AvMed offers health insurance coverage across Florida, including employer group plans, individual and family plans, subsidy-eligible and Medicare plans. See more
(Translated by Google) I have been trying to communicate for 1 month and I have not been able to get the worst medical insurance service. 1 hour they wait for an answer and they hang up on me 💩💩💩💩 …
(Translated by Google) Worst. I started this year with this insurance, it is the worst thing you can have, after an hour and a half that they manage to answer, they drop the call. Worst. …
(Translated by Google) The worst customer service, a call center with a waiting time of 2 hours, which of course never answer calls, and a down web portal. Having health insurance should give you peace of mind and this is a nightmare …
You took all my Doctors in the middle of the year I don’t know what to do.
You are affecting a hole community a lot of people will drop you shame on you
Had avmed for my wife for 4 years never used it rates were goin up year after year this year went up to 650 from last year 401 an 65percent increase shame shame on you a 0 star for you
Their customer service is non-existent! Tried to pay my bill. They wouldn’t answer the phone, website is constantly malfunctioning and their automatic phone response system is the worst.
I cannot register and cannot get through to anyone on the phone!!!!! Even regional office has the same recording as 1-800 numbers. Why can I not talk to anyone?
I am covered by AvMed threw my job. I called to add my spouse and was told they do not recoginize same sex marriages. This is pure discrimination and they should be sued.
THE CSR KEEPS PUTTING ME ON HOLD THEN HANGS UP. I BEGGED AND TOLD HIM IF YOU CANT HELP ME, GET ME SOMEONE THAT CAN. NO DEAL, JUST PUTS ME BACK ON HOLD THEN, HANG UP!!!!!!! DISGUSTING!!!!
Terminates insurance and takes your money, husband a state employee went from DOC to FHP was told insurance would not be affected by peoples first, but was and they won’t talk to me HIS wife. He is in training and is based in Tallahassee. WORST ever !
Horrible insurance. Screwed up billing three times this year resulting in coverage gaps. Injured leg that I don’t dare go in for treatment. Worse than having no insurance.
Terrible customer service. Just tried to get in contact with them over the phone. I was transferred to several departments, waited for 1/2 an hour and never got the answer I was looking for. Just tired of waiting for them to find out who can help me with a simple question…rate amount for husband & wife.
I am on the phone to ask someone at AvMed one simple question, but before I can get this question out, they say they need to transfer me to another department… This happened FOUR TIMES… and I’m still on hold. WHO WORKS OVER …
Claims representatives, like Angela, shouldn’t have the job she have…so much for rudeness. Lets add names like Liz. Think they are so unhappy with their job that makes me feel sorry.
Terrible website when looking for doctors. More than half of the neurologists on the doctor list have disconnected numbers, don’t even work in the locations listed on the site, say they don’t accept Avmed, never pick up the phone, etc. Not …
Called customer service, waited on the phone for 50 minutes.
Customer service rep. picked up the phone ,never spoke with me,had a personal conversation for 30 min. on the the other end and then disconnected my phone without speaking with me.
It’s impossible to get register in their portal, the customer service never answer simply the IVR answer “There is an error” and hang up. The company doesn’t exist
Always professional, knowledgeable, and willing to provide excellent service! The state of Florida has avmed insurance for a reason! It’s the best out there and it’s accepted by the majority of physicians.
Out of network providers do not go toward our huge deductibles? Are you kidding? Since when? It’s my out of pocket expense, but not considered out of pocket expense to Avmed. Not happy.
They changes my policy without any notification. I personally do not recommend them. The premium are really high and on top of that the co-payments are still more higher.
They have the worst service, no one response in their line, you have to wait more than 2 hrs to be on hold and anyways you will have the same problem. They don’t pay for the claims and now my service provider is not attending our kids since they have claims from mid 2020 and they don’t get a response as well
We have been calling AvMed for a month.
Every time i have to be in the phone for an hour or longer.
When they answer, the representative is not helpful, or does not know.
