If you are looking for honesty, this is not the insurance company you want to go with!! We will be changing insurance companies!! Agents tell you one thing, but when it comes down to it, they were wrong and don’t honor their word!!
This AAA Missouri is worst auto insurance branch!!
They don’t care their customers!
They’ve got unprofessional agents!
I would not recommend this insurance!
Outstanding organization with outstanding people that go above and beyond to assist members in times of need but also there to help book that Disney vacation also! Well done!
No one was waiting. i was told I had to leave the building even though I was in line already and there were six spots for waiting inside that were vacant. I had. to leave and reenter . . Receptionist was given conflicting instructions.
The phone mailbox of my agent is always full so I can never get in touch with him. They mailed me a paper from someone else’s policy, complete with that person’s name, address, policy number, and mortgage loan number. Now I’m concerned that they could mail my information to someone else. I’m switching companies ASAP.
Been calling for over an hour. Can’t get anyone to answer the phone. And when they do, they tell me they’re in California and can’t help me. How is this possible when i’m calling the mason rd., st. louis, mo phone number?
In and out while obtaining a blunder of useful information. My agent is Linda and she is awesome! Also, cheaper rates and better coverage than State Farm!
The extremely feminine man that I was on the phone with started to yell at another worker then proceeded to be hateful with me due to his aggrevation with another worker. I then asked to speak with someone else that would be more professional and he hung up the phone…
If I could give a negative rating, I most certainly would, besides horrible customer service, they illegally took $300 out of my bank account, completely unauthorized
Please take your money elsewhere. This company used to be the standard. I don’t know what happened. They can’t keep your account and benefits straight. Twice I’ve tried to upgrade and it just doesn’t get done. I don’t get charged for it but once again I’ve been left stranded thanks to AAA. This will be my last time with them.
Tho I have been carrying AAA insurance for many years, the service from office to office is inconsistant.
In San Rafael the overall service was terrific and my agent, Angelo, was beyond …
they’re HORRIBLE with sending checks for their clients mistakes. have been waiting on my checks for over a month when THEIR client hit me and my family!!!
My experience was with James Fink. His last name fits well. My car was hit by their customer. Fink was the adjuster. Fink decided AAA would do substandard repairs. My hood was creased, no replacement. My headlights are adaptive…..they …
overall helpful in transitioning insurance from out of state to Missouri. overall was able to reach the same sales agent and receive the information needed for home and auto insurance
AAA is the best car insurance group I’ve ever had. They save me a noticable amount of money and have taken care of me when I needed them. I wish I had coverage with them years ago.
Rv coverages sux.. been a member eover 3 years and added RV and premiere membership and the tow for an rv you have to wait a week and it will only tow you a few miles.
Never-ending ridiculous and poor record keeping. For about twenty-five years my wife and I were happy with AAA. However, the last couple years they have not been able to effectively make changes to the policy that “stick” and enter the …
Great customer service and very helpful. I have been a member for 20 yrs. They have helped me with locked doors in the snow, dead battery n flat tire. Also towing my car after an accident from a deer. There employees are nice and quick and helpful when i needed them.
They’ve been good for a couple of years for my insurance, but canceled me due to filing a couple claims. Oh yeah, I am a 23 year member. I guess its time to drop them completly
I have nothing good to say about AAA customer service by phone or their web site. It would seem impossible to get someone to answer the phone and on the outside chance someone does answer you will be placed on hold for another 45 min or …
We’ve been getting mis-addressed mail from this office in St.Louis for 3 years now. Can’t get anybody on the phone to listen to the problem. My call got bounced all the way to California.
Triple A has not handled my policy well at all, after being on hold for 30 minutes I find out that I have to get a new policy this time around because the last time “no one asked the right questions” so I am paying for their mistakes. The …
This place rocks. With your membership you get plenty of perks. Recently I got passport photos and two documents notarized for free. They have great travel planning services at no cost, included in membership fee, roadside service is quick …
I had car trouble on 9/12/20 and pulled on to the shoulder of highway 64. I waited around an hour for driver to arrive. Driver’s name was Jordan and he couldn’t have been nicer or more competent. He put gas in my car and when it still …
They will send their independent contractor to basically total your vehicle and not pay for your damages been fighting this since 4/15/2022 now 5/14/2022 when writing this review I pay for the aaa permire service been a member since 2011
They are open and ready to help you with all your travel needs. You can get your passport photos taken there. They offer discounts for theme parks. Very nice helpful people working there.
