We are committed to providing the best Dermatologic Skin Care & Cosmetic Services in a beautiful, friendly & compassionate environment.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
420 Libbie Ave, Richmond, VA 23226
Dr Phieffer is amazing. She was very thorough and diligent with her care and concern. I would never use another!! Thanks so much! Jane Ward
Cannot speak highly enough of this practice! I loved working with Shannon. Every appointment, she made me feel heard and cared for. The staff was always kind and helpful. If you have acne they will help you get rid of it!
I love this practice!
Thanks for helping clear my acne! 🙂
Way overpriced and not upfront on cost of services. Wish I would have gone somewhere else
Awful front desk service. Not honest with their business practices.
The front end staff is rude and the billing practices are just dishonest.
Very welcoming office with a fantastic staff
Very kind and expert work
Hailey was SO nice & professional. Thank you for being so wonderful.
Amazing office! All the staff and docs are great
Waste of my time, day of appointment they tell me the appointment was canceled after they confirmed it 2 days before.
Wonderful place! The office is nice and the staff is so friendly and helpful!
They have a very friendly & knowledgeable staff that made me feel very comfortable and welcome.
I recommend this practice and their products. I felt very comfortable there and the front desk was very nice.
Got a call to confirm my appointment and that no shows will be billed $30 – I called to reschedule and their phone number is disconnected. No updates on their website or forwarding number.
Don’t know what’s worse; a doctor with sub-par skills, or the lack of concern for patients on the part of the doctor and her staff… and what kind of practices requires an appointment for an emergency? …
PLEASE READ BEFORE MAKING A APPT!! I endured the WORSE experience with Laura! I let Laura know since visiting her and following her instructions my face is now WORSE than when I originally came in!! Laura was defensive and gave me a very …
Not worth it. Dr. Gorman is great, but I will not be going back because the office personnel are horrible to deal with. Scheduling is impossible and they are short, condescending, rude and insensitive.
Just tried to make appointment and they were so rude I canceled – super snobby and not friendly – I would rather wait 6 months and go somewhere else than deal with their ugliness .
This is the most rude staff I have ever met. I would not waste my time. I wish I read the reviews earlier. Certainly misleading when it says ‘friendly’ on their website.
The rudest, most stuck up doc I’ve ever been to. It’s no wonder you can get an appointment the same day. Rolled her eyes at me multiple times, talks to her staff terribly, and cares more about injecting her overblown lips than taking care of patients. Don’t. Go. Is zero stars an option?
Dr. Phieffer is excellent. Takes one look at whatever skin malady I have and can immediately identify it and exactly how to treat it. If the first-line treatment isn’t effective, jumps right to the next option. Often she has manufacturer …
Very arrogant. Inexperienced and no compassion. If you need any type of surgery THIS IS NOT THE PLACE! Thanks to her, I have a huge hole in my leg just from a simple mole removal.
Terrible doctor, complete waste of time and money. I’ve never ever been treated like this, much less by a doctor. At one point she literally walked out on me as I was speaking. That is not an exaggeration. I was met with complete disregard …
Fabulous practice: easy to schedule appointments around my busy work schedule, always seen right on time, highly competent care with excellent results.
If you are in the market to buy face cream or make-up then go here, otherwise go to a dermatologist. Everyone including the doctor are only pushing their in-house products on you. The doctor will spend exactly 90 seconds with you time your …
Avenues Dermatology is a beautiful office with a friendly and welcoming staff. They are very professional and knowledgeable.
Five stars. This small office delivers superior service – from the providers to the nursing staff to the front office. I always leave feeling well cared for!
Stellar experience! Dr.Phieffer is exceptional and brings cutting edge products and services! I am a client forever!
This is a great environment, the staff is exceptional and always is willing to assist in any manner required. Great experience, recommend anyone to go address any dermatology concerns.
Wonderful experience prompt medical people. My doctor true to her word , were gonna help you . never got a recording, they answer the phone.
Dr Phieffer is the best Dermatologist very knowledgable and caring doctor. Love her work. She’s helped me with my skin problems over the years, I highly recommend her to everyone.
