Arkansas Best Federal Credit Union was established in 1960, under the provisions of the Federal Credit Union Act.
| Sunday Closed Monday 8AM–5PM Tuesday 8AM–5PM Wednesday 8AM–5PM Thursday 8AM–5PM Friday 8AM–5PM Saturday Closed |
3501 Old Greenwood Rd Ste 1, Fort Smith, AR 72903
Good bank !!!!
Excellent Service!
Friendly, helpful and versatile.
Great people to do business with.
Customer support is non existence
This place rocks! super easy to work with these tellers, and very easy to actually talk to a person.
Stay away!! Poor customer service..a gal named ginny will sit in her cubicle and make fun of your complaints! Ridiculous charges too..also they love sending out unsolicited scam offers that wastebpaper and fill your mailbox..glad to be done with these jokers
Customer service is god awful I never been so disregard as they have Done they were great when they didn’t have to work for my business But A clerical error on their behalf was made that benefited them and hurt their customer and they …
Worst bank EVER! My mortgage company accidentally drafted my account twice.Tried to explain to them it was a mistake.I was overdrafted at that point and they REFUSED to credit the $25 back to my account …
If I could give 0 Stars; I would!!! HORRIBLE CUSTOMER SERVICE– RUDE, DISRESPECTFUL, CALLED CEO AND LEFT VM TO ADDRESS THIS ISSUE.. VISA CREDIT DEPARTMENT IS THE ABSOLUTE WORST.
We have been banking here for a few years and every time I call to pay my loan they are so rude! Every person that I speak to is rude. I have never had worse customer service from a bank than I have had here.
I dont even know where to start… I use to love banking here, but the last few years have been a roller coaster ride. Ive been banking here for well over 10 years. A few years ago, I went to refinance my car, hoping to get a lower …
I’ve had 2 vehicle’s financed by Arkansas Best Federal Credit Union and everything went very well no problem.. I paid both loans off early…
Once again… no problems
The customer service is horrible. Everything else is great. We love banking with them until we have to call in and ask a question. I called in today to ask about mobile deposits. The first girl I spoke with was nice and polite the second …
I’ve been there over 20yrs. Easy online banking. That’s it!!! The manager needs to get off that pretty little white horse she rides and have a little RESPECT for her employees and us who give her a job. Seen it for the last time Wednesday. In progress looking for another bank with better attitude
ABFCU has been the easiest to deal with. Very kind and attentive.
I have been a member of Arkansas Best Federal Credit Union (ABFCU) since November 2013 and will shortly be closing my accounts permanently. Why? As part of ABFCU’s “Better and Brighter Banking” initiative it is no longer possible to see who …
Worst bank I’ve ever had. I have had them for almost 10 years and the customer service has always been terrible. If you’re ever in a bind or need something fixed on your account, you cannot count on them to do anything. All they will do is …
I have been a member for many years and their customer service has gone very far downhill in the last couple of years. I had a simple question about my loan once and was told by Becky, the loan officer, that “this was in the agreements you …
I’ve had my account here for many years. I’m recently very very displeased with the customer service in the member services and the loan department. Everyone used to be so nice and helpful. Staffing was changed and I have not a single …
ABFCU is the worst bank I’ve dealt with. They do not care about you and will talk down to you like you’re worthless. I talked to a loan officer and was asking for help and the Loan officer seemed like she could care less about my situation …
They have good rates but can’t get anyone to answer phones. They will add an insurance policy for you for 4k even though they recieve your proof of coverage (it was blurry and they failed to notify us it was not a clear copy). We will probably take our perfect credit score to another bank next.
Customer service is great in the small window you get it. For someone who’s clientele has a lot of blue color jobs that make it difficult to do business during “normal hours” I’m very surprised they haven’t figured out how to give any kind …
Almost every time I call with a question or issue, I am treated with respect and get to have a pleasant conversation with the ABFCU banker or loan officer. There was a random once or twice over the last 12 or 13 years that someone was a …