Worst internet website, you can’t see how much you owe, last payment made, how much you’ve consumed or anything and they charge you $2 for paying online. To me that sounds like a scam to charge you to pay online which coincidentally also …
Absolutely the worst customer service in the world, idiots occupy their offices. They neglect to get you correct information, don’t communicate well at all, and won’t to provide any sort of good will when they fail miserably at their job.
Got a broken backflow notice, call the department to make arrangements as ordered in the letter, it’s for the irrigation system which is capped off and no longer connected! Can’t even get through except to leave a message because that …
Their customer service is awful. I called them to setup temporary service on my rental property that is under contract. I asked them to keep the water on for one day for a final walk-through so the buyers could check everything before …
My water bill is paid online every month! I always receive confirmation it’s paid. At least every other month my water still gets shut off. My husband now prints confirmation and puts it in the meter. Now once agin they shut my water off …
I have been a customer for 4 years, never missed a payment a single time. Until recently because the entire payment system changed and I could not figure it out. I put it off until I could sit down and figure out the new web page but I …
Auburn water is great. I have been a member since November 2017. Their website is easy to use, payments are simple, and their water prices are excellent. When I first moved in, I had fresh sod and kept the sprinklers on…and forgot them …
If I could give this company ZERO stars I would! I received my water bill this month and its $244.59!!! We never go over $25! We had the old digital meter and I made them come out and change it to the electronic one that my neighbors have. …
My family and I have lived at our residence for 5 years and have never had an issue with our bill. I work out of town and he works in the health care. This morning they turned off our water over $92 even though it was paid before they …
The company requires an annual backflow test to protect the drinking water system. I get that and don’t even mind having to pay for the test. Why Auburn Water can’t amortize the $45 annual fee so as to avoid a separate bill is beyond me. …
Quick to blow you off, rude on the phone.
I loved my visit hers
Great prices, quick and friendly service.
I thought that the days of smelly bleach water were behind us but apparently it’s seasonal! I’ve called to complain but it hasn’t helped….
I can never find the web number and end up having to call in to pay the bill. Every month it’s aggravating at best.
Horrible water company that is antiquated in its set up. You shouldn’t have to go through all the hoops just when you move to a different house.
Walked right in and ordered water for an established connection. She was polite and helpful. Bill will be transferred to my name within 24 hours.
Worst internet website, you can’t see how much you owe, last payment made, how much you’ve consumed or anything and they charge you $2 for paying online. To me that sounds like a scam to charge you to pay online which coincidentally also …
Absolutely the worst customer service in the world, idiots occupy their offices. They neglect to get you correct information, don’t communicate well at all, and won’t to provide any sort of good will when they fail miserably at their job.
Got a broken backflow notice, call the department to make arrangements as ordered in the letter, it’s for the irrigation system which is capped off and no longer connected! Can’t even get through except to leave a message because that …
Their customer service is awful. I called them to setup temporary service on my rental property that is under contract. I asked them to keep the water on for one day for a final walk-through so the buyers could check everything before …
My water bill is paid online every month! I always receive confirmation it’s paid. At least every other month my water still gets shut off. My husband now prints confirmation and puts it in the meter. Now once agin they shut my water off …
I have been a customer for 4 years, never missed a payment a single time. Until recently because the entire payment system changed and I could not figure it out. I put it off until I could sit down and figure out the new web page but I …
Auburn water is great. I have been a member since November 2017. Their website is easy to use, payments are simple, and their water prices are excellent. When I first moved in, I had fresh sod and kept the sprinklers on…and forgot them …
If I could give this company ZERO stars I would! I received my water bill this month and its $244.59!!! We never go over $25! We had the old digital meter and I made them come out and change it to the electronic one that my neighbors have. …
My family and I have lived at our residence for 5 years and have never had an issue with our bill. I work out of town and he works in the health care. This morning they turned off our water over $92 even though it was paid before they …
The company requires an annual backflow test to protect the drinking water system. I get that and don’t even mind having to pay for the test. Why Auburn Water can’t amortize the $45 annual fee so as to avoid a separate bill is beyond me. …