Founded in 1986, Aqua Finance provides financing programs to water treatment dealers. The firm is qualified to do business throughout the United States and Puerto Rico.
| Thursday | 7AM to 10PM |
| Friday | 7AM to 10PM |
| Saturday | 8AM to 4PM |
| Sunday | Closed |
| Monday | 7AM to 10PM |
| Tuesday | 7AM to 10PM |
| Wednesday | 7AM to 10PM |
1 Corporate Dr Ste 300, Wausau, WI 54401
Good service providing financing. No problem getting approved. They set installment terms within budget. The account managers are knowledgeable and friendly and take time to explain the details of your account and answer your questions.
I received great customer service from the agent that assisted me. They answered all my questions and helped me with updating my information.
The customer service rep that I talked with was very polite understood my concern and helped take care of the concern that I had.
E. Cristofer Lizano did a great job getting payoff info to me in a quick turn around time and was pleasant throughout the interaction!
Wendy Gray,
Thank you for your honest, professional and diligent customer service. You were …
I work with Aqua Finance daily helping get our customers financed. They work diligently on behalf of our customers, and provide outstanding service. I would highly recommend them for any individual as well as company looking for a financing solution. My account manager Ryan T. is great to work with and extremely responsive.
Called to make a payment today, Shane was very helpful,polite and patient. I had asked a few questions which he answered 100 % then asked to leave a review I first opted to speak to a manager (Karrie) she also was friendly and kind and informative !! Thank you Aqua Finance !
As an owner of a Water Treatment Dealership in Texas, we have used Aquafinace the last 8 years. Aqua’s customer service is the best in the industry. Not only do they take pride in serving their dealerships, but most importantly their customers!
The representative, Karla Hernandez that I spoke with on today was extremely helpful. I didn’t have my account number available at the particular time that I spoke with her but she was very understanding which made me comfortable. I’m …
I spoke with Nikki James today in regards to my ex-fiancé filing Chapter 13 Bankruptcy on our shared assets. She was the BEST and so understanding of my situation. She went above and beyond to make sure I understood everything and made the whole process easy.
Aqua finance is just easy and convenient they offer great rates and programs for our customers. Andy Lewandowski calls often to make sure of our needs or upcoming specials. Highly recommend
I had the pleasure to work with Wendy Yuita who is one of their account representatives in their company. I was very pleased at her ability to help me out as a client today. I’ve also had the pleasure to work with her in the past. It’s hard to forget working with someone who provides excellent customer service.
Worst company eve. Lies about missed payments, calls about every hour and a half up until 7 pm, also they hangs up whenever somebody picks the phone. When I call them back they always say I’m missed a payment but it’s always a different …
I needed to confirm my balance to make sure all my payments have been accepted. I spoke to Jason, and he was very pleasant, respectful, and patient with all my questions. Jason has great customer service.
Excellent customer service provided by Alec!!! Thank you. You made my afternoon. Keep up the Great job!
FYI: Monitor your payments closely, every month. Payments go missing and then they add late charges and report to credit bureaus. They also double your interest rate after you miss your first payment. It has happened twice, in 16 …
I spoke with Ashley Frank who was very knowledgeable and able to answer all of my questions and concerns with a smile which is particularly important to me. Thanks again Aqua Finance and Ashley Frank.
Worse finance company I’ve ever had to deal with! There online services suck, customer service sucks, there billing sucks, literally everything sucks! I have nothing good to say. Wish they could have zero stars! 32k loan is now 36k. In 2 …
I have nothing but POSITIVE things to say about the employees at Aqua Finance Inc. Great Customer service very polite. If I could remember everyone’s name that has helped me. I would. List them all. But thank you all I give you all 100 ⭐️⭐️⭐️⭐️’s you all are amazingly beautiful. God bless
I had a wonderful time talking with Wendy G. yesterday.
I have also gotten great response to my questions with Aqua Finance.
They will be my go to finance company for any new additions to my home. …
Becky has been wonderful working with my husband and I. We appreciate her excellent customer service.
Just spoke to Kyler, very helpful, helping me get setup for online payments. He was very respectful and easy to work with. Thank you AquaFinance. – “Casey” Charles Jones
I just spoke with a very helpful loan consultant named Paula who helped me pay my bill. I had lost the paper bill they sent me, and I wanted to set up payments. She was extremely professional and courteous, and she helped me do everything I wanted to do!
Opened account in October 2016 and never had any concerns which I needed to address. Today I had to call because I had several concerns. Jessica Raasch, the associate whom took my call, assisted me with all of my concerns and provided me …
This company is so awesome, ive been using them for a year now and there is nothing like the service that Aqua Finance provides to its customers and its dealers. Andy Lewandowski is the best Account Mananger along with their customer …
Highly Satisfied. I’m a new customer to Aqua Finance. The application process was easy and installation was professional. My interaction with customer service was positive as well. I have nothing but positive things to say. I recommend Aqua Finance.
I spoke with a wonderful account manager Michelle today and she tried so much to help me during this difficult time! She provided excellent customer service! She was truly a blessing great job in having her Aqua fiancé as part of your team!
Santiago Raudez provided me with an excellent customer service. He is a real asset in your company.
