Since 1989, AAC has specialized in automobile financial services for consumers with all types of credit. Whether you need to improve your credit or have maintained good credit all along, AAC is a … See more
This Company Have Some Of The Most Nasty rudest damn customers service reps I have ever damn see in my life I hate just about all of them and I really hate to damn say that.
These other peoples reviews are the 100% honest truth they are horribleeeeee and they will and do take your cash !!! They are very ghetto & rude & they could care less about their customers or how they treat them !!!!!
Their customer service is terrible. They have a guetto attitude. Oh wait they are in riverdale. They are worst customer service department I have ever had to deal with.
PLEASE PLEASE PLEASE DO NOT I SAID DO NOT GO THERE.
worst customer service department ever. They never return your call. They charge you extra for everything. If you want to feel sorry for yourself go ahead but if not
AVOID THEM.
Worst service ever. There representatives are rude. I been paying on time. I was late one time and they act like I’m on probation call in everyday until we get it.
If I could give them a half star I would worst place ever we have been with them for 3&1/2 years they do auto pay they tried to take a double payment and now are charging me extra fees due to there mess up I have never been more upset with …
Who charges a few to make a car payment. You are ripping people off hundreds of dollars by charging a few to make a payment not to mention your high a** interest rates. Way to rip people off the legal way so sad.
This company is one of the worst and I totally regret ignoring the reviews for this company. I will work hard to get rid of them. They do not work with customers and they’re not professional. Save your money and go somewhere else
Exceptional company and customer service. I wanna thank you all especially Darius at Marietta office for all your superior customer service. I’ll recommend Auto Acceptance to everyone
I am so fed up with this company…I am in the process of looking into getting something done as for as getting this company investigated because of ALL of the unnecessary charges on this loan…I will NEVER ever let myself get caught up …
They call repeatedly all day long, everyday. They are not customer service oriented. in order to have a profitable, lucrative business it starts with the employees who work for you in customer service. Bad service, no repeat customers, recommendations or referrals.
Don’t do business with this company! Very Unprofessional! Extremely Rude! Their reps will tell you anything, they all talk in circles never answering your questions or concerns. Just flat out HORRIBLE! I want to give them NEGATIVE 5 STARS!! Worse customer service on EARTH!
bought their disability policy to pay loan if disabled. I became disabled after spinal surgery and they denied it and threatened me to pay 1400.00 at once or lose my car.
I have been dealing with this business for several years. Have had no problems with Customer service. Everyone has been very professional and friendly.
I have been with the company on my car for six years, and they have always been there for me if I needed any kind of help. I am very pleased to be a customer, and would gladly do so again.
Horrible customer service. Not understanding and very rude even management. I’ve never done business with a company that wouldn’t take my payment. And they never answer the phones after 6 p.m. when i get off work. I’ll never purchase or refer automobile acceptance to any one ever again.
I paid for my car I purchased there. It was one of the most difficult experiences I have had. They are not flexible when you change you pay schedule to work with you. I dont that I would refer someone to this company.
My son brought a car from here was told it was 3 year loan but its for 5 ..2008 car for 30000. Really read the contract cause it say one thing at bottom but told Payment in middle is higher. FYI
Don’t answer the phone when they call because there is no point. You will give them a payment date and they will still call you every day.What are they thinking? Idiots. I guess they get paid to harass you.Oh and they website rarely works to make a payment??
Good customer service, but it is 2016 almost 2017, UPGRADE YOUR SYSTEM!!! . I should be able to pay over the phone or ONLINE with my CREDIT CARD! Driving 30 minutes to you is a BIG INCONVENIENCE!!
Stay away from this company they will cheat out of your $400.00 voucher tell especially if you set-up direct deposit with them. Tell your money will be deducted. Then you find out your first payment isn’t now your late and ineligible for …
If this is the absolute last resort for getting a car loan, I urge you to consider MARTA instead. If you don’t live near MARTA or other public transportation, I urge you to move. Seriously, these people are awful and they are going to take you to the cleaners. Save your money and buy a car off Craigslist or some other place.
I am satisfied with my car but YES the customer service is RUDE as EVER. Like the customer service reps personally gave you the car loan themselves. Got to do better!
This company sucks. They don’t even mail or e-mail a receipt after making a payment. That should have been red flag number one. Secondly, it seems like the interest rate changes every month. And of course, the bulk of the payment goes towards the interest.
When I pay my bill on the do date they always call me the very next day saying that they haven’t received my payment that gets on my nerves I pay it on line. I have a few more months with these people and I’m done thank God!
The WORST company EVER. You cant even refinance here! They messed up on my payments on how much i owe and had an attitude with me. This company needs to shut down ASAP! I will NEVER use them again!
Very bad customer service! Very rude and I have been yelled at several times by Monique, she is not allowed to call me anymore! They call you the day after your payment is due, no consideration at all! I can not wait until my car is paid off, I’ve never had to deal with such inappropriate behavior.
NEVER Again in LIFE will I do business with this company….repo’d a truck that’s not even running and I told them it wasn’t running and that paying on this truck and making payments wasn’t going to work…so they did me a favor! And I already have a new truck with a much better interest rate with a real finance company
I wish I could put a 0 star ⭐️ on this company. This company harasses you all day long. No matter if you speak with them or not. Emails don’t even suffice for them. This is worst company ever and their customer service skills are a lack …
From the comments I have read makes me feel bad about ever buying a car thru this company. I have tried on numerous occasions to change payment dates due to my paycheck deposit…Like pulling teeth I plan on refinance or just trading car in to go totally different route
I set a ACH with them. They took out four payments at one time by mistake. When I called and wanted my three payments refunded, they told me it’s not that easy and would have to get an approval to refund my money, would take them around 15 days to refund it. I called my bank and they got it back in three days.
