Arab Electric is a member-owned cooperative serving over 15,600 members in portions of Cullman, Marshall and Morgan counties. AECI is located at 331 S Brindlee Mountain Pkwy, Arab, … See more
I agree with everybody else on here this has to be the worst power company ever I am tired of them ripping me off I will find a way to get them in some trouble for cheating everybody on there bill they should be ashamed to do people the way they do there has to be something we can do
Disabled person one get paid one time a month don’t get one month pass due they will turn you power off unless you call a head and pay 20 or more to you get paid there laws say they can’t do this to people …
These people are con-artes even when you pay your bill on time they still turn your power off and charge fees to turn it back on somebody needs to investigate this company for illegal business practices
Not a fan of this company or their staff! They are definitely not easy to work with on any level. Courtesy and professionalism are not part of their company policy.
THIS COMPANY IS A JOKE. PLEASE, NEVER MOVE TO THIS AREA. IT IS A MONOPOLY. THEY WILL NOT WORK WITH YOU ON PAYMENTS. YOU WILL BE INSULTED AND MOCKED IF YOU TRY TO MAKE A PAYMENT ARRANGEMENT. IF YOU CALL TO ATTEMPT A PAYMENT ARRANGEMENT ON A …
your service sucks my power goes out at least 5 times a day… and if any of my electronics mess up they will either be replaced or a lawsuit will be filed
The lady I spoke to on the phone and understanding about a non-standard request and was able to get me information back in a quick manner. I’ve enjoyed working with this coop!
This is our coop. The citizens own it and the citizens vote for the board of trustees. And problems can be resolved by voting for trustworthy trustees. Voting for who’s popular or who has the loudest mouth has been the problem of the past. I’m proud of our coop and the employees.
Iv had to replace 3 pc from there power surges and summer the worse. When it start losing power they just put their phone off the hook so you cant even call to complane! THEE Worse Power Co Iv had to deal with!~
Mail my bill within two days of receiving it, somehow still get a late fee two months in a row, even though every other utility I mailed to that day(with the same due date!) managed to cash their checks TEN days before Arab Electric did.
I missed one payment because they never sent a bill, and I was never notified about the missed payment until they came to turn off the power. I called the office and they have no straight answers. Terrible service
Absolutely the worst service I have ever seen. they are rude and certainly not understanding. I was away from home for over 30 days and no one there. Bill was 125.00 No AC or heat or water heater on. Call to ask questions and they just don’t want to talk to you about it. SAD
How come EVERY time we turn around the power goes out? A bird, a roach, an owl, its windy, it’ sprinkled, and so on. And how come our rates are the highest in the state? I’ve never had so many power issues in my 45 years until we moved to Arab Al.
I had a power outage on a Saturday morning must have been just me maybe a few others but they didn’t know about it. After calling a truck came restored my power in less then 30 min
There is something very unethical with this company. I pay my Bill’s way in advance never have any past dues with any other company except Arab Electric. Even though I pay my bill’s online. When I get my bill they only give me two weeks to pay. But I pay it the day I receive it online.
The customer service is sad. The women at the window carry a bad attitude of dealing with people. Thaey have that “holy than thee” personality that is sad. I have dealt with over the phone and in person. It’s insulting to know that no …
If I could give zero stars to this company I would. I’ve lived in Arab for about a year now and have experienced more power surges here than any other city throughout my whole life. Just today the power has gone off more than 5 times. This is bull****. Get your stuff together Arab Electric!
Can’t pay and got kids in the house. Oh well. Better pay that bill before you put Food in their mouths. No extensions. It’s pay or get cut off. No matter if you hit rough times or not. They are terrible. Huntsville utilities may be bad but at least they have a heart when it comes to working with you. Arab electric sucks.
We were cutting down on a shop we have on our property using a lot of unused electric so we used 1 kilowatt hr they sent someone to check the meter and charged us 30.00 for that one hr. Our normal bill was 46 using 40 to 50 hrs They are a RIPOFF CAN’T BE TRUSTED TO LET PEOPLE SAVE MONEY!!!!!
As a previous reviewer said- this company is a joke. Their rates are ridiculous (because they are the only choice for residents of Arab when it comes to electricity. We either give them our money or have no power), their staff is rude and …
I called to get put on hold for more than 10 minutes with a question about my bill. The woman answering decides to hang up on me while I’m explaining the situation. Being charged over 200 a month and getting hung up on by these people is sad. They don’t care about anyone only money. 0/10.
Our power has been out twice in a week. Any time you call to see what is going on the employees are rude with an attitude. I’ve never had a positive experience when speaking to any of them they never wear a smile or have anything nice to …
I’ve been in Arab less than a month and they’re already the worst utility company I’ve ever dealt with in the entire country. Multiple power blips day after day, long power outages. And apparently one phone to answer calls. In the past 3 weeks I’ve had more power disruptions than 5 years with Southern Company.