I had a billing concern on my account and I spoke with Jessica Rodriguez. She was very cordial and professional in explaining and resolving the issue on my account.
I am writing this review for my mom. If she could give them 0 stars, she would. This place is absolutely horrible. She bought a water system and it was financed through this company. She had the option to pay it off in 12 months …
There seems to be a lot of negative reviews, my experience has been nothing but positive. The reps always ask did I treat you with respect, which I find extremely vulnerable and a hugely valuable question at the end.
Great customer service — Tanya was friendly, encouraging and resourceful. I needed to completely revise my payment arrangement, and she made it so very easy! Thank you 🙂
Dealing with Denver was very nice. He was polite and helped me do what I wanted to do. Thank you!
I wanted to have one of my accounts as the only one for auto pmt and Stephen was hands down fantastic with making that happen. Very kind, patient and respectful. Thank you Stephen Christianson!!!!!
Ronald gave excellent service when I called asking for information. He explained the process for me and answered all my questions efficiently. Give him a raise!
The Rep was very courteous and didn’t make feel threatened. I appreciated his patience and understanding. Great customer service indeed!
JESSICA THE MANAGER was awesome just ask to speak to her cause she gets stuff done like a boss! Something that was taking weeks to handle she got done in 10 minutes.
The rep I spoke with today was very pleasant asked the proper questions about our finances and helped with the account
Hi my rep did a great job .. helping me set up my online account and paying on my bill. He was efficient and accommodating
Your financial department has the most courteous and knowledgeable, and willing to help set up difficult situation there in writing, and very personable
Michelle Paiz took my payment today. I call because it is easy, and Michelle and all of the agents I speak with are so nice to work with.
Big thieves, they will steal your money
Don’t waste your money with those lying people
The manager Jeff he told us he will give us 6 month fo free and after a month he …
Adrian was extremely helpful and cheerful, I was grateful for the information he provided and extra steps he took for us! Many Thanks, Adrian, and Aqua Finance overall has been easy to work with.
I call once a month to make my payment I’ve always had courteous and polite service
I really didn’t have any problems with them and was nervous after reading the reviews. I paid my account off in less than 3 years making multiple payments every month. The only reason I give it 4 stars is that no matter how many payments you make a month, they charge interest for each one made 🙁 my account is now closed
This is not about myself, but my aunt in Port Charlotte, Florida. The online billing portal does not show the balance or the payoff amount for the account. Also, there is a notation at the top of the page that states “no payments found(?)”. …
Had I known they put the money before the customer I’d have not done business with them…
I suffered a heart attack in the first few months of moving here and signing …
My company, Kinetico by AAA Water Systems, has used Aqua Finance services for over 10 years for our customers. Their terms are very reasonable for all parties involved. The mobile App and the portal are really easy to use and manage. …
Good company and even better people. Talk to Julie a great associate who was very professional. Very satisfied
I have two loans with Aqua because of home improvements and I tried calling today. I spoke to a few different people, that disconnected my call and never bothered to call me back, left a message for another person, who still hasn’t called …
I was unknowingly duped by this cooked company, they are absolutely the most dishonest organization I’ve ever dealt with. I was was sold a lousy water machine 3 years ago for $9000, now I still owe $7887.57 dollars.. Buyer beware, this …
They ran our credit without our permission. And the sales rep even lied about the type of inquiry when we asked a hypothetical. We never even purchased anything from these people. According to the sales company, the sales rep didn’t even work for the company… he had been using their shirt and logos. Be careful.
I work for a residential fencing company and we offer financing to our customers through Aqua Finance. The application process is simple and I usually get a credit decision within minutes.They have several different promotions available to …
They have been a nightmare to pay. I used them to finance a water softener for my house. It took almost 3 months to receive the letter with my account number so that I could set up an online account for auto pay. The first month I was late …
I spoke with Alec he was really respectful and mostly helped me with everything i needed in a professional and timely manner
Aqua Finance were great at answering my questions and concerns. Catherine Matamoros was a great customer service representative. She did everything humanly possible to help me with payment issues.
Claudio Adrian Ruiz, Account Representative – Account Servicing, you have the ability to understand and understand what your customers are experiencing, and you are able to meet their needs effectively. …
Customer Support Shout Out to Jessica and Becky!!! Thank you so much for your EXEMPLARY customer service! Your patience and professionalism by far exceeded normal standards and I had a great experience with Aqua Finance Customer support …
Tim explained everything beautifully. The person who sold my shower misled me on the financing but this company told me what I had.
My experience this past weekend could not have gone smoother. Edward H. handled my issue. He listened to my problem and quickly put my fears and anxiety at ease. He set expectations and true to his word, everything was completed sooner …
Javier was extremely pleasant and professional as he handle my automatic payment for my Agua account. It was truly a wonderful experience to sail smoothly through this process…. Satisfied with my system as well..👍🏽👀💯 …
First time calling in to set up my payment and the rep Leobardo helped me set it up. Awesome customer service. !!!
Aleeya treated me with respect and made me feel welcomed. Thank you so much for all your help in our phone call as well as answering questions
Ivan Briseno has been so easy to work with. He works for the customer. The company is so lucky too have you. I’m self employed and it’s hard to find your skills. Thank you so much! Never had a problem that this company couldn’t solve.
