Genesis health club on Mill civics location has welcoming me amazing, specially I would like to share that Shelby has been an excellent fitness advisor with me, her customer skills and personality makes a huge difference between other gym, …
Terrible parking experience. Mostly tennis courts inside with a grim prison-looking hallway and locker rooms. Just a weird vibe. If possible, make the trip down to Mill Civic instead.
Tremendous value. I can also reserve a court to play pickleball or tennis. The gym is good and occasionally I play some basketball too. My wife and daughter, like the women’s only workout room.
There prices are Ridiculous It would be better if you go to anytime fitness or something like that. DON’T GO HERE they don’t help you out in any way at all
Cheap and simple, exactly what you need if you’re just looking for strength or cardio training. Group classes also offered at tiered membership prices.
Tons of cardio machines and equipment here whether you like free weights or machines. They provide trainers and group classes as well if that’s what you are looking for.
Top notch facilities for a very reasonable price. If you only want a bare bones membership to lift weights, this place will only cost you ten bucks a month.
Won’t disclose membership online or over the phone unless you talk to membership person only. Seems like typical BS I try to get more out of each person.
Great, but older facility. They have tennis courts, basketball courts, and lots of areas for working out. Memberships are just an okay price. Overall pretty nice place.
The weight benches are always have weights on the bars with no one using them. You would think the employee’s could come out of there office and restack them.
Lots of classes to chooses from. A good variety of equipment, in good working condition. My boys love the kids club/daycare that is available. The staff is very friendly!
only thing keeping it from 5 stars, is the older than God Cardio machines. Spacious work out club, great staff. Excellent weights, training facility and classes. .
Too hot and strang smell all over.. you have to block your noise to enter locker room if you care to be clean..loud music… too too too old equipments and most either out date or not standard.. good for some people to chill not serious exercise
I went in to cancel my membership, which went fine. Months later I’m still getting calls that my payment isn’t going through and when I call back or email I either can’t be helped or my email is ignored.
Old flat basketballs in the gym, basketball courts are always full. The temperature in the basketball court is freezing most of the time. Drinking fountain constantly out of order. I’ll probably quit membership soon.
Club management will charge you an extra month once you try and cancel because it takes 10 days to stop your payment between the next billing day. Bunch of crooks, save your money and go to a more ethical place.
Love this gym. Rates are low compared to nearly anywhere else and they have 2 full-size basketball courts. Lots of tennis courts too, if you like Tennis.
The staff here pressures you to sign up, runs whatever promotions they feel like from a day to day basis which can affect your price and are totally unprofessional. Not worth it. Find another gym
It would be nice if the employees /trainers would slow down in the parking lot. Today one of the trainers were flying through the parking lot and almost struck my fiancé and I. Figured it was an customer until noticing it was a trainer.
Prices are reasonable and a great place to lift. A few downsides: No Pool at this location. Men’s locker rooms leave a lot to be desired. However for the price it’s a great place to work out.
It’s a good gym of how lot of good memories basketball camps my furry first fitness trainer was their great basketball courts they had that kids area for the Kids Daycare thing lot of memories there when I was a kid too close to a teenager I would recommend it as a gym I really would
The music in the main weight room is so loud you can’t even hear your own music. The music does not have to be so loud you can’t even have a conversation. This has been an issue for a while and a number of complaints made.
Was paying for two memberships, me and my boyfriend. He hadn’t gone in a while and they switched the account to his sister’s name. The card is in my name. Did not update any other information. Did not remove the billing information and …
This is one of the worse places I have ever been…the way the company has treated me has been extremely horrible. I felt like because of my skin color they did what they did to me.how do you banned someone because they refuse to pay a …
Tennis courts are amazing, you can always have fun their and on top of that, you can have fun lifting during the pandemic. They always have you wipe down equipment after use which helps us stay safe
Scam artists. They will tell you you’re signing up for a monthly membership and then fill out paperwork for a year long contract after you leave. Then tell you there is nothing they can do to help you. Pathetic, unprofessional, and shortsighted business practices.
I was member off and on for 10 years. I got a six month job out of state. It costs me more to cancel my Aspen membership then my cell phone contract. I was going to rejoin when I moved back. I will not now.
Big Gym…love the exec area & womens! tend to get bothered by personal trainers only at this gym location. It makes it uncomfortable & usually pulls me out of focus! I normally go to another location for awhile after.
A lot to offer. Huge weight room and cardio room. 2 basketball courts, steam room and kids club that has a basketball hoop and tunnels. My kid loves it. They also have a lot of indoor tennis courts but I think they cost extra. Very reasonably priced for a membership.
