Axos Bank is a diversified financial services company that provides online banking and lending products to personal and business banking customers. See more
Excellent support. The agent was helpful and knowledgeable about the product. I would definitely recommend this bank to anyone that wants checking and savings.
Axos has been the worst banking experience I have ever had. Customer Service is totally unprofessional, the app and website never work and because they don’t have physical branches they are impossible to do business with. I have been trying …
If your trying to open a business account stay away from these guys! Read the negative reviews carefully. Phone agents have no idea what basic bank terms are and literally blow you off if they dont get something instead of trying to get you …
Axos bank lacks customer service. I’ve called in 4xs this month due to a increase in my statement. Not only was I on hold for a long time, I was forced to get a call back due to the long wait to speak to someone. …
Bought our house 1 1/2 years ago from Axos then about a month ago got a call from Julian Monjazi about refinancing. Started the process shortly after, Julian and his team were great, professional, and thorough. Had the whole process done in under a month, dropped our monthly payment over 400 dollars. Than You!
I recommend using online banking with Axos. They have excellent customer service and are always friendly. I was scammed some money and Axos investigated my dispute and defended me my money.
Axos has been very helpful. They helped me with a consolidation loan and even let me change my due date a few months later. My contact with them has always been very quick and efficient. I wish other companies were like Axos Bank.
I’ve was a customer of Bank of the Internet for over 15 years. It was a great bank, and paid the highest interest rate of any regular bank in San Diego. This was especially true after the 2008 crisis when just about all banks paid no …
Obtaining a load through Axos was extremely simple and efficient. I felt like I was treated fairly and the quick turn around allows us to have the roofers start work immediately. …
I don’t often submit reviews but we just had the worst refinance experience and I feel like I should warn others. Constant misquoting, our closing costs were misrepresented multiple times. We asked for no payout at closing and they kept …
I am very disappointedI have my truck loan on this bank, and it’s been more than three years; and I haven’t been able to talk to anybody on the phone. Every time I called they put you on hold until it hung up on me.Takes days for them to …
I just opened a 2nd business account with Axos. I’ve had no issues at all since becoming a customer about 7 months ago. The relationship manager appointed for my accounts is great. Always friendly and extremely helpful.
Jonathan at Axos bank helped me refinance 2 investment properties with some cash out. He got me the most competitive rate from 5 banks that i quoted with. He was knowledgable and always available when i had a question about the loan process.
Jonathan M. and Wendy R. were both great! Closed two loans in under 40 days! Thanks to you both, I will share my experience with all my family and friends!
Absolutely amazing customer service. Helped us with our PPP Loan and they were so quick in getting everything handled. The entire process was made smooth and easy because of their attentiveness and service every step of the way. Friends who used other big banks found their PPP Loan process to be difficult and took weeks longer than Axos.
I worked with Jessie Lopez with Axos Bank. He was friendly, patient and knowledgeable of the re-fi process. We closed in two weeks because Jessie returned my emails and calls promptly even late into the evening a few times. Highly recommend his services.
I tried this bank for savings account, good interest rates but it’s useless, as they put all kinds of limitation on deposit, deposits held for five business days, other bank funds available the next day. Also worst customer service, only …
I had an excellent experience with Axos. My application was easily completed and communication was good. Very helpful and able to deliver my loan I requested in a very timely manner. Looking forward to a good business relationship with Axos!
I have banked with them for many years now. There’s not much to say about a bank; you just hope for good customer service. More often than not, Axos delivers. There are hiccups but ultimately I end up very happy with them.
Julian Monjazi was excellent as our loan officer. Not only did he relate things to his experience, but also educated us about different rate offerings for lower lock-in periods, how rebate offers show up for them so we can avail $0 closing …
Great Business Savings rates and they are extremely easy to do business with online and on the phone. I’ve had occasion to call 2 times and I got through without a long wait and the person helping me was empowered to solve my problem.
I highly recommend this bank.
The process was easy. I was able to complete my application for the loan using my phone. Updated my personal info; uploaded photos of neccessary documents; and picked which payment plan was best suited for my needs. …
Was a little skeptical about refinancing with an online bank when I started the process. I was wrong. It went great and very fast. Worked with Kelly Lord and would strongly recommend him along with Axos Bank.
I just completed a refi through Axos and it was a great experience. Samuel Roberson helped me every step of the way including when I was going through the underwriting process. Most everything was handled digitally and the closing was done at our house. This is the 5th loan process I have gone through and by far the easiest.
Shannon Shanks and team were exceptional during the entire Refi process. I’ve been involved in a handful of mortgage applications over the years, this was by far the best experience. I was kept informed as necessary, replied to quickly when I had a question and treated professionally. Thank you.
Schyler and Amanda were a pleasure to work with while refinancing our home loan. This is the third time I have used this company for home financing and recommend them to friends and relatives. Transactions have always been smooth and rates are very competitive.
Axos bank representatives are very professional and knowledgeable 💯They showed great pride and concern while caring for my delicate situation 👍🏾. You’ve tried the rest!! Now roll with the best 🎯. 5 Stars ⭐️ Second to None 💯😃🎯An Outstanding Team!!! …
Elena Keller was my first contact at Axos bank for the process of re-financing our home. Ms. Keller was as helpful as she was professional. We were able to complete the very complicated process which, when finished will save us thousands of dollars each year. Thanks to Elena we are happy new customers of Axos bank.
I shopped around for a personal loan for home improvements, and after really being turned off by others, I found Axos to be a breath of fresh air. Steve Szpytek was great to work with and got everything wrapped up quickly and painlessly. It …
The website and app is user friendly. Easy sign up process and customer service is great. Would definitely recommend to open an account here if you’re looking for a bank.
I just refianced my home with Axos Bank. Melissa Wallen and Blake Chicoine were my loan officers. They locked me in at a great rate and closed the refinance in a timely manner even though I am a self employed borrower. I would recommend Melissa and Blake to friends and family.
Want to acknowledge my appreciation for the amazing service provided by our loan officer, Shannon Shanks. Shannon hit the ground running in expediting our request to refinance. We made a late Saturday night inquiry to refinance and yes, …
My loan experience with axos Bank was great. Only took minutes to fill out application approval was done quickly and money was in my bank within a few short hours.. I would definitely recommend this Bank
I needed some help getting into an Axos Bank account that I hadn’t logged into for quite a while. I spoke to an extremely helpful and upbeat online banker who helped with every question or problem I had. Also their CD rates where better than other banks.
Axos delayed our home closing and failed to meet deadlines, multiple times. They are unresponsive when we try to reach out to them for answers and Axos Bank has completely ignored our requests. They have failed to contact us or reach out …
I’m thinking about buying a home and my friend referred me to Axos for advice since I’m a first time home buyer. There was no wait to be consulted by a loan officer. Lenny is the loan officer who gave me advice and helped me understand what I needed to do in order to get qualified. Best part about it was it only took like 10 minutes!
Schyler made our refinance with Axos Bank a very smooth. His knowledge and expertise were excellent as were his solid communication skills. I certainly appreciated his responsiveness and timely phone calls and emails to make the refinance happen. Thank you Schyler!
I had a great experience in a recent refinance, Melissa Wallen was professional & quick to respond to any questions. She also made the experience painless, and easy to complete. I have refinanced numerous times over a twenty year period & this experience was the best. Highly Recommended!
Amazing team to work with. From beginning till the end Melissa Wallen, Erica Pisapia and the entire Axos loan orgination and processing team has done an exceptional job in helping us with refinancing our mortgage. Especially during Covid, the process was seamless, communications were prompt and all queries were addressed patiently.
I am so frustrated with Axos. They have terrible customer service, their mobile check deposit fails repeatedly, you can’t even deposit checks at any ATM, and they put a hold on all checks for 5 days, literally holding your money hostage. …
Patricia Luna-DeAlva is one of the best mortgage banker we came across. This is the second time she helped us with our mortgage needs. She is easy to work with and understand a customer’s struggle and point of view. Trish kept her word and …
Great home loan refinance experience with AXOS bank and Shannon. The refinance rate and costs were better than anywhere else and Shannon was very responsive and great to work with.
Great service from Andrew Rodov and Talia Schultz! Never had a process go so efficiently! Andrew took time to offer various options for refi and followed through which I didn’t get from other banks! If you’re looking for honest, upfront, and efficient then contact Andrew!
‘Axos bank is a great bank to do business with because of their people. Their people are very professional and very easy to work with. Not only that but they go beyond talking to you on the phone and actually get information for you and …
My experience with Steve Szpytek at Axos bank was easy and pleasant. I had problems with my computer sending the necessary information to him, but he worked with me and I was able to get what he needed to him. The process was fairly fast and uncomplicated. I definitely would use them again.
Undisclosed at signing, deposits held for five business days, seven business days on new accounts. My Wells Fargo account, funds available the next day.
As a new customer I am impressed so far with the customer service I’ve received from both online chat and phone. 5 out of 5 stars there! I would love to see the transfers from external accounts be a bit faster than a week. Other banks I’ve used are about 2-3 days so minus 1 star for that…
I’m encouraging my mother to refinance her mortgage and run far away from this bank. I just read they gave 100 million to Trump, which they’ll never get back. Not a smart use of your client’s money, loaning it to a fraud and a cheat.
Axos has been a huge disappointment for me. They keep putting 2 week fraud holds on checks that I write to myself or my partner. It has caused us major problems in the operation of our business. I will be switching banks as soon as possible.
I contacted AXOS bank to update on my present account. I was assisted by a very professional young lady who took the time necessary to complete my request without making me feel rushed or hurried. She displayed a very pleasant attitude all throughout our interaction. I would highly recommend AXOS Bank.
Definitely recommend Axos Bank for a personal loan! They were super fast,
Arianna was very friendly and the money was in my account the next day! The online process was extremely easy and they gave me the lowest interest rate with ZERO fees! Will use Axos Bank again for any loans in the future!
Ok ok. I have to separate my personal experiences with Axos corporate, and my review of this application. The app is fine, kind of slow, but it gets the job done. This bank has fees though, they charged me $10 for a check that bounced. Again, the app is okay.
I called in to the bank for assistance in setting up my one line banking. As a former bank manager I appreciate it when the representative is knowledgeable, friendly and helpful. My interaction was all of these things. Thanks for the great customer service!
I recently had my mortgage refinanced and Melissa Wallen were exceptional in making the whole process simple and pain free for me. She were with me at each step of the way. She kept me informed of what were going to happen next. I were able …
My Loan specialist Steve was extremely easy to work with. After providing him with the requested documents, he contacted me and we discussed the loan offer from Axos. I accepted the offer and the funds were in my bank account the next day. Truly amazing.
READ THIS BEFORE USING YOUR AXOS DEBIT CARD! I have used my debit card and ended up not getting the service I paid for. The merchant would not issue a refund and would not respond, so I initiated a dispute with Axos on 12/8/20. As of today …
Great experience with Axos bank refinancing my home! Melissa Wallen, Wendy K. Rosenthal and team were fantastic and super responsive from the start to the end of the refinancing process, which was completed very quickly. I would definitely consider using them in the future!
I remember getting the news that Nationwide Bank was going to close. Having been employed by the bank in years past, this saddened me. When the deal with AXOS Bank was made public, I felt better. My family had been with Nationwide Bank …
William Boyce was my loan originator for a refinance at the end of 2019.
