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From the moment I walked in, until after I left 5 hours later, the entire staff was amazing! Professional, kind, uplifting, and intelligent. I highly recommend Arise at Bee Cave.
The staff were very friendly and accommodating once the appointment began. Felt at ease to have the procedure completed. As others have reported, kudos to Lynn especially.
Initial reaction to the premises – the building and waiting area was not totally positive but once inside the facility I felt comfortable and completely at ease (“Don’t judge a book by its cover) The nurses and doctors were all friendly, …
So we took my daughter here yesterday for surgery. She is 5 And they called cps on us!! I would never have seen this coming. So I believe their practice will be investigated asap!!! I’m going to make sure they never do this to anyone else!!!!!!!!
I couldn’t be more happier about my stay. Everyone was absolutely AMAZING! And… A special note to a certain man there named Gary ( my Irish hero)… You friend are an angel. I can never thank you enough. 🙂
The best of the best service in the most laidback and nicest places to have surgery, and not to mention, the best breakfast ever. I am forever grateful and blessed for this awesome team. Thank you Dr. Ruff and all involved..
After reading the negative reviews, I was concerned about my wife having a procedure here but the staff, from the front desk to all of the nursing were excellent. I was very pleased with the service she received and would highly recommend this place to anyone needing a procedure.
Had Dr. Dean Chen do knee surgery today from the first time I went in they were very professional & friendly Matt always checked up on me. If my other knee ever needs work & I hope it doesn’t I know I’ll be going back to see Dr. Chen. Thank you guys i appreciate the work. 👍 …
The only reason I dont give the a 5 star is because they do not allow you to have fan. Thankfully when I got into the room the nurses did not say anything, so I was able have it the one night I was there. DeeAnn seemed to nice but very …
In December 2013 I underwent surgery at Arise Austin Medical Center. From pre-op to discharge, everything was great! I was contacted prior to surgery with my cost that would be due the day of surgery. I was also called prior to surgery for …
My husband had Cryotherapy there for Prostate Cancer as an outpatient August of 2019. The staff was terrific, efficient, knowledgeable, and friendly, the facility clean and easy to navigate! The only bad thing is it’s located in Austin which drives me crazy with its constant construction!
UPDATE February 10, 2017- The unfortunate saga continues. After supposedly settling my bill with the billing “manager” Aurora back on December 20th, I get another 2 bills in the mail from them! I understand mistakes happen so I call manager …
Five months after surgery at Arise, we received a bill for $1335 without any description or itemization. Weeks upon weeks have passed attempting to reach their billing department to retrieve information. They are completely unresponsive. …
We are writing to tell you how grateful we are for the excellent care provided our Mom; Evelyn, before,during, and after her knee replacement surgery.
The team assigned to our Mom’s care quickly eased our fears; by their competency …
Today I had a procedure on my back , an ESI . The nurses at Arise were very thoughtful, caring, and wonderful individuals. I have been to medical centers before and Arise’s medical staff blows others out of the water. I am very impressed …
This facility and everyone in it was exceptionally kind, courteous and helpful. My husband had several day procedures and one overnight stay. The overnight stay was like being in a nice hotel. Roomy and a nice sofa for me to stay the …
I felt cared for and respected the minute I walked in the door. From the pre-op appointment all the way through being released, I was comforted by the professionalism and friendliness of ALL the staff. This includes Reception, Pre-Op, OR, …
I recently had x-rays done at Arise. Check in was easy and the tech was very nice and explanatory throughout each image. I left the facility with the CD of my images as well. It was nice not having to worry whether my physician would get the images before my follow up appointment. I’ll definitely return if I need other services!
the billing department is terrible and for that I will never go back to this facility. I had injections in my back in spring and summer of 2015 and yesterday received a collection notice for $190.47. In most cases an unpaid bill should go …
I had bi-lateral knee replacement surgery at Arise in late September of 2013. Since I had both knees done at the same time, I was in their hospital for 4 days before being allowed to go home. During the entire time I was there I was well …
Went in for a lumbar injection. Everyone from front desk to nursing staff to physician was very nice. Very concerned with me as I don’t do well with needles. Very clean modern place as well. Only issue was my scheduled procedure time …
The Arise Medical Center staff were excellent. Shout outs to Olvido, George, John, Chip and Bree for the outstanding care that they provided. They were all cordial, knowledgeable and very professional as they cared for my needs. Also, …
My son had surgery in Nov. At the time they told me my portion of the procedure was $3500. I questioned it because I knew the deductible and max out-of-pocket had been met. They said they called and confirmed it and I went ahead and paid. …
I had back surgery at Arise on 8/13/19. This didn’t feel like a gloomy hospital stay at all! Everything was on point as scheduled. All of the staff was so friendly and so comforting. Everything was explained at all times every step of the …
I had robotic prostate surgery here. I am grateful I did. This place is great, top notch. I was scared to death of my surgery. Everybody to the time to calm my fears, making sure I had no questions. Everybody came out and introduced …
My recovery nurse gave me something to put me BACK to sleep after I was wide awake after my knee replacement. Then he rushed me out of the hospital when I was still groggy. He also said he would give me a Percocet before I left. He gave me …
We had a great experience at Arise. Thank you so much to charge nurse Seán, nurses Michelle, Stephen, and an extra special shout-out to the overnight nurse, Chip. …
My 23 year old daughter had her gall bladder removed. During her recovery, she had the most insensitive male nurse. She has general anesthesia obviously, so she wasn’t feeling too good when she woke up. His comments to her complaining of …
This is due to payment issues not issues with surgery. I have contacted Arise many times to get my refund as it was submitted to insurance incorrect and not processed. i ended up going to the emergency room 3 days after and ended up having …
My dissatisfaction with Arise was with the billing department. My actual care was satisfactory. I was overcharged for the surgery by over $2000. My surgery was 6/2/21, and I just received my refund now 3/4/22 after repeated calling and even meeting with a billing associate in person.