Large weight room. No wait time. Friendly staff. Plenty of equipment. Lots of lockers. All equipment spaced out. Basically everything that lifetime and anytime fitness is not. And DEFINITELY better than Orange Theory Fitness. That place is a joke.
I have mixed reviews about Aspen Athletic Club. for just working out it’s a good place to go it’s rather cheap and has a good amount of equipment. Our problem was with Taekwondo. Master Jack was rarely there and there were times when there …
0/5 stars….Was the worst experience I have ever had with a gym, i tried to redeem a groupon and they refused to let me use said groupon here. The reason they gave me was because you can not have previously been a member and try to redeem …
I started going to the SE 14th location 14 years ago, stopped while at college and resumed once back from college and working in the area – I always loved the SE 14th location. I moved to West Des Moines and started going to the Hickman …
Scam. They don’t disclose all the charges before charging you. Legally a business has to disclose all details verbally or in a written agreement. The person called Jassie signed me up for membership. When I questioned she said that she made …
Large Gym facility that offers a wide variety of fitness options. Love the group fitness classes. Please note you must use the app to register for the classes as spaces are limited due to social distancing.
Don’t go to this gym. People are pirates. Offer a month to month membership which is a lie because you have to pay for an extra month after you cancel.
Update, cancelling immediately! See details in new review, posting soon. ********
Been a member for 20 years, these people have never once asked me to update my …
Offers a ton of options for the price. Sometimes however the gym area doesn’t seem to get cleaned well. Sometimes equipment could be serviced or replaced sooner, but recent upgrades make it pretty good. Basketball courts are a big plus.
Giving 1 star because I can’t give zero. Terrible customer service from the GM Marcus. I’ve never met a GM who can’t fix a problem “because he didn’t work there when it started”. Asked to speak to his boss and he said he doesn’t answer to …
Love the gym. Great facility. But come on guys, blocking off the Tae Kwon Do studio for classes only and being under surveillance is a little much. Whoever is in control of that space is a little possesive.I know people that love using that …
Great variety of exercise equipment and classes. Personal trainers are very personable and ready to assist. Locker rooms, basketball and tennis courts. Kids club and a nursery with very friendly staff that my daughter loves to go see.
Marques went out of his way to help me understand my new membership and I appreciate his extra care and attention to detail. Dan was great in helping me sign up too!
They lock you into a contract for a year min, there is a min $150 cancellation fee. And they will never inform you of this. I highly recommend you stay as far away from this place as possible
Theives and liars! I signed up for the $10/mo membership but 4 months later I was charged $51.89. I called to inquire about the charges and was told that I agreed to a $40 “maintenance fee”. The person I spoke to was very condescending and …
3 words; “Ten Dollar Membership”.
The price is right for an expansive fitness center featuring free weights, workout equipment, basketball vourts, tennis courts (additional fees), fully equipped …
Good amenities and large. It is usually very dirty in locker rooms. I heard some reports of theft from lockers some of the people working out here are idiots but I guess that is similar at all clubs. If you can pay more find something better. If not wear some ear plugs and just shut out the others.
Good luck getting out of your contract here; I quit going and quit paying after they took over for Aspen and they continue calling to collect membership payment. They refuse to let me cancel my membership over the phone, claiming that I must do it in person. Sad!
I moved out of state but I was still being charged even though I am thousand miles away. I was in town in April 2019 and then they made me pay from December till April ok fine I paid and left Iowa and told them to CANCEL my membership. I …
I used to belong to Gold’s gym that went out of business in March. Apparently, Genesis bought them out. Without my permission, Genesis started charging me for monthly membership. I was not contacted at all. I have been calling Genesis for …
I’ve been going to Aspen for about 7 years and I love it. They offer tons of classes and have a huge weight room and cardio room. Another great thing they have is a women’s gym which has a good amount of equipment. If you’re looking for a good quality, reasonably priced gym this is the place to go!
I went here with a friend to try out the place. At first it seemed promising given that it’s cheaper than some work out places and upon first glance the facilities looked decent. Then, the horror struck when I went into the locker rooms and …
Friendly staff, false advertising saying you have access to all gyms. I was a Aspen member before they were acquired. I tried to go to the Hickman gym from West Glenn but was told I’d have to upgrade to their more expensive package to go …
I was a member of this gym for 30 years and disappointed that new membership rates were being offered for far less than what I had been paying. Received a nastygram in the mail that my credit card had expired. Personally paid them a visit 2 …
They sold us two passes for 20 pickleball plays. The following week they started shutting down 3 of the 6 courts to host a beginner pickleball clinic during the busiest times. They could have done this off hours, but they chose to take away play time for paying customers.
This gym is great! We are in Des Moines for a month on business and Marqus welcomed us with all the info we needed and gave us a great 1 month package. Our interactions with Marqus and the rest of the staff have been outstanding. We feel safe with the coronavirus precautions and the equipment is all top notch.
