AtHome Medical, Your Doctor, Your Hospital and You Whether your home care planning begins in the hospital or in your doctor’s office, our health care professionals are on hand to help you … See more
(Translated by Google) For the last four months this company has been sending my son feeding supplies. Recently, I have been able to speak with someone and get the supplies ordered. When I call they put me on hold then they switch me to the …
(Translated by Google) I don’t know what happened to this place that since December everything has been damaged. You call and they never answer, and they don’t call you back. I spent up to 2-3 weeks calling to have diapers delivered for my …
This company is so unprofessional, really bad customer service. I had to wait more than 30 minutes and then had to leave a message for someone to call me back. They called me back the next day to let me know they had the order and I have …
JOSEPH E VECCHI (Assistant Manager of Respiratory) is THE ONLY REASON I’m giving this company 5 stars! We’ve had several issues with equipment, whether it was delivered and missing essential parts, parts were faulty, never being …
Lucy was great at explaining all the equipment that I received as well as teaching me how to use it. Explaining what other customers have gone through and mistakes others have made so I don’t make the same ones. Basically setting me up for …
Joe Vecchi took very good care of us. He accommodated our expedited time frame for our needs and was knowledgeable of all the equipment we needed. Joe took his time to explain how the equipment works and was patient with us. Thank you Joe!
This place is terrible. You’ll wait on the phone forever then be treated with disdain and disrespect when, after several hours on hold, your call is taken. I’d have nothing to do with this place if I could.
DO NOT GIVE THEM YOUR BUSINESS. Worst place. Please do not do business with them. I have been waiting for equipment for over a month. STAY AWAY FROM THE PLACE.
Absolute worst of the worst. Forced to use by insurance but they have absolutely no idea what they are doing, make mistakes that are life threatening, and no professionalism. Use anyone else you can!
I would rate a negative number if I could. They suck at training their phone people. Robots no thought, all answers given are stock, straight from a script. Customer service– not.
I wish I would’ve taken heed of previous reviews, they weren’t exaggerating.
Spare yourself the headache of dealing with these people and go elsewhere.
Unfortunately this is the only choice of tier 1 provider my insurance has….new health plan in January, I hope I will never have to hear about this company again.
Very unprofessional people. They don’t care about their customers they just care about the profit. Very ignorant customer service. Pour at bookkeeping they try to charge you for things you have returned
The service is excellent. The people who answer the phones are very attentive and friendly. My orders always arrive on time. Congratulations to the managers.
My portable stopped working and I called at home medical and I was put on hold 6 times and they did nothing for me don’t give this place a second look the suck and the staff should be fired for pushing you of to the next person
Stay clear of this company. The staff guesses at the doctors orders and doesn’t understand the needs of patients. I wouldnt trust them with any of my medical needs including changing a bed pan.
My husband has a severe case of sleep apnea
This machine and mask they give him are not working and they aren’t helping much.please don’t waste your money on this company
Worst place to ever deal with. Have been waiting over a month for my CPAP supplies. Then I get lied to by the person on the phone. They don’t care about the patient.
I could not get used to a full face mask so I did not qualify so I went to their office try out a nasal mask took it home used it that night it works great the next day I get a notice in the mail that coming to take the machine away 3 …
These people are the absolute worse! It’s takes forever to get a human on the phone and when you do they don’t follow up! They have no auto replacement service available and when you do get an auto call it does not order your supplies! I’m switching to Ocean Home Health!
These people are a JOKE they don’t give a crap about you or your equipment I have been having so many problems with my sleeping machine and they do NOTHING!!!! They tell me someone will call and no one ever calls untill WEEKS !!!! Bad Business …
Very hard to work with, unprofessinal, I been waiting for 2 month to get my equpment, I never get call back after I spent 40 muintes to correct their informations .
Sam
I am writing this review while I am ON HOLD, once again with this shady firm. Very difficult company to work with. You will be on hold forever waiting for customer service. Very disappointing, especially for a company this is providing medically necessary goods and services.
waiting on the lines nearly half hour now, no answering service to say the office is close our what? feel like calling IRS….. terrible customer service experience
The guy that came to my house to get the CPAP machine, which they just decided to retrieve without actually talking to me, obviously couldn’t read the English language, I have a very large and visible sign which clearly states….in …
Worst customer service ever. No one answers their phones or emails. Need the patience of a saint to deal with them. Plus, they are not very bright. Sad situation. Surprised they stay in business with their model.
I can’t never get anyone on here to help me. They constantly give me the run around and keep transferring me. I had to yell at someone and say no your not transferring me again your the 6th person who I have spoken to. Horrible horrible company with customer service !!!!!
HORRIBLE SERVICE PERIOD NO ONE ANSWERS PHONE THEN ON HOLD FOREVER ABSOLUTELY HORRIBLE GO TO AMAZON TO BUY SUPPLIES AT HOME MEDICAL IS AN ABSOLUTE RIP OFF PERIOD 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤢🤢🤢🤢🤢🤢🤢🤢🤢 !!!!!!!!! AND THE CUSTOMER SERICE IS HORRIBLE AND RUDE AS HELL !!!!!! …
Spoke with a representative by the name of Rachel,she answered my questions and she made sure that I got all the supplies I would need for the the next few months.. …
This company is poorly managed. Most of the peoply are friendly, although I spoke to the head of the CPAP division and she was definately not friendly. They told me several times someone would call me back and it did not happen. There is no follow-up. I would not recoment this company.
30 minutes each time you call to get a part, than I get wrong part. Emergency number never called back. Finally talked to someone that said I can get part today, the delivery person said they can do it tomorrow. Really no help for a medical company. Next time will do my homework on what the hospital gives me.
I hate to break up the 1-star hitting streak, but I just actually had a pleasant experience with them. Got through to the right person quickly, with no wait time, and they explained my bill clearly & accurately to me. Not sure why everyone else is getting such a poor experience.
If I could give this place 0 stars I would. You can’t connect to a human, the telephone prompts do not give you the ability to order the necessary supplies. The ABSOLUTE WORST
WORST SERVICE EVER always send the wrong equipment rude RUDE rude long wait times on the phone watch your billing they send bills for supplies that you paid 4 years ago put me into collection over $ 17 from a 3 year old bill i …
I just got off the phone with a very nice lady who helped me switch my insurances on file and reorder supplies. Yes some wait times are long but it’s expected in Medical.
