Yes there are problems. But…Remember that these folks are just doing their job and, I suspect, they are struggling with cutbacks just like most services (and frankly, big businesses as well). SMILE
RUDE! RUDE! RUDE! Called to clarify some items with the new TPT tax rules and the lady that answered was extremely rude. It isn’t my problem your new rules are completely confusing. Wish I could give them negative stars! If you hate your job so much, QUIT!!!!!!!!!!!!!!!!!
Everyone was super kind and friendly from the security guard to the people behind the desk. Got me taken care of and out in about 30 minutes, including wait. Thank you!
Horrible. I walked to collection side and everyone in collections had an empty office and made me wait for an hour until one of them decided to take a customer. I don’t understand why government has such horrible service and doesn’t care.
ill add to the one star… everytime i call they hangup on me… does no one read these comments? As a tax payer i dont want most of these people having these jobs, someone should start a petition to start firing some of these people working here thinking they are our boss and not care for us.
The longer they stall you, the more you owe them, because late fees accumulate…why should they take less money now, when they can take everything you have in a couple of years; it’s on YOU if you want to find them; they have no incentive to pick up the phone lol
Every time I have had a question or an issue I have always received the help I have needed. Every representative has help me resolve everything. Yes at time there is a long hold time but the is not the reps fault.
Was on hold forever! 20 plus minutes then hung up on! Call back and start all over, then transferred then on hold for another 20 minutes and then hung up on!
Every time I call this place I have to wait at least half an hour just to speak to the employee who is in no help to me, they don’t know what they are doing and it seems like they don’t care about their job. The website is confusing and it …
Tough to get a straight answer from anyone. Clearly working from home as I can hear children screaming and dishes clinking while I am trying to get answers on where my forms are, and why after 3 weeks there are no responses.
The unclaimed property employee was as nice as can be. I can’t speak for the rest of the department but I am very satisfied with the level of professionalism encountered.
Sent an email to Roshawna Madrid about an issue and it was taken care of within 10 minutes on a Friday evening! Really appreciate the quick response time.
The phone line disconnects each time I call. The department needs more phone lines. They take my phone number and they do not call me after the call disconnects.
Absolutely the worst customer service reps EVER. The phone system hangs up on you without giving you the option to hold. Also, the website is very behind and has a 1995 Windows look.
I have been on hold for over 2 hours trying to speak to the collections division regarding why they took $275 out of my account when I already had this money garnished from my paycheck. I have called the main line only to be disconnected …
I now live out-of-state. I went on-line to check the status of my refund and found it within seconds. AMAZING JOB, AZ DEPARTMENT OF REVENUE! Thanks for making it so simple.
I had some real questions regarding taxes and a business and Simone was so helpful with breaking things down for me. I got off the phone feeling much better about my understanding.
I MADE A CALL ON BEHALF OF A FRIEND WHO SPEAKS BURMESE AND LIMITED ENGLISH. AFTER BEING TOLD ON THE PHONE THAT THE WAIT TIME WAS 20 MINUTES, 1hr 11min LATER, A LADY BY THE NAME OF VIVIAN CAME ON THE LINE. I TOLD HER THAT I WAS INSTRUCTED BY …
Yes and No on taking little bit “longer”, but when is time to see you they listen to your concern and questions you may have.
As always i am impressed and most of the staff smile when they see you. 👍 …
Terrible experience… called 3 times in 2 days, waited about 1 hr each time before somebody answered ( and they were from not helpful to downright rude – like the Chinese-sound lady on 1/11/2017), despite “20 minutes wait”. I feel like my tax money goes to waste or to incompetents…
Had a question about the renewal process and Customer Service person helped me process the renewal. Very pleasant and made sure I was able to complete renewal accurately.
I was on hold for 20 min when a customer specialist answered the call but she was not able to help me. I was forwarded to another customer specialist, which put me back into the call loop and I waited for another 44 min and I finally gave …
It would be nice to have the option of pressing 0 to speak to someone who can answer a question that is not easily identified. More people please! The wait is too long.
Got a letter claiming my $212.00 check bounced. Called my bank, no record of a bounced check. Called ADR, on hold for a hour so far, all for a $25.00 fee.
She took care of my business needs more than I could possibly expect. Especially during Covid times. Thank you so much. If only the city of Flagstaff would do the same.
Simone did an excellent job researching, assisting, and explaining economic threshold for remote sellers. I appreciate her clarification of the law and help. Thank you, Simone!
I just think it’s really crazy that they can send me a letter in the mail demanding me to pay for something I know nothing about and then when I try to call….. I get hung up on . Can I get some answers before I cut the check ? Can I at least get some tax paying customer service . A BETTER SYSTEM NEEDS TO BE MADE .
Simore Clarett and Jasmine Goodwin are knowledgeable and professional. After numerous interactions with others, the recent service they provided made my day.
They encourage online TPT filing and payment, but seem determined to make it as difficult as possible. Their website is counter-intuitive and slow to load. It takes far too long to file and pay.
Roshawna Madrid is the BEST! She is very responsive to my questions and needs whenever I call! Hold on to this lady….she’s one of the good ones for sure!
Highest Quality automated phone attendant ever!!! Sometimes I will call and listen to that voice for hours. Nothing puts me to sleep like that sweet-sweet robotic automated male voice.
They thought I was filing for Arkansas. Seriously, they had my address down as Tempe, Arkansas, 85282. I finally paid up what I owed (way ahead of time mind you) and then two weeks later the postman knocked on my door, had me sign for a letter and it was from them threatening me with some type of garnishment for non-payment.
I called with a question. Call was picked up quickly and good information provided. When I e-mailed, Lyshawn answered my e-mails quickly. Surprised with how smoothly it all went!
unbelievably inept and dysfunctional. my wife and live in canada but own investment real estate in az. Canada Revenue Agency requested proof of us having paid tour state (az) tax (so that we wouldn’t be taxed on the same income in canada). …
When is a good time to call? I was told by your automated service that it would be 20 minutes it’s now 50. This is also my 4th time calling and no one ever picks up.
At least the service provided by the ADR has been consistent for the 35 years I have had to deal with them….lousy at best. I just went to download the tax forms and I get an error message saying “the web page is not available”. Extremely frustrating!
The people at ADOR have be extremely friendly and accommodating during this tough pandemic period. Specifically Feleisha Williams has been extremely helpful with securing a TPT License for our company.
You did not read my entire email as my License # is on it and even after I emailed you back and told you and gave you the license # again I still haven’t received a copy of my renewal
Feleisha really helped out even know there were some interesting hurdles that no one was expecting. In the end, she went above and beyond to make sure we were taken care of and our project could continue.
Roshawna Madrid, Thank you for solving my problem with my account. After MONTHS of stress and frustration, and a lot of phone and email tag, you asked the right questions and got it figured out. I am SO grateful to you. I wish I could give you a big hug!
Ok so makes sense that Arizona changed its insurance and real estate departments from north of the airport at 40th st and Thomas to the department of revenue building at 15th ave and Washington. Yes it is a little slow but if you’ve been …
Typical state agency…nobody to keep them accountable so they treat you like the DMV and IRS does. Absolutely terrible customer service and no help provided. All they care about is getting your money.
Cannot reach anybody to pay my taxes, been on hold for hours every day for the past week and nobody answers!!!! never had this problem before always been able to talk to someone within 5 to 10 minutes but now again I’ve been on hold for 2 plus hours at a time not counting all the times i try to call in a day this is ridicolous
Exemplary service! I mailed my 2015 tax return 8 months late…oops… Anyhow, my refund will be here within the week… I haven’t had any issues with the AzDOR at all… I hope they are this quick with my refund when I file my taxes for 2016…
Always impeccable service when I call in. Very well trained and attentive staff who are able to address concerns in one phone call. Can’t say enough about how impressed I have been with this organization, literally EVERY time I call!
no help at all.
link was the same place i started at
AZ Revenue doesn’t want individuals to do there taxes them selves, they want me to pay several hundred dollars to a vendor file a return I filed my self in past years
Roshawna Madrid is an absolute gem. She is so helpful and knowledgeable and is always pleasant to interact with. With just a single phone call she answered my questions. …
I requested for a location to be added and instead they reverted back to old information that had been added. I called and emailed several times only for the problem to continue like no one was actually reading my issue. I’m not sure why they cannot just respond to the actual issue and fix it.
These people are incapable of doing their jobs, and are fast to send overdraft fees whilst completely disregarding all information that has been sent in. I wish they didnt have a monopoly on this because I’d defiantly go somewhere else.
Felicia Williams was a tremendous and helpful resource in obtaining the business bond and licensing information needed. Thanks again for your patience as you exceeded all my expectations!
A very unforgiving place to become employed. They hire you then after about 2 months they find some off the wall reason to fire you. They lie to tax payers and keep money that rightful goes to tax payers. Do not apply to work here, I repeat do not work here.
Feleisha Williams is the most helpful, polite, kind, and friendly person. I have had a couple of dealings with her and her professionalism has never wavered. She is truely an asset to the AZ Depart. of Revenue. Thanks again Feleisha for …
I will leave this for now. They did actually work with me, and everything is processed. In fact, there may have indeed been some discrepancies. Which means I may get a tad more. Woah!!! When I get my return, it goes to 5 stars.
It all worked out. Thanks again!
Because of a glitch in filing for an extension, we got a bill from AZ Revenue for filing late. I phoned to find out what the bill was for, explained the circumstances and the bill went to zero balance. It isn’t really a heavy tax time, but …
Kira was a great help she was awesome!! She helped me through the whole process to obtain my business license great customer service walked me through the whole process . THANK YOU AGAIN!
Yes, this is a government institution during a pandemic, so yes I waited on hold for a while. However, She was able to answer my questions and she was incredibly nice! Thank you!
I’m speechless, I owe you money and you refuse to answer my phone calls. One hour wait times then you just hang up, really? It’s not funny to do that and I’m sure you have been informed many times that we pay you salary. It is hard earned …
The absolute worst. We do business in over 7 different states and by far (it’s not even close) these idiots are the absolute worst, belligerent, ornery, unhelpful, incompetent drones. I get that working here must not be that attractive …
Tamika Walton has been the most competent and helpful AZDOR employee I have ever worked with! She quickly resolved a very complicated issue that our company had.
the worst experience of my life. I’ve been calling for days and I keep getting an automated message high call volume, call back later then it disconnects. you seriously cant just put me on hold?! on top of that, my return was processed on a Friday and it says payment will be received WITHIN 2 business days. its been 5.