On December 19th I contacted AAA twice for assistance and spoke to the same lady, who stated that she would send help but did not.. Hours later I got a different person that said there was no record that I called before . As a resultThe …
I called to get a battery jump & it took 3 hours to get service on a nice spring day not rush hour. I was told by several employees that AAA is decommissioning their fleet of service vehicles & contacted everything out. There was mass …
I can see why the dry rubbed wings are popular. Delicious and meaty. I’m not a big fan of spicy but these had just the right amount of heat. Good selection of wine for those of us who are here with the beer drinkers. Husband having a …
I was sent a letter from VP Ray Posey and since they couldn’t provide service they would reimburse for other roadside provider assistance. I called about this and asked to adjust my membership fee since I had 2 vehicles that needed …
I was out of service calls on my membership so this company decided they would do me a favor and renew my membership four months early. They abuse their power to withdraw payment from my account and decided to renew me for $48. …
We have been with AAA for 11 years and recently moved to Kansas from California. We changed our location with AAA and received a new premium amount with AAA MIissouri. We signed the paperwork agreeing to the premium amount.. After 2 weeks …
This is the second day trying to cancel my renters insurance policy since I am moving. I was on hold for 30 minutes yesterday, Today, I have been transferred 3 times already…as I outsmarted the system to actually get a person. I am 18 …
Someone with AAA Missouri Insurance drove into a storage POD of mine damaging $6000 worth of furniture. The ladies that have been assigned to my case have been extremely unresponsive and have not provided me with the proper process …
My car broke down yesterday and I got a flat tire. AAA got there in a timely manner. Had an issue jacking up the car- he said he didn’t realize the ball joint was broke- had me drive the car which ruined the wheel, tire and axle and added over $600 to my repair bill. The driver was nice, but not as knowledgeable as he should have been
Great help!
Was at the park and had just gotten back to my vehicle. Unpleasantly surprised when I went to start it and it wouldn’t turn over. “Sam the Man” happened to be …
Fantastic location to get some travel help and passport photos. Emma was super friendly and made the boring process of getting passport photos as enjoyable as it could be.
On 10/1/22 at 2:02pm, we called for roadside service for towing when the thermostat on our Explorer showed it was over heating and had lost it’s antifreeze. We were told a tow had been called. After 7 times of being told the tow would be …
AAA Missouri
(Translated by Google) very good!
(Original)
很好！
Great service
Mainly a call center
Awesome place to go
Good service
Love the AAA!
Great place
Very helpful staff
Worst telephone servic ever!
They had a notary
Recommend this place for insurance.
Always busy & Understaffed
they suck
Very helpful and professional services.
Very nice staff and friendly
They will treat you right “
Always AAA … never be without it!!!
Always fast and courteous.
Great place for auto and home insurance
Never-ending ridiculous and poor record keeping.
Don’t know what I’d do without AAA.
Go here to get your International driver’s license.
The mapping/travel service for members us exemplary
They never showed up or told me anything
Very dishonest claims handling
Always enjoyed delivering here
Great service and helpful sgents.
Great customer service at a good price also
Great helpful people. Cheap insurance
They let a relative cash my friend policy and gave no explanation. Ridiculous
Told me what I wanted to know. And helped me with what I needed to get done
User friendly. I can navigate this website without any issues.
Great service. I have been a member for more than 20 years.
People on the phone we very unwilling to help or offer their assistance in any way. I hung up.
Great service provided by east end towing!
AAA Didn’t even have the battery for the battery service call I made. Total waste of time…
Took me almost a week to get thru on phone. Always busy. Understaffed
There insurance is high. They are not the insurance co. they used to be.
She was competent, knowledgeable, and very nice.
Dirty, bed bug infested, unprofessional staff, piss poor management outdated building. One star still isn’t low enough.
