Since opening our doors in 1977 to the employees of SmithKline Corporation—now GlaxoSmithKline (GSK)—we’ve always been focused on our members and our city. Over time, we’ve … See more
This bank offers almost absolutely no benefits versus almost every other bank out there and have barely any locations anywhere making it extremely inconvenient and difficult when you need to go to a branch because one of their incompetent online customer service reps refused to assist you
Best place to work! Our management team invest on their employees and reward our accomplishments. Are you passionate about helping people? .. Check us out!
Staff is professional and courteous. Not a long wait when calling and you will speak with someone at all times to assist with your concerns. If looking for a place to bank, I recommend them.
If you don’t have a car concierge at your credit union, I suggest switching to Ardent. Pete Kuryluk is the BOMB!!! This man has worked with me for almost a year trying to purchase a care during the pandemic. I finally got my vehicle 👏🏽👏🏽👏🏽😉🙂😊😊😊😊😊 …
This bank offers almost absolutely no benefits versus almost every other bank out there and have barely any locations anywhere making it extremely inconvenient and difficult when you need to go to a branch because one of their incompetent …
Great experience with helpful staff. Lateka and Traci were so kind and they went the extra mile to help me out. I don’t have a credit union here yet but this wonderful experience made the choice clear, when I am ready to switch my accounts after moving I will be going to Ardent!
My family has been a member of Ardent for quite a long time. I was in the market for a new Jeep Wrangler and had the pleasure of working with Pete Kuryluk as my concierge. He was very helpful and made the process of car searching effortless. If you decide to use the auto concierge service, I most certainly recommend Pete.
I had fraud on my Card and Checking account and Ardent Fraud Dept and Customer Service were the best and resolved my issue with no fees or questions. I have never had a problem with Ardent formally SB1. Everyone is friendly and eager to Help. I deal with no other banks.
I tried the Car Buying concierge service that is uniquely offered by Ardent. Pete Kuryluk was my concierge and he was extremely helpful. He called and described the service in detail and started on my request right away. Pete offered advice …
I have had Ardent Credit Union (formally SB1) for almost 16 yrs. and I love that I can do almost all transactions online and that the shared branch is right down the street from work, always a pleasure to deal with them as well. I even convinced my elderly parents to join.
Worst bank. Been a member for nearly 15 years and nothing but trouble for the past 5. Run. Bank somewhere else that is modern and cares about their customers.
I’ve been a member since the 70’s. They are consistently the best.! I do all my bills thru online banking and use telephone banking for everything else I’ve had all the loans and mortgages thru them. . The reps are so courteous & knowledgeable. They make banking a pleasure.
I have been a member for over 18 years it’s no benefits to being a member. Every customer service rep I have push back. One time they can do something the next time someone new start it can’t be done. I need a new debit card after being …
Went in to get cash out for a vacation. Was informed they don’t provide cash withdrawals at their CU. I was told to go to a competitor for a withdrawal more than my Daily ATM allotment. Seriously a sad state of affairs when getting cash …
Very disappointed in this credit union that I have been a member of since it’s inception at Smith Kline early 1970’s. Mistake after mistake in the past year. I’ve asked to speak to supervisors and managers but never get a call back. I’m about to leave.
I am been a member for 26 years. This is the most trusted banks around. I love that they have newer locations where you can walk-in-to and be greeted by name. That is how important their members are to them. The staff members are friendly …
Ardent is a great. I am constantly provided with the most wonderful and professional customer service. Jesse H. in lending was extremely helpful. He made the auto refinance process seamless. 10/10 would recommend to everyone I know!
Love Ardent Credit Union. Had only good experiences with then. Amazing low rates on my mortgage and car loan. Highly recommend it. Banks have been robbing me too long. Thank you Ardent and thank your excellent staff.
Very frustrating and annoying to deal with. They decide to shut off my card without letting me know and then when I call to ask about it—-I get the run around. The incorrect number or email on file. I log on to fix those supposed …
We have been members since 1981. This Credit Union is great! the people working there will go the extra mile to make sure your banking experience with them is a 10.
I, my wife and daughters have been members for over 20 years. The service level has significantly eroded over the past five years. I noticed that for one of our accounts Ardent is imposing a $10 per month inactive fee for the past four …
This credit union is horrible. They are behind on technology, as their cards do not have tap technology. Their branches are cashless which means u can not take out a large amount of money unless u “plan ahead” to make the withdraw from a …
Service at this credit union is absolutely terrible and cause for concern. In April 2022, I followed Ardent’s procedure to close my checking account and send me my money in the form of a check. As of today, August 30, I still have not …
Some staff are nice and professional others rude and not helpful. The $350 bonus is to lore you in. Told me I qualified and it would take up to 120 days to get funds then said I don’t qualify only to then say I qualify for the $50 …
I had a great experience at Ardent Credit Union last week. There were two particular people who solved my problem quickly and to our mutual benefit. This experience was a great contrast to a horrible experience at another financial …
Dishonest
You guys are the worst.
Such slow service barely pick up the phone and the help they offer never works.
Great rates! Customer Service improving. Too many paper dicuments
So far , I have been given the solution to the financial challenge, I was facing and looking forward to a greater relationship going forward
This bank has limited services.
Minely Castro is the worst employee in there. She is a crazy woman.
