Ascend Federal Credit Union is a Middle Tennessee not-for-profit financial cooperative owned and operated by its members for the benefit of all who belong. This full-service financial institution offers mortgage and auto loans, credit cards, checking and savings accounts, retirement and investment services, youth accounts, a mobile app, online banking, phone banking, and fee-free access to more than 55,000 ATMs worldwide. With a brand promise to educate and help members become effective financial stewards, Ascend offers a financial education center, a budgeting tool, financial calculators, financial education seminars, and annual scholarships. Federally insured by NCUA. Banking without the Bank ®️
| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday 9AM–1PM |
520 Airpark Dr, Tullahoma, TN 37388
Friendly staff and wonderful service!
You can never get anyone to answer the phones and their are lots of unexperienced young workers.
Great banking
I love my ascend federal credit union bank.
We have been banking with them for 37 years. They have been great over the years. We live out of state and still do our banking with them. Highly recommend!
Does not help customers. I went to my own personal bank instead and they were happy to help me with cashing a check. Do your banking elsewhere where they are happy to go the extra mile for customers.
They lock you out of your account over the weekend and do not have a 24 hour service to help you resolve the issue. I accessed my online account Saturday but need to access it again today (Sunday) and I’m locked out. There are other things I have adapted to when changing banks but this is unacceptable.
Never had a problem. Excellent bank.
They are light years behind any major bank. Whether it is customer service, online banking, etc. Between having no tellers and having to go into a branch to set up autopay on a loan just so you can pay them….they are the true meaning of …
Such a disaster of a company. As a CPA I’ve never had so much difficulty paying a bill. Their statements lack information that they desperately need. Their numbers don’t tie, which is amazing that you can even do that with today’s …
Well, the people at the main office are nice until they’re not. Very disgusted with this Credit Unions policies, procedures, and attempt at “professionalism”. I have left this bank! Disgusted on how they treat Veterns as well.
Jessica Gardner in the loan dept is AMAZING! This is the way banking should be and is 100% why I don’t even give dealerships the opportunity at financing my vehicles. In a day where personal banking seems to be vanishing, she is thriving!
By far the worst bank I have ever had to deal with. They are absolute crooks. Would never recommend to anyone looking for a bank or credit union. Everything from speaking with Customer Service, to using their online and mobile apps, down to …
In order to get a home loan, you have to keep making appointments to speak to someone, then someone will call you and make an appointment to speak to someone, they send you an application, then you have to make an appointment to review the …
They don’t have a clue on customer service at all!!.This would have been my second auto loan…First one no problem..Second one a disaster!
Wish I could recommend them as I prefer to bank with local credit unions, but DO NOT bank with them if you’re used to conveniences provided by other banks. You won’t find that here, especially with online and remote services. If you ever …
Been banking with Ascend for 19 yrs. My wife also banks here and we have only ever had positive experiences. We have had several loans through them and will continue to bank here.
Been banking with them for over a decade and I can honestly say, STAY AWAY from this bank. Customer and loan service has been difficult to say the least. I co signed for someone on a personal loan they had stopped paying it and it took 3 …