The ADOR is a joke. They should not even have a phone number as no one will answer the phone to assist you. This has to be the most pathetic customer service group in existence. The people of Arizona is being robbed if people are actually …
I work for a property manager here in the Valley. I have helped her complete TPT’s for her 20 properties and I have hand delivered these completed forms to the office along with checks that corresponded with them. Today they tell us they …
Absolutely terrible. Not only are the employees awful in person but the wait on hold to talk to someone just as unhelpful leads me to believe this originazation needs absolute reform. Ridiculous that I should have to call and REMIND them …
If you speak English they do not let you through and they hang up on you. If you speak Spanish they allow you through and you can wait on hold….anyone see a problem here?
If I could review this site / department/ organization with 0 stars, I would have but a minimum of 1 stars is required. Busy signal when you call for the entire morning? Tax dollars can’t pay for call queues/routing? Also our tax return still has not come after 9 weeks … um, what?
This place sound like a scam I’m not sure if this is a real Department. when I called the number on the letter it when straight to the person who’s name was on the letter. It never went to a switchboard or an operator. Then when I asked to …
Worst phone queue in existence. Finally find the option to get to a representative, I select it, it then says they are experiencing high call volume and disconnects my call. Classic.
I called as there was a glitch. I owed $35.00 but double was sent. When I called the AZ IRS, I was treated with respect and a Patrick was very professional handling this matter. I had no problems with them. Give them 5 Stars.
Agents aren’t aware of current ways of contact. One agent says you can email another states you can only send documents via USPS. But I did receive an email back. Very confusing
I relocated out of state and I still haven’t received my state tax refund, which was mailed at two wrong addresses. Called 4 times from Georgia and I never got any sort of clear answer. It’s been 5 months. 5 months and still no check in the mail!!!
We have been in business for 18 years so we file TPT with ADOR for the last 18 years but in 2017 year we made a mistake on our TPT form and had a few item’s with our address that needed to be corrected. We have spoke with five people from …
Our property management office worked directly with Tamika Walton and Kimberly Hardin. They were INCREDIBLY helpful, friendly and provided TOP KNOTCH customer service. Thank you both for all of your help!!
Amazing service.
Stephanie Jones , She has always been aware of what I need. Answer all my questions and know how to guide me in any process I have needed. …
As a business we have filed and paid its taxes online with the Arizona Department of Revenue for quite some time. This has worked out well except for July of 2015. …
Late payment fees for transaction privilege taxes on top of already charging me interest = theft. The fee by default is not justifiable because I’m already paying interest. Plus, the late payment fees are way too much! …
Like most, if not all, Arizona state government functions, this department has major issues. Good luck trying to get a hold of anyone to facilitate the privilege of paying taxes. Had to try calling twice because they hung up on me instead …
I would like to compliment Tamika Walton and Anna Laughlin’s diligence in working an issue that our company had with ADOR. They have constantly kept management in the loop and they are exhausting all means to make this month painless for us. We appreciate all your efforts!!!
They don’t have an office in Flagstaff Arizona and have refused to change my info for taxes since 1999, when they let my cusin Sharon Hagerman file taxes on my behalf and gave her the return.
I’m a tax preparer so I can say with some authority that they don’t train their employees to do their jobs. Period. I call in to discuss an issue with a taxpayer’s account and then have to instruct them in the state of AZ’s tax laws before …
No one with AZ DOR seems to know what they are doing. I’ve called and gotten incorrect information more times than I can count which have resulted in financial penalties and huge inconveniences. Furthermore, my payment (to cover these …
Feleisha in the Bonding Department provided excellent service. I find with many government agencies the follow up is lacking. Not in Feleisha’s case. She was responsive, attentive and a pleasant person to generally interact with.
Terrible! They are scammers! I waited 45 min , they told me that they returned 2 checks, i asked the proof that I made a mistake with credit card # i asked Martha (terrible help) if she can send me the proof, she put me on hold and hang up on me 🤬🤬🤬🤬🤬🤬🤬🤬🤬😠😡 …
IRS!!! i love you guys. I LOVE how you rape a single mom of her only source of income… HOW… you and the rest of our government makes it nearly impossible to survive… I LOVE how you send my mail to my ex husband and then threaten to …
No one likes paying taxes, but Tamika S. Has made the process so much smoother than I could imagine! Any property managers needing the extra help could definitely benefit. Thanks again Tamika 🙂
I’d give it no stars if I could. I’ve been calling and calling to simply find out how much I owe and how to pay but instead of putting me on hold till a human is available, the system just tells me to “call back later” and then disconnects …
I called and talked to a gentleman named Adam. I was calling because I was inquiring about Form 290 that I faxed to them about waiving a penalty charge. He stated that the charge never gets waived and I SHOULD BE MORE CAREFUL WHO I VOTE …
Roshawna, Tamika and Maria REALLY helped us with our concerns, which involve 40+ properties. They are all very professional, organized, and super nice to deal with. Thank goodness for good people down at the AZ Dept of Revenue!
A class action lawsuit is likely in the works against AZDORs lawless collection and fee practices. They attempted to outsource collections, which was a huge disaster as records were not properly sent, nor properly collected, and fees just …
I have been on hold for over 2hrs trying to reach the unclaimed property division. Still on hold listening music. This is total incompetence of Government agency management.
I was unable to sell my house in 2014 when government layoffs forced me to leave the state, and I had to rent out my house. I was paying out of pocket for somebody to live in a house I couldn’t sell. I was paying a property management …
I live in another state but had to file an Arizona tax return for 2015. Filed an extension and sent it via efile on 10/15/2016. Am still waiting for my refund five months later. No refund, no letter that corrections are needed, no …
They don’t return phone calls in a timely manner, and when they do, and you try to leave a voicemail, it’s full. They appear to give you the run around so that you pay for the tax LIABILITY anyway, by default. And I only had a p.o. box there, and they wanted to tax me? This is a scam run by the State.
This department says they deposited my refund on 2/2 there is nothing there from that date forward that my refund was deposited and I can’t speek to anyone to resolve the issue..This is not fair, Jackson Hewitt says they nees to tell me where they deposited it?
I fail to understand why each year electronic deposit is offered for refunds, but EVERY YEAR I’m told by a phone rep that paper checks will be sent “due to identity theft”. Paper checks can be stolen just as easily. Stop offering direct deposit if you’re just going to mail them.
They called my wife’s phone but wouldn’t talk to her. I have tried 3 days now to contact them with no success. Either hold for ever or high volume of calls and it hangs up on me. I don’t even know the reason for the call.
I have been trying since late March to set up a withholding acct for a business and all I get is a run-around. Calling is a joke, you are put on hold and abruptly hung up on 4 times out of 5. When someone does answer they are of NO help. You would think the dept of revenue would want $
I am a senior, 72, with chronic pain, disabilities, and now brain damage from a rare chromosome mutation which kicked in postmenupausally, such that Ihave plaques in brain like Alzheimers…But still have a complex life anad people that I …
Damn system is really bad. I paid my tax liability in full on the site but since I didn’t use a certain part of the payment system that connects to my tax liability number it did not register with collections. So they started garnishing …
Tamika Walton and Kimberly Hardin have been SOOO helpful. We couldn’t have worked out some of our financials without them. They have gone above and beyond and have created easier ways to accomplish what we needed to. Our small family business couldn’t have done all of this without them.
He agreed with me completely that this Az Tax web site is A NIGHTMARE!!
That is precisely why I am canceling my involvement with the state doing business!
He was awesome
Arizona Revenue Department sent my income tax refund to pay an old bill that was already paid in full. So, I waited 2 weeks for them to receive the money back from where they sent it, which I am sure only took a day or two. Never the …
I’ve been attempting to get my state refund and I’ve been taughtold several times after calling in after pulling in after checking online the status of my refund to send paperwork showing the the refund amount and that and that I was told …
Shout out to Stephanie Jones, Licensing Specialist! she is a call center lead Amazing service! I have a PM company and she helped me in answering tons of questions, and guided me well, though i would like to say the department should have a …
As a newbie to the DoR TPT license process, I was fortunate to be connected to Tamika Walton who was an excellent guide at each step. She responded quickly to my questions (and I had a few :-)) and it was clear she was on top of the …
Taxation is theft. We must pay to avoid being kidnapped and locked in a cage. That being said, AZ Dept of Revenue doesn’t make it easy to pay sales tax or “Transaction Privilege Tax” as they call it. Before, we received a form every month, …
I filed my income tax back in March, and still haven’t received refund yet. They keep sending it incomplete address. 3 times it was sent and each time returned. Still haven’t received it yet. Now it’s july 10th 2019. Nothing. There’s …
The only reason I’m not giving 5 stars is because of previous representatives and experience. I did receive superb/above & beyond assistance from representative Simone today. You’re fortunate if you can get her help.
April 25, 2019: aztaxes.gov website has issues every year and AZDOR NEVER seems to care or quickly rectify the issues! It’s beyond infuriating. All businesses are required to file online (it may be if 10K or more, I forget if it’s all …
I am appalled that it can take an hour and a half just for them to answer the phone. it is shocking to me that when requested to speak to a supervisor, I am told nobody is available so sorry! Three phone calls later and 2 weeks later …
The AZ Dept of Revenue has conclusively admitted that they believe their function is to harass honest citizens.
I received a threatening letter demanding a late payment that I knew nothing …
I would like to THANK Marco for HELPING me through the process of linking my accounts and resetting my pin. Excellent service. I appreciate the follow up.
My review is directed solely toward the D.O.R. office located at 55 North Center in Mesa. I rate this particular office 4 stars because of the time they took assisting me in assuring that all the tax forms submitted were properly filled …
Tamika Walton and Kimberly Hardin helped our office and we appreciate it very much!! They communicated very well and were so professional! We are very happy to connect with these 2 friendly and knowledgeable individuals.
Coming here is the lowlight of my day, and it’s the worst government agency I’ve ever had the displeasure of dealing with. No joke, the DMV is a more pleasant visit. Their website couldn’t process my bank account, and gave them no error …
My greatest appreciation to Tamika Walton and Kimberly Hardin. Our family business was struggling with TPT licenses and taxes, and these two ladies went beyond their duty to help us get things back in order. Kimberly is prompt and …
Simone at the State of Arizona was great. She helped find a solution to the issue at hand and helped all along the way to ensure it was solved. So many state employees do not take the time and frankly don’t care. It was a very pleasant experience.
This is a rating on the individual that helped me — she was quick and efficient. As far as the Arizona Department of Revenue — would like to see the ability to change things like an email address a lot more efficient that the 3-4 days it took me to get it accomplished.
