Sunday
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
i went there when i dropped an old TV on my foot in the goodwill store i was there 4 hours the staffs are slow as turtles they are very rude and the place is like a freezer and smells awful i hope to never go there again
Worst hospital I have ever been to! After sitting in the treatment room from two hours and was never even greeted I decided to leave! I will not return!!
Just wow people there are so rude and miserable. Called to get some information and they won’t even let me finish a sentence before transferring me without even saying anything! Then no one ever answers once transferred.
They keep telling my fiance she will leave tomorrow because they want her to get home safe because no ones there to get her even tho i told them im giving her tye money to get home
Is a very good hospital very professional and all manners from the doctors to the administrative staff to the receptionist very clean had a few procedures done inpatient and outpatient and they take great care of you
This is a very friendly staff of people. they make the experience relaxing, and they are very efficient and all have a great sense of humor. I would recommend Bachus to all my friends and family.
Backus is lucky they get one star they should have no stars for today my wife went there in pain and they checked on some things and found nothing I asked about a dye to find out if it is in the veins or some other problem I got the answer …
If I could give it a negative number, I would. This hospital is Neglectful, and staffed with uneducated people. Do not go to Backus. They misdiagnose people until it’s too late and this neglect lead to death of a loved one.
I found the care I received for over a week remarkable great Dr. Awesome nurses and WOUNDERFUL pca .. even the student nurses where WOUNDERFUL… ONLY ONE FLAW IN HOSPITAL THE FOOD…. DO NOT LIKE THAT EAD STILL HUNGRY AND KITCHEN WOULD …
Went to the ER with tachycardia secondary to wpw syndrome and the staff in the ER and CCU were amazing.I just wish the ablation procedure I had to have could have been done at Backus . H
I was there for an allergic reaction, and they said that I had “accidentally” put an epi pen into my leg, like theres a reason why I put an epi pen in my leg, BECAUSE I WAS HAVING A ALLERGIC REACTION!!!!!!!!!!!, some of the doctors here …
Emergency room nurse Carly stroich-Eisley does not know what she is doing when it comes to meds and pain she’s clearly not fit to be working at backus hospital in Norwich CT if you get this lady doctor don’t let her see your family she is …
Got told after sitting around for 2hrs that x-rays do not show ligaments or cartilage. Which was what they said was probably the problem and to go see my regular doctor.
I went to their Covid testing center at Dodd stadium, and it was relatively quick (30 mins) and very easy. The people were kind and clear with instructions. Awaiting my results, and hoping for the best!
The phones haven’t worked for over a week trying to get a hold of them. I’ve been trying to locate my Radiation Dosage Record since they have exposed me to well over 3 REM in the past 2 months for all sorts of testing. …
I don’t know what is wrong with the labor and delivery department here but they strike out every time I brought my wife. It’s honestly to much to even explain here. It’s so bad there may be a lawsuit coming their way. Absolutely disgraceful, pathetic, horrible service.
I have recently been there twice in the past year. I found the er staff to be very pleasant and friendly. Even though this week the place was packed everything was handled efficiently. Staff was great and helpful.
CURRENTLY HERE IN THE E.R AND IM PREGNANT AND ACTIVELY BLEEDING BUT WAITING IN THE WAITING ROOM CURRENTLY FOR OVER 2 HOURS. HMMM YOU WOULD THINK THERE WOULD BE SOME TYPE OF URGENCY IN THE FUCLING EMERGENCY ROOM.
My bestfriend Tammy is in the one day surgery now so I .went outdoors for a min came back went to open the doctt doctodocdd door! The black lady in the office came up to me got in my face and asked who you looking for!!! Really you don’t know me so back off don’t get in my face like that why because im white? Don’t like that lady
They suck. I honesty think they be killing people in there. Oh and their mental health part of the hospital don’t go there they suck. Like they don’t care if you take your meds. Like they really don’t. And then they let you leave. Smh. Its overall just not a good hospital from experience. Lawrence and memorial is way better.
Staff are always Moody and rooms are always full most patients are seen in the hallways by doctors no privacy whatsoever. Good thing I didn’t need a gynecologist just imagine me in the hallway being check by doctor. Terrible service
I spent 3 hours in the ER here to be told to see my regular doctor in a month. Mind you I was in level ten pain on a documented back injury. If you want to go to the ER drive to New London. This place is a joke. Never even gave me a doctors note.
They took excellent care of my dad! It was really hard not to be able to see him for 10 days, He could not say enough about the Nurses he was very great full,
There aren’t words to describe the deplorable care my dying father received here in his final days. There was no continuity, no communication between staff members, calls to the nurses station weren’t answered, prescriptions given weren’t correct and never given on time. AVOID THIS HOSPITAL! It needs to be shut down!
Today I was seen by Dr. Engel. He is a very Good Doctor. Very sweet. Very caring about how I felt and did his job great. Came out feeling brand new. Thank you Dr. Engel!
This place doesn’t deserve stars. My mom got ambulanced over with kidney failure, they “ran their tests” and said she was fine, prescribed her more water meds and let her go, meanwhile knowing she had a previous KIDNEY FAILURE! So after …
Misdiagnosed in Er , told I had bursitis when I had a severe bucket tear and torn ACL. Told me to take prescription and give it two weeks , horrible, even when I described symptoms DR told me he did. Not recommend orthopedic . Waste of time and money.
I have been to backus many times but the two most recent ones I had Isaac taking care of me and he made my stay so much better. He jokes around and is always there if you need something. Not sure how much he gets paid but it’s not enough for how great he is.
I had a really bad pnemonia in 2018. The nurses and staff treated me with such care as of I was family. 13 days later after I walked out with a clean bill of health. I am so thankful for the care I had.
I needed records from Medical records dept on 4/12/22. Young lady who assisted me was very helpful and kind. Helping me navigate what I needed. very grateful. Thank you.
I would give no stars if I could. No point of even going there unless your dying. I wouldn’t mind sitting there for 2-3hrs in the waiting room if they would actually do something to help me.
It really sucks when you have to stay in a hospital and this hospital pretty much tried to kill me. I have type one diabetes and an infection. Everyone knows when your body is battling an infection my blood sugars are going to run high, …
Treatment fantastic trying to get a job there not so good you apply and apply and apply and apply and you never received an email or anything back when you have the experience and the knowledge just think it’d be more professional when you …
We are eternally grateful to all the Critical Care doctors, nurses and staff at Backus Hospital’s Critical Care Unit in Norwich, CT who worked tirelessly providing excellent medical care, warmth and compassion during our Dad’s two weeks there.