Good Morning,
My name is Sharon Davis my account number is 9787..This email is an reference to Ms.Latisha I just wanted to take this time to thank her for helping with the …
Chiquita Roberson 2671,
The Customer service representative Tasha at Acceptance Corp. is very professional, patient and proficient. My experience was a pleasant one and more CSRs …
Very bad customer service. They charged us all these extra fees when we went to pay off our loan and couldn’t tell us where the fees were coming from. The gave out one price and even send a payoff information in the mail but by the next …
I have had to deal with this company twice the first time on my own and the 2nd time was by default based on a loan and when I say the experience has been the exact same each time within a 10 yr time frame.. It is the absolute worse …
They are the most ignorant black people I know. They should not be allowed to finance people at all. This company is more so like a title pawn if you ask me. The interest is super high and the balance never goes down. I hate the day I signed a contract with those unprofessional fools.
These people are horrible, terrible customer service, very argumentative, just plain out stupid. I hate I’ve ever used them for a car loan. If you’re two days late they are blowing your phone up and speaking legal crap that make no sense …
Paid off my loan, with an immediate form of payment. Still waiting for them to release the lien, 14 days later. I asked if I could have a lien letter, and take it to the title office to get my title, nope. Still waiting to this moment and …
This company does not give any grace time and I was told they charge five dollars a day up tell the next payment is due. you will be paying so much interest every month. I’m glad today I’ll be paying them off. #RIPOFFS
They will call you on the 11th when your car note is due on the 10th. They will call 3 times a day everyday. Also didn’t release my final payment will be double it’s worth 😩 …
I will be getting out of this loan as fast as I possibly can, and NEVER turning back!!! I agree with some of the other reviews, they a very harassing, con artist… every time you speak with them their story changes, request a supervisor and they will hang up!!
Auto Acceptance is one of the worse companies in the car industry. You can never get rid of them. They sell overpriced lemons and be completely dishonest with you the entire time. It’s best to buy a car out of someone’s yard. DO NOT EVER …
Truly a 3rd rate operation, your truly a account number. If you have other options at all take your business elsewhere. If your a day late they’ll call your employer implying your defaulting on your loans.
Extreme rip-off, horrible customer service, don’t shop at any car dealership associated with them or you’ll be paying 10 times what the car is worth and have to bring it to the shop every other month. They don’t even deserve one star. You’ve been warned so use them at you’re own risk.
This is by far the most difficult time I’ve ever had trying to get information on a lien release on a vehicle. I’ve call numerous times with no answer and we have sold the customers car that was traded. As a dealership working with other …
Daughter is buying a new car, dealership calls AAC to get the payoff amount and was told by the AAC representative that they would not be able to get her out of the contract. What audacity to actually say that. After reading other reviews …
DO NOT DEAL WITH THESE PEOPLE!!!!!! “Customer Service” if that is what you call it, is rude, they don’t want to help you with anything. They try to scam you out of your money. You leave a message they do not return phone calls. They charge …
They call and Harass you after your a day late😒. I was at work at thought my auto pay way on and they called my cellphone and then when I didn’t answer cause like I said I’m at work they called my job phone smh. After I’m done I will never …
RUN< RUN - Long story short had my identity stolen by a family member who totaled my paid off car. Had to get a new one and the dealership used AAC. worst mistake ever!!!!! Terms were 54 payments. Made my 54 payments but they say I still owe more. So far I can't get anyone to tell me what this payment is for! They are crooks!!
I feel that all interested parties, should look else where for your financial solutions. I’ve had the worse experience with Auto Acceptance. I came from title max as a customer and auto Acceptance accepted the loan under 1800-new deal. It’s …
I have never had trouble out of this company! Even with being a few days late here and there. I have never been harassed or bothered. They are extremely polite when they call me and I am able to see my loan decreasing each payment. This company saved me from a horrible title lawn. Thank you AAC
Very unprofessional company and a rip off. Purchased a car through them that was totaled in 2009. Insurance paid off car but they stated that I still owed 238 dollars after insurance paid it off. Even though I knew it was just pure BS I …
Worst customer service department I had had to deal with in my life! Just about everyone in customer service is very rude, unprofessional and ghetto to the fullest!!! There have been a few, however you seldom get to talk to them. If you can …
BEWARE!!!!! They do not tell you in the beginning that if you let them have your car it is a repo on your credit! I got a “title loan,” or as they call it a “consumer loan” but lost my job and couldn’t pay anymore. What they don’t tell you …
The reviews you see here are accurate. For anyone reading these reviews, if you haven’t gone into business with this company, it would be wise to keep it that way. The WILL figure out a way to make you lose your vehicle and try to make you pay your loan off in full to get it back. Crooks.
Tyra Hayes has been so kind, professional, and compassionate. We could all use a bit of this during such as trying time. I have spoke to another woman, back to back phone calls and she was definitely not as kind. I’m sure the company logs …
The reps aren’t polite nor courteous just a horrible experience all the way around I’m glad that I am with a different lender. My whole 11 months with them has been nothing but dreadful I would not Suggest anyone to do business with him if you can avoid it.
I purchased a vehicle in April of 2013 using Automobile Acceptance as the finance company. At the time I was in dire need of a vehicle and trusted that I was getting a good deal based on the lack of credit history and my family need for a …
Worst experience ever. This place is truly a rip off. Their main goal is to keep you in fact to where they can take your vehicle.I was given a payoff and when I went to pay off, try tried to get me for more money. I paid on time every …
Worst customer service ever!! I have been a customer with this company for more than a year and the only person that is professional in that place is Ms. Freeman. I experience the worst when one of the so call account manager had to call …
You send documents with confirmation it’s received then someone else will call with no knowledge or understanding of what the previous rep told you because they don’t document your account. You have to constantly call for updates or resend documents I can notwait to refinance through my credit union. DO NOT DO NOT use them
My name is Jiani Henderson. I have an auto loan with this company. This review reflects customer service received from Nicole Williams (#602) and not the company as a whole. I called to received pay off information. Nicole was very kind, …
the worst customer service I have ever had to deal with.