Easy to get an appointment; very little waiting. All staff is courteous and professional. Effective treatment with whole patient concern. Great follow up instruction…highly recommend!
She is a really good doctor. I had been going to Dr. Knight for years and spent thousands on spa treatment for my face and nothing worked.. I tried Dr. Phieffer and she got it right the first time… she offered the Obagi for my hyperpigmentation and a oral pill for my break outs and it worked
So unhelpful and arrogant. I had an urgent need to see a doctor and asked what I should do because I couldn’t wait the 2 weeks until an appointment was available. They said “we can’t help you” and hung up. Not the best way to treat your patients. Going to find a practice that actually helps their patience in an emergency situation.
I’m honestly really confused by all of the negative reviews here because I had nothing but a wonderful experience at Avenues Dermatology! All of the staff was so kind and prompt, and Dr. Pfeiffer was knowledgeable, understanding, and very helpful in getting my problem taken care of right away. I would return in a heartbeat!
I have to assume all the negative reviews here are due to response bias, because I was thoroughly pleased with Dr. Phieffer. The reviews almost scared me off, but this was the first derm office to have an available appt. Not only is she …
This doctor is very careful to get to the problem & is acutely aware of my concerns as a patient. This doctor is extremely knowledgable & intelligent. I can’t imagine ever wanting to change dermatologists. I’m grateful for how much she has changed my life & resolved my skin issues. In addition, kind and polite!
I’ve been a patient of Dr. Pfeiffers for years now. She is very knowledgeable, excellent bedside manners and the staff is very friendly. My skin looks amazing and it’s all because of Dr. Pfeiffers experience. I highly recommend this sweet …
Shannon Chase is very competent and knowledgeable. She has a very nice personality and is very helpful and caring. I would recommend her and the practice to everyone.
The staff here are incredibly helpful, relatable, prompt, patient, kind and open to answering all random assortment of questions that come up, including on post treatment processes and best practices. Highly recommend!
Dr Gorman is outstanding. He has great attention to detail, seems extremely knowledgeable and is able to answer all the questions I ask of him at every appointment. He provides follow up information and educational sheets to assist for …
Great experience from the time you walk into the practice to the visit with the providers. The staff goes above and beyond to make your visit pleasant. Concern, care, and comfort is the motto here.
Shannon Chase and her assistant Danielle were so kind , very respectful and most all of thorough with my skin check up . Sincerely Patty Bonarrigo
I walked in with a facial skin condition that had lasted for 3 years. Within minutes Dr. Pheiffer knew exactly was going on and treated me. Within 3-5 days I could walk around without make up on. She is so sharp and excellent at what …
This is a very strong suggestion that you never become a patient of Dr. Phieffer (dermatologist) in Richmond, VA. She is arrogant, rude, indifferent and unreliable in an emergency. My husband and I went to her for about eight years and …
Had a great appointment with Shannon Chase and all the supporting colleagues at Avenues Dermatology yesterday. Everyone was friendly, informative and helpful. I left my feeling cared for.
So unbelievably done with this place. I’ve been going here for about three years and I’ve had it! The front desk needs to get their life together! Every time I make an appointment I always have problems. I get a reminder phone call and I …
A professional, friendly group, providing excellent, prompt, worry free care.
Highly recommend!
What a WONDERFUL place! Everyone is so welcoming, and very sweet, always smiles 😊 Dr. Phieffer is amazing, and my skin has improved so much with her help! I’ve regained so much confidence, I’m so thankful for everything they have done! …
Wow! Never in a million years would I think my face could be this clear! Dr. Phieffer’s office is as good as the reviews say! I saw NP Shannon Chase, she was above and beyond spectacular and I’ve been to a few Derms in my time.
This office is by far the BEST dermatology office I’ve ever been in !!!! The staff are extremely professional,very kind and always understanding. Everything is perfect even down to the decor in the lobby. I highly recommend this …
I can’t say enough about Dr. Pfeiffer and her staff. I suffer with psoriasis for about 30 years and no one could help me. I went to numerous doctors and they would only mask the problem and it would always come back. Since coming to …
Both Drs are exceptional.. worked me in next day when told of issue.