Worst customer service i have experience in my life!
all the sales persons picturing Avmed as the best , the reason is they pay more commission, the truth they simply bad and using deferring tactics if the courts were open i would have show them that they can pay all claims on time. Terrible. …
they don’t answer the phone calls or return any messages. I went there and the security person said everyone was working from home but the parking area was packed. They are licensed by the state please call and file a complaint.
Impossible to reach this insurance company to get a simple question answered. I was on hold for an hour, and they kept repeating the same message: “your approximate wait time is 8 minutes.”
AvMed Your motto is helps Floridians embrace better health yet your actions speak differently. Your decision to terminate your agreement with VitalMD and TopLineCareAlliance as well as many other providers in the middle of a pandemic where …
What a disgrace to customer service. Miss advertisement at its prime. AVMED customer service will put you on hold for 2 hours , and once they answer they are unable to solve the problem and offer to call back which they will never do. Their website is USELESS. can’t even sign in. The State of Florida should step in right away.
Of all the insurance companies I have worked with this corporation is by far the worst. You are literally nothing but a number to them, there is “zero” customer relationship. I for one cannot wait for single payer health care one good …
This is my 2nd year with AvMed. Last year, I saved $361/month compared to BCBS. AvMed was highly recommended to me by a friend/neighbor who happens to be an Insurance Agent. I needed knee replacement surgery and found many outstanding …
I have NEVER had an issue with this company at all! I love the representatives at the ELIGIBILITY & BENEFITS department! I love Mayelene, Lynn, Jenny, and the rest of the gang!!!! I respect their professionalism and their willingness to provide great customer service! Keep it up! We appreciate at Peak Performance Rehabilitation LLC!
I work for MANY providers in FL & AvMed has NOT followed through with updating providers that have LOA or SCA authorizations from 2019. Still trying to get paid for a client from Oct 2019. I have sent in the provider details 5+ times. Now …
A two hour or wait to speak to a representative is completely unacceptable! I dont know what you need to do to correct this but it is horrible customer service. In addition your estimated wait times are exceptionally inaccurate. For 2 hours I got a message that I had a 10 minute wait. This is no matter when you call them.
Hello, I hope by writing this someone is able to benefit from my mistake of choosing Avmed as a health insurance provider. (Please do your research. You’ll find other people with my same experience.) …
Very irresponsible customer service! How is it possible that they don’t communicate properly with so many options to communicate. First I speak with one person that tells me all the information is correct and in order. Then I speak with …
AvMed is not a good insurance if you need prescription coverage. They will cut you off mid way taking your prescription and stop covering you. The representatives are there to …
I wish I searched them up online before choosing them, like just Look at the reviews lmao. I do not have any credentials to log in online so I can’t see anything from my account. And when you call. Well I guess you already know the answer. …
AvMed is great for your everyday medical problems but when it comes to things like getting a pre-authorization they do whatever they want. ie. my husband had a procedure in each eye. We got pre-authorized. After months of fighting their …
AvMed is probably okay for coverage if you are in their metropolitan centers. However, the further away you are the more pathetic become the provider options. Worse yet, rather than increasing provider coverage, they keep trimming coverage …
I am a new patient with AvMed Medicare health insurance. Already I am disappointed. Have called customer service twice and both times the rep was impatient and short with me. I was treated like a child; spoken down to, given evasive answers …
The worst Customer Service and Accounting. They made an error of OVER $800 in the amount they ACH from my bank account even after I had called to confirm they would be deducting the correct amount. The first lady I spoke to in Customer …
Terrible service for providers. Patients do not blame your doctor for the delay on your treatments. Providers services take almost an hour to answer the phone to verify benefits and then when they finally do they only do 2 patients at a …
The service is a complete disgrace. Try to get an answer to a simple question with no result. Called Avmed multiple times each waiting on a line for over an hour just to hear that they need to find out an answer and call me back. Nobody …
I have found this insurance to have VERY POOR customer service. I have come to this conclusion after many calls and hours spent on the phone with them. Once you call member services they forward your concerns to someone different every …
AWFUL!!!!!! The portal is not user-friendly. I have tried to register numerous times and always get the (when it is thinking) blue circle. After an hour, I give up. The customer service is nonexistent. The few times I have called it takes …