I paid off my balance on my vehicle and they reported my car as a repossession on my credit report….. my vehicle was paid off in April and my credit report …
If you can get around them, PLEASE do so. I got a car from a dealer that they use of which I now know the dealer sales cars purchased at actions for low prices due to rust or bad engines. Needless to say two months into the loan the car …
The worst customer service ever. Unfortunately I had some credit challenges when my original car died and the dealer used this company with the awfully high interest rate. I went to another dealer after making this mistake and got a much …
If I could rate no stars I would.I came out of a bankruptcy so of course I needed a car.I am thankful for the car but this company is the worst I have ever dealt with. They reported me 30 days delinquent on the day before my car payment was …
I left my job for personal reasons in January. Due to the covid19 pandemic my husbnads hours are being shorted leaving it harder for him to make the payments. The company only offered a 10 day extension no deferment. He is not on the loan …
I have an account with them and I decided to purchased another vehicle and to do a buy off with acceptance. I called and got my account # and that went smoothly. Mean while the car dealership was doing the pay off on my vehicle: Acceptance …
This company is HORRIBLE! They have me set up on the bi-weekly payment plan and I was thinking that my payments were going to be 310 monthly since that was what I was paying from the beginning. It’s now May and they said I skipped a …
Never had any issues with them. I made my payments on time and if I was going to be late they never had a problem making arrangements for me. Everyone was pleasant to deal with. They bought my loan from Titlemax and I paid my loan off with them. Their customer service is awesome.
I set my car payment on auto pay for the 15th of the month when we get paid our due date is the 18th of the month they rejected my payment on the 15th because and I quote “they’d be losing money if I paid it early.” We’ve had our car almost …
Go with literally ANYONE ELSE besides them. I requested my account number so I could sign up for auto payment, the gave me the wrong one, (apparently you have two different account numbers) even though I explicitly asked for my account …
Had three car loans through automobile acceptance. 2 loams that were never paid late and satisfied. Upon divorce the courts required me to turn vehicle over to ex, she in turned no further paid a payment. After she neglected the vehicle the …
I would just like to say that this is probably the best lender our company has. We’ve been an auto dealer for a few years and they seem to be the only company that actually helps their customers. Down payments are very reasonable as well as …
Didn’t report my payments on time to the credit bureau. Also reported false information. I suggest anybody who’s trying to build good credit stay away from these vultures
I have a loan with them right now and I absolutely hate it. The Better Business Bureau really need to take another look into this so called business!! I make bi-weekly payments and yes, I was late by a week once before and they call all day …
If you need a car do not go through them. I purchased my car less than a year ago because my previous one was totalled. The interest rate on my loan through Automobile Acceptance is so high that other banks will not consider refinancing the …
Its a total ripoff. They work with crooked car dealership’s some how I have payed on my car $500+ a month for 3 years around $18000 that I have payed I still owe $16,891.90 for a 2014 Nissan the car is only worth about $8000 if i am lucky. …
They do not return calls when they say they will and when you are awaiting information from them to be able to make a payment or what you would like to do in regards to the loan you hold with them they penalize you for them not giving you …
Interest rates are out of this world! I totaled my car and informed several times I would add the remainder owed on the car to my new loan. Closed my account without warning, phone call, letter or email. Do not do business with this company.
This company is the absolute worst! For some unknown reason the people that work here are having a really difficult time receiving fax information and mail updating our insurance policy. We have been falsely accused of not having full …
Very bad experience. When loan was written at dealership, I asked for a different payment date. They said it was up to Automobile Acceptance and that I should talk to them when they called to verify loan info. They called and I asked. I was …
I’ve been making my car payment on time since I’ve had my car. My payment is due on the 20th if every month. Yes I’m technically late but when they called and I tried to set up an arrangement to make a double car payment on the the of the …
I got into a car accident and the vehicle as completely total. The insurance company paid Auto Acceptance. I had to pay the deductible as well as two loan payments. I reached out out to Auto Acceptance after the accident and within less …
This company is a scam. we made our payment for April and they said we didn’t make it. we faxed them a copy of our bank statement they said they never got it. I talked to them Monday and they said that we had until Friday to make a payment …
If it was up to me I wouldn’t give this place no stars. Run for the hills never get a loan here ever. My husband and I have had a automobile loan here for five years twice as much as the car is worth. We just just paid it off. They harass …
Worse four years of my life don’t do it. Every 4 month I would get a call because they changed banks. But every 2 months I would get a call saying my payment wasn’t paid though I didn’t auto payments so I told them to figure it out. My very …
They were available when nobody else would take me. My credit was trashed 5yrs ago and they gave me a chance anyway. The call and leave professional messages when I’m late and when my father past and I was behind. Automobiles Acceptance …
They were really good when my loan was with New Deal was transferred to them. They’re awesome with helping when you couldn’t make your payments on time. Only thing you had to do was call them and explain that something came up and you’re going to be late paying or needed an extension.