He worked with patience and dedication to help me successfully acquire a 30 year fixed-rate loan at 3.75 interest rate. This was my goal. There were many …
Ended up switching from Wells Fargo after their multiple scandals. Axos has been super easy to work with, has kind representatives each time I call and allowed me a transfer waiver to ensure I could transfer all my funds at once. Would definitely recommend.
Did a refinance with Skylar Aubuchon at Axos spring 2021. Skylar went above and beyond to get us the best deal on the refi, beating our original lender significantly and following through on it! Skylar always made himself available for …
Axos Bank’s loan process was very easy. I filled out my application and was contacted by a representative in a timely manner. This loan will really help me to consolidate debt and help me cut the amount which I spend each month on debt.
Been with BOA for 20+ years. Recently began moving my business accounts to AXOS and I couldn’t be happier. Only wished I’d done so sooner. When I applied for the PPP through BOA I couldn’t get anyone to respond, nor was anyone available via …
I’ve been irritated by overdraft fees from KeyBank and I’d rather not open a line of credit to link transactions through my debt card activity so I opened a Checking and Savings account through Axos Bank and have been satisfied with their …
I have more than 30 banking relationship with financial institutions. But Axos Bank service exceeded my expectation. I applied for a personal loan and got the approval within 24 hours and money the following day. …
Jonathan Martin (Mortgage Loan Officer, NMLS #484298) was clearly the best Loan Officer that I have had the opportunity to work with. He was honest and painstakingly responded to all my questions. The process can be complex but he …
Still waiting for pending charges to be resolved nearly a month later since Axos Invest switched to this bank’s platform. Most unprofessional bank I’ve worked with. …
I’ve recently dealt with Axos Bank and they far exceeded my expectations regarding customer service, promptness of their response, and just outstanding support across the board. What a wonderful change as compared to their much bigger …
Did a mortgage refi with Axos, and I could not be happier with the experience. Everyone I dealt with was very responsive and helpful and my mortgage went through quickly, changes I requested were made, and it was a really good rate! I’m very happy with the experience.
I’ve had a small business checking with Axos for the past 4 months. It’s definitely not for me.
The ATM reimbursement and no minimum balance were my initial attraction. …
My experience with Axso Bank, has been a very good business with the company. They help me always with my situation like changes in e-mailed, checking and savings account money market account, anything you need done gets taken care of. Thank you!…
I been a customer with Axos Bank for past 6 years. Mr. Lord contacted me and informed me of better mortgage rates for refinancing. After answering all my questions and reviewed competative banks, I didn’t hesitate to refinance. Thank you Mr. Lord and Axos Bank for taking care of me.
As a simple business banking customer I have a very few needs. First…a good app to deposit checks. Second…the ability to write a few checks. Third…to transfer money from the business account into my personal checking account. …
Horrible bank & customer service team has no idea what’s going on. They will shut down your account just because. I don’t recommend to use them. Good luck getting any money from them in a timely manner when they shut down your account. Took …
Excellent experience at refinancing my mortgage. The bank was very quick to respond to any questions we had and the entire process was seamless. Probably one of the best experiences I have ever had with a mortgage process in the purchase of one of many homes I have owned in my 70+ years.
I don’t typically write reviews — and this is definitely not my first time at the refi rodeo — but this time I’m compelled to share my experience. Axos is excellent! Schyler Opartkiettikul and his team exceeded my expectations from start …
The Axos Bank loan application process was hands down one of the easiest I have ever experienced! Steve Szpytek took time out of his holiday weekend to contact me and let me know the loan had been approved! It made me feel like I was truly a valued customer! Thank you so much for making 2020 a year of financial peace of mind!
Brett Stites, Mortgage Loan Officer, NMLS #2042466, is clearly the best Loan Officer that I have had the opportunity to work with. He is honest and responded to all my questions very quick. The process can be complex but he simplified it …
I used a 3rd party loan comparison site to view competitive rates and lenders. I selected Axos since they had the best rate (by far) and terms. I worked with Steve Szpytek at Axos and was completely floored by how quickly I was approved …
This was not my first experience working with Trish Luna-deAlva my loan officer in Axos Bank, and again she has been super helpful & did a great job for me. Everyone knows how frustrating a typical mortgage procedure could be. In such …
I had really good experience with Axos Bank. I worked with Emme Fridge, she answered all my questions. They took care of my entire loan process without stepping outside of my home. It’s a great group of people to work with it. Awesome Team!!
I had a great experience getting my mortgage refinanced at a good rate. The process was very smooth and efficient and I was impressed with having the whole process completed in three weeks. Juilan and Erica were very responsive and helpful …
There’s not enough space here to write all the ways Axos screwed up my small business account, but it includes creating my business account as a personal account, then not accepting checks made out to my business name, and then (after 3 …
Opened an account for my mother and they had issue with me transferring money into the account without being on the account. They still accepted the money of course. They also had issue with her using the debit card out of state. So much …
Awesome experience. The process was quick and efficient. I was called by a processor who was very knowledgeable. The funds were available the next day after a process that only took a few hours to complete from start to finish. I would recommend Axos bank to others that are interested in a personal loan.
Wasted my time, 5 days to open an account, utter confusion filling out the forms, was hoping with the fact of being online and so forth it wouldn’t take that long!! WRONG. After all paperwork was submitted, small deposits confirmations and …
peace and love, recently i become involved with Axon Bank, after doing some research and discovering that it is legit and safe institution. I have found them to be very patient and supportive of my learning process, as i navigate and learn what it is bank on line. I am excited to be connected to banking institution.
In past I have talked with many personal loan provider , I can say it was really easy to deal with Axos Bank. No time waste, no unnecessary phone calls, everything online / via email. Very transparent and best loan offer. I would highly recommend Axos bank, and will continue business with them for sure.
I had nice experience with Axos Bank, and it was further great with Trish (Patricia Luna-deAlva) my mortgage loan originator. Guided through the process and helped me in each stage explaining and providing required details. Timely response …
I have no funds to live off of,My dispute cases with ebay are solved and settled, but THEY still refuse to make it a PRIORITY and see to it that I get access to my Social Security funds. Fonda Drabek. July 7,2022.
Worst experience ever. I sold some securities in early Feb and have yet to receive the funds. Feels like my money is being held hostage. Do not use Axos for trading if you expect a fast turnaround time for cash. When will Axos release MY …
Axos Bank, giving the crooked Trumps loans when no one else will.
I would never associate with a corporation that steps in to help a financially troubled company that has put itself in this position by conducting shady deals …
The Bank has really improved its mobile and online application and is on par if not better than most Banks out there. Applying for an account is easy and fast and the app interface is intuitive. Customer service is always in reach and the …
I LOVE ❤ AXOS Bank 0.61% Interest Savings, Checking, and even Investment Accounts! Both of their apps, and browser use platforms are easy, fun, functional, accept check, and transfer deposits, and make saving money motivating. Almost as …
The process for a personal loan could not have gone better. My representative Steve Szpytek was professional and courteous and wanted me to get approved as efficiently as possible. The whole transaction was processed and approved and had my money in less than 36 hours! I couldn’t be more pleased with Axos bank.
I had the opportunity to work with Leonard at Axos Bank on my first Real Estate Investment project and it was just great! Leonard has been responsive and always available to jump on a call to answer all my questions. He made sure to give me …
Do you ever get tired of waiting for assistance at your bank…? And are you tired of low interest savings…? How about an abundance of fees for just about every service…? Those are some of the things that brought me to AXOS because they …
My experience with Axos Bank has been amazing. Every banker I have interfaced with, and there have been several, are incredibly responsive, knowledgeable and professional. Receiving emails and phone calls even on a Sunday in response to a …
From the start of the loan application to closing, both Melissa and Wendy very helpful and answered all my questions. Axos loan processing is completely online and very efficient. Loan was closed on time and it was a good experience …
Crooks! This bank has the least professional or knowledgeable staff. They impounded property taxes from my mortgage and never paid them saying they had sent a check to the county that the county never had received. They would not even …
Worst experience ever. I sold some securities in early Feb and have yet to receive the funds. Feels like my money is being held hostage. Do not use Axos for trading if you expect a fast turnaround time for cash. When will Axos release MY …
If you want to access your funds stay far away from this bank. They hold all funds for up to ten days and require you to call and beg them to release it. They will then tell you they submitted a request to a manager to release money. I …
This was my second loan with Axos Bank. Shannon and Terry were awesome…they both gave me excellent customer service. They were always extremely responsive to answer my questions and smoothly handled the refinance process. They always …
Very happy with Axos Bank since I hold banks is very low esteem as I would most politicians. They have a license to steal your money. The folks I have interacted with have all been very knowledgeable and super nice to deal with and are …
Found Axos through LendingTree and they had the lowest interest rate offered for a personal loan. My wife applied for the loan on 8/19 and the funds were distributed the next morning! Very easy and quick process, would recommend to anyone …
What attracted us first to Axos bank was the interest rates. We decided to just move one account over to see how it would work. With not having a physical location close, I wasn’t sure how I would like it. Three years later, we now have our …
Bait and switch. I immediately asked for my direct deposit to be sent here to make to 60 day bonus offer. My first deposit will be 3 days after the 60 day limit. I now scheduled some funds for the axos account so it isn’t closed before the first direct deposit. But you can bet I will be spending new years days looking for a new bank.
I had the privilege of working with Ms. Elena Keller to secure mortgage for my first home and she was nothing short of outstanding throughout the whole process. I have to admit I pestered her a lot almost every day with calls and emails and …
I live in a small Nebraska town, 750 people. I didn’t think I would like completely online banking, but our financial advisor recommended it to us. We love it. In app tools allow us to do everything that we could at a brick and mortar.
I worked with Joey Villa to refinance my mortgage this spring. Joey is extremely knowledgeable and makes you feel like you are his most important client. With Joey’s expertise, along with the rest of the people I worked with at Axos Bank …
I’ve had awesome experiences with the bank so far. I’m in the process of purchasing a home and the Mortgage Loan Officer who’s helped advise me, Lenny Hoar, was professional and knowledgeable. Planning on getting pre-approved soon. Thank …
Axos Bank has provided me with excellent customer service. Their service representatives are professional and courteous and have always been able to help me on the first call. The website and mobile service is great! I love being able to deposit checks from anywhere to my account. Thank You Axos Bank!
I can not believe the complete lack of customer service or any sort of assistance that Axos “provides”. I am the trustee for an estate which has a mortgage with Axos. Despite providing all documentation/death certifs, etc, they still …
Axos Bank and their Agent Lenny Hoar were fantastic.
Lenny was AWESOME. He really took the time to listen to my needs and searched for the best possible solution. He followed up with me to answer any questions. He …
I started using AXOS a few months ago for my personal and small business banking. I’m pleasantly surprised that my experience thus far has been overwhelming positive. After 30 years of continually being charged obscure and sometimes hidden …
On February 2, I sent an email to Axos Bank IRA asking them to confirm what the $20 fee included for mailing IRA documents for tax purposes.; whether it was $10 for the statement and $10 for the 1099. I was very impressed when Rafael …
I recently opened at new checking account with Axos Bank. The online portal made the setup process simple and easy. Later, when I had a question and I called their customer service rep, the rep was very helpful, friendly and professional. …
Customer Service at Axos Bank is exactly the reason I am a Member. They are so friendly, understanding, and handle whatever issue you may have going on. They listen to your needs and they care. Customer Service is important it’s what keeps us being their customers. I highly recommend Axos Bank to anyone who is in need of a Bank Account!
