Aqua America is a water and wastewater utility company that services approximately 3 million people within the US. Schedule your water bill payment here. See more
The water company said they were going to shut off our water. We called and they told us we used almost $900.00 of water in one month . I had to threaten them to get a tech out to my house to check it out. They sent some guy who seemed …
Turned off water for 16 day’s pass due. 89 year old grandpop in home with multiple disabilities they were told and said they didn’t care. Awful company!!!
Living in Honesdale the quality of the water provided is horrendous. Smells like liquid farts. I’m certainly not going to drink it. Thank goodness for foxledge!!
They gave my community a rate increase of nearly 50% from one bill cycle to the next. These people are crooks and present undue hardship on their customers, DO NOT RECOMMEND!
Very bad customer service charge us is not correct I called and they refuse to address my bill thanks God I don’t on house I have their services I just purchased a new house and I have Mecklenburg county water which is way cheaper not like …
Got the service originally 2 years ago moved a year ago had everything transfered then we got a new house and transfered the water which was just a month ago they send us a bill for 300 some dollars and said that a balance from our house 2 …
Wow. I usually don’t believe negative stuff. I’ve been on hold an hour and have not spoken to person. Really really sad. I’m in customer service. You have the worst I’ve ever experienced. Guess I’ll trash this check.
every other month the bill doubles or triples in price mean while the water is barely turned on or running. I am going to file a BBB complaint against these folks for the bullcrap they are doing to people.
I read their reviews and did not have high expectations. I had a problem with my water, and they called me back instantly with an explanation and a plan to fix it. I was quite pleased.
Worst customer service imaginable. We were late paying our bill yet it was paid the evening before the shut off date. They shut it off anyway. They refused to turn it back on that same day even though we had a confirmation number and their acknowledgment of payment. Very poor attitude from customer service rep & supervisor.
Aqua, PECO and COMCAST must be under the control of the PA UTILITIES Commision.
PECO is charging wmor in PA than 44 states.
Comcast ia charging insane amounts and offers tv, phone, internet, security …
Was a customer for almost four years. Never had any issues. Billing was as expected. Starting and stopping the service was easy. I really don’t know what all the negative reviews here are about. Was a pretty standard service to me..
Our water meter was broken when we moved in. They didnt notice for several months. In the end they charged us over $3000 for water usage. Then cut our service when we couldnt pay.
Aqua just submitted a request to raise water rates 24%!!!! example they used was a connection using 4080 gallons a month would go from a $55.80 bill up to $69.07. that is over $150 a year difference. Scumbags
Had no problem setting up my new water service when moving into my new home in Chester County. They were even able to explain the billing on my Sprinkler System very clearly.
Been away from home for several months, return home and with family and find water shut off for payment issue. Its on autopay and checked account and its paid up. They tell me no one from Aqua is available until Monday and Its Friday night. Have to go back to my other house. Worst customer service.
Another one star review for Aqua – they just changed the water pipes in the neighborhood but didn’t tell anyone. turn on water to wash hands and brown water followed by milky water comes out. How long are we supposed to run the pipes to clean this crap out?
I gave Aqua 3 stars, ONLY because Chauncy (in customer service) was very pleasant and tried hard to help
That said , why do the last two statements (Dec18 & Jan18) NOT show the water …
One of the worst companies ever – they parked their equipment on our driveway and ruined in (large construction vehicle). They moved on leaving considerable damage which they had to see – scumbags. Luckily we were home and called the boro …
Horrible company.. I received a notice in the mail that they will shut off my water for a late notice when Im set on auto pay. Called customer service when speaking to the lady at customer service she mentioned that they drafted for the …
They by far have the worst customer service I have ever experienced in my life. In my life! Regardless if you make a payment on THEIR website …you better call as well to make sure they RECEIVED it. Supply the confirmation number , but …
Purchased a building and called to transfer service over the same day. Customer service assured me service was on and service would just carry over. Two weeks later my water is off. I have called customer service 16 times this morning …
They’re horrible!! They shut the water off when my upstairs neighbor moved out.. I sent them a copy of my lease and they said it was altered. I have 3 small kids.. I don’t owe them any money . I was trying to get it turned on in my name. It’s been almost a week with no water. Operators act like they can’t do anything about it
They turned our water off without any notification. When called they acknowledged our payment and said that they will turn the water on tomorrow! I have a sick wife, and that didn’t matter. I asked them if they expected us to urinate and defecate on the front lawn!
Aqua pa is absolutely taking advantage of Carbon County pa home owners and I’m sure others as well.