If I could stop anyone from getting a loan with this bank, I would. It’s not one of the worst customer service I have dealt with, it is THEE worst. One thing they talk to you like they do not appreciate your business. From the beginning to …
Haven’t had any issues with the customer service with this company (so far). I have a bankruptcy on my record and was prepared to pay a high interest rate for a car loan(i was thinking 25%+) and when my dealer told me he found a company …
I have not had the same experience as most people writing these reviews so I feel the need to share. I do not write many reviews at all so it speaks volumes that I am taking the time to do so now. From the start of my experience with this …
This is not a company but a convenient store that uses there clients as pawns. I settled a debit with automobile acceptance and paid it in full, they didn’t clear this debit and it popped back up on my credit report. The lady Monica who I …
I have had my car now for 6 months and honestly it was the best deal I could have made. I feel the company was very fair with me considering my credit score. Other companies wanted to charge $5,000.00 down or $600.00 car payments and that …
this is a suggestion for all the consumers, if you don’t have the money and either decent credit score to get a car from a Real and reputed Financial institution Please Make yourself a favor and STAY AWAY from these kind of companies,so I …
The customer service is the absolute worst. If you ever find yourself in dire need of assistance when purchasing a car, keep looking. They will make your life a living hell. I’ve had a couple good experiences with them, but the majority are …
I got into a title pawn. When I read the
fine print I knew I had screwed up. I saw,their New Deal sign above and called them. They got me out of the pawn, loaned me money and I made low monthly …
Absolutely the worst customer service skills that you will ever receive!!!! I’ve spoken with ONLY one friendly person since doing business with this company. I’ve filed reports because of their negligence, their inability to not be …
Very harassing company. They will literally call you 3-8 times per day each day for anything over 1 day late on a payment. Extremely high interest rates Next vehicle I finance will not be with this company. I understand that the company …
This company is full of the most impersonal, rude, unprofessional people I have ever spoken to. They are not friendly, they do not care what struggles you face and are completely unwilling to offer any type of assistance. I have never …
Terrible customer service they won’t even accept partial payments they must have all the money right then and there rude about it unbelievable terrible company stay away
Customer service is horrible. Just about all of them are extremely unprofessional and have terrible attitudes whenever I call. I’m so thankful that I bought a new vehicle and was able to trade in my vehicle that was financed through Automobile Acceptance and am now financing my new vehicle with another lender. Good riddance!
Do not deal with these predators. You’ll pay twice what a car cost, in hidden interest fees. They will make your credit worse than it already is, and for about 10 more years.
Its real simple. Just pay your bill every month that you signed and agreed too and there wont be a problem. I setup autopay and never even hear from them. Just the way i like it. I pay my bill leave me alone. simple as that.
I can understand a business looking to receive what they are entitled to but the way they go about it is very disrespectful and unprofessional. Very rude customer service, constant and numerous phones calls daily. Look I get it you want …
This company is a complete fraud I reached out to Darrell Aike who is the chief operating officer in regards to the fraudulent car contract as well as the vehicle that was sold to me with airbags that were deployed. The contract also stated …
These people are the worst . One day late check in mail you get 10 phone calls in one day. Not sure if they hold payment just to haress people one check it took them a month to put on my account. And it was my fault. I will never deal with these people again.
I have been dealing with these people almost a year I’ve told them about my issues my moms had stage 4 cancer she has pass on.i have been honest with them from day . i was walking out my door to go to the new job I just got which there were …
The worst most harassing company period. If your payment is due today you can expect 5 calls throughout your day regarding payment. I also feel they take advantage of people with poor credit.
I agree with everything everybody saying bad about them now they’re charging me $45 late fee plus a $60 assessment fee on top of my $491 a monthly payment. I told them one time they will face God on their overcharging people assessment fees
Stay away from this company they are underhanded and predatory and eploit people in need i had an account in 2017 fell on financial hardship and spoke with them and was told back in 2017 if i gave them the car it would cover what was owed …
i will not ever get a title pawn again. They brought mines out from title max and i am playing more money then they paid. A total mess. I learned my lesson. Don’t mess with them if you can help it.
I did a volunteering repo with the vehicle I financed through this company. The auction only applied $5,500 Towards the balance owed. The issue I have with AAC.. is I got into a Repayment agreement with them to pay off the remaining balance …
Do not go with this company for a vehicle. This is the worst company ever. Not only do they constantly call even if you made arrangements. If you are not calling them to make a payment the day it’s due when they open you will receive 20+ …
This company is terrible, I have never had to deal with such a Nasty group of people. They must having training classes for new hires to teach them how to be ruthless, uncaring thief’s! If you payment is not paid on the exact date they …
If you can avoid them, do so at all cost! They will screw you over every chance they have. I have proof of what I owe, yes I filed bankruptcy, I had no choice but my car was the only thing paid 100%. I still paid 4.5% interest, I am …
they are the worst of the worst
Customer service sucks!
paying 24% interest on auto loan
Not one time can they work with you on anything.
bad customer service. Communication is awful between the rep and the manager. Not professional.
Horrible loan
Horrible place
I should have saved and bought a car in cash
If I had a ZERO star I would do it! Customer Service STRAIGHT FROM THE GHETTO!
They are worst I would never recommend any to them dont deal with them!
Saved our life! So happy to not lose my car!
Please please dont do business with this company. Very unprofessional, and if anything they will try to rip you off anyway possible!!!
Very good people,Helped to get me out of an auto pawn trap.Bravo,AAC!
WORST customer service ever!! I have never dealt with such rude people before in my life!!
Bug u starting the day you r due..Call constantly. Even when u give a payment date..they keep calling,so unprofessional
Always willing to help I am the one to forget my account information. Mrs Walker is so helpful thanks again
This Company Have Some Of The Most Nasty rudest damn customers service reps I have ever damn see in my life I hate just about all of them and I really hate to damn say that.
These other peoples reviews are the 100% honest truth they are horribleeeeee and they will and do take your cash !!! They are very ghetto & rude & they could care less about their customers or how they treat them !!!!!
