Associated Credit Union, located in metro Atlanta, is a full-service financial institution with competitive loans and mortgages, account services, member benefits and robust online services. See more
Read More| Sunday Closed Monday 8AM–4PM Tuesday 8AM–4PM Wednesday 9AM–4PM Thursday 8AM–4PM Friday 8AM–4PM Saturday Closed |
6251 Crooked Creek Rd # B, Peachtree Corners, GA 30092
(Translated by Google) It is the best lending bank that I know low interest is excellent …
Money, money, money!
Great service
Good
ATM is always broken
Great people and great service.
Friendly staff and great rates!
If you’re looking for poor Customer Service, this is the place for you!
We do better with banks! We tried, we really tried!
Friendly staff. Opens at 9 on Wednesdays though. Not 8. Inconvenient for me today.
Everyone is always professional and helpful.
Terrible customer service. Absolutely no excuse for it.
Love ACU! Great staff, and great place to bank.
The process was so simple and convenient
They hold title for 10 biz days after payoff. Slower than government.
They really are better than a bank!! ACU rocks!
They are not willing to work with you! Have been a member since 2009 and nevertheless they do not take care of their customers! From a very upset customer!
I spoke with Andre because I needed to make my 1st late payment of 2 years of being with them and he was VERRY VERRY RUDE and no helpful at all
Meets and exceeds all of my needs! Friendly and helpful team members.
WORST CREDIT UNION EVER! Very Rude Manager and the Tellers are not that friendly or Smart! I will never go see them again! Worthless!!!
Great credit union in the community. Low rates and better banking experience.
They charge you to use your pin number…what is that?! Not happy at all with them. Worst credit union i’ve used.
Thank you so much Gaby for helping me today! Your customer service was amazing, she went above and beyond to resolve the matter in a matter of hours. Thank you so much!
Love my Credit Union! They are the best out there and their customer service is amazing!
Staff is not very friendly. They are also not mean and nasty. You won’t feel welcomed there. They do their job and nothing more. Customer service sucks.
Great service, always making everything easy for me and my accounts. Most of my accounts are with them. I have never had a problem with anything.
THIS IM MY SECOND APPLICATION FOR CAR LOAN AND IT WAS SIMPLY AND EASY I RECOMENDED
Very Fast and Excellent Service
Been a member for many years, have several accounts. Very happy with them. Was surprised at the bad comments but suspect it has to do with the individuals credit worthiness, how they handle their finances.
On line auto loan application process was extremely easy and very efficient!
A BAD MISTAKE TO DEAL WITH THESE FOLKS. I opened a savings account with ASSOCIATED CREDIT UNION about two years ago. They charged $ 5 to open my account and I was told that they would not charge a monthly service Fee unless I made …
Hmm to me they,re okay. I give them 4 star because they charge a small fee if you withdrawal cash at another credit union. They are part of the co op network and that wad a little dissappointment but otherwise it pretty good.
No wonder the crooks are on crooked creek. Cause they do CROOKED business! How can you charge NSF fees for an account with funds shown to cover the very thing you’re claiming it couldn’t cover!!! STEER CLEAR FROM BANKING HERE! Claire at the …
Terrible customer service. Does not answer questions or return phone calls. Very unprofessional.
In May 2015, I bought a 2014 Mustang from Shottenkirk Ford in Jasper Ga. After all the paperwork was done ( read ” extended warranty ” the price was $28,000.00. I am retired after 35 yrs. with a local company and we have a great credit …
EASIEST APP. I HAVE EVER FILLED OUT, BEEN BANKING WITH ACU SINCE 1977, BEEN VERY HELPFUL ANY TIME I HAD QUESTIONS OR NEEDED HELP.. NEED A FEW MORE STARS FOR SURVEY
I was a little shocked when I read the other reviews, as this place is great. I’ve never had any issues, they treat me like I am family, and I just adore them period. You can’t beat their rates, and we use a variety of their products and …
POOR SERVICE – These guys took 3 weeks to call me back after I filled out the on line application. I called 1 week after I filled out the app and I was in their system but they did not have the courtesy or professionalism to call and …
They claim they are better than a bank . My opinion they run it like a mom and pop organization. I asked them for a boat loan I had a-1 credit and was willing to put up my money to grant the loan. They wanted to charge me interest on my own money that I had in it.