They can be nearly impossible to reach by phone, and the customer treatment can be good…but is mostly impersonal and mechanical. Sometimes it is like dealing with the government and DMV/MVC. They appear to be caught up in making a ton of …
2 times I have used them for CPAP supplies and they have dropped the ball on both orders and still owe me $$ from August they have not paid….will be calling Dr to get another supplier linked to my account.
XPO2 Portable stopped working 2 weeks ago. Told had to wait 3 WEEKS for replacement. Trouble was this was Christmas and New Years visiting time. Small tanks delivered quickly and pleasantly. BUT my arthritis prevents me from hooking up …
I’ve dealt with a few medical supply companies in NJ and have had minor problems before. However At Home Medical takes the prize for the most careless and indifferent behavior. The employees don’t seem to care about the life saving …
Big mistake if you do business with these people. You will be endlessly bombarded with calls by their robot and they will do nothing to stop it. They call when you’re driving. They call when you’re at the dentist or doctor or in a …
This place is TERRIBLE.. I called 3 weeks ago and was informed Id be contacted regarding drop off. Well, after I called to find out what was going on, I was informed the item we needed was not approved. Thanks for calling us to let us know, …
Horrible customer service. CHECK YOUR CREDIT CARD IF YOU RENT; WE WERE DOUBLE BILLED! They sell and rent the cheapest hospital bed available. The hospital bed we rented was a piece of junk– the only place that would rent to me because I’m …
I have only been employed at At Home Medical a short time and thus far it has been a very good experience. The training that I received was comprehensive and encouraging. This company has given me every opportunity to learn and grow. The …
I have worked for this place. It’s one of the most unprofessional places I’ve ever worked. Way understaffed. They could care how you are trained as long as the deliveries are made and they are billed. They could care less about their employees that are on the road. Investors run this business
When their representative came to the house, he was rude and never introduced himself. Just said, I need a table and walked in. Customer service was pretty good, and my questions were answered. But today, I received supplies that weren’t ordered so back they go. I am trying to get an address to return them to At Home.
A++++ service! My calls were answered immediately. Customer service was polite, courteous and extremely helpful. My cpap equipment arrived quickly. I have no problems working with At Home Medical!!!! Keep up the good work!
Got a CPAP machine ordered from my doctor took a month for them to get it to me. I was prescribed a heated hose for the machine they gave me a regular one. I called and they sent me a heated hose the wrong hose that doesn’t fit the mask I …
I must share today I called and got cut off 6 times untill I got Roxanne on the phone! FIVE stars for her! (Give her a raise) She was patient and kind…….Got what I needed – Maybe she should train the staff 🙂 that answers the phones.
The billing is a nightmare. I am getting multiple small (under$10.00) bills every cycle and cannot pay them all at once, cannot pay them all online together. And have to enter the invoice # for every transaction as there is no section just …
Been the guardian/POA of my sick father for the last 4 years. Used their services for a year, paid them thousands, yet the bills continued to rise. Haven’t used them for 3 years now and they continue to say the insurance my dad had declined …
Worst Customer service outside of Comcast. They showed up an hour late for the delivery, without the correct order, then the delivery driver lied on his notes, as did the dispatcher who promised a delivery yet this day. It showed up 24 …
I WAS also a potential new customer. This place is a joke….I can’t believe they have people’s health and comfort in their mission statement. Uncaring, nearly hostile representatives providing ‘customer service’. If you have any …
I’m new to the cpap experience. My dr. Sent in a prescription to reduce default settings.I got a call today, after a month that the machine would be adjusted to the Dr. Prescription. This whole sleep apnea thing is a scam.
Weeks to process Cpap order. I have been almost 2 months without a Cpap. I am a Registered Nurse, and have seen first hand potential consequences when someone with Sleep Apnea, goes without a Cpap machine. I was told that paperwork was …
Terrible service and zero follow thru- This company does not know the meaning of customer service! Waiting almost 3 weeks for them to finalize necessary paperwork for insurance company. I have called and e mailed the general manager and …
Avoid this DME company at all cost. Had issues with a device and they refused to follow up, answer emails, and hung up on me several times while trying to contact them. They only care about auto-shipping supplies so they can bill your …
I have been dealing with this company for two months trying to get a wheelchair for my mother! Numerous calls have been made with a wait time of 15 to 20 minutes! I have been told so many times not to worry that they will take care of …
I’d give them negative 10 stars if i could. They had a CPAP prescription for 6 weeks which they never filled, never contacted me — a series of excuses when i called and no action. Avoid them
Rude and unprofessional! I am a Nurse Practitioner with over 20 years of experience and will NEVER, EVER use this company again. “Miquel” was especially rude to an elderly patient and my staff. He made her cry 2 days before Christmas! I …
I would give no stars if possible. Difficult to work with, limited hours, staff is rude and condescending (refer to female clients as “sweetie” and “dear”), office schedules appointments in 3-hour blocks, which the on-the-road folks ignore …
Talk to your doctor, ask them for other options. This place is awful. It takes weeks for them to do what others do in days. And, now their delays are impacting my insurance coverage. Their staff is unprofessional, unsympathetic, and …
Never in my in the 8 years I had such horrible experiences with a medical supply company for our son. It’s as if they NEVER have “trach” supplies for a child who’s life depends on his “trachs.” Our son is now WITHOUT his supplies that are …
First you spend 25 minutes on hold and then they disconnect the call. They exchanged a oxygen concentrator that was malfunctioning on Friday and by Monday this one is doing the same thing. The service here is just awful!
This company has some of the worst customer service I’ve ever experienced. Wait times on hold are excessive no matter what time of day you call. Whether you call in an order for supplies or email an order, you can count on customer …
Dealt with Roxana & Ariel. They were both WONDERFUL! I was very impressed with the service I received. Thank you so much for your care, patience, & professionalism.
1 star is giving them too much of a credit. The worst and most incompetent customer service I’ve ever witnessed. Inconsistent billing. The fact that any doctor’s office uses this company for cpap equipment/services is beyond any logical comprehension.