I have a loan threw this company and I never had any issue’s with them
Mr Long was very helpful
With my bags at pick up & drop off vary happy
Their customer service is terrible. They have a guetto attitude. Oh wait they are in riverdale. They are worst customer service department I have ever had to deal with.
This company is worse than the most obnoxious collection agency. Nobody should send them business.
PLEASE PLEASE PLEASE DO NOT I SAID DO NOT GO THERE.
worst customer service department ever. They never return your call. They charge you extra for everything. If you want to feel sorry for yourself go ahead but if not
AVOID THEM.
My name is Chaka Hall I want to thank Latisha for her patients, care and concern. She was very friendly and professional. …
Stuck in this loan with these Ppl. I’ll never go to a buy here pay here lot EVER. Thankful to have a ride but they know it’s a total rip off.
It sure is interesting how Automobile Acceptance can’t find account names for a lot of these people posting reviews
Don’t do business with them. Rates are through the roof and they don’t refinance. Truly take advantage of they customers
It seems the longer I have had the loan with this company, the worse the service is. RUDE employees and no professionalism.’
Horrible business. Please do not go with this company. Trust a review trust this one.
Worst service ever. There representatives are rude. I been paying on time. I was late one time and they act like I’m on probation call in everyday until we get it.
If I could give them a half star I would worst place ever we have been with them for 3&1/2 years they do auto pay they tried to take a double payment and now are charging me extra fees due to there mess up I have never been more upset with …
Who charges a few to make a car payment. You are ripping people off hundreds of dollars by charging a few to make a payment not to mention your high a** interest rates. Way to rip people off the legal way so sad.
This company is one of the worst and I totally regret ignoring the reviews for this company. I will work hard to get rid of them. They do not work with customers and they’re not professional. Save your money and go somewhere else
Exceptional company and customer service. I wanna thank you all especially Darius at Marietta office for all your superior customer service. I’ll recommend Auto Acceptance to everyone
Ms. Saba is a thug and this company acts like loan sharks and thugs. My car was listed for repossession before it was even thirty days late.
They are a ripoff! With the interest they charge, you will pay for the car twice. Don’t use them, if you can find someone else to finance your car.
I am so fed up with this company…I am in the process of looking into getting something done as for as getting this company investigated because of ALL of the unnecessary charges on this loan…I will NEVER ever let myself get caught up …
They call repeatedly all day long, everyday. They are not customer service oriented. in order to have a profitable, lucrative business it starts with the employees who work for you in customer service. Bad service, no repeat customers, recommendations or referrals.
Worst company that I’ve ever dealt with. Unbelievably unprofessional and will charge fees without any notice. Do not recommend. O stars
Don’t do business with this company! Very Unprofessional! Extremely Rude! Their reps will tell you anything, they all talk in circles never answering your questions or concerns. Just flat out HORRIBLE! I want to give them NEGATIVE 5 STARS!! Worse customer service on EARTH!
bought their disability policy to pay loan if disabled. I became disabled after spinal surgery and they denied it and threatened me to pay 1400.00 at once or lose my car.
I have been dealing with this business for several years. Have had no problems with Customer service. Everyone has been very professional and friendly.
I have been with the company on my car for six years, and they have always been there for me if I needed any kind of help. I am very pleased to be a customer, and would gladly do so again.
Horrible customer service. Not understanding and very rude even management. I’ve never done business with a company that wouldn’t take my payment. And they never answer the phones after 6 p.m. when i get off work. I’ll never purchase or refer automobile acceptance to any one ever again.
I paid for my car I purchased there. It was one of the most difficult experiences I have had. They are not flexible when you change you pay schedule to work with you. I dont that I would refer someone to this company.
My son brought a car from here was told it was 3 year loan but its for 5 ..2008 car for 30000. Really read the contract cause it say one thing at bottom but told Payment in middle is higher. FYI
Don’t answer the phone when they call because there is no point. You will give them a payment date and they will still call you every day.What are they thinking? Idiots. I guess they get paid to harass you.Oh and they website rarely works to make a payment??
Bad customer service, don’t handle business in a professional way
Good customer service, but it is 2016 almost 2017, UPGRADE YOUR SYSTEM!!! . I should be able to pay over the phone or ONLINE with my CREDIT CARD! Driving 30 minutes to you is a BIG INCONVENIENCE!!
Stay away from this company they will cheat out of your $400.00 voucher tell especially if you set-up direct deposit with them. Tell your money will be deducted. Then you find out your first payment isn’t now your late and ineligible for …
If this is the absolute last resort for getting a car loan, I urge you to consider MARTA instead. If you don’t live near MARTA or other public transportation, I urge you to move. Seriously, these people are awful and they are going to take you to the cleaners. Save your money and buy a car off Craigslist or some other place.
I am satisfied with my car but YES the customer service is RUDE as EVER. Like the customer service reps personally gave you the car loan themselves. Got to do better!
This company sucks. They don’t even mail or e-mail a receipt after making a payment. That should have been red flag number one. Secondly, it seems like the interest rate changes every month. And of course, the bulk of the payment goes towards the interest.
When I pay my bill on the do date they always call me the very next day saying that they haven’t received my payment that gets on my nerves I pay it on line. I have a few more months with these people and I’m done thank God!
The WORST company EVER. You cant even refinance here! They messed up on my payments on how much i owe and had an attitude with me. This company needs to shut down ASAP! I will NEVER use them again!
Very bad customer service! Very rude and I have been yelled at several times by Monique, she is not allowed to call me anymore! They call you the day after your payment is due, no consideration at all! I can not wait until my car is paid off, I’ve never had to deal with such inappropriate behavior.