Ive never used an Internet bank before, but my son talked me into it and it was a great experience! Axos Bank was very easy to do business with! I would especially like to commend Ariana Baker , she worked with me and made the process very easy! Thank you Ariana!
Bank works just like a bank should, no complaints. Their mobile app is good but needs more polishing when compared to other national banks with apps, however it’s still good and easy to use. …
I just purchased a home with Axos bank. Tim Reeves was the loan officer. Tim and his manager John Allen worked as a team to speed up the several loan pre-approvals with higher and higher loan amounts as my need changed as a result of …
I was very pleased with my entire re-fi experience with Axos Bank. Sam Roberson was my loan originator and was excellent to work with. He kept me informed without being pushy. Sam was knowledgeable and quick to follow up with answers to …
I definitely recommend this bank if you are looking for a mortgage. Axos Bank has been great to work with. I have had my mortgage with them for a few years and have never had any issues. Their customer service is great. I have recently …
I recently closed on a mortgage(refi) with Axos Bank. They had the most competitive rates that I could find. It only took 30 days to close my loan. Lenny Hoar was my loan officer. He provided great service and was always there when I needed …
I opened a business checking account at Axos Bank last year and have been very impressed by the excellent services I have received, which have included free checking, investigation and reimbursement for a stolen and fraudulently negotiated …
Seems like a bank that can’t get their IT back end together. They were great at first but keep having random banking issues like not being able to pay my mortgage on the app or through the web interface and they say sorry it’s a known error …
Our current bank branch for our business closed without even a word, the day before I had just been in the branch office and our manager reassured us they were not going anywhere. Well they did – the next day it was closed. I understand …
I’m not usually one for writing reviews, but the great service I received from Kelly Lord and Axos bank deserves one. I was skeptical about refinancing and reached out for some general information. Kelly provided the general info I was …
Axos Bank is great! I love the checking account features, early direct deposit, unlimited ATM fee reimbursements and online chat customer service. The savings account interest rate is also very competitive. Overall I have been very happy with my experience thus far!
Update 12/15/2021
Another smooth refi with Axos Bank and Shannon Shanks. Fast work, efficient communications, great rates, full transparency. It is pleasure doing business with …
Good web site. Good ATM service & coverage. However, I went to Axos because they had the highest yield on money market accounts. A week after I opened my account, they reduced the interest rate below most competitors. Yes, I know the …
I would like to acknowledge the exceptional service that I received during my recent refinancing process. Jonathan Martin’s professionalism and knowledge of the industry was impressive and truly appreciated. Jonathan went above and beyond …
I have done business with lots of cards and banks in my search for the one that was just right for me….well this time I found it! Axos is all the services and perks of all the other banks rolled into one central account. Paper checks …
I recently took advantage of these record low interest rates and refinanced my mortgage. The process was extremely quick and simple. Everything was done on-line and paperwork was at a minimum. I would recommend everyone to take advantage …
I had an auto loan through Axos after refinancing. After some time I paid off the auto loan in full and was told my title would be in the mail and that my account would be closed. After taking months to send my title Axos withdrew two more …
Had a wonderful experience with Axos Bank. Found them through my Lending Tree profile. They made everything clear, simple, and easy to understand. I worked with both Steve and Ariana who were wonderful and courteous throughout the entire process! They come highly recommended by me!
Axos Bank Rep Ryan James was calling me everyday offering me a loan option, after a few calls I decided to go with them, I filled out all the information needed online, I sent them all the information they needed. I knew for a fact due to …
Axos is a great bank.. as long as you 1. Live in San Diego 2. Don’t ever need more than 2500.00 from your account at short notice 3. Don’t mind that phone support can not do anything for you 4. You like submitting all of your requests …
Trying to set up my payment in the app since 15 days, tomorrow expire my payment and I didn’t know how to do it. If someone please call me and help me out this situation.
Over the last year I noticed home mortgage interest rates where slowly dropping. I found a couple lenders on bankrate.com all the rates were competitive and all the costs were listed. I selected one of the lenders waited about forty-five …
I contacted Axos Bank about 2 years ago on the recommendation of a good friend. I had never heard of Axos, but I trusted this friend’s advise. I did a re-fi on my house which I’ve been very happy with. The people I dealt with at Axos were …
The loan experience with Emme Fridge and others at Axos Bank was cordial and comfortable. She did a great Job. She expertly explained the rates, terms, and discounts. And stayed in contact throughout the process. At one point she obtained contact extensions so I could stay in contact with others at Axos Bank.
The customer service is super kind and helpful. It felt like we were friends! This experience only amplifies the fact that Axos has the absolute best High Yield Savings Account APY benefit I could find! Thank you, Axos!
I worked with loan officer Bret S. and he was a big help through out the entire process. It got me preapproved quickly so I was able to make an offer on the home we really wanted. He made this process very painless for me. He returned …
Good interest rate on my business account, but expect online banking and anything else to be fairly antiquated. Web UX is dated and confusing. Every time I ask a question about integrating with other banks and/or services I use, they send …
I lost my Axos Bank Card. Of course I was in a panic. However, when I called Axos Customer Service, a cheerful, polite young man named Austin helped me out. Austin was such a pleasure to speak with, all my anxiety over losing my card …
my initial experience with Axos when setting up my account was beyond smooth, they lay everything out in a way that guides you through each step clearly. i was intimidated and skeptical as i have never been without a brick and mortar bank, …
Online banking is a breeze with Nationwide/Axos Bank. ATMs free to use with my account are readily accessible. Very happy with my banking experiences. Highly recommend.
Hi there, I will like
to give a review compliment towards the quality customer service
I experienced with Axos bank. I would like to comment that both representatives …
Opened a business savings account. Online process was straight forward and we were up and running in less than a week. It was also easy to speak with a real customer support agent during the process to clarify questions. The UI is simple, but intuitive and all the necessary functions are accessible. Have really enjoyed using them.
Axos is THE best online bank! I love their in app messaging system, it’s safe, secure, and so convenient! I sent them a message and in less than an hour I was talking to a real agent. Definitely the best company I have banked with!
Echoing the experience of others, this is the ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE POSSIBLE. They NEVER answer the phone—literally on hold for hours. The automation says you can keep your spot in the queue and they will call …
I’m very happy with Axos bank! The account was easy to set up, their 24/7 customer phone support is excellent, no fee checking and savings, honestly everything I want in a bank! I did a ton of research and Axos is consistently ranked as one of the top online banks. If you’re looking for a mobile bank this is an excellent choice!
AXOS bank allowed someone to fraudulently open a bank account in my name. I spoke with “customer service” immediately and they assured me that the account would be suspended and no activity was allowed. 3 weeks later I got a letter …
Please do yourself a favor and DO NOT open a banking account at this bank (Checking and/or Saving).
They would close your account for NO APPARENT reasons, so you’re basically at …
Shout out to Brett Stites for helping me out on my loan! Christina was my Sr. Loan officer and between the two of them I couldn’t be happier. We closed early, got everything in order and at a really competitive rate. Definitely recommend AXOS
Don’t join this bank. Horrible experience with them, I had to close my account due to them not solving my issue. I deposited a check and they restricted my account and rejected my check. Told me I needed to send address verification and …
Bootleg bank for businesses. Wires do not send same day no matter how early you send in your form and you cannot conduct any business on the app. You have to go to the web on a computer, log in to send a message through net teller to get …
I had a great experience with Axos bank for my home refinance. They had the best rate in the market. My loan officer, Melissa and loan processor, Marylou Flores were very professional, courteous and knowledgeable. The entire process was …
Axos bank does a great job to provide inexpensive online banking services. However, I do not like that I have to have multiple sign ins for different “small business” LLC accounts. I would like one sign in for all my accounts. I would …
From my very first contact with Axos Bank I was made to feel very comfortable in talking with them about my Personal Loan needs.
Ariana answered all my questions and guided me through this process. …
the first week of August, we decided to refinance our home I had seen email from Axos Bank so thought I would try it. My first contact was Avery Suavo. He got things rolling pretty fast. We are now just waiting for all documents to …
When you open a business, you need a bank who provides affordable solutions, effective listening, and a commitment to work with you when things are smooth or when technical problems arise. Yes, it is an online bank, but a physical building …
Axos has been great for online services! I recently needed info on getting a pre approval for a new mortgage and they responded immediately and offered up multiple options for my situation.
Kelly Lord was very friendly and helpful. He had his follow up and kept me updated throughout my refinance. He helped me figure out how to qualify for the refinance. My refinance lowered my monthly payment by about 20%. Thanks, Kelly and Axos bank!
Axos bank offers all services associated with a bank, but at fantastic values that beat the pants off of traditional brick and mortar banks. Being computer non-savvy, I was wary about using an “online” bank”; however, I have had no …
Been a great experience so far with AXOS. Their website, phone app and customer service are all great. The customer service is available 24/7 and is very professional and pleasant to deal with. Their supervisors are very adept at quickly helping you resolve any issues that may arise.
I have found the app to be very good. It functions well with a good interface. I did call 2 times and the first woman solved my issue and got me approved and set up with an account. Then I did have some problems with online banking. The guy helped and stayed with me until I got it resolved. I am a new customer so no complaints as of now.
I refinanced my home with Axos Bank after cancelling my application with my current lender who could not complete the process timely. Over the years, customer service has not been what it should be; however, Axos Bank has a refreshing …
Jessie Lopez was amazing during the entire process, he explain to me very carefully each step and always send documentation on time. Although I had a very tight closing schedule, Jessie and his team were able to meet the deadline. I’m very …
Very disappointed with Axos policy. Their reps are great.
The management recently pulled a dirty trick on its customers.
They had been paying a top interest rate on savings across the board. …
We have just completed our third refinance loan with Axos Bank. Tim Reeves was the loan officer, who assisted us with each one. He was professional, knowledgeable and a pleasure to work with from the very start. Because of this, we decided …
Had a business checking account with them and they were by far the worst bank I have ever dealt with. The business banking website and app are both terrible and are missing features that should be standard for all banks at this point, …
I was on the hunt for the best bank for my needs, which are pretty normal, but I definitely needed mobile access. My experience with Axos Bank has been the best banking experience I’ve ever had. …
I just finished refinancing my home and an investment property with Axos bank. The process was very smooth and easy, their online system to submit paperwork was easy to follow and fast. Most of all, Axos representatives were all …
Scammers!! Beware this is not a real bank. They purchase accounts from other banks and then hold your funds hostage. I have filed an SEC complaint. Do not give them any money! They even charge you $10 for a paper statement without your approval or permission.
I have been banking with Axos Bank with both personal and business checking for three years. The tech is awesome and there are no fees or minimum balances. Customer support is always available and top notch, and even their automated phone system is super efficient. I highly recommend Axos Bank to anyone.
The initial process was easy and convenient. However, when it came time for paying off the loan early I was unable to reach anyone via telephone. So I left a message via Axos Bank website regarding my payoff request. I received no email or …
I recently opened a savings account with Axos, and I have been very pleased. They a very good interest rate compared to similar types of accounts, and the easy site to use once you get familiar with the layout. …
Axos is a fine bank; I like internet banking. I can easily move funds to.my local bank, use my Axis debit card anywhere with no ATM charges and have a full variety of banking and financial management services available at the click of a …
Kelly was very easy to work with, friendly and knowledgeable. I made an inquiry about a load on a weekend and Kelly called within a few hours to get the refinance started. Axos bank is great to work with also. I would recommend them to my friends and family. Thanks again for a great loan experience.