Stephanie In collections did everything she could to help me with my banks mistake that caused a derogatory mark on my credit. I will continue to use this financial institution for all my RV loans. She went out of her way to accommodate my concerns and certainly deserves a raise. This is a fine example of true customer relations.
Called in tonight to get some help setting up my online portal to make payments on my account and was helped by a wonderful employee named Alisson. She was polite and courteous and very helpful. I look forward to my future interactions with Aquafinance if they’re all this pleasant.
Cant understand the person on the line. I have been trying to get a payment deferred due to my husband having cancer and not able to work. They refuse to help us. Continue to harass us for payment.
They are a SCAM DON’T DO IT!! I would give a 0 if I could!!! Their “rates” are very sketchy, although you pay off the loan , it’s soooo difficult to have them officially close the loan, (of course because they love charging fees).. Aqua Finance and their sketchy water suppliers are ALL a SCAM!!
Thank you Aqua Finance for always giving the best customer service! Your Team is always avialable to help answer questions and it’s a plus to be able to speak to a live person and not have to spend an hour trying to figure out an automated …
I’d never do business with them again! I’m currently trying to sell my camper I have financed with them, and the simplest task takes 24-48 hours to complete. Would have done better getting money from a loan shark!!
We have been using Aqua Finance for many years and they are just awesome and our customers just love them. The financing is just the best and they always have promotions. We have never had issues with Aqua just a great company to do business with!
I started working here a month ago and have nothing but great things to say. They have been so easy to work with when it comes to my schedule and providing a good work – life balance. They also have taken the time to teach me at my own pace …
In dealing with
Aqua Finance I have experienced Great service. Especially with our rep Andy Lewandowski, he is always willing to help with any questions I have and very …
After paying two months payment in a row, I was contacted as they were off by $4.00. In my most recent call, I spoke with a Becky who was very rude. She cut me off not once, but twice. I had to tell her to please allow me to speak twice. …
I have been working with Aqua Finance for over 20 years now and have always found them to be great business partners. When you are dealing with a financing item, prompt responses are key, and Aqua always delivers on that expectation. I …
I had a customer service lady name Jessica she was cool and explained to me how certain payment process goes. She was wonderful. I can not say the same about the company I think the way they do things is terrible and I don’t like how they …
We have been doing business with Aqua Finance for over 10 years now. We appreciate the promotions available to offer to the Customers, the portal updates, email updates and most importantly, the fast funding! Everyone is great! My favorite …
A lot of horrible mistakes in my documents because of Aqua Finance Inc employees! I wish to explain, but I’m so tired speak with them 🙁
5 stars…
Few days ago i spoke with Yorlene , she was very kind and professional, I was so …
Just spoke with Tanya in customer service on the phone and she was so helpful and personable. I appreciate a kind person on the other end of the phone.
The account rep in debt collections, Dione, was extraordinarily helpful, patient and considerate. She made a stressful experience a lot less so.
I have been working with Aqua Finance for 14 years. They are fast with my approvals and funding, Shauna, Andy & Tonya K are always there when I need help with any of the sales I am working on. Andy makes sure to check in with us on a …
Today was one of the best days of my life. I had a situation last year that put me in the hospital for 4 months and I had a late payment that reported to my credit profile by Aqua Finance and that one late payment was causing my new home …
Amazing amazing staff! They really know how to take care of their customers. I’ve been doing business with Aqua for almost 4 years and they’ve been nothing but great! Best finance company to get anything financed for your home improvement.
April Ort was the best representative when I called Aqua finance regarding my billing. She was respectful, empathetic, and understanding. She stayed on the line as I went online to make my payment so that I’d be guaranteed all would be well. It truly was! Thank you for everything April!
I had your company for financing my new windows in my home. I was a little hesitant at first because it was hard to get a hold of the guy they appointed me to use if I had any questions. I cannot remember his name, but he was not that …
I wanted to give a Kuddos to a representative named Nikki James. She was VERY pleasant and extremely helpful. I had recently paid off my account and not knowing that my typical monthly payments and the payoff operate on two different …
Customer service representatives are very willing to help and answer questions, very friendly and respectful. Called for assistance and felt like I was talking with someone who genuinely cared and desired to help find a solution to my problem, thanks April.
I had the great opportunity to speak with Edward today as I was wanting to make a lump sum payment on my water softener. He was very detailed at explaining to me the procedures of going about it he helped me process my payment in a quick …
I had a question about my payment and Julio Zuniga a Account Representative was very helpful and curious about solving my concerns. Thank you Julio 😊 …
Aqua Finance has been helping us grow our company from day 1 and it’s been 10 years. Their level of service, working side by side with us to serve our customers is unmatched. They always go the extra mile with our customers. They have a …
It’s been about 6 months still have yet to receive my 2 free 50$ gift cards…
Customer service from sales associate was amazing until I decided to purchase …
I paid my aqua Finance bill on 2/26 and it was not received as of 3/16. I called Aqua Finance today 3/17 and spoke to Maria Jose Gomez Lazo. After working 45 yrs in customer service I can honestly say she was the utmost professional and …
It was a pleasure having my rep talking with me. He was very
helpful and very respectful to this old lady. Keep him, is is worth it.
