is a local, family-owned waste collection and recycling company that has been a fixture in the greater Los Angeles community for the past 60 years. We provide innovative, consistent and quality … See more
Read More| Thursday | 7AM to 5PM |
| Friday | 7AM to 5PM |
| Saturday | 7AM to 12PM |
| Sunday | Closed |
| Monday | 7AM to 5PM |
| Tuesday | 7AM to 5PM |
| Wednesday | 7AM to 5PM |
14048 E Valley Blvd, City of Industry, CA 91746
(Translated by Google) Excellent service
(Original)
Excelente servicio
(Translated by Google) Very good
(Original)
Muy bien
(Translated by Google) THEIR SUPERVISORS ARE A LOT HARASSMENT BY THEIR EMPLOYEES THE TRUCK WALKS BEHIND THEM AS IF THEY WERE GOING TO STEAL THE GARBAGE TODAY I LOOKED AT IT IN WESCOVINA ON VINCEN AVE. …
(Translated by Google) I have called their phone to make a payment and it takes forever and even if you are lucky they answer you, you ask them questions and they ignore you as if you were going to ask them for something as a gift without …
February 9 @ 3pm. Almost killed by another Athens truck racing up Woodland Drive (Sierra Madre). This “mountain” road is wide enough for one big truck or 2 skinny cars. The speed limit is 15 mph — which is way too fast on the blind …
I hold myself down not to write a one-star review for a long time since they do deal with our trash but Today I got enough.
They spouse to do a dumpster pick up every week once but they skip it every …
The worst.
Great service
Great service
Great service!
Best trash services around.
Prices too high and bad service….👎 …
HORRIBLE. HORRIBLE. HORRIBLE
Place to work …i recommend friends to work with me
Ive been on hold for an hour…..
Do not use them. Bad services and very rude.
No good
Clean truck
My job it’s very good
INCOMPETENT !!!!! Shame on Los Angeles for monopolizing the trash pick up and being forced to deal with these fools !!
POOR CUSTOMER SERVICE. REPRESENTATIVES GET IT ALL WRONG, EVEN THOUGH YOU TALK WITH THEM DIRECTLY.
Good trash company so far! nice friendly Workers
Their service is terrible, their customer service sucks, and when you want to cancel the service they put you on hold until you give up.
Work there before and they dont know how to run there business. Jimmy and chris are slow and shouldnt be up there.
Customer Service is Horrible. I dread having to call. Just awful every time. Trash….fits I guess.
This is the worst service ever. They lack communication or resolving any issues or when you ask for a supervisor to call you back they ignore your calls
The worst company I have encountered. They have terrible prices, customer service, and on time pick ups.
The worst of all. Their billing is suck and service is terrible. Monopoly the city trash business.
You didn’t pick up trash from our factory June 13, 16th 2017. Terrible Service
The trash truck guy stole my bike we catched him on camera what a company who hires thieves in their staff BE CAREFUL GUYS OF YOUR STUFF!!!
GREAT COMPANY, I LIKE THE CUSTOMER SERVICE, THEY WERE PROMPT, THE SERVICE DID NOT INCREASE TOO MUCH, WE ARE HAPPY TO HAVE THEM IN WHITTIER
Horrible service! Rude employees! Causing so much inconvenience for me.
Unable to pay my bill online. Website seems have been updated but if you want my money, you might want to fix that part.
worst customer service. I waited the call for more than one hour. So so bad!! I really want to give zero star, but couldn’t do it, so just give one.
worst worst company ever，find other dumpsters companies
They have a monopoly in Temple City, so they don’t care about service or complaints.
They pass the buck, when their number is called, no one accepts responsibility. Cans are never picked up on time. I also believe they are afraid of rain!
They come all the way down the Glendora where we live and pick up our trash One time they took some big Palm tree branches Awesome!
We have several issue with them, not a trustworthy company. If you are a city official think about getting a quotation or renewal with them. DO NOT DO IT!
I have only had them a short time at our new place and I miss Waste Management….they have missed picking up our trash twice now and I am having to fight them to tell them my bins were out…..so dumb why would I call you to tell you it …
Always changing the pick up days. Will go a week or two without pick up with still charging for service horrible business experience for us
We love Athens, always professional and reliable.