Aqua Pa practically doubled our wastewater bill to a flat fee of $100.00 per …
Horrible Company and unfortunately they have the monopoly on Delco. The spelled my name wrong in their system dispite the fact that I gave them the correct spelling. Because of their error they revoked my online service causing me to have …
Have used zip checks for 40 years to pay bill. New bank took over old bank. Sent me a three month bill to covet what they did not collect. Call customer dis service. Told water would be cut off because aqua screwed up. Terrible customet …
Sent mail informing me that they are going to “shut off” my water in 10 days if i didnt allow them to change the meter. All bills paid for on time. Terrible, threatening policy. Terrible customer service, asked why this policy exists and …
Company shut my water off due to a “mistaken” account balance. After shut off, company could not send anyone out that day and gave us a window of 8am-5pm the next day. This caused us to cancel our childs doctors appointment and keep our …
Aqua PA recently purchased the water treatment facility from East Norriton Township. Them township allowed residents to install an alternate water meter for water usage not entering the sewer system ie: pools. We were allowed to deduct that …
Absolutely horrible experience! We just moved into the area, change the water to our names from the landlord. The company decides to shut off our water! We had to wait 2 days before they would finally send someone to turn on the water while …
The worse experience trying to establish new service. Previous tenant had a balance, and it delayed start of service. My landlord paid the outstanding balance on the home, and 9 days later still no water service. I’ve been told they can …
Previous landlord had an outstanding balance. I am one of 3 residents in this house. We are 3 families with kids and have been without water for the past 72 hours. The bank bought the house 2 weeks ago and offered us cash for keys. They …
I cannot begin to describe the aggravation! Because of the previous tenant (who obviously no longer lives in the home), and their account (which has nothing to do with me) I was told they needed 2 forms of ID and a copy of my lease. The …
The rudest customer service I have ever received anywhere when I called Aqua’s 877 number upon the death of my mother to take over her bills. No condolences, and what felt like a cross-examination on my motives. I am happy to answer simple …
Basically pipes froze on their end, and they sent 3 people over to check my water meter, after I had 3 plumbers over stating it was on Aquas end. All 3 of their employees who came over said they talked to their manager and maitainence was …
I fell under financial hardship and contacted Aqua to make a payment arrangement. During the call I was informed that you are only allowed 2 payment arrangements for the life of the account. They could not give me the dates which it is …
worst water company ever, took 3 days waiting on hold over an hour to finally reach them to inform them of our billing address. Five months later after never receiving any bills or calls they post a shut off notice on our door. So they know …
Some of the worst customer service I ever dealt with in my life. This company is a monopoly and they absolutely know it. They will not go out of their way to help you whatsoever very rude on the phone in a rush to get off the phone, Just an …
I know this review really doesn’t matter because there are no other choices for water, but man does this company’s customer service stink. I’d love to blame it on one person; however, it’s the whole crew. From top to bottom and specifically …
Can I give 0 stars? What choice do we have in PA for water? The rate increases have over the past few years have been exorbitant. I pay about 1/2 for my water and sewer in NYC, and don’t tell me maintenance expenses are higher in PA. I think a little regulation is in order here.
Awful disconnect process. They kept charging me despite I had moved away. I told them I could prove the new tenants were to be charged. They didn’t care. Instead of fighting it in small claims court, I paid. Really would avoid if you can.
Worse utility company I have ever dealt with!!!! I am in the 19023 area. If anything have any other water company suggestions, I’d be glad to hear them.
Terrible firm to deal with, impersonal and no follow through on promises. Maint group has little contact with customer service and can’t be reached directly. Cust service does not notate call details. Promises for follow up never happen. …
This water company is horrible and they do not know what they are doing. I was approved for a grant from LIWAP. I called to aqua to see why it wasn’t credited to my account they said that they don’t have any information about anything sent …
Lousy customer service
The water company said they were going to shut off our water. We called and they told us we used almost $900.00 of water in one month . I had to threaten them to get a tech out to my house to check it out. They sent some guy who seemed …
Horrible horrible
Much waiting.
Horrible aqua sucks
HORRIBLE COMPANY AND HORRIBLE CUSTOMER SERVICE
Very Bad Business
Worst customer service I have every experienced.
This company is horrible!! The customer service does not reassure you or help in any way! Sorry!!
20 minute hold to speak to a rep about new service, FAIL TROLOLOLOLOL
Possibly the worst customer service I have ever felt with…
Called at 4:55 pm it said open till 5 just said call back from 8 to 5 weekdays they lie
Another main break on macdade blvd. in Collingdale. They need to clean the mess it caused.