I have no idea what happened to AVMED Customer Service in the last weeks. Are they short of staff??? Whatever it is, it’s not good. Lately it’s not possible to talk to anyone on the phone unless you are willing to wait at least 30 or 40 …
If I could give 0 stars I would. I’ve never had worse customer service. I promise you it’s not worth the money you save! I totally regret this decision. Worst part is that open enrollment is over and I can’t switch. I waited 45 mins on hold …
Worst government insurance ever! I had hand surgery at emergency room after suffering a seizure and avmed won’t answer the phone, lowered my coverage without consulting me , never submitted my claims I called multiple times about, hung up …
Horrible customer service, I cannot get a hold of any one in customer service and my waiting time always remains the same . after 40 min they hang up on me. I also picked the option for a call back and till this day i’m still waiting for …
After paying for a 400$ a month insurance, they took 2 months to send me my member number and 3,5 months for the member card. Also, the call center is horrible, no matter what time you call, you will wait at least an hour and sometimes …
I contacted Avmed several times a week since January 18, 2022 because I have not received a Nations Benefits card, 4 months and I can’t obtain my Medicare benefits $25 a month
If I can give this insurance 0 stars, I would. Not only is it expensive (I was charged $425.16 EVEN DURING A PANDEMIC), it also has an EXTREMELY horrible customer service. The online portal is a pain in the neck to navigate and don’t even …
Horrible customer service! AvMed listed my doctor I’ve been going to for 5 years as a valid PCP during enrollment, went into my doctors office in January to find out that they do not take AvMed insurance. I’ve been trying to resolve this …
Don’t walk… RUN RUN RUN. The worst ever. 60 min wait times and your call will get dropped several times so you’re looking at maybe a 3 hr wait time to get through to anyone. My boyfriend and I have the same plan and same problems. We …
I was on hold for more than an hour and the person answer the phone just asked me to provide the DOB and the phone number, the phone dropped and try to call back, there is another one hour wait. Email them a message, the case closed …
It is absolutely insane how terrible this customer service process is. I’ve waited online over 2 hours each of the last three days an am yet to get anyone on the phone. Website’s messaging portal claims they respond in one day and i havent …
Avmed used to be one of the best Medical Insurance companies. It has become the worst company. Terrible for providers and members. As a provider’s office you are forever on hold for you are not able to resolve anything on their portal. …
Avmed’s customer service is nonexistent. They have the most complicated web portal which will repeatedly tell you you need to reregister an account and then lock you out. Forget about calling their number, you will wait over an hour every time. Look elsewhere for your insurance. Seriously, you will regret it.
I loved Avmed while I had it through my job. I was able to go to my PCP and to any specialists accepting Avmed without referrals. The problems didn’t arise until I left my job. Before I left I confirmed with both my HR dept and with Avmed, …
Very dissatisfied with marketplace choice. I specifically chose this plan through the marketplace because it would cover the institute where I am receiving care for a condition that has impaired my functioning and ability to work. Now to …
Service is Horrible. My policy got canceled by Avmed mistake when i called to disenroll by wife because she got coverage under Medicare. I was enrolled for auto debit and they had my account on file to deduct the new premium but they never …
For years Av-med was my secondary insurance. My husband being employed with a largest company used Aetna which was my primary insurance. After having Covid he was unable to return to work. Our Aetna insurance terminated on 2/28/22. I have …
I am calling from a provider’s office to check why payments for some visits were recouped 8 months later. 1st call lasted about 25 minutes with an apparently outsourced customer service rep from out of the country. Nothing was …
Avmed is the worst experience I have ever had with any company on their customer service line. Its not about just one call but for nearly every time I attempt to reach out to them. …
They don’t answer the phone and need to pay to get insurance and don’t know how to get my log in credentials. If something’s happens to me today, I’m finished! Customer service is#1 and if you don’t have that, you don’t have a good running …
I was misinformed buy the authorization dept, no one cared enough to help, I was in hold several times for more than 30 minutes. I was given different information and instructions every time I called. Basically I called to verify if a …
The worse company I have ever dealt with. They deny and mishandle everything. I dropped them five years ago and continue to receive billing from them and from doctors which were refused. Everything was done correctly by us and we have maintained all our paperwork. The people are inept and no one can give a straight answer.
