Bill are Due each month on the 14th , a Late Charge is added if not paid on time. Accounts will be cut off for non-Payment after the second month bill is issued on are about the 7th of the … See more
I have never experienced such foul customer service. They are rude and have no respect for their customers. If i could give you 0 stars, I would. Can’t believe they haven’t been shut down.
Absolutely horrible. A) the building the company is in looks like something out of “Deliverence,” paints peeling, I think the other half of the building is like a church or something. B) the owner is some old redneck with a terrible attitude who tells you one thing and his staff says another. I’m rallying for a takedown.
After reading the old reviews from years ago got me thinking it’s great the folks that were in office then are gone because it would have been a riot at the office building if the problems I read had occurred during the pandemic. …
They are the worst water company in Hattiesburg. They are extremely rude when you pay your bill and are always closing for extended hours and days. They let an old roommate shut off the water on us and we couldn’t get it back on for a week. I’m sorry to anyone who has them as their provider.
Horrible customer service-offer date due with late fee then turn service off 12 days before date! When called person was rude and condescending. Had service for YEARS! Now even with printed proof that the amount was paid online, still have to pay a $98 reconnect fee! Unfortunately, it’s the only game in town….
Literally the foulest interaction I have ever received from a business. Rude, disrespectful, and their lack of electronic record keeping is somehow their customer’s fault. If it were an option to NOT have to use this business, they would have been closed down years ago.
Before the staff change in February, the water association was outright verbally abusive to customers. Positive change has occurred since then, and I am happy to see the association improve.
Went to pay a bill that was 4 days past due. Was prepared to pay late fee. Was told I could not make any payment unless I also paid next month’s bill which I have not received along with the past due bill and that water would be cut off within a week if I did not pay both bills
Very rude and poor customer service!! On the 15th of April I went to the office because I had not received a bill in the mail like normal. The woman told me she could not tell me how much my bill was without me bringing in the paper bill. …
TERRIBLE CUSTOMER SERVICE. The people who run this public service are unhelpful and rude. If you read other reviews this is an ongoing occurrence. Make sure to save your receipts as they will try to charge you a late fee even if you were …
My daughter is a student in Hattiesburg, and has not received a bill from this company in 3 months when they turned over mailing the bills to a company that they pay $800 a month to to mail out the bills. The office there will not tell her …
Rude and unprofessional! I tried to schedule an appointment to ge the water turned on at my new house 3 days in advance and was told they don’t schedule that far out because it will get lost in the shuffle of everyday life!!! What?!!? So …
Did not receive the new bill. The guy behind the window told me to bring in an old bill with the account number, but I throw the old bills away. He said he had the new bill behind the window but would not look for it. He said the water …
Wow! Ask them to please come repair leak on their of the meter and get acused of running over the meter. Top of Meter box was Broken when I move in 7 years ago. Started leaking 6 years after i move in. …
These old country ass devils are EXTREMELY RUDE AND VERY UNPROFESSIONAL!! They don’t check their drop box everyday as they should and will turn your water off with no hesitation. They charge an outrageous fee of $50 for a reconnect fee. …
Had past due for 32days my home since my wife in hospital for couple weeks for cancer treatment.
Came to home and saw past due alert paper went to straight to office which was …
I just recently had a horrible experience with the people at Arnold Line Water! It actually is ongoing right now about a bill. I have paid my bill by check through the mail on time every month for over 6 years with no problems. Arnold Line …
Arnold Line Water Association is under new management effective 3 Feb 2019. Each of these reviews has been read and we are working to correct the issues noted. Improving customer service is a top priority with the new board members and …
It is amazing that in the 21st century you can be so rudely treated. Their behavior and attitude is unacceptable. I’m being generous when I say “unacceptable”. The lady didn’t want to give me a receipt because I didn’t bring both sides …
A perfect example of how not to take care of customers. If I had an option to not deal with them, I would. I paid my bill on April 10th, the only issue being I was brought in the wrong stub. I did not catch that it was the wrong stub, nor …
Usual no notice when a line is being repaired. Saw a truck stuffing paper into each neighborhood mail box. Postal service promptly removed as it is apparently not legal. What about sending out an email with information about repairs, time …
They should really add half a star. Such attitude and poor communication. Apparently, if you don’t know what information they only have available in-office, that’s your fault 🙂
The ABSOLUTE worst customer service, Ive bn with Arnold Line water since 2012. I have NEVER ever had a pleasant experience with this company. Not in office the or over the phone. I receive a bill & text monthly regarding my bill. But, …
Extremely unhelpful and rude!
Total incompetence over 13 years.
The customer service is not good, and the payment options are ice age.
Horrible customer service. The people are so rude and charge late charges when they aren’t even due.