The experience of setting up a business checking account on Axos Bank was detailed and it should be. Personally, I have over 40 years of experience in running my own business, and I understand the importance of effective banking. My …
I called Axos bank customer service on Friday November 19th and waited on line for 32 minutes before I was disconnected. I phoned back leaving my number to call me back. I’m still waiting for that call. The message indicated that I would …
This was the best experience I have ever had with a closing. Julian Monjazi was the most knowledgeable and professional around. He truly understood what my needs were . He took the time to follow up and make sure that everything Ran …
Axos Bank is the most responsive and customer sensitive bank I have ever experienced over the last 40 years of banking. They are willing to assist me when I have a banking issue or need the assistance of a human being! I would recommend them highly !
Axos Bank provides a great account for small businesses. I love that I was able to open up an account without visiting a branch. Even when I travel, I am confident that I will be able to manage my business finances with the Axos Bank mobile …
The worst bank of all time. I know a lot of reviews say it’s the best but we have had the worst experience – road block after road block. Every time we go through the secure messaging system or call customer service to solve an issue that …
Axos customer service is extremely customer focussed. I called in a panic as I couldn’t log into my account to access my tax information. The customer service person was extremely helpful and quick. I didn’t have to hang on hold for a …
Absolutely the worst bank I’ve ever dealt with. They hold my deposits for at least five days, even if it’s cash. They also hold all of your direct deposits for five days. Why? They have no ability to transfer your o a supervisor. Instead …
I used axos for a loan and it was fine until the loan was paid off. Once paid off I verified that there was a $0 payment and balance yet they took out another payment a week later. I told them to reverse the charge and fix their systems so …
Beware! Took us 4 months to refinance….it was a no brainer. Had to resend documents over and over…now have multiple phone numbers…no one answers…in fact one most recent number we receive has an ad for medical alert devise & then disconnects you. Call Quicken loans.
Axos was awesome. My loan officer, Jonathan M., called me and took the initiative to help me refinance. I probably never would have done it had he not called me and explained why I should refinance (he saved me a lot). Everything my loan …
I will never do business with this bank again – – ever!! Their online mortgage portal is archaic, very difficult to actually conduct any type of transaction or request. My property manager and I have been trying to give him online access …
Do not recommend. Worst bank I’ve dealt with for a mortgage loan. We were double charged for insurance and now our monthly payment was increased for two months. Here we are 3 months in and it isn’t fix. I can’t get a call back and when I …
Axos has the best customer service and account options of any bank I have ever used or heard about. They have been so accommodating and helpful from getting me the right type of account to having excellent fraud protection. Axos is very different from the other banks. Highly recommend Axos Bank!
Since switching over to Axos Bank, it has been so easy to do my banking. When I have called in with a question, etc, the Axos customer service representative I have spoken to is always able to help me and has been polite and courteous. I have always had a positive experience since banking with Axos Bank.
Excellent customer service and a truly professional bank. I’ve had the best experiences in dealing with Axos Bank team members. I definitely recommend banking with their team. Looking forward to many years of doing business together.
I open the first account with Axos in 2018. It was very easy. Since then I have open various savings accounts and two business accounts. It is easy to transfer to others institutions and within the same bank. I can recommend Axos to other …
I recently had a major issue logging in to my account. After a couple of phone calls, the problem was resolved. It was me. Even still, throughout the whole ordeal, everyone I interacted with was very kind, and very helpful. At one point I …
Kelly Lord and AXOS Bank were great to work with on my mortgage refinance. The team was responsive, quick, and on-time with the close. If any issues arose, they were quick to resolve them. The rate was great and closing costs were minimal.
The customer solutions department with Axos Business Bank handled my requests effectively and efficiently. It really was as easy as 1 2 3. There are really professional people working there.
There is a big problem with getting anyone to help you if you are the victim of a fraudulent transaction at this bank. You will have nowhere to go. The “customer service” people, who speak broken English at best, are embarrassingly …
Stopped receiving statements for some reason. Called the 800 # and submitted all my verification information. After finally reaching someone they said they couldn’t help me because it was regarding a loan and not “customer service”. They …
This bank has the worst check hold policy I’ve ever experienced! They put (and keep) checks on hold WELL AFTER the money has cleared the other financial institution – this is such an antiquated way to look at finances and is damaging. We …
I paid off my auto loan on 5/2/22. They kept sending me past due notices for $2.19 AFTER I had already paid it in full! Phone call after phone call of me trying to rectify their mistake and they kept sending letters in the mail harassing me …
This bank is truly shady. Do not bank with them unless you like being robbed by them. I had opened up an account with them after seeing several good reviews. I had nothing but problems after that. I added a joint owner, and had nothing but …
Tried to open business account. Extremely difficult process. They began calling my utility company trying to get info from them. None of their business! Absolutely ludicrous invasion of privacy. Luckily my utility company told them no and …
Recently I had a frightening experience while reading emails. Suddenly both a visual and verbal message came on, informing me that my computer had been locked and that to try to restart it would result in major damage. I was to call the …
Had issues logging in every single time. Every time I set a new password, I’d make a note of it and the next time I would go to log in, the website/app would say it’s invalid and I’d get locked out. I spent more time calling to reset the …
Truly 24 hour customer sevice!!! Lucrative interest earning accounts with highest APY. This bank offers all banking services and latest technololgy. No physical branches, however so I was initially skeptical. I I opened my AXOS account …
Axos bank has always been very helpful in every aspect of my banking needs. Truly friendly and professional with great customer service. I would recommend Axos bank to anyone looking for a great experience while banking.
Axos Bank did a fantastic job on my refi. Transaction went very smoothly and James Dyer did a fantastic job explaining the process. Cost were cheaper than other banks and the entire process was a true 5 star experience. Highly recommended. I will be using Axos Bank again for a second home purchase.
Great for online banking and high yield APY (main reasons I chose them). The customer support line has always been quick to answer. Representatives are fluent in the policies and website navigation. A nice perk of the website is that it …
Had a simple password reset and the fix was quick and efficient. Our account was originally from another bank that changed its business model. At first we were a little concerned but the transition and service with Axos has been excellent.
I love Axos. Their site and app are easy to use. You cannot beat their interest rate! Their customer service is excellent, which I know is a concern for people when choosing a bank – especially an online bank. You have nothing to fear …
I had the opportunity to call Axos Bank to resolve an issue, and the representative at the office was beneficial and respectable. I left the conversation with peace of mind, and all have been fixed. Thanks to the company for hiring such a professional and caring person, and I am looking forward to continuing business with them.
Axos Bank has been nothing short of wonderful to work with, from setting up accounts to transferring money from different institutions. The mobile app is very easy to navigate in order to accomplish tasks quickly and seamlessly. Their …
Shannon was the best! It took us over two years to finally purchase a home. We made several offers that were beat by higher ones or cash buys. Shannon stayed with us throughout this arduous journey. When our offer was finally accepted it …
I recently opened a saving account with AXOS bank. Best interest rate for personal banking on line without any strings attached at .81. Earning 3 times what I was earning. Opening account was swift and easy. …
Migrated all our accounts from another bank about a year ago and couldn’t be happier. Axos allows a full-featured app that is stable, robust and secure. Had a couple occasions needing to contact customer service and in each instance the …
I have had an Axos Rewards Checking for almost a year, a High Yield Savings accounts for a little over a year now and I recently opened an Invest account a few months ago. I couldn’t be happier! Customer service has been great. The mobile …
I came to Axos Bank in November and everything is so perfect! The freedom, the perfect app, the fraud protection, the sign in controls, the added security! This is my first “digital bank.” I cannot believe how much money I save each month …
They have horrible customer service that cannot help with anything every single time that I called them. They charged me an overdraft fees on an account that I never used then they told me it will impact my credit score if I don’t pay it. I …
a client of this bank easily opened an account using my home address as his address. So I have got his card into my mailbox with MY address as ‘his’ address. Hence, the bank does not check the basic info potential or existing clients …
If zero stars were an option, this company would get zero. The most horrific customer service I’ve ever experienced in my life, coupled with massively incompetent staff at all levels. Oh, and if you ever do get past their wait for their …
Horrible experience. Took the weeks to process a new checking account application. They finally asked me to schedule an appointment to review it and the banker, Michael Thomas, did not show up. So insulting. Such a waste of time. Don’t …
Was working with multiple lenders and had to withdraw from a PA due to house inspection issues. Kelly kept the conversation open, following up with emails and calls till we found another property. He would keep us posted about the interest rates, as they were moving up daily. Finally got us closed in a timely manner.
I would absolutely not recommend this bank. Their backend for their business checking account is built like a landing page for the first web pages of the early 90s. With no physical locations, you’d think they’d prioritize their …
I opened my accounts in November 2021. Mostly, I have been satisfied with Axos. It does take a while to get used to working with a digital bank. My biggest issue right now is the unreliability of mobile deposits – I have checks that …
Ever have yours accounts frozen for an unknown reason? Then a bank refuse to let you know why or give advanced warning other an a very vague letter in the mail 5days later. And then checks that I didn’t write go straight to the federal tax …
I have both business and personal accounts with Axos. Their online banking is extremely outdated and limited – you need contact customer service just to move money between accounts and even then they often ask multiple questions to make the …
Great bank! Main reason for joining Axos was I had a horrible experience with Bank of America’s customer support, that plus them charging monthly fees and the occasional overdraft fee?! I had enough. So when I found Axos, knowing they had …
Worst bank to have a mortgage with. If you are trying to obtain a new or refinance go somewhere else. I am been charged late fees when my account is set up for auto payment! When I try calling customer service you get transfer to someone …
Glad to see all the positive reviews but mine will not add to that. It has now been a week (5 business days) to try to get a check cleared from Axos to my bank Chase. My escrow company uses Axos as their bank source. I am all about security …
Their refinance terms were very good. That is where the good ends. I have had a huge amount of trouble this year because they did not pay my taxes last year, my first year with them. I have supposedly had this resolved with them twice this …
Was good, but has been falling apart for over a year. I have done several million $ in banking (business and personal) with them but am now moving all accounts to other banks. …
The inconsistency and lack of professionalism is what saddens me the most about this company. I spoke to a car loan representative in regards to changing the auto payment dates for my account. After being told that the dates have been …
I have the same issues as multiple other home owners on here. The better rate is not worth the time that you will spend speaking to their customer service to fix mistakes. and if you do, go with Axos Loan, be sure to keep your property tax …
My husband and I had an excellent mortgage loan officer Mr. Kelly Lord who was extremely patient, polite and answered every inquiry we asked him.He always got back to us whenever we left him a message and took the time to explain what we …
We applied last month to Axos Bank to refinance our house. Kelly Lord was our loan officer. Along with other competent professionals, he ensured completion and funding in about a month. The rate offered to us was pretty good too. We are …
My partner and I embarked upon purchasing a home together this summer. This when we contacted Michael Thomas at Axos Bank. Over the course of several months, Michael worked with us diligently to explain the process, and provide support …
Excellent support. The agent was helpful and knowledgeable about the product. I would definitely recommend this bank to anyone that wants checking and savings.