I had been fortunate/unfortunate enough to have two surgeries here, both thankfully performed by Dr. Dan Peterson. I’m 63 years old and am quite experienced with hospitals having had 5 back surgeries, 2 shoulder surgeries and 1 hernia. So …
I went to Arise today for my mother’s epidural shot.. The nurses were very helpful and made the visit pleasant. That’s the only reason I gave it any stars.. The doctor my mom had to see, Mr. Hill was very much unprofessional to say the …
*A few months late*
I had two procedures to fuse my SI joints. Absolutely wonderful staff. Everyone from the front desk employee (sorry I don’t know your name), to Chelsea RN …
When I had surgery, 1.5 years ago, upon check in I paid my estimated remaining Max Out of Pocket amount. Arise assured me, if I overpaid based upon the order of claims processed they would process a refund. Well, if they say the same thing …
My mom work
Great staff
I’m here everyday!
Nice work
Too expensive and won’t take credit cards over the phone. It is 2017…
Wonderful staff! I am very pleased at how friendly everyone is here.
Everyone here is very professional and the facility has nice creature comforts.
One of the worst hospitals I’ve ever worked at. The process and management in SPD department is terrible!
Great staff, but the room were in had can lights falling from the ceiling and only 2 channels on the TV.
Hospital demanded $500 cash before admittance even though they are in network on my PPO and I should pay nothing. Now busy trying to get it back.
Got great care all round from start to end.
Very friendly nurses . explained every step.
Terrible , rough nurses for after recovery !!
From the moment I walked in, until after I left 5 hours later, the entire staff was amazing! Professional, kind, uplifting, and intelligent. I highly recommend Arise at Bee Cave.
The staff were very friendly and accommodating once the appointment began. Felt at ease to have the procedure completed. As others have reported, kudos to Lynn especially.
Initial reaction to the premises – the building and waiting area was not totally positive but once inside the facility I felt comfortable and completely at ease (“Don’t judge a book by its cover) The nurses and doctors were all friendly, …
So we took my daughter here yesterday for surgery. She is 5 And they called cps on us!! I would never have seen this coming. So I believe their practice will be investigated asap!!! I’m going to make sure they never do this to anyone else!!!!!!!!
I couldn’t be more happier about my stay. Everyone was absolutely AMAZING! And… A special note to a certain man there named Gary ( my Irish hero)… You friend are an angel. I can never thank you enough. 🙂
The best of the best service in the most laidback and nicest places to have surgery, and not to mention, the best breakfast ever. I am forever grateful and blessed for this awesome team. Thank you Dr. Ruff and all involved..
After reading the negative reviews, I was concerned about my wife having a procedure here but the staff, from the front desk to all of the nursing were excellent. I was very pleased with the service she received and would highly recommend this place to anyone needing a procedure.
Had Dr. Dean Chen do knee surgery today from the first time I went in they were very professional & friendly Matt always checked up on me. If my other knee ever needs work & I hope it doesn’t I know I’ll be going back to see Dr. Chen. Thank you guys i appreciate the work. 👍 …
The only reason I dont give the a 5 star is because they do not allow you to have fan. Thankfully when I got into the room the nurses did not say anything, so I was able have it the one night I was there. DeeAnn seemed to nice but very …
Only giving 2 stars for the CT SCAN STAFF. She was friendly. Amazing. And DEFINITELY approachable. …
In December 2013 I underwent surgery at Arise Austin Medical Center. From pre-op to discharge, everything was great! I was contacted prior to surgery with my cost that would be due the day of surgery. I was also called prior to surgery for …
My husband had Cryotherapy there for Prostate Cancer as an outpatient August of 2019. The staff was terrific, efficient, knowledgeable, and friendly, the facility clean and easy to navigate! The only bad thing is it’s located in Austin which drives me crazy with its constant construction!