Absolutely horrible service.
This company ate my son.
How AQUA pulled off the deal to tear up virtually every road in
Delaware County and leave them in such poor condition is beyond
me.
They have gone above and beyond!!! I am so happy to be able to have this company!
Talked to the manager Randy Simmons quite rude and arrogant laughed off my complaint about his drivers like their s*** doesn’t stink
Horrible customer service
I struggle to get the money to pay the water bills they complain and said I ow 4cents. They still taking about cutting me off.
Turned off water for 16 day’s pass due. 89 year old grandpop in home with multiple disabilities they were told and said they didn’t care. Awful company!!!
My meter reads usage and I got 2 bills in a month
I have been away for 4 months caring for aging parent!
All messed up …, AQua!
Living in Honesdale the quality of the water provided is horrendous. Smells like liquid farts. I’m certainly not going to drink it. Thank goodness for foxledge!!
my water bill has doubled last two months ,it should have decreaced because i don’t water plants this time of the year
They gave my community a rate increase of nearly 50% from one bill cycle to the next. These people are crooks and present undue hardship on their customers, DO NOT RECOMMEND!
my customer Rep Shantia took her time with me patiently and help me in a major way keep up the good work Aqua
Very bad customer service charge us is not correct I called and they refuse to address my bill thanks God I don’t on house I have their services I just purchased a new house and I have Mecklenburg county water which is way cheaper not like …
Got the service originally 2 years ago moved a year ago had everything transfered then we got a new house and transfered the water which was just a month ago they send us a bill for 300 some dollars and said that a balance from our house 2 …
Wow. I usually don’t believe negative stuff. I’ve been on hold an hour and have not spoken to person. Really really sad. I’m in customer service. You have the worst I’ve ever experienced. Guess I’ll trash this check.
every other month the bill doubles or triples in price mean while the water is barely turned on or running. I am going to file a BBB complaint against these folks for the bullcrap they are doing to people.
I read their reviews and did not have high expectations. I had a problem with my water, and they called me back instantly with an explanation and a plan to fix it. I was quite pleased.
Worst customer service imaginable. We were late paying our bill yet it was paid the evening before the shut off date. They shut it off anyway. They refused to turn it back on that same day even though we had a confirmation number and their acknowledgment of payment. Very poor attitude from customer service rep & supervisor.
Aqua, PECO and COMCAST must be under the control of the PA UTILITIES Commision.
PECO is charging wmor in PA than 44 states.
Comcast ia charging insane amounts and offers tv, phone, internet, security …
Was a customer for almost four years. Never had any issues. Billing was as expected. Starting and stopping the service was easy. I really don’t know what all the negative reviews here are about. Was a pretty standard service to me..
Our water meter was broken when we moved in. They didnt notice for several months. In the end they charged us over $3000 for water usage. Then cut our service when we couldnt pay.
Aqua just submitted a request to raise water rates 24%!!!! example they used was a connection using 4080 gallons a month would go from a $55.80 bill up to $69.07. that is over $150 a year difference. Scumbags
Had no problem setting up my new water service when moving into my new home in Chester County. They were even able to explain the billing on my Sprinkler System very clearly.
Been away from home for several months, return home and with family and find water shut off for payment issue. Its on autopay and checked account and its paid up. They tell me no one from Aqua is available until Monday and Its Friday night. Have to go back to my other house. Worst customer service.
Another one star review for Aqua – they just changed the water pipes in the neighborhood but didn’t tell anyone. turn on water to wash hands and brown water followed by milky water comes out. How long are we supposed to run the pipes to clean this crap out?
I gave Aqua 3 stars, ONLY because Chauncy (in customer service) was very pleasant and tried hard to help
That said , why do the last two statements (Dec18 & Jan18) NOT show the water …
One of the worst companies ever – they parked their equipment on our driveway and ruined in (large construction vehicle). They moved on leaving considerable damage which they had to see – scumbags. Luckily we were home and called the boro …
Horrible company.. I received a notice in the mail that they will shut off my water for a late notice when Im set on auto pay. Called customer service when speaking to the lady at customer service she mentioned that they drafted for the …
They by far have the worst customer service I have ever experienced in my life. In my life! Regardless if you make a payment on THEIR website …you better call as well to make sure they RECEIVED it. Supply the confirmation number , but …
Purchased a building and called to transfer service over the same day. Customer service assured me service was on and service would just carry over. Two weeks later my water is off. I have called customer service 16 times this morning …
They’re horrible!! They shut the water off when my upstairs neighbor moved out.. I sent them a copy of my lease and they said it was altered. I have 3 small kids.. I don’t owe them any money . I was trying to get it turned on in my name. It’s been almost a week with no water. Operators act like they can’t do anything about it
They turned our water off without any notification. When called they acknowledged our payment and said that they will turn the water on tomorrow! I have a sick wife, and that didn’t matter. I asked them if they expected us to urinate and defecate on the front lawn!
