Absolutely horrible. It took them 3 months to get back to me regarding an email I requested for a late fee. Ironically the email took longer to get than what I was late for. Also Colleen is very rude if you disagree with her.
This company is the worst!!! They don’t listen to the people. They don’t communicate with the people they come in and do what they please. Rude. No coustomer service!! They send out false fines!!! The absolute worst. very neglectful. All these 5 star reviews on here are writtin by people working for the company/paid by the company.
I find Association Partners a very outstanding management company to work with. They have managed our association for 10 years, and I find them easy to work with and very cooperative when needed.
Friendly staff. Great customer service from any department I have dealt with. Respond quickly via phone or email. Great experience so far compared to our old management company. 5 Stars!
love the fact that they are local. They always answer their phones with a live person that is there to help unlike other companies now days with their automated systems. When I call they know me by name not as a number which is very nice.
Worst association ever. Management doesn’t know how to stabilize HOA’s. They must be over paid. If Sue answers the phone. Hangup on her. I would work with anyone other then her.
Complete joke! Recently moved into a area “managed” by this association. The landscaping is absolutely terrible. Snow removal? That’s laughable..I literally couldn’t even pull into my culdesac due to the amount of snow. Ontop of that I’m being sent “violations” on completely false claims. Pictures are being taken on my behalf.
I live in the Grand Pointe Trails Condo & Townhome Association and have had nothing but issues with Association Partners, Inc. since they took over managing the property. The Association Manager, Kelly Koelher, and Resident Dervice …
We have had this management company for years and have nothing but good things to say about them. They always respond back to our emails and phone calls in a timely matter. Their customer service and accounting reps are courteous and easy to work with.
This place is terrible. Any five star reviews are their friends, family or paid reviews. If you association pays their crazy rates, be prepared for terrible service. They will take out the board remembers for dinners, on your association …
A dishonest company who does not serve the community. The company does not answer phone calls, does not respond to e-mails in a timely manner or effectively handle disputes. Our community was defrauded my a deck builder by approximately …
Our homeowner association recently changed to this management company and we have already noticed a positive difference compared to our previous management companies. …
I would give 0 stars if I could. Terrible. The worst customer service I have ever experienced in my whole life. This people do nothing but taking money. They never ever respond your emails and requests on time. You have to follow up ten …
Zero stars if this was an option! This management company is an absolute joke. I’ve left multiple messages and emails regarding different issues and they never respond! When I do finally get in touch with someone they make up excuses and …
Association Partners is the worst management company I have ever dealt with. I would never recommend it to anyone under any circumstances. They do not give a sh*t about your property. They will not control the quality of works, they will …
This is the worst property management company I have ever dealt with. Notices? Forget about it. But be fined because they never mailed it? You bet ya. These people are unprofessional, think they are better than any tenant calling even …
If I could give a negative star I would, they are very underhanded. I am all for giving a fee when needed in this case they are creating fee’s from no where. Be aware if your board is looking to switch
You pay your association fees that really only includes them cutting the grass. The landscaping looks terrible and you’re not allowed to do your own landscaping further than 2 feet from your unit. They will fine you for everything at the …
Noticed they didn’t have any recent reviews so here you go. If they were bad 3 years ago they are even worse now. Only interested in handing out fines and collecting money. Landscaping company is the absolute worst. Have not responded to multiple emails. Can’t believe our neighborhood uses this company.
I’ve worked with these guys for nearly three years as an owner and I dread dealing with them in any capacity. I could fill a book with the ways they’ve caused me issues. Their mission statement says “not just property managers” but when you …
As others have mentioned, Association Partners is probably the most dishonest and self-righteous neighborhood association company I’ve ever seen. I had my own bad experiences with them, and my neighbors had an endless list of complaints …
Excellent customer services, no complaints.
Excellent services and on time responses. These people are the best.
They send out false violations and fines.
they will not return my over-payment, and will not respond to voicemail, email, or website inquires
Do i have to give a Star? Sue is very rude. I have been a part of 5 associations and this is by far the worst I’ve dealt with. Cant wait to sell!
very responsive via email and phone calls. The best management company that I have ever dealt with. 5 stars!
RUDE !!!