Absolutely horrible, they bully patients, lie to them and say they can’t leave AMA (to get stitches done elswhere), they lie to your face, and you know they’re lying, but they stand by their lie. Then when the police come and say the …
They have very snobby doctors. They don’t take you serious and they blow you off. They interrupt you in the middle of you explain what’s going on with your health, their attitude is they can careless. They stereotype as well. I’m not going to L&M from now on.
This review isn’t about the ER, but about the hospital. A friend that works on the nursing staff was recently assaulted, and the patient continues to make verbal threats of physical workplace violence. Sadly, it appears that Backus …
I can’t beleave that a cardiac patient has to wait 10+ hour to get results of an eco cardiovascular ultrasound and now that I have made noise about it get skipped at shift change rounds. The nurse have lied and caught doing so and when I …
I rather take a 30 min drive to pequot or l&m then go there where it would only take me 2 mins to walk. The last time I went there I was bitten by a bat so I needed a rabies vaccine. 4 hours later no communication with staff they tell me …
DO NOT COME HERE IF YOU ARE PREGNANT, Wish I can give lower than a 1star. The obgyn makes you feel so stupid, I am 8months pregnant and was supposed to meet all the doctors that would be delivering my baby and I met one and just a bunch of …
90 minute wait in convenient care and still trying to find a bed for a simple jaw x ray? In a room at L&M in less than ten minutes same night. When will you realize convenient care is anything but what it is named? You normally aren’t this bad, except for writing effective pain medication as of late.
Completely awful. Father was in a car accident and didn’t have his cuts cleaned. Never had the glass that was STICKING out of him removed and then was overdosed with morphine then NARCANED. And then was sent home in complete agony. Not to …
I went to Backus for the first time for a nuclear stress test. Here are the pros & cons about my experience. Pros – Joseph was an EXCELLENT technician, Lynn was a very good nurse. Transporter, Perfecto was also EXCELLENT. …
I have had the need to go to backus ER twice now in the past 14 months. Both times I had a VERY Short wait and the staff has been excellent, compassionate .both visits were great actually…hardly anyone else in the waiting area.
If leaving zero stars were possible that would be my review. My fiancé was taken in over 2 hours ago for chest pain. Upon arrival he was asked to pee in a cup, then the two nurses we saw after refused to take it.We waited almost 45 mins …
Went here on Monday with sever abdominal pain they wanted to perform surgery they told me I had air and fluid in my stomach. I refused and signed myself out the hospital the doctor kept giving me different answers as to what could be wrong …
The waiting room was overcrowded and the restroom was filthy and not hygienic. Additionally, no one called with my test results and when I called for my test results a week later, they told me to call my dr. My dr. told me they had no …
Backus is clean and bright and very well run. The intake staff was kind and as prompt as they could be. Angel, Jeff, Justin and the others in the ER were amazing (especially Angel). My x-ray technicians were lovely and helpful. Tara, April, …
Terrible hospital all around. Several horrible experiences but the icing on the cake is my 2 year old has hives n a fever and isnt swallowing and they make us wait in the waiting room and take somebody waiting for a knee x-ray who came in …
Even if you’re bleeding from the head do NOT go to this “emergency” room – unless you plan to be there for a loooong time – patronizing, rude, incompetent…. go ahead and FIND those mythical creatures called doctors. You will only see …
I’m here right now and I got discharged with the Doctor only seeing me for one minute and said to just use my inhaler when my Primary sent me here because i have chest pain and numbness in my hands and legs. Absolutely horrible experience made me feel embarrassed and was a waste of time. Just go anywhere else but here.
Bad experience with ER. Don’t go, specially if your minority. By the way, I have private insurance, not Husky. ER wasn’t clean and I was seen by a nurse practitioner, he didn’t really do much.
My wife and I have been coming here while she deals with her pregnancy and we have yet to find a single good thing to say about this place. The staff is rude, unprofessional, contradicting and dishonest. On multiple occasions we were told …
If I could give it less then one star I would, I would never recommend this hospital go else where. This hospital is very unorganized and unprofessional. I got to the hospital early but the lady at the front desk put me in the wrong …
I came in with my 11month old daughter. Her fever was 103.4 and they made us wait for hours while my baby’s temp was just going up, to the point her mother had to keep asking the nurse to take more temps because she was scared . They just …
What has happened to health care? Readers will have to trust my 34 years in nursing as a RN in acute specialty areas including 7 years worked in Backus trauma er in early 2000’s. I am also Legal Nurse Consultant. Some practicing in Backus …
I’m here right now as a patient and I’m in severe pain. I was told I’d get help for pain and nothing has happened I’m just sitting here crying and can’t even lay properly. I say they should give me Tylenol before they leave me for 2 hours. …
This was a positive experience during a very difficult time. Everyone has been supportive and empathetic throughout the entire process. From Dr Johnson in oncology to Jen in palliative care and finally Anne in hospice, the handling of my …
Took my husband there for stomach pains last night. It took 5 hours to get out of there. On top of the nurses just waiting around talking about their recent gynecological visit with my 5 year old there. Also openly complaining about other …
Recently had to go to the emergency room. Very impressed with how quickly I was seen by both nurses and doctors and how friendly everyone was. They really did everything they could to be sure I was well taken care of, comfortable, and made it a pretty quick visit, all things considered.
Went in this afternoon with abdominal pain and a few other concerning symptoms. I was checked in right away and was promptly taken back to a room. Although it took the doctor a while to see me, the department was extremely busy and all the …
Multiple times my family has gone to this place and had a bad experience. It seems as though the staff at this hospital wants to dismiss any information you think may be helpful, and misdiagnose people to get them out of their hair. …
My husband was seen here, and the only positive part of it was the nursing staff. Other than that, he was there for four days, they had no idea what they were doing, what plan they had for his care, when his anticipated discharge date was. …
I went to the backus emergency room on Saturday with signs of Covid. They did the Covid test and some other testing and sent me home w a MyChart to get my Covid results back which they told me would take usually 24 hours. Well today almost …
I went to Backus for a 2 hour outpatient procedure, and they charged me $7,000!!!! That means they made $3,500/hour!!!! That huge sum did NOT include the Dr. or radiology/x-ray fees (which were reasonable). I spoke with billing to see if …
My grandmother has been on the 3rd floor for 2 weeks now and I am very attentive to how the staff treats her. By far, hands down Chelsea Mathews is a PCT and has been EXCELLENT in every aspect of the word. The care and understanding that …
My wife had eye surgery at the Backus Same day Surgery dept. last Friday. Vicki was her primary nurse for the day and we both felt that Vicki was absolutely terrific. Your hospital should be darned proud to have someone like her working …
Honestly this hospital would receive zero stars from me for their lack of professionalism. My boyfriend was admitted after having a seizure at a doctors office. He had one in front of a doctor and the doctor disregarded it. He would have to …
I had emergency surgery on my double hernia. What a great experience from the doctors, nurses, techs, all the staff. Very helpful, compassionate, highly recommend Backus Hospital!!!!!.
