Arbor Financial Credit Union in MI got started in 1935 as the Kalamazoo School Employees Credit Union and evolved from there. Read our full story … See more
Waited on the phone for 20 minutes to find out the hours on new years eve. Didn’t ever get an answer so I just showed up and they were closed. Happy New year time for a new bank.
Best place to go to for a bank they are really friendly people and will answer your questions as much as you can and you only need five dollars to have in ur savings.
I would give zero stars if I could with all of the problems I have had the last few months. Check your accounts! Arbor is charging ODP fees even with positive balances!
I’m very pleased with the customer service I received from TraVonte’ . He was kind and patient. He was also very friendly and professional. He deserves a raise !!
I have been a long time member, but HATE the new online banking. It is very difficult to access. getting into it with out a customer service rep is impossible.That means if you are trying to bank online during off hours, you are out of luck!
I’ve been banking with Arbor since before when they were Educational Community. They are very friendly and always happy to help with anything you might need.
TONYA is the BEST! she’s so patient and kind! she will absolutely try her best to work with you. i highly recommend asking for her if you ever need a auto loan or to refinance! LOVE HER
I’ve worked with Tonya on a few recreational loans for boat sales. She’s incredibly quick to respond and very fast to get my customers approved. Highly recommended
I am incredibly disappointed in the new online bill pay options and the inability to make payments from outside institutions. This was one of the reasons I previously liked ECCU. I will not be doing business with them once I have my loans paid.
They have been my bank for nearly 10 years and have been fantastic to work with. I do all my banking through them and even used them for my first home purchase. Highly recommended.
Travonte was a patient and communicative teller today! been banking here since I was a teen, everyone is very understanding of all situations and personable in conversation.
Kings of misinformation and a terrible website. Here their hours for Saturday clearly say 9AM to 1PM …so, this past Saturday I arrived at 12:30 only to find the sign on their door says closed at 12 noon! Major inconvenience thanks to …
Formerly ECCU, Arbor has helpful, friendly staff. The paperwork/procedures weren’t always clear to customers (or staff). We got different stories on different days, but it was easy to resolve.
It has taken me awhile to get on here and write this but I figured it was time to! RYAN TAYLOR is the only reason I use this bank. Every time I need anything he goes above and beyond my expectations. I have told my friends and family about …
My loan was not an easy one, And Scott Cowherd my loan officer was able to pull it off. I give them all the credit in the world for making it work. Now my wife and I are first time homeowners and could not be more happy😀, thank you arbor mortgage. …
Sidney Ellis (Not related) is a wonderful customer service person. He has always worked his hardest to get great results for me on loans. Sometimes it did not work out in my favor,but he had great follow up with me. It has worked out in my …
It seems that I cannot get into my checking account records if I have unsuccessfully tried to get into my information four times. This has gone on for quite a while and I am not sure just what action has been taking place within the …
Love ECCU, well now Arbor! Thanks for having such great customer service. I never have issues with my banking. I love the app as well, makes it convenient to quickly look at my balance and make automatic transactions. Keep it up!
Harassing me. Blowing up my phone sending threatening emails, and letters. Do not trust this institution. Cathryn Blake , you make me worry about my safety. The threatening emails make me want to get a PPO.