I made a purchase and the business charged twice for the purchase. I reported it as fraud and this bank told me it was not fraud. I don’t know their meaning of fraud, but these were fraudulent charges. The fraud department did NOTHING to …
Useless, don’t waste your time with these people and avoid them like the plague after 4 calls to them I went with someone else. My decision to use another provider was because they were so burdensome and difficult to deal with it would …
I have no idea what some of these ratings are talking about. I have used them overseas, and around the country, always helpful. I have excellent credit and they closed my wife’s loan for a new vehicle in a day, traded in her old vehicle, …
We are very happy with the level of service at ACU.
They don’t answer the phone during business hours. I’ve been calling for over an hour to speak with somebody and pay my loan that I will be penalized for not paying today. No answer. I’ve left numbers messages. No call back. …
Todd Johnson and Andrea Brown are two of the worst most disrespectful people I have ever had to deal with. Very unprofessional and not willing to work with you on anything. Ms. Brown took money out of my aunts account without authorization …
I deposited $500 seven years ago and forgot about the account. Three years ago, they apparently sent me a notice that they will start charging $4.95 per month for service fees. Since I never used the account, I never really read everything …
Today I walked into the Associated Credit Union after my co-worker told me I could withdraw from my Delta Credit Union. However I had the worse customer experience. Upon entering the bank was welcome by bank teller John. I didnt not have my …
i am always pleased with the services from ACU. This includes loans, branch banking and online banking. The best customer service and rates all arround.
I want to reconcile the history of payments on my auto loan. I have only 2 more payments, ACU says I have 13 more. A discrepancy of over a years worth of payments? I can’t get in touch with anyone. By phone, if you do get connected after …
I was planning on switching all of my banking to them after hearing such great reviews. I started the application in JULY and they have been the worst at communicating. I have had to call more than 5 times and each time I’ve been told …
I can’t say enough about ACU I have been a member since 1993 at least.
I’ve never had a rude person. Or a negative experience. I’ve had checks stolen.I’ve had credit cards go missing. I’ve forgotten pins. I’ve spaced out & …
I have been extremely satisfied with ACU over the past 6+ years; however, in the last year, I have seen a decrease in the level of service and am considering moving my accounts due to the increase in costs for checking accounts. Their …
Where do I start….. If I could give negative stars I would….STAY CLEAR OF THIS CREDIT UNION…. As a new customer I just want to say the customer service you all give is HORRIBLE. You need to teach your employees manners. Where do I …
I’ve used this Credit Union for 26 years and have nothing but good things to say. Great place, great people, and nice to bank with people who remember you.
They all move very slow at this place as if people don’t have other things to do . Seems like they always have new staff every visit . A goal for this branch particularly should 1. Keep fully trained staff and 2. Move faster .
THE BEST!!!! Unbelievable Rates, Nice & Prompt customer service folks, EASY Online & mobile banking for all of us on the go!
I have been a member of this credit union since 1989. I think the services they provide are truly outstanding. I highly recommend this credit union based on their customer relations, their ability to serve its members in all banking …
They will not give you adequate help to keep your balance above $0 if you’re a kid and you don’t have too much money. It says I have money available..I spend it..then somehow I’m in the negative even tho I had enough in both the current and …
This bank is the worst to get a car loan through. They are incredibly hard to pay if you don’t regularly bank with them especially if you want to pay off the loan early. But THEY LOST OUR TITLE. It just magically disappeared and nobody …
Great loan application process; very simple and straight forward.
