(Translated by Google) Good by the comments I saw that I will have a problem! My car was stolen on December 3rd and told me that the deadline would be 30 days to pay and today it is January 24th, 2018, it seems you don’t care about the …
No good experience .
Someone hit my truck on the middle of the road and they didn’t bother going against the company who hit me, made me pay for deductible and the autobody shop held my truck because Arbela wasn’t taking their calls.
Arbella Insurance is an exceptional company from the executives down to the claim reps. They are always willing to work with the agents and clients to make sure our clients are taken great care of at the time of a claim big or small.
Several family members and myself have been members of Arbella for over 20 years. Their customer service has been exceptional! Over the years, we have made claims on both our cars as well as our house. The representatives are always very …
I have to say, I am very thankful that I have Progressive Insurance. I am trying to deal with Arbella now and they are not returning my calls or claiming liability. I am having a baby any day and I do not have a car or a car seat. The level …
I am ashamed to say that I was ripped of by this company for years. Finally this year I compared my auto insurance to some other providers … Arbella was about $1600.00, others were about $600.00. So I switched and lo and behold, they …
Constantly overcharged, missed paperwork and they screwed up several months of automatic deductions, even though they had the same account info for years. This led to one late and one missed payment that were both their fault. No follow up, …
Horrible! Please be aware of this company! Quick enough to take a year of insurance. However when my husband was in an accident. They were useless!!!!!!! Did everything backwards. Now, have to take them to small claims court. When speaking …
Arbella Insurance Group from Quincy, Massachusetts is the worst insurance company that I have ever had Girls in claims office talk so rude to customers Unprofessional .
Horrible customer service.
Winter snow pile of 15-20 feet on top of car…melted/refroze/more snow from winter of 2014-2015. When could clear car, both mirrors had broken downward from …
If you want to burn your money go for this insurance, they do not update data never provide any clarification as to why they are charging this amount. I would definitely not recommend this insurance to anyone.
Don’t kno we’re to start,but honestly they are the worst insurance ever they over charging,first they start opening a policy with one amount then and 2 months they increase the policy for more then 248 dollars
Worse company ever afflicted with eastern insurance in Quincy staffs are so rude and no respect and just blame on customers. I will never get this company insurance ever in my life or advise anyone to get Arabella insurance rude and unprofessional
They will repair your car with cheap, NON OEM parts and then pocket the difference. STAY AWAY FROM THESE CROOKS. TOTAL SCAM. Their review rating should be even lower, but the Arbella employees are leaving fake 5 star ⭐ comments. Report them as a conflict of interest. Here is the real company rating from yelp.
My mom works for arbella and some of the customers she talks to are so rude and disrespectful. The people that call talk over her and have no respect for what she has to say. If you want someone to help you then treat them with respect.
Absolutely terrible to deal with. They don’t want to pay anything and especially if you have third party claims they try to make it so it’s a 50-50 fault and they don’t pay anything out. I will be dropping this company ASAP it’s too bad that used to be good
I should have read the reviews. Worst experience ever with and INS company. Took months to get my settlement and the claims adjusters put you on hold and never come back. Hard pass. Lesson learned.
This company is a joke. 2020 commercial vehicle damaged. Adjuster says it’s repairable, bring it to the place who makes it and says these have to be done to a T. They recommend another company to have it done since this is such a unique …
By far the worst most unreasonably high priced insurance. I only dealt with them because my other company stopped working with my agent and they gave me this. Not sure why i waited so long to switch but i now insure 2 vehicles and it is …
I have been attempting repeatedly to file a claim for days this week. No answer, no calls back. What the AF? Seriously? Called the BBB and they basically laughed when I mentioned this company. …
On December 21st at 04:12 pm I recieved a voicemail from Caitlin stating my vehicle was totalled and to call her back asap to start that process. seeing that it was after business hours when I listened to my voicemail I waited till the 22nd …
Most times responses are delayed days or more. Sometimes emails/ calls go unanswered until followed up (sometimes multiple times). Out of the three insurance companies I’ve had, they have been the least involved and valuable by far. They …
I have attempted to cancel my insurance for almost a year because I moved to Florida. I have been charged in excess of $1500 and cannot get anyone to answer an email or a phone call after providing multiple proof of residency changes, new insurance information, etc. I have no words.