I recently financed a water treatment for my new home and decided to with Aqua Finance. I had easy access to make payment on their online portal or occasionally I would call customer service to make an online payment. The service team was …
Nelson was incredibly polite and helpful when I called and had a concern. He had results immediately. I was very appreciative.
Thank you for helping me take care of my payments over the phone, the representative made it quick and easy for me to do so and was very polite and customer friendly!
Spoke with Tashana today. She was knowledgeable and professional .She was compassionate to my problem . I felt much better after speaking with her.
Erick M did great made me feel better about my payment plan and very nice informative
I have had a wonderful experience with Aqua Finance. Thank you so much. A very satisfied customer. Kathy
Received a call this morning asking for a monthly payment. I informed him that he’d have to wait till the 1st of October. He said ok. Easy to deal with
This company does not even deserve a 1 star rating. Rude customer service agents! I called to payoff my loan and they attempted to fraudulently charge me non-applicable finance charges totalling over $2000. If you need financing….find another bank or financial institution. 👎👎👎👎👎👎👎👎 …
Eddie was friendly, professional, thorough and knowledgable He was able to quickly understand my request and provide me with the request document in short order! Top notch service!!
The representative that helped me this morning was great she did more for me than the last set of representatives I’ve spoken with in this company thank you so much Raquel
Victor Fernando was awesome! He helped me with setting up my payments and was very respectful. Thanks again!
Tanya was such an amazing representative to talk to. She helped me get my account current and was really helpful and respectful throughout the whole process!
Very pleasant talk today with Aqua representative made me feel very comfortable. She was very understanding and professional.
I called, and talked to Roxane, one of the Rep, ang give me all the information that I need also she treated me as a value customer, is nice to have a Rep. like her. Thank you Roxane.
I spoke to Christine and Cindy on the phone and they both treated me very kind and politely. Two good friendly agents. Very helpful and professional.
This is a predatory loan. It is not a traditional loan but more on the lines of a credit card. What I thought would be a reasonable payment barely touches the principal so no I am stuck paying forever on a mediocre product that I regret purchasing.
Spoke with Marcella Baltodano! A pleasure to talk to about the new method of paying with PayNearMe! Was very hepful!
Aqua Finance financed a home improvement project of mine. I had no issues with their service. Making payments was easy. Customer service was always helpful whenever I had to call.
The lady that I spoke, Riley Ibelieve was her name, with about setting up payments was beyond courteous and helpful. So easy to get what I needed taken care of
My stepfather Ralph gillen asked me to post about aqua finance and the help he was given to set his account up and get matters straight everyone I spoke with was incredible very helpful and were determined to make sure I had gotten all the …
Mrs. Gillman was very helpful and knowledgeable about the issue I was having and helped me get it taken care of. She did everything that needed to be done professionally and amazing.
I was working with Carlos Alberto Bejarano Gonzalez to process my payment. He quickly got things set up and made sure I would avoid any fees. Quick and painless Thanks Carlos
Aqua Finance called to discuss a personal business matter but refused to state who they were financing for, but wanted me to give them my information and when I asked to speak to a manager he hung up the phone. Poor service
The staff at Aqua Finance was so helpful during a time when I felt hopeless, due to a dealership error. Amanda G. And her team assisted in getting the matters resolved in a rapid manner.
My interaction with Victor Guadamuz went very well. He took care of my concern in a very efficient manner. I appreciated his help.
My account rep Denver Downs was so great on the phone! Patient and kind and helped me with an issue I was having after being affected by hurricane Ian.
It’s not everyday that a company contacts you to inform you that your account has a substantial credit. Hats off to Richard Yang of Aqua Finance for his diligence and integrity.
Customer Support Rep was very friendly, knowledgeable and helpful. Immediately gave me all the information I needed. Polite and courteous. Appreciate his patience and professionalism.
Would be 5 stars if your employee’s we’re all like Michelle. She was so happy and easy going. Exactly what I need to get through the day
I have been trying to deal with a contract issue for months and I am pleased to have gotten help from Jessica Rodriguez – Unit Lead. Not only was she professional but indeed helped me resolve my issue. I appreciate all your help.
jimmy Nixon, here and I had a problem with my account at Aqua Finance and Mr. Martin Castillo, assisted me and he solved my problem and with his friendly and knowledgeable concern for my account I was able to remain happy and willing to …
I spoke with Ulises Canales in Account Services. He assisted me in a very professionally and was friendly as well. He resolved my issue efficiently too!
we received a $35.000.00 loan from aqua finance to purchase a boat. unfortunately the boat had a blown motor and the seller lied about it an hid it. this is not at all by any means aqua finance’s fault. actually Sierra and i just spoke and …
I love the service I received today. My concern was considered, and the resolve was to my benefit. Great company to work with. Even when unforeseen situations come up. They will try to work with you.
I called Aqua Finance customer service. Miriam was wonderful! She was very professional and solved my issue. Thank you Miriam!
I had an issue and the customer service agent took care of it . Explained it to me so I could understand. Ended up it was my fault and the agent took care of it . Was very polite going about doing it.
Thanks for your patience.
Great customer service experience with Robin today. Too often we report the bad and don’t acknowledge the good. Robin went out of her way to figure out some discrepancies on my account. thank you!