I’ve been with this credit union for 15 years and I loved it because It didn’t charge me when I overdraw from one account to the other. I would even recommend this to friends and strangers because the bank worked so well for me. …
When talking with Tony Flanders in the loan department I instantly felt like he was an old friend. He listened and really cared about getting us the best opportunity. He continued to check in with me and I feel I could reach out to him …
About four years ago, I moved 900 miles North to Kalamazoo. I lived within walking distance of Arbor Financial (ECCU at the time.), my first business contact in Michigan was made at the 1551 S. 9th Arbor. All of the staff at this Credit …
I highly recommended Arbor Financial Credit Union! Tony Flanders is the man to see about loans in general! Just when I thought I was out of luck, Tony and Arbor Financial found away to get me approved for an auto loan. Saved me a ton of …
I’m not sure what has happened over the past several years, but I’ve been in a member for a few decades, and they’ve gone down hill at a steady pace. It used to feel like an actual credit union, where being a member meant something. Now …
Clunky app. And right now, they have their app and online services down for 3 full days while they “refresh.” Working in IT, I know that with proper planning, there is absolutely no need to have a 3-day downtime. That is absurd to not be …
Joining Arbor Credit Union was the best decision we’ve ever made for our financial future. We’d been with Fifth-Third for decades when we began to feel it had become a little impersonal. A forbes article about the flight from traditional …
One star is too many. As many others, we have been long term members. We have had multiple mortgages through them along with car, RV and boat loans. They have always been great to work with until we applied for a refinance this year. We …
Travonte was wonderful. He was very helpful and extremely polite to customers behind me. Thanking them for their patience and assuring them someone would be with them soon. I have never seen anyone do that before. A great visit.
I am so glad I switched to a credit union! I don’t have to pay any fees for my own money. This particular Arbor location has helped me numerous times with different problems over the years. The people are always polite and helpful, not to …
I have been trying to get ahold of someone from the Kalamazoo or paw paw branch for two days to access my funds. Trying for two days to get ahold of someone to turn my card back on. I am still waiting for someone to return a call or even pick up the phone.
I tried several times this morning to speak with someone. The first call, after almost 10 min on hold, person picked-up, I started to speak and the call drop. Called again, was on-hold again for another 7-10 min and the line went dead. …
I have been with Eccu for 20 years and had no problems. Currently Arbor Financial has continued to charge my online baking $35 when my online bills are on the same date as my direct deposit. Their response is that the online bills are …
My husband and I went in to see about getting a mortgage with arbor. We have good credit and funds for a down payment, but the mortgage officer seemed to judge us because we are in our 20’s, so that must mean we aren’t worth their time. Sat …
I had a great experience with Arbor Financial. They made getting an auto loan seamless and walked me through every step of the way. I’m very happy with the service provided. 🙂
I love Arbor!! I was able to get my dream car at an exceptional rate within a matter of minutes. Dealership wouldn’t allow the check to be overnighted so they met with the sales rep the next day to hand the check over before my car was hand …
Stay away from this credit union..terrible experience. I moved to Michigan recently, heard great things about this credit union and i tried to open an account online, Claire Wagner from the eCommerce department made this experience a …
We have been banking with this credit union for many years, back when it was School Employees Credit Union. We have always received great service, and have gotten schooled in financial literacy over the years by competent, well trained personnel. We highly recommend this credit union!
I used to love this credit union never really had a whole lot of issues but the last few months they’ve started processing all of my payments and deposits backwards so I get over draft fee after over draft fee when it all adds up I end up …
I would choose this Credit Union every time. I have had nothing but positive interaction and received help with every step. Home and vehicle purchases, and even insurance claims and payment for damage to my building. Everyone I have ever delt with has been helpful and professional.
Trevante at the 9th St location far surpassed any of my customer service expectations! He left a voicemail with all of the details I needed. He could have just left the voicemail and if I had any other needs could have gone back to the …
Great place to bank, the employees at the 9th street branch go over and above to make you feel like a true member. Everyone is great but TraVonte’ sticks out as one of my favorites. He always brings a smile to my face when I’m there and really makes an expression. Keep it up everyone you are doing AWESOME!!!
