Local, not-for-profit and capable of handling most of your day to day finances, Arapahoe CU is your Colorado Credit Union. We offer simplicity, rewards and community support. See more
I really like Arapahoe Credit Union. The staff is incredibly nice and helpful when sorting through your banking needs. They have all the facilities of a big bank. One feedback I would give is that the online bank is a bit of hassle …
I decided to close my account because of the lack of customer service. The first message was we tried to contact you by phone, but don’t have the right phone number. It’s printed on my checks. How’s that possible? Then I wanted to do an …
Tried to finance a new vehicle with them. They don’t fund until they receive a title. Very important to know if you are looking to finance a new vehicle if the dealer won’t accept a “letter of credit” in lieu of payment. Our application process also took almost a week to get an answer. A lot of time wasted. Very unfortunate…
I went to the bank today to access MY money. An ATM would not take care of the transaction I needed to make. The only access to ALL the bank locations was this ONE AND ONLY drive-up window at the Arapahoe location. Imagine waiting with your …
Michael Thomas is rude. Just got off the phone with him, after I tried to fix something and honestly, the whole what can I do for you, I only have a few minutes as I have a busy day at work…after I asked him to give me a moment to go …
I love the high interest rates. The service getting things set up was helpful with a representative calling me and doing it over the phone (unlike some places, where you have to try to do it all online or go somewhere in person). It did …
I just wanted to start by saying I have a signature loan and a credit card with Arapaho Credit Union for right about 2 years now and I am very very satisfied with their bank and customer service. They have some of the lowest interest rates …
Arapahoe Credit Union has always been very professional, friendly and more than helpful. I have had many banks along with ACU and none of them compare, especially in terms of customer service and security! Banks have hidden fees, hidden …
I did one auto loan that was great, easy, fast, good experience. I’m now looking to buy another car and figured I would have a similar experience. Not the case at all, it took 4 weeks to get a live person to talk to me and she had none of …
Awful customer service. Mike Thomas is VERY rude. REFUSED to take a payment for my loan that fell behind, I understand I am behind but after losing my job I’m TRYING to get it caught back up as I can. How can I do that if he will not take a …
Arapahoe Credit Union was absolutely amazing, I couldn’t have asked for a more seamless process when refinancing my vehicle! I purchased my Hyundai Tucson shortly after having to claim bankruptcy, I haven’t even owned the vehicle for a year …
This bank is a joke the app its very difficult to pay a loan and same for the phone banking and to put a cherry on top I can never get ahold of a customer service person. I have never had so much trouble paying a loan before. Do yourself a favor and go somewhere else
Had credit pulled just to get a checking account. Then decided since credit was already pulled I would apply for a HELOC. After paying $600 for an appraisal I am now told I need to have credit pulled again because we are past 60 days on …
Update: We spoke with Tyra and wow. She was much more helpful than the two gentlemen we spoke with Monday the 3rd. She was excellent and had modern day solutions that wasn’t just, “cash or wire.” It was a pleasure to speak with you Tyra and …
The account opening process was super smooth. Oscana was helpful with my opening experience. I also love how they take account security very seriously! The one real complaint I have is that the mobile app is outdated but an update coming next month will fix that! Probably one of the best designed debit cards I have seen as well!
Thought it was a good bank to deal with, turned out to be unpleasantly surprised especially when life happens and dealing with the “collection or asset manager,” he’s a real peach to deal with. Employees aren’t the nicest either as of …
I only had this account because of a car loan the dealership opened. Upon paying off the car loan I was told they could not close the account because of possible gap insurance refunds. Once I got all of that cleared up, I transferred the …
I used this credit union for a car loan with a local dealership. I opened the loan in March, and in July the car had a catastrophic engine failure, days after the warranty expired. All that to say I called to pay off the car in late July, …
I really like Arapahoe Credit Union. The staff is incredibly nice and helpful when sorting through your banking needs. They have all the facilities of a big bank. One feedback I would give is that the online bank is a bit of hassle …
I decided to close my account because of the lack of customer service. The first message was we tried to contact you by phone, but don’t have the right phone number. It’s printed on my checks. How’s that possible? Then I wanted to do an …
Tried to finance a new vehicle with them. They don’t fund until they receive a title. Very important to know if you are looking to finance a new vehicle if the dealer won’t accept a “letter of credit” in lieu of payment. Our application process also took almost a week to get an answer. A lot of time wasted. Very unfortunate…
I went to the bank today to access MY money. An ATM would not take care of the transaction I needed to make. The only access to ALL the bank locations was this ONE AND ONLY drive-up window at the Arapahoe location. Imagine waiting with your …
Michael Thomas is rude. Just got off the phone with him, after I tried to fix something and honestly, the whole what can I do for you, I only have a few minutes as I have a busy day at work…after I asked him to give me a moment to go …
I love the high interest rates. The service getting things set up was helpful with a representative calling me and doing it over the phone (unlike some places, where you have to try to do it all online or go somewhere in person). It did …
I just wanted to start by saying I have a signature loan and a credit card with Arapaho Credit Union for right about 2 years now and I am very very satisfied with their bank and customer service. They have some of the lowest interest rates …
Arapahoe Credit Union has always been very professional, friendly and more than helpful. I have had many banks along with ACU and none of them compare, especially in terms of customer service and security! Banks have hidden fees, hidden …
I did one auto loan that was great, easy, fast, good experience. I’m now looking to buy another car and figured I would have a similar experience. Not the case at all, it took 4 weeks to get a live person to talk to me and she had none of …
Awful customer service. Mike Thomas is VERY rude. REFUSED to take a payment for my loan that fell behind, I understand I am behind but after losing my job I’m TRYING to get it caught back up as I can. How can I do that if he will not take a …
Arapahoe Credit Union was absolutely amazing, I couldn’t have asked for a more seamless process when refinancing my vehicle! I purchased my Hyundai Tucson shortly after having to claim bankruptcy, I haven’t even owned the vehicle for a year …
My experience has always been top notch. As a Credit Union I highly recommend this type of Banking.
This bank is a joke the app its very difficult to pay a loan and same for the phone banking and to put a cherry on top I can never get ahold of a customer service person. I have never had so much trouble paying a loan before. Do yourself a favor and go somewhere else
Had credit pulled just to get a checking account. Then decided since credit was already pulled I would apply for a HELOC. After paying $600 for an appraisal I am now told I need to have credit pulled again because we are past 60 days on …
Update: We spoke with Tyra and wow. She was much more helpful than the two gentlemen we spoke with Monday the 3rd. She was excellent and had modern day solutions that wasn’t just, “cash or wire.” It was a pleasure to speak with you Tyra and …
The account opening process was super smooth. Oscana was helpful with my opening experience. I also love how they take account security very seriously! The one real complaint I have is that the mobile app is outdated but an update coming next month will fix that! Probably one of the best designed debit cards I have seen as well!
The app is always down. Always. I can’t access my account, transfer money, none of it. It’s exhausting, I’m changing credit unions. …
Thought it was a good bank to deal with, turned out to be unpleasantly surprised especially when life happens and dealing with the “collection or asset manager,” he’s a real peach to deal with. Employees aren’t the nicest either as of …
I only had this account because of a car loan the dealership opened. Upon paying off the car loan I was told they could not close the account because of possible gap insurance refunds. Once I got all of that cleared up, I transferred the …
I used this credit union for a car loan with a local dealership. I opened the loan in March, and in July the car had a catastrophic engine failure, days after the warranty expired. All that to say I called to pay off the car in late July, …