Following the same theme as many of the other comments, Arbella’s customer service is horrible. Been a customer for 20+ years. High prices and bad customer service. Not a good business model. I’ll be taking my business account elsewhere.
I’m new with them and In a very short time, I realize that This insurance is rubbish. They are policy and system nothing is clear. Facing too many problems but not getting any perfect solution. Just for comment purposes, they are getting one star. It’s very funny.
Sadly I am agreeing with all the other bad reviews on here, i though I might have a better experience but instead I fell in the same trap when it came to filing a claim and getting paid, luckily it was a small claim and I was able to afford …
They get 1 star because I cant get them 0 stars. The worst company that I have deal in my life. For everything you need to call them more than 5-6times, wait 1 hour in line and everybody send to you to other company or agency when is their duty to fix their errors. Never I will deal with them in future. Worst ever company
Thee absolute worst company I’ve ever witnessed as far as insurance goes. When it comes to collecting payments of course they are on time but when it’s time to communicate and resolve claims don’t hold your breath. I literally witnessed the …
My call was routed easily and answered promptly. The customer service representative was very pleasant, helpful and patient. She stayed on the line until I validated the issue was resolved. Thank you!
I was rear-ended in January 2022 and deemed not at fault, yet I feel that the entire time since, Arbella has appeared to treat me as if I had done something wrong. It started with my car being totaled and Arbella pressuring me to release …
(Translated by Google) Worst insurance company…..I’ll go elsewhere
(Original) …
(Translated by Google) Good by the comments I saw that I will have a problem! My car was stolen on December 3rd and told me that the deadline would be 30 days to pay and today it is January 24th, 2018, it seems you don’t care about the …
No good experience .
Someone hit my truck on the middle of the road and they didn’t bother going against the company who hit me, made me pay for deductible and the autobody shop held my truck because Arbela wasn’t taking their calls.
Ok
Too stuffy.
1 star find a better company.
Keeping me safe ..
Worst ins I have ever dealt with
Resolved my claim quick
worst ins company I have ever had,
this guys don’t respond in time.been 25 days and appraiser hasn’t showed up
Arbella Insurance is an exceptional company from the executives down to the claim reps. They are always willing to work with the agents and clients to make sure our clients are taken great care of at the time of a claim big or small.
Best place to work nine times in a row!
They don’t care , they just want your money
Several family members and myself have been members of Arbella for over 20 years. Their customer service has been exceptional! Over the years, we have made claims on both our cars as well as our house. The representatives are always very …
Great place to work. Company seems to care.
I have to say, I am very thankful that I have Progressive Insurance. I am trying to deal with Arbella now and they are not returning my calls or claiming liability. I am having a baby any day and I do not have a car or a car seat. The level …
I am ashamed to say that I was ripped of by this company for years. Finally this year I compared my auto insurance to some other providers … Arbella was about $1600.00, others were about $600.00. So I switched and lo and behold, they …
We own two buildings and two units within two other buildings and need to have our heads analyzed! Yep. …
Can’t get ahold of them to file a claim for weeks. Are you still open? What is going on? Please answer your phone.
Arbella is a amazing Insurance company, fast, never gave me a hard time with my claims!
Constantly overcharged, missed paperwork and they screwed up several months of automatic deductions, even though they had the same account info for years. This led to one late and one missed payment that were both their fault. No follow up, …
Horrible! Please be aware of this company! Quick enough to take a year of insurance. However when my husband was in an accident. They were useless!!!!!!! Did everything backwards. Now, have to take them to small claims court. When speaking …
Arbella Insurance Group from Quincy, Massachusetts is the worst insurance company that I have ever had Girls in claims office talk so rude to customers Unprofessional .
Horrible customer service.
Winter snow pile of 15-20 feet on top of car…melted/refroze/more snow from winter of 2014-2015. When could clear car, both mirrors had broken downward from …
If you want to burn your money go for this insurance, they do not update data never provide any clarification as to why they are charging this amount. I would definitely not recommend this insurance to anyone.
Two weeks and no answer for my questions about the status of my claim! Won’t return my emails. Be warned! SCAM!