After I removed pieces of smashed pumpkin from middle of street in front of my house, Athens made an extra trip to take mess away at no additional charge. Thanks Athens.
They have not picked up trash in two weeks. Customer service has no direct connection with drivers.
Worst Disposal Company ever try to get customer service none of them speak English they ruin your fence then they deny it so you end up having to file a claim with your homeowners insurance and then you have to put the $500 deductible out …
Spills trash all over the street, does not pick it up!!!!!!
I have called 3 times to ask for a change in service and have yet to receive the promised call back.
They are a,leading company with me
Customer service was very professional and helpful
Just moved to this area a few months ago. Athens has been attentive and responsive to my needs. No complaints.
Excellent phone customer service. Where I live, in Altadena, the pickups have always been prompt, friendly, and capable.
INCREASES BILLS WITHOUT NOTICE SO I CALL AND THEY DONT ANSWER FOR 20 MIN AND FINALLY SOMEONE ANSWERS AND TRANSFERS AGAIN AND ANOTHER HOLD FOR 20 MIN….
THIS COMPANY IS GHOST COMPANY… …
Had a dispute with a $5.00 late charge ~ They did credit me back ~ Supposedly Was late but never recieved a bill ( have never been late in 48 yrs~ Was on hold a little too long & their choice in “wait music 🎶 ” ( Was the worst ~ …
They state that they pick up Christmas trees on your regular trash day and have never picked up the tree every year. Was told today it takes up to two weeks? That is not posted anywhere on their website.
Very bad and slow communication and the worst costumer service you could find on the planet, good luck with that.
Weekly trash pickup is professional and forgiving of strict rules associated with most other trash removal service providers.
A lazy driver actually left a note on my trash can saying he would not pick up my trash if I keep putting near mustang which is not my car but my neighbors who is also lazy. I have no control over that.
Our apartment trash has not picked up for two weeks, we attempt to contact the customer service several times, no response. the conformation numbers are 3962740, 3967763?????? …
Horribly mean and unprofessional sanitary pick person for residential. Service is awful.
HORRIBLE COMPANY. DRIVERS ARE SO MESSY AND RUDE. THEY LEAVE A MESS AMD KNOCK DWN OUR TRASH BINDS BCAUSE THEY ARE IN A RUSH. ORDERED NEW TRASH BINS AND NEVER GOT THEM REPLACE ALWAYS HAVE A PROBLEM WITH CUSTOMER SERVICE.
if there was another choice, i would definitely choose anyone else, based solely on the lack of customer service. I would give 0 stars or even negative stars if i could. this company is fighting me to have me pay a 1 year back charge for which i wasnt signed up for service.. nope. not gonna pay.
No pick-up claimed bin was blocked, couldn’t honk or look in BIG dock door? we could have had customer move car now they want $68 dollars to come back out!!! Serious ???
Ironically I watched as the green waste trash took my lawn cuttings but left me with more green waste when they knocked over a couple big branches from my tree in front and just left it on the floor. Guess he didn’t know I was watching the …
Athens is the worst dumpster service ever. Supervisors don’t return calls!!! Customer Service people don’t care and are very unhelpful!!! Everyone in this company should be fired and they should start over or just close it down all together!!!
I have called Athens a few times to pick up different types of bulky items. Each time I call, the representatives have been very professional and extremely courteous. The items get picked up at a timely manner.
West Covina, Ordered a Ben (apartment size) rip off $179 wont take if over 300 lbs , won’t take furniture, wood, drywall etc, they say only house items, so we put house items and they say too heavy. And to remove half the contents. What is the point of ordering a Ben?
Delivered on time. Delivery man did a wonderful job of getting it in my driveway, which is not totally level. Picked up on time as promised – all-in-all an easy and convenient experience. Will not hesitate to utilize again.