It’s not fancy like Lifetime, where I switched from, but a 45lb bar is a 45lb bar no matter where you go. There’s also a lot less sales pressure, which is really nice! Because there’s less sales pressure, it feels like the people there …
I was told I had a 12 month contract for 10 bucks a month.
I paid the full 12 months without canceling. This month , the 13th month I noticed I was charged over 50 dollars. …
Upon signing up, I informed them of me moving cities in a year before starting my membership. I called before I moved about cancelling had to leave a message because I had called before the person handling my membership came into the gym. …
I joined January 7, 2017. I go every day except Sunday. The gum is always clean. Staff friendly. I don’t need to pay Lifetime Fitness $90 per month to lift weights and run on a treadmill. I can pay $25 per month at Aspen. …
Got the good old bait and switch from Aspen on Hickman Road….signed up with the general manager and was told i can cancel at anytime with no fee…I switched to a fitness center closer to home and a week after canceling my membership and …
I think you have some great employees. However, the one ice machine has been broken for months. The steam room has been broken down for weeks. The parking lot has pot holes that could swallow a Suburban. A shiny new sign doesn’t make up …
The best part about this place is the opening staff Monday-Wednesday. Very friendly and welcomes everyone by name. Karen is such a sweetheart.
The problem is that equipment is often broken for extended periods of time. They …
Came back here after getting tired of the high rates at lifetime. I was skeptical to come back due to issues with the general manager Marcus and one of there trainers and seeing in the reviews that issues with the GM still existed. I was …
Go to BBB.org and search for Genesis Health Clubs to see 158 complaints in the last year similar to mine. You will also find that Genesis Health Clubs “is not BBB accredited”. We purchased a block of personal training sessions this …
Put my membership on hold with the understanding I would initiate when I got back into town. They started charging me again and told me I had to cancel in person when I wasnt in town for months. I got charged 2 extra months with no refund …
Read the fine print before getting membership here. After signing up for a one year membership with Aspen they auto-enrolled me in an automatic renewal which I did not know about. Ended up moving not too long after that and had a change of …
Love this place! Marqus made signing up for a membership so easy for us. We were able to workout that day. We enjoy the variety of the machines, and the cleanness of the club. This is a large gym, with many group classes such as yoga. I am really enjoying my experience here.
I have been at the Hickman Genesis for about a year now and have loved my experience the staff has been very welcoming and inviting the Women’s Gym makes me feel safer and they connected me with my trainer Alex who has been a huge help in making me feel comfortable in the gym so that I actually use my membership.
Please check the Better Business Bureau before joining. This club has hunderds of complaints. Also, note that they were sued by the Kansas State Attorney General due to their treatment of consumers. Quite possibly the worst health club …
I am new to the area and am super excited that I found this gym. I couldn’t ask for better instructors. They are energetic, knowledgeable and inspiring. I love taking classes and this gym offers many choices and variety. The staff is …
Apparently when Gold’s Gym closed they automatically switched over my membership to Genesis without notifying me. I’ve never stepped foot in the place and have been getting charged for the past 16 months and they refuse to give me a refund. …
I love the size of the club, very user friendly and I don’t feel just like a person with a card. The front desk staff recognize people as they come in and it makes it feel like family. Honestly I also love that there are older people …
Do not join this health club. Branching off of Cody’s review, their “policy” is a vague excuse as to why they continually charge their members each month without a real explanation and how they plan to make as much money as possible with no …
Great Clean Club!! Marcus the manager personally made sure my membership expectations were met! Cardio Dance is a MUST with Emily! Looking forward to taking many classes this club offers!!
Been a member for 4 years. Nothing new has been added and nothing has been repaired. The roof is constantly leaking water all over the gym anytime it snows or rains. You have to weave ur way around the buckets scattered in the gym …
Let me start by saying this gym is big, lots of equipment and plenty of room to workout and a mostly good environment but even so equipment needs updated. I’d give it a 3.5, but a -1 when it comes to the employee side. It’s not a great …
I attend the 530a Upper body strength class followed by the 6am Rock Bottom class on Tuesday and Thursday. Kit is a great instructor!! Great music, funny, keeps inspiring us to get 💪!! Excellent class! …
I was a member for over a year back before they were purchased by Genesis. I canceled my membership in summer 2020, and they randomly started charging me again in summer 2021 with no explanation. They also did not return my calls or email …
I called customer service to cancel membership, they stated they would pass it on, but never did. Also wasn’t told you have to go in a give a 30 day notice to cancel.