Would not think of going to another Dermatologist….love Avenues.
Actually saw Dr Chase today…loved her…Thanks for seeing me >
Shannon Chase, FNP-BC, has a wonderful bedside manner and is attentive and thorough. The staff are friendly and professional. We are very pleased with the practice.
GO ANYWHERE ELSE. I was so irate when I left this facility that I have waited forever to write a review regarding Dr. Phieffer. I could say so much but I was raised better. Politely put, if you prefer a remotely pleasant conversation and decent bedside manner, find ANY another dermatologist in Richmond.
Do yourself a favor…make Dr. Phieffer your go to for all of your dermatology related treatment, both medical and aesthetic. You will be completely satisfied with every aspect of your experience, from reception to check out and all points …
Dr. Phieffer is a to the point physician… She knows her field and gets things done. The staff is pleasant and professional.
I recently had an EXCELLENT VISIT with Dr. Laura Phieffer at Avenues Dermatology. I was much IMPRESSED with how warm, professional, helpful and time-efficient everyone was in her office. After a careful examination, Dr. Phieffer did a …
Everyone is very nice. They are also efficient. There is no long wait. Actually, I never wait. They do a very good job of looking my skin over for pre-cancer, which I am very grateful since I have had skin cancer.
Honestly so surprised that this office isn’t rated significantly higher. Are these 1 star reviews for real? The line was busy & you couldn’t get through so you rated them 1 star? Id rather visit a busy clinic than one that can’t get a phone …
Have to say how extremely disappointed I am in this practice now. Dr. Phieffer has been my dermatologist for 15 years now and has been treating me since I was 13. The past month I have called multiple times to get an appointment to see …
Doctor Laura Pfieffer did four surgical removals of basal cell and squamous cell skin cancers from my face. They required fairly extensive removal and numerous stitches. She was a genius with the scalpel. I have not one scar that is …
This a fabulous facility -from start to finish. No menu to navigate. Your call is picked up right away. Everyone there is very professional and courteous. Dr. Phieffer is a superb physician – professional and supportive. All in all a …
Dr.Shannon Chase is the best. Dr.Shannon Chase did a good no my foot. Everyone their is really nice and respectful. My left foot is 100% Thank to you Dr. Shannon Chase. Thank you all again.
I have had several visits in a short time because of skin infections. This practice is the only practice of 5 that I called that answered the phone politely and would see me the next day. Shannon and Dr. Phieffer were professional and caring, as were all of the staff there. I would quickly and happily recommend them to others .
The dermatologist I was seeing before Shannon had me on the same regimen for years with little improvement. First time I saw Shannon she completely changed by regimen and I was super skeptical. I was wrong to be. My face has never been …
Dr. Phieffer is amazing! I have seen many dermatologists before her and they didn’t really listen to my concerns or try to truly help me like Dr. Phieffer. She was the first one to suggest a cure for my acne-accutane. I dealt with the …
Wonderful dermatologist and support staff! I suffer from acne & eczema. This practice always goes above and beyond to assist me. They often fit me in for same day appointments to receive cortisone injections for stubborn cystic acne! I wouldn’t recommend any other dermatologist in the Richmond area!
I was dealing with a stubborn 3 year jock itch. After seeing 3 Medical Doctors with absolutely no relief, or cure life as normal felt over. I tried all of the usual methods to cure the fungus natural, and used a number of prescribed …
I have had severe psoriasis for over 20 years I have gone to UVA for 15 years and nothing really has helped I have had at least five different injections with no success. Finally a friend told me about Dr. Pfeiffer in Richmond so I traveled …
The capability of a professional to achieve a harmony between skill, efficiency, and warmth is rare. And it’s like the famous quip from Potter Stewart, the Supreme Court Justice when asked to define pornography…”I know it when I see it.” …
Arrived and was told my appointment was cancelled in a text I never got. I proceeded to wait for four hours in my car. …
Dr. Phieffer and staff reflect professionalism, caring and service. Dr. Phieffer practices the ART OF MEDICINE. She LISTENS carefully to the patient and recognizes that each person is not a Paper Doll but an individual who requires their …
The people here are helping me clear my back, and I’ve never felt more confident. It’s nice to have found a place where they know what they’re doing and the treatment is actually effective. The staff couldn’t be greater!