Just got off the phone with them once again. I have no more filters and I need my nose pillows. I have spoken to the manager/boss.. but as you can see that didn’t help me one bit. This is a medical condition, I need medical supplies, what …
Just like others have said, my equipment broke; they refused to replace it, saying my insurance wouldn’t cover it; called my insurance and they said that was BS and started calling At Home Medical to get it sorted out. This is the work the …
I was told, the equipment is 100% covered in insurance. I dont have to pay anything. Today i received the bill for 540$. What kind of communication they are doing!!!! …
I don’t understand this company. I have had a cpap for a year now and every time I have to call At Home Medical for supplies their customer service sounds like I am bothering them. Called for my Doctors prescription for a new mask and the …
Currently on hold with them for 20 minutes. I’m stuck with this company because of my insurance. Send me CPAP supplies without my approval, when I called to return them they told me to just keep them because they are covered by insurance. …
I’ve been a customer for some time now. Unfortunately I have nothing good to say. Their products are not made to last, and their CPAP tubing breaks in mere weeks. …
USE ANOTHER COMPAY! NOT THIS ONE!I just started in my cpap experience and with this company I am at a Complete LOSS. I was NEVER fitted for a mask but trusted in what the First respiratory therapist …
This places is horrible, been calling for 3 days, now 4 trying to order new CPAP supplies. No one answers the phone you sit and listen to a recording. I only last 20 min on hold before I hang up. I will be looking for a new place to get my supplies. Stay away from this place.
When you talk to someone they’re great. However 45+ min later on hold, still can’t get someone to talk to for ordering a replacement mask for his CPAP.
Their equipment, at least for me, has been good. However, their customer service is poor–the customer is always wrong. Their main principle seems to be to spend as little time–on the phone or in person–with the patient as possible, even …
There is no way to give this company -ve rating. The worst company every. My doctor should be sued for putting order. I used Cpap match for 1 month. With 2 months chasing around in finding what it will cost me and trying to get equipment …
My supplies are supposed to be on auto-order to be delivered every three months. For the past two years the auto-delivery has not occurred, and the company’s response has always been for me to call every three months while they try to …
If I could give zero stars I would. This outfit has zero concept of customer service. They are never proactive. They do not return calls. They make you wait weeks and weeks for appointments. Then they cancel appointments the day before …
Worst Customer Service ever!!!! Over a month waiting for a new mask for my son, not even the Doctor got a response on the status of the mask. More than 2 weeks leaving voicemails that were never returned. There is no way to speak to a representative or get any question answered. NOT RECOMMENDED!!!!
I’ve been using a cpap and obtaining my supplies from at home for 5 years. Their customer service reps are the worst. Rude, unhelpful, and the order is usually wrong. But this has been the worst. I packed my new supplies and am away from …
It’s impossible to rate this facility properly to reflect their level of incompetence. Two months to get an appointment for a CPAP machine. Two months! Then told upon arrival for an appointment, that I would have a two hour wait. Do not …
very poor customer service. I don’t think they have enough employees. You wait forever for appointments. I waited 2 months for a CPAP machine. They give no support. Long waits on hold at a “Call Center” who can’t help. Rude people who give …
I am shocked at how bad the service is. I understand places are understaffed and that stresses the system, but the level of absolute incompetence combined with downright rude customer service employees is beyond unacceptable. How this is …
I am a potential new customer. I confirmed a prescriptions was sent to At Home Medical by my provider for a CPAP. I was told on a Friday that I would be contacted by At Home the following Mon/Tues – 3 weeks later, still waiting. I confirmed …
Absolutely no one cares about you there. Im brand new to the CPAP machine and people just keep pushing me off to a new person. Situation after situation after situation, almost 6 months now I still dont have a mask that works for me and I …
I have received very little caring about anything.
I went to the main office to pick a mask type.
I never had a call to explain anything. The employee accused me if lieing …
So far, not impressed with this company. Started CPAP with AtHome Medical March 2021. To date I have not received supplies which should be sent every 90 days. Was on hold 10 minutes before speaking with someone and they advised their …
Forget these scammers. Wish I saw all these negative reviews before I lost 8 WEEKS waiting for a cpap. I got fed up and got a cpap thru the mail in 2 days from an online place. …
This please is terrible. They leave you on hold for ever, never respond to left messages and the receptionist is doing you a favor by answering the phone. Find another company.
If I could give ZERO stars I would. No matter what day of the week. or time of the day, NO ONE ANSWERS THE PHONE. It’s common to wait for more than an hour and then get disconnected!
The are slow in everything, billings takes them a year to bill my insurance. than telling i have to pay 15 days later after the send the bill. equipment I need should be aromatic, never does so when i called they apologize. Apologize is …
This company is horrible they are incompetent and have no clue what they are doing. On 3 different occasions they have either delivered or picked up equipment at the wrong house. There is lack of communication between the order department …
at least they are consistent with the most recent reviews … all 1’s.
i wrote a complaint email to atlantic health VIPs and got a call from one of the suits … fast response … but hope faded quickly … the individual is …
The people that work here are SO RUDE. They make arbitrary policies, have long wait times, and price gouge you. You are better off buying your CPAP supplies from Amazon. Way cheaper and quicker. Stay away!
I hope you aren’t dying because trying to
get equipment from this place is a pain. I
called twice got nowhere. Sent an email
and waiting to hear back. Customer service is lousy. 😠 …
Absolutely rude and disrespectful over the phone after waiting 45 minutes to an hour. Couldn’t answer basic questions or transfer me to the appropriate person who could. Very condescending. I record ALL CALLS. I now have billing issues that …
The operators are so rude as if they are volunteering to answer clients phone calls with no regard nor care to even try to listen to the problem at hand .
They have no interest to solve problems . …
I changed insurance and called them every single week since January. Every time I called and waited on hold for over an hour, and asked how much I would be charged, they told me “it’s still being processed” and they would call me back. …
AVOID AT ALL COST – This med supplier has been a nightmare ever since my first interaction with them when I began CPAP and every interaction since. 7 weeks to get the unit only to find the nasal pillows caused ulcerations on my nostrils …
I was skeptical at first but I can finally understand all the bad reviews. The staff could not care less about their customers. I have been waiting for my CPAP mask to be sent out for over 3 weeks now. But apparently they only communicate …
I waited 3 months for my Resmed Cpap and went for a fitting. They fitted me with a mask that was too large and leaked. When I requested another mask they stated the insurance will not provide one. I’ve spent at least 8 hours on the phone …
Each time I try to call AtHome Medical Atlantic Health 88-287-0643 I get a recording that says please wait for a “brief wait”. I have waited for over 30 minutes and then gave up several times. …
Worst company ever. Doubled in price, can never get through and unprofessional. Billing is always 6 months in a rears and a nightmare to figure out. Looking for another company
This is the second company I tried for my Cpap machine and supplies. I thought the first one was terrible but after trying at home I am thinking of going back! At home medical has a billing company that does their billing but somehow at …
The worst experience EVER. Delivered supplies on Monday, no paperwork or account number left. Tuesday receive a call that they wanted to deliver my supplies. Tuesday night look for inner cannulas for husbands trach, wrong size. Weds call CS …
Was told my items have shipped over a month ago, but have not received anything. Emails are ignored and phone calls go unanswered. This seems like a scam.