I had a good conversation with Steven about information I received from one of the credit bureaus that said my account was closed. After the verification process (which is thorough) he answered my question to my satisfaction. Thank you Steven Aviles Rodriguez, for making me feel like a valued customer.
Can’t say enough great things about Aqua Finance and how they have helped my clients get the money they needed for their home repairs. Ryan and Mark worked with me daily as a start up company and with the relationship we have built I have …
The agent was professional and tried to answer my questions. I do not like their turn around in handling refunds or escalated matters.
Very easy to work with. Great company! Kept in contact and walked us through every step of this journey for our home improvement! Paid our account off this week! Great customer service representative!!
Nikki was very helpful and knowledgeable. She is such a sweet and a friendly person and is an asset to your company. I will highly recommend this company to my friends and family. Thanks Nikki for all your help.
Meena Mustafa
if i could give them 0 stars I would. i called to get help on my water system, which they couldn’t, they gave me another number called that number, and they gave me another number, and that lady didn’t want to help at all. Overall go somewhere else. i strongly recommend not giving them your hard working money
This was a pretty scary site for me living in California and this place is in Chicago. Rolando was courteous and nice. He did not make me feel stupid. We resolved the issue and now I have a contact for all of my future issues. Poor guy.
They have been working with even though I have lost my jobs multiple times. I have never been treated with better respect in my entire life. This is a debt collector company. They’re just doing their job. They are kind they are respectful …
Brian Hall was very helpful in helping me getting my last statement to my email. He answered all my questions and left me with a peace of mind.
Beware of loan payoff. Sold our RV to another couple which we had financed with Aqua. The couple financed purchase with their bank USAA. USAA sent entire sale amount to Aqua rather than payoff amount to Aqua and balance to me. Aqua was …
Never do business with Aqua finance for any home repairs, they rip you off and screw you over, the job wasn’t done right and now they want double the amount on loan, they won’t work with you even if you’re paying on time and have great credit? a 30,000 loan turned into a 80,000 rediculous
Yeri Alejandra Martinez Hernandez was wonderful!
She walked me step by step to help me set up my online payments for my new water …
As the CEO of Home Makeover Systems I cannot say enough good things about Aqua Finance and their Sr. Account Manager Andy Lewandowski who has been a life saver for our company. We have been doing business with Aqua Finance for 30+ years and …
I spoke to Moises at Aqua Finance and he help confirm my payment check received. He also informed me of the next steps to take to close my account. He was very nice and respectful. Thank you Moises.
I just set up my new account payment option today. The gentleman was very helpful with one exception. He stumbled a couple of times repeating my due date at July when it was June and repeating another number incorrectly. I corrected him …
Well….let me take a deep breath. Jessica, a Manger helped me today, Aug 8, 2022 to get my problem resolved that the outdated Aqua Finance payment system created. She gets a 5 star rating for how she persevered, and patiently and …
Aqua, does exceptional work. I’ve done business with them for 6 years and counting. The folks there are helpful and patient, and will go the extra mile to exceed your needs. My most recent example of this exemplary service, was provided …
Daisy in the credit department was very refreshing to deal with. She treated me like a valued customer, and explained things to me in a way I could understand. Her supervisor Cynthia was just as amazing. Thank you!
The customer service is so bad. I know I was going to have some financial issues coming up and wanted to let them know in advance and set up a payment plan or something. I was told to call back later. Called back about a week or 2 and told …
I spoke with Tatum with customer service and she was extremely helpful and resolved my issue quickly and painlessly.
Called about credit report showing account closed. Nikki told me there was a glitch on Auqua’s site. And that it would be cleared up in 24 hours. Very happy with response and results of call.
If I could give them zero stars I would, I was given a promotion when we got our new house of 3 months of deferred payments. However they never honored it and they sent a delinquent notice to the credit bureaus and dropped my credit 50 …
This review is to praise the assistance and help given to our company since we started using your service. We cannot say enough about the help from Cassandra McGowin from Sales and Marketing. Right from the beginning when we needed …
Update. This has been resolved.
I have my boat financed through them. The company is fine I guess, they loaned …
Sarah was very pleasant and knowledgeable. She was able to solve my problem. I was impressed because she is bilingual.
Top notch customer service is what Michelle provided. Tonight after being disconnected 3 times. I kept calling and got a an amazing customer service representative name Michelle. Michelle listened to me and actually took her time and read …
I had wonderful help from Alfredo Celin at aqua finance. I had been trying to get a token to create an online account for over a year. It is so hard to get a hold of anyone at Aqua Finance. I finally got through by going through their …
Aqua Finance, Inc. is a finance company that makes financing easy. The customer service representatives were friendly, knowledgeable and very professional, explaining everything thoroughly, and the company website is easy to use and understand too. Overall, I received excellent customer service.
Listen up new homeowners, you might have gotten a flyer in the mail about a free gift. Be careful it may cost you thousands. I called the number on the flyer and a man showed up to my door with a little bottle of Tied Soap Detergent. What …
These guys are the worst finance company ever. They ran my credit like 3 different times and opened 2 separate accounts for me and my wife. Then closed my account and kept my wife’s! This company run by a bunch of knuckleheads! My credit …
Called regarding my account and the representative was EXTREMELY helpful and SUPER nice. He talked me through it all and let me know if anything and everything I needed to know regarding my account. I got through pretty quick as well. Definitely will call again if I have any trouble!