Ardent CEO called me personally, and my problem was solved. Back on track with Ardent.
This bank offers almost absolutely no benefits versus almost every other bank out there and have barely any locations anywhere making it extremely inconvenient and difficult when you need to go to a branch because one of their incompetent online customer service reps refused to assist you
Excellent customer service, good rates and a wide variety of products/member benefits. Highly recommend.
Best place to work! Our management team invest on their employees and reward our accomplishments. Are you passionate about helping people? .. Check us out!
I enjoy working with Ardent, their Service Reps have given nothing but top notch customer support!
Staff is professional and courteous. Not a long wait when calling and you will speak with someone at all times to assist with your concerns. If looking for a place to bank, I recommend them.
Everyone is always so nice and helpful! I see the security guard everytime I go inside, he is very nice and friendly.
If you don’t have a car concierge at your credit union, I suggest switching to Ardent. Pete Kuryluk is the BOMB!!! This man has worked with me for almost a year trying to purchase a care during the pandemic. I finally got my vehicle 👏🏽👏🏽👏🏽😉🙂😊😊😊😊😊 …
This bank offers almost absolutely no benefits versus almost every other bank out there and have barely any locations anywhere making it extremely inconvenient and difficult when you need to go to a branch because one of their incompetent …
Great experience with helpful staff. Lateka and Traci were so kind and they went the extra mile to help me out. I don’t have a credit union here yet but this wonderful experience made the choice clear, when I am ready to switch my accounts after moving I will be going to Ardent!
Customer service truly sucks.
First, I tried to set up an IRA CD with their promotional rate. I filed all the …
My family has been a member of Ardent for quite a long time. I was in the market for a new Jeep Wrangler and had the pleasure of working with Pete Kuryluk as my concierge. He was very helpful and made the process of car searching effortless. If you decide to use the auto concierge service, I most certainly recommend Pete.
I had fraud on my Card and Checking account and Ardent Fraud Dept and Customer Service were the best and resolved my issue with no fees or questions. I have never had a problem with Ardent formally SB1. Everyone is friendly and eager to Help. I deal with no other banks.
I tried the Car Buying concierge service that is uniquely offered by Ardent. Pete Kuryluk was my concierge and he was extremely helpful. He called and described the service in detail and started on my request right away. Pete offered advice …
I have had Ardent Credit Union (formally SB1) for almost 16 yrs. and I love that I can do almost all transactions online and that the shared branch is right down the street from work, always a pleasure to deal with them as well. I even convinced my elderly parents to join.
Worst bank. Been a member for nearly 15 years and nothing but trouble for the past 5. Run. Bank somewhere else that is modern and cares about their customers.
I’ve been a member since the 70’s. They are consistently the best.! I do all my bills thru online banking and use telephone banking for everything else I’ve had all the loans and mortgages thru them. . The reps are so courteous & knowledgeable. They make banking a pleasure.
I have been a member for over 18 years it’s no benefits to being a member. Every customer service rep I have push back. One time they can do something the next time someone new start it can’t be done. I need a new debit card after being …
Went in to get cash out for a vacation. Was informed they don’t provide cash withdrawals at their CU. I was told to go to a competitor for a withdrawal more than my Daily ATM allotment. Seriously a sad state of affairs when getting cash …
Very disappointed in this credit union that I have been a member of since it’s inception at Smith Kline early 1970’s. Mistake after mistake in the past year. I’ve asked to speak to supervisors and managers but never get a call back. I’m about to leave.
I am been a member for 26 years. This is the most trusted banks around. I love that they have newer locations where you can walk-in-to and be greeted by name. That is how important their members are to them. The staff members are friendly …
Ardent is a great. I am constantly provided with the most wonderful and professional customer service. Jesse H. in lending was extremely helpful. He made the auto refinance process seamless. 10/10 would recommend to everyone I know!
Love Ardent Credit Union. Had only good experiences with then. Amazing low rates on my mortgage and car loan. Highly recommend it. Banks have been robbing me too long. Thank you Ardent and thank your excellent staff.
Very frustrating and annoying to deal with. They decide to shut off my card without letting me know and then when I call to ask about it—-I get the run around. The incorrect number or email on file. I log on to fix those supposed …
Everyone is very up beat and polite. They all are very efficient. No long wait time. Even on the phone, I have never had a bad experience with them…
We have been members since 1981. This Credit Union is great! the people working there will go the extra mile to make sure your banking experience with them is a 10.
I, my wife and daughters have been members for over 20 years. The service level has significantly eroded over the past five years. I noticed that for one of our accounts Ardent is imposing a $10 per month inactive fee for the past four …
This credit union is horrible. They are behind on technology, as their cards do not have tap technology. Their branches are cashless which means u can not take out a large amount of money unless u “plan ahead” to make the withdraw from a …
Service at this credit union is absolutely terrible and cause for concern. In April 2022, I followed Ardent’s procedure to close my checking account and send me my money in the form of a check. As of today, August 30, I still have not …
Some staff are nice and professional others rude and not helpful. The $350 bonus is to lore you in. Told me I qualified and it would take up to 120 days to get funds then said I don’t qualify only to then say I qualify for the $50 …
I had a great experience at Ardent Credit Union last week. There were two particular people who solved my problem quickly and to our mutual benefit. This experience was a great contrast to a horrible experience at another financial …