Axos has been the worst banking experience I have ever had. Customer Service is totally unprofessional, the app and website never work and because they don’t have physical branches they are impossible to do business with. I have been trying …
If your trying to open a business account stay away from these guys! Read the negative reviews carefully. Phone agents have no idea what basic bank terms are and literally blow you off if they dont get something instead of trying to get you …
Axos bank lacks customer service. I’ve called in 4xs this month due to a increase in my statement. Not only was I on hold for a long time, I was forced to get a call back due to the long wait to speak to someone. …
Bought our house 1 1/2 years ago from Axos then about a month ago got a call from Julian Monjazi about refinancing. Started the process shortly after, Julian and his team were great, professional, and thorough. Had the whole process done in under a month, dropped our monthly payment over 400 dollars. Than You!
I recommend using online banking with Axos. They have excellent customer service and are always friendly. I was scammed some money and Axos investigated my dispute and defended me my money.
Axos has been very helpful. They helped me with a consolidation loan and even let me change my due date a few months later. My contact with them has always been very quick and efficient. I wish other companies were like Axos Bank.
I’ve was a customer of Bank of the Internet for over 15 years. It was a great bank, and paid the highest interest rate of any regular bank in San Diego. This was especially true after the 2008 crisis when just about all banks paid no …
Obtaining a load through Axos was extremely simple and efficient. I felt like I was treated fairly and the quick turn around allows us to have the roofers start work immediately. …
I don’t often submit reviews but we just had the worst refinance experience and I feel like I should warn others. Constant misquoting, our closing costs were misrepresented multiple times. We asked for no payout at closing and they kept …
I am very disappointedI have my truck loan on this bank, and it’s been more than three years; and I haven’t been able to talk to anybody on the phone. Every time I called they put you on hold until it hung up on me.Takes days for them to …
I just opened a 2nd business account with Axos. I’ve had no issues at all since becoming a customer about 7 months ago. The relationship manager appointed for my accounts is great. Always friendly and extremely helpful.
Jonathan at Axos bank helped me refinance 2 investment properties with some cash out. He got me the most competitive rate from 5 banks that i quoted with. He was knowledgable and always available when i had a question about the loan process.
Jonathan M. and Wendy R. were both great! Closed two loans in under 40 days! Thanks to you both, I will share my experience with all my family and friends!
Absolutely amazing customer service. Helped us with our PPP Loan and they were so quick in getting everything handled. The entire process was made smooth and easy because of their attentiveness and service every step of the way. Friends who used other big banks found their PPP Loan process to be difficult and took weeks longer than Axos.
I worked with Jessie Lopez with Axos Bank. He was friendly, patient and knowledgeable of the re-fi process. We closed in two weeks because Jessie returned my emails and calls promptly even late into the evening a few times. Highly recommend his services.
My review is regarding my first experience with refinancing.
I spoke with a total of 5 potential lenders, and Schyler O./Axos Bank stood out …
I tried this bank for savings account, good interest rates but it’s useless, as they put all kinds of limitation on deposit, deposits held for five business days, other bank funds available the next day. Also worst customer service, only …
I had an excellent experience with Axos. My application was easily completed and communication was good. Very helpful and able to deliver my loan I requested in a very timely manner. Looking forward to a good business relationship with Axos!
I have banked with them for many years now. There’s not much to say about a bank; you just hope for good customer service. More often than not, Axos delivers. There are hiccups but ultimately I end up very happy with them.
Julian Monjazi was excellent as our loan officer. Not only did he relate things to his experience, but also educated us about different rate offerings for lower lock-in periods, how rebate offers show up for them so we can avail $0 closing …
Great Business Savings rates and they are extremely easy to do business with online and on the phone. I’ve had occasion to call 2 times and I got through without a long wait and the person helping me was empowered to solve my problem.
I highly recommend this bank.
Update.
I got the account setup, and now I need to add a dba to the account. I called …
The process was easy. I was able to complete my application for the loan using my phone. Updated my personal info; uploaded photos of neccessary documents; and picked which payment plan was best suited for my needs. …
Was a little skeptical about refinancing with an online bank when I started the process. I was wrong. It went great and very fast. Worked with Kelly Lord and would strongly recommend him along with Axos Bank.
I just completed a refi through Axos and it was a great experience. Samuel Roberson helped me every step of the way including when I was going through the underwriting process. Most everything was handled digitally and the closing was done at our house. This is the 5th loan process I have gone through and by far the easiest.
Shannon Shanks and team were exceptional during the entire Refi process. I’ve been involved in a handful of mortgage applications over the years, this was by far the best experience. I was kept informed as necessary, replied to quickly when I had a question and treated professionally. Thank you.
DO NOT USE THIS BANK! YOU WILL REGRET IT!
It is beyond me how anyone could give this bank a good review. I opened a …
Schyler and Amanda were a pleasure to work with while refinancing our home loan. This is the third time I have used this company for home financing and recommend them to friends and relatives. Transactions have always been smooth and rates are very competitive.
Axos bank representatives are very professional and knowledgeable 💯They showed great pride and concern while caring for my delicate situation 👍🏾. You’ve tried the rest!! Now roll with the best 🎯. 5 Stars ⭐️ Second to None 💯😃🎯An Outstanding Team!!! …
Elena Keller was my first contact at Axos bank for the process of re-financing our home. Ms. Keller was as helpful as she was professional. We were able to complete the very complicated process which, when finished will save us thousands of dollars each year. Thanks to Elena we are happy new customers of Axos bank.
I shopped around for a personal loan for home improvements, and after really being turned off by others, I found Axos to be a breath of fresh air. Steve Szpytek was great to work with and got everything wrapped up quickly and painlessly. It …
The website and app is user friendly. Easy sign up process and customer service is great. Would definitely recommend to open an account here if you’re looking for a bank.
I just refianced my home with Axos Bank. Melissa Wallen and Blake Chicoine were my loan officers. They locked me in at a great rate and closed the refinance in a timely manner even though I am a self employed borrower. I would recommend Melissa and Blake to friends and family.
Want to acknowledge my appreciation for the amazing service provided by our loan officer, Shannon Shanks. Shannon hit the ground running in expediting our request to refinance. We made a late Saturday night inquiry to refinance and yes, …
My loan experience with axos Bank was great. Only took minutes to fill out application approval was done quickly and money was in my bank within a few short hours.. I would definitely recommend this Bank
I needed some help getting into an Axos Bank account that I hadn’t logged into for quite a while. I spoke to an extremely helpful and upbeat online banker who helped with every question or problem I had. Also their CD rates where better than other banks.
Axos delayed our home closing and failed to meet deadlines, multiple times. They are unresponsive when we try to reach out to them for answers and Axos Bank has completely ignored our requests. They have failed to contact us or reach out …
I’m thinking about buying a home and my friend referred me to Axos for advice since I’m a first time home buyer. There was no wait to be consulted by a loan officer. Lenny is the loan officer who gave me advice and helped me understand what I needed to do in order to get qualified. Best part about it was it only took like 10 minutes!
Schyler made our refinance with Axos Bank a very smooth. His knowledge and expertise were excellent as were his solid communication skills. I certainly appreciated his responsiveness and timely phone calls and emails to make the refinance happen. Thank you Schyler!
I had a great experience in a recent refinance, Melissa Wallen was professional & quick to respond to any questions. She also made the experience painless, and easy to complete. I have refinanced numerous times over a twenty year period & this experience was the best. Highly Recommended!
Amazing team to work with. From beginning till the end Melissa Wallen, Erica Pisapia and the entire Axos loan orgination and processing team has done an exceptional job in helping us with refinancing our mortgage. Especially during Covid, the process was seamless, communications were prompt and all queries were addressed patiently.
I am so frustrated with Axos. They have terrible customer service, their mobile check deposit fails repeatedly, you can’t even deposit checks at any ATM, and they put a hold on all checks for 5 days, literally holding your money hostage. …
Patricia Luna-DeAlva is one of the best mortgage banker we came across. This is the second time she helped us with our mortgage needs. She is easy to work with and understand a customer’s struggle and point of view. Trish kept her word and …
Great home loan refinance experience with AXOS bank and Shannon. The refinance rate and costs were better than anywhere else and Shannon was very responsive and great to work with.
Great service from Andrew Rodov and Talia Schultz! Never had a process go so efficiently! Andrew took time to offer various options for refi and followed through which I didn’t get from other banks! If you’re looking for honest, upfront, and efficient then contact Andrew!
‘Axos bank is a great bank to do business with because of their people. Their people are very professional and very easy to work with. Not only that but they go beyond talking to you on the phone and actually get information for you and …
My experience with Steve Szpytek at Axos bank was easy and pleasant. I had problems with my computer sending the necessary information to him, but he worked with me and I was able to get what he needed to him. The process was fairly fast and uncomplicated. I definitely would use them again.
Undisclosed at signing, deposits held for five business days, seven business days on new accounts. My Wells Fargo account, funds available the next day.
As a new customer I am impressed so far with the customer service I’ve received from both online chat and phone. 5 out of 5 stars there! I would love to see the transfers from external accounts be a bit faster than a week. Other banks I’ve used are about 2-3 days so minus 1 star for that…
I’m encouraging my mother to refinance her mortgage and run far away from this bank. I just read they gave 100 million to Trump, which they’ll never get back. Not a smart use of your client’s money, loaning it to a fraud and a cheat.
Axos has been a huge disappointment for me. They keep putting 2 week fraud holds on checks that I write to myself or my partner. It has caused us major problems in the operation of our business. I will be switching banks as soon as possible.
I contacted AXOS bank to update on my present account. I was assisted by a very professional young lady who took the time necessary to complete my request without making me feel rushed or hurried. She displayed a very pleasant attitude all throughout our interaction. I would highly recommend AXOS Bank.
Definitely recommend Axos Bank for a personal loan! They were super fast,
Arianna was very friendly and the money was in my account the next day! The online process was extremely easy and they gave me the lowest interest rate with ZERO fees! Will use Axos Bank again for any loans in the future!
Ok ok. I have to separate my personal experiences with Axos corporate, and my review of this application. The app is fine, kind of slow, but it gets the job done. This bank has fees though, they charged me $10 for a check that bounced. Again, the app is okay.
I called in to the bank for assistance in setting up my one line banking. As a former bank manager I appreciate it when the representative is knowledgeable, friendly and helpful. My interaction was all of these things. Thanks for the great customer service!
I recently had my mortgage refinanced and Melissa Wallen were exceptional in making the whole process simple and pain free for me. She were with me at each step of the way. She kept me informed of what were going to happen next. I were able …
My Loan specialist Steve was extremely easy to work with. After providing him with the requested documents, he contacted me and we discussed the loan offer from Axos. I accepted the offer and the funds were in my bank account the next day. Truly amazing.
READ THIS BEFORE USING YOUR AXOS DEBIT CARD! I have used my debit card and ended up not getting the service I paid for. The merchant would not issue a refund and would not respond, so I initiated a dispute with Axos on 12/8/20. As of today …
Great experience with Axos bank refinancing my home! Melissa Wallen, Wendy K. Rosenthal and team were fantastic and super responsive from the start to the end of the refinancing process, which was completed very quickly. I would definitely consider using them in the future!
I remember getting the news that Nationwide Bank was going to close. Having been employed by the bank in years past, this saddened me. When the deal with AXOS Bank was made public, I felt better. My family had been with Nationwide Bank …
William Boyce was my loan originator for a refinance at the end of 2019.
He worked with patience and dedication to help me successfully acquire a 30 year fixed-rate loan at 3.75 interest rate. This was my goal. There were many …
Terrible, terrible, terrible customer service and the mobile app is all but useless. …
Ended up switching from Wells Fargo after their multiple scandals. Axos has been super easy to work with, has kind representatives each time I call and allowed me a transfer waiver to ensure I could transfer all my funds at once. Would definitely recommend.