Dirty. Half the place is falling apart. There is leaks all around the facility whenever it rains or snows. Staff isn’t helpful and the managers don’t tell you any information about the membership. Cancelled my membership in the facility and …
My favorite part about this gym are the cardio dance & Zumba classes! Great variety of times throughout the week to attend that fits your schedule. I especially love all of Emily S.’s Cardio Dance classes-she is always full of energy, positivity, & makes working out fun. Highly recommend 😃 …
I’ve been a member of Genesis on Hickman since February. I left Lifetime and couldn’t be happier. The personal training team, especially Rob, are professional, experienced and have helped me meet and exceed my personal health goals. The club has all the equipment you need and the staff is friendly.
The customer service was terrible. When I came in for the first time I was not given a membership card or number. I was not even offered a tour or welcomed in any way. The attendants seemed very uncomfortable and unprepared to answer …
I take Garrett’s boot camp class in the morning. He’s a great trainer committed to good form and meeting his clients where they are. Very friendly and welcoming environment. No matter your fitness level this class is for you!
I’ve been training with Dakota Vaughn and the entire experience has been fantastic! His knowledge of the field and commitment to his clients have helped me stay focused on my progress both in and outside of the gym. He’s made it easy for me …
This gym has all the potential to be an elite training facility. Their tennis courts seem to get the funding the rest of the building is lacking. The sauna is great, bathrooms clean enough. The gym area is a bit crowded and lacks space, you …
Great front desk team
Genesis health club on Mill civics location has welcoming me amazing, specially I would like to share that Shelby has been an excellent fitness advisor with me, her customer skills and personality makes a huge difference between other gym, …
Amazing
Nice to get a new roof.
best gym
Like the team and the gym
Great place to workout!
play tennis here great program
Love Emme at the front desk!
Tennis courts in bubble need cleaned badly!
Terrible parking experience. Mostly tennis courts inside with a grim prison-looking hallway and locker rooms. Just a weird vibe. If possible, make the trip down to Mill Civic instead.
Tremendous value. I can also reserve a court to play pickleball or tennis. The gym is good and occasionally I play some basketball too. My wife and daughter, like the women’s only workout room.
Emme is a great front desk worker
League tennis match.
It was good
Huge, and plenty of things to do
Great place to workout
great trainers, great instruments
ALL NEW CARDIO EQUIPMENT!!!!!! AWESOME
A great workout place.
Dirty. Cluttered. Not picked up.
Very nice staff in Ankeny!
Large facility, not the greatest lighting.
This rating is for the Silver and Fit program.
It has everything I need, friendly staff
Love my trainer- natasha
Respectable crowd and not too clicky.
Great place to workout!
Good quality for the price I pay.
Spacious clean friendly staff.
Did not like the place.
Canceling membership.
Great kids club the staff are Professional and polite
awesome…crossfit station and trx station…excellent!!!
Friendly staff, also have every machine you would need.
Very nice gym friendly staff
My kids like to go play. The staff are very nice.
Great Club. Women’s room needs a serious upgrade .
Alas…. WiFi for televisions not working. Went to front desk Nobody knows nothing.
I love working out here. Encouraging people.
Love this gym big open and room to lift
Decent gym
Love the staff. Very helpful in helping you succeed!! Geturdone
very nice and clean. have a good selection of equipment
To all but 2 trainers at this location 🖕🖕🖕🖕🖕 …
Great place to workout and meet like minded people.
Awesome gym, wish it had a swimming pool.
Marcus was so helpful and nice!
Great value. Easy location. Friendly staff.
Love working out here. Have never had an issue.
Clean facility, family friendly and helpful staff. Would recommend it to everyone
Great people, sauna, wide variety of equipment, plenty of room.
Good classes but too crowded. They need a bigger dance studio.
I finally got a membership here. It’s nice when you leave they always greet you.
Great facility, easy place to train,. My trainer, Paige is fantastic.
This place is amazing
Basic gym and good staff members
They said I signed a one year agreement but can’t prove that I did. Be very careful with anything at this place
Best instructors!!!
Great gym. Always nice customer service.
Evan at the front desk is always super friendly and very personable.
I’m fat and I would like to workout. But these people said no and the lady at the front desk was very mean and rude.
Great facility with friendly staff. Also the monthly membership cost can’t be beat
Love this gym. Would like to see some updated weights in the ladies gym.
The staff is great and there’s a lot of different ways to work out! Some of the equipment is aging but it still works.
Love Barre class with Kristel. Great price. The equipment is older, but it all works.
Good value for the money. Wish they had swimming pool. Other than that.. I would recommend Aspen Hickman.
Loved the gym the staff the convenience and price. Overall just a wonderful place!!!
Been going for years. Aspen is not too crowded, has all the things you need, including the steam room for men!!!