Our office provided Avmed as employee health insurance. Never could straighten out billing issues. Supervisors phone number but then never answer calls. Wrote to COO no reply. Unable to reach anyone at corporate.
Beware of Avmed – my family has had Avmed for almost a year now and our experience has not been good. 3 main items: 1) Their plans are deceiving and full of coverage exclusions in fine print. I believe they do this to advertise that …
“O” Star. Avmed is the worst experience I have ever had…My husband try to call two the costumer service and nobody answer the phone. He need update the Primary care Physician but nobody answer the phone and he needs prescription for …
(Translated by Google) Customer service is very poor, there is no personalized attention and communicating with a person is impossible …
(Translated by Google) I have been trying to communicate for 1 month and I have not been able to get the worst medical insurance service. 1 hour they wait for an answer and they hang up on me 💩💩💩💩 …
(Translated by Google) Worst. I started this year with this insurance, it is the worst thing you can have, after an hour and a half that they manage to answer, they drop the call. Worst. …
(Translated by Google) The worst customer service, a call center with a waiting time of 2 hours, which of course never answer calls, and a down web portal. Having health insurance should give you peace of mind and this is a nightmare …
Great company
horrible customer service
Close ties to the company.
a joke
The worst insurance there is.
Its ok
This Not-For-Profit insurer really delivers for policyholders.
Took a super long time for to be answered
Worse insurance ever!!! Barely covers anything. Stay away!
You took all my Doctors in the middle of the year I don’t know what to do.
You are affecting a hole community a lot of people will drop you shame on you
Absolutely horrible customer service – when calling you basically get a message to try to call some other time. I tried a few times to no avail
This company discriminates against foreign sounding names. Labels employees as contractors wrongly without any proof. Bad service.
Waiti g forever to speak to Repealing prompts very annoyin
Medicare walk in are treated with care and respect. Great to see that in a company!
Waiting one hour and a half to somebody answers the phone
They hang out.
Portal not working for the last 3 weeks
Had avmed for my wife for 4 years never used it rates were goin up year after year this year went up to 650 from last year 401 an 65percent increase shame shame on you a 0 star for you
joke of a company LOL. Hands down worst customer service i’ve ever seen in my life….
Bad!!! They dont answer the phone. The only reason I have it is because my employer pays for it. TERRIBLE!!!!
Arturo from Benefits answered all my questions, he was very helpful and his good manners and understanding surprised me. Keep up the good work!
Their customer service is non-existent! Tried to pay my bill. They wouldn’t answer the phone, website is constantly malfunctioning and their automatic phone response system is the worst.
Try calling them with a question! 45 minute “ESTAMATED” hold time! AvMed customer? Good luck with that.
I cannot register and cannot get through to anyone on the phone!!!!! Even regional office has the same recording as 1-800 numbers. Why can I not talk to anyone?
I am covered by AvMed threw my job. I called to add my spouse and was told they do not recoginize same sex marriages. This is pure discrimination and they should be sued.
IS INCREDIBLE THAT A LARGE COMPANY DOES NOT HAVE PEOPLE TO ANSWER CALLS AND THE WAIT IS MORE THAN ONE HOUR AND SOMETIMES THEY DO NOT ANSWER
THE CSR KEEPS PUTTING ME ON HOLD THEN HANGS UP. I BEGGED AND TOLD HIM IF YOU CANT HELP ME, GET ME SOMEONE THAT CAN. NO DEAL, JUST PUTS ME BACK ON HOLD THEN, HANG UP!!!!!!! DISGUSTING!!!!
Terminates insurance and takes your money, husband a state employee went from DOC to FHP was told insurance would not be affected by peoples first, but was and they won’t talk to me HIS wife. He is in training and is based in Tallahassee. WORST ever !
Horrible insurance. Screwed up billing three times this year resulting in coverage gaps. Injured leg that I don’t dare go in for treatment. Worse than having no insurance.