Did a refinance with Skylar Aubuchon at Axos spring 2021. Skylar went above and beyond to get us the best deal on the refi, beating our original lender significantly and following through on it! Skylar always made himself available for …
Axos Bank’s loan process was very easy. I filled out my application and was contacted by a representative in a timely manner. This loan will really help me to consolidate debt and help me cut the amount which I spend each month on debt.
Been with BOA for 20+ years. Recently began moving my business accounts to AXOS and I couldn’t be happier. Only wished I’d done so sooner. When I applied for the PPP through BOA I couldn’t get anyone to respond, nor was anyone available via …
I’ve been irritated by overdraft fees from KeyBank and I’d rather not open a line of credit to link transactions through my debt card activity so I opened a Checking and Savings account through Axos Bank and have been satisfied with their …
I have more than 30 banking relationship with financial institutions. But Axos Bank service exceeded my expectation. I applied for a personal loan and got the approval within 24 hours and money the following day. …
Jonathan Martin (Mortgage Loan Officer, NMLS #484298) was clearly the best Loan Officer that I have had the opportunity to work with. He was honest and painstakingly responded to all my questions. The process can be complex but he …
Still waiting for pending charges to be resolved nearly a month later since Axos Invest switched to this bank’s platform. Most unprofessional bank I’ve worked with. …
I’ve recently dealt with Axos Bank and they far exceeded my expectations regarding customer service, promptness of their response, and just outstanding support across the board. What a wonderful change as compared to their much bigger …
Did a mortgage refi with Axos, and I could not be happier with the experience. Everyone I dealt with was very responsive and helpful and my mortgage went through quickly, changes I requested were made, and it was a really good rate! I’m very happy with the experience.
I’ve had a small business checking with Axos for the past 4 months. It’s definitely not for me.
The ATM reimbursement and no minimum balance were my initial attraction. …
My experience with Axso Bank, has been a very good business with the company. They help me always with my situation like changes in e-mailed, checking and savings account money market account, anything you need done gets taken care of. Thank you!…
I been a customer with Axos Bank for past 6 years. Mr. Lord contacted me and informed me of better mortgage rates for refinancing. After answering all my questions and reviewed competative banks, I didn’t hesitate to refinance. Thank you Mr. Lord and Axos Bank for taking care of me.
As a simple business banking customer I have a very few needs. First…a good app to deposit checks. Second…the ability to write a few checks. Third…to transfer money from the business account into my personal checking account. …
Horrible bank & customer service team has no idea what’s going on. They will shut down your account just because. I don’t recommend to use them. Good luck getting any money from them in a timely manner when they shut down your account. Took …
Customer service is nice but the bank operation felt like a mom and pop shop.
They tried to stick a charge back for a check that was good. Granted it was 60 …
Excellent experience at refinancing my mortgage. The bank was very quick to respond to any questions we had and the entire process was seamless. Probably one of the best experiences I have ever had with a mortgage process in the purchase of one of many homes I have owned in my 70+ years.
I don’t typically write reviews — and this is definitely not my first time at the refi rodeo — but this time I’m compelled to share my experience. Axos is excellent! Schyler Opartkiettikul and his team exceeded my expectations from start …
The Axos Bank loan application process was hands down one of the easiest I have ever experienced! Steve Szpytek took time out of his holiday weekend to contact me and let me know the loan had been approved! It made me feel like I was truly a valued customer! Thank you so much for making 2020 a year of financial peace of mind!
Brett Stites, Mortgage Loan Officer, NMLS #2042466, is clearly the best Loan Officer that I have had the opportunity to work with. He is honest and responded to all my questions very quick. The process can be complex but he simplified it …
I used a 3rd party loan comparison site to view competitive rates and lenders. I selected Axos since they had the best rate (by far) and terms. I worked with Steve Szpytek at Axos and was completely floored by how quickly I was approved …
This was not my first experience working with Trish Luna-deAlva my loan officer in Axos Bank, and again she has been super helpful & did a great job for me. Everyone knows how frustrating a typical mortgage procedure could be. In such …
I had really good experience with Axos Bank. I worked with Emme Fridge, she answered all my questions. They took care of my entire loan process without stepping outside of my home. It’s a great group of people to work with it. Awesome Team!!
I had a great experience getting my mortgage refinanced at a good rate. The process was very smooth and efficient and I was impressed with having the whole process completed in three weeks. Juilan and Erica were very responsive and helpful …
There’s not enough space here to write all the ways Axos screwed up my small business account, but it includes creating my business account as a personal account, then not accepting checks made out to my business name, and then (after 3 …
Opened an account for my mother and they had issue with me transferring money into the account without being on the account. They still accepted the money of course. They also had issue with her using the debit card out of state. So much …
Great loan deal closed in an incredible time line; transparent, responsive and professional throughout the process. …
Awesome experience. The process was quick and efficient. I was called by a processor who was very knowledgeable. The funds were available the next day after a process that only took a few hours to complete from start to finish. I would recommend Axos bank to others that are interested in a personal loan.
Wasted my time, 5 days to open an account, utter confusion filling out the forms, was hoping with the fact of being online and so forth it wouldn’t take that long!! WRONG. After all paperwork was submitted, small deposits confirmations and …
peace and love, recently i become involved with Axon Bank, after doing some research and discovering that it is legit and safe institution. I have found them to be very patient and supportive of my learning process, as i navigate and learn what it is bank on line. I am excited to be connected to banking institution.
In past I have talked with many personal loan provider , I can say it was really easy to deal with Axos Bank. No time waste, no unnecessary phone calls, everything online / via email. Very transparent and best loan offer. I would highly recommend Axos bank, and will continue business with them for sure.
I had nice experience with Axos Bank, and it was further great with Trish (Patricia Luna-deAlva) my mortgage loan originator. Guided through the process and helped me in each stage explaining and providing required details. Timely response …
I have no funds to live off of,My dispute cases with ebay are solved and settled, but THEY still refuse to make it a PRIORITY and see to it that I get access to my Social Security funds. Fonda Drabek. July 7,2022.
I took out a personal loan and the whole process was quick and easy. Would recommend!
Worst experience ever. I sold some securities in early Feb and have yet to receive the funds. Feels like my money is being held hostage. Do not use Axos for trading if you expect a fast turnaround time for cash. When will Axos release MY …
Axos Bank, giving the crooked Trumps loans when no one else will.
I would never associate with a corporation that steps in to help a financially troubled company that has put itself in this position by conducting shady deals …
The Bank has really improved its mobile and online application and is on par if not better than most Banks out there. Applying for an account is easy and fast and the app interface is intuitive. Customer service is always in reach and the …
I LOVE ❤ AXOS Bank 0.61% Interest Savings, Checking, and even Investment Accounts! Both of their apps, and browser use platforms are easy, fun, functional, accept check, and transfer deposits, and make saving money motivating. Almost as …
The process for a personal loan could not have gone better. My representative Steve Szpytek was professional and courteous and wanted me to get approved as efficiently as possible. The whole transaction was processed and approved and had my money in less than 36 hours! I couldn’t be more pleased with Axos bank.
I had the opportunity to work with Leonard at Axos Bank on my first Real Estate Investment project and it was just great! Leonard has been responsive and always available to jump on a call to answer all my questions. He made sure to give me …
Highly competitive banking deposit interest rates (savings and Checking accounts), Added capabilities of Self-Directed stock and security trading. Helpful and complete customer support. A one-stop financial services company.
Do you ever get tired of waiting for assistance at your bank…? And are you tired of low interest savings…? How about an abundance of fees for just about every service…? Those are some of the things that brought me to AXOS because they …
My experience with Axos Bank has been amazing. Every banker I have interfaced with, and there have been several, are incredibly responsive, knowledgeable and professional. Receiving emails and phone calls even on a Sunday in response to a …
From the start of the loan application to closing, both Melissa and Wendy very helpful and answered all my questions. Axos loan processing is completely online and very efficient. Loan was closed on time and it was a good experience …
Crooks! This bank has the least professional or knowledgeable staff. They impounded property taxes from my mortgage and never paid them saying they had sent a check to the county that the county never had received. They would not even …
Worst experience ever. I sold some securities in early Feb and have yet to receive the funds. Feels like my money is being held hostage. Do not use Axos for trading if you expect a fast turnaround time for cash. When will Axos release MY …
If you want to access your funds stay far away from this bank. They hold all funds for up to ten days and require you to call and beg them to release it. They will then tell you they submitted a request to a manager to release money. I …
This was my second loan with Axos Bank. Shannon and Terry were awesome…they both gave me excellent customer service. They were always extremely responsive to answer my questions and smoothly handled the refinance process. They always …
Very happy with Axos Bank since I hold banks is very low esteem as I would most politicians. They have a license to steal your money. The folks I have interacted with have all been very knowledgeable and super nice to deal with and are …
Found Axos through LendingTree and they had the lowest interest rate offered for a personal loan. My wife applied for the loan on 8/19 and the funds were distributed the next morning! Very easy and quick process, would recommend to anyone …
What attracted us first to Axos bank was the interest rates. We decided to just move one account over to see how it would work. With not having a physical location close, I wasn’t sure how I would like it. Three years later, we now have our …
Bait and switch. I immediately asked for my direct deposit to be sent here to make to 60 day bonus offer. My first deposit will be 3 days after the 60 day limit. I now scheduled some funds for the axos account so it isn’t closed before the first direct deposit. But you can bet I will be spending new years days looking for a new bank.
I had the privilege of working with Ms. Elena Keller to secure mortgage for my first home and she was nothing short of outstanding throughout the whole process. I have to admit I pestered her a lot almost every day with calls and emails and …
I live in a small Nebraska town, 750 people. I didn’t think I would like completely online banking, but our financial advisor recommended it to us. We love it. In app tools allow us to do everything that we could at a brick and mortar.
I worked with Joey Villa to refinance my mortgage this spring. Joey is extremely knowledgeable and makes you feel like you are his most important client. With Joey’s expertise, along with the rest of the people I worked with at Axos Bank …
I’ve had awesome experiences with the bank so far. I’m in the process of purchasing a home and the Mortgage Loan Officer who’s helped advise me, Lenny Hoar, was professional and knowledgeable. Planning on getting pre-approved soon. Thank …
Axos Bank has provided me with excellent customer service. Their service representatives are professional and courteous and have always been able to help me on the first call. The website and mobile service is great! I love being able to deposit checks from anywhere to my account. Thank You Axos Bank!
I can not believe the complete lack of customer service or any sort of assistance that Axos “provides”. I am the trustee for an estate which has a mortgage with Axos. Despite providing all documentation/death certifs, etc, they still …
Axos Bank and their Agent Lenny Hoar were fantastic.
Lenny was AWESOME. He really took the time to listen to my needs and searched for the best possible solution. He followed up with me to answer any questions. He …
I started using AXOS a few months ago for my personal and small business banking. I’m pleasantly surprised that my experience thus far has been overwhelming positive. After 30 years of continually being charged obscure and sometimes hidden …
On February 2, I sent an email to Axos Bank IRA asking them to confirm what the $20 fee included for mailing IRA documents for tax purposes.; whether it was $10 for the statement and $10 for the 1099. I was very impressed when Rafael …
I recently opened at new checking account with Axos Bank. The online portal made the setup process simple and easy. Later, when I had a question and I called their customer service rep, the rep was very helpful, friendly and professional. …
Customer Service at Axos Bank is exactly the reason I am a Member. They are so friendly, understanding, and handle whatever issue you may have going on. They listen to your needs and they care. Customer Service is important it’s what keeps us being their customers. I highly recommend Axos Bank to anyone who is in need of a Bank Account!