Excellent place to work out. Group classes. Kick boxing, yoga, pilates, personal training, treadmill and gym. Spinning classes
Dingy weight rooms. Very old equipment. Hardly any working safety features. Outdated methods. Not worth the price, especially considering the crowd.
Inexpensive, variety of machines, free weights, large cardio room, Martial arts dedicated section, several tennis courts, steam rooms, decent locker rooms.
Been a member for years it is a great place to workout and achieve your goals!
Great place to workout. Lots of equipment and space to exercise. Can get a bit hectic during busy times of the day, around 5pm.
There prices are Ridiculous It would be better if you go to anytime fitness or something like that. DON’T GO HERE they don’t help you out in any way at all
Its actually quite nice. Trainers are all on point. Favorite to be early.
Fantastic loved da indoor tennis courts & lrg wrk out facilities
Everyone is friendly and very accomodating!! Great place to work out!
I was grandfathered in when Gold’s Gym closed. I enjoy the facility and the staff at Genesis. It feels like home.
Cheap and simple, exactly what you need if you’re just looking for strength or cardio training. Group classes also offered at tiered membership prices.
Low monthly fee. Clean and friendly. Great equipment. Need to stack weights and play better music in the weight room.
Tons of cardio machines and equipment here whether you like free weights or machines. They provide trainers and group classes as well if that’s what you are looking for.
Great price for a membership. Love the tennis courts, tanning booth and massage room. Wish they would upgrade the equipment.
Great price, nice staff. Older equipment and locker rooms, but work well. Would like to see more group class times available.
I wrote a review a few weeks ago, was very unhappy. Marcus called me and the problem has now been resolved to my satisfaction.
Top notch facilities for a very reasonable price. If you only want a bare bones membership to lift weights, this place will only cost you ten bucks a month.
Won’t disclose membership online or over the phone unless you talk to membership person only. Seems like typical BS I try to get more out of each person.
Cheap for a reason. Clogged showers, cold showers, broken equipment often, cleanliness. They do have a lot of weight options though.
My son play Tennis here.we 😍 …
Great place to workout !
Great, but older facility. They have tennis courts, basketball courts, and lots of areas for working out. Memberships are just an okay price. Overall pretty nice place.
The weight benches are always have weights on the bars with no one using them. You would think the employee’s could come out of there office and restack them.
Nice roof
Lots of classes to chooses from. A good variety of equipment, in good working condition. My boys love the kids club/daycare that is available. The staff is very friendly!
only thing keeping it from 5 stars, is the older than God Cardio machines. Spacious work out club, great staff. Excellent weights, training facility and classes. .
Too hot and strang smell all over.. you have to block your noise to enter locker room if you care to be clean..loud music… too too too old equipments and most either out date or not standard.. good for some people to chill not serious exercise
Great environment to work out in.
I went in to cancel my membership, which went fine. Months later I’m still getting calls that my payment isn’t going through and when I call back or email I either can’t be helped or my email is ignored.
Old flat basketballs in the gym, basketball courts are always full. The temperature in the basketball court is freezing most of the time. Drinking fountain constantly out of order. I’ll probably quit membership soon.
Club management will charge you an extra month once you try and cancel because it takes 10 days to stop your payment between the next billing day. Bunch of crooks, save your money and go to a more ethical place.
Love this gym. Rates are low compared to nearly anywhere else and they have 2 full-size basketball courts. Lots of tennis courts too, if you like Tennis.
The staff here pressures you to sign up, runs whatever promotions they feel like from a day to day basis which can affect your price and are totally unprofessional. Not worth it. Find another gym
Awesome gym! First time there and we were greater and given a tour of the place! You can work out at your own pace or get a trainer!
It would be nice if the employees /trainers would slow down in the parking lot. Today one of the trainers were flying through the parking lot and almost struck my fiancé and I. Figured it was an customer until noticing it was a trainer.
Prices are reasonable and a great place to lift. A few downsides: No Pool at this location. Men’s locker rooms leave a lot to be desired. However for the price it’s a great place to work out.
best place ever!!! theraputic 🙂
It’s a good gym of how lot of good memories basketball camps my furry first fitness trainer was their great basketball courts they had that kids area for the Kids Daycare thing lot of memories there when I was a kid too close to a teenager I would recommend it as a gym I really would
The music in the main weight room is so loud you can’t even hear your own music. The music does not have to be so loud you can’t even have a conversation. This has been an issue for a while and a number of complaints made.
Russ is the best trainer!