Literally the worst healthcare provider I have ever dealt with. No response, cant change my password to pay my premium on the website, what a joke
Can’t get anyone on the phone to update my insurance payment. 30 minutes on hold listening to how my time is valuable! Horrible
Terrible customer service. Just tried to get in contact with them over the phone. I was transferred to several departments, waited for 1/2 an hour and never got the answer I was looking for. Just tired of waiting for them to find out who can help me with a simple question…rate amount for husband & wife.
I am on the phone to ask someone at AvMed one simple question, but before I can get this question out, they say they need to transfer me to another department… This happened FOUR TIMES… and I’m still on hold. WHO WORKS OVER …
Claims representatives, like Angela, shouldn’t have the job she have…so much for rudeness. Lets add names like Liz. Think they are so unhappy with their job that makes me feel sorry.
Terrible website when looking for doctors. More than half of the neurologists on the doctor list have disconnected numbers, don’t even work in the locations listed on the site, say they don’t accept Avmed, never pick up the phone, etc. Not …
Called customer service, waited on the phone for 50 minutes.
Customer service rep. picked up the phone ,never spoke with me,had a personal conversation for 30 min. on the the other end and then disconnected my phone without speaking with me.
It’s impossible to get register in their portal, the customer service never answer simply the IVR answer “There is an error” and hang up. The company doesn’t exist
Always professional, knowledgeable, and willing to provide excellent service! The state of Florida has avmed insurance for a reason! It’s the best out there and it’s accepted by the majority of physicians.
The worst customer service for any insurance that I have ever had. You have to wait for hours and then nothing gets done.
Out of network providers do not go toward our huge deductibles? Are you kidding? Since when? It’s my out of pocket expense, but not considered out of pocket expense to Avmed. Not happy.
They changes my policy without any notification. I personally do not recommend them. The premium are really high and on top of that the co-payments are still more higher.
Avmed Never pick up the phone, do not waist a year with this scam provider. Agent does not answer the phone. Can’t wait to change provider.
Over 3 hours of hold time to speak with a representative. I’m currently at 3 hours and 52 minutes of hold time and counting.
It’s not the insurances job to diagnose patients, that’s solely in the doctor’s scope.
THE WORTH WORTH WORTH CUSTOMER SERVICE I HAD EVER EXPERIENCE IN MY LIFE !!!!!!!!!!!!! HORRIBLE ! DONT GET THIS INSURANCE …
They have the worst service, no one response in their line, you have to wait more than 2 hrs to be on hold and anyways you will have the same problem. They don’t pay for the claims and now my service provider is not attending our kids since they have claims from mid 2020 and they don’t get a response as well
We have been calling AvMed for a month.
Every time i have to be in the phone for an hour or longer.
When they answer, the representative is not helpful, or does not know.
Worst customer service i have experience in my life!
all the sales persons picturing Avmed as the best , the reason is they pay more commission, the truth they simply bad and using deferring tactics if the courts were open i would have show them that they can pay all claims on time. Terrible. …
I’m very grateful for Avmed!
Every company will always have unhappy customers/clients or patients.
We can’t always make them all happy. …
they don’t answer the phone calls or return any messages. I went there and the security person said everyone was working from home but the parking area was packed. They are licensed by the state please call and file a complaint.
Impossible to reach this insurance company to get a simple question answered. I was on hold for an hour, and they kept repeating the same message: “your approximate wait time is 8 minutes.”
AvMed Your motto is helps Floridians embrace better health yet your actions speak differently. Your decision to terminate your agreement with VitalMD and TopLineCareAlliance as well as many other providers in the middle of a pandemic where …
What a disgrace to customer service. Miss advertisement at its prime. AVMED customer service will put you on hold for 2 hours , and once they answer they are unable to solve the problem and offer to call back which they will never do. Their website is USELESS. can’t even sign in. The State of Florida should step in right away.
Of all the insurance companies I have worked with this corporation is by far the worst. You are literally nothing but a number to them, there is “zero” customer relationship. I for one cannot wait for single payer health care one good …
This is my 2nd year with AvMed. Last year, I saved $361/month compared to BCBS. AvMed was highly recommended to me by a friend/neighbor who happens to be an Insurance Agent. I needed knee replacement surgery and found many outstanding …
I have NEVER had an issue with this company at all! I love the representatives at the ELIGIBILITY & BENEFITS department! I love Mayelene, Lynn, Jenny, and the rest of the gang!!!! I respect their professionalism and their willingness to provide great customer service! Keep it up! We appreciate at Peak Performance Rehabilitation LLC!