Roshawna Madrid was a great help to me setting up our online accounts and processing our TPT renewal. She is extremely knowledgeable in all aspects related to these tasks, and I am thankful for her expertise and friendly demeanor!!
After stopping by the closed Tax office in Downtown Mesa to ask a question, I was given Roshawna’s number. I called her recently about an online question I had regarding ‘Adding a Location’ to my account. She was courteous, professional …
Jaclyn AaronsCooke in the office of Economic Research and Analysis is excellent at her job! She responds promptly and has always been available to answer any questions. Although she is very busy, I know she is working as quickly and efficiently as she can. She should be commended for her service. Thank you!
The worse state department of Revenue. They are beyond ridiculous. they cant help you. they wont help you. they know nothing. trying to learn to report business sales tax in this state is a waste of time you need a power of attorney to …
The AZ-DOR customer service line completed my name change request quickly and accurately. Roxana was professional, knowledgeable, and expedited the process by using Email to supply the necessary documents, allowing a no-contact no-travel experience. Great to see the AZ-DOR utilizing technology during these times.
Feleisha Williams is the epitome of customer service. I have dealt with her many times over the last number of years and I always walk away knowing that my issue(s) will be dealt with promptly and correctly. Always a pleasure to work with her. Many kudos to you Feleisha. Thank you.
Does anyone actually work here or do you just collect people’s money? I’ve been hung up on my three representatives. Zoey and Leah are their names. Terrible customer service. If you are a business I would consider registering your business in another state,
For those of you complaining about phone wait times, if you are within an hour of downtown, just drive over there and get your questions answered. I just had a great experience. Waited in line, while seated, and was out of there within 20 …
I used to work at a call center so I understand why long waits happen and that didn’t bother me as much as the irritating, high pitched hold music did. I should have hung up anyways after my hour long call was bounced between 3 different …
Worthless customer service and support. Cannot get an answer about a payment I made.
Did not receive any confirmation email from the website which I had to make the …
2 years in a row where my state taxes were reduced almost to 0 and I was NOT inform on the reason I literally called all week and was one hold for more than 15 minutes each call (that’s a lot of time for me considering I have 5 kids, full …
I have personally dealt with a Mrs. Simone Clarett for all my needs and issues, and she has been more than helpful. She responds in a timely manner, listens to all our issues, and gets things done quickly. She almost always knows exactly …
Typically, the Department of revenue is very frustrating to deal with, however Stephanie Jones is always willing to help with educated solutions and responses. She is amazing!!
Received my Fed refund over a month ago (5 weeks). Have not receive State refund due me. Not able to contact via phone. Checked into “Where’s my Refund?” site; constant “check back” every two weeks; now as of 4/13/18 to check back …
I cannot get through on any phone line. When l did last week, l was disconnected. This office is a 0 and needs help! -5!
My question is an important one. My S. S. # was garnished with IRS so that any …
I paid off a fee of 29.05 dollars on September 05 2021. Now got another fee of 29.05 dollars and final demand letter from them. Tried calling waiting time was supposed to be 20mins but they hung up on me in 13 mins.
If I could give no stars I would. The automated system is horrible. It doesn’t let you hold for the next agent or offer a call back it just hangs up on you. I’ve called multiple time with no resolution. Very disappointing.
We have been trying to get the issue resolved for a long time and it was so hard to reach a person on phone despite several calls. Somehow, finally our issue was assigned to Roshawna Madrid. She was super knowledgeable and it took her 5 …
I didn’t go to the actual location, and was able to resolve everything over the phone. Bret Thomas was very thorough in educating me about the website and assisting me in filing both returns necessary. He was super personable and …
Had a question about my AZ taxes we were filling out by ourselves. It was complicated as this is the first time I paid taxes while being self employed. The lady answering the phone was extremely polite and encouraging, and helped clarify …
I contacted the Arizona Department of Revenue to get an additional city and county on my TPT. I needed this quickly due to an upcoming event where I needed to present my license to them. Garrett Titus was able to add my changes and send it …
I filed my taxes and received a demand notice to pay taxes. Ok, I know I owe taxes, and I’m willing to pay. I asked to get into a payment arrangement. The department asked for my history, I told them it has been a very difficult year, …
hung up on today, multiple issues with fees…..one issue….i send the same report/same amount every single quarter and somehow one was input wrong on your end and i have to pay the difference to get it to go away along with penalties for …
Billing department review: I received a voicemail for a renewal fee for my business license and called to inquire. I had a lot of questions and there was some confusion but Lizette (I think that was her name) was patient and explained everything I needed to know. In the end, I was happy with the overall service.
After 2 days with dealing with issues with their website, I called in for assistance. First, I waited on hold for half an hour, then I was hung up on. Called back. Was given the run-arounds re-doing all my trouble-shooting steps, then hung …
I wondered where my AZ tax return was after 5 weeks since it had been accepted into the electronic system. I followed the instructions and sent an email to learn about its real-time status. The email reply that happened within 24 hours …
So, where exactly are my tax dollars going? Just went on their website to renew my TPT, saw that they want 300% more money than the City of Phoenix wanted before it switched to these people, I tried to email them but the email came back to …
Tamika has gone above and beyond in helping me with rental property privilege tax questions and getting properties transferred from my old Broker to my new Broker. She is AWESOME!!! Could not have done the transfers and submitted my May report on time without her.
I was fined $1,000 by DOR for incorrect sales tax filing. It was my fault because I didn’t understand the rules. The customer service rep, Garret Titus, was terrific. He took his time to understand what was going on and to explain things to …
I have had to call AZDOR several times recently. They always answer the phone and provide excellent service. Most recently, I worked with both Roxana Cabrera and Roshawna Madrid. They both resolved my issues extremely fast and responded back to me when completed. Exceptional service from a state agency.
I deal with a lot of people each day in order to keep my business running smoothly. I recently had the privilege of working with Feleisha to resolve a matter and I couldn’t have had better customer service. She was very responsive and …
I received a letter from the AZ Dept of Revenue regarding a Transaction Privilege license for a business that no longer exists. I have called the number in the letter on 2 different occasions and have now been waiting 7 days for someone to …
I received a letter regarding a Treasure Offset that was confusing. My employer made a mistake with my deduction for 2018 and I owed a tax liability. I set up an installment agreement so this letter came as a surprise. I called and got …
In 2019 I moved to a new address and during unpacking I misplaced my 2020 TPT updated document. I called the Department of Revenue and was told to fill out a Business Account form and have it sent in and a new business TPT would be MAILED …
For months I was trying to get a problem and then a miracle happened called Tamika Stallworth. Once she reached out to me to see why a $12 check was cashed but nothing else happened, her and her SRO team immediately corrected (in less than …
Our office has been working with Tamika Walton and Kimberly Hardin on some TPT issues that we were having and they are AMAZING to work with. They both took their time to help our office understand and clear up all our issues. It is at times …
Long wait for phone times but actual physical location is good. I tried calling and held the phone for more than 40 minutes before I gave up. Then I just went into the office. The lady at the information desk was nice and helpful. There was …
Donnie, Eric, Rene, Lisa, normal security staff, cashiers/ L & R staff, Tabacco enforcement, Michelle and 99% of the employees at site are fantastic! A select 3-4 employees are disrespectful at best. People with ZERO security exp(think …
I have been calling over and over with various phones (land line and cellular) and have had every phone call drop. I have perfect cell coverage but Arizona’s Department of Revenue’s phone system is TERRIBLE! They ask to verify my phone …
I went on-line and cancelled my license renewal. They continued to send me forms to pay. Tried calling them. Couldn’t get anyone. When I did, they told me to call the number I was calling them on. Used Chat and was send in circles. …
2nd day of trying to talk to a person, after 2 attempts and having the call drop, someone answered the call. While I was on hold while they were researching my question an automated voice comes on and says “Due to technical difficulties we …
The most maddening site. After listening for five minutes to options on their canned system you are told they are too busy and hang up on you. If any business tried that, they would no longer be in business. Then you are asked to complete a survey after the call. And what call would that be??
It took a while to receive a response on getting an appointment (3 days). Once at the appointment it was clear what was needed and was directed the right way. Once I had what was needed the attention and service was fast.
very bad services . I don’t know why they don’t come back to the office and start serving the people from the office . There is one lady in the reception who does everything , but that’s not enough at all . I can’t get anything done when I …
Definitely not customer service oriented. They deposited my check 3 years ago and say they don’t have it. I drove down a check copy a month and a half ago showing they deposited the check and they still won’t process it. They keep sending …
I been trying to change my bank information and number I was told to call doesn’t give me the option to talk to someone. It’s frustrating not getting a live person.
I finally got through to customer service. It was painful. When I finally spoke to the representative she was very nice and committed to my issue. She did a thorough review and gave me a plan to go forward. The issue is not resolved, but hopefully will be soon.
Went today because we have to report how much we made on sales. The lady up front gave us a paper to fill like we knew what to even put. Its not like we knew the city codes, bus code, net az/County tax, etc. I asked the lady for help and …
First I want to make a case for the people I do eventually reach. They seem genuinely interested in informing / assisting me. With that said, it’s next to impossible to actually get a hold of anyone and when you do they don’t have the …
1-10-2020 Now for my update to the post that I posted yesterday (below). My post yesterday was 1 star. Now I think they deserve at least a 4 star rating because I received a call today from Amy at AZDOR. She was very apologetic and very …
Extremely long hold over 45 minutes for business assistance. Finally someone picks up the phone and they don’t speak and it’s just background noise of them hanging around their home. They finally come to the phone and greet me, tell me she …
I want to take the time to recognize two amazing individuals at the Arizona Dept. of Revenue. Tamika W. has helped me out on two separate occasions over the years with issues that I have had and both times she has been extremely …
Very rude customer service rep. She couldn’t even be bothered to pretend to care. I submitted a claim 3 months ago. They say on the site and phone recording BY LAW they have 90 days to get back to me and send my unclaimed property. I’ve …
I’ve tried to get ahold of the IRS on many occasions over the past 4 months but every time I call it always disconnects me due to high volume callers, I’m really disappointed because I filed my taxes on March 1st and still haven’t got my …
I work for a property management company that manages over 1500 residential properties in the Phoenix Metropolitan area. I am responsible for obtaining and maintaining the TPT licenses. It is often very difficult to get my questions …
Simone in the licensing department was AMAZING. I can’t tell you how much I dread calling about taxes. I have my own rental property in Prescott and manage other properties. I have been working on getting information sorted out on my own …
I have been calling state IRS for over a year now, before that I was emailing trying to find out why I did not receive my state taxes, it turns out because I filed joint and now my husband is deceased they are trying to keep the taxes for …
Maria was very kind, patient and thorough with her understanding and helping me with my issues (3). Maria gave me good info and help me to understand how to resolve. The follow-up from the CRT group was swift and thorough also.