Great customer service I save 200$ on their policy
Don’t kno we’re to start,but honestly they are the worst insurance ever they over charging,first they start opening a policy with one amount then and 2 months they increase the policy for more then 248 dollars
The absolute WORST insurance agency. I have never dealt with such non professionalism in my entire life.
The worst company ever.
Bad customer service.
I’m not happy with this insurance. …
They don’t answer or return your call… Stay away!!!!
Worse company ever afflicted with eastern insurance in Quincy staffs are so rude and no respect and just blame on customers. I will never get this company insurance ever in my life or advise anyone to get Arabella insurance rude and unprofessional
They will repair your car with cheap, NON OEM parts and then pocket the difference. STAY AWAY FROM THESE CROOKS. TOTAL SCAM. Their review rating should be even lower, but the Arbella employees are leaving fake 5 star ⭐ comments. Report them as a conflict of interest. Here is the real company rating from yelp.
My mom works for arbella and some of the customers she talks to are so rude and disrespectful. The people that call talk over her and have no respect for what she has to say. If you want someone to help you then treat them with respect.
Absolutely terrible to deal with. They don’t want to pay anything and especially if you have third party claims they try to make it so it’s a 50-50 fault and they don’t pay anything out. I will be dropping this company ASAP it’s too bad that used to be good
I should have read the reviews. Worst experience ever with and INS company. Took months to get my settlement and the claims adjusters put you on hold and never come back. Hard pass. Lesson learned.
Please be aware of this company
Bad customer service.
The guy is very rude when you call him to ask him about something. …
Will never call you back.. Never answer questions not worth the cost savings. They are ancient with paperwork and not worth the hassle
This company is a joke. 2020 commercial vehicle damaged. Adjuster says it’s repairable, bring it to the place who makes it and says these have to be done to a T. They recommend another company to have it done since this is such a unique …
By far the worst most unreasonably high priced insurance. I only dealt with them because my other company stopped working with my agent and they gave me this. Not sure why i waited so long to switch but i now insure 2 vehicles and it is …
Called and left messages multiple times about a claim, they never contacted me back. After 2.5 months, they still have not contacted the other driver.
I have been attempting repeatedly to file a claim for days this week. No answer, no calls back. What the AF? Seriously? Called the BBB and they basically laughed when I mentioned this company. …
No Customer service. Makes up fake claims to avoid paying anything when accident occurs
On December 21st at 04:12 pm I recieved a voicemail from Caitlin stating my vehicle was totalled and to call her back asap to start that process. seeing that it was after business hours when I listened to my voicemail I waited till the 22nd …
Most times responses are delayed days or more. Sometimes emails/ calls go unanswered until followed up (sometimes multiple times). Out of the three insurance companies I’ve had, they have been the least involved and valuable by far. They …
I have attempted to cancel my insurance for almost a year because I moved to Florida. I have been charged in excess of $1500 and cannot get anyone to answer an email or a phone call after providing multiple proof of residency changes, new insurance information, etc. I have no words.
Following the same theme as many of the other comments, Arbella’s customer service is horrible. Been a customer for 20+ years. High prices and bad customer service. Not a good business model. I’ll be taking my business account elsewhere.
I’m new with them and In a very short time, I realize that This insurance is rubbish. They are policy and system nothing is clear. Facing too many problems but not getting any perfect solution. Just for comment purposes, they are getting one star. It’s very funny.
Sadly I am agreeing with all the other bad reviews on here, i though I might have a better experience but instead I fell in the same trap when it came to filing a claim and getting paid, luckily it was a small claim and I was able to afford …
They get 1 star because I cant get them 0 stars. The worst company that I have deal in my life. For everything you need to call them more than 5-6times, wait 1 hour in line and everybody send to you to other company or agency when is their duty to fix their errors. Never I will deal with them in future. Worst ever company
Thee absolute worst company I’ve ever witnessed as far as insurance goes. When it comes to collecting payments of course they are on time but when it’s time to communicate and resolve claims don’t hold your breath. I literally witnessed the …
My call was routed easily and answered promptly. The customer service representative was very pleasant, helpful and patient. She stayed on the line until I validated the issue was resolved. Thank you!
I was rear-ended in January 2022 and deemed not at fault, yet I feel that the entire time since, Arbella has appeared to treat me as if I had done something wrong. It started with my car being totaled and Arbella pressuring me to release …