Had a minor procedure in SDS today. The nurses and staff were INCREDIBLE and caring.
One star off because, like some reviews say the ED can be a mess. I deal with ED …
I don’t recommend the ER as I was having issues and was told to go home and “figure it out” and two months later I was being rushed into emergency surgery at the same hospital for the same issues. My stay there was excellent. My time in ICU …
This hospital is a really not funny joke. Mother has been hospitalized several times recently. Each time she has had to insist that more be done because doctors say can’t find anything wrong. When pushed they suddenly find what wrong …
If you have an emergency, don’t go there. My dad went there by himself and got discharged a few hours later. 24 hours later, my mom had to call 911 and the ambulance came and took him there again. This time they admitted him and stayed …
Last month I went in for an endoscopy. Had to go 4 hours without anything to drink. No water. Then came time to find a vein for the IV. Not fun. Took them 3 times to get the job done. Doctor who did the procedure never came over to talk …
these “doctors” laugh about patients in the area they sit at in the er room. thinking no one will hear them. that’s a shame, i wonder where they got their degree from; if they even have one. i called heather a “nurse” on july, 5th, 2021 at …
On 10/16/20 I was transported into the ER with a woman that had a car accident in which her car was destroyed into a phone pole and airbags deployed by a hit and run suped up pick up truck. I was asked to accompany the woman to Backus by …
I recently spent a week there in March with pneumonia and the flu and exacerbation of COPD. The staff there on the 3rd floor was SO nice patient and caring. They took great care of me for a week. I was bed ridden and couldn’t even stand …
I took a friend of mine to the emergency room there. She was in horrible pain, I asked when she could be seen and was told we don’t have a bed. In the mean time, my friend is still in pain. A hour and a half later still nothing. I said …
If you’re considering having your child here. RUN AWAY. The doctors and nurses were incompetent. Without wanting to give personal details, I literally feel lucky my baby and I even made it out alive. Not to mention they botched my sons …
I went there in 2016 and i did not want to have a pap done or have a shot so i was told by dr. Brown that if i refused all these and if i only want him to just see how my pregnancy and baby were going that this hospital was not the hospital …
This review is only for same day surgery. I haven’t yet had need for an ER visit, knock on wood. This is my second same day surgery I have had here. Check in is easy and the ball gets rolling rather quickly. There are multiple screens in …
My experience with the Critical Care team for a week during one of the most difficult times for my family I honestly can’t say enough about the staff, doctors, nurses and organ donation program and staff. 2 stars for this hospital is …
This hospital is absolutely a great place not only to have a child labor and delivery have been far next to anything I’ve ever heard of or seen the best place to be all the nurse and staff and doctors I kindly educated Timely professional …
Their motto is treat ’em and street ’em, they didn’t want to admit my mother after her TIA, they refused to admit me when I had pneumonia and the flu, and they missed two fractures a friend had suffered in a fall and gave her the wrong …
Don’t ever go here unless you are in a bad accede t because they will no let you talk to the doctor that is giving you drugs or what they are for. My wife had a nurse Jason who was very helpful and informative he told me on 9/12/20 her …
The nurses and staff were very understanding and treat you like family. Although the wait time was extremely long . I arrived at around 9am and was not discharged until about 5pm. It was a long day but they found my problem. Dr. Siegel did …
If you’re going to the ER it will be busy.. But when I’ve stayed in the hospital itself or had any outpatient surgery done. I found all the staff staff to be extremely professional and friendly.
Thursday, early evening, I was transported from the Plainfield Backus ER to the main Backus Hospital for an emergency appendectomy to be performed later that night. From the time I arrived to the time I left, I received prompt, stellar care …
Despite others experiences I have not had a bad one here yet. I’ve lived in this area my whole life and have been here for many reasons. Visited the ER today for something which wasn’t necessarily an emergency and was worried I would be …
I went in the hospital with health issues. Did an ex ray and that was it! She said gave me a little reason about my ex ray. I asked to have some blood work done.Doctor said your vitals are good you don’t need blood work. Shouldn’t you …
I even don’t give a one star to this hospital ER, my sister in law went for covid to the ER and after three hour without CT scan they send her home, within 24 hour she had to go back to Er again and they find her lungs completely infected …
At this rate they don’t even deserve a star but that’s the only option given other then a zero. By far the worst hospital ever when it comes to pediatrics. Nurse was extremely rude and needs to be fired
Came for imaging study for my elderly mother. Registration was quite a wait, but Shannon was awesome. Jennifer at the front desk in imaging was amazing. She went out of her way to help us & was so incredibly kind. Not too long of a wait, but it’s to be expected. Mom had no complaints and I was impressed. Great job!!
I was born in this hospital in 1968. This hospital has had its ups and down. Through the years. But I would recommend going to urgent care. The emergency room Staff is very knowledgeable and friendly and did the best that they could for my …
I just got discharged from Backus after being treated for Covid-19. Everyone is super professional and they gave me the best and most up-to-date treatment. I was definitely a grumpy patient but they cared for and accommodated me. …
I’ve been here a few times for varying degrees of emergency. When I had an extremely urgent issue they were extremely urgent themselves and helped me out immediately. When I had a non-life-threatening issue I was treated very well, albeit …
I was transported by ambulance to backus because I passed out trying to get to the bathroom at my home. Turns out I had fluid in my lungs and an ulcer resulting in stomach bleeding amongst other things. I was there for 5 days. While in the …
Took an ambulance there, was teated positive for covid. Sat around most of the time, couldn’t lay down, was told to treat it like a regular cold. It’s been hell. Both instructions other than take pills and drink water. Wanted to leave me on …
Had a lovely little stay after an accidental blackout that went off the reels, Woke up getting shots of I’m assuming Ativan or Valium??? Ended up being moved to a Psych Ward and let go early from maintaining my composure. The stay at Natchaug was a little fun and great food.
Don’t even bother with this hospital. They are sexist and will judge you if you have tattoos. I went in for what ended up being a kidney stone and was vomiting I was in so much pain. Was sent home and told to just take some tylenol. I then …
Went into the ER 2 nights ago. Got right in and saw the Doctor as soon as the nurse was done. The nurses were tops except when the IV line was placed. Seems like the nurse was a little off with her aim and had to dig a little. If you saw my …
5 stars because despite reckless walk-in Covid cases (srsly people?! Stay home if you refuse to wear a mask to a hospital!), a packed ER, construction in places (to improve conditions) making flow of beds and people difficult, my personal …
Have lived in area for almost 50 years and always gone to Backus for everything with my kids and myself. Their ER, in-house care and follow-up is the very best. The entire staff from cleaners to surgeons treat you like family. I was out of …
I had numbness in my left arm, so I drove 25 minutes to the ER instead of the local hospital due to quality of care concerns, and I was *not* disappointed. The entire staff was amazing and professional and the facility was spotless clean …
I recently had a bunch of medical issues. The teams at backus did not stop until they had a plan set in stone to fix the problem, they were all wonderful and walked you through everything .. Between the ED and Surgery there wonderful. I won’t go anywhere but Backus!