Our company is a foreign entity to the State of Arizona. We ran into several hurdles with communication and problem resolution. Enter Anna. She stayed with me over the course of a couple of months and we were able to resolve what seemed to …
I have tried unsuccessfully for 9 working days to pay a $12.00 fee and obtain a transaction privilege tax numer. After completing the online form which states we will have our number within 24 hours I have spent over 15 hours on the phone …
I have been trying for three months to get them to correct my zip code that they incorrectly put into their computer. E mails, phone calls and written letters have accomplished nothing. My mail is going to Yuma and not to Quartzsite.
They have hold times of over an hour when you call in the minute they open. Then if your patient enough to talk to someone and your lucky enough they haven’t hung up on you, their computer goes down so they can’t answer any questions. It’s like doing business with a cartel.
We received a letter stating that we had not paid our taxes, of which we paid on-time. When I finally got a hold of a kind woman, she said that their computer did not process our payment correctly and she applied our payment to our …
Feleisha is amazing. We have been trying to get our TP Tax number for months. One phone call to Feleisha and it was done in a few hours!
Thank you so much!!
This has been the worst experience. I have been trying for weeks to get assistance with Business Tax Registration for a client…Merely to check the status. I have called. I have emailed. I have diversified what time I call, I tried …
Stephanie at the AZ DOR reception desk was very helpful and friendly in answering my questions about filling out the proper forms. She was very pleasant and knowledgeable, and I appreciated the guidance she provided me so I could complete the forms I needed to submit for processing. Thank you Stephanie !
I have called 3 different departments during business hours and can get no one to pick up the phone. Everyone of them has a full mailbox so I am unable to leave message. If I try to wait on hold for the next available person to speak with I …
Anna is top-notch. She did really outstanding work.
After many different explanations about the status of my tax return – none of them very being the same – from “We don’t have it,” after being told “We have it …
If I could give a negative 5 star rating I would. I have been dealing with an issue for the past month it has yet to be resolved. I called today and it was the final straw. The individual “Sandy” which did not want to provide me her last …
Their communications skills leave much to be desired. We got an email weeks ago reminding us to renew our TPT license for 2022, but there’s no LINK to make it easy. That was several weeks ago and there is still no link to renew the license …
After going through the menu options and being prepared to be in the phone queue, the prompt tells me, “There is a high volume of calls, please try again later.”, and it disconnects me. So, I do not even get the option of waiting in the queue? Why are your phone lines even open, then? Unbelievable.
The recording says ” We will be Happy to help you”. The recording says the wait time is about 20 minutes. After waiting on hold more than an hour the customer service person was very rude, asked many questions, but would not allow me to answer. I suggested she slow down and that is when she hung the phone up on me. WOW!
Madrid was a breath of fresh air. She was able to fix my account after one year of trying to get logged into AZ Taxes. She is a kind and amazing person, she walked me through and straightened out my account with ease and compassion. …
To save yourself a lot of grief and potentially a lot of wasted money don’t open a business in this state unless it is a service only business. If it is a service only business set it up in the city your business will be in. If it will be a …
My experience with the AZ state Dept. of Revenue was fantastic. I had an issue with a tax return and getting a well known tax preparing company to help me.. They refused to do my return. The tax preparer refused to do state return!! I …
The nicest people I have spoken to so far. I got some confusion regarding sales tax return. Andrea one of the Collection agents called me this afternoon and guide me to the end of the process. I am glad she called and now the sales tax return filing will be on time. Thanks again Andrea.
My daughter and I have been trying to contact the AZ DOR for months now. When we received a human to speak with after being on hold forever and a day, the AZ DOR person hung up on us when we were asking for help. We explained the …
I have sent more than five emails and left more than five phone/voicemail messages requesting an appointment with the Az Department of Revenue. I have received no responses. I need this appointment because I get conflicting directions from …
My husband has been contacting the AZ Department of Revenue for over a month now because he has not been able to get his business linked with his newly created online account so he can pay state taxes. It takes him over half an hour to talk …
On hold for an average of 30-40 minutes each time I call. When I did reach someone, they were not knowledgeable enough to answer my questions. And many times when I’ve called I get a message that says they are experience a high volume of …
We are paying about $15,000 a month (on auto pay) in Transaction Privilege’s and Use Tax to the State of Arizona Department of Revenue on two multifamily apartment complexes. It was appalling to witness multiple employees of such an astute …
Takes forever to speak with someone, no one knows what they are talking about, the answer is always to fill out another form, even if the error wasn’t on my part. Taxation is theft, anyway.
The woman I spoke with om the phone was wonderful. I accidentally put the wrong address in by one digit however 2 weeks ago I corrected it with you guys on the phone. The tax return was sent to the wrong address. I have yet to receive word …
ZERO STARS! Useless, they don’t answer the phone ever – dozens of phones calls, listening to same navigation bs to get answers, only to be told “we are experiencing a high volume of calls right now, please try again later” and the call …
I have just received a letter saying I owe sales tax for December 2021 (it is now March 2022) Oh but the letter is dated 2/13/2022. That gets quite expensive at 4.5%, ridiculous rate considering these times! But anyway on to the issue, I …
What a wonderful person, personality plus, patient and kind what a great and wonderful experience–Arizona you have some good Ole Fashion folks that know how to help people–THANK YOU
I have been calling multiple time over the course of a month and a half about not receiving my physical TPT license. Every call i had to wait at least an hour for someone to answer and tell me they sent it out on Nov 2021 which i obviously …
The AZDOR did not deposit my payment/check for 2 months, then mailed me to a bill charging me interest for those 2 months that the taxes were “in arrears.” I’m resolving an estate, so I figured it was complicated for them too, so I wrote …
I received a refund check because my first 2022 estimated tax payment was incorrectly applied to my 2021 tax return. Anna Laughlin, Lead Customer Service Representative at AZDOR, responded to my email quickly and knowledgeably. She was …
they never answer their phone and you cant leave them a voice mail. Good luck trying to get a human on the line here. This department needs to be investigated and wiped out clean. If you get letters in the mail from them you may as well claim defeat because there is NO WAY of resolving anything
I have been trying to get a copy of my license since Dec 22nd. I have emailed 2 different addresses. I have called and waited too long. I have left a call back number. Still nothing…
After being passed back and forth between multiple Field Revenue Officers, we finally stumbled upon a gem in the rough: Ms. Andrea White.
We are grateful for her patience and professionalism in helping us get previous year’s tax penalties sorted out.
Having been previously frustrated with the inability to get call backs from the DOR I was pleased to have a prompt return call from Victoria Wright. She was knowledgeable, patient and overall able to help me with all my questions.
Ms. Simone Clarett provided excellent and prompt service for our businesses, after what had been a very frustrating process, no fault of hers. Ms. Clarett was kind, calm, very willing to help and through with no excuses or run around. She was definitely a welcomed breath of fresh air and her work is appreciated.
I received no answers to my questions. The woman I talked to was as helpful as she could be. But I still received no answers to my questions. When will we get a state surplus check? Never? Give us our money back.
I have been trying to accomplish DBA name changes for several of our TPT Arizona locations without any luck over the past few years…I left another message and Ms. Clarett contacted me, left a message, and then followed up with me even …
Azdor dept for individual taxes is easy to deal with, however, unclaimed property dept is a whole dif story. Takes months to get a response, effective communication is non existent. And I might add they seem to think the money being claimed …
Simone was AMAZING! She took her time to answer all my confusing and complicated questions, all while being extremely patient and knowledgeful. I sincerely owe her a great deal of gratitude for her assistance. THANK YOU SO MUCH SIMONE!!!
Stephanie did an outstanding job! She was friendly, professional and knowledgeable. She put to rest a problem that numerous others in the organization failed to do. Her boss needs to acknowledge her great performance.
Taxes filed in March, State says I did not pay and owe money. Submitted W-2s proving otherwise on three separate occasions. Have not been contacted by their resolution team, have not had my return corrected, have not received an appointment for an in person visit that was requested nearly a month ago.
You won’t believe! I moved my business from Phoenix to Peoria and I contacted AZDOR over the phone to update my account. I called them 3 different times in 3 differrent days. I got three different instructions! Not to mention that last …
Called to have my old tax ID reinstated. They said I couldn’t do it. Made me file my closed one to open a new one. Now I have 2 and a $100 non-file fee! Every time I call to fix they say they can’t. Phone line goes silent every time after …
I came to renew my license and I am sitting here monitoring my clock and this lady at window number 7 talking to her associate and laughing and every five minutes checking her watch as if she’s waiting to go for her lunch and almost 10-12 …
Another inept government organization. Can’t call in as you will wait 2 hours then be cut off. The messaging system is broken so you can’t leave a message, and the email address seems to be unmonitored. 10+ emails, 20+ calls with 4+ …
They sent me a notice saying I owe them money because my tax return was missing SBI form (Small Business Income Tax Return). I checked my return and the form was included. …
I cannot get their AZTAXES website to load about 50% of the time. Trying to pay withholding taxes. Absolutely the WORST website design possible.
Yes there are problems. But…Remember that these folks are just doing their job and, I suspect, they are struggling with cutbacks just like most services (and frankly, big businesses as well). SMILE
Even though i had to hold for almost an hour i had a great experience with a kind gentleman named Tyler. Very helpful.
RUDE! RUDE! RUDE! Called to clarify some items with the new TPT tax rules and the lady that answered was extremely rude. It isn’t my problem your new rules are completely confusing. Wish I could give them negative stars! If you hate your job so much, QUIT!!!!!!!!!!!!!!!!!
Everyone was super kind and friendly from the security guard to the people behind the desk. Got me taken care of and out in about 30 minutes, including wait. Thank you!
Horrible. I walked to collection side and everyone in collections had an empty office and made me wait for an hour until one of them decided to take a customer. I don’t understand why government has such horrible service and doesn’t care.
ill add to the one star… everytime i call they hangup on me… does no one read these comments? As a tax payer i dont want most of these people having these jobs, someone should start a petition to start firing some of these people working here thinking they are our boss and not care for us.
The longer they stall you, the more you owe them, because late fees accumulate…why should they take less money now, when they can take everything you have in a couple of years; it’s on YOU if you want to find them; they have no incentive to pick up the phone lol
Every time I have had a question or an issue I have always received the help I have needed. Every representative has help me resolve everything. Yes at time there is a long hold time but the is not the reps fault.