I work for MANY providers in FL & AvMed has NOT followed through with updating providers that have LOA or SCA authorizations from 2019. Still trying to get paid for a client from Oct 2019. I have sent in the provider details 5+ times. Now …
A two hour or wait to speak to a representative is completely unacceptable! I dont know what you need to do to correct this but it is horrible customer service. In addition your estimated wait times are exceptionally inaccurate. For 2 hours I got a message that I had a 10 minute wait. This is no matter when you call them.
Horrible insurance
I pay almost 400 usd and I ever saw a doctor because there was always an issue with the insurance …
Hello, I hope by writing this someone is able to benefit from my mistake of choosing Avmed as a health insurance provider. (Please do your research. You’ll find other people with my same experience.) …
Very irresponsible customer service! How is it possible that they don’t communicate properly with so many options to communicate. First I speak with one person that tells me all the information is correct and in order. Then I speak with …
AvMed is not a good insurance if you need prescription coverage. They will cut you off mid way taking your prescription and stop covering you. The representatives are there to …
I wish I searched them up online before choosing them, like just Look at the reviews lmao. I do not have any credentials to log in online so I can’t see anything from my account. And when you call. Well I guess you already know the answer. …
I cannot believe I just read a post telling an insured to send a dm on facebook for help…!?!?!?!?!
AvMed is great for your everyday medical problems but when it comes to things like getting a pre-authorization they do whatever they want. ie. my husband had a procedure in each eye. We got pre-authorized. After months of fighting their …
AvMed is probably okay for coverage if you are in their metropolitan centers. However, the further away you are the more pathetic become the provider options. Worse yet, rather than increasing provider coverage, they keep trimming coverage …
I am a new patient with AvMed Medicare health insurance. Already I am disappointed. Have called customer service twice and both times the rep was impatient and short with me. I was treated like a child; spoken down to, given evasive answers …
The worst Customer Service and Accounting. They made an error of OVER $800 in the amount they ACH from my bank account even after I had called to confirm they would be deducting the correct amount. The first lady I spoke to in Customer …
Terrible service for providers. Patients do not blame your doctor for the delay on your treatments. Providers services take almost an hour to answer the phone to verify benefits and then when they finally do they only do 2 patients at a …
The service is a complete disgrace. Try to get an answer to a simple question with no result. Called Avmed multiple times each waiting on a line for over an hour just to hear that they need to find out an answer and call me back. Nobody …
I have found this insurance to have VERY POOR customer service. I have come to this conclusion after many calls and hours spent on the phone with them. Once you call member services they forward your concerns to someone different every …
AWFUL!!!!!! The portal is not user-friendly. I have tried to register numerous times and always get the (when it is thinking) blue circle. After an hour, I give up. The customer service is nonexistent. The few times I have called it takes …
I have no idea what happened to AVMED Customer Service in the last weeks. Are they short of staff??? Whatever it is, it’s not good. Lately it’s not possible to talk to anyone on the phone unless you are willing to wait at least 30 or 40 …
If I could give 0 stars I would. I’ve never had worse customer service. I promise you it’s not worth the money you save! I totally regret this decision. Worst part is that open enrollment is over and I can’t switch. I waited 45 mins on hold …
Worst government insurance ever! I had hand surgery at emergency room after suffering a seizure and avmed won’t answer the phone, lowered my coverage without consulting me , never submitted my claims I called multiple times about, hung up …
Horrible customer service, I cannot get a hold of any one in customer service and my waiting time always remains the same . after 40 min they hang up on me. I also picked the option for a call back and till this day i’m still waiting for …
After paying for a 400$ a month insurance, they took 2 months to send me my member number and 3,5 months for the member card. Also, the call center is horrible, no matter what time you call, you will wait at least an hour and sometimes …
I contacted Avmed several times a week since January 18, 2022 because I have not received a Nations Benefits card, 4 months and I can’t obtain my Medicare benefits $25 a month