Backus is currently overbooked and understaffed. They are picking up the overflow of L&M Hospital. We appreciate those nurses and doctors on the front lines, but please don’t forget to communicate with the patients, especially when there …
I was there November 15th. I am giving it a two-star on behalf of the dozens of patients that were on Gurney’s in the hallways getting treated. Luckily for me I have Covid I had my own room but unfortunately was not able or allowed because …
Came to the hospital by Ambulance in December, I was in a car accident (brought in being incoherent by Ambulance) due to my head being split open, they sat me in the waiting room for what seemed like FOREVER. Finally get called back, just …
it was the worst time of my life i will never go back to that fake hospital that doesn’t even help because u leave with more trauma then when i got there it would get negative score if i know how to do so
Was seen on April 20th around 11pm because I was concerned I might have had a ruptured aneurysm since I had a pulsating migraine all day and difficulty concentrating. Mind you, I was already being seen by a neurologist and neurosurgeon who …
Nobody has many good things to say about an ER but I do. Went here late night with a friend with a bacteria infection (nothing crazy but definitely needed a visit). We weren’t put on lower priority and were taken right in. Everything was as timely as an ER could be. We were out and on the road to recovery in three hours.
Worst hospital ever. I even drove to new London while having a miscarriage because I will not ever go back to Backus. I was mis diagnosed twice at backus. My father was dying from cancer after Yale burned his liver with radiation+ made …
I went to Backus Hospital because I had a piece of pizza crust that stuck in my throat. Waited to see Dr., and he used long light to look down throat. He told me the crust should dissipate with frequent washing down with water. Went …
I was admitted on Monday 03/07/22 for A- Fib, I was in there for three days. Let me tell you, the attentiveness and care was un real, Fantastic and overall amazing. The entire staff from morning to midday to overnight were very kind and …
This place is a joke. I broke my wrist they said it was sprained. My wife broke her wrist too and they put the wrong hands cast on her causing more damage and said it was also a sprain. And icing on the cake they placed me In the same room as the man who crashed into me n my children. Smh. Please fix this hospital
If i could give zero for this hospital i would every time i am in this place they forget about us and say there busy but in reality they are standing around talking. Not only do they forget about you but your lucky if you get a room i am …
Having to come on here and see one of the PCT/caregivers I had during my hospital stay for my artery blockage/ seizures publicly post so raw is just so beyond me while knowing it can very well back fire within a drop of a hat.. how …
My daughter had surgery today and I have to say the nurses were incredible. They were friendly and caring and they were on top of things. Best experience I have ever had at this hospital.
I’ve never seen a hospital so unorganized and filthy. Overloading dirty linen bags in exam rooms. Nurses and doctors don’t care that their patients are suffering and in need. My mother in law sat for 12 hours without being able to use the bathroom. Smh
They saved my life. I was sent here from Willimantic with internal bleeding after a fall and they could not have done a better job. Fast, professional, caring – I spent five days in this hospital after surgery and simply could not have been better cared for. If I could give 10 stars I would. Thank you Backus Hospital ER!
I give this rating because years back I had surgery there. Had good care then. Mother, 100 years old was recently at the other hospital, and that one, YNH in New London poor there. I suggest that the Norwich, New London and Westerly …
The staff are very professional and friendly. However the wait for an emergency situation is terrible. I’ve brought my sick, dehydrated, positive for the flu, vomiting teenager to the ER and they had no problem with him exposing others to …
We live in RI but due to an injury occurring in CT, my husband was brought to Backus ER. We have some experience with RI ERs and could not believe the difference in the level of service. We were more than impressed with the care he …
I was hoping to find a link on the website to give kudos to staff members but there wasn’t one. So I’ll post it here how amazing Nurse Joyce in Endoscopy was today with my mom. She showed her so much love and compassion and I am truly grateful for her kindness.
I have nothing but great things to say about this hospital. I don’t understand how anyone would think otherwise because everyone we dealt with was AMAZING! Between the doctors, nurses, pcts, front desk , security, and every person we …
I had my Gallbladder removed today, and although it can be a hit or miss with doctors and nurses, my entire team was amazing. Dr. Coletti not only got me in for the surgery in less than a week, but made sure I was comfortable and kept me …
Have chest pains that are getting increasingly worse but happens randomly for a few hours a day.
Arrived at 10:30pm. Waiting room had a couple families in so I figured I’d be …
I’ve had to go to the ER at Backus twice for two different serious infections that I stupidly waited to be seen for (I’d had internal pain but tried to wait it out thinking I just had eaten something bad or caught a bug). On both occasions …
I have had two major surgeries at this hospital and my father was sent to Backus after a serious car accident where he broke his right femur bone completely. The staff have always been professional and kind. I run a residential and our …
I’m surprised to see the negative reviews. Last year I had my prostate removed. Everything went better than I would have expected. There wasn’t one staff member that was rude or unhelpful. This past Friday I was in for a blood clot. Staff …
I had a total hip replacement at Backus a week ago. The same day surgery center and staff were outstanding. I was kept overnight and transferred to the orthopedic floor where I received the worst care of my life. I was not brought to the …
Absolute trash
Very disappointed!
Great excellent service
Wors place ever
The worst hospital i ever been to!!!!!!!
Easy access and quick service
The worst stay in the hospital ever
Misdiagnosed my stroke and sent me home unresponsive
Great Hospital and amazing staff!
Good Service
Very slow staff that seem like they don’t know what they are doing
You will die in the waiting room by the time they help you
Cleaning staff very efficient as far as Dr hospitality….totally rude!!!
Terrific staff. Dedication to patient care is outstanding.
Still do a great job there. Would t go anywhere else for my health needs
You have truly taken great care of my mom and providing a caring experience.
i went there when i dropped an old TV on my foot in the goodwill store i was there 4 hours the staffs are slow as turtles they are very rude and the place is like a freezer and smells awful i hope to never go there again
Professional nursing and physician staff. It turned out to be a good experience.
If I could give them zero stars I would due to their lack of professionalism.
WENT IN FOR TOTAL KNEE REPLACEMENT…BACKUS IS THE BEST HOSPITAL !!!!