Was on hold forever! 20 plus minutes then hung up on! Call back and start all over, then transferred then on hold for another 20 minutes and then hung up on!
Really it’s bad sensitive company no care about the people privacy
Excellent service from Kristina Diaz and Dolores Cedillos. Excellent conscientious employees. helped me with a aztaxes.gov login problem.
Thank You
I had a positive experience with the Arizona DOR. I called and I did have to wait, but the associate was friendly and knowledgeable
Every time I call this place I have to wait at least half an hour just to speak to the employee who is in no help to me, they don’t know what they are doing and it seems like they don’t care about their job. The website is confusing and it …
At least you got help. All I can get is a message that says they will call me back in 3 business days.
I spoke with Justice about a tax refund due to me. She provided excellent service.
First agent I spoke with told me wrong information, second agent Linita was great and let me know what’s going on. First agent needs more training.
Tough to get a straight answer from anyone. Clearly working from home as I can hear children screaming and dishes clinking while I am trying to get answers on where my forms are, and why after 3 weeks there are no responses.
What a pleasure working with Tamika. She resolved my issue and was such a joy to work with. Thank you!
The unclaimed property employee was as nice as can be. I can’t speak for the rest of the department but I am very satisfied with the level of professionalism encountered.
The the initial response time was quick. The service was great. The resolution of my was much quicker than I expected.
Receptionist friendly and smiling. Advisor Patricia knowledgeable, pleasant, and easy to talk to. Resolved our problem in 15 minutes.
Sent an email to Roshawna Madrid about an issue and it was taken care of within 10 minutes on a Friday evening! Really appreciate the quick response time.
The phone line disconnects each time I call. The department needs more phone lines. They take my phone number and they do not call me after the call disconnects.
Absolutely the worst customer service reps EVER. The phone system hangs up on you without giving you the option to hold. Also, the website is very behind and has a 1995 Windows look.
I have been on hold for over 2 hours trying to speak to the collections division regarding why they took $275 out of my account when I already had this money garnished from my paycheck. I have called the main line only to be disconnected …
I now live out-of-state. I went on-line to check the status of my refund and found it within seconds. AMAZING JOB, AZ DEPARTMENT OF REVENUE! Thanks for making it so simple.
I have worked with Feleisha a few times getting a bond exempt certificate and she always comes through in a timely manner.👍 …
I had some real questions regarding taxes and a business and Simone was so helpful with breaking things down for me. I got off the phone feeling much better about my understanding.
I MADE A CALL ON BEHALF OF A FRIEND WHO SPEAKS BURMESE AND LIMITED ENGLISH. AFTER BEING TOLD ON THE PHONE THAT THE WAIT TIME WAS 20 MINUTES, 1hr 11min LATER, A LADY BY THE NAME OF VIVIAN CAME ON THE LINE. I TOLD HER THAT I WAS INSTRUCTED BY …
I’d rather deal with IRS than ADOR. Trying to set up an account with AZtaxes.gov would test the patience of Mother Teresa.
Yes and No on taking little bit “longer”, but when is time to see you they listen to your concern and questions you may have.
As always i am impressed and most of the staff smile when they see you. 👍 …
Terrible experience… called 3 times in 2 days, waited about 1 hr each time before somebody answered ( and they were from not helpful to downright rude – like the Chinese-sound lady on 1/11/2017), despite “20 minutes wait”. I feel like my tax money goes to waste or to incompetents…
Had a question about the renewal process and Customer Service person helped me process the renewal. Very pleasant and made sure I was able to complete renewal accurately.
I was on hold for 20 min when a customer specialist answered the call but she was not able to help me. I was forwarded to another customer specialist, which put me back into the call loop and I waited for another 44 min and I finally gave …
It would be nice to have the option of pressing 0 to speak to someone who can answer a question that is not easily identified. More people please! The wait is too long.
Got a letter claiming my $212.00 check bounced. Called my bank, no record of a bounced check. Called ADR, on hold for a hour so far, all for a $25.00 fee.
I got great customer service and a quick response from Garret T regarding help with my TPT license renewal and update! Much appreciated…
She took care of my business needs more than I could possibly expect. Especially during Covid times. Thank you so much. If only the city of Flagstaff would do the same.
I was lucky to have Anna resolve my case electronically. She knows what she is doing and does it quickly.
Simone did an excellent job researching, assisting, and explaining economic threshold for remote sellers. I appreciate her clarification of the law and help. Thank you, Simone!
Rashana Madrid was great today-she listened and was very helpful. She understood my frustration and was willing to listen to my concerns.
I just think it’s really crazy that they can send me a letter in the mail demanding me to pay for something I know nothing about and then when I try to call….. I get hung up on . Can I get some answers before I cut the check ? Can I at least get some tax paying customer service . A BETTER SYSTEM NEEDS TO BE MADE .
Simore Clarett and Jasmine Goodwin are knowledgeable and professional. After numerous interactions with others, the recent service they provided made my day.
They encourage online TPT filing and payment, but seem determined to make it as difficult as possible. Their website is counter-intuitive and slow to load. It takes far too long to file and pay.
Roshawna Madrid is the BEST! She is very responsive to my questions and needs whenever I call! Hold on to this lady….she’s one of the good ones for sure!
Called and listened to 3 minutes of recorded message and after finally choosing the correct , the message then said please call back later.
Highest Quality automated phone attendant ever!!! Sometimes I will call and listen to that voice for hours. Nothing puts me to sleep like that sweet-sweet robotic automated male voice.
They thought I was filing for Arkansas. Seriously, they had my address down as Tempe, Arkansas, 85282. I finally paid up what I owed (way ahead of time mind you) and then two weeks later the postman knocked on my door, had me sign for a letter and it was from them threatening me with some type of garnishment for non-payment.
I called with a question. Call was picked up quickly and good information provided. When I e-mailed, Lyshawn answered my e-mails quickly. Surprised with how smoothly it all went!
unbelievably inept and dysfunctional. my wife and live in canada but own investment real estate in az. Canada Revenue Agency requested proof of us having paid tour state (az) tax (so that we wouldn’t be taxed on the same income in canada). …
When is a good time to call? I was told by your automated service that it would be 20 minutes it’s now 50. This is also my 4th time calling and no one ever picks up.
At least the service provided by the ADR has been consistent for the 35 years I have had to deal with them….lousy at best. I just went to download the tax forms and I get an error message saying “the web page is not available”. Extremely frustrating!
The people at ADOR have be extremely friendly and accommodating during this tough pandemic period. Specifically Feleisha Williams has been extremely helpful with securing a TPT License for our company.
You did not read my entire email as my License # is on it and even after I emailed you back and told you and gave you the license # again I still haven’t received a copy of my renewal
Feleisha really helped out even know there were some interesting hurdles that no one was expecting. In the end, she went above and beyond to make sure we were taken care of and our project could continue.
Roshawna Madrid, Thank you for solving my problem with my account. After MONTHS of stress and frustration, and a lot of phone and email tag, you asked the right questions and got it figured out. I am SO grateful to you. I wish I could give you a big hug!
Roshawna Madrid with the AZDOR was a Godsend in aiding us with expediting our TPT License information , that was requested.
Thank you so much!!!
Ok so makes sense that Arizona changed its insurance and real estate departments from north of the airport at 40th st and Thomas to the department of revenue building at 15th ave and Washington. Yes it is a little slow but if you’ve been …
Typical state agency…nobody to keep them accountable so they treat you like the DMV and IRS does. Absolutely terrible customer service and no help provided. All they care about is getting your money.
I have called 4 times with no satisfaction. Called again today and reached Denise. She was amazing.
Cannot reach anybody to pay my taxes, been on hold for hours every day for the past week and nobody answers!!!! never had this problem before always been able to talk to someone within 5 to 10 minutes but now again I’ve been on hold for 2 plus hours at a time not counting all the times i try to call in a day this is ridicolous
Exemplary service! I mailed my 2015 tax return 8 months late…oops… Anyhow, my refund will be here within the week… I haven’t had any issues with the AzDOR at all… I hope they are this quick with my refund when I file my taxes for 2016…
Always impeccable service when I call in. Very well trained and attentive staff who are able to address concerns in one phone call. Can’t say enough about how impressed I have been with this organization, literally EVERY time I call!
The wait time was shorter than I thought it would be. The lady was very helpful.
no help at all.
link was the same place i started at
AZ Revenue doesn’t want individuals to do there taxes them selves, they want me to pay several hundred dollars to a vendor file a return I filed my self in past years
Roshawna Madrid is an absolute gem. She is so helpful and knowledgeable and is always pleasant to interact with. With just a single phone call she answered my questions. …
I requested for a location to be added and instead they reverted back to old information that had been added. I called and emailed several times only for the problem to continue like no one was actually reading my issue. I’m not sure why they cannot just respond to the actual issue and fix it.
These people are incapable of doing their jobs, and are fast to send overdraft fees whilst completely disregarding all information that has been sent in. I wish they didnt have a monopoly on this because I’d defiantly go somewhere else.
Felicia Williams was a tremendous and helpful resource in obtaining the business bond and licensing information needed. Thanks again for your patience as you exceeded all my expectations!
A very unforgiving place to become employed. They hire you then after about 2 months they find some off the wall reason to fire you. They lie to tax payers and keep money that rightful goes to tax payers. Do not apply to work here, I repeat do not work here.
Feleisha Williams is the most helpful, polite, kind, and friendly person. I have had a couple of dealings with her and her professionalism has never wavered. She is truely an asset to the AZ Depart. of Revenue. Thanks again Feleisha for …
I will leave this for now. They did actually work with me, and everything is processed. In fact, there may have indeed been some discrepancies. Which means I may get a tad more. Woah!!! When I get my return, it goes to 5 stars.
It all worked out. Thanks again!
Because of a glitch in filing for an extension, we got a bill from AZ Revenue for filing late. I phoned to find out what the bill was for, explained the circumstances and the bill went to zero balance. It isn’t really a heavy tax time, but …
Kira was a great help she was awesome!! She helped me through the whole process to obtain my business license great customer service walked me through the whole process . THANK YOU AGAIN!
Angel is an Angel!
Yes, this is a government institution during a pandemic, so yes I waited on hold for a while. However, She was able to answer my questions and she was incredibly nice! Thank you!