If I can give this insurance 0 stars, I would. Not only is it expensive (I was charged $425.16 EVEN DURING A PANDEMIC), it also has an EXTREMELY horrible customer service. The online portal is a pain in the neck to navigate and don’t even …
Horrible customer service! AvMed listed my doctor I’ve been going to for 5 years as a valid PCP during enrollment, went into my doctors office in January to find out that they do not take AvMed insurance. I’ve been trying to resolve this …
Don’t walk… RUN RUN RUN. The worst ever. 60 min wait times and your call will get dropped several times so you’re looking at maybe a 3 hr wait time to get through to anyone. My boyfriend and I have the same plan and same problems. We …
I was on hold for more than an hour and the person answer the phone just asked me to provide the DOB and the phone number, the phone dropped and try to call back, there is another one hour wait. Email them a message, the case closed …
It is absolutely insane how terrible this customer service process is. I’ve waited online over 2 hours each of the last three days an am yet to get anyone on the phone. Website’s messaging portal claims they respond in one day and i havent …
Avmed used to be one of the best Medical Insurance companies. It has become the worst company. Terrible for providers and members. As a provider’s office you are forever on hold for you are not able to resolve anything on their portal. …
Avmed’s customer service is nonexistent. They have the most complicated web portal which will repeatedly tell you you need to reregister an account and then lock you out. Forget about calling their number, you will wait over an hour every time. Look elsewhere for your insurance. Seriously, you will regret it.
I loved Avmed while I had it through my job. I was able to go to my PCP and to any specialists accepting Avmed without referrals. The problems didn’t arise until I left my job. Before I left I confirmed with both my HR dept and with Avmed, …
Very dissatisfied with marketplace choice. I specifically chose this plan through the marketplace because it would cover the institute where I am receiving care for a condition that has impaired my functioning and ability to work. Now to …
Service is Horrible. My policy got canceled by Avmed mistake when i called to disenroll by wife because she got coverage under Medicare. I was enrolled for auto debit and they had my account on file to deduct the new premium but they never …
For years Av-med was my secondary insurance. My husband being employed with a largest company used Aetna which was my primary insurance. After having Covid he was unable to return to work. Our Aetna insurance terminated on 2/28/22. I have …
This is the worst possible insurance company! Customer service is horrible! Provider choices are terrible! Don’t waist your money!
I am calling from a provider’s office to check why payments for some visits were recouped 8 months later. 1st call lasted about 25 minutes with an apparently outsourced customer service rep from out of the country. Nothing was …
Avmed is the worst experience I have ever had with any company on their customer service line. Its not about just one call but for nearly every time I attempt to reach out to them. …
Just try searching for a primary care physician on their site. If a dermatologist and a podiatrist are primary care, I’ll eat my hat.
They don’t answer the phone and need to pay to get insurance and don’t know how to get my log in credentials. If something’s happens to me today, I’m finished! Customer service is#1 and if you don’t have that, you don’t have a good running …
I was misinformed buy the authorization dept, no one cared enough to help, I was in hold several times for more than 30 minutes. I was given different information and instructions every time I called. Basically I called to verify if a …
The worse company I have ever dealt with. They deny and mishandle everything. I dropped them five years ago and continue to receive billing from them and from doctors which were refused. Everything was done correctly by us and we have maintained all our paperwork. The people are inept and no one can give a straight answer.
Our office provided Avmed as employee health insurance. Never could straighten out billing issues. Supervisors phone number but then never answer calls. Wrote to COO no reply. Unable to reach anyone at corporate.
For over 3 months and a bunch of emails and calls I have been trying to cancel membership to this company. …
Beware of Avmed – my family has had Avmed for almost a year now and our experience has not been good. 3 main items: 1) Their plans are deceiving and full of coverage exclusions in fine print. I believe they do this to advertise that …
“O” Star. Avmed is the worst experience I have ever had…My husband try to call two the costumer service and nobody answer the phone. He need update the Primary care Physician but nobody answer the phone and he needs prescription for …