I called because my trash can wasn’t completely emptied. I thought it was my fault, but there was nothing stuck. Called Athens, they said they would come out the next day and pick it up. Never showed up. Waited until the next week; again it …
Felt this company could be capable of providing first class service,but ,ubfortunally,I felt talked Down and treated as if I were a delinquent by the person who assisted me on getting my service back on the second time I fell behind on my …
The garbage men are not to be trusted. My garage has had stuff stolen from it on multiple occasions at least 3 times in about 2 years and every time it’s the day after the garbage was collected and we’ve found the back gate was left …
you wait average 1~1.5 hrs to speak to customer service
I have asked them twice to pick up an item and they have agreed to do so. Not only did they not pick up, they did not call to let me know that they were having a difficulty. They actually deserve a zero for their service. I can understand having a difficulty once, but twice! And what do you do with a large item that is not picked up?
0 Stars, if i could rate it as such. Representatives Jeanine AND Amy both hung up on me when I asked to arrange for service at a residence. It was close to the end of the work day and I have a suspicion that they hung up to pack up early …
I have been calling the office for three consecutive days to pay my bill an nobody answer the phone…Are you hiring this kind of people to do NOTHING !!! The person in charge must verify and call the company to check the lazy employees ….TAKE ACTION MANAGER OR WATHEVER TITLE YOU HAVE !!! OR MAYBE YOU ARE THE EXAMPLE?
I just move to this area , my trash not pick up due to my trash can not close. I called the service department they said they will charge me $ 25 for them to come back. I did said to representative that I can make it close it didn’t happen …
Terrible service in whittier. I have called to schedule a bulky item pick up and they never came. Called and they said it was never scheduled. Scheduled it again and they still never showed up. Items were left where they told me until 8pm …
We are also experiencing the mandatory trash service provider switch over that other reviewers are referring to. The city of LA never informed us of this change and we cannot get Athens to come and pick up our trash. It’s been over two weeks now and it’s disgusting. I’m reporting to the BBB and writing a letter to the city council.
They say they’ll pick up trash but ALWAYS miss pick up days AND demand to get paid. City of L.A needs to stop this Monopoly immediately. I have a 31 unit apartment and our bins are ALWAYS overflowing with trash -recycle included, despite we …
I love Athens Disposal Services, they are an amazing company. Their transfer drivers are extremely courteous and polite and are very safe on the road. You can’t go wrong with Athens!
Truck #1088 parked in the middle of a residential street, Cartwright Avenue in North Hollywood on August 4, 2017. There was plenty of space to park on the side of the street but instead the driver parked in the middle the street causing a …
On vacation and didn’t put my trash out then forgot to bring it out the next week so my trash was overflowing. I called Athens with my issue and they told my to put my trash out and they would pick it up as a one time courtesy that day. Wow, problem solved thank you!
They reported us to the city because we rented a dumpster that wasn’t theirs. Two of the dumpsters belong to athens and one wasn’t but they insisted all temporary dumpsters must be theirs. This practice should be illegal.
This is the worst customer service. They failed to pick up our residential building’s trash as they are “transitioning” from Waste Management to Athens. They lie and don’t follow up. This is the fourth time we have requested they pick up …
Worst company around I made an appointment for them to pick up my Bulky Trash items in front of my house. I paid movers to move the stuff infront of my home. They gave me a reference number and a date and time to have all the stuff outside …
We have had Athens service for over 15 years. We’ve never had a problem, and they always pick up everything we leave in the street… And I mean everything! Also, I’ve never had trouble with customer service. They’ve always been friendly and helpful
Terrible customer service! Took over service 6/17 for Recologocy. Billed us with a 10% INCREASE on June 30th, decided they would send out a phantom letter on July 1 telling us of the increase. What TERRIBLE business practices.They also …
Keep dropping pick up days from regular schedule every few months. Thy just let the trash over flow. …
Worst company ever. Expensive & their drivers are annoying & inpatient you guys aren’t the only busy ones … you guys are more about yourself than the company .. isn’t it the customer is always on the right? Glad our company is minimizing …
Service means nothing to this company. They’re just interested in getting your money. They charge you for extra services and absolutely don’t care about anything. They’ll say they call you back, but they never do. How this company stays in business? I can think of a five letter word that starts with M and ends with a.