Aqua pa is absolutely taking advantage of Carbon County pa home owners and I’m sure others as well.
Aqua Pa practically doubled our wastewater bill to a flat fee of $100.00 per …
Horrible Company and unfortunately they have the monopoly on Delco. The spelled my name wrong in their system dispite the fact that I gave them the correct spelling. Because of their error they revoked my online service causing me to have …
Have used zip checks for 40 years to pay bill. New bank took over old bank. Sent me a three month bill to covet what they did not collect. Call customer dis service. Told water would be cut off because aqua screwed up. Terrible customet …
Sent mail informing me that they are going to “shut off” my water in 10 days if i didnt allow them to change the meter. All bills paid for on time. Terrible, threatening policy. Terrible customer service, asked why this policy exists and …
Company shut my water off due to a “mistaken” account balance. After shut off, company could not send anyone out that day and gave us a window of 8am-5pm the next day. This caused us to cancel our childs doctors appointment and keep our …
Aqua PA recently purchased the water treatment facility from East Norriton Township. Them township allowed residents to install an alternate water meter for water usage not entering the sewer system ie: pools. We were allowed to deduct that …
Absolutely horrible experience! We just moved into the area, change the water to our names from the landlord. The company decides to shut off our water! We had to wait 2 days before they would finally send someone to turn on the water while …
The worse experience trying to establish new service. Previous tenant had a balance, and it delayed start of service. My landlord paid the outstanding balance on the home, and 9 days later still no water service. I’ve been told they can …
Previous landlord had an outstanding balance. I am one of 3 residents in this house. We are 3 families with kids and have been without water for the past 72 hours. The bank bought the house 2 weeks ago and offered us cash for keys. They …
AQUA will tell you that it’s your problem. You’ll spend on a plumber but it was AQUA PROBLEM.
I cannot begin to describe the aggravation! Because of the previous tenant (who obviously no longer lives in the home), and their account (which has nothing to do with me) I was told they needed 2 forms of ID and a copy of my lease. The …
The rudest customer service I have ever received anywhere when I called Aqua’s 877 number upon the death of my mother to take over her bills. No condolences, and what felt like a cross-examination on my motives. I am happy to answer simple …
Basically pipes froze on their end, and they sent 3 people over to check my water meter, after I had 3 plumbers over stating it was on Aquas end. All 3 of their employees who came over said they talked to their manager and maitainence was …
I fell under financial hardship and contacted Aqua to make a payment arrangement. During the call I was informed that you are only allowed 2 payment arrangements for the life of the account. They could not give me the dates which it is …
worst water company ever, took 3 days waiting on hold over an hour to finally reach them to inform them of our billing address. Five months later after never receiving any bills or calls they post a shut off notice on our door. So they know …
I have sold my house and called to shut down the service. After I paid the last bill, they kept resending me the new bill…
Some of the worst customer service I ever dealt with in my life. This company is a monopoly and they absolutely know it. They will not go out of their way to help you whatsoever very rude on the phone in a rush to get off the phone, Just an …
I know this review really doesn’t matter because there are no other choices for water, but man does this company’s customer service stink. I’d love to blame it on one person; however, it’s the whole crew. From top to bottom and specifically …
Can I give 0 stars? What choice do we have in PA for water? The rate increases have over the past few years have been exorbitant. I pay about 1/2 for my water and sewer in NYC, and don’t tell me maintenance expenses are higher in PA. I think a little regulation is in order here.
Awful disconnect process. They kept charging me despite I had moved away. I told them I could prove the new tenants were to be charged. They didn’t care. Instead of fighting it in small claims court, I paid. Really would avoid if you can.
Worse utility company I have ever dealt with!!!! I am in the 19023 area. If anything have any other water company suggestions, I’d be glad to hear them.
Terrible firm to deal with, impersonal and no follow through on promises. Maint group has little contact with customer service and can’t be reached directly. Cust service does not notate call details. Promises for follow up never happen. …
This water company is horrible and they do not know what they are doing. I was approved for a grant from LIWAP. I called to aqua to see why it wasn’t credited to my account they said that they don’t have any information about anything sent …