UPDATE February 10, 2017- The unfortunate saga continues. After supposedly settling my bill with the billing “manager” Aurora back on December 20th, I get another 2 bills in the mail from them! I understand mistakes happen so I call manager …
Five months after surgery at Arise, we received a bill for $1335 without any description or itemization. Weeks upon weeks have passed attempting to reach their billing department to retrieve information. They are completely unresponsive. …
We are writing to tell you how grateful we are for the excellent care provided our Mom; Evelyn, before,during, and after her knee replacement surgery.
The team assigned to our Mom’s care quickly eased our fears; by their competency …
Today I had a procedure on my back , an ESI . The nurses at Arise were very thoughtful, caring, and wonderful individuals. I have been to medical centers before and Arise’s medical staff blows others out of the water. I am very impressed …
Like most of the times, there are good and bad things to say:
The good: Facilities are Ok, no issues there. …
This facility and everyone in it was exceptionally kind, courteous and helpful. My husband had several day procedures and one overnight stay. The overnight stay was like being in a nice hotel. Roomy and a nice sofa for me to stay the …
I felt cared for and respected the minute I walked in the door. From the pre-op appointment all the way through being released, I was comforted by the professionalism and friendliness of ALL the staff. This includes Reception, Pre-Op, OR, …
I recently had x-rays done at Arise. Check in was easy and the tech was very nice and explanatory throughout each image. I left the facility with the CD of my images as well. It was nice not having to worry whether my physician would get the images before my follow up appointment. I’ll definitely return if I need other services!
the billing department is terrible and for that I will never go back to this facility. I had injections in my back in spring and summer of 2015 and yesterday received a collection notice for $190.47. In most cases an unpaid bill should go …
Very nice staff and Dr.!! I’ll be going back to them, if needed in the future.
I had bi-lateral knee replacement surgery at Arise in late September of 2013. Since I had both knees done at the same time, I was in their hospital for 4 days before being allowed to go home. During the entire time I was there I was well …
Went in for a lumbar injection. Everyone from front desk to nursing staff to physician was very nice. Very concerned with me as I don’t do well with needles. Very clean modern place as well. Only issue was my scheduled procedure time …
The Arise Medical Center staff were excellent. Shout outs to Olvido, George, John, Chip and Bree for the outstanding care that they provided. They were all cordial, knowledgeable and very professional as they cared for my needs. Also, …
My son had surgery in Nov. At the time they told me my portion of the procedure was $3500. I questioned it because I knew the deductible and max out-of-pocket had been met. They said they called and confirmed it and I went ahead and paid. …
I had hernia surgery at Arise. The staff was amazing. They were all so nice and professional. It was clear they all enjoyed their work. …
I had back surgery at Arise on 8/13/19. This didn’t feel like a gloomy hospital stay at all! Everything was on point as scheduled. All of the staff was so friendly and so comforting. Everything was explained at all times every step of the …
Possibly the best medical center I have been in. My loved one was cared for professionally and compassionately. On top of that the food is good.
I had robotic prostate surgery here. I am grateful I did. This place is great, top notch. I was scared to death of my surgery. Everybody to the time to calm my fears, making sure I had no questions. Everybody came out and introduced …
My recovery nurse gave me something to put me BACK to sleep after I was wide awake after my knee replacement. Then he rushed me out of the hospital when I was still groggy. He also said he would give me a Percocet before I left. He gave me …
We had a great experience at Arise. Thank you so much to charge nurse Seán, nurses Michelle, Stephen, and an extra special shout-out to the overnight nurse, Chip. …
My 23 year old daughter had her gall bladder removed. During her recovery, she had the most insensitive male nurse. She has general anesthesia obviously, so she wasn’t feeling too good when she woke up. His comments to her complaining of …
This is due to payment issues not issues with surgery. I have contacted Arise many times to get my refund as it was submitted to insurance incorrect and not processed. i ended up going to the emergency room 3 days after and ended up having …
My dissatisfaction with Arise was with the billing department. My actual care was satisfactory. I was overcharged for the surgery by over $2000. My surgery was 6/2/21, and I just received my refund now 3/4/22 after repeated calling and even meeting with a billing associate in person.
I had been fortunate/unfortunate enough to have two surgeries here, both thankfully performed by Dr. Dan Peterson. I’m 63 years old and am quite experienced with hospitals having had 5 back surgeries, 2 shoulder surgeries and 1 hernia. So …
The nursing and care staff during my wife’s knee surgery in February 2021 were great and that is the only reason they are getting 3 stars. …
I went to Arise today for my mother’s epidural shot.. The nurses were very helpful and made the visit pleasant. That’s the only reason I gave it any stars.. The doctor my mom had to see, Mr. Hill was very much unprofessional to say the …
*A few months late*
I had two procedures to fuse my SI joints. Absolutely wonderful staff. Everyone from the front desk employee (sorry I don’t know your name), to Chelsea RN …
When I had surgery, 1.5 years ago, upon check in I paid my estimated remaining Max Out of Pocket amount. Arise assured me, if I overpaid based upon the order of claims processed they would process a refund. Well, if they say the same thing …