I had an excellent experience with Arbor Credit Union, specifically their mortgage services! I worked closely with Scott Cowherd who did a phenomenal job from A to Z. He was very responsive and informative. My mortgage went through quickly …
I’ve been a member for 57 years, I have a couple of questions and all I get for 3 different days is the teleprompter system. I’ve asked for call backs … nothing …. The customer service at this place Has gone to hell in a hand basket, from …
My wife and I have been with them for a very long time. They have always been very good to us in terms of loans and customer service. We wouldn’t hesitate getting any type of loan from them. They also have a wealth management person …
Just closed on a refinance yesterday. The initial process was a little slow, but I think it’s mostly because interest rates were at records lows, so the volume of applications was quite high. Once we got going, it was smooth sailing. Most …
This review is not for a specific location, just for the credit union in general. I’ve been a member of Arbor for almost 20 years, and each time they have rebranded/changed, the service has gotten worse and the fees have gotten higher. …
Tra’Vante did an excellent job helping my daughter. His enthusiasm and knowledge of the banking system has helped my daughter understand the value of money. He was personable and extend his help to refer us to another department! He was very reassuring and will definitely make my daughter to return on her own.
Arbor customer service is atrocious! I have had numerous issues with them in the past 2 years. I finally had enough bad experiences to close my accounts with them, only to suffer my worst customer experience to-date. It took three hours, …
I’ve banked at Arbor/ECCU for a long time, I used to love this place. Unfortunately over the last year my experience with this bank has been terrible. They take incorrect amounts of money out for payments that have been arranged, for …
June 16th 2022 I called to speak to a call center representative about a blocked autopay transaction. “DREW” answered informed me that it was blocked because it was a Texas based transaction. This is troublesome because I have been based in …
Laurie Brooks at the 9th Street location was fantastic as my Mortgage Loan Originator. She was super responsive, friendly, answered all my questions, and helped me close on my home in record time. I was able to get an exceptional rate on my …
They tried to force me to get a new card AFTER I resolved my issues on my account and made agreements with people at the branch. I called and canceled monthly memberships and everything and the fraud dept. STILL wanted me to get a new card …
Closed because of snow lol second time I’ve driven all of the way here to deposit a check and they don’t let there members know they are closing great bank not
Having done multiple forms of banking with Arbor Financial – I was astounded to be asked to pay an ‘origination’ fee to change my mortgage amount (which changes every year because of property taxes). To top that off – They called me a week …
Drive through at 9th St. location in particular, is unexplainably slow. They also don’t appear to hand count the money sent out and rely on the machine only. So when the machine runs out of a certain denomination the teller doesn’t know and sends out less money than you requested. But your withdrawal slop djpes the full amount.
This branch offers the slowest service ever. Ever! Out of any bank I have ever experienced. Out of all the branches at that. You can be the only person and still wait an hour hour half. Happened multiple times it’s just so close to my home. …
this cu has gone down the drain since it changed from eccu. it used to be if i didnt have money in my account, my debit card didnt work. that was great. then they started charging me $35 each time, and i told them i didnt like that so they …
Never have I experienced such poor service at a banking institution! Moved back to the area several months ago and really looked foreword to banking with Arbor again, since I was previously a member for 40 years. After setting up my …
Back in January we ordered a new RV and we were working with Arbor to secure a loan. The process was easy and the rate good. Then we ran into some problems getting our unit. Without getting into too much detail, we experienced delay after …
Excellent services.
Good service
Horrible place to bank!!!!
Absolutely phenomenal customer service.
Very informative and great loan rates.
Excellent customer service and support. Staff are friendly and efficient
Terrible bank went so far as to steal 33$ from disabled person and their 2 small under5 year old children
thank you TREVANTE for helping me with my issue, you are wonderful and helpful GOD BLESS YOU.
Staff are always friendly and informative and appreciate their members!
Travonté was a gem to work with! Very knowledgeable & helpful!
This is a top notch financial institution with a ton of extremely knowledgeable people. Highly recommended.
I’ve been banking here ever since I opened a bank account (well, my parents did for me!), and have not had any problems.
TraVonte does an excellent job! Great customer service!
Travonté gave me great service and was super friendly, helpful and kind the entire transaction
For nearly eight years this credit union has done all they can to help make our dreams come true. Top marks!