Great folks to deal with. Always helpful and friendly.
The person who answered the phone was helpful and took care of the problem right away.
My Trip Tik planner did an awesome job for me!
This is by far, the best customer service, I’ve encountered in all of Missouri.
DO NOT USE…rates are only a little lower than real insurance companies but they will not pay out on large claims.
Great place, friendly staff. And you can get your international driving license very fast.
Fast good service. We’re out of one item I was look for and they mailed to me in less than a week.
Great place to quickly get a Passport photo. Friendly knowledgeable staff.
Best road side service ever..
Have always been there when I needed them! Treated my parents exceptionally well during an accident when a driver T-Boned them!
Love to get maps and your books there. Don’t like to depend on wifi or internet when traveling. I’m a book person
Got my international drivers license quickly less than 15min
Lisa H. Was such a great help. She went above and beyond helping us plan our trip. 👍👍👍 …
If you are looking for honesty, this is not the insurance company you want to go with!! We will be changing insurance companies!! Agents tell you one thing, but when it comes down to it, they were wrong and don’t honor their word!!
This AAA Missouri is worst auto insurance branch!!
They don’t care their customers!
They’ve got unprofessional agents!
I would not recommend this insurance!
Outstanding organization with outstanding people that go above and beyond to assist members in times of need but also there to help book that Disney vacation also! Well done!
No one was waiting. i was told I had to leave the building even though I was in line already and there were six spots for waiting inside that were vacant. I had. to leave and reenter . . Receptionist was given conflicting instructions.
The phone mailbox of my agent is always full so I can never get in touch with him. They mailed me a paper from someone else’s policy, complete with that person’s name, address, policy number, and mortgage loan number. Now I’m concerned that they could mail my information to someone else. I’m switching companies ASAP.
Got insurance for my new ride. I am a AAA customer for life!!
Great rates. Great service.
Been calling for over an hour. Can’t get anyone to answer the phone. And when they do, they tell me they’re in California and can’t help me. How is this possible when i’m calling the mason rd., st. louis, mo phone number?
I like getting my books and maps here, but I was told it is all going online. I’m not happy so I may rescind my membership.
In and out while obtaining a blunder of useful information. My agent is Linda and she is awesome! Also, cheaper rates and better coverage than State Farm!
I was able to quickly and succinctly acquire my international drivers permit. The individuals working there were all very kind and helpful as well.
My travel agent was amazing. Too bad Covid required us to cancel our cruise.
The extremely feminine man that I was on the phone with started to yell at another worker then proceeded to be hateful with me due to his aggrevation with another worker. I then asked to speak with someone else that would be more professional and he hung up the phone…
Don’t know how I’d get through life without my membership. Best present I’ve ever gotten that keeps on going
If I could give a negative rating, I most certainly would, besides horrible customer service, they illegally took $300 out of my bank account, completely unauthorized
Please take your money elsewhere. This company used to be the standard. I don’t know what happened. They can’t keep your account and benefits straight. Twice I’ve tried to upgrade and it just doesn’t get done. I don’t get charged for it but once again I’ve been left stranded thanks to AAA. This will be my last time with them.
Tho I have been carrying AAA insurance for many years, the service from office to office is inconsistant.
In San Rafael the overall service was terrific and my agent, Angelo, was beyond …
they’re HORRIBLE with sending checks for their clients mistakes. have been waiting on my checks for over a month when THEIR client hit me and my family!!!
My experience was with James Fink. His last name fits well. My car was hit by their customer. Fink was the adjuster. Fink decided AAA would do substandard repairs. My hood was creased, no replacement. My headlights are adaptive…..they …
overall helpful in transitioning insurance from out of state to Missouri. overall was able to reach the same sales agent and receive the information needed for home and auto insurance
Paul Richards answered ALL my questions and got me 3 memberships with AAA for a total of $58.00 for 14 months (thru March 25, 2023)
AAA is the best car insurance group I’ve ever had. They save me a noticable amount of money and have taken care of me when I needed them. I wish I had coverage with them years ago.
Rv coverages sux.. been a member eover 3 years and added RV and premiere membership and the tow for an rv you have to wait a week and it will only tow you a few miles.