The experience with this company is extremely horrible and that is no exaggeration. It’s like no one works there. You call and no one picks up for a very long time if at all. If they answer they transfer you to someone else who doesn’t …
Order was put in one week ago and no one has contacted me. Called three times unprofessional, hung up on me. Called again, on hold for 20 minutes and counting.
Lucy came by today (as scheduled) to bring a medical device and provided exceptional support. She was friendly, on-time, answered all questions, educated on product features and usage, and clearly stated expectations.
In person dealings were great with At Home Medical! However, trying to get them on the phone is next to impossible. And staff shortages due to COVID just isn’t a valid excuse anymore. If you’re going to send me bills, expect phone calls inquiring about them or they won’t be paid.
If I could give zero I would. Poor customer service. You will wait a really long time for your CPAP supplies and they will blame your doctor. I still haven’t received my order from 2 months ago. I am going to ask my doctor tomorrow for a …
Poor customer service. Four Invoices charged again, they think people don’t check they can put the Money in their pocket(Jan. & March ) they repeatedly charge, April was in same bill. Sent Feb.2022 invoice separately. Billing service is …
If I could rate this 0 stars, I would. AtHome Medical has been nothing short of a nightmare to deal with over the past year and half. Their antiquated website does not retain any billing information, so you’re stuck with paper invoices that …
Our delivery showed up on time and our delivery man was extremely polite and knowledgeable. He demonstrated how all equipment works to the fullest detail. Very satisfied especially during a difficult time for our family.
First time Auto-Pap user and Mariella, the RRT was great. She was thorough and patient with explaining everything I needed to know to use my machine properly. The location was easy to get to. Once my machine arrived, they scheduled my …
Pathetic. My cpap was ordered almost 4 months ago, doctors office told me I receive a call for an appointment 3 weeks ago and I’m still waiting on this sad business to contact me. Highly recommend using a different company.
Phone service to place an order with customer service sucks – crazy wait times and reps are sometimes disengaged and poorly trained as to product… web orders rarely work – so I had a problem with a recent order and stropped into the …
Awful company to deal with. Any questions regarding your bill will never be answered and in the meantime they charge you late fees. If you call the number there is no option for billing questions and after you wait 40mins+ they tell you that billing is a different option and they direct you to a voicemail so you waited for nothing.
Picked up my CPAP machine this past weekend, and I have to say it was a great experience! The clinician Mariella was very patient and kind when explaining how to use the machine and the perks to all the different masks available. She definitely put me at ease and helped me immensely. Thank you, Mariella!
My name is Anthony. I have been using at Home Medical for many years and have always been satisfied. Recently my health has declined and my cpap machine needed to be replaced. My order was expedited and insurance cleared in one day. But …
I was diagnosed with sleep apnea in March and the doctor told me AtHome Medicine would get in touch to setup a time to deliver the CPAP machine and give me a tutorial. I haven’t heard from them at all and whenever I call the phone rings and …
I can not say enough about how amazing the respiratory team is. My husband’s CPAP machine started to act up and then stopped working. I called in and got Jess Z on the phone from the respiratory team and asked what needed to be done. I …
Not sure what happened to AtHome Medical, but I have to find a new provider for CPAP supplies. Wait times on the phone are horrible only to have a terrible connection and dropped calls. Did you outsource your information center? I tried …
Everyone that we have met through at home deliveries or have spoken with over the phone have been so kind and helpful. They have shown genuine concern and shared guidance for my husband as we choose respiratory products for his care. Customer service of this caliber is so rare these days and greatly appreciated!!!
Nobody answers the phone. God forbid you have a question. They say they have EMERGENCY staff on call 24/7 but if no one is monitoring the phones how would you know if someone is calling for an EMERGENCY reason?? Additionally, they keep …
1 star is too generous. Minus 1 is more like it….The unprofessional, inept and incompetence of this organization is nothing but legendary. They SIMPLY DO NOT CARE! My Doctor ordered supplies on Nov 4. I called on Jan 23, (after 80 …
(Translated by Google) For the last four months this company has been sending my son feeding supplies. Recently, I have been able to speak with someone and get the supplies ordered. When I call they put me on hold then they switch me to the …
(Translated by Google) I don’t know what happened to this place that since December everything has been damaged. You call and they never answer, and they don’t call you back. I spent up to 2-3 weeks calling to have diapers delivered for my …
Joseph Veechi, is very nice professional ,
He explained all the process of how the machine works. Very kind and respectful!
This company is so unprofessional, really bad customer service. I had to wait more than 30 minutes and then had to leave a message for someone to call me back. They called me back the next day to let me know they had the order and I have …
Very efficient, friendly and helpful service
Great help an service. And very knowledgeable. Thank you.
JOSEPH E VECCHI (Assistant Manager of Respiratory) is THE ONLY REASON I’m giving this company 5 stars! We’ve had several issues with equipment, whether it was delivered and missing essential parts, parts were faulty, never being …
Lucy was great at explaining all the equipment that I received as well as teaching me how to use it. Explaining what other customers have gone through and mistakes others have made so I don’t make the same ones. Basically setting me up for …
Karen was very professuonal.
Joe Vecchi took very good care of us. He accommodated our expedited time frame for our needs and was knowledgeable of all the equipment we needed. Joe took his time to explain how the equipment works and was patient with us. Thank you Joe!
Mariella Oquendo who attended me was very helpful and gave me many options, 1st time using At home medical, we shall see…
Melissa was extremely thorough and very knowledgeable!
Don’t use this company unless you want to be on hold for at least a hr multiple times and wait over a month for your equipment
Excellent, thorough, attentive care by Joe Vecchi. I needed adjustments and Joe was patient until successful.
Slow and unhelpful.
They are awesome!!
Very bad service.
Hold times waiting for customer service are terrible
No answer when calling. Never received equipment
YOU NEVER GET YOUR ORDER!!!!!!!!!!!!! 1 STAR BECAUSE THEY DON’T HAVE “0”
The staff is rude and they don’t answer the 800 phone number
Terrible customer service! The calls are on hold for hours.