I would give this location 0 stars if I could. Leanne is consistently rude and condescending. She should not be working in a customer service role.
Great experience with Tony Flanders, helped me with my auto loan, very fast and professional make sure to ask for Tony!
I needed a loan asap. Sydney & Tim helped me out so quickly. I can’t thank them enough. Less than 24hrs and it was completed.
Trevonté was a great help this morning, because of his help, I actually had a fun experience at the bank for once!
Waited on the phone for 20 minutes to find out the hours on new years eve. Didn’t ever get an answer so I just showed up and they were closed. Happy New year time for a new bank.
Best place to go to for a bank they are really friendly people and will answer your questions as much as you can and you only need five dollars to have in ur savings.
Great service! TraVonte was great to me and very kind! Overall very genuine. Thank you!
Loved Travonte! so incredibly helpful when having a stressful work issue. They really went above and beyond.
Love going to Arbor Financial. I’ve been with them for years. They do help me out when I need them. Thank you all.
I needed extra time and attention regarding upcoming travel and credit card concerns. Travonte was kind, patient, and so upbeat!
I would give zero stars if I could with all of the problems I have had the last few months. Check your accounts! Arbor is charging ODP fees even with positive balances!
I’m very pleased with the customer service I received from TraVonte’ . He was kind and patient. He was also very friendly and professional. He deserves a raise !!
I have been a long time member, but HATE the new online banking. It is very difficult to access. getting into it with out a customer service rep is impossible.That means if you are trying to bank online during off hours, you are out of luck!
I’ve been banking with Arbor since before when they were Educational Community. They are very friendly and always happy to help with anything you might need.
TONYA is the BEST! she’s so patient and kind! she will absolutely try her best to work with you. i highly recommend asking for her if you ever need a auto loan or to refinance! LOVE HER
I’ve worked with Tonya on a few recreational loans for boat sales. She’s incredibly quick to respond and very fast to get my customers approved. Highly recommended
I am incredibly disappointed in the new online bill pay options and the inability to make payments from outside institutions. This was one of the reasons I previously liked ECCU. I will not be doing business with them once I have my loans paid.
They have been my bank for nearly 10 years and have been fantastic to work with. I do all my banking through them and even used them for my first home purchase. Highly recommended.
Been members since 1995. Always a great experience. Today TraVonté assisted us. He was very personable, efficient, and accurate. Thank you!
Travonte was a patient and communicative teller today! been banking here since I was a teen, everyone is very understanding of all situations and personable in conversation.
Kings of misinformation and a terrible website. Here their hours for Saturday clearly say 9AM to 1PM …so, this past Saturday I arrived at 12:30 only to find the sign on their door says closed at 12 noon! Major inconvenience thanks to …
Formerly ECCU, Arbor has helpful, friendly staff. The paperwork/procedures weren’t always clear to customers (or staff). We got different stories on different days, but it was easy to resolve.
It has taken me awhile to get on here and write this but I figured it was time to! RYAN TAYLOR is the only reason I use this bank. Every time I need anything he goes above and beyond my expectations. I have told my friends and family about …
My loan was not an easy one, And Scott Cowherd my loan officer was able to pull it off. I give them all the credit in the world for making it work. Now my wife and I are first time homeowners and could not be more happy😀, thank you arbor mortgage. …
Sidney Ellis (Not related) is a wonderful customer service person. He has always worked his hardest to get great results for me on loans. Sometimes it did not work out in my favor,but he had great follow up with me. It has worked out in my …
It seems that I cannot get into my checking account records if I have unsuccessfully tried to get into my information four times. This has gone on for quite a while and I am not sure just what action has been taking place within the …
Love ECCU, well now Arbor! Thanks for having such great customer service. I never have issues with my banking. I love the app as well, makes it convenient to quickly look at my balance and make automatic transactions. Keep it up!
Harassing me. Blowing up my phone sending threatening emails, and letters. Do not trust this institution. Cathryn Blake , you make me worry about my safety. The threatening emails make me want to get a PPO.