Never-ending ridiculous and poor record keeping. For about twenty-five years my wife and I were happy with AAA. However, the last couple years they have not been able to effectively make changes to the policy that “stick” and enter the …
Great customer service and very helpful. I have been a member for 20 yrs. They have helped me with locked doors in the snow, dead battery n flat tire. Also towing my car after an accident from a deer. There employees are nice and quick and helpful when i needed them.
They’ve been good for a couple of years for my insurance, but canceled me due to filing a couple claims. Oh yeah, I am a 23 year member. I guess its time to drop them completly
I have nothing good to say about AAA customer service by phone or their web site. It would seem impossible to get someone to answer the phone and on the outside chance someone does answer you will be placed on hold for another 45 min or …
We’ve been getting mis-addressed mail from this office in St.Louis for 3 years now. Can’t get anybody on the phone to listen to the problem. My call got bounced all the way to California.
Triple A has not handled my policy well at all, after being on hold for 30 minutes I find out that I have to get a new policy this time around because the last time “no one asked the right questions” so I am paying for their mistakes. The …
This place rocks. With your membership you get plenty of perks. Recently I got passport photos and two documents notarized for free. They have great travel planning services at no cost, included in membership fee, roadside service is quick …
I had car trouble on 9/12/20 and pulled on to the shoulder of highway 64. I waited around an hour for driver to arrive. Driver’s name was Jordan and he couldn’t have been nicer or more competent. He put gas in my car and when it still …
They will send their independent contractor to basically total your vehicle and not pay for your damages been fighting this since 4/15/2022 now 5/14/2022 when writing this review I pay for the aaa permire service been a member since 2011
They are open and ready to help you with all your travel needs. You can get your passport photos taken there. They offer discounts for theme parks. Very nice helpful people working there.
On December 19th I contacted AAA twice for assistance and spoke to the same lady, who stated that she would send help but did not.. Hours later I got a different person that said there was no record that I called before . As a resultThe …
I called to get a battery jump & it took 3 hours to get service on a nice spring day not rush hour. I was told by several employees that AAA is decommissioning their fleet of service vehicles & contacted everything out. There was mass …
I can see why the dry rubbed wings are popular. Delicious and meaty. I’m not a big fan of spicy but these had just the right amount of heat. Good selection of wine for those of us who are here with the beer drinkers. Husband having a …
I was sent a letter from VP Ray Posey and since they couldn’t provide service they would reimburse for other roadside provider assistance. I called about this and asked to adjust my membership fee since I had 2 vehicles that needed …
I was out of service calls on my membership so this company decided they would do me a favor and renew my membership four months early. They abuse their power to withdraw payment from my account and decided to renew me for $48. …
We have been with AAA for 11 years and recently moved to Kansas from California. We changed our location with AAA and received a new premium amount with AAA MIissouri. We signed the paperwork agreeing to the premium amount.. After 2 weeks …
This is the second day trying to cancel my renters insurance policy since I am moving. I was on hold for 30 minutes yesterday, Today, I have been transferred 3 times already…as I outsmarted the system to actually get a person. I am 18 …
Someone with AAA Missouri Insurance drove into a storage POD of mine damaging $6000 worth of furniture. The ladies that have been assigned to my case have been extremely unresponsive and have not provided me with the proper process …
My car broke down yesterday and I got a flat tire. AAA got there in a timely manner. Had an issue jacking up the car- he said he didn’t realize the ball joint was broke- had me drive the car which ruined the wheel, tire and axle and added over $600 to my repair bill. The driver was nice, but not as knowledgeable as he should have been
Great help!
Was at the park and had just gotten back to my vehicle. Unpleasantly surprised when I went to start it and it wouldn’t turn over. “Sam the Man” happened to be …
Fantastic location to get some travel help and passport photos. Emma was super friendly and made the boring process of getting passport photos as enjoyable as it could be.
On 10/1/22 at 2:02pm, we called for roadside service for towing when the thermostat on our Explorer showed it was over heating and had lost it’s antifreeze. We were told a tow had been called. After 7 times of being told the tow would be …