Was paying for two memberships, me and my boyfriend. He hadn’t gone in a while and they switched the account to his sister’s name. The card is in my name. Did not update any other information. Did not remove the billing information and …
It was my first time at this gym. I used to go to West Glenn. The people here seem pretty friendly so far. I just moved here from San Diego- Nice gym
Great staff ! This gym has everything you need for your fitness needs. Met a lot of great people while working out here 👍 …
This is one of the worse places I have ever been…the way the company has treated me has been extremely horrible. I felt like because of my skin color they did what they did to me.how do you banned someone because they refuse to pay a …
Tennis courts are amazing, you can always have fun their and on top of that, you can have fun lifting during the pandemic. They always have you wipe down equipment after use which helps us stay safe
Scam artists. They will tell you you’re signing up for a monthly membership and then fill out paperwork for a year long contract after you leave. Then tell you there is nothing they can do to help you. Pathetic, unprofessional, and shortsighted business practices.
I was member off and on for 10 years. I got a six month job out of state. It costs me more to cancel my Aspen membership then my cell phone contract. I was going to rejoin when I moved back. I will not now.
Big Gym…love the exec area & womens! tend to get bothered by personal trainers only at this gym location. It makes it uncomfortable & usually pulls me out of focus! I normally go to another location for awhile after.
A lot to offer. Huge weight room and cardio room. 2 basketball courts, steam room and kids club that has a basketball hoop and tunnels. My kid loves it. They also have a lot of indoor tennis courts but I think they cost extra. Very reasonably priced for a membership.
Really good place for tennis improvement.
Large weight room. No wait time. Friendly staff. Plenty of equipment. Lots of lockers. All equipment spaced out. Basically everything that lifetime and anytime fitness is not. And DEFINITELY better than Orange Theory Fitness. That place is a joke.
I have mixed reviews about Aspen Athletic Club. for just working out it’s a good place to go it’s rather cheap and has a good amount of equipment. Our problem was with Taekwondo. Master Jack was rarely there and there were times when there …
0/5 stars….Was the worst experience I have ever had with a gym, i tried to redeem a groupon and they refused to let me use said groupon here. The reason they gave me was because you can not have previously been a member and try to redeem …
I started going to the SE 14th location 14 years ago, stopped while at college and resumed once back from college and working in the area – I always loved the SE 14th location. I moved to West Des Moines and started going to the Hickman …
Scam. They don’t disclose all the charges before charging you. Legally a business has to disclose all details verbally or in a written agreement. The person called Jassie signed me up for membership. When I questioned she said that she made …
Large Gym facility that offers a wide variety of fitness options. Love the group fitness classes. Please note you must use the app to register for the classes as spaces are limited due to social distancing.
Don’t go to this gym. People are pirates. Offer a month to month membership which is a lie because you have to pay for an extra month after you cancel.
Update, cancelling immediately! See details in new review, posting soon. ********
Been a member for 20 years, these people have never once asked me to update my …
I play tennis it’s lots of fun
Offers a ton of options for the price. Sometimes however the gym area doesn’t seem to get cleaned well. Sometimes equipment could be serviced or replaced sooner, but recent upgrades make it pretty good. Basketball courts are a big plus.
Giving 1 star because I can’t give zero. Terrible customer service from the GM Marcus. I’ve never met a GM who can’t fix a problem “because he didn’t work there when it started”. Asked to speak to his boss and he said he doesn’t answer to …
Love the gym. Great facility. But come on guys, blocking off the Tae Kwon Do studio for classes only and being under surveillance is a little much. Whoever is in control of that space is a little possesive.I know people that love using that …
Great variety of exercise equipment and classes. Personal trainers are very personable and ready to assist. Locker rooms, basketball and tennis courts. Kids club and a nursery with very friendly staff that my daughter loves to go see.
Marques went out of his way to help me understand my new membership and I appreciate his extra care and attention to detail. Dan was great in helping me sign up too!
They lock you into a contract for a year min, there is a min $150 cancellation fee. And they will never inform you of this. I highly recommend you stay as far away from this place as possible
Theives and liars! I signed up for the $10/mo membership but 4 months later I was charged $51.89. I called to inquire about the charges and was told that I agreed to a $40 “maintenance fee”. The person I spoke to was very condescending and …
3 words; “Ten Dollar Membership”.
The price is right for an expansive fitness center featuring free weights, workout equipment, basketball vourts, tennis courts (additional fees), fully equipped …
Good amenities and large. It is usually very dirty in locker rooms. I heard some reports of theft from lockers some of the people working out here are idiots but I guess that is similar at all clubs. If you can pay more find something better. If not wear some ear plugs and just shut out the others.
Dance Cardio with Emily is the best! She has the kindest soul & positive energy that always brightens my day! ☀️❤️
Good luck getting out of your contract here; I quit going and quit paying after they took over for Aspen and they continue calling to collect membership payment. They refuse to let me cancel my membership over the phone, claiming that I must do it in person. Sad!