Excellent staff, clean emergency room, prompt service. I am very satisfied with the care I received.
Terrible costomer service from staff, wrong diagnosis accompanied with lack of testing. Just guessing n giving papers out. Constant bad experiences.
Emergency is bad I️ was waiting almost 3 hours just to be seen from a nurse and doctor . …
Just got home didn’t wait to get seen horrible experience im just gonna see my PCP tomorrow
Worst hospital I have ever been to! After sitting in the treatment room from two hours and was never even greeted I decided to leave! I will not return!!
really nice staff if your a patient but er is packed no rooms only curtains
Just wow people there are so rude and miserable. Called to get some information and they won’t even let me finish a sentence before transferring me without even saying anything! Then no one ever answers once transferred.
They keep telling my fiance she will leave tomorrow because they want her to get home safe because no ones there to get her even tho i told them im giving her tye money to get home
Is a very good hospital very professional and all manners from the doctors to the administrative staff to the receptionist very clean had a few procedures done inpatient and outpatient and they take great care of you
you could die before this place treats you
This is a very friendly staff of people. they make the experience relaxing, and they are very efficient and all have a great sense of humor. I would recommend Bachus to all my friends and family.
Very slow and no nurses/doctors around for any help or information about that’s going on.
Backus is lucky they get one star they should have no stars for today my wife went there in pain and they checked on some things and found nothing I asked about a dye to find out if it is in the veins or some other problem I got the answer …
If I could give it a negative number, I would. This hospital is Neglectful, and staffed with uneducated people. Do not go to Backus. They misdiagnose people until it’s too late and this neglect lead to death of a loved one.
I am currently at the er for over seven hours. Yet to see one doctor. All the nurses seem to be having a great time talking in groups at the station
I found the care I received for over a week remarkable great Dr. Awesome nurses and WOUNDERFUL pca .. even the student nurses where WOUNDERFUL… ONLY ONE FLAW IN HOSPITAL THE FOOD…. DO NOT LIKE THAT EAD STILL HUNGRY AND KITCHEN WOULD …
Went to the ER with tachycardia secondary to wpw syndrome and the staff in the ER and CCU were amazing.I just wish the ablation procedure I had to have could have been done at Backus . H
I was there for an allergic reaction, and they said that I had “accidentally” put an epi pen into my leg, like theres a reason why I put an epi pen in my leg, BECAUSE I WAS HAVING A ALLERGIC REACTION!!!!!!!!!!!, some of the doctors here …
Emergency room nurse Carly stroich-Eisley does not know what she is doing when it comes to meds and pain she’s clearly not fit to be working at backus hospital in Norwich CT if you get this lady doctor don’t let her see your family she is …
Got told after sitting around for 2hrs that x-rays do not show ligaments or cartilage. Which was what they said was probably the problem and to go see my regular doctor.
I went to their Covid testing center at Dodd stadium, and it was relatively quick (30 mins) and very easy. The people were kind and clear with instructions. Awaiting my results, and hoping for the best!
The phones haven’t worked for over a week trying to get a hold of them. I’ve been trying to locate my Radiation Dosage Record since they have exposed me to well over 3 REM in the past 2 months for all sorts of testing. …
don’t ever go to the emergency room the nurses are rude. and racist.
I don’t know what is wrong with the labor and delivery department here but they strike out every time I brought my wife. It’s honestly to much to even explain here. It’s so bad there may be a lawsuit coming their way. Absolutely disgraceful, pathetic, horrible service.
I have recently been there twice in the past year. I found the er staff to be very pleasant and friendly. Even though this week the place was packed everything was handled efficiently. Staff was great and helpful.
CURRENTLY HERE IN THE E.R AND IM PREGNANT AND ACTIVELY BLEEDING BUT WAITING IN THE WAITING ROOM CURRENTLY FOR OVER 2 HOURS. HMMM YOU WOULD THINK THERE WOULD BE SOME TYPE OF URGENCY IN THE FUCLING EMERGENCY ROOM.
My bestfriend Tammy is in the one day surgery now so I .went outdoors for a min came back went to open the doctt doctodocdd door! The black lady in the office came up to me got in my face and asked who you looking for!!! Really you don’t know me so back off don’t get in my face like that why because im white? Don’t like that lady
They suck. I honesty think they be killing people in there. Oh and their mental health part of the hospital don’t go there they suck. Like they don’t care if you take your meds. Like they really don’t. And then they let you leave. Smh. Its overall just not a good hospital from experience. Lawrence and memorial is way better.
Staff are always Moody and rooms are always full most patients are seen in the hallways by doctors no privacy whatsoever. Good thing I didn’t need a gynecologist just imagine me in the hallway being check by doctor. Terrible service
I spent 3 hours in the ER here to be told to see my regular doctor in a month. Mind you I was in level ten pain on a documented back injury. If you want to go to the ER drive to New London. This place is a joke. Never even gave me a doctors note.
They took excellent care of my dad! It was really hard not to be able to see him for 10 days, He could not say enough about the Nurses he was very great full,
They took good care of me. WHen its life or death I really dont care about curtains. They had the people to get me up again. I am grateful.
There aren’t words to describe the deplorable care my dying father received here in his final days. There was no continuity, no communication between staff members, calls to the nurses station weren’t answered, prescriptions given weren’t correct and never given on time. AVOID THIS HOSPITAL! It needs to be shut down!
Today I was seen by Dr. Engel. He is a very Good Doctor. Very sweet. Very caring about how I felt and did his job great. Came out feeling brand new. Thank you Dr. Engel!
This place doesn’t deserve stars. My mom got ambulanced over with kidney failure, they “ran their tests” and said she was fine, prescribed her more water meds and let her go, meanwhile knowing she had a previous KIDNEY FAILURE! So after …
Misdiagnosed in Er , told I had bursitis when I had a severe bucket tear and torn ACL. Told me to take prescription and give it two weeks , horrible, even when I described symptoms DR told me he did. Not recommend orthopedic . Waste of time and money.
I have been to backus many times but the two most recent ones I had Isaac taking care of me and he made my stay so much better. He jokes around and is always there if you need something. Not sure how much he gets paid but it’s not enough for how great he is.
I had a really bad pnemonia in 2018. The nurses and staff treated me with such care as of I was family. 13 days later after I walked out with a clean bill of health. I am so thankful for the care I had.
I needed records from Medical records dept on 4/12/22. Young lady who assisted me was very helpful and kind. Helping me navigate what I needed. very grateful. Thank you.
I would give no stars if I could. No point of even going there unless your dying. I wouldn’t mind sitting there for 2-3hrs in the waiting room if they would actually do something to help me.