I really wish I wasn’t forced to use them. I dread having to go in there every month to pay my bill.
They are really nice people they have understood our situation an are very great people
Wonderful customer service. Very informative and made my move in feel welcome. Happy with the gentleman I spoke with earlier.
I have never experienced such foul customer service. They are rude and have no respect for their customers. If i could give you 0 stars, I would. Can’t believe they haven’t been shut down.
The new guy is great, I called to report I did not received a bill, he checked my account and updated
my address. Thanks for the mangement!
Absolutely horrible. A) the building the company is in looks like something out of “Deliverence,” paints peeling, I think the other half of the building is like a church or something. B) the owner is some old redneck with a terrible attitude who tells you one thing and his staff says another. I’m rallying for a takedown.
After reading the old reviews from years ago got me thinking it’s great the folks that were in office then are gone because it would have been a riot at the office building if the problems I read had occurred during the pandemic. …
Is it just me or is the phone number disconnected???? My bill is wrong.
They are the worst water company in Hattiesburg. They are extremely rude when you pay your bill and are always closing for extended hours and days. They let an old roommate shut off the water on us and we couldn’t get it back on for a week. I’m sorry to anyone who has them as their provider.
Horrible customer service-offer date due with late fee then turn service off 12 days before date! When called person was rude and condescending. Had service for YEARS! Now even with printed proof that the amount was paid online, still have to pay a $98 reconnect fee! Unfortunately, it’s the only game in town….
Literally the foulest interaction I have ever received from a business. Rude, disrespectful, and their lack of electronic record keeping is somehow their customer’s fault. If it were an option to NOT have to use this business, they would have been closed down years ago.
Before the staff change in February, the water association was outright verbally abusive to customers. Positive change has occurred since then, and I am happy to see the association improve.
Went to pay a bill that was 4 days past due. Was prepared to pay late fee. Was told I could not make any payment unless I also paid next month’s bill which I have not received along with the past due bill and that water would be cut off within a week if I did not pay both bills
Very rude and poor customer service!! On the 15th of April I went to the office because I had not received a bill in the mail like normal. The woman told me she could not tell me how much my bill was without me bringing in the paper bill. …
TERRIBLE CUSTOMER SERVICE. The people who run this public service are unhelpful and rude. If you read other reviews this is an ongoing occurrence. Make sure to save your receipts as they will try to charge you a late fee even if you were …
My daughter is a student in Hattiesburg, and has not received a bill from this company in 3 months when they turned over mailing the bills to a company that they pay $800 a month to to mail out the bills. The office there will not tell her …
Rude and unprofessional! I tried to schedule an appointment to ge the water turned on at my new house 3 days in advance and was told they don’t schedule that far out because it will get lost in the shuffle of everyday life!!! What?!!? So …
Did not receive the new bill. The guy behind the window told me to bring in an old bill with the account number, but I throw the old bills away. He said he had the new bill behind the window but would not look for it. He said the water …
Wow! Ask them to please come repair leak on their of the meter and get acused of running over the meter. Top of Meter box was Broken when I move in 7 years ago. Started leaking 6 years after i move in. …
These old country ass devils are EXTREMELY RUDE AND VERY UNPROFESSIONAL!! They don’t check their drop box everyday as they should and will turn your water off with no hesitation. They charge an outrageous fee of $50 for a reconnect fee. …
Had past due for 32days my home since my wife in hospital for couple weeks for cancer treatment.
Came to home and saw past due alert paper went to straight to office which was …
I just recently had a horrible experience with the people at Arnold Line Water! It actually is ongoing right now about a bill. I have paid my bill by check through the mail on time every month for over 6 years with no problems. Arnold Line …
Arnold Line Water Association is under new management effective 3 Feb 2019. Each of these reviews has been read and we are working to correct the issues noted. Improving customer service is a top priority with the new board members and …
It is amazing that in the 21st century you can be so rudely treated. Their behavior and attitude is unacceptable. I’m being generous when I say “unacceptable”. The lady didn’t want to give me a receipt because I didn’t bring both sides …
A perfect example of how not to take care of customers. If I had an option to not deal with them, I would. I paid my bill on April 10th, the only issue being I was brought in the wrong stub. I did not catch that it was the wrong stub, nor …
Usual no notice when a line is being repaired. Saw a truck stuffing paper into each neighborhood mail box. Postal service promptly removed as it is apparently not legal. What about sending out an email with information about repairs, time …
They should really add half a star. Such attitude and poor communication. Apparently, if you don’t know what information they only have available in-office, that’s your fault 🙂
The ABSOLUTE worst customer service, Ive bn with Arnold Line water since 2012. I have NEVER ever had a pleasant experience with this company. Not in office the or over the phone. I receive a bill & text monthly regarding my bill. But, …