We have been working with Aqua finance for several years and from a dealer perspective they are one of the best finance institutions in the market. They are modern, progressive and very aggressive in their approvals and programs. …
Excellent customer service! Got help immediately retrieving login credentials with no hassle or jumping around automated phone answers! Top finance company
This wonderful young man, Boanerges Moises Aguilar, helped me set up my account with Aqua Finance. He provided excellent assistance and answered all of my questions. I appreciated his patience and concern. Being older, I get frustrated …
Want to give a shout out to Carlos at the call center. He had the unfortunate task of dealing with a very frustrated me and was able to provide a lot of clarity on a problem I was having with my account. He remained professional and helpful …
I am the corporate manager for a home improvement company that works with Aqua Finance. I have worked closely with the sales and marketing department over the last 6 months and my reps Cassandra and Erick are wonderful! They have been …
We have worked with Cassandra from the Sales and Marketing team for 5 years. She is an amazing person to work with always answering any questions that we have as a dealer and going above and beyond to make sure we succeed as a dealer. …
Another company with a messed up billing system. I was charged from my bank account at 06/20 and I checked my online account today at 07/08 and it still doesn’t reflect that I have paid already. It should be automatic like any other finance …
Aqua Finance is a great company to work with. I have been working with them over a decade. My company Moore Water & Air, Inc. has been able to grow through their help finding reasonable financing for our customers and families. Andy and …
Had a great experience with Aqua Finance. The rep Ashley Frank was very friendly and helpful. She stayed on the phone with me while I helping assist a customer with their documents, which made things easier for me and the customer. Thank you so much for all your help. From Culligan Water in San Marcos Team!
We are a dealer with Aqua Finance, and I can’t say enough how pleasant and professional each and every person I deal with there is. Cassandra is my personal rep there and she always updates me on all of the program changes and promotions …
Aqua Finance handled the purchase of our Rain Soft water filtration system. There was a concern over one of the bills. When I reached out, I expected to have to sit on hold for eternity and then argue with the customer service …
I used this company for my boat purchase and they have been absolutely great. Customer service department is always friendly and on point. Not sure why they’re only rated 1.5 on Google, but I would recommend them and use them again in the future.
I’m so surprised at the ratings for the company. We just spoke with Paula with customer service help and was super professional. We financed our water system through them and are pleased. No issues with payments.
Quick to loan, slow to refund overpayment. Apparently, they have two systems collecting payments. One through ACH, the other through their website and neither are connected to the other. They won’t cut a paper check for refund, only refund through the original payment method.
I spoke with Marie over the phone and she was incredibly friendly,respectful,informative and helpful. She was able to successfully automate my payments to coordinate to my payroll. Thus, I no longer have to worry about missing my payments …
The Account Representative, Marcella Baltodano was very helpful and stayed on the phone with me until everything was set and complete. Thank You!
Victor Guadamuz was very cordial & polite. He definitely put the customer service back into customer service.
I’m disgusted with this company. I have proven multiple times I’ve never been late and they insist I’m still late. Not one person I’ve sent information too has corrected the problem. It’s time for a lawyer to handle this situation after 3 …
Don’t let anyone finance you through Auqa Finance. I just purchased a water system for my home. And I have called 3 times today to try and get my account number and a mailing address to send my first payment in and their account department keeps hanging up! Very unprofessional customer service!
I use this company and I love that I can call them early in the morning and get my stuff taken care of immediately from their friendly staff. Thank you Aqua Finance & Chelton Lopez !
Just called today and spoke with a very friendly Paula who was able to help me quickly with my bill information. I did not have a long wait time to speak with Paula. Customer service A+.
I can’t thank Racquel for her patience, and diligence while working to button a few things up on my account. She responded to every email and call within a business day and kept me in the loop throughout my process. Thanks again!
I was late on my payment and Michelle Wynos as my account representative helped me sort it out and get it back on track. She was professional, fun to talk to and answered all my questions. Thank you Michelle
He was very kind and easy to talk to and helped me setup Auto pay. Just easy to get what needed to get done. Very professional.
Worst finance company ever!! Will not help you out when your having some financial difficulties due to a medical emergency. And all I wanted was help for one month!! Would not recommend this company to my worst enemy!
Erick Montiel was very helpful today. He guided me throughout the whole payment process. It’s one of the best customer service experiences I’ve ever had!
Customer service agent Britny was very professional, kind, and friendly with assisting me paying off my balance. She deserves a big nice raise. Martha
These people are the worst. You set your payment up on auto pay and they send you a late payment every month. I paid a 1000.00 on my account and they denied it not my bank they did. My wife tried to pay the bill and they wouldn’t even …
An exceptional staff. Julio Cesar Zuniga Barrios you are the best. I couldn’t have asked for better results. Thank you so much for all your help.
Kevin Francesco was amazing! Helped set up a new account payment and change the dates. Y’all are always super professional on the phone.
I used them ,to finance remodel bathroom. They said no interest same as cash for a year,I paid extra payments and most regular payments are applied to interest, unless you pay it off right away. Very shady and unethical. My solution is to …
Customer service was awesome and they worked with my finances. Thank you and keep up the good work! It’s hard to find good customer service these days.