I’m speechless, I owe you money and you refuse to answer my phone calls. One hour wait times then you just hang up, really? It’s not funny to do that and I’m sure you have been informed many times that we pay you salary. It is hard earned …
The absolute worst. We do business in over 7 different states and by far (it’s not even close) these idiots are the absolute worst, belligerent, ornery, unhelpful, incompetent drones. I get that working here must not be that attractive …
Tamika Walton has been the most competent and helpful AZDOR employee I have ever worked with! She quickly resolved a very complicated issue that our company had.
the worst experience of my life. I’ve been calling for days and I keep getting an automated message high call volume, call back later then it disconnects. you seriously cant just put me on hold?! on top of that, my return was processed on a Friday and it says payment will be received WITHIN 2 business days. its been 5.
The ADOR is a joke. They should not even have a phone number as no one will answer the phone to assist you. This has to be the most pathetic customer service group in existence. The people of Arizona is being robbed if people are actually …
I work for a property manager here in the Valley. I have helped her complete TPT’s for her 20 properties and I have hand delivered these completed forms to the office along with checks that corresponded with them. Today they tell us they …
Absolutely terrible. Not only are the employees awful in person but the wait on hold to talk to someone just as unhelpful leads me to believe this originazation needs absolute reform. Ridiculous that I should have to call and REMIND them …
If you speak English they do not let you through and they hang up on you. If you speak Spanish they allow you through and you can wait on hold….anyone see a problem here?
If I could review this site / department/ organization with 0 stars, I would have but a minimum of 1 stars is required. Busy signal when you call for the entire morning? Tax dollars can’t pay for call queues/routing? Also our tax return still has not come after 9 weeks … um, what?
This place sound like a scam I’m not sure if this is a real Department. when I called the number on the letter it when straight to the person who’s name was on the letter. It never went to a switchboard or an operator. Then when I asked to …
Worst phone queue in existence. Finally find the option to get to a representative, I select it, it then says they are experiencing high call volume and disconnects my call. Classic.
I called as there was a glitch. I owed $35.00 but double was sent. When I called the AZ IRS, I was treated with respect and a Patrick was very professional handling this matter. I had no problems with them. Give them 5 Stars.
Agents aren’t aware of current ways of contact. One agent says you can email another states you can only send documents via USPS. But I did receive an email back. Very confusing
I relocated out of state and I still haven’t received my state tax refund, which was mailed at two wrong addresses. Called 4 times from Georgia and I never got any sort of clear answer. It’s been 5 months. 5 months and still no check in the mail!!!
We have been in business for 18 years so we file TPT with ADOR for the last 18 years but in 2017 year we made a mistake on our TPT form and had a few item’s with our address that needed to be corrected. We have spoke with five people from …
Our property management office worked directly with Tamika Walton and Kimberly Hardin. They were INCREDIBLY helpful, friendly and provided TOP KNOTCH customer service. Thank you both for all of your help!!
Amazing service.
Stephanie Jones , She has always been aware of what I need. Answer all my questions and know how to guide me in any process I have needed. …
As a business we have filed and paid its taxes online with the Arizona Department of Revenue for quite some time. This has worked out well except for July of 2015. …
Late payment fees for transaction privilege taxes on top of already charging me interest = theft. The fee by default is not justifiable because I’m already paying interest. Plus, the late payment fees are way too much! …
Like most, if not all, Arizona state government functions, this department has major issues. Good luck trying to get a hold of anyone to facilitate the privilege of paying taxes. Had to try calling twice because they hung up on me instead …
I would like to compliment Tamika Walton and Anna Laughlin’s diligence in working an issue that our company had with ADOR. They have constantly kept management in the loop and they are exhausting all means to make this month painless for us. We appreciate all your efforts!!!
They don’t have an office in Flagstaff Arizona and have refused to change my info for taxes since 1999, when they let my cusin Sharon Hagerman file taxes on my behalf and gave her the return.
I’m a tax preparer so I can say with some authority that they don’t train their employees to do their jobs. Period. I call in to discuss an issue with a taxpayer’s account and then have to instruct them in the state of AZ’s tax laws before …
No one with AZ DOR seems to know what they are doing. I’ve called and gotten incorrect information more times than I can count which have resulted in financial penalties and huge inconveniences. Furthermore, my payment (to cover these …
Feleisha in the Bonding Department provided excellent service. I find with many government agencies the follow up is lacking. Not in Feleisha’s case. She was responsive, attentive and a pleasant person to generally interact with.
Terrible! They are scammers! I waited 45 min , they told me that they returned 2 checks, i asked the proof that I made a mistake with credit card # i asked Martha (terrible help) if she can send me the proof, she put me on hold and hang up on me 🤬🤬🤬🤬🤬🤬🤬🤬🤬😠😡 …
IRS!!! i love you guys. I LOVE how you rape a single mom of her only source of income… HOW… you and the rest of our government makes it nearly impossible to survive… I LOVE how you send my mail to my ex husband and then threaten to …
No one likes paying taxes, but Tamika S. Has made the process so much smoother than I could imagine! Any property managers needing the extra help could definitely benefit. Thanks again Tamika 🙂
I’d give it no stars if I could. I’ve been calling and calling to simply find out how much I owe and how to pay but instead of putting me on hold till a human is available, the system just tells me to “call back later” and then disconnects …
I called and talked to a gentleman named Adam. I was calling because I was inquiring about Form 290 that I faxed to them about waiving a penalty charge. He stated that the charge never gets waived and I SHOULD BE MORE CAREFUL WHO I VOTE …
Roshawna, Tamika and Maria REALLY helped us with our concerns, which involve 40+ properties. They are all very professional, organized, and super nice to deal with. Thank goodness for good people down at the AZ Dept of Revenue!
A class action lawsuit is likely in the works against AZDORs lawless collection and fee practices. They attempted to outsource collections, which was a huge disaster as records were not properly sent, nor properly collected, and fees just …
I have been on hold for over 2hrs trying to reach the unclaimed property division. Still on hold listening music. This is total incompetence of Government agency management.
Funny, I never thought I’d be writing a review about a government agency, but here goes: …
I was unable to sell my house in 2014 when government layoffs forced me to leave the state, and I had to rent out my house. I was paying out of pocket for somebody to live in a house I couldn’t sell. I was paying a property management …
I live in another state but had to file an Arizona tax return for 2015. Filed an extension and sent it via efile on 10/15/2016. Am still waiting for my refund five months later. No refund, no letter that corrections are needed, no …
They don’t return phone calls in a timely manner, and when they do, and you try to leave a voicemail, it’s full. They appear to give you the run around so that you pay for the tax LIABILITY anyway, by default. And I only had a p.o. box there, and they wanted to tax me? This is a scam run by the State.
This department says they deposited my refund on 2/2 there is nothing there from that date forward that my refund was deposited and I can’t speek to anyone to resolve the issue..This is not fair, Jackson Hewitt says they nees to tell me where they deposited it?
I fail to understand why each year electronic deposit is offered for refunds, but EVERY YEAR I’m told by a phone rep that paper checks will be sent “due to identity theft”. Paper checks can be stolen just as easily. Stop offering direct deposit if you’re just going to mail them.
They called my wife’s phone but wouldn’t talk to her. I have tried 3 days now to contact them with no success. Either hold for ever or high volume of calls and it hangs up on me. I don’t even know the reason for the call.
I have been trying since late March to set up a withholding acct for a business and all I get is a run-around. Calling is a joke, you are put on hold and abruptly hung up on 4 times out of 5. When someone does answer they are of NO help. You would think the dept of revenue would want $
I am a senior, 72, with chronic pain, disabilities, and now brain damage from a rare chromosome mutation which kicked in postmenupausally, such that Ihave plaques in brain like Alzheimers…But still have a complex life anad people that I …
Damn system is really bad. I paid my tax liability in full on the site but since I didn’t use a certain part of the payment system that connects to my tax liability number it did not register with collections. So they started garnishing …
Tamika Walton and Kimberly Hardin have been SOOO helpful. We couldn’t have worked out some of our financials without them. They have gone above and beyond and have created easier ways to accomplish what we needed to. Our small family business couldn’t have done all of this without them.
He agreed with me completely that this Az Tax web site is A NIGHTMARE!!
That is precisely why I am canceling my involvement with the state doing business!
He was awesome
Arizona Revenue Department sent my income tax refund to pay an old bill that was already paid in full. So, I waited 2 weeks for them to receive the money back from where they sent it, which I am sure only took a day or two. Never the …
I’ve been attempting to get my state refund and I’ve been taughtold several times after calling in after pulling in after checking online the status of my refund to send paperwork showing the the refund amount and that and that I was told …
Shout out to Stephanie Jones, Licensing Specialist! she is a call center lead Amazing service! I have a PM company and she helped me in answering tons of questions, and guided me well, though i would like to say the department should have a …
As a newbie to the DoR TPT license process, I was fortunate to be connected to Tamika Walton who was an excellent guide at each step. She responded quickly to my questions (and I had a few :-)) and it was clear she was on top of the …
Taxation is theft. We must pay to avoid being kidnapped and locked in a cage. That being said, AZ Dept of Revenue doesn’t make it easy to pay sales tax or “Transaction Privilege Tax” as they call it. Before, we received a form every month, …
I filed my income tax back in March, and still haven’t received refund yet. They keep sending it incomplete address. 3 times it was sent and each time returned. Still haven’t received it yet. Now it’s july 10th 2019. Nothing. There’s …
The only reason I’m not giving 5 stars is because of previous representatives and experience. I did receive superb/above & beyond assistance from representative Simone today. You’re fortunate if you can get her help.
April 25, 2019: aztaxes.gov website has issues every year and AZDOR NEVER seems to care or quickly rectify the issues! It’s beyond infuriating. All businesses are required to file online (it may be if 10K or more, I forget if it’s all …
I am appalled that it can take an hour and a half just for them to answer the phone. it is shocking to me that when requested to speak to a supervisor, I am told nobody is available so sorry! Three phone calls later and 2 weeks later …
This place it’s always clean & the secretary’s are always helpful
The AZ Dept of Revenue has conclusively admitted that they believe their function is to harass honest citizens.
I received a threatening letter demanding a late payment that I knew nothing …
I would like to THANK Marco for HELPING me through the process of linking my accounts and resetting my pin. Excellent service. I appreciate the follow up.
My review is directed solely toward the D.O.R. office located at 55 North Center in Mesa. I rate this particular office 4 stars because of the time they took assisting me in assuring that all the tax forms submitted were properly filled …
Tamika Walton and Kimberly Hardin helped our office and we appreciate it very much!! They communicated very well and were so professional! We are very happy to connect with these 2 friendly and knowledgeable individuals.