I won’t go anywhere else! They got right to the root of the problem and had me lined up for surgery within a few days
It really sucks when you have to stay in a hospital and this hospital pretty much tried to kill me. I have type one diabetes and an infection. Everyone knows when your body is battling an infection my blood sugars are going to run high, …
Treatment fantastic trying to get a job there not so good you apply and apply and apply and apply and you never received an email or anything back when you have the experience and the knowledge just think it’d be more professional when you …
We are eternally grateful to all the Critical Care doctors, nurses and staff at Backus Hospital’s Critical Care Unit in Norwich, CT who worked tirelessly providing excellent medical care, warmth and compassion during our Dad’s two weeks there.
Absolutely horrible, they bully patients, lie to them and say they can’t leave AMA (to get stitches done elswhere), they lie to your face, and you know they’re lying, but they stand by their lie. Then when the police come and say the …
They have very snobby doctors. They don’t take you serious and they blow you off. They interrupt you in the middle of you explain what’s going on with your health, their attitude is they can careless. They stereotype as well. I’m not going to L&M from now on.
This review isn’t about the ER, but about the hospital. A friend that works on the nursing staff was recently assaulted, and the patient continues to make verbal threats of physical workplace violence. Sadly, it appears that Backus …
I can’t beleave that a cardiac patient has to wait 10+ hour to get results of an eco cardiovascular ultrasound and now that I have made noise about it get skipped at shift change rounds. The nurse have lied and caught doing so and when I …
12/1, 0k despite shift change. Awesome staff, a few dust bunnies. ER1
12/21 ER4. Dirty floor, metal cup in sink under dripping faucet. Not a nights …
I rather take a 30 min drive to pequot or l&m then go there where it would only take me 2 mins to walk. The last time I went there I was bitten by a bat so I needed a rabies vaccine. 4 hours later no communication with staff they tell me …
DO NOT COME HERE IF YOU ARE PREGNANT, Wish I can give lower than a 1star. The obgyn makes you feel so stupid, I am 8months pregnant and was supposed to meet all the doctors that would be delivering my baby and I met one and just a bunch of …
90 minute wait in convenient care and still trying to find a bed for a simple jaw x ray? In a room at L&M in less than ten minutes same night. When will you realize convenient care is anything but what it is named? You normally aren’t this bad, except for writing effective pain medication as of late.
Completely awful. Father was in a car accident and didn’t have his cuts cleaned. Never had the glass that was STICKING out of him removed and then was overdosed with morphine then NARCANED. And then was sent home in complete agony. Not to …
I went to Backus for the first time for a nuclear stress test. Here are the pros & cons about my experience. Pros – Joseph was an EXCELLENT technician, Lynn was a very good nurse. Transporter, Perfecto was also EXCELLENT. …
I have had the need to go to backus ER twice now in the past 14 months. Both times I had a VERY Short wait and the staff has been excellent, compassionate .both visits were great actually…hardly anyone else in the waiting area.
If leaving zero stars were possible that would be my review. My fiancé was taken in over 2 hours ago for chest pain. Upon arrival he was asked to pee in a cup, then the two nurses we saw after refused to take it.We waited almost 45 mins …
Went here on Monday with sever abdominal pain they wanted to perform surgery they told me I had air and fluid in my stomach. I refused and signed myself out the hospital the doctor kept giving me different answers as to what could be wrong …
The waiting room was overcrowded and the restroom was filthy and not hygienic. Additionally, no one called with my test results and when I called for my test results a week later, they told me to call my dr. My dr. told me they had no …
Backus is clean and bright and very well run. The intake staff was kind and as prompt as they could be. Angel, Jeff, Justin and the others in the ER were amazing (especially Angel). My x-ray technicians were lovely and helpful. Tara, April, …
Terrible hospital all around. Several horrible experiences but the icing on the cake is my 2 year old has hives n a fever and isnt swallowing and they make us wait in the waiting room and take somebody waiting for a knee x-ray who came in …
Even if you’re bleeding from the head do NOT go to this “emergency” room – unless you plan to be there for a loooong time – patronizing, rude, incompetent…. go ahead and FIND those mythical creatures called doctors. You will only see …
I’m here right now and I got discharged with the Doctor only seeing me for one minute and said to just use my inhaler when my Primary sent me here because i have chest pain and numbness in my hands and legs. Absolutely horrible experience made me feel embarrassed and was a waste of time. Just go anywhere else but here.
Bad experience with ER. Don’t go, specially if your minority. By the way, I have private insurance, not Husky. ER wasn’t clean and I was seen by a nurse practitioner, he didn’t really do much.
My wife and I have been coming here while she deals with her pregnancy and we have yet to find a single good thing to say about this place. The staff is rude, unprofessional, contradicting and dishonest. On multiple occasions we were told …
Takes forever to see a nurse. If your dieing good luck seeing a doctor
If I could give it less then one star I would, I would never recommend this hospital go else where. This hospital is very unorganized and unprofessional. I got to the hospital early but the lady at the front desk put me in the wrong …
I came in with my 11month old daughter. Her fever was 103.4 and they made us wait for hours while my baby’s temp was just going up, to the point her mother had to keep asking the nurse to take more temps because she was scared . They just …
What has happened to health care? Readers will have to trust my 34 years in nursing as a RN in acute specialty areas including 7 years worked in Backus trauma er in early 2000’s. I am also Legal Nurse Consultant. Some practicing in Backus …
I’m here right now as a patient and I’m in severe pain. I was told I’d get help for pain and nothing has happened I’m just sitting here crying and can’t even lay properly. I say they should give me Tylenol before they leave me for 2 hours. …
This was a positive experience during a very difficult time. Everyone has been supportive and empathetic throughout the entire process. From Dr Johnson in oncology to Jen in palliative care and finally Anne in hospice, the handling of my …
Took my husband there for stomach pains last night. It took 5 hours to get out of there. On top of the nurses just waiting around talking about their recent gynecological visit with my 5 year old there. Also openly complaining about other …
Recently had to go to the emergency room. Very impressed with how quickly I was seen by both nurses and doctors and how friendly everyone was. They really did everything they could to be sure I was well taken care of, comfortable, and made it a pretty quick visit, all things considered.