At first this credit union was good, not great but good I have been a member for over five years and had one loan through them for a motorcycle, I sold the bike after a year and paid the loan off, no problem then when I tried to get a …
Not having a good experience just trying to refinance my car called done the loaned app with a very nice lady. But after I got my current loan to the amount they said the would refinance at start with they change there mind mind and want me …
My wife and I have been banking with ACU since 1986. They have always treated us fairly.
I’ve been with ACU for 8 years now. They used to be great but slowly over time things started changing. Fees are piling up that were never there before such as the fee I get every month just because I dont use their bill pay system. Then I …
This was a very disappointing experience. My loan officer, Olivia Waldrip, was great to work with and communicated very well in a helpful manner. If she was the only representative from this company that I had to work with then I am certain …
Hmmmm…
After reading the reviews I was afraid to go into this location to deposit cash in my credit union account that is a CoOp w Assoc Credit Union. When I arrived …
Great customer service! I came in to file a few fraudulent disputes on my account, and they were very professional and sympathetic to my situation. They were able to get my account issues resolved within the next business day! They …
I am done with this place once I pay my car loan off. Last December my check was lost and then all of a sudden turned up. I just mailed my payment off on December 8th and seems to be lost again just like last year. I would pay over the …
Financed a car through them. Despite making all payments two weeks in advance, I am constantly getting mail claiming I am behind on payments. When I called I was told they “put the money in the wrong place”. They’re negligence is likely …
Worst credit Union in the world. I have 850 beacon so def have options. I can’t wait to change my loan to a different company. Rates are good but the employees have no clue. Technology is also stone age. You Must make a phone call to setup …
I’ve always heard credit unions give better service but that couldn’t be further from the truth with this one. I was a prospective new customer and had a few questions about their mortgages. I got one form email from them and then I replied …
When I visited, I was the only customer in the room. I filled out my deposit slip for shared branch banking and went to the counter. I was then told to stop, turn around, and sign in on an iPad near the entrance for “better customer …
The recent reviews are fake, these people work for the credit union like Brandee the lobbyist. These reviews were created to deceive members and counter-act the bad reviews written, which hides the issues that really exist. Management has …
I had a 5 star experience at that associated credit union. I found the decor and environment very relaxing and well kept. All the staff members were very welcoming, and the two bankers that assisted me were friendly knowledgeable, quick and superb with there service. Thank you for a very excellent service.
This bank will charge you a fee for having to call in to make your loan payment because their website is not working properly. Do not use this credit union. Too many other good credit unions out there with proper customer service.
I would like to give a big thumbs up to Marie Cantave at the Crooked Creek Rd branch. This morning I was there for a complicated shared branch transaction. Marie worked with me for more than an hour coordinating with multiple parties to …
Financial Service Representative went 30 extra miles today to help me understand the risk of purchasing a move-in cashier’s check in my name vs the name of the apartment complex. It’s a long story, but when I tell you I KNOW I …
Trying to get a car loan through them has been HELL. The representative is very inconsistent on what documents she need. A supervisor was supposed ti call me back and never did. I will most likely close all my accounts and get a loan …
Ronetta Moore, Stacy Sanders and Susan Ball were incredibly helpful with our car loan. They stayed an hour after closing time, on a Friday, to help us. We were incredibly stressed and they helped us through the entire process.
I have been ACU for the last 6 years and certain months, and paid off two care quickly with out any dalliance.
so I would like to say thanks for you offer me good interest rate comparatively …
Been coming to ACU for about 3 years now. Always A1 customer service ! I’ve never had an issue whether it’s getting new card, depositing a check, or even coins for cash. I go out of my way to come to this branch as the employees are very friendly and helpful. I will never go to another bank !!
I first opened an account with them to secure a mortgage in 2015. I moved in 2020; I tried to give them repeat business, but only after doing a hard inquiry on my credit did ACU tell that I could not get a 30 year loan, only a 15 year. No …
Worse auto loan application process EVERRRR!!! The lady wasn’t helpful, she only replied to email that I SENT HER!! If I hadn’t initiated, she would never email me updates on ANYTHING!! She keeps asking for documents and I email them, she …