Madi B. is such a fun instructor! I always have the best time in her Zumba class and leave smiling and soaked in sweat!
I moved out of state but I was still being charged even though I am thousand miles away. I was in town in April 2019 and then they made me pay from December till April ok fine I paid and left Iowa and told them to CANCEL my membership. I …
I used to belong to Gold’s gym that went out of business in March. Apparently, Genesis bought them out. Without my permission, Genesis started charging me for monthly membership. I was not contacted at all. I have been calling Genesis for …
Keeping this vague to protect a friend.
Specifically regarding the girl at the front desk, and the GM, Marques. Genesis …
I’ve been going to Aspen for about 7 years and I love it. They offer tons of classes and have a huge weight room and cardio room. Another great thing they have is a women’s gym which has a good amount of equipment. If you’re looking for a good quality, reasonably priced gym this is the place to go!
I went here with a friend to try out the place. At first it seemed promising given that it’s cheaper than some work out places and upon first glance the facilities looked decent. Then, the horror struck when I went into the locker rooms and …
Friendly staff, false advertising saying you have access to all gyms. I was a Aspen member before they were acquired. I tried to go to the Hickman gym from West Glenn but was told I’d have to upgrade to their more expensive package to go …
I was a member of this gym for 30 years and disappointed that new membership rates were being offered for far less than what I had been paying. Received a nastygram in the mail that my credit card had expired. Personally paid them a visit 2 …
Team Training with Russ is the best class in the metro
They sold us two passes for 20 pickleball plays. The following week they started shutting down 3 of the 6 courts to host a beginner pickleball clinic during the busiest times. They could have done this off hours, but they chose to take away play time for paying customers.
This gym is great! We are in Des Moines for a month on business and Marqus welcomed us with all the info we needed and gave us a great 1 month package. Our interactions with Marqus and the rest of the staff have been outstanding. We feel safe with the coronavirus precautions and the equipment is all top notch.
Great trainers-Matt F. and Rob B. do a great job!
It’s not fancy like Lifetime, where I switched from, but a 45lb bar is a 45lb bar no matter where you go. There’s also a lot less sales pressure, which is really nice! Because there’s less sales pressure, it feels like the people there …
I was told I had a 12 month contract for 10 bucks a month.
I paid the full 12 months without canceling. This month , the 13th month I noticed I was charged over 50 dollars. …
Upon signing up, I informed them of me moving cities in a year before starting my membership. I called before I moved about cancelling had to leave a message because I had called before the person handling my membership came into the gym. …
I love genisis sm tennis is goated
I joined January 7, 2017. I go every day except Sunday. The gum is always clean. Staff friendly. I don’t need to pay Lifetime Fitness $90 per month to lift weights and run on a treadmill. I can pay $25 per month at Aspen. …
Got the good old bait and switch from Aspen on Hickman Road….signed up with the general manager and was told i can cancel at anytime with no fee…I switched to a fitness center closer to home and a week after canceling my membership and …
I appreciated Marques’ help with my membership and look forward to joining this gym
I think you have some great employees. However, the one ice machine has been broken for months. The steam room has been broken down for weeks. The parking lot has pot holes that could swallow a Suburban. A shiny new sign doesn’t make up …
The best part about this place is the opening staff Monday-Wednesday. Very friendly and welcomes everyone by name. Karen is such a sweetheart.
The problem is that equipment is often broken for extended periods of time. They …
Been a member for a long time. Great place good people
Came back here after getting tired of the high rates at lifetime. I was skeptical to come back due to issues with the general manager Marcus and one of there trainers and seeing in the reviews that issues with the GM still existed. I was …
Loving the group fitness classes. Looking forward to the fall schedule Sept 6.
Go to BBB.org and search for Genesis Health Clubs to see 158 complaints in the last year similar to mine. You will also find that Genesis Health Clubs “is not BBB accredited”. We purchased a block of personal training sessions this …
Great place, love it a lot of accessories and helpful staff
Put my membership on hold with the understanding I would initiate when I got back into town. They started charging me again and told me I had to cancel in person when I wasnt in town for months. I got charged 2 extra months with no refund …
Read the fine print before getting membership here. After signing up for a one year membership with Aspen they auto-enrolled me in an automatic renewal which I did not know about. Ended up moving not too long after that and had a change of …
Love this place! Marqus made signing up for a membership so easy for us. We were able to workout that day. We enjoy the variety of the machines, and the cleanness of the club. This is a large gym, with many group classes such as yoga. I am really enjoying my experience here.
I have been at the Hickman Genesis for about a year now and have loved my experience the staff has been very welcoming and inviting the Women’s Gym makes me feel safer and they connected me with my trainer Alex who has been a huge help in making me feel comfortable in the gym so that I actually use my membership.