Athens Services? They should cut the word “Services” from their name. It is actually Athens disservice…
Garbage is piling up in one of my buildings. My tenants are furious. They want …
Solid service and I have no issue with them. And keep in mind, they will be doing their normal schedule this week, they don’t get Monday off, nor should they, today is the holiday, not tomorrow. So those who have monday service, don’t forget to put your cans out tonight.
The service has been consistent and professional. Any time I have called or posed a question from anyone at Athens Service I get warm professional responses. Thank uou!
Last year on . The large item yearly pick up i lined all the large items like i always have and i was told that it was to messy to pick up and not given a chance to clean it up a few things were overturned my metal collectors the night …
I”d give them a negative 10 if i could. Every year, they miss pick up of trash for my 8 unit apartment house in Toluca Woods. This year they missed 2 weeks in a row. I called the office and was told the driver documented that the trash …
My experience with Victor very professional kind considerate serve his people with compassion he helped me work through years of back taxes and now we’re like family been with Victor for years
I blame Supervision and Mgmt . Overpaid and incompetent leadership. Cronyism is alive and well in Montebello Contract awarding. Trash has not been p/u 3 attempts drivers marks log as completed, Mgmt let’s employees lie.
We moved out and today was our “one time move out pick up” scheduled and they came by and only picked of 1/4 of items that were put on the curb, like instructed. The realtor was trying to talk to them and they laughed and drove off. This …
I’m a onsite property manager in charge of 45 condominiums.Previously,our building was with NASA trash services and they were fantastic.The city forced us into using Athens two weeks ago and they are by far the worst company I’ve ever had …
I was out running errands this morning in a neighborhood where the speed limit is 15mph and twice encountered a red Athens truck (the kind that carries single dumpsters) speeding around blind corners. I was shocked the first time and angry …
Ever since our city switched to Anthens, I have been very happy with them. If I ever need additional cans, large item pick up etc, everyone has always been very helpful and very prompt. I can’t say enough good things about the actual people who pick up the trash, recycling, compost as well as the people in their office.
If I had the opportunity to change Wast Management I would do it in snap. It doesn’t make sense that they would rent you a 3 yard Trash bin but you cant throw away broken furniture, I would have to rent a big bin to throw away a twin bed. LOL This company is full of garbage – literally!
The truck drivers have been taking my fruits on the driveway as they emptying my trashes, I thought…. due to the rapid disappearing avocados on my tree. …
All the bad reviews about this company are true! Customer Service is useless when it comes to missing pick up. They missed the very 1st pick up of my new Condo project. Trash piled up for almost 1 week. Kept calling customer service which promised “make up” pick up. Never happen! That’s the problem of “having no competition”.
If Athens isn’t the pettiest company I have the unfortunate circumstances having to deal with. So I call for a special pickup I inform the representative i have a California king size mattress and the box spring for pickup. Now I dont know …
Worst experience with this company ever. My husband is a roofer so he frequents our local dump (which is owned by Athens) often. The last time he went to dump his roofing material one of the workers backed up and crushed the front end of …
If I could give zero stars I would! this company is simply the worst. They have not picked up our trash in three weeks now! we have contacted them countless times over the past three weeks (sometimes three or four times in one day) and …
I manage an apartment building in Norwalk, which just signed an exclusive contract with Athens, and my bill went up 27% for the same service on the first bill. I called to ask why the sharp increase and was told that it’s non-negotiable. …
I don’t understand why we’re not allowed to give negative stars. Ordered 3 yard dumpster which was limited at 600lbs for $120, first bin has no problem being picked up. Then problems started to occur with the 2nd bin, they kept on saying …
We been having issues with Athens trash company picking up our trash!
They keep telling us there is cars parked in front of our trash bin and they don’t bother to honk or knock on the business door. they just drive away. …
We have lived in our home for 13 years and tree pickup has never been more difficult. Despite the fact that we’ve made 2 attempts to put the tree out during the pickup window, there were rules to cut the tree in half, must be placed out before 6am on the front lawn, or else it wouldn’t be picked up.
