing corrected, I’d like to give them zero stars. I was unable to understand 3 of their foreign customer service …
Worthless Customer Service. One star is too many! If you have any other choices, Do yourself a favor and explore other vendors. I have been on hold 40 min now with no end in sight. Waiting on an order for several days with zero …
I really wish I didn’t have to deal with this place!!! My husband has sleep apnea and we get his supplies from here!!! We also get his machine read from here!!!! They are awful!!!
If you have ANY other option, take it! I cannot stress enough how poorly run this business is. I’m stuck with them for insurance purposes and NOT ONCE over the past years has an order gone correctly. I have had to break down and go “off …
Do not use this company if you have a different option. They are horrible. Do not give them your credit card information for anything. I made the mistake of paying them with a credit card, and they ended up charging my card multiple …
They keep billing me for a machine that has been paid off for almost a year and a half.
If I could give negative stars I would. I’m exhausted from trying to deal with this company. They say one thing and then they change their mind. Lots of calls to and from them to get one thing delivered. I will never ever buy from them …
very, very bad. got transferred to the wrong call center 3 times. wasted my time listening to all my choices over and over and over. bill dated 1/5/15 and I received it on 3/20/15. It had the wrong insurance information on it. Had to wait 17 minutes to talk to someone to get info corrected. awful, just awful.
Signed up for auto-pay twice. Found out I was sent to collections. How do you pay your bill?
Apria is probably the most poorly run company I have ever had the misfortune of dealing with. Trying to get through their phone system is virtually impossible and when you do get to talk to a human it is always the wrong one who has to …
Absolutely worst customer service I’ve ever experienced. Won’t even make an appointment without getting a credit card number over the phone first, and they haven’t returned either my, or my doctor’s calls in 2 months.
I can’t understand how they are still in business. Too bad no negative stars. I’ve dealt with Apria for about seven years. Service keeps getting worse. My doctor ordered a new machine and after being told they needed authorization from the …
My boyfriend has been trying to get his cpap machine for over 5 weeks. And now one knows anything. Keep getting the run around and stupid answers. How does this company stay in business??? They are utterly ridiculous. Being in the …
I have been on hold now for 25 minutes to ask a simple question about my bill. I have had nothing but problems with this company. They are terrible to work with. It took me more than 6 mos. to take care of a bill that they continued to charge me for that was not mine. It went to credit. They are the worst. Make that 30 minutes
Will NEVER use or recommend this Company! Save yourself the time and hang up now! Called at least 10 times with no resolution. Paid out of pocket and went with another Company who was nice and got it right the first time & didn’t treat me like a number! One star because you have to leave a star to leave a review.
My mom lives with me and we transferred all of her equipment over to Apria from Lincare. We have had nothing but a wonderful experience with Apria. They are quick, attentive, and the majority of the employees really seem to care.
I’d give zero stars if possible. It’s next to impossible to get ahold of anyone. And when you finally do, they’re rude and incompetent. My mother just passed away and I was trying to schedule an equipment pick up and they “woman” on the …
I was told the oxygen tanks would be removed from my home last night I even got a confirmation window call and no one ever showed up I called this morning to complain and was interrupted and was talk down to you I finally got someone else …
I have been trying to get an oximeter machine for my son for over a week now. They have the machine, but somehow are at a loss as to how to get it to me. I have had 2 separate delivery drivers show up to my house empty handed. One to pick …
Horrible experience
They told me my insurance didnt pay a bill so when I called insurance they told …
Going on three weeks now to get a wheelchair for my daughter who is in a full leg cast. Each time you call back in the person provides different information that is needed or something that the insurance company did wrong. (Insurance …
they confused my insurance and kept changing it in their system. hardly ever sent me supplies. they waited 2 yrs to bill one insurance company so they were denied. ten they STOLE the money from my account. horror company nothing but problems start to finish
Very nice and clear with instructions on how to use my machine and answered all of my questions!
I’m not usually the type to write reviews… but PLEASE BEWARE.
These people do not tell you anything and it is so hard to get a person on the …
I had a great experience here, the staff was efficient and made me very comfortable during my visit. I’m glad I did not let all the other reviews swayed me from using this service. I hope to see this continue with my online supply orders in …
If I could put -10 I would. I have had to deal with trying to get a refund of over 800.00 since early February. I have talked and talked to deaf ears. The reps are stupid and cant follow through. I filed complaint with BBB and Apria …
OMG! If there were negative stars I’d give -5!! They made a billing error causing the insurance claim to be denied. Did not contact me but charged my HSA card I’d given as a one time payment for the balance due and didnt bother to tell …
After FIVE MONTHS of trying to get my mother in law a CPAP, I had to give up and use another company. Even though her physician sent numerous orders and I sent her sleep study certified return receipt after having faxed it dozens of times, …
Worst company ever. They Call and threaten collections on bills i do not owe them. Terrible medical
Billing services
Polite and called to confirm my order was on the way
HELP Apria billings department said I owed a bill so I paid it in full by credit card over phone than they send me a check and what me to cash it and repay bill by phone with credit card something sounds really off to me
I showed proof that the power cord had a two year warranty and 6 mos. to the day it went out. Topeka KS (purchase point) said I had to call Calf. Told that the place I got it was to replace it. After 6 phone calls both Topeka and Calif. …
The billing system here is a joke. I’ve talked to them 4x in 2 weeks to try to get my insurance info correct in their system. They’ve debited my account 3X just this month. I strongly advise not using this company, & I’ll be researching …
Fit immediately.
Directions clear and simple
Slept 8 hrs first 3 nites …
Apria (Kim) was very helpful in receiving my CPAP. I really struggled with Lincare and Apria made it happen. They kept me informed and I actually received my machine earlier than expected. Thanks …
This company will randomly charge you without your authorization. I was being billed $5 a month then was billed $160 and $40 in back to back weeks with no explanation, overdrawing my accounts in both instances. Unbelievably shady company. DO NOT USE THEM!