This place may be a scam. Try to find another provider
Worst co you would deal with ,,,, great in stealing your money without use their service and they don’t pick to talk to them
None of the staff no anything. Do not keep track of their inventory. Hold times are awful and staff is unresponsive and unsympathetic.
Rude bad service. Why my Dr chose them is beyond me. I want to send a phone message I got from one of your reps today
Is anyone there? They don’t answer the phone day after day?
Horrible dme since day one. So unhappy insurance company forced me to change from chop homecare.
they only got one star because I had to pick one. They never send me supplies and sent a bill for $3.95 to collection. THEY SUCK ASS.
This place is terrible. You’ll wait on the phone forever then be treated with disdain and disrespect when, after several hours on hold, your call is taken. I’d have nothing to do with this place if I could.
Watch your bills closely. They are poorly managed and do repeat charges and say your insurance declined it.
They don’t pick up the phone. They don’t return calls
I had another annoying phone call from “Amy the robot” again today.
There is seemingly no way to stop this unstoppable robot …
DO NOT GIVE THEM YOUR BUSINESS. Worst place. Please do not do business with them. I have been waiting for equipment for over a month. STAY AWAY FROM THE PLACE.
They are always polite and deliver when they say. Their automatic delivery is nice and they overnight when we had a breakdown!
Absolute worst of the worst. Forced to use by insurance but they have absolutely no idea what they are doing, make mistakes that are life threatening, and no professionalism. Use anyone else you can!
In overall I had a very bad experiencia with this company… they don’t care about the client!
Try calling them on the phone if you have 2 hours to wait on hold and then for your to be told they will taken your info and call you back.
Never receive delivery of needed supplies, which are supposed to be shipped to my home every 3 months. I have to go directly to doctor to get them.
I would rate a negative number if I could. They suck at training their phone people. Robots no thought, all answers given are stock, straight from a script. Customer service– not.
They never answer the phone, I have had an order place in since 09/13/2021 and still no response
I wish I would’ve taken heed of previous reviews, they weren’t exaggerating.
Spare yourself the headache of dealing with these people and go elsewhere.
Unfortunately this is the only choice of tier 1 provider my insurance has….new health plan in January, I hope I will never have to hear about this company again.
Very unprofessional people. They don’t care about their customers they just care about the profit. Very ignorant customer service. Pour at bookkeeping they try to charge you for things you have returned
The service is excellent. The people who answer the phones are very attentive and friendly. My orders always arrive on time. Congratulations to the managers.
This is my first with At Home Medical post covid pneumonia. From their office to field people are the best
My portable stopped working and I called at home medical and I was put on hold 6 times and they did nothing for me don’t give this place a second look the suck and the staff should be fired for pushing you of to the next person
Stay clear of this company. The staff guesses at the doctors orders and doesn’t understand the needs of patients. I wouldnt trust them with any of my medical needs including changing a bed pan.
My husband has a severe case of sleep apnea
This machine and mask they give him are not working and they aren’t helping much.please don’t waste your money on this company
Worst place to ever deal with. Have been waiting over a month for my CPAP supplies. Then I get lied to by the person on the phone. They don’t care about the patient.
I have been trying to order Items for two days You will Not answer the 800 number I have never had such problems anywhere ever before
I could not get used to a full face mask so I did not qualify so I went to their office try out a nasal mask took it home used it that night it works great the next day I get a notice in the mail that coming to take the machine away 3 …
These people are the absolute worse! It’s takes forever to get a human on the phone and when you do they don’t follow up! They have no auto replacement service available and when you do get an auto call it does not order your supplies! I’m switching to Ocean Home Health!
These people are a JOKE they don’t give a crap about you or your equipment I have been having so many problems with my sleeping machine and they do NOTHING!!!! They tell me someone will call and no one ever calls untill WEEKS !!!! Bad Business …
Very hard to work with, unprofessinal, I been waiting for 2 month to get my equpment, I never get call back after I spent 40 muintes to correct their informations .
Sam
I am writing this review while I am ON HOLD, once again with this shady firm. Very difficult company to work with. You will be on hold forever waiting for customer service. Very disappointing, especially for a company this is providing medically necessary goods and services.
waiting on the lines nearly half hour now, no answering service to say the office is close our what? feel like calling IRS….. terrible customer service experience
The guy that came to my house to get the CPAP machine, which they just decided to retrieve without actually talking to me, obviously couldn’t read the English language, I have a very large and visible sign which clearly states….in …
Worst customer service ever. No one answers their phones or emails. Need the patience of a saint to deal with them. Plus, they are not very bright. Sad situation. Surprised they stay in business with their model.
I can’t never get anyone on here to help me. They constantly give me the run around and keep transferring me. I had to yell at someone and say no your not transferring me again your the 6th person who I have spoken to. Horrible horrible company with customer service !!!!!
HORRIBLE SERVICE PERIOD NO ONE ANSWERS PHONE THEN ON HOLD FOREVER ABSOLUTELY HORRIBLE GO TO AMAZON TO BUY SUPPLIES AT HOME MEDICAL IS AN ABSOLUTE RIP OFF PERIOD 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤢🤢🤢🤢🤢🤢🤢🤢🤢 !!!!!!!!! AND THE CUSTOMER SERICE IS HORRIBLE AND RUDE AS HELL !!!!!! …
Spoke with a representative by the name of Rachel,she answered my questions and she made sure that I got all the supplies I would need for the the next few months.. …
This company is poorly managed. Most of the peoply are friendly, although I spoke to the head of the CPAP division and she was definately not friendly. They told me several times someone would call me back and it did not happen. There is no follow-up. I would not recoment this company.
30 minutes each time you call to get a part, than I get wrong part. Emergency number never called back. Finally talked to someone that said I can get part today, the delivery person said they can do it tomorrow. Really no help for a medical company. Next time will do my homework on what the hospital gives me.
They dont understand some problems that people have and they get defensive and threatening.
Impossible to get by phone (1 hour wait, then disconnect), so cannot ask a question.
I hate to break up the 1-star hitting streak, but I just actually had a pleasant experience with them. Got through to the right person quickly, with no wait time, and they explained my bill clearly & accurately to me. Not sure why everyone else is getting such a poor experience.