Marques really helped me figure out how to reach my health and fitness goals! I definitely recommend Genesis on Hickman road.
Please check the Better Business Bureau before joining. This club has hunderds of complaints. Also, note that they were sued by the Kansas State Attorney General due to their treatment of consumers. Quite possibly the worst health club …
I am new to the area and am super excited that I found this gym. I couldn’t ask for better instructors. They are energetic, knowledgeable and inspiring. I love taking classes and this gym offers many choices and variety. The staff is …
Apparently when Gold’s Gym closed they automatically switched over my membership to Genesis without notifying me. I’ve never stepped foot in the place and have been getting charged for the past 16 months and they refuse to give me a refund. …
Signed up for 3 day free pass online then walked in and said they don’t do them. Sick.
I love the size of the club, very user friendly and I don’t feel just like a person with a card. The front desk staff recognize people as they come in and it makes it feel like family. Honestly I also love that there are older people …
Do not join this health club. Branching off of Cody’s review, their “policy” is a vague excuse as to why they continually charge their members each month without a real explanation and how they plan to make as much money as possible with no …
Marques and his staff is very helpful. Lots of weight and cardio equipment, basketball court, tennis court…. A lot to offer for cheap prices!
Great Clean Club!! Marcus the manager personally made sure my membership expectations were met! Cardio Dance is a MUST with Emily! Looking forward to taking many classes this club offers!!
Been a member for 4 years. Nothing new has been added and nothing has been repaired. The roof is constantly leaking water all over the gym anytime it snows or rains. You have to weave ur way around the buckets scattered in the gym …
Let me start by saying this gym is big, lots of equipment and plenty of room to workout and a mostly good environment but even so equipment needs updated. I’d give it a 3.5, but a -1 when it comes to the employee side. It’s not a great …
Have been attending this club for 12 years and have always enjoyed my time. Great membership pricing and well-kept facility. Highly recommend.
Had an amazing experience with Zumba and cardio dance classes..
Decent gym! Has a lot of equipment to use for a good workout.
I attend the 530a Upper body strength class followed by the 6am Rock Bottom class on Tuesday and Thursday. Kit is a great instructor!! Great music, funny, keeps inspiring us to get 💪!! Excellent class! …
I was a member for over a year back before they were purchased by Genesis. I canceled my membership in summer 2020, and they randomly started charging me again in summer 2021 with no explanation. They also did not return my calls or email …
Great place to workout out staff are very helpful. Best gym I’ve been at they have everything you need.
Love genesis on Hickman! They offer awesome class, great place!
Love working out here! Been here for a few years. Great staff!
Best gym, with the best environment. And a super friendly staff!
I called customer service to cancel membership, they stated they would pass it on, but never did. Also wasn’t told you have to go in a give a 30 day notice to cancel.
Dirty. Half the place is falling apart. There is leaks all around the facility whenever it rains or snows. Staff isn’t helpful and the managers don’t tell you any information about the membership. Cancelled my membership in the facility and …
The staff is great and always welcoming. Plenty of equipment to use and its pretty clean. Enough towels to use along with sanitizer sprays!
The staff is great! Marcus is friendly and helpful, Greyson is the best pickle ball coach! The girls gym is great for all types of workouts!
My favorite part about this gym are the cardio dance & Zumba classes! Great variety of times throughout the week to attend that fits your schedule. I especially love all of Emily S.’s Cardio Dance classes-she is always full of energy, positivity, & makes working out fun. Highly recommend 😃 …
EXCELLENT GYM W/ EVERYTHING AND GREAT SERVICE- .
• Upon driving up I thought “damn this place is busy” and busy gym means waiting …
I’ve been a member of Genesis on Hickman since February. I left Lifetime and couldn’t be happier. The personal training team, especially Rob, are professional, experienced and have helped me meet and exceed my personal health goals. The club has all the equipment you need and the staff is friendly.
The customer service was terrible. When I came in for the first time I was not given a membership card or number. I was not even offered a tour or welcomed in any way. The attendants seemed very uncomfortable and unprepared to answer …
I take Garrett’s boot camp class in the morning. He’s a great trainer committed to good form and meeting his clients where they are. Very friendly and welcoming environment. No matter your fitness level this class is for you!
I’ve been training with Dakota Vaughn and the entire experience has been fantastic! His knowledge of the field and commitment to his clients have helped me stay focused on my progress both in and outside of the gym. He’s made it easy for me …
This gym has all the potential to be an elite training facility. Their tennis courts seem to get the funding the rest of the building is lacking. The sauna is great, bathrooms clean enough. The gym area is a bit crowded and lacks space, you …