Coming here is the lowlight of my day, and it’s the worst government agency I’ve ever had the displeasure of dealing with. No joke, the DMV is a more pleasant visit. Their website couldn’t process my bank account, and gave them no error …
My greatest appreciation to Tamika Walton and Kimberly Hardin. Our family business was struggling with TPT licenses and taxes, and these two ladies went beyond their duty to help us get things back in order. Kimberly is prompt and …
Simone at the State of Arizona was great. She helped find a solution to the issue at hand and helped all along the way to ensure it was solved. So many state employees do not take the time and frankly don’t care. It was a very pleasant experience.
This is a rating on the individual that helped me — she was quick and efficient. As far as the Arizona Department of Revenue — would like to see the ability to change things like an email address a lot more efficient that the 3-4 days it took me to get it accomplished.
Roshawna Madrid was a great help to me setting up our online accounts and processing our TPT renewal. She is extremely knowledgeable in all aspects related to these tasks, and I am thankful for her expertise and friendly demeanor!!
After stopping by the closed Tax office in Downtown Mesa to ask a question, I was given Roshawna’s number. I called her recently about an online question I had regarding ‘Adding a Location’ to my account. She was courteous, professional …
Jaclyn AaronsCooke in the office of Economic Research and Analysis is excellent at her job! She responds promptly and has always been available to answer any questions. Although she is very busy, I know she is working as quickly and efficiently as she can. She should be commended for her service. Thank you!
The worse state department of Revenue. They are beyond ridiculous. they cant help you. they wont help you. they know nothing. trying to learn to report business sales tax in this state is a waste of time you need a power of attorney to …
The AZ-DOR customer service line completed my name change request quickly and accurately. Roxana was professional, knowledgeable, and expedited the process by using Email to supply the necessary documents, allowing a no-contact no-travel experience. Great to see the AZ-DOR utilizing technology during these times.
Feleisha Williams is the epitome of customer service. I have dealt with her many times over the last number of years and I always walk away knowing that my issue(s) will be dealt with promptly and correctly. Always a pleasure to work with her. Many kudos to you Feleisha. Thank you.
Does anyone actually work here or do you just collect people’s money? I’ve been hung up on my three representatives. Zoey and Leah are their names. Terrible customer service. If you are a business I would consider registering your business in another state,
REVIEW: (I certainly hope this review is read)
I feel I must leave a terrific review for Simone Clarett. …
For those of you complaining about phone wait times, if you are within an hour of downtown, just drive over there and get your questions answered. I just had a great experience. Waited in line, while seated, and was out of there within 20 …
I used to work at a call center so I understand why long waits happen and that didn’t bother me as much as the irritating, high pitched hold music did. I should have hung up anyways after my hour long call was bounced between 3 different …
Worthless customer service and support. Cannot get an answer about a payment I made.
Did not receive any confirmation email from the website which I had to make the …
2 years in a row where my state taxes were reduced almost to 0 and I was NOT inform on the reason I literally called all week and was one hold for more than 15 minutes each call (that’s a lot of time for me considering I have 5 kids, full …
I have personally dealt with a Mrs. Simone Clarett for all my needs and issues, and she has been more than helpful. She responds in a timely manner, listens to all our issues, and gets things done quickly. She almost always knows exactly …
Typically, the Department of revenue is very frustrating to deal with, however Stephanie Jones is always willing to help with educated solutions and responses. She is amazing!!
Received my Fed refund over a month ago (5 weeks). Have not receive State refund due me. Not able to contact via phone. Checked into “Where’s my Refund?” site; constant “check back” every two weeks; now as of 4/13/18 to check back …
I cannot get through on any phone line. When l did last week, l was disconnected. This office is a 0 and needs help! -5!
My question is an important one. My S. S. # was garnished with IRS so that any …
I paid off a fee of 29.05 dollars on September 05 2021. Now got another fee of 29.05 dollars and final demand letter from them. Tried calling waiting time was supposed to be 20mins but they hung up on me in 13 mins.
If I could give no stars I would. The automated system is horrible. It doesn’t let you hold for the next agent or offer a call back it just hangs up on you. I’ve called multiple time with no resolution. Very disappointing.
We have been trying to get the issue resolved for a long time and it was so hard to reach a person on phone despite several calls. Somehow, finally our issue was assigned to Roshawna Madrid. She was super knowledgeable and it took her 5 …
I didn’t go to the actual location, and was able to resolve everything over the phone. Bret Thomas was very thorough in educating me about the website and assisting me in filing both returns necessary. He was super personable and …
Had a question about my AZ taxes we were filling out by ourselves. It was complicated as this is the first time I paid taxes while being self employed. The lady answering the phone was extremely polite and encouraging, and helped clarify …
I contacted the Arizona Department of Revenue to get an additional city and county on my TPT. I needed this quickly due to an upcoming event where I needed to present my license to them. Garrett Titus was able to add my changes and send it …
Garrett provided excellent customer service. He addressed all questions in a professional manner. Thank you Garrett! You deserve a raise!
I filed my taxes and received a demand notice to pay taxes. Ok, I know I owe taxes, and I’m willing to pay. I asked to get into a payment arrangement. The department asked for my history, I told them it has been a very difficult year, …
hung up on today, multiple issues with fees…..one issue….i send the same report/same amount every single quarter and somehow one was input wrong on your end and i have to pay the difference to get it to go away along with penalties for …
Billing department review: I received a voicemail for a renewal fee for my business license and called to inquire. I had a lot of questions and there was some confusion but Lizette (I think that was her name) was patient and explained everything I needed to know. In the end, I was happy with the overall service.
After 2 days with dealing with issues with their website, I called in for assistance. First, I waited on hold for half an hour, then I was hung up on. Called back. Was given the run-arounds re-doing all my trouble-shooting steps, then hung …
I wondered where my AZ tax return was after 5 weeks since it had been accepted into the electronic system. I followed the instructions and sent an email to learn about its real-time status. The email reply that happened within 24 hours …
So, where exactly are my tax dollars going? Just went on their website to renew my TPT, saw that they want 300% more money than the City of Phoenix wanted before it switched to these people, I tried to email them but the email came back to …
Tamika has gone above and beyond in helping me with rental property privilege tax questions and getting properties transferred from my old Broker to my new Broker. She is AWESOME!!! Could not have done the transfers and submitted my May report on time without her.
I was fined $1,000 by DOR for incorrect sales tax filing. It was my fault because I didn’t understand the rules. The customer service rep, Garret Titus, was terrific. He took his time to understand what was going on and to explain things to …
I have had to call AZDOR several times recently. They always answer the phone and provide excellent service. Most recently, I worked with both Roxana Cabrera and Roshawna Madrid. They both resolved my issues extremely fast and responded back to me when completed. Exceptional service from a state agency.
I deal with a lot of people each day in order to keep my business running smoothly. I recently had the privilege of working with Feleisha to resolve a matter and I couldn’t have had better customer service. She was very responsive and …
I received a letter from the AZ Dept of Revenue regarding a Transaction Privilege license for a business that no longer exists. I have called the number in the letter on 2 different occasions and have now been waiting 7 days for someone to …
I received a letter regarding a Treasure Offset that was confusing. My employer made a mistake with my deduction for 2018 and I owed a tax liability. I set up an installment agreement so this letter came as a surprise. I called and got …
In 2019 I moved to a new address and during unpacking I misplaced my 2020 TPT updated document. I called the Department of Revenue and was told to fill out a Business Account form and have it sent in and a new business TPT would be MAILED …
For months I was trying to get a problem and then a miracle happened called Tamika Stallworth. Once she reached out to me to see why a $12 check was cashed but nothing else happened, her and her SRO team immediately corrected (in less than …
Our office has been working with Tamika Walton and Kimberly Hardin on some TPT issues that we were having and they are AMAZING to work with. They both took their time to help our office understand and clear up all our issues. It is at times …
Arellano was so AWESOME,
thank you for the polite service…..
Long wait for phone times but actual physical location is good. I tried calling and held the phone for more than 40 minutes before I gave up. Then I just went into the office. The lady at the information desk was nice and helpful. There was …
Donnie, Eric, Rene, Lisa, normal security staff, cashiers/ L & R staff, Tabacco enforcement, Michelle and 99% of the employees at site are fantastic! A select 3-4 employees are disrespectful at best. People with ZERO security exp(think …
I have been calling over and over with various phones (land line and cellular) and have had every phone call drop. I have perfect cell coverage but Arizona’s Department of Revenue’s phone system is TERRIBLE! They ask to verify my phone …
I went on-line and cancelled my license renewal. They continued to send me forms to pay. Tried calling them. Couldn’t get anyone. When I did, they told me to call the number I was calling them on. Used Chat and was send in circles. …
2nd day of trying to talk to a person, after 2 attempts and having the call drop, someone answered the call. While I was on hold while they were researching my question an automated voice comes on and says “Due to technical difficulties we …
The most maddening site. After listening for five minutes to options on their canned system you are told they are too busy and hang up on you. If any business tried that, they would no longer be in business. Then you are asked to complete a survey after the call. And what call would that be??
It took a while to receive a response on getting an appointment (3 days). Once at the appointment it was clear what was needed and was directed the right way. Once I had what was needed the attention and service was fast.
very bad services . I don’t know why they don’t come back to the office and start serving the people from the office . There is one lady in the reception who does everything , but that’s not enough at all . I can’t get anything done when I …
Definitely not customer service oriented. They deposited my check 3 years ago and say they don’t have it. I drove down a check copy a month and a half ago showing they deposited the check and they still won’t process it. They keep sending …
I been trying to change my bank information and number I was told to call doesn’t give me the option to talk to someone. It’s frustrating not getting a live person.
I finally got through to customer service. It was painful. When I finally spoke to the representative she was very nice and committed to my issue. She did a thorough review and gave me a plan to go forward. The issue is not resolved, but hopefully will be soon.