Dr. Phifer is a great doctor, she knows what she is doing. She listens to me and always have a kind word to say to me when I don’t feel pretty. I also recommend buying products at her office especially the sunscreen. I have been going to her for over 5 yrs to keep my skin healthy.
I have suffered with atopic dermatitis, eczema for all of my 64 years and it has been miserable. My parents took me all over to try and get help- MCV, Duke, UVA, and I have been too dermatologists in every city and state I have lived in and …
All employees are friendly and cooperative. They are sensitive to patients’ problems and willing to assist with helping. Shanon Chase is knowledgeable and able to clear up skin problems. She is the best.
I have used Avenues Dermatology for 3 visits and all was well. Until I was charged for two procedures that never took place during my visit. I called in once reviewing my bill from my last visit that showed I had 2 procedures done that were …
Dr.Phieffer really helped me with my problem. She was so helpful and supportive. I really loved my experience there. All the workers are nice and lovely. Special thanks to Ms. Felicia really amazing women. Keep up the good work👍 …
Absolutely love Dr. Phieffer! I’ve been going to the dermatologist for over 15 years and she is by far the best. Also, their staff/nurses are always friendly and helpful and go above and beyond for their patients!
An amazing practice! The staff is always so welcoming and helpful. Dr. Phieffer and the staff are determined to accomplish every goal you have with your skin. Their products have replaced everything in my cabinet and my skin hasn’t been happier!
My two visits to Avenues Dermatology were very helpful and most pleasant. Shannon Chase helped me to overcome a painful irritation between my toes on one foot that was keeping me from walking for three weeks. The hurtful rash went away …
I went in for a psoriasis and had been on a one medication for years, that mostly cleared my skin up. I had accepted I would always have a little rash. I went in to renew my prescription, after moving away from my old dermatologist, and …
I have been Dr Phieffer’s patient for more than 20 years after I realized that an autoimmunity problem made my hair fall out in patches; In the beginning, Dr Phieffer tried out different treatments but soon settled on injecting the scalp. …
Dr Phieffer is a wonderful, down to earth, caring, intelligent and skilled physician! She actually lays hands on her pts, which, if you’ve been to a doctor lately, rarely happens anymore! She is positive and optimistic in your treatment. …
My experience at this office was awesome! The staff are welcoming, kind, efficient and so professional. Most importantly, Dr. Phieffer is extremely caring and a brilliant doctor. I am thrilled to find a dermatologist I can believe in.
Dr. Phieffer, who treats my wife and me, is without question the best dermatologist we have had. She has treated our ailments, some of them from long date, thoroughly researching the situation until a resolution is reached. She places …
I highly recommend Dr. Phieffer, who has been periodically evaluating me due to skin cancer risk factors and aging. Recently, she identified a suspicious patch of skin and biopsied it. Upon receipt of results, she gently and painlessly …
I’m writing this review for my fellow friends who are also afraid of doctors. If you are looking for a dermatologist go see Dr. Phieffer! She is professional, intelligent and caring. Upon meeting her she put me at ease and helped get my …
I recently experienced the most professional medical appointment I have had in years. If it is possible to actually enjoy a visit for a full-body screening then my visit yesterday certainly met that mark. Dr. Chase and her associate were …
Dr. Laura S. Phieffer has been my go-to dermatologist for more than a decade and this is my first post about that. Long overdue compliments to her and her team of skilled staff from front desk to medical staff. It seems it is “always …
I am so grateful for Dr. Laura Phieffer and her entire team! After years of miserably, itchy skin due to eczema, dozens of creams and medications, Dr. Phieffer got me started on Dupixent injections and they have changed my life! My skin …
1) Call in for appointment is very easy. Front desk always very friendly.
2) Wait time always minimum.