Worst management company ever!
They continue to be the worst management ever!!!
Rude!!!
Absolutely horrible. It took them 3 months to get back to me regarding an email I requested for a late fee. Ironically the email took longer to get than what I was late for. Also Colleen is very rude if you disagree with her.
This company is the worst!!! They don’t listen to the people. They don’t communicate with the people they come in and do what they please. Rude. No coustomer service!! They send out false fines!!! The absolute worst. very neglectful. All these 5 star reviews on here are writtin by people working for the company/paid by the company.
I find Association Partners a very outstanding management company to work with. They have managed our association for 10 years, and I find them easy to work with and very cooperative when needed.
Friendly staff. Great customer service from any department I have dealt with. Respond quickly via phone or email. Great experience so far compared to our old management company. 5 Stars!
love the fact that they are local. They always answer their phones with a live person that is there to help unlike other companies now days with their automated systems. When I call they know me by name not as a number which is very nice.
Worst association ever. Management doesn’t know how to stabilize HOA’s. They must be over paid. If Sue answers the phone. Hangup on her. I would work with anyone other then her.
If you don’t like hot water, this is the association for you! 👍 …
Complete joke! Recently moved into a area “managed” by this association. The landscaping is absolutely terrible. Snow removal? That’s laughable..I literally couldn’t even pull into my culdesac due to the amount of snow. Ontop of that I’m being sent “violations” on completely false claims. Pictures are being taken on my behalf.
I live in the Grand Pointe Trails Condo & Townhome Association and have had nothing but issues with Association Partners, Inc. since they took over managing the property. The Association Manager, Kelly Koelher, and Resident Dervice …
We have had this management company for years and have nothing but good things to say about them. They always respond back to our emails and phone calls in a timely matter. Their customer service and accounting reps are courteous and easy to work with.
I live in trees of Wheaton and struggled big time with hoa auto pay.
Also, I was sent a 2nd violation notice fine with no first notice of what I was …
This place is terrible. Any five star reviews are their friends, family or paid reviews. If you association pays their crazy rates, be prepared for terrible service. They will take out the board remembers for dinners, on your association …
Awful company, plain and simple.
They do not take the safety of their residents into account. For example, …
A dishonest company who does not serve the community. The company does not answer phone calls, does not respond to e-mails in a timely manner or effectively handle disputes. Our community was defrauded my a deck builder by approximately …
Our homeowner association recently changed to this management company and we have already noticed a positive difference compared to our previous management companies. …
The worst property management company. Association Partners should be rated 0 stars. …
I would give 0 stars if I could. Terrible. The worst customer service I have ever experienced in my whole life. This people do nothing but taking money. They never ever respond your emails and requests on time. You have to follow up ten …
Zero stars if this was an option! This management company is an absolute joke. I’ve left multiple messages and emails regarding different issues and they never respond! When I do finally get in touch with someone they make up excuses and …
Association Partners is the worst management company I have ever dealt with. I would never recommend it to anyone under any circumstances. They do not give a sh*t about your property. They will not control the quality of works, they will …
This is the worst property management company I have ever dealt with. Notices? Forget about it. But be fined because they never mailed it? You bet ya. These people are unprofessional, think they are better than any tenant calling even …
If I could give a negative star I would, they are very underhanded. I am all for giving a fee when needed in this case they are creating fee’s from no where. Be aware if your board is looking to switch
You pay your association fees that really only includes them cutting the grass. The landscaping looks terrible and you’re not allowed to do your own landscaping further than 2 feet from your unit. They will fine you for everything at the …
Noticed they didn’t have any recent reviews so here you go. If they were bad 3 years ago they are even worse now. Only interested in handing out fines and collecting money. Landscaping company is the absolute worst. Have not responded to multiple emails. Can’t believe our neighborhood uses this company.
I’ve worked with these guys for nearly three years as an owner and I dread dealing with them in any capacity. I could fill a book with the ways they’ve caused me issues. Their mission statement says “not just property managers” but when you …
As others have mentioned, Association Partners is probably the most dishonest and self-righteous neighborhood association company I’ve ever seen. I had my own bad experiences with them, and my neighbors had an endless list of complaints …