I’ve been with this credit union for 15 years and I loved it because It didn’t charge me when I overdraw from one account to the other. I would even recommend this to friends and strangers because the bank worked so well for me. …
When talking with Tony Flanders in the loan department I instantly felt like he was an old friend. He listened and really cared about getting us the best opportunity. He continued to check in with me and I feel I could reach out to him …
About four years ago, I moved 900 miles North to Kalamazoo. I lived within walking distance of Arbor Financial (ECCU at the time.), my first business contact in Michigan was made at the 1551 S. 9th Arbor. All of the staff at this Credit …
I highly recommended Arbor Financial Credit Union! Tony Flanders is the man to see about loans in general! Just when I thought I was out of luck, Tony and Arbor Financial found away to get me approved for an auto loan. Saved me a ton of …
I’m not sure what has happened over the past several years, but I’ve been in a member for a few decades, and they’ve gone down hill at a steady pace. It used to feel like an actual credit union, where being a member meant something. Now …
Clunky app. And right now, they have their app and online services down for 3 full days while they “refresh.” Working in IT, I know that with proper planning, there is absolutely no need to have a 3-day downtime. That is absurd to not be …
Joining Arbor Credit Union was the best decision we’ve ever made for our financial future. We’d been with Fifth-Third for decades when we began to feel it had become a little impersonal. A forbes article about the flight from traditional …
One star is too many. As many others, we have been long term members. We have had multiple mortgages through them along with car, RV and boat loans. They have always been great to work with until we applied for a refinance this year. We …
Travonte was wonderful. He was very helpful and extremely polite to customers behind me. Thanking them for their patience and assuring them someone would be with them soon. I have never seen anyone do that before. A great visit.
I am so glad I switched to a credit union! I don’t have to pay any fees for my own money. This particular Arbor location has helped me numerous times with different problems over the years. The people are always polite and helpful, not to …
I have been trying to get ahold of someone from the Kalamazoo or paw paw branch for two days to access my funds. Trying for two days to get ahold of someone to turn my card back on. I am still waiting for someone to return a call or even pick up the phone.
I tried several times this morning to speak with someone. The first call, after almost 10 min on hold, person picked-up, I started to speak and the call drop. Called again, was on-hold again for another 7-10 min and the line went dead. …
I have been with Eccu for 20 years and had no problems. Currently Arbor Financial has continued to charge my online baking $35 when my online bills are on the same date as my direct deposit. Their response is that the online bills are …
My husband and I went in to see about getting a mortgage with arbor. We have good credit and funds for a down payment, but the mortgage officer seemed to judge us because we are in our 20’s, so that must mean we aren’t worth their time. Sat …
I had a great experience with Arbor Financial. They made getting an auto loan seamless and walked me through every step of the way. I’m very happy with the service provided. 🙂
I love Arbor!! I was able to get my dream car at an exceptional rate within a matter of minutes. Dealership wouldn’t allow the check to be overnighted so they met with the sales rep the next day to hand the check over before my car was hand …
Stay away from this credit union..terrible experience. I moved to Michigan recently, heard great things about this credit union and i tried to open an account online, Claire Wagner from the eCommerce department made this experience a …
We have been banking with this credit union for many years, back when it was School Employees Credit Union. We have always received great service, and have gotten schooled in financial literacy over the years by competent, well trained personnel. We highly recommend this credit union!
I used to love this credit union never really had a whole lot of issues but the last few months they’ve started processing all of my payments and deposits backwards so I get over draft fee after over draft fee when it all adds up I end up …
I would choose this Credit Union every time. I have had nothing but positive interaction and received help with every step. Home and vehicle purchases, and even insurance claims and payment for damage to my building. Everyone I have ever delt with has been helpful and professional.