3) Check in by Latisha…..very pleasant to go over your info and any new …
I have been a patient of Dr. Phieffer for many years. Dr. Phieffer is knowledgeable, thorough and worth driving an hour and a half to use her professional services. Dr. Phieffer’s assistant, Felicia, is a pleasure to deal with. She also is …
I Googled “Best Dermatologist in Richmond, VA” and Dr. Laura Phieffer’s name came up. After I had a very successful appointment with her for my skin issue–which was unable to be diagnosed or treated by other dermatologists/primary care …
This office is amazing! Dr. Phieffer is wonderful and the staff take great care of you.
Friendly, dedicated and professional staff that treats you like family! I’ve been coming to Avenues Dermatology for years and Dr. Phieffer has always taken great care of me. Jack is quick and efficient at check in and Felicia always makes me smile and feel at ease. The entire team is top notch. Thank you so much!
Very disappointed in the office staff. I specifically made an appointment with Dr. Phieffer and when I arrived I was told my appointment was with a NP. My time is valuable too and when I make an appointment with a doctor that is exactly who I want to see, not a nurse. Going elsewhere
First time visiting Avenues Dermatology (wife of James!). My visit was with Shannon Chase. She was friendly, kind and had a great deal of knowledge about the problem I was experiencing. I was very pleased with my experience with the practice and with her. I will be returning as needed in the future. I highly recommend them.
This is the most well organized, friendly, and professional medical practice I have ever visited. Just superior service all around. Great work!
I had gone to another dermatologist and they casually looked at the problem and prescribed me a basic medication that I stayed on for months with zero improvement but the care and treatment I received from Dr. Phieffer who took an interest in the problem and fixing it, helped me resolve it in no time at all. 10/10!!
Dr. Phieffer has been the only person to ever get my face clear of acne! Her patience and understanding is refreshing and she truly listens to my feedback. I am very particular when it comes to doctors and her and her team exceed all my …
A year ago I was struggling with severe hormonal/cystic acne. It was so painful physically and emotionally, but Dr. Phieffer was so positive in our original appointment and gave me hope that it could get better. A year later and my skin is …
I had a great experience with Avenues Dermatology from start to finish. The reception staff were helpful with scheduling and checking me in for my appointment. Danielle was wonderful in getting me prepped and Shannon Chase did an excellent …
I have been a patient for some years now and have always been made to feel like I was the most important patient there ! The whole staff from the front desk to the doctors and various assistants are the best . I have seen Shannon Chase …
I have suffered with psoriasis for 29 years. Nothing really worked so I thought I would just have to live with it. After my husband passed last year my psoriasis just exploded. My children insisted that I make a doctors appt. I chose to …
One of the very best physicians I have ever seen for a problem. I had a couple of issues I was dealing with, and she figured them out right away and we now have them well in hand. She and her staff are very kind and thoughtful to patients. …
Shannon was great & personable along with her awesome assistant, Danielle! They were thorough from start to finish as well. I was able to be fit in last minute as a new patient as that is VERY hard to come by in the Dermatology world! Very pleased!!
Avenues Dermatology is such an amazing practice! The staff and providers are wonderful and listen to my every concern. I also enjoy their branded sunscreen and look forward to using it plenty this summer.
Dr. Phieffer has always been knowledgeable and sympathetic to my dermatology needs. I have been going to her when needed for over 15 years.
The staff is very nice especially her nurse Felicia. I feel comfortable and respected. Thank you Ladies 🙂
I have been a patient of Dr. Phieffer’s for many years and she has helped me so much as I suffer from psoriasis. I could be her walking commercial as I am so happy with the outcome. Felicia, her nurse, is wonderful and they both really …
Words cannot describe how much I love this practice. Dr. Shannon Chase is very thorough and devotes time to truly listen to as well as educate her patients. Most of all, she is compassionate and her dedication to her patients is …
Dr. Pheiffer has been my dermatologist for several years. She is absolutely the most skillful and knowledgeable dermatologist in the city. I moved to Richmond from NYC over 10 years ago. I’ve been through a few dermatologists here best …
I recently moved to Richmond and needed a new dermatologist for my annual skin check. I was thrilled with the treatment I received at Avenues Dermatology! Dr. Phieffer and her nurse, Felicia, honestly listened to my concerns and treated me …
Dr. Phieffer is an excellent doctor. She has treated my rosacea and pre-cancerous issues on my face. She listens to you and explains what she is doing and provides options for treatments, which work. …
I’ve been going to Avenues Dermatology for awhile now, and it’s always been a wonderful experience! Shannon Chase has been my provider, and she makes me feel very informed and confident about the treatments for my scalp and skin! She’s very …
All I can say is WOW. I’ve had a skin tag growth for about 10 years. They were able to remove it in 5 seconds. Shannon and Danielle were amazing. The front desk staff, amazing. I wish I would have came sooner. I was embarrassed of marks on …
Dr. Phieffer was fantastic! My visit was great & I got all the answers I needed. Thanks so much Avenues!