Ive never used an Internet bank before, but my son talked me into it and it was a great experience! Axos Bank was very easy to do business with! I would especially like to commend Ariana Baker , she worked with me and made the process very easy! Thank you Ariana!
Bank works just like a bank should, no complaints. Their mobile app is good but needs more polishing when compared to other national banks with apps, however it’s still good and easy to use. …
I just purchased a home with Axos bank. Tim Reeves was the loan officer. Tim and his manager John Allen worked as a team to speed up the several loan pre-approvals with higher and higher loan amounts as my need changed as a result of …
I was very pleased with my entire re-fi experience with Axos Bank. Sam Roberson was my loan originator and was excellent to work with. He kept me informed without being pushy. Sam was knowledgeable and quick to follow up with answers to …
I definitely recommend this bank if you are looking for a mortgage. Axos Bank has been great to work with. I have had my mortgage with them for a few years and have never had any issues. Their customer service is great. I have recently …
I recently closed on a mortgage(refi) with Axos Bank. They had the most competitive rates that I could find. It only took 30 days to close my loan. Lenny Hoar was my loan officer. He provided great service and was always there when I needed …
I opened a business checking account at Axos Bank last year and have been very impressed by the excellent services I have received, which have included free checking, investigation and reimbursement for a stolen and fraudulently negotiated …
Seems like a bank that can’t get their IT back end together. They were great at first but keep having random banking issues like not being able to pay my mortgage on the app or through the web interface and they say sorry it’s a known error …
Our current bank branch for our business closed without even a word, the day before I had just been in the branch office and our manager reassured us they were not going anywhere. Well they did – the next day it was closed. I understand …
I’m not usually one for writing reviews, but the great service I received from Kelly Lord and Axos bank deserves one. I was skeptical about refinancing and reached out for some general information. Kelly provided the general info I was …
Axos Bank is great! I love the checking account features, early direct deposit, unlimited ATM fee reimbursements and online chat customer service. The savings account interest rate is also very competitive. Overall I have been very happy with my experience thus far!
Update 12/15/2021
Another smooth refi with Axos Bank and Shannon Shanks. Fast work, efficient communications, great rates, full transparency. It is pleasure doing business with …
Good web site. Good ATM service & coverage. However, I went to Axos because they had the highest yield on money market accounts. A week after I opened my account, they reduced the interest rate below most competitors. Yes, I know the …
I would like to acknowledge the exceptional service that I received during my recent refinancing process. Jonathan Martin’s professionalism and knowledge of the industry was impressive and truly appreciated. Jonathan went above and beyond …
I have done business with lots of cards and banks in my search for the one that was just right for me….well this time I found it! Axos is all the services and perks of all the other banks rolled into one central account. Paper checks …
I recently took advantage of these record low interest rates and refinanced my mortgage. The process was extremely quick and simple. Everything was done on-line and paperwork was at a minimum. I would recommend everyone to take advantage …
I had an auto loan through Axos after refinancing. After some time I paid off the auto loan in full and was told my title would be in the mail and that my account would be closed. After taking months to send my title Axos withdrew two more …
Had a wonderful experience with Axos Bank. Found them through my Lending Tree profile. They made everything clear, simple, and easy to understand. I worked with both Steve and Ariana who were wonderful and courteous throughout the entire process! They come highly recommended by me!
Axos Bank Rep Ryan James was calling me everyday offering me a loan option, after a few calls I decided to go with them, I filled out all the information needed online, I sent them all the information they needed. I knew for a fact due to …
Axos is a great bank.. as long as you 1. Live in San Diego 2. Don’t ever need more than 2500.00 from your account at short notice 3. Don’t mind that phone support can not do anything for you 4. You like submitting all of your requests …
Trying to set up my payment in the app since 15 days, tomorrow expire my payment and I didn’t know how to do it. If someone please call me and help me out this situation.
Over the last year I noticed home mortgage interest rates where slowly dropping. I found a couple lenders on bankrate.com all the rates were competitive and all the costs were listed. I selected one of the lenders waited about forty-five …
I contacted Axos Bank about 2 years ago on the recommendation of a good friend. I had never heard of Axos, but I trusted this friend’s advise. I did a re-fi on my house which I’ve been very happy with. The people I dealt with at Axos were …
The loan experience with Emme Fridge and others at Axos Bank was cordial and comfortable. She did a great Job. She expertly explained the rates, terms, and discounts. And stayed in contact throughout the process. At one point she obtained contact extensions so I could stay in contact with others at Axos Bank.
The customer service is super kind and helpful. It felt like we were friends! This experience only amplifies the fact that Axos has the absolute best High Yield Savings Account APY benefit I could find! Thank you, Axos!
I worked with loan officer Bret S. and he was a big help through out the entire process. It got me preapproved quickly so I was able to make an offer on the home we really wanted. He made this process very painless for me. He returned …
Good interest rate on my business account, but expect online banking and anything else to be fairly antiquated. Web UX is dated and confusing. Every time I ask a question about integrating with other banks and/or services I use, they send …
I lost my Axos Bank Card. Of course I was in a panic. However, when I called Axos Customer Service, a cheerful, polite young man named Austin helped me out. Austin was such a pleasure to speak with, all my anxiety over losing my card …
my initial experience with Axos when setting up my account was beyond smooth, they lay everything out in a way that guides you through each step clearly. i was intimidated and skeptical as i have never been without a brick and mortar bank, …
Online banking is a breeze with Nationwide/Axos Bank. ATMs free to use with my account are readily accessible. Very happy with my banking experiences. Highly recommend.
Hi there, I will like
to give a review compliment towards the quality customer service
I experienced with Axos bank. I would like to comment that both representatives …
Opened a business savings account. Online process was straight forward and we were up and running in less than a week. It was also easy to speak with a real customer support agent during the process to clarify questions. The UI is simple, but intuitive and all the necessary functions are accessible. Have really enjoyed using them.
Axos is THE best online bank! I love their in app messaging system, it’s safe, secure, and so convenient! I sent them a message and in less than an hour I was talking to a real agent. Definitely the best company I have banked with!
Echoing the experience of others, this is the ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE POSSIBLE. They NEVER answer the phone—literally on hold for hours. The automation says you can keep your spot in the queue and they will call …
I’m very happy with Axos bank! The account was easy to set up, their 24/7 customer phone support is excellent, no fee checking and savings, honestly everything I want in a bank! I did a ton of research and Axos is consistently ranked as one of the top online banks. If you’re looking for a mobile bank this is an excellent choice!
AXOS bank allowed someone to fraudulently open a bank account in my name. I spoke with “customer service” immediately and they assured me that the account would be suspended and no activity was allowed. 3 weeks later I got a letter …
Please do yourself a favor and DO NOT open a banking account at this bank (Checking and/or Saving).
They would close your account for NO APPARENT reasons, so you’re basically at …
Shout out to Brett Stites for helping me out on my loan! Christina was my Sr. Loan officer and between the two of them I couldn’t be happier. We closed early, got everything in order and at a really competitive rate. Definitely recommend AXOS
Don’t join this bank. Horrible experience with them, I had to close my account due to them not solving my issue. I deposited a check and they restricted my account and rejected my check. Told me I needed to send address verification and …
Bootleg bank for businesses. Wires do not send same day no matter how early you send in your form and you cannot conduct any business on the app. You have to go to the web on a computer, log in to send a message through net teller to get …
I had a great experience with Axos bank for my home refinance. They had the best rate in the market. My loan officer, Melissa and loan processor, Marylou Flores were very professional, courteous and knowledgeable. The entire process was …
Axos bank does a great job to provide inexpensive online banking services. However, I do not like that I have to have multiple sign ins for different “small business” LLC accounts. I would like one sign in for all my accounts. I would …
From my very first contact with Axos Bank I was made to feel very comfortable in talking with them about my Personal Loan needs.
Ariana answered all my questions and guided me through this process. …
the first week of August, we decided to refinance our home I had seen email from Axos Bank so thought I would try it. My first contact was Avery Suavo. He got things rolling pretty fast. We are now just waiting for all documents to …
When you open a business, you need a bank who provides affordable solutions, effective listening, and a commitment to work with you when things are smooth or when technical problems arise. Yes, it is an online bank, but a physical building …
Axos has been great for online services! I recently needed info on getting a pre approval for a new mortgage and they responded immediately and offered up multiple options for my situation.
Kelly Lord was very friendly and helpful. He had his follow up and kept me updated throughout my refinance. He helped me figure out how to qualify for the refinance. My refinance lowered my monthly payment by about 20%. Thanks, Kelly and Axos bank!
Axos bank offers all services associated with a bank, but at fantastic values that beat the pants off of traditional brick and mortar banks. Being computer non-savvy, I was wary about using an “online” bank”; however, I have had no …
Been a great experience so far with AXOS. Their website, phone app and customer service are all great. The customer service is available 24/7 and is very professional and pleasant to deal with. Their supervisors are very adept at quickly helping you resolve any issues that may arise.
I have found the app to be very good. It functions well with a good interface. I did call 2 times and the first woman solved my issue and got me approved and set up with an account. Then I did have some problems with online banking. The guy helped and stayed with me until I got it resolved. I am a new customer so no complaints as of now.
I refinanced my home with Axos Bank after cancelling my application with my current lender who could not complete the process timely. Over the years, customer service has not been what it should be; however, Axos Bank has a refreshing …
Jessie Lopez was amazing during the entire process, he explain to me very carefully each step and always send documentation on time. Although I had a very tight closing schedule, Jessie and his team were able to meet the deadline. I’m very …
Very disappointed with Axos policy. Their reps are great.
The management recently pulled a dirty trick on its customers.
They had been paying a top interest rate on savings across the board. …
We have just completed our third refinance loan with Axos Bank. Tim Reeves was the loan officer, who assisted us with each one. He was professional, knowledgeable and a pleasure to work with from the very start. Because of this, we decided …
Had a business checking account with them and they were by far the worst bank I have ever dealt with. The business banking website and app are both terrible and are missing features that should be standard for all banks at this point, …
I was on the hunt for the best bank for my needs, which are pretty normal, but I definitely needed mobile access. My experience with Axos Bank has been the best banking experience I’ve ever had. …
I just finished refinancing my home and an investment property with Axos bank. The process was very smooth and easy, their online system to submit paperwork was easy to follow and fast. Most of all, Axos representatives were all …
Scammers!! Beware this is not a real bank. They purchase accounts from other banks and then hold your funds hostage. I have filed an SEC complaint. Do not give them any money! They even charge you $10 for a paper statement without your approval or permission.
I have been banking with Axos Bank with both personal and business checking for three years. The tech is awesome and there are no fees or minimum balances. Customer support is always available and top notch, and even their automated phone system is super efficient. I highly recommend Axos Bank to anyone.