NEVER Again in LIFE will I do business with this company….repo’d a truck that’s not even running and I told them it wasn’t running and that paying on this truck and making payments wasn’t going to work…so they did me a favor! And I already have a new truck with a much better interest rate with a real finance company
I wish I could put a 0 star ⭐️ on this company. This company harasses you all day long. No matter if you speak with them or not. Emails don’t even suffice for them. This is worst company ever and their customer service skills are a lack …
From the comments I have read makes me feel bad about ever buying a car thru this company. I have tried on numerous occasions to change payment dates due to my paycheck deposit…Like pulling teeth I plan on refinance or just trading car in to go totally different route
I set a ACH with them. They took out four payments at one time by mistake. When I called and wanted my three payments refunded, they told me it’s not that easy and would have to get an approval to refund my money, would take them around 15 days to refund it. I called my bank and they got it back in three days.
Good Morning,
My name is Sharon Davis my account number is 9787..This email is an reference to Ms.Latisha I just wanted to take this time to thank her for helping with the …
Great company will work with you when you are in pich. The last customer service representatives I have worked with have been great
Chiquita Roberson 2671,
The Customer service representative Tasha at Acceptance Corp. is very professional, patient and proficient. My experience was a pleasant one and more CSRs …
Very bad customer service. They charged us all these extra fees when we went to pay off our loan and couldn’t tell us where the fees were coming from. The gave out one price and even send a payoff information in the mail but by the next …
I have had to deal with this company twice the first time on my own and the 2nd time was by default based on a loan and when I say the experience has been the exact same each time within a 10 yr time frame.. It is the absolute worse …
They are the most ignorant black people I know. They should not be allowed to finance people at all. This company is more so like a title pawn if you ask me. The interest is super high and the balance never goes down. I hate the day I signed a contract with those unprofessional fools.
These people are horrible, terrible customer service, very argumentative, just plain out stupid. I hate I’ve ever used them for a car loan. If you’re two days late they are blowing your phone up and speaking legal crap that make no sense …
Paid off my loan, with an immediate form of payment. Still waiting for them to release the lien, 14 days later. I asked if I could have a lien letter, and take it to the title office to get my title, nope. Still waiting to this moment and …
This company does not give any grace time and I was told they charge five dollars a day up tell the next payment is due. you will be paying so much interest every month. I’m glad today I’ll be paying them off. #RIPOFFS
They will call you on the 11th when your car note is due on the 10th. They will call 3 times a day everyday. Also didn’t release my final payment will be double it’s worth 😩 …
The harrassment after a day late payment is ridicules I can’t wait until I’m done paying
I will be getting out of this loan as fast as I possibly can, and NEVER turning back!!! I agree with some of the other reviews, they a very harassing, con artist… every time you speak with them their story changes, request a supervisor and they will hang up!!
Auto Acceptance is one of the worse companies in the car industry. You can never get rid of them. They sell overpriced lemons and be completely dishonest with you the entire time. It’s best to buy a car out of someone’s yard. DO NOT EVER …
Don’t deal with them. Customer service is not the greatest.
Truly a 3rd rate operation, your truly a account number. If you have other options at all take your business elsewhere. If your a day late they’ll call your employer implying your defaulting on your loans.
Extreme rip-off, horrible customer service, don’t shop at any car dealership associated with them or you’ll be paying 10 times what the car is worth and have to bring it to the shop every other month. They don’t even deserve one star. You’ve been warned so use them at you’re own risk.
This is by far the most difficult time I’ve ever had trying to get information on a lien release on a vehicle. I’ve call numerous times with no answer and we have sold the customers car that was traded. As a dealership working with other …
Daughter is buying a new car, dealership calls AAC to get the payoff amount and was told by the AAC representative that they would not be able to get her out of the contract. What audacity to actually say that. After reading other reviews …
DO NOT DEAL WITH THESE PEOPLE!!!!!! “Customer Service” if that is what you call it, is rude, they don’t want to help you with anything. They try to scam you out of your money. You leave a message they do not return phone calls. They charge …
They call and Harass you after your a day late😒. I was at work at thought my auto pay way on and they called my cellphone and then when I didn’t answer cause like I said I’m at work they called my job phone smh. After I’m done I will never …
RUN< RUN - Long story short had my identity stolen by a family member who totaled my paid off car. Had to get a new one and the dealership used AAC. worst mistake ever!!!!! Terms were 54 payments. Made my 54 payments but they say I still owe more. So far I can't get anyone to tell me what this payment is for! They are crooks!!
I feel that all interested parties, should look else where for your financial solutions. I’ve had the worse experience with Auto Acceptance. I came from title max as a customer and auto Acceptance accepted the loan under 1800-new deal. It’s …
I have never had trouble out of this company! Even with being a few days late here and there. I have never been harassed or bothered. They are extremely polite when they call me and I am able to see my loan decreasing each payment. This company saved me from a horrible title lawn. Thank you AAC
Very unprofessional company and a rip off. Purchased a car through them that was totaled in 2009. Insurance paid off car but they stated that I still owed 238 dollars after insurance paid it off. Even though I knew it was just pure BS I …
Worst customer service department I had had to deal with in my life! Just about everyone in customer service is very rude, unprofessional and ghetto to the fullest!!! There have been a few, however you seldom get to talk to them. If you can …
BEWARE!!!!! They do not tell you in the beginning that if you let them have your car it is a repo on your credit! I got a “title loan,” or as they call it a “consumer loan” but lost my job and couldn’t pay anymore. What they don’t tell you …
The reviews you see here are accurate. For anyone reading these reviews, if you haven’t gone into business with this company, it would be wise to keep it that way. The WILL figure out a way to make you lose your vehicle and try to make you pay your loan off in full to get it back. Crooks.