Went today because we have to report how much we made on sales. The lady up front gave us a paper to fill like we knew what to even put. Its not like we knew the city codes, bus code, net az/County tax, etc. I asked the lady for help and …
First I want to make a case for the people I do eventually reach. They seem genuinely interested in informing / assisting me. With that said, it’s next to impossible to actually get a hold of anyone and when you do they don’t have the …
1-10-2020 Now for my update to the post that I posted yesterday (below). My post yesterday was 1 star. Now I think they deserve at least a 4 star rating because I received a call today from Amy at AZDOR. She was very apologetic and very …
Extremely long hold over 45 minutes for business assistance. Finally someone picks up the phone and they don’t speak and it’s just background noise of them hanging around their home. They finally come to the phone and greet me, tell me she …
I want to take the time to recognize two amazing individuals at the Arizona Dept. of Revenue. Tamika W. has helped me out on two separate occasions over the years with issues that I have had and both times she has been extremely …
Very rude customer service rep. She couldn’t even be bothered to pretend to care. I submitted a claim 3 months ago. They say on the site and phone recording BY LAW they have 90 days to get back to me and send my unclaimed property. I’ve …
I’ve tried to get ahold of the IRS on many occasions over the past 4 months but every time I call it always disconnects me due to high volume callers, I’m really disappointed because I filed my taxes on March 1st and still haven’t got my …
I work for a property management company that manages over 1500 residential properties in the Phoenix Metropolitan area. I am responsible for obtaining and maintaining the TPT licenses. It is often very difficult to get my questions …
Simone in the licensing department was AMAZING. I can’t tell you how much I dread calling about taxes. I have my own rental property in Prescott and manage other properties. I have been working on getting information sorted out on my own …
I have been calling state IRS for over a year now, before that I was emailing trying to find out why I did not receive my state taxes, it turns out because I filed joint and now my husband is deceased they are trying to keep the taxes for …
Maria was very kind, patient and thorough with her understanding and helping me with my issues (3). Maria gave me good info and help me to understand how to resolve. The follow-up from the CRT group was swift and thorough also.
Our company is a foreign entity to the State of Arizona. We ran into several hurdles with communication and problem resolution. Enter Anna. She stayed with me over the course of a couple of months and we were able to resolve what seemed to …
I have tried unsuccessfully for 9 working days to pay a $12.00 fee and obtain a transaction privilege tax numer. After completing the online form which states we will have our number within 24 hours I have spent over 15 hours on the phone …
I have been trying for three months to get them to correct my zip code that they incorrectly put into their computer. E mails, phone calls and written letters have accomplished nothing. My mail is going to Yuma and not to Quartzsite.
They have hold times of over an hour when you call in the minute they open. Then if your patient enough to talk to someone and your lucky enough they haven’t hung up on you, their computer goes down so they can’t answer any questions. It’s like doing business with a cartel.
We received a letter stating that we had not paid our taxes, of which we paid on-time. When I finally got a hold of a kind woman, she said that their computer did not process our payment correctly and she applied our payment to our …
Feleisha is amazing. We have been trying to get our TP Tax number for months. One phone call to Feleisha and it was done in a few hours!
Thank you so much!!
Dear AZTAXES Team:
I’ve been a license GC who uses aztaxes.gov to report taxes monthly since the …
This has been the worst experience. I have been trying for weeks to get assistance with Business Tax Registration for a client…Merely to check the status. I have called. I have emailed. I have diversified what time I call, I tried …
Stephanie at the AZ DOR reception desk was very helpful and friendly in answering my questions about filling out the proper forms. She was very pleasant and knowledgeable, and I appreciated the guidance she provided me so I could complete the forms I needed to submit for processing. Thank you Stephanie !
I have called 3 different departments during business hours and can get no one to pick up the phone. Everyone of them has a full mailbox so I am unable to leave message. If I try to wait on hold for the next available person to speak with I …
Anna is top-notch. She did really outstanding work.
After many different explanations about the status of my tax return – none of them very being the same – from “We don’t have it,” after being told “We have it …
If I could give a negative 5 star rating I would. I have been dealing with an issue for the past month it has yet to be resolved. I called today and it was the final straw. The individual “Sandy” which did not want to provide me her last …
Their communications skills leave much to be desired. We got an email weeks ago reminding us to renew our TPT license for 2022, but there’s no LINK to make it easy. That was several weeks ago and there is still no link to renew the license …
After going through the menu options and being prepared to be in the phone queue, the prompt tells me, “There is a high volume of calls, please try again later.”, and it disconnects me. So, I do not even get the option of waiting in the queue? Why are your phone lines even open, then? Unbelievable.
The recording says ” We will be Happy to help you”. The recording says the wait time is about 20 minutes. After waiting on hold more than an hour the customer service person was very rude, asked many questions, but would not allow me to answer. I suggested she slow down and that is when she hung the phone up on me. WOW!
Madrid was a breath of fresh air. She was able to fix my account after one year of trying to get logged into AZ Taxes. She is a kind and amazing person, she walked me through and straightened out my account with ease and compassion. …
To save yourself a lot of grief and potentially a lot of wasted money don’t open a business in this state unless it is a service only business. If it is a service only business set it up in the city your business will be in. If it will be a …
My experience with the AZ state Dept. of Revenue was fantastic. I had an issue with a tax return and getting a well known tax preparing company to help me.. They refused to do my return. The tax preparer refused to do state return!! I …
An agent yelled at me over the phone because he didn’t understand my technical question. Unacceptable, unprofessional behavior.
The nicest people I have spoken to so far. I got some confusion regarding sales tax return. Andrea one of the Collection agents called me this afternoon and guide me to the end of the process. I am glad she called and now the sales tax return filing will be on time. Thanks again Andrea.
My daughter and I have been trying to contact the AZ DOR for months now. When we received a human to speak with after being on hold forever and a day, the AZ DOR person hung up on us when we were asking for help. We explained the …
I have sent more than five emails and left more than five phone/voicemail messages requesting an appointment with the Az Department of Revenue. I have received no responses. I need this appointment because I get conflicting directions from …
My husband has been contacting the AZ Department of Revenue for over a month now because he has not been able to get his business linked with his newly created online account so he can pay state taxes. It takes him over half an hour to talk …
On hold for an average of 30-40 minutes each time I call. When I did reach someone, they were not knowledgeable enough to answer my questions. And many times when I’ve called I get a message that says they are experience a high volume of …
We are paying about $15,000 a month (on auto pay) in Transaction Privilege’s and Use Tax to the State of Arizona Department of Revenue on two multifamily apartment complexes. It was appalling to witness multiple employees of such an astute …
Takes forever to speak with someone, no one knows what they are talking about, the answer is always to fill out another form, even if the error wasn’t on my part. Taxation is theft, anyway.
The woman I spoke with om the phone was wonderful. I accidentally put the wrong address in by one digit however 2 weeks ago I corrected it with you guys on the phone. The tax return was sent to the wrong address. I have yet to receive word …
ZERO STARS! Useless, they don’t answer the phone ever – dozens of phones calls, listening to same navigation bs to get answers, only to be told “we are experiencing a high volume of calls right now, please try again later” and the call …
I have just received a letter saying I owe sales tax for December 2021 (it is now March 2022) Oh but the letter is dated 2/13/2022. That gets quite expensive at 4.5%, ridiculous rate considering these times! But anyway on to the issue, I …
These people are impossible to get a hold of. I’ve been trying to set up a sales tax account for 2 months.. you’d figure they’d want the revenue..
What a wonderful person, personality plus, patient and kind what a great and wonderful experience–Arizona you have some good Ole Fashion folks that know how to help people–THANK YOU
I have been calling multiple time over the course of a month and a half about not receiving my physical TPT license. Every call i had to wait at least an hour for someone to answer and tell me they sent it out on Nov 2021 which i obviously …
The AZDOR did not deposit my payment/check for 2 months, then mailed me to a bill charging me interest for those 2 months that the taxes were “in arrears.” I’m resolving an estate, so I figured it was complicated for them too, so I wrote …
I received a refund check because my first 2022 estimated tax payment was incorrectly applied to my 2021 tax return. Anna Laughlin, Lead Customer Service Representative at AZDOR, responded to my email quickly and knowledgeably. She was …
they never answer their phone and you cant leave them a voice mail. Good luck trying to get a human on the line here. This department needs to be investigated and wiped out clean. If you get letters in the mail from them you may as well claim defeat because there is NO WAY of resolving anything
I have been trying to get a copy of my license since Dec 22nd. I have emailed 2 different addresses. I have called and waited too long. I have left a call back number. Still nothing…
After being passed back and forth between multiple Field Revenue Officers, we finally stumbled upon a gem in the rough: Ms. Andrea White.
We are grateful for her patience and professionalism in helping us get previous year’s tax penalties sorted out.
Having been previously frustrated with the inability to get call backs from the DOR I was pleased to have a prompt return call from Victoria Wright. She was knowledgeable, patient and overall able to help me with all my questions.
Ms. Simone Clarett provided excellent and prompt service for our businesses, after what had been a very frustrating process, no fault of hers. Ms. Clarett was kind, calm, very willing to help and through with no excuses or run around. She was definitely a welcomed breath of fresh air and her work is appreciated.
I received no answers to my questions. The woman I talked to was as helpful as she could be. But I still received no answers to my questions. When will we get a state surplus check? Never? Give us our money back.
I have been trying to accomplish DBA name changes for several of our TPT Arizona locations without any luck over the past few years…I left another message and Ms. Clarett contacted me, left a message, and then followed up with me even …
Azdor dept for individual taxes is easy to deal with, however, unclaimed property dept is a whole dif story. Takes months to get a response, effective communication is non existent. And I might add they seem to think the money being claimed …
Simone was AMAZING! She took her time to answer all my confusing and complicated questions, all while being extremely patient and knowledgeful. I sincerely owe her a great deal of gratitude for her assistance. THANK YOU SO MUCH SIMONE!!!
Stephanie did an outstanding job! She was friendly, professional and knowledgeable. She put to rest a problem that numerous others in the organization failed to do. Her boss needs to acknowledge her great performance.
Taxes filed in March, State says I did not pay and owe money. Submitted W-2s proving otherwise on three separate occasions. Have not been contacted by their resolution team, have not had my return corrected, have not received an appointment for an in person visit that was requested nearly a month ago.
You won’t believe! I moved my business from Phoenix to Peoria and I contacted AZDOR over the phone to update my account. I called them 3 different times in 3 differrent days. I got three different instructions! Not to mention that last …
Called to have my old tax ID reinstated. They said I couldn’t do it. Made me file my closed one to open a new one. Now I have 2 and a $100 non-file fee! Every time I call to fix they say they can’t. Phone line goes silent every time after …
I came to renew my license and I am sitting here monitoring my clock and this lady at window number 7 talking to her associate and laughing and every five minutes checking her watch as if she’s waiting to go for her lunch and almost 10-12 …
Another inept government organization. Can’t call in as you will wait 2 hours then be cut off. The messaging system is broken so you can’t leave a message, and the email address seems to be unmonitored. 10+ emails, 20+ calls with 4+ …
They sent me a notice saying I owe them money because my tax return was missing SBI form (Small Business Income Tax Return). I checked my return and the form was included. …