The initial process was easy and convenient. However, when it came time for paying off the loan early I was unable to reach anyone via telephone. So I left a message via Axos Bank website regarding my payoff request. I received no email or …
I recently opened a savings account with Axos, and I have been very pleased. They a very good interest rate compared to similar types of accounts, and the easy site to use once you get familiar with the layout. …
Axos is a fine bank; I like internet banking. I can easily move funds to.my local bank, use my Axis debit card anywhere with no ATM charges and have a full variety of banking and financial management services available at the click of a …
Kelly was very easy to work with, friendly and knowledgeable. I made an inquiry about a load on a weekend and Kelly called within a few hours to get the refinance started. Axos bank is great to work with also. I would recommend them to my friends and family. Thanks again for a great loan experience.
The experience of setting up a business checking account on Axos Bank was detailed and it should be. Personally, I have over 40 years of experience in running my own business, and I understand the importance of effective banking. My …
I called Axos bank customer service on Friday November 19th and waited on line for 32 minutes before I was disconnected. I phoned back leaving my number to call me back. I’m still waiting for that call. The message indicated that I would …
This was the best experience I have ever had with a closing. Julian Monjazi was the most knowledgeable and professional around. He truly understood what my needs were . He took the time to follow up and make sure that everything Ran …
Axos Bank is the most responsive and customer sensitive bank I have ever experienced over the last 40 years of banking. They are willing to assist me when I have a banking issue or need the assistance of a human being! I would recommend them highly !
Axos Bank provides a great account for small businesses. I love that I was able to open up an account without visiting a branch. Even when I travel, I am confident that I will be able to manage my business finances with the Axos Bank mobile …
The worst bank of all time. I know a lot of reviews say it’s the best but we have had the worst experience – road block after road block. Every time we go through the secure messaging system or call customer service to solve an issue that …
Axos customer service is extremely customer focussed. I called in a panic as I couldn’t log into my account to access my tax information. The customer service person was extremely helpful and quick. I didn’t have to hang on hold for a …
Absolutely the worst bank I’ve ever dealt with. They hold my deposits for at least five days, even if it’s cash. They also hold all of your direct deposits for five days. Why? They have no ability to transfer your o a supervisor. Instead …
I used axos for a loan and it was fine until the loan was paid off. Once paid off I verified that there was a $0 payment and balance yet they took out another payment a week later. I told them to reverse the charge and fix their systems so …
Beware! Took us 4 months to refinance….it was a no brainer. Had to resend documents over and over…now have multiple phone numbers…no one answers…in fact one most recent number we receive has an ad for medical alert devise & then disconnects you. Call Quicken loans.
Axos was awesome. My loan officer, Jonathan M., called me and took the initiative to help me refinance. I probably never would have done it had he not called me and explained why I should refinance (he saved me a lot). Everything my loan …
I will never do business with this bank again – – ever!! Their online mortgage portal is archaic, very difficult to actually conduct any type of transaction or request. My property manager and I have been trying to give him online access …
Do not recommend. Worst bank I’ve dealt with for a mortgage loan. We were double charged for insurance and now our monthly payment was increased for two months. Here we are 3 months in and it isn’t fix. I can’t get a call back and when I …
Axos has the best customer service and account options of any bank I have ever used or heard about. They have been so accommodating and helpful from getting me the right type of account to having excellent fraud protection. Axos is very different from the other banks. Highly recommend Axos Bank!
Since switching over to Axos Bank, it has been so easy to do my banking. When I have called in with a question, etc, the Axos customer service representative I have spoken to is always able to help me and has been polite and courteous. I have always had a positive experience since banking with Axos Bank.
Excellent customer service and a truly professional bank. I’ve had the best experiences in dealing with Axos Bank team members. I definitely recommend banking with their team. Looking forward to many years of doing business together.
I open the first account with Axos in 2018. It was very easy. Since then I have open various savings accounts and two business accounts. It is easy to transfer to others institutions and within the same bank. I can recommend Axos to other …
I recently had a major issue logging in to my account. After a couple of phone calls, the problem was resolved. It was me. Even still, throughout the whole ordeal, everyone I interacted with was very kind, and very helpful. At one point I …
Kelly Lord and AXOS Bank were great to work with on my mortgage refinance. The team was responsive, quick, and on-time with the close. If any issues arose, they were quick to resolve them. The rate was great and closing costs were minimal.
The customer solutions department with Axos Business Bank handled my requests effectively and efficiently. It really was as easy as 1 2 3. There are really professional people working there.
There is a big problem with getting anyone to help you if you are the victim of a fraudulent transaction at this bank. You will have nowhere to go. The “customer service” people, who speak broken English at best, are embarrassingly …
Stopped receiving statements for some reason. Called the 800 # and submitted all my verification information. After finally reaching someone they said they couldn’t help me because it was regarding a loan and not “customer service”. They …
This bank has the worst check hold policy I’ve ever experienced! They put (and keep) checks on hold WELL AFTER the money has cleared the other financial institution – this is such an antiquated way to look at finances and is damaging. We …
I paid off my auto loan on 5/2/22. They kept sending me past due notices for $2.19 AFTER I had already paid it in full! Phone call after phone call of me trying to rectify their mistake and they kept sending letters in the mail harassing me …
Updating my review from 2 years ago from 5-stars to 1-star. I would make it zero stars if I could. …
This bank is truly shady. Do not bank with them unless you like being robbed by them. I had opened up an account with them after seeing several good reviews. I had nothing but problems after that. I added a joint owner, and had nothing but …
Tried to open business account. Extremely difficult process. They began calling my utility company trying to get info from them. None of their business! Absolutely ludicrous invasion of privacy. Luckily my utility company told them no and …
Recently I had a frightening experience while reading emails. Suddenly both a visual and verbal message came on, informing me that my computer had been locked and that to try to restart it would result in major damage. I was to call the …
Had issues logging in every single time. Every time I set a new password, I’d make a note of it and the next time I would go to log in, the website/app would say it’s invalid and I’d get locked out. I spent more time calling to reset the …
Truly 24 hour customer sevice!!! Lucrative interest earning accounts with highest APY. This bank offers all banking services and latest technololgy. No physical branches, however so I was initially skeptical. I I opened my AXOS account …
Axos bank has always been very helpful in every aspect of my banking needs. Truly friendly and professional with great customer service. I would recommend Axos bank to anyone looking for a great experience while banking.
Axos Bank did a fantastic job on my refi. Transaction went very smoothly and James Dyer did a fantastic job explaining the process. Cost were cheaper than other banks and the entire process was a true 5 star experience. Highly recommended. I will be using Axos Bank again for a second home purchase.
Great for online banking and high yield APY (main reasons I chose them). The customer support line has always been quick to answer. Representatives are fluent in the policies and website navigation. A nice perk of the website is that it …
Had a simple password reset and the fix was quick and efficient. Our account was originally from another bank that changed its business model. At first we were a little concerned but the transition and service with Axos has been excellent.
I love Axos. Their site and app are easy to use. You cannot beat their interest rate! Their customer service is excellent, which I know is a concern for people when choosing a bank – especially an online bank. You have nothing to fear …
I had the opportunity to call Axos Bank to resolve an issue, and the representative at the office was beneficial and respectable. I left the conversation with peace of mind, and all have been fixed. Thanks to the company for hiring such a professional and caring person, and I am looking forward to continuing business with them.
Axos Bank has been nothing short of wonderful to work with, from setting up accounts to transferring money from different institutions. The mobile app is very easy to navigate in order to accomplish tasks quickly and seamlessly. Their …
Shannon was the best! It took us over two years to finally purchase a home. We made several offers that were beat by higher ones or cash buys. Shannon stayed with us throughout this arduous journey. When our offer was finally accepted it …
I recently opened a saving account with AXOS bank. Best interest rate for personal banking on line without any strings attached at .81. Earning 3 times what I was earning. Opening account was swift and easy. …
Migrated all our accounts from another bank about a year ago and couldn’t be happier. Axos allows a full-featured app that is stable, robust and secure. Had a couple occasions needing to contact customer service and in each instance the …
I have had an Axos Rewards Checking for almost a year, a High Yield Savings accounts for a little over a year now and I recently opened an Invest account a few months ago. I couldn’t be happier! Customer service has been great. The mobile …
I came to Axos Bank in November and everything is so perfect! The freedom, the perfect app, the fraud protection, the sign in controls, the added security! This is my first “digital bank.” I cannot believe how much money I save each month …
They have horrible customer service that cannot help with anything every single time that I called them. They charged me an overdraft fees on an account that I never used then they told me it will impact my credit score if I don’t pay it. I …
a client of this bank easily opened an account using my home address as his address. So I have got his card into my mailbox with MY address as ‘his’ address. Hence, the bank does not check the basic info potential or existing clients …
If zero stars were an option, this company would get zero. The most horrific customer service I’ve ever experienced in my life, coupled with massively incompetent staff at all levels. Oh, and if you ever do get past their wait for their …
Horrible experience. Took the weeks to process a new checking account application. They finally asked me to schedule an appointment to review it and the banker, Michael Thomas, did not show up. So insulting. Such a waste of time. Don’t …
Was working with multiple lenders and had to withdraw from a PA due to house inspection issues. Kelly kept the conversation open, following up with emails and calls till we found another property. He would keep us posted about the interest rates, as they were moving up daily. Finally got us closed in a timely manner.
I would absolutely not recommend this bank. Their backend for their business checking account is built like a landing page for the first web pages of the early 90s. With no physical locations, you’d think they’d prioritize their …
I opened my accounts in November 2021. Mostly, I have been satisfied with Axos. It does take a while to get used to working with a digital bank. My biggest issue right now is the unreliability of mobile deposits – I have checks that …
Ever have yours accounts frozen for an unknown reason? Then a bank refuse to let you know why or give advanced warning other an a very vague letter in the mail 5days later. And then checks that I didn’t write go straight to the federal tax …
I have both business and personal accounts with Axos. Their online banking is extremely outdated and limited – you need contact customer service just to move money between accounts and even then they often ask multiple questions to make the …
Great bank! Main reason for joining Axos was I had a horrible experience with Bank of America’s customer support, that plus them charging monthly fees and the occasional overdraft fee?! I had enough. So when I found Axos, knowing they had …
Worst bank to have a mortgage with. If you are trying to obtain a new or refinance go somewhere else. I am been charged late fees when my account is set up for auto payment! When I try calling customer service you get transfer to someone …
Glad to see all the positive reviews but mine will not add to that. It has now been a week (5 business days) to try to get a check cleared from Axos to my bank Chase. My escrow company uses Axos as their bank source. I am all about security …
Their refinance terms were very good. That is where the good ends. I have had a huge amount of trouble this year because they did not pay my taxes last year, my first year with them. I have supposedly had this resolved with them twice this …
Was good, but has been falling apart for over a year. I have done several million $ in banking (business and personal) with them but am now moving all accounts to other banks. …
The inconsistency and lack of professionalism is what saddens me the most about this company. I spoke to a car loan representative in regards to changing the auto payment dates for my account. After being told that the dates have been …
I have the same issues as multiple other home owners on here. The better rate is not worth the time that you will spend speaking to their customer service to fix mistakes. and if you do, go with Axos Loan, be sure to keep your property tax …
My husband and I had an excellent mortgage loan officer Mr. Kelly Lord who was extremely patient, polite and answered every inquiry we asked him.He always got back to us whenever we left him a message and took the time to explain what we …
We applied last month to Axos Bank to refinance our house. Kelly Lord was our loan officer. Along with other competent professionals, he ensured completion and funding in about a month. The rate offered to us was pretty good too. We are …
My partner and I embarked upon purchasing a home together this summer. This when we contacted Michael Thomas at Axos Bank. Over the course of several months, Michael worked with us diligently to explain the process, and provide support …