We are required to use them in the City of Pasadena for our construction work. They charge over 2x as any other company with by far the worst service. It takes 45 minutes to order a bin. You sit on hold for 15 minutes just to tell them why …
Worst customer service ever. We have been customers for 18 years. We’ve had AutoPay and apparently our credit card expired in July. No notification from Athens. Every other company with AutoPay notifies you so that you can update your …
This company is absolutely terrible. I found the keys to basically every building in a 2 mile radius in our garage door key switch one day and had to chase down the truck to give them back to the operator. They routinely miss pick ups or …
Inaccurate billing, bad customer service, slow to call back and respond to customer concerns. Tons of misapplied payments and very poor organization. Staff is not properly trained managing customer concerns.
This company owed us a 5 digit refund. After 6 months of follow up phone calls, they finally released our refund and still failed to send it to the appropriate address. I’ve been getting the typical generic apologies and company run around, …
To this company service absolutely does not mean anything but collecting your money. They charge you in advance for three months of service which you don’t get. Their service fees have increased by more than 50% in the last couple of years …
As usual Athens has ridiculous customer service as they don’t even have their rates available without putting you on hold fro 10 minutes. I have been dealing with this company for too long, and unfortunately they really have no incentive …
Got a letter on April 13 (dated on April 11) saying that there is a delinquent balance. Had always been on Auto pay and paperless statement. Had no idea why/how this happened because never received a notification before this letter. Made a …
We tore a number of medium-sized bushed out of our yard, placed them in a neat pile at the curb and called for a bulky item pickup. They were not picked up on the day scheduled, so we called to ask why. We were told it was because they …
they are doing incredible job my bill is 75%cheaper the only reason they have bad reviews is people don’t like change.we didn’t have a option for trash.so before Athens was pay 75$ a month now pay around $30.and the people that don’t like …
Customer follow through is horrific. Spent each of the last 4 business days trying to get my dumpster dumped. Every day I’m told they will be out to dump my missed day and they never show. Office staff is great at saying what you want to …
The worst experience in my life. they consistently miss pick ups then they don’t credit the account. I know that the city is changing the system and Republic is picking up our trash but they Athens never return my call after almost two …
Have been trying to contact them regarding a billing issue for over 2 weeks now. 0 response. Called and filled out customer service forms several times. the Live Chat never seems to work either. WIll try to avoid our company ever working with them again. Terrible customer service.
I’ve lived in a condo community for almost 12 years.. and Athens has always been our service provider. We have never had a problem with them… actually, the drivers have been so amazing. My kids love when the trash gets picked up… …
Athens Disposal has been our trash service for over 4 years now. I don’t understand why. The drivers are incompetent. If there is a vehicle in front of the bin, do you think that they could knock on the door to see if we could move it. Or …
unfortunately athens services has a monopoly in my area, and I have no other choice but to accept this company’s horrible attitude and customer service. If I had another choice of waste disposal service i would switch over in an instant! …
Athens billing is off the chart the worst I have ever dealt with. Consistently on-line bill pay payments are rejected with no reason, this is after 15 years of paying the bill this way. For the last year I have had 3 of the 4 payments get …
The guy that delievered my trash cans was very friendly. He even told me about what bins to get when I clean out my garage. He put the trash bags in the trash cans for me. His name was Tony I have lived in Norwalk for over 2 years and never met a driver like him. You have a good employee in him Athens.
By far, the worst experience I’ve had dealing with a company. Not just a trash company, but ANY company I’ve had to deal with. …
They provide very bad service, constantly missing pick up of the trash, I called 5 days and more than 20 times.
Every time call for complain they said will schedule next day or on the way, …
They consistently miss pick ups. Their phone customer service is great, but it doesn’t mean anything since they remotely send messages to the dispatchers that seem to have no control over the drivers. When they do miss pick ups they don’t …
The wheels on my 76 year old mothers black trashcan have been broken for months and she’s been calling for months and they keep saying they’re going to replace it next trash day but that hasn’t happened and it’s been months. She explains to …
Terrible company that is nearly impossible to get ahold of. They park in front of my house and take naps on my lawn and leave trash everywhere.