Tyra Hayes has been so kind, professional, and compassionate. We could all use a bit of this during such as trying time. I have spoke to another woman, back to back phone calls and she was definitely not as kind. I’m sure the company logs …
The reps aren’t polite nor courteous just a horrible experience all the way around I’m glad that I am with a different lender. My whole 11 months with them has been nothing but dreadful I would not Suggest anyone to do business with him if you can avoid it.
I purchased a vehicle in April of 2013 using Automobile Acceptance as the finance company. At the time I was in dire need of a vehicle and trusted that I was getting a good deal based on the lack of credit history and my family need for a …
Worst experience ever. This place is truly a rip off. Their main goal is to keep you in fact to where they can take your vehicle.I was given a payoff and when I went to pay off, try tried to get me for more money. I paid on time every …
Worst customer service ever!! I have been a customer with this company for more than a year and the only person that is professional in that place is Ms. Freeman. I experience the worst when one of the so call account manager had to call …
You send documents with confirmation it’s received then someone else will call with no knowledge or understanding of what the previous rep told you because they don’t document your account. You have to constantly call for updates or resend documents I can notwait to refinance through my credit union. DO NOT DO NOT use them
My name is Jiani Henderson. I have an auto loan with this company. This review reflects customer service received from Nicole Williams (#602) and not the company as a whole. I called to received pay off information. Nicole was very kind, …
the worst customer service I have ever had to deal with.
I paid off my balance on my vehicle and they reported my car as a repossession on my credit report….. my vehicle was paid off in April and my credit report …
If you can get around them, PLEASE do so. I got a car from a dealer that they use of which I now know the dealer sales cars purchased at actions for low prices due to rust or bad engines. Needless to say two months into the loan the car …
The worst customer service ever. Unfortunately I had some credit challenges when my original car died and the dealer used this company with the awfully high interest rate. I went to another dealer after making this mistake and got a much …
If I could rate no stars I would.I came out of a bankruptcy so of course I needed a car.I am thankful for the car but this company is the worst I have ever dealt with. They reported me 30 days delinquent on the day before my car payment was …
I left my job for personal reasons in January. Due to the covid19 pandemic my husbnads hours are being shorted leaving it harder for him to make the payments. The company only offered a 10 day extension no deferment. He is not on the loan …
I have an account with them and I decided to purchased another vehicle and to do a buy off with acceptance. I called and got my account # and that went smoothly. Mean while the car dealership was doing the pay off on my vehicle: Acceptance …
This company is HORRIBLE! They have me set up on the bi-weekly payment plan and I was thinking that my payments were going to be 310 monthly since that was what I was paying from the beginning. It’s now May and they said I skipped a …
Never had any issues with them. I made my payments on time and if I was going to be late they never had a problem making arrangements for me. Everyone was pleasant to deal with. They bought my loan from Titlemax and I paid my loan off with them. Their customer service is awesome.
I set my car payment on auto pay for the 15th of the month when we get paid our due date is the 18th of the month they rejected my payment on the 15th because and I quote “they’d be losing money if I paid it early.” We’ve had our car almost …
RUN WHILE YOU CAN!!
I paid off my loan and it took 60 days to get my title. I had to go to the local …
Go with literally ANYONE ELSE besides them. I requested my account number so I could sign up for auto payment, the gave me the wrong one, (apparently you have two different account numbers) even though I explicitly asked for my account …
Had three car loans through automobile acceptance. 2 loams that were never paid late and satisfied. Upon divorce the courts required me to turn vehicle over to ex, she in turned no further paid a payment. After she neglected the vehicle the …
I would just like to say that this is probably the best lender our company has. We’ve been an auto dealer for a few years and they seem to be the only company that actually helps their customers. Down payments are very reasonable as well as …
Didn’t report my payments on time to the credit bureau. Also reported false information. I suggest anybody who’s trying to build good credit stay away from these vultures
I have a loan with them right now and I absolutely hate it. The Better Business Bureau really need to take another look into this so called business!! I make bi-weekly payments and yes, I was late by a week once before and they call all day …
If you need a car do not go through them. I purchased my car less than a year ago because my previous one was totalled. The interest rate on my loan through Automobile Acceptance is so high that other banks will not consider refinancing the …
Its a total ripoff. They work with crooked car dealership’s some how I have payed on my car $500+ a month for 3 years around $18000 that I have payed I still owe $16,891.90 for a 2014 Nissan the car is only worth about $8000 if i am lucky. …
They do not return calls when they say they will and when you are awaiting information from them to be able to make a payment or what you would like to do in regards to the loan you hold with them they penalize you for them not giving you …
Interest rates are out of this world! I totaled my car and informed several times I would add the remainder owed on the car to my new loan. Closed my account without warning, phone call, letter or email. Do not do business with this company.
This company is the absolute worst! For some unknown reason the people that work here are having a really difficult time receiving fax information and mail updating our insurance policy. We have been falsely accused of not having full …
Damn nasty where to start.
I purchased a Lexus ES 330 from them back in May 2014 and 3 months later and …
Very bad experience. When loan was written at dealership, I asked for a different payment date. They said it was up to Automobile Acceptance and that I should talk to them when they called to verify loan info. They called and I asked. I was …
I’ve been making my car payment on time since I’ve had my car. My payment is due on the 20th if every month. Yes I’m technically late but when they called and I tried to set up an arrangement to make a double car payment on the the of the …
I got into a car accident and the vehicle as completely total. The insurance company paid Auto Acceptance. I had to pay the deductible as well as two loan payments. I reached out out to Auto Acceptance after the accident and within less …
This company is a scam. we made our payment for April and they said we didn’t make it. we faxed them a copy of our bank statement they said they never got it. I talked to them Monday and they said that we had until Friday to make a payment …
If it was up to me I wouldn’t give this place no stars. Run for the hills never get a loan here ever. My husband and I have had a automobile loan here for five years twice as much as the car is worth. We just just paid it off. They harass …
Worse four years of my life don’t do it. Every 4 month I would get a call because they changed banks. But every 2 months I would get a call saying my payment wasn’t paid though I didn’t auto payments so I told them to figure it out. My very …
They were available when nobody else would take me. My credit was trashed 5yrs ago and they gave me a chance anyway. The call and leave professional messages when I’m late and when my father past and I was behind. Automobiles Acceptance …
They were really good when my loan was with New Deal was transferred to them. They’re awesome with helping when you couldn’t make your payments on time. Only thing you had to do was call them and explain that something came up and you’re going to be late paying or needed an extension.