Waited 15 mins in drive up. Then went inside and waited another 10 mins. Only one car in front of me and one person in front on the inside. Ridiculous
Trevante at the 9th St location far surpassed any of my customer service expectations! He left a voicemail with all of the details I needed. He could have just left the voicemail and if I had any other needs could have gone back to the …
Great place to bank, the employees at the 9th street branch go over and above to make you feel like a true member. Everyone is great but TraVonte’ sticks out as one of my favorites. He always brings a smile to my face when I’m there and really makes an expression. Keep it up everyone you are doing AWESOME!!!
I had an excellent experience with Arbor Credit Union, specifically their mortgage services! I worked closely with Scott Cowherd who did a phenomenal job from A to Z. He was very responsive and informative. My mortgage went through quickly …
I’ve been a member for 57 years, I have a couple of questions and all I get for 3 different days is the teleprompter system. I’ve asked for call backs … nothing …. The customer service at this place Has gone to hell in a hand basket, from …
My wife and I have been with them for a very long time. They have always been very good to us in terms of loans and customer service. We wouldn’t hesitate getting any type of loan from them. They also have a wealth management person …
Just closed on a refinance yesterday. The initial process was a little slow, but I think it’s mostly because interest rates were at records lows, so the volume of applications was quite high. Once we got going, it was smooth sailing. Most …
This review is not for a specific location, just for the credit union in general. I’ve been a member of Arbor for almost 20 years, and each time they have rebranded/changed, the service has gotten worse and the fees have gotten higher. …
Tra’Vante did an excellent job helping my daughter. His enthusiasm and knowledge of the banking system has helped my daughter understand the value of money. He was personable and extend his help to refer us to another department! He was very reassuring and will definitely make my daughter to return on her own.
Arbor customer service is atrocious! I have had numerous issues with them in the past 2 years. I finally had enough bad experiences to close my accounts with them, only to suffer my worst customer experience to-date. It took three hours, …
I’ve banked at Arbor/ECCU for a long time, I used to love this place. Unfortunately over the last year my experience with this bank has been terrible. They take incorrect amounts of money out for payments that have been arranged, for …
June 16th 2022 I called to speak to a call center representative about a blocked autopay transaction. “DREW” answered informed me that it was blocked because it was a Texas based transaction. This is troublesome because I have been based in …
Laurie Brooks at the 9th Street location was fantastic as my Mortgage Loan Originator. She was super responsive, friendly, answered all my questions, and helped me close on my home in record time. I was able to get an exceptional rate on my …
They tried to force me to get a new card AFTER I resolved my issues on my account and made agreements with people at the branch. I called and canceled monthly memberships and everything and the fraud dept. STILL wanted me to get a new card …
Closed because of snow lol second time I’ve driven all of the way here to deposit a check and they don’t let there members know they are closing great bank not
Having done multiple forms of banking with Arbor Financial – I was astounded to be asked to pay an ‘origination’ fee to change my mortgage amount (which changes every year because of property taxes). To top that off – They called me a week …
Drive through at 9th St. location in particular, is unexplainably slow. They also don’t appear to hand count the money sent out and rely on the machine only. So when the machine runs out of a certain denomination the teller doesn’t know and sends out less money than you requested. But your withdrawal slop djpes the full amount.
This branch offers the slowest service ever. Ever! Out of any bank I have ever experienced. Out of all the branches at that. You can be the only person and still wait an hour hour half. Happened multiple times it’s just so close to my home. …
this cu has gone down the drain since it changed from eccu. it used to be if i didnt have money in my account, my debit card didnt work. that was great. then they started charging me $35 each time, and i told them i didnt like that so they …
Never have I experienced such poor service at a banking institution! Moved back to the area several months ago and really looked foreword to banking with Arbor again, since I was previously a member for 40 years. After setting up my …
Back in January we ordered a new RV and we were working with Arbor to secure a loan. The process was easy and the rate good. Then we ran into some problems getting our unit. Without getting into too much detail, we experienced delay after …