Constant outages and disruptions. Rude staff. Have never came to actually read our meter over the year that we’ve been here. They just average everyone. Won’t work with anybody whatsoever when they are short. We were short $20 one month and …
If I could give a lower review I would, they said they dint have our numbers to call us about our bill, when we called several times to pay our bill on our account, the one time we missed our bill and they turned off our power with no …
This is the worse Electric company ever! They don’t
Care about anyone. We moved here a year ago the place we came from would never shut off your electricity or charge you $50 reconnect if you don’t …
We moved to Arab just over 2 months ago and the power has gone out at minimum 10 times during that time. What is the deal? This is totally unacceptable. They do; however, get it restored relatively quickly.
they said call up for help on electric bill through project share if we can’t cover the rest of the ridiculous amount my electric bill is, I’ve already paid half the bill. …
If you want over priced power, that constantly turns off daily. Then if you want to call to find out what’s up or just to ask why your bill is hasn’t arrived, the ladies who work there are beyond rude! This town has to be the worst place I …
I’ve only talked to a staff member via phone once for an outage and she was very nice. The front desk employees seem to be rather burdened by their job and let you feel that. …
No notification, left for power being disconnected. Thought there was a power outage, no outage. Just, came back home from work, and noticed still no power. You would think they would leave a message, it’s not that hard to walk to the door, and leave a notice.
My electric bill has been increasing at a phenomenal rate within the last two-three years. I discussed the extraordinary increase with Nancy who tells me that the billing rates have not increased within the recent past. I have not …
Deborah may be the nicest person I have talked to so far at Arab Electric! Super sweet and helpful and the first good customer experience I’ve had so far with them.
Awesome. Professional, friendly, they have been out to my house twice to cut trees for me. I was told up front what they could and couldn’t do and everybody that I dealt with was very honest and easy to work with. Thank you A.E.C we greatly appreciate all your hard work and dedication.
Baseball cards?
Horrible lying stealing company
great service
Always check your meter yourself these people are a joke!
This box is a joke…monopolizing the area and has no compassion.
I’ve never had any problems with Arab Electric
Service was easy to start
The people that “work” for this company are the rudest people I have ever meet…you people DO NOT need to work with the public !!
The staff is wonderful and always nice when calling the office.
Not a good power company. No point of going in to detail, if you live in Arab and have them then you already know.
It would be nice if they would provide the service people pay for. Had four power outages so far today.
I agree with everybody else on here this has to be the worst power company ever I am tired of them ripping me off I will find a way to get them in some trouble for cheating everybody on there bill they should be ashamed to do people the way they do there has to be something we can do
I found the staff to be pleasant, and we have never had any issues with either service or billing.
Disabled person one get paid one time a month don’t get one month pass due they will turn you power off unless you call a head and pay 20 or more to you get paid there laws say they can’t do this to people …
These people are con-artes even when you pay your bill on time they still turn your power off and charge fees to turn it back on somebody needs to investigate this company for illegal business practices
Not a fan of this company or their staff! They are definitely not easy to work with on any level. Courtesy and professionalism are not part of their company policy.
THIS COMPANY IS A JOKE. PLEASE, NEVER MOVE TO THIS AREA. IT IS A MONOPOLY. THEY WILL NOT WORK WITH YOU ON PAYMENTS. YOU WILL BE INSULTED AND MOCKED IF YOU TRY TO MAKE A PAYMENT ARRANGEMENT. IF YOU CALL TO ATTEMPT A PAYMENT ARRANGEMENT ON A …
your service sucks my power goes out at least 5 times a day… and if any of my electronics mess up they will either be replaced or a lawsuit will be filed
Never had problems with AEC. Always very kind and professional
Great employees! Customer service has improved so much. All the crews work so hard and are an asset to our community.
power goes out nearly every day around lunch time for about 20-30 mins.I take online classes. has for years.
The lady I spoke to on the phone and understanding about a non-standard request and was able to get me information back in a quick manner. I’ve enjoyed working with this coop!
This is our coop. The citizens own it and the citizens vote for the board of trustees. And problems can be resolved by voting for trustworthy trustees. Voting for who’s popular or who has the loudest mouth has been the problem of the past. I’m proud of our coop and the employees.
Iv had to replace 3 pc from there power surges and summer the worse. When it start losing power they just put their phone off the hook so you cant even call to complane! THEE Worse Power Co Iv had to deal with!~
Mail my bill within two days of receiving it, somehow still get a late fee two months in a row, even though every other utility I mailed to that day(with the same due date!) managed to cash their checks TEN days before Arab Electric did.