They are by far the worst. I requested bulky item pick up for flattened cardboard boxes. They email you back asking you how many you have then ask you to use rope to bundle the boxes together. After all of that, they dont even come pick it up. Boxes have been laying at the curb for 3 days now. The worst
Outdated web platform for requesting bulk-item pick-ups. Received the notice for items to be pick-up, but drivers failed to pick-up. Overall, I am not happy for the amount of money paying for waste management. Not sure how this company got the businesses from the Cities.
I was gone for 2 weeks vacation enjoying myself, but when I came back my neighbor told me Athens was dumping other people’s trash onto my property, I called them about it and they laughed and said I’m lucky they didn’t dump the entire city’s trash, that it was only the entire block’s SMDH
Athens services my apartment building and have been leaving the dumpster behind peoples cars so they can’t get out. Also they have been leaving the lids open backed up against the wall so now our entire building stinks. They should know better. Shame on them.
Every time Athens comes to dump the trash from the apartments behind my house you guys litter my alley with trash. It goes in my backyard, my driveway, and all down the alley. When I asked your workers to clean it up they said “ok next time …
I made a mistake and they rescheduled to pick my item up! Rosa was such a great help!
Horrible customer service. The person incharge taking out and bringing back our bins has been horrible. Never do we get our bins back on a timely manner or the same day. Our bins have been vandalized and then they want to charge us fees …
never go with these guys never sign any contract , do not be fooled with their services prices ,no customer service ,everything they say is a lie you have to call them everyday and all they do it’s transfer you to next worker without any …
Another rise in price in less than a year. Well over the CPI.
More than 25 % since 2018. They do not allow to schedule payments. They start picking up trash very early with noisy trucks.
Truly the worst garbage service I have ever experienced. Athens wont pick up extra trash bags because they were not in a trash can ….and they wont pick up my broken down boxes because they were not tied up……seriously you are trash …
For Santa Paula I tried calling them and they do not answer there phone. Hours on message and website say 7am but no one there. They didn’t pick up my trash. s
horrendous service bunch of complainers the drivers are the worse and complain about doing their job !!!! think they forgot what they signed up for …
This is literally the worst company I’ve ever encountered. They have been knowingly overcharging me for trash pickup for almost a year and I can get any resolution to the problem. We have called no less than 20 times and each time we are …
I am a property manager and this is the worst trash company I have had to deal with in Los Angeles. Each Customer Service Representative says a Manager will call me to resolve my case and they never call me!! …
I have ordered extra pick up service and an extra can from four different people on the phone. Each time they give a date and nothing happens. After two weeks, still no service. They are the only company in town and have a monopoly. I tried to change companies but there’s nobody else.
Horrible customer service. You would think that their top priority would be to pick up your trash, but any reason to not do their job works for them. Including your bin color… can’t use that one yet so we don’t do our only job that you pay for.
i called Athens to inquire for their senior citizens discounted cost as the current amount is excessive. I live alone and I don’t even have trash or recycle for athens to charge me $78 a month. Too much for seniors, and Athens does not care! What can I do, but suffer.
I use autopay and found I have been charged $31 for a declined charge. The credit card on file has absolutely no problem since I use it daily. Never contact me for it, and the amount of declined charge is ridiculous.
We pay for two pick-ups a week. but they rarley come twice. When we request pick-ups they never come. they also refuse to offer refunds for the days they miss. we are stuck with athens as they are the only service permitted in lomita.
I tried submitting a request for bulk item pickup on both of their websites (their landing page and the one specific for my city) and neither went through apparently! It even said “Submitted”! …
They often go weeks without picking up our trash, which is what we pay them to do. …
Worse company to deal with and unfortunately I have no choice because the city of Whittier picked them. There are 2 employees that go above and beyond to give great customer service and that’s Jose and Mercedes. Wish the other employees took the same care in providing help.
Athens Services is lacking in so many areas. Incompetence reigns at the customer service level and the level of the trash collectors themselves. The city of Glendora has contracted with them and so the residents are forced to use them. …
Almost 200 reviews and just 2 stars. I feel compelled to add my 2 cents. Athens has been collecting our trash for more than 20 years. Every week they come to the side of our house and grab everything, no problems and the guys have been …