We’ve had our system for almost 3 years and love it, our sales representative Mike always drops by when he’s in the neighborhood to make sure our system is still working great! He is such a sweet guy and treats us like family!
They treated us very kindly. Nice to interact with a finance company that treats you like a person. They Listened and aided us in resolving any issue, thanks!
Today I spoke with Santiago Raudez. He was incredibly helpful and very polite. He help me set up automatic drafts for my account. I can not begin to say just how effortless this was. I hope he gets all the recognition he deserves!
I called today and had the great pleasure of talking to Tanya today and she was extremely helpful. Customer service was professional and helpful more than what I could have asked for. I recommend them to anyone looking for a pool loan. Great rates and service.
Wendy Gray was very pleasant and helpful. She made my experience easy and efficient. Would be happy to speak with her with any needs I may have. Thank you Wendy!
11/02/2022
My customer service experience with Ms. April Ort was one of the better experiences with “the person on the other end” of my phone call. Ms. Ort was very …
Excellent customer service, the rep I talked to made my experience pleasurable. She solved all of the problems that I had. Her name was Angel. Angel, thank you so much you’re an asset to the company.
Alyssa was very professional. She ensured my auto payment would not be left in the hand of a third party. She provided a path granting me piece of mind. Alyssa was very helpful and knowledgeable.
I needed financial help and understanding due to Hurricane Ian and my conversation with the account manager was a highly pleasant one. She was so understanding and helpful. Thank you so much for your help In These trying times.
I had the pleasure of speaking with Wendy today, Wendy was so understanding & absolutely easy to talk to. She worked through my issues & treated me like a person. …
I made arrangements with one of their financial advisors back in September. I just received a call on October 24th from a collector telling me I am in arrears. Not only that, but this phone call was at 8:30pm. If I am in arrears, I will be …
I just got a whole house water filtration system installed, everything went well before during and after the intallation. They made it so easy to finance (Obviously because of my credit). I called to ask about my autopay set up, Marie was very helpful answering all my questions and clarifying how the billing was set up.
I contacted Aqua Finance about my bill and about Auto Pay. The Representative was very knowledgeable and very pleasant to work with! My questions were answered very quickly so I was able to get back to the rest of my busy day.
Please save yourself and fiancé through any other company than this one. My family is going through a financial hard ship right now, due to an emergency surgery I had to have. I was down for a total of 8 weeks for recovery. In this time …
REVISED: Kelsey McEachen, you have undoubtedly renewed my faith in this company. Thank you for reaching out so quickly to resolve the issue and ease my mind about this financial relationship. Stars are currently for you alone. …
Absolutely do not use this company. In 2 1/2 years we have paid 1295.00 in payments. 790.00 of that went to interest. So in all that time we have only paid 469.00 in interest…That is insane. I called to get my payoff today we financed …
Always pleasant and courteous customer service support. Spoke most recently to Brad regarding the status of my account. He was able to answer all of my questions and concerns with no issues, and provided me with an updated status.
The account was set up at first with minimal payment, well wasn’t getting anywhere. So I called up and Jessica answered and before I knew it she had closed my account and scheduled the payoff date. This lady knew exactly what I needed done. So my 5 stars go the her.
I have had the worst experience with this company. The customer service department does not value their customers. I made a payment through the website and didn’t relize I may have not pressed send. My fault understood. My fico dropped 100 …
Cassandra has once again proven that she is the best that can come from Aqua Finance. She has always gone out of her way to make sure that my deals get the attention that it deserves. Meuy once again has taken the time out to review and …
Aqua Finance is a great company to partner with. As the Finance Manager at 2 successful home improvements companies, I can vouch for their hands on approach in the customer service arena. I would especially like to thank our rep, Justin …
Steve from Aqua Finance was amazing, on point. He helpped me get all the information I needed to get my accounts situated and was well informed and professional the whole time. Most companies I have worked with would bounce me around but he knew the answers to all of my questions. 10/10
Nikki James was extremely helpful in resolving my circumstances. Aqua Finance always goes out of there way to assist me. I’m truly grateful to be a customer. I wholeheartedly thank them for their support.
With over 30 years’ experience in home improvement, Justin Evans is by far the best account manager a dealer could want, he listens & delivers! If you are looking for dealer financing with exceptional service, call Aqua–ask for Justin!
I have had a few interactions with members of the aqua staff. Most were ok but today’s conversation with Angel was the best. He was kind and respectful. He also solved all issues quickly and efficiently.
I spoke to Alexandra Ortiz who was very helpful and respectful. When no other agent helped me regardless of my situation. she went above and beyond to give me better options to get back in track with my payments. In the beginning When …
Cynthia Segura is wonderful! We’ve had a loan through Aqua Finance for several years. Recently, we’ve gotten behind on payments. Cynthia helped us establish a payment plan that works for our family and will allow us to keep our vehicle. 5 Stars
Called their customer service with regards to my account. It was a wonderfully experience and good customer service render. my concern has been address professionally and able to assist me that fast. Thank you so much to Mr. Rolando Daniel. Great Job. Cheers!