If I could give this place 0 stars I would. You can’t connect to a human, the telephone prompts do not give you the ability to order the necessary supplies. The ABSOLUTE WORST
WORST SERVICE EVER always send the wrong equipment rude RUDE rude long wait times on the phone watch your billing they send bills for supplies that you paid 4 years ago put me into collection over $ 17 from a 3 year old bill i …
I just got off the phone with a very nice lady who helped me switch my insurances on file and reorder supplies. Yes some wait times are long but it’s expected in Medical.
They can be nearly impossible to reach by phone, and the customer treatment can be good…but is mostly impersonal and mechanical. Sometimes it is like dealing with the government and DMV/MVC. They appear to be caught up in making a ton of …
2 times I have used them for CPAP supplies and they have dropped the ball on both orders and still owe me $$ from August they have not paid….will be calling Dr to get another supplier linked to my account.
You have no problems trying to charge me, but when I ask for assistance with your products I’m told to call a doctor.
XPO2 Portable stopped working 2 weeks ago. Told had to wait 3 WEEKS for replacement. Trouble was this was Christmas and New Years visiting time. Small tanks delivered quickly and pleasantly. BUT my arthritis prevents me from hooking up …
I’ve dealt with a few medical supply companies in NJ and have had minor problems before. However At Home Medical takes the prize for the most careless and indifferent behavior. The employees don’t seem to care about the life saving …
Big mistake if you do business with these people. You will be endlessly bombarded with calls by their robot and they will do nothing to stop it. They call when you’re driving. They call when you’re at the dentist or doctor or in a …
This place is TERRIBLE.. I called 3 weeks ago and was informed Id be contacted regarding drop off. Well, after I called to find out what was going on, I was informed the item we needed was not approved. Thanks for calling us to let us know, …
Horrible customer service. CHECK YOUR CREDIT CARD IF YOU RENT; WE WERE DOUBLE BILLED! They sell and rent the cheapest hospital bed available. The hospital bed we rented was a piece of junk– the only place that would rent to me because I’m …
I have only been employed at At Home Medical a short time and thus far it has been a very good experience. The training that I received was comprehensive and encouraging. This company has given me every opportunity to learn and grow. The …
I have worked for this place. It’s one of the most unprofessional places I’ve ever worked. Way understaffed. They could care how you are trained as long as the deliveries are made and they are billed. They could care less about their employees that are on the road. Investors run this business
When their representative came to the house, he was rude and never introduced himself. Just said, I need a table and walked in. Customer service was pretty good, and my questions were answered. But today, I received supplies that weren’t ordered so back they go. I am trying to get an address to return them to At Home.
A++++ service! My calls were answered immediately. Customer service was polite, courteous and extremely helpful. My cpap equipment arrived quickly. I have no problems working with At Home Medical!!!! Keep up the good work!
Wonderful experience. Very Helpful!
Got a CPAP machine ordered from my doctor took a month for them to get it to me. I was prescribed a heated hose for the machine they gave me a regular one. I called and they sent me a heated hose the wrong hose that doesn’t fit the mask I …
I must share today I called and got cut off 6 times untill I got Roxanne on the phone! FIVE stars for her! (Give her a raise) She was patient and kind…….Got what I needed – Maybe she should train the staff 🙂 that answers the phones.
The billing is a nightmare. I am getting multiple small (under$10.00) bills every cycle and cannot pay them all at once, cannot pay them all online together. And have to enter the invoice # for every transaction as there is no section just …
Been the guardian/POA of my sick father for the last 4 years. Used their services for a year, paid them thousands, yet the bills continued to rise. Haven’t used them for 3 years now and they continue to say the insurance my dad had declined …
Worst Customer service outside of Comcast. They showed up an hour late for the delivery, without the correct order, then the delivery driver lied on his notes, as did the dispatcher who promised a delivery yet this day. It showed up 24 …
I WAS also a potential new customer. This place is a joke….I can’t believe they have people’s health and comfort in their mission statement. Uncaring, nearly hostile representatives providing ‘customer service’. If you have any …
I’m new to the cpap experience. My dr. Sent in a prescription to reduce default settings.I got a call today, after a month that the machine would be adjusted to the Dr. Prescription. This whole sleep apnea thing is a scam.
Weeks to process Cpap order. I have been almost 2 months without a Cpap. I am a Registered Nurse, and have seen first hand potential consequences when someone with Sleep Apnea, goes without a Cpap machine. I was told that paperwork was …
Terrible service and zero follow thru- This company does not know the meaning of customer service! Waiting almost 3 weeks for them to finalize necessary paperwork for insurance company. I have called and e mailed the general manager and …
Avoid this DME company at all cost. Had issues with a device and they refused to follow up, answer emails, and hung up on me several times while trying to contact them. They only care about auto-shipping supplies so they can bill your …
I have been dealing with this company for two months trying to get a wheelchair for my mother! Numerous calls have been made with a wait time of 15 to 20 minutes! I have been told so many times not to worry that they will take care of …
I’d give them negative 10 stars if i could. They had a CPAP prescription for 6 weeks which they never filled, never contacted me — a series of excuses when i called and no action. Avoid them
Rude and unprofessional! I am a Nurse Practitioner with over 20 years of experience and will NEVER, EVER use this company again. “Miquel” was especially rude to an elderly patient and my staff. He made her cry 2 days before Christmas! I …
I would give no stars if possible. Difficult to work with, limited hours, staff is rude and condescending (refer to female clients as “sweetie” and “dear”), office schedules appointments in 3-hour blocks, which the on-the-road folks ignore …
Talk to your doctor, ask them for other options. This place is awful. It takes weeks for them to do what others do in days. And, now their delays are impacting my insurance coverage. Their staff is unprofessional, unsympathetic, and …
Never in my in the 8 years I had such horrible experiences with a medical supply company for our son. It’s as if they NEVER have “trach” supplies for a child who’s life depends on his “trachs.” Our son is now WITHOUT his supplies that are …
First you spend 25 minutes on hold and then they disconnect the call. They exchanged a oxygen concentrator that was malfunctioning on Friday and by Monday this one is doing the same thing. The service here is just awful!
This company has some of the worst customer service I’ve ever experienced. Wait times on hold are excessive no matter what time of day you call. Whether you call in an order for supplies or email an order, you can count on customer …
Dealt with Roxana & Ariel. They were both WONDERFUL! I was very impressed with the service I received. Thank you so much for your care, patience, & professionalism.