I missed one payment because they never sent a bill, and I was never notified about the missed payment until they came to turn off the power. I called the office and they have no straight answers. Terrible service
Absolutely the worst service I have ever seen. they are rude and certainly not understanding. I was away from home for over 30 days and no one there. Bill was 125.00 No AC or heat or water heater on. Call to ask questions and they just don’t want to talk to you about it. SAD
How come EVERY time we turn around the power goes out? A bird, a roach, an owl, its windy, it’ sprinkled, and so on. And how come our rates are the highest in the state? I’ve never had so many power issues in my 45 years until we moved to Arab Al.
I had a power outage on a Saturday morning must have been just me maybe a few others but they didn’t know about it. After calling a truck came restored my power in less then 30 min
There is something very unethical with this company. I pay my Bill’s way in advance never have any past dues with any other company except Arab Electric. Even though I pay my bill’s online. When I get my bill they only give me two weeks to pay. But I pay it the day I receive it online.
The customer service is sad. The women at the window carry a bad attitude of dealing with people. Thaey have that “holy than thee” personality that is sad. I have dealt with over the phone and in person. It’s insulting to know that no …
If I could give zero stars to this company I would. I’ve lived in Arab for about a year now and have experienced more power surges here than any other city throughout my whole life. Just today the power has gone off more than 5 times. This is bull****. Get your stuff together Arab Electric!
Can’t pay and got kids in the house. Oh well. Better pay that bill before you put Food in their mouths. No extensions. It’s pay or get cut off. No matter if you hit rough times or not. They are terrible. Huntsville utilities may be bad but at least they have a heart when it comes to working with you. Arab electric sucks.
We were cutting down on a shop we have on our property using a lot of unused electric so we used 1 kilowatt hr they sent someone to check the meter and charged us 30.00 for that one hr. Our normal bill was 46 using 40 to 50 hrs They are a RIPOFF CAN’T BE TRUSTED TO LET PEOPLE SAVE MONEY!!!!!
As a previous reviewer said- this company is a joke. Their rates are ridiculous (because they are the only choice for residents of Arab when it comes to electricity. We either give them our money or have no power), their staff is rude and …
I called to get put on hold for more than 10 minutes with a question about my bill. The woman answering decides to hang up on me while I’m explaining the situation. Being charged over 200 a month and getting hung up on by these people is sad. They don’t care about anyone only money. 0/10.
Our power has been out twice in a week. Any time you call to see what is going on the employees are rude with an attitude. I’ve never had a positive experience when speaking to any of them they never wear a smile or have anything nice to …
I’ve been in Arab less than a month and they’re already the worst utility company I’ve ever dealt with in the entire country. Multiple power blips day after day, long power outages. And apparently one phone to answer calls. In the past 3 weeks I’ve had more power disruptions than 5 years with Southern Company.
Constant outages and disruptions. Rude staff. Have never came to actually read our meter over the year that we’ve been here. They just average everyone. Won’t work with anybody whatsoever when they are short. We were short $20 one month and …
If I could give a lower review I would, they said they dint have our numbers to call us about our bill, when we called several times to pay our bill on our account, the one time we missed our bill and they turned off our power with no …
This is the worse Electric company ever! They don’t
Care about anyone. We moved here a year ago the place we came from would never shut off your electricity or charge you $50 reconnect if you don’t …
We moved to Arab just over 2 months ago and the power has gone out at minimum 10 times during that time. What is the deal? This is totally unacceptable. They do; however, get it restored relatively quickly.
they said call up for help on electric bill through project share if we can’t cover the rest of the ridiculous amount my electric bill is, I’ve already paid half the bill. …
Ask em to cut tree off of rite of way to youngs kids just said we dont cut trees.
If you want over priced power, that constantly turns off daily. Then if you want to call to find out what’s up or just to ask why your bill is hasn’t arrived, the ladies who work there are beyond rude! This town has to be the worst place I …
I’ve only talked to a staff member via phone once for an outage and she was very nice. The front desk employees seem to be rather burdened by their job and let you feel that. …
No notification, left for power being disconnected. Thought there was a power outage, no outage. Just, came back home from work, and noticed still no power. You would think they would leave a message, it’s not that hard to walk to the door, and leave a notice.
My electric bill has been increasing at a phenomenal rate within the last two-three years. I discussed the extraordinary increase with Nancy who tells me that the billing rates have not increased within the recent past. I have not …
Deborah may be the nicest person I have talked to so far at Arab Electric! Super sweet and helpful and the first good customer experience I’ve had so far with them.
Awesome. Professional, friendly, they have been out to my house twice to cut trees for me. I was told up front what they could and couldn’t do and everybody that I dealt with was very honest and easy to work with. Thank you A.E.C we greatly appreciate all your hard work and dedication.