Santiago is an excellent CSR & a great communicator. He took his time to ensure everything was addressed in our call, was quite thorough and extremely pleasant to speak with. Aqua Finance is a fine company and they are lucky to have Santiago representing them.
My recent review of
Aqua Finance. My Customer Service Agent is Kevin Lopez. …
Today, I worked with Erick Montiel. He made the interaction easy and helpful. He’s a great representative for Aqua Finance. We handled the whole process of closing my account/paid in full letter so efficiently and graciously.
Today I spoke to Marie in customer service @Aqua Finance.I wished to set up an auto withdrawal for my payments on the loan. Marie was extremely polite&helpful.She took my information over the phone and set up the account so the same amount would be withdrawn each month.She made it very simple and I appreciated that.Great service!
Since establishing my account with AF, I have been experiencing difficulties meeting my payments. Whomever I have worked with has been very polite, compassionate, patient and respectful. Today, I was finally able to establish auto-pay, and …
The Aqua Finance people are the nicest people!
Christina was awesome.
They treat you with respect!!! …
As a new customer that required assistance from the Account Service Department today, I was fortunate to work with Edward Harden. Mr. Harden was knowledgeable, personable and most importantly professional. He addressed my initial concerns, …
I contacted Tatum in regards to an account issue and found her to be more than helpful and professional. She is a great business model for this company. I feel that Aqua Finance Inc. has my best interest in mind.
My husband was involved in a horrible accident which left me unable to make a couple of payments. I spoke with April and she was awesome! She was courteous and non-judgemental, and she was able to help me qualify to bring my account current. Thank you Aqua Finance! 5 stars!!
Christine, in customer service, handled the issue I was having very quickly and professionally. She was also very kind and patient as my iPhone was having issues. She even waited on hold for me while I contacted Apple about my phone issue. Highly recommend using PayPal bill payer to easily send payments each billing cycle!
I have had an account with Aqua finance for 3 or so years now. I rarely ever have to call and actually deal with anyone since I went through financing with them but when I do, they are always very friendly and helpful. Today, I had to call …
As always, the customer service with Aqua Finance was amazing!
Santiago was very helpful with my concern about my payment not showing in the system. He was very polite and answered every question and even asked was there anything else he could assist me with. Keep up the great work:-)!!
Aqua Finance gave me exceptional service from day 1 to the time I paid off my balance for the softener. Tashana gave excellent customer service and was able to help me over the phone within minutes of calling. I recommend aqua finance for …
My husband and I were impressed with the presentation. But that is what a sales person is to do. Make the sale. The installation was great Hector did a fantastic job was very polite and courteous. Once the system was installed we were …
Ani was great, she help set up to automatic payments for our 3rd account with Aqua Finance. Great customer service, and was very pleasant to talk with. She took my first payment for our water system, and then set up recurring payments. Really appreciated talking with her.
I am a new to the Aqua Finance Family, and I am not likely to write reviews…But this is an exception. As a Spa Dealer being able to offer our customers a quality finance option enhances our business. Ashley Frank at Aqua helped me so much …
Wendy was very helpful. She was empathetic and eager to assist me with my payment issue. Wendy was respectful and knowledgeable. I have interacted with her twice and each time we ended the call, I left without and questions or concerns. Thanks again Wendy!
Cesar from Aqua Finance is very patient and helpful – as is almost every single customer service rep with whom I’ve spoken there. It’s practically a guarantee that if I have an issue, they are going to try their best to help me get it …
Last night I received a call from Aqua Finance regarding a past-due payment; Mr. Lopez was the representative that was assisting me. As he took my payment, he also took the time to understand why it was delayed and found ways to make sure …
I have worked with this company for many years and have found them to be absolutely great. Recently I had some things to review with representative Ashley Frank and she did a fantastic job. I hate to be this blunt but the personnel in Aqua …
Cesar was easy to work with. He was friendly and respectful. Cesar gets 5 stars. But the phone experience took away one star. I don’t know if it was the headset he was using or the recording device, but I had to ask him to repeat often …
I had called before and the previous representative in the middle of my question he hung up on me..
I called back and I was Blessed to speak with Robin. She was very Professional, …
It has been a pleasure working with this company so far! I received my statement a bit late in the mail, but I received a call from them to help facilitate my payment and they kindly waived the late penalty after explaining what happened. …
Gm! I had the pleasure of talking with Kevin Lopez this morning, I had currently falling behind on a payment due to a recent hurricane in my area. Mr. Lopez was extremely understanding and showed true concern. He was able to process the …
Today was my last payment which, will end our financial relationship. I just want to share what a wonderful experience I had working with your company’s staff. Every time I had a questions your representatives were attentive and informative …
My representative tonight was very pleasant, informative, kind, and knowledgeable. She helped set up my account, didn’t pressure me to make a payment, gave me specifics regarding grace period on my account as well as explaining my …
The best finance company I could’ve ever worked with. I’ve always made my payments, but my family and I were affected by hurricane Ian. I called in concerned but the Representative I spoke too named Paula S. assured me that they were here …
I’d like to say that Aqua Finance is an amazing company to work for HOWEVER it is easy to feel like just a number even years following employment. I had started my career off strong at the beginning of 2018 as a single mom. By December 2018 …