Went in this afternoon with abdominal pain and a few other concerning symptoms. I was checked in right away and was promptly taken back to a room. Although it took the doctor a while to see me, the department was extremely busy and all the …
Multiple times my family has gone to this place and had a bad experience. It seems as though the staff at this hospital wants to dismiss any information you think may be helpful, and misdiagnose people to get them out of their hair. …
My husband was seen here, and the only positive part of it was the nursing staff. Other than that, he was there for four days, they had no idea what they were doing, what plan they had for his care, when his anticipated discharge date was. …
I went to the backus emergency room on Saturday with signs of Covid. They did the Covid test and some other testing and sent me home w a MyChart to get my Covid results back which they told me would take usually 24 hours. Well today almost …
I went to Backus for a 2 hour outpatient procedure, and they charged me $7,000!!!! That means they made $3,500/hour!!!! That huge sum did NOT include the Dr. or radiology/x-ray fees (which were reasonable). I spoke with billing to see if …
My grandmother has been on the 3rd floor for 2 weeks now and I am very attentive to how the staff treats her. By far, hands down Chelsea Mathews is a PCT and has been EXCELLENT in every aspect of the word. The care and understanding that …
My wife had eye surgery at the Backus Same day Surgery dept. last Friday. Vicki was her primary nurse for the day and we both felt that Vicki was absolutely terrific. Your hospital should be darned proud to have someone like her working …
Honestly this hospital would receive zero stars from me for their lack of professionalism. My boyfriend was admitted after having a seizure at a doctors office. He had one in front of a doctor and the doctor disregarded it. He would have to …
I had emergency surgery on my double hernia. What a great experience from the doctors, nurses, techs, all the staff. Very helpful, compassionate, highly recommend Backus Hospital!!!!!.
Had a minor procedure in SDS today. The nurses and staff were INCREDIBLE and caring.
One star off because, like some reviews say the ED can be a mess. I deal with ED …
I don’t recommend the ER as I was having issues and was told to go home and “figure it out” and two months later I was being rushed into emergency surgery at the same hospital for the same issues. My stay there was excellent. My time in ICU …
This hospital is a really not funny joke. Mother has been hospitalized several times recently. Each time she has had to insist that more be done because doctors say can’t find anything wrong. When pushed they suddenly find what wrong …
If you have an emergency, don’t go there. My dad went there by himself and got discharged a few hours later. 24 hours later, my mom had to call 911 and the ambulance came and took him there again. This time they admitted him and stayed …
Last month I went in for an endoscopy. Had to go 4 hours without anything to drink. No water. Then came time to find a vein for the IV. Not fun. Took them 3 times to get the job done. Doctor who did the procedure never came over to talk …
these “doctors” laugh about patients in the area they sit at in the er room. thinking no one will hear them. that’s a shame, i wonder where they got their degree from; if they even have one. i called heather a “nurse” on july, 5th, 2021 at …
Was very disappointed in the ER room staff.
Brought in my girlfriend for severe chest/stomach pain that came out of no …
On 10/16/20 I was transported into the ER with a woman that had a car accident in which her car was destroyed into a phone pole and airbags deployed by a hit and run suped up pick up truck. I was asked to accompany the woman to Backus by …
I recently spent a week there in March with pneumonia and the flu and exacerbation of COPD. The staff there on the 3rd floor was SO nice patient and caring. They took great care of me for a week. I was bed ridden and couldn’t even stand …
I took a friend of mine to the emergency room there. She was in horrible pain, I asked when she could be seen and was told we don’t have a bed. In the mean time, my friend is still in pain. A hour and a half later still nothing. I said …
If you’re considering having your child here. RUN AWAY. The doctors and nurses were incompetent. Without wanting to give personal details, I literally feel lucky my baby and I even made it out alive. Not to mention they botched my sons …
I went there in 2016 and i did not want to have a pap done or have a shot so i was told by dr. Brown that if i refused all these and if i only want him to just see how my pregnancy and baby were going that this hospital was not the hospital …
This review is only for same day surgery. I haven’t yet had need for an ER visit, knock on wood. This is my second same day surgery I have had here. Check in is easy and the ball gets rolling rather quickly. There are multiple screens in …
My experience with the Critical Care team for a week during one of the most difficult times for my family I honestly can’t say enough about the staff, doctors, nurses and organ donation program and staff. 2 stars for this hospital is …
This hospital is absolutely a great place not only to have a child labor and delivery have been far next to anything I’ve ever heard of or seen the best place to be all the nurse and staff and doctors I kindly educated Timely professional …
Their motto is treat ’em and street ’em, they didn’t want to admit my mother after her TIA, they refused to admit me when I had pneumonia and the flu, and they missed two fractures a friend had suffered in a fall and gave her the wrong …
Don’t ever go here unless you are in a bad accede t because they will no let you talk to the doctor that is giving you drugs or what they are for. My wife had a nurse Jason who was very helpful and informative he told me on 9/12/20 her …
The nurses and staff were very understanding and treat you like family. Although the wait time was extremely long . I arrived at around 9am and was not discharged until about 5pm. It was a long day but they found my problem. Dr. Siegel did …
If you’re going to the ER it will be busy.. But when I’ve stayed in the hospital itself or had any outpatient surgery done. I found all the staff staff to be extremely professional and friendly.
Thursday, early evening, I was transported from the Plainfield Backus ER to the main Backus Hospital for an emergency appendectomy to be performed later that night. From the time I arrived to the time I left, I received prompt, stellar care …
Despite others experiences I have not had a bad one here yet. I’ve lived in this area my whole life and have been here for many reasons. Visited the ER today for something which wasn’t necessarily an emergency and was worried I would be …
I went in the hospital with health issues. Did an ex ray and that was it! She said gave me a little reason about my ex ray. I asked to have some blood work done.Doctor said your vitals are good you don’t need blood work. Shouldn’t you …
I even don’t give a one star to this hospital ER, my sister in law went for covid to the ER and after three hour without CT scan they send her home, within 24 hour she had to go back to Er again and they find her lungs completely infected …
At this rate they don’t even deserve a star but that’s the only option given other then a zero. By far the worst hospital ever when it comes to pediatrics. Nurse was extremely rude and needs to be fired
Came for imaging study for my elderly mother. Registration was quite a wait, but Shannon was awesome. Jennifer at the front desk in imaging was amazing. She went out of her way to help us & was so incredibly kind. Not too long of a wait, but it’s to be expected. Mom had no complaints and I was impressed. Great job!!
I was born in this hospital in 1968. This hospital has had its ups and down. Through the years. But I would recommend going to urgent care. The emergency room Staff is very knowledgeable and friendly and did the best that they could for my …
I just got discharged from Backus after being treated for Covid-19. Everyone is super professional and they gave me the best and most up-to-date treatment. I was definitely a grumpy patient but they cared for and accommodated me. …
I’ve been here a few times for varying degrees of emergency. When I had an extremely urgent issue they were extremely urgent themselves and helped me out immediately. When I had a non-life-threatening issue I was treated very well, albeit …
I was transported by ambulance to backus because I passed out trying to get to the bathroom at my home. Turns out I had fluid in my lungs and an ulcer resulting in stomach bleeding amongst other things. I was there for 5 days. While in the …
Took an ambulance there, was teated positive for covid. Sat around most of the time, couldn’t lay down, was told to treat it like a regular cold. It’s been hell. Both instructions other than take pills and drink water. Wanted to leave me on …
Had a lovely little stay after an accidental blackout that went off the reels, Woke up getting shots of I’m assuming Ativan or Valium??? Ended up being moved to a Psych Ward and let go early from maintaining my composure. The stay at Natchaug was a little fun and great food.