Dr. Phieffers 20 yr of experience paid off. Other practitioners were stumped as to what was causing an allergic reaction. She promptly isolated the cause and treated it. And she has treated me for several other issues in the last couple of years. Her staff are always helpful and friendly.
Avenues Dermatology has been my provider of choice for 12 years. The office staff is welcoming and very efficient– appointments are always on time. Dr. Phieffer is a caring and talented physician with amazing diagnosis and surgical skills. …
My skin was in rough shape when I showed up to Avenues Dermatology with terrible acne breakouts. After only a few months, my skin was totally clear and has stayed that way! I love this place. Such a lovely and welcoming staff, they are very …
I am a new patient to Dr. Phieffer’s practice based on a recommendation from my sister. I was not disappointed. Dr. Phieffer and her staff provided excellent service and acted very professionally. Dr. Phieffer listened to my …
I have been a patient of Dr. Phieffer’s for years. I could not be more pleased with the level of care and attentiveness I receive from her and her entire staff. From check in and throughout my entire appointment, I am treated by all as if …
My husband (who doesn’t have a google account) asked me to post this review. He loves Avenues Dermatology and Shannon Chase, FNP-BC. Has been a patient for many years. Loves the front of office staff, the nurses and Shannon. Never has to …
Having extremely sensitive skin type with eczema and other issues, good dermatological care is of great importance to me. Avenues is a superior practice, I am extremely pleased with my results and I highly recommend them to anyone dealing with skin issues…
I’ve heard great things about this practice from family and friends and everyone there lived up to the hype. Dr. Phieffer and her staff worked together seamlessly to provide excellent care. Will be recommending this practice again and again!
I heard so many good things about this facility so I was so excited to go to my appointment. The practitioner I had seen was sweet but felt like she was in a rush. I have had two appointments and each visit with the actual NP was at most …
Dr. Phieffer was amazing — she fit me into her tight schedule within a week and diagnosed my problem immediately. By the follow-up appointment, the condition had totally cleared. The entire staff is extremely courteous and gentle.
I have been going to Avenue for years. After trying several other dermatologists, Dr. Phieffer was the only one to be able to get my rosacea under control. Her nursing staff is fantastic. After a recent injury that several other doctors could not get to heal over a span of two months, Dr. Phieffer had it healing in three days!
Dr. Phieffer and her staff are personable, proficient and professional. Be on time for your appointment because they are ready to see you on schedule. Dr. Phieffer is very thorough, caring, careful and ready to answer any questions you may …
My rosacea cleared up within weeks with the help of Dr. Phieffer! The whole staff there is amazing, friendly, and helpful. I feel so much better about my skin because of them! Also, the products they sell are worth checking out too like their sunscreen moisturizer.
Dr. Phieffer resolved my skin condition after my first visit!! She is very knowledgeable and professional and attends to your issues with great care!! The staff and facility are also very nice and make you feel right at home. I’ve already …
I have been coming to Avenues Dermatology for over 15 years and I love this practice! The staff is always welcoming and friendly and Dr. Phieffer is very attentive to my concerns and is able to offer multiple suggestions that help meet my …
I absolutely loved the office!! I came in for acne 4 months ago and since my skin has been flourishing! The staff was so sweet and very attentive to all of my concerns. My provider was Shannon and my nurses were Mikela and Danielle and each …