1 star is giving them too much of a credit. The worst and most incompetent customer service I’ve ever witnessed. Inconsistent billing. The fact that any doctor’s office uses this company for cpap equipment/services is beyond any logical comprehension.
Just got off the phone with them once again. I have no more filters and I need my nose pillows. I have spoken to the manager/boss.. but as you can see that didn’t help me one bit. This is a medical condition, I need medical supplies, what …
Just like others have said, my equipment broke; they refused to replace it, saying my insurance wouldn’t cover it; called my insurance and they said that was BS and started calling At Home Medical to get it sorted out. This is the work the …
I was told, the equipment is 100% covered in insurance. I dont have to pay anything. Today i received the bill for 540$. What kind of communication they are doing!!!! …
I don’t understand this company. I have had a cpap for a year now and every time I have to call At Home Medical for supplies their customer service sounds like I am bothering them. Called for my Doctors prescription for a new mask and the …
Currently on hold with them for 20 minutes. I’m stuck with this company because of my insurance. Send me CPAP supplies without my approval, when I called to return them they told me to just keep them because they are covered by insurance. …
I’ve been a customer for some time now. Unfortunately I have nothing good to say. Their products are not made to last, and their CPAP tubing breaks in mere weeks. …
USE ANOTHER COMPAY! NOT THIS ONE!I just started in my cpap experience and with this company I am at a Complete LOSS. I was NEVER fitted for a mask but trusted in what the First respiratory therapist …
This places is horrible, been calling for 3 days, now 4 trying to order new CPAP supplies. No one answers the phone you sit and listen to a recording. I only last 20 min on hold before I hang up. I will be looking for a new place to get my supplies. Stay away from this place.
When you talk to someone they’re great. However 45+ min later on hold, still can’t get someone to talk to for ordering a replacement mask for his CPAP.
I would not recommend them. Use another company. I found their reps to be unhelpful.
Their equipment, at least for me, has been good. However, their customer service is poor–the customer is always wrong. Their main principle seems to be to spend as little time–on the phone or in person–with the patient as possible, even …
There is no way to give this company -ve rating. The worst company every. My doctor should be sued for putting order. I used Cpap match for 1 month. With 2 months chasing around in finding what it will cost me and trying to get equipment …
My supplies are supposed to be on auto-order to be delivered every three months. For the past two years the auto-delivery has not occurred, and the company’s response has always been for me to call every three months while they try to …
Awful customer service!
Absolutely horrible!
Can never get through! …
They send equipment that you did not order to increase price.
If I could give zero stars I would. This outfit has zero concept of customer service. They are never proactive. They do not return calls. They make you wait weeks and weeks for appointments. Then they cancel appointments the day before …
Worst Customer Service ever!!!! Over a month waiting for a new mask for my son, not even the Doctor got a response on the status of the mask. More than 2 weeks leaving voicemails that were never returned. There is no way to speak to a representative or get any question answered. NOT RECOMMENDED!!!!
I’ve been using a cpap and obtaining my supplies from at home for 5 years. Their customer service reps are the worst. Rude, unhelpful, and the order is usually wrong. But this has been the worst. I packed my new supplies and am away from …
It’s impossible to rate this facility properly to reflect their level of incompetence. Two months to get an appointment for a CPAP machine. Two months! Then told upon arrival for an appointment, that I would have a two hour wait. Do not …
very poor customer service. I don’t think they have enough employees. You wait forever for appointments. I waited 2 months for a CPAP machine. They give no support. Long waits on hold at a “Call Center” who can’t help. Rude people who give …
I am shocked at how bad the service is. I understand places are understaffed and that stresses the system, but the level of absolute incompetence combined with downright rude customer service employees is beyond unacceptable. How this is …
I am a potential new customer. I confirmed a prescriptions was sent to At Home Medical by my provider for a CPAP. I was told on a Friday that I would be contacted by At Home the following Mon/Tues – 3 weeks later, still waiting. I confirmed …
Need to order supplies and was on hold for over 40 minutes. Was unable to order supplies online. Gave up!
Absolutely no one cares about you there. Im brand new to the CPAP machine and people just keep pushing me off to a new person. Situation after situation after situation, almost 6 months now I still dont have a mask that works for me and I …
I have received very little caring about anything.
I went to the main office to pick a mask type.
I never had a call to explain anything. The employee accused me if lieing …
So far, not impressed with this company. Started CPAP with AtHome Medical March 2021. To date I have not received supplies which should be sent every 90 days. Was on hold 10 minutes before speaking with someone and they advised their …
Forget these scammers. Wish I saw all these negative reviews before I lost 8 WEEKS waiting for a cpap. I got fed up and got a cpap thru the mail in 2 days from an online place. …
This please is terrible. They leave you on hold for ever, never respond to left messages and the receptionist is doing you a favor by answering the phone. Find another company.
If I could give ZERO stars I would. No matter what day of the week. or time of the day, NO ONE ANSWERS THE PHONE. It’s common to wait for more than an hour and then get disconnected!
The are slow in everything, billings takes them a year to bill my insurance. than telling i have to pay 15 days later after the send the bill. equipment I need should be aromatic, never does so when i called they apologize. Apologize is …
This company is horrible they are incompetent and have no clue what they are doing. On 3 different occasions they have either delivered or picked up equipment at the wrong house. There is lack of communication between the order department …
at least they are consistent with the most recent reviews … all 1’s.
i wrote a complaint email to atlantic health VIPs and got a call from one of the suits … fast response … but hope faded quickly … the individual is …
The people that work here are SO RUDE. They make arbitrary policies, have long wait times, and price gouge you. You are better off buying your CPAP supplies from Amazon. Way cheaper and quicker. Stay away!
I hope you aren’t dying because trying to
get equipment from this place is a pain. I
called twice got nowhere. Sent an email
and waiting to hear back. Customer service is lousy. 😠 …
Absolutely rude and disrespectful over the phone after waiting 45 minutes to an hour. Couldn’t answer basic questions or transfer me to the appropriate person who could. Very condescending. I record ALL CALLS. I now have billing issues that …
Roxana, Pam and Ana were extremely helpful and flexible in helping me with the sleep therapy equipment needed for my family. Thank you!
The operators are so rude as if they are volunteering to answer clients phone calls with no regard nor care to even try to listen to the problem at hand .