Don’t even bother with this hospital. They are sexist and will judge you if you have tattoos. I went in for what ended up being a kidney stone and was vomiting I was in so much pain. Was sent home and told to just take some tylenol. I then …
Went into the ER 2 nights ago. Got right in and saw the Doctor as soon as the nurse was done. The nurses were tops except when the IV line was placed. Seems like the nurse was a little off with her aim and had to dig a little. If you saw my …
5 stars because despite reckless walk-in Covid cases (srsly people?! Stay home if you refuse to wear a mask to a hospital!), a packed ER, construction in places (to improve conditions) making flow of beds and people difficult, my personal …
Have lived in area for almost 50 years and always gone to Backus for everything with my kids and myself. Their ER, in-house care and follow-up is the very best. The entire staff from cleaners to surgeons treat you like family. I was out of …
I had numbness in my left arm, so I drove 25 minutes to the ER instead of the local hospital due to quality of care concerns, and I was *not* disappointed. The entire staff was amazing and professional and the facility was spotless clean …
I recently had a bunch of medical issues. The teams at backus did not stop until they had a plan set in stone to fix the problem, they were all wonderful and walked you through everything .. Between the ED and Surgery there wonderful. I won’t go anywhere but Backus!
Backus is currently overbooked and understaffed. They are picking up the overflow of L&M Hospital. We appreciate those nurses and doctors on the front lines, but please don’t forget to communicate with the patients, especially when there …
I was there November 15th. I am giving it a two-star on behalf of the dozens of patients that were on Gurney’s in the hallways getting treated. Luckily for me I have Covid I had my own room but unfortunately was not able or allowed because …
Came to the hospital by Ambulance in December, I was in a car accident (brought in being incoherent by Ambulance) due to my head being split open, they sat me in the waiting room for what seemed like FOREVER. Finally get called back, just …
it was the worst time of my life i will never go back to that fake hospital that doesn’t even help because u leave with more trauma then when i got there it would get negative score if i know how to do so
Was seen on April 20th around 11pm because I was concerned I might have had a ruptured aneurysm since I had a pulsating migraine all day and difficulty concentrating. Mind you, I was already being seen by a neurologist and neurosurgeon who …
Nobody has many good things to say about an ER but I do. Went here late night with a friend with a bacteria infection (nothing crazy but definitely needed a visit). We weren’t put on lower priority and were taken right in. Everything was as timely as an ER could be. We were out and on the road to recovery in three hours.
Worst hospital ever. I even drove to new London while having a miscarriage because I will not ever go back to Backus. I was mis diagnosed twice at backus. My father was dying from cancer after Yale burned his liver with radiation+ made …
I went to Backus Hospital because I had a piece of pizza crust that stuck in my throat. Waited to see Dr., and he used long light to look down throat. He told me the crust should dissipate with frequent washing down with water. Went …
I was admitted on Monday 03/07/22 for A- Fib, I was in there for three days. Let me tell you, the attentiveness and care was un real, Fantastic and overall amazing. The entire staff from morning to midday to overnight were very kind and …
This place is a joke. I broke my wrist they said it was sprained. My wife broke her wrist too and they put the wrong hands cast on her causing more damage and said it was also a sprain. And icing on the cake they placed me In the same room as the man who crashed into me n my children. Smh. Please fix this hospital
If i could give zero for this hospital i would every time i am in this place they forget about us and say there busy but in reality they are standing around talking. Not only do they forget about you but your lucky if you get a room i am …
Having to come on here and see one of the PCT/caregivers I had during my hospital stay for my artery blockage/ seizures publicly post so raw is just so beyond me while knowing it can very well back fire within a drop of a hat.. how …
My daughter had surgery today and I have to say the nurses were incredible. They were friendly and caring and they were on top of things. Best experience I have ever had at this hospital.
I’ve never seen a hospital so unorganized and filthy. Overloading dirty linen bags in exam rooms. Nurses and doctors don’t care that their patients are suffering and in need. My mother in law sat for 12 hours without being able to use the bathroom. Smh
They saved my life. I was sent here from Willimantic with internal bleeding after a fall and they could not have done a better job. Fast, professional, caring – I spent five days in this hospital after surgery and simply could not have been better cared for. If I could give 10 stars I would. Thank you Backus Hospital ER!
I give this rating because years back I had surgery there. Had good care then. Mother, 100 years old was recently at the other hospital, and that one, YNH in New London poor there. I suggest that the Norwich, New London and Westerly …
The staff are very professional and friendly. However the wait for an emergency situation is terrible. I’ve brought my sick, dehydrated, positive for the flu, vomiting teenager to the ER and they had no problem with him exposing others to …
We live in RI but due to an injury occurring in CT, my husband was brought to Backus ER. We have some experience with RI ERs and could not believe the difference in the level of service. We were more than impressed with the care he …
I was hoping to find a link on the website to give kudos to staff members but there wasn’t one. So I’ll post it here how amazing Nurse Joyce in Endoscopy was today with my mom. She showed her so much love and compassion and I am truly grateful for her kindness.
I have nothing but great things to say about this hospital. I don’t understand how anyone would think otherwise because everyone we dealt with was AMAZING! Between the doctors, nurses, pcts, front desk , security, and every person we …
I had my Gallbladder removed today, and although it can be a hit or miss with doctors and nurses, my entire team was amazing. Dr. Coletti not only got me in for the surgery in less than a week, but made sure I was comfortable and kept me …
Have chest pains that are getting increasingly worse but happens randomly for a few hours a day.
Arrived at 10:30pm. Waiting room had a couple families in so I figured I’d be …
I’ve had to go to the ER at Backus twice for two different serious infections that I stupidly waited to be seen for (I’d had internal pain but tried to wait it out thinking I just had eaten something bad or caught a bug). On both occasions …
I have had two major surgeries at this hospital and my father was sent to Backus after a serious car accident where he broke his right femur bone completely. The staff have always been professional and kind. I run a residential and our …
I’m surprised to see the negative reviews. Last year I had my prostate removed. Everything went better than I would have expected. There wasn’t one staff member that was rude or unhelpful. This past Friday I was in for a blood clot. Staff …
I had a total hip replacement at Backus a week ago. The same day surgery center and staff were outstanding. I was kept overnight and transferred to the orthopedic floor where I received the worst care of my life. I was not brought to the …