If I could stop anyone from getting a loan with this bank, I would. It’s not one of the worst customer service I have dealt with, it is THEE worst. One thing they talk to you like they do not appreciate your business. From the beginning to …
Haven’t had any issues with the customer service with this company (so far). I have a bankruptcy on my record and was prepared to pay a high interest rate for a car loan(i was thinking 25%+) and when my dealer told me he found a company …
I have not had the same experience as most people writing these reviews so I feel the need to share. I do not write many reviews at all so it speaks volumes that I am taking the time to do so now. From the start of my experience with this …
This is not a company but a convenient store that uses there clients as pawns. I settled a debit with automobile acceptance and paid it in full, they didn’t clear this debit and it popped back up on my credit report. The lady Monica who I …
I have had my car now for 6 months and honestly it was the best deal I could have made. I feel the company was very fair with me considering my credit score. Other companies wanted to charge $5,000.00 down or $600.00 car payments and that …
this is a suggestion for all the consumers, if you don’t have the money and either decent credit score to get a car from a Real and reputed Financial institution Please Make yourself a favor and STAY AWAY from these kind of companies,so I …
The customer service is the absolute worst. If you ever find yourself in dire need of assistance when purchasing a car, keep looking. They will make your life a living hell. I’ve had a couple good experiences with them, but the majority are …
I got into a title pawn. When I read the
fine print I knew I had screwed up. I saw,their New Deal sign above and called them. They got me out of the pawn, loaned me money and I made low monthly …
Absolutely the worst customer service skills that you will ever receive!!!! I’ve spoken with ONLY one friendly person since doing business with this company. I’ve filed reports because of their negligence, their inability to not be …
Very harassing company. They will literally call you 3-8 times per day each day for anything over 1 day late on a payment. Extremely high interest rates Next vehicle I finance will not be with this company. I understand that the company …
This company is full of the most impersonal, rude, unprofessional people I have ever spoken to. They are not friendly, they do not care what struggles you face and are completely unwilling to offer any type of assistance. I have never …
Terrible customer service they won’t even accept partial payments they must have all the money right then and there rude about it unbelievable terrible company stay away
Customer service is horrible. Just about all of them are extremely unprofessional and have terrible attitudes whenever I call. I’m so thankful that I bought a new vehicle and was able to trade in my vehicle that was financed through Automobile Acceptance and am now financing my new vehicle with another lender. Good riddance!
Do not deal with these predators. You’ll pay twice what a car cost, in hidden interest fees. They will make your credit worse than it already is, and for about 10 more years.
Its real simple. Just pay your bill every month that you signed and agreed too and there wont be a problem. I setup autopay and never even hear from them. Just the way i like it. I pay my bill leave me alone. simple as that.
I can understand a business looking to receive what they are entitled to but the way they go about it is very disrespectful and unprofessional. Very rude customer service, constant and numerous phones calls daily. Look I get it you want …
This company is a complete fraud I reached out to Darrell Aike who is the chief operating officer in regards to the fraudulent car contract as well as the vehicle that was sold to me with airbags that were deployed. The contract also stated …
These people are the worst . One day late check in mail you get 10 phone calls in one day. Not sure if they hold payment just to haress people one check it took them a month to put on my account. And it was my fault. I will never deal with these people again.
I have been dealing with these people almost a year I’ve told them about my issues my moms had stage 4 cancer she has pass on.i have been honest with them from day . i was walking out my door to go to the new job I just got which there were …
The worst most harassing company period. If your payment is due today you can expect 5 calls throughout your day regarding payment. I also feel they take advantage of people with poor credit.
I agree with everything everybody saying bad about them now they’re charging me $45 late fee plus a $60 assessment fee on top of my $491 a monthly payment. I told them one time they will face God on their overcharging people assessment fees
You cannot blame a car finance company for wanting their money on a car YOU selected on an contract you AGREED to. That’s just how it is. …
Stay away from this company they are underhanded and predatory and eploit people in need i had an account in 2017 fell on financial hardship and spoke with them and was told back in 2017 if i gave them the car it would cover what was owed …
i will not ever get a title pawn again. They brought mines out from title max and i am playing more money then they paid. A total mess. I learned my lesson. Don’t mess with them if you can help it.
I did a volunteering repo with the vehicle I financed through this company. The auction only applied $5,500 Towards the balance owed. The issue I have with AAC.. is I got into a Repayment agreement with them to pay off the remaining balance …
Do not go with this company for a vehicle. This is the worst company ever. Not only do they constantly call even if you made arrangements. If you are not calling them to make a payment the day it’s due when they open you will receive 20+ …
This company is terrible, I have never had to deal with such a Nasty group of people. They must having training classes for new hires to teach them how to be ruthless, uncaring thief’s! If you payment is not paid on the exact date they …
If you can avoid them, do so at all cost! They will screw you over every chance they have. I have proof of what I owe, yes I filed bankruptcy, I had no choice but my car was the only thing paid 100%. I still paid 4.5% interest, I am …