They have no interest to solve problems . …
I changed insurance and called them every single week since January. Every time I called and waited on hold for over an hour, and asked how much I would be charged, they told me “it’s still being processed” and they would call me back. …
AVOID AT ALL COST – This med supplier has been a nightmare ever since my first interaction with them when I began CPAP and every interaction since. 7 weeks to get the unit only to find the nasal pillows caused ulcerations on my nostrils …
I was skeptical at first but I can finally understand all the bad reviews. The staff could not care less about their customers. I have been waiting for my CPAP mask to be sent out for over 3 weeks now. But apparently they only communicate …
I waited 3 months for my Resmed Cpap and went for a fitting. They fitted me with a mask that was too large and leaked. When I requested another mask they stated the insurance will not provide one. I’ve spent at least 8 hours on the phone …
Each time I try to call AtHome Medical Atlantic Health 88-287-0643 I get a recording that says please wait for a “brief wait”. I have waited for over 30 minutes and then gave up several times. …
Worst company ever. Doubled in price, can never get through and unprofessional. Billing is always 6 months in a rears and a nightmare to figure out. Looking for another company
This is the second company I tried for my Cpap machine and supplies. I thought the first one was terrible but after trying at home I am thinking of going back! At home medical has a billing company that does their billing but somehow at …
The worst experience EVER. Delivered supplies on Monday, no paperwork or account number left. Tuesday receive a call that they wanted to deliver my supplies. Tuesday night look for inner cannulas for husbands trach, wrong size. Weds call CS …
Was told my items have shipped over a month ago, but have not received anything. Emails are ignored and phone calls go unanswered. This seems like a scam.
The experience with this company is extremely horrible and that is no exaggeration. It’s like no one works there. You call and no one picks up for a very long time if at all. If they answer they transfer you to someone else who doesn’t …
Order was put in one week ago and no one has contacted me. Called three times unprofessional, hung up on me. Called again, on hold for 20 minutes and counting.
Lucy came by today (as scheduled) to bring a medical device and provided exceptional support. She was friendly, on-time, answered all questions, educated on product features and usage, and clearly stated expectations.
Today marks 9 months that I’ve been waiting for this terrible company to fill my order for a new cpap machine. …
In person dealings were great with At Home Medical! However, trying to get them on the phone is next to impossible. And staff shortages due to COVID just isn’t a valid excuse anymore. If you’re going to send me bills, expect phone calls inquiring about them or they won’t be paid.
If I could give zero I would. Poor customer service. You will wait a really long time for your CPAP supplies and they will blame your doctor. I still haven’t received my order from 2 months ago. I am going to ask my doctor tomorrow for a …
Poor customer service. Four Invoices charged again, they think people don’t check they can put the Money in their pocket(Jan. & March ) they repeatedly charge, April was in same bill. Sent Feb.2022 invoice separately. Billing service is …
Great service and knowledgeable staff
Pam helped me with my cpap and answered all my questions and had good insight on possible issues I could have
Roxana from respiratory was unbelievably knowledgeable and helpful.
I had an issue with the pillows on my mask and needed immediate help so I came …
If I could rate this 0 stars, I would. AtHome Medical has been nothing short of a nightmare to deal with over the past year and half. Their antiquated website does not retain any billing information, so you’re stuck with paper invoices that …
Karen did an excellent job acquainting me with my CPAP machine and now I feel very confident I will be able to successfully use this therapy.
Pam did an excellent job training in the use of a CPAP machine. Her
Knowledge, patience, and communication skills were ver much appreciated.
Cpap equipment is much cheaper on Amazon. When they send the bill to CareCentrix, it’s marked up and nobody can answer questions why?
Our delivery showed up on time and our delivery man was extremely polite and knowledgeable. He demonstrated how all equipment works to the fullest detail. Very satisfied especially during a difficult time for our family.
First time Auto-Pap user and Mariella, the RRT was great. She was thorough and patient with explaining everything I needed to know to use my machine properly. The location was easy to get to. Once my machine arrived, they scheduled my …
Pathetic. My cpap was ordered almost 4 months ago, doctors office told me I receive a call for an appointment 3 weeks ago and I’m still waiting on this sad business to contact me. Highly recommend using a different company.
Phone service to place an order with customer service sucks – crazy wait times and reps are sometimes disengaged and poorly trained as to product… web orders rarely work – so I had a problem with a recent order and stropped into the …
After my initial problems with ATM, they have been amazing. They get me my tanks ASAP. Steve is a great employee. Very personable and helpful m
I wish I could give this poorly managed place with the worst employees, 0 stars. Will be reaching out to the BBB. …
Awful company to deal with. Any questions regarding your bill will never be answered and in the meantime they charge you late fees. If you call the number there is no option for billing questions and after you wait 40mins+ they tell you that billing is a different option and they direct you to a voicemail so you waited for nothing.
Picked up my CPAP machine this past weekend, and I have to say it was a great experience! The clinician Mariella was very patient and kind when explaining how to use the machine and the perks to all the different masks available. She definitely put me at ease and helped me immensely. Thank you, Mariella!
My name is Anthony. I have been using at Home Medical for many years and have always been satisfied. Recently my health has declined and my cpap machine needed to be replaced. My order was expedited and insurance cleared in one day. But …
I was diagnosed with sleep apnea in March and the doctor told me AtHome Medicine would get in touch to setup a time to deliver the CPAP machine and give me a tutorial. I haven’t heard from them at all and whenever I call the phone rings and …
I can not say enough about how amazing the respiratory team is. My husband’s CPAP machine started to act up and then stopped working. I called in and got Jess Z on the phone from the respiratory team and asked what needed to be done. I …
Not sure what happened to AtHome Medical, but I have to find a new provider for CPAP supplies. Wait times on the phone are horrible only to have a terrible connection and dropped calls. Did you outsource your information center? I tried …
Everyone that we have met through at home deliveries or have spoken with over the phone have been so kind and helpful. They have shown genuine concern and shared guidance for my husband as we choose respiratory products for his care. Customer service of this caliber is so rare these days and greatly appreciated!!!
Nobody answers the phone. God forbid you have a question. They say they have EMERGENCY staff on call 24/7 but if no one is monitoring the phones how would you know if someone is calling for an EMERGENCY reason?? Additionally, they keep …
1 star is too generous. Minus 1 is more like it….The unprofessional, inept and incompetence of this organization is nothing but legendary. They SIMPLY DO NOT CARE! My Doctor ordered supplies on Nov 4. I called on Jan 23, (after 80 …