Baird Respiratory & Medical Equipment offers mobility solutions, home medical equipment, and respiratory supplies in the Greater Pennsylvania and surrounding areas. See more
Do not use this company. They have been a problem since day 1. Faulty products and Bad customer service if you can even get them on the phone. You would be better living with sleep apnea then dealing with them.
This is the worst company ever, biggest scam. They take your insurance money and don’t call there patients back what a joke. I had to give them a one star because the webpage doesn’t allow you to give a O star.
Got a call they don’t except my new insurance and I would need to pay full price for equipment ! They Do not take United health care ,do not call them if have untitled you be out of network , don’t deliver equipment your company does take …
Unfortunately it takes a complaint to get service from Baird. Several times I’ve complained about billing or the lack there of and always get attention afterwards but why does it come to that…. They don’t seem to have their act together. I’ve finally had enough and am heading to another company.
I do not understand why the company had my cpap card for 2 weeks and they are just now sending it back. Thankfully I do not need it in order for the machine to work. It’s going to take another week for me to get my equipment. They blame the insurance company, but it just seems suspicious.
Supplies are two weeks late. I called on Tuesday and again this morning. I never get a return call so, I am looking for a new c-pap suppler since this
outfit is not reliable
I just received oxygen from Baird 👍🏻Excellent service , they arrive on time , even earlier. I had such problems with other medical supply stores, but Baird was a positive experience TY …
This medical supply company has gone from a great customer centric medical goods supplier to a nightmare. It is impossible to get a hold of customer service and their deliveries are measured in months not days. Go elsewhere.
Called to have a shower bar installed. They gave me a price over the phone and said the installer would call me in a day or two. Gary called me the next day and set a time for installation. Great job ! gr
I have been receiving my cpac equipment from Baird going on 4 years and I have never experience any of the problems that I read in other reviews.I have found their representatives to be effficent,knowledgeable,professional and have always give ME 5 star service.Oustanding service !
Avoid this business!! Customer service has very poor level. It is so hard to get any agent on phone!!! Customer not able to get answers for the questions he/she has. They are not mentioning about every month payment befor Customer getting …
Worst customer service ever! The CPAP resupply team sucks. Some of the team members are extremely RUDE, ARGUMENTATIVE, and UNAPOLOGETIC. They DO NOT LISTEN to customers, show lots of ATTITUDES, and it’s STRESSFUL to deal/ speak with them. DO NOT USE THEM.
I can’t say enough about the excellent care and service that I recieve from the angles working at Baird! I have IPF and have been on oxygen for a awhile and used another company that couldn’t hold a candle to the professionals at Baird:) …
Horrible company to deal with. I was told that my replacement supplies would be covered by insurance. Four months later, they send me a bill and threaten to send me to collections if I do not pay. I asked for a return shipping label so …
There has never been explanation or follow up on their part. I have suffered billing issues for the entire year, when their only means by which to bill repeatedly was for someone to take your credit card number and put it on a sticky note …
DO NO GET BREAST PUMP HERE they will charge you “upgrade fees” despite it being completely covered by your insurance.
I spoke with the person in charge of breast pumps many times and she insisted …
Terrible! DO NOT GO HERE! So, my Dr. Told me I have sleep apnea. As a result, received a sleep machine to help me breath while I am sleeping. A month later, I changed jobs after 11 years. No big deal. So, with the change in …
My experience with Baird has been terrible. After a sleep study at Penn Medicine, a CPAP was ordered through Baird for my wife directly by Penn Medicine. Within a week of receiving it we returned it when we realized the insurance deductible …
Once everything is in place, and I can order online, I love it. As a C-PAP user, I, and probably other sufferers, started treatment very frustrated and irritable hoping for immediate relief. Baird will takes care of needs. I just have to …
When I needed a new cpap machine I switched durable equipment suppliers. I choose Baird Respiratory in Glenside PA. I am very happy that I did. They are exceptionally knowledgeable in dealing with apnea equipment. They are efficient and …
They billed my insurance and myself for a machine and parts for it knowing full well that the machine was recalled. They never even warned me that the machine was being recalled. If I could give them minus stars I would.
What poor luck. I was stuck going through them for a CPAP, which they delivered promptly, hence the star, but could not program properly. Thank goodness for the Internet. Then when I called for assistance, I had someone call me back on a …
Worst company to do business with. Will never prefer again,We got a hospital grade breast pump from them for rental and when we tried to return it when the baby was out of NICU , we were told that we have exceeded the number of day’s we had …
I have been a customer for several years. I receive my cpap machine and equipment from them. All equipment is covered by my insurance. I’ve never had to pay out of pocket. My machine stopped working and a tech came out but couldn’t fix it …
Went online filled out for the breast pump I wanted on Tues night they called me on Wednesday to let me know the fax # so I could send my script over on Thursday got a call confirming they recieved my script and they were shipping the pump …
My dealings with Baird for my CPAP machine have been nothing like the negative reviews here. I was worried because of the reviews, and as a result was much more stressed than I needed to be. I can honestly say this is the first time in my …
Several years ago I had a sleep study done at St. Mary’s Hospital. My Dr. prescribed a cpap machine and the script was sent from their office directly to Baird, not giving me the option of supplier. Thankfully, I have not had any negative …
I am up-dating my review and replacing one star with five stars, and I want to express my thanks to Baird for working with me. It was a big misunderstanding and I was in a panic that Baird was going to confiscate my CPAP machine which I …
My session with Baird regarding my Cpap equipment was extremely helpful. The Respiratory Therapist was very knowledgeable, experienced, friendly and very clear in his explanation of my therapy. He also detailed the pros and cons of the various masks that were available. The session was not rushed at all which I appreciated.
I have been using them for my BiPAP and oxygen supplies for 7 years now. Whenever I’ve had an issue calling the people who you have to deal with in all of the departments that they passed me on to are just rude short-tempered arrogant and …
Ordered a breast pump online and received a call the same day to verify my order. Customer service was kind, knowledgeable and helped confirm my order. She let me know the pump would ship two weeks before my due date. …
I too have had a horrible experience with another company I listed on Yelp. This company has been the complete opposite. They were also willing to work with me for out of pocket expenses that insurance didn’t cover. They also gave me new …
I was contacted by a Baird Rep. a few weeks ago about getting more supplies for my breathing machine I agreed. Today I get a call saying they can’t bill my ins.co due to the Doctor not responding to them. In offered to pay for it out of …
I ordered a breast pump from Baird Medical Equipment and I must say I had a great experience. They were very professional and they gave top of the line customer service. They ordered my breast pump yesterday and it came today. I highly recommend this company to all expectant mothers to be. Thank you so much Baird Medical Equipment.
I’ve used Baird for 10 years and am thrilled with their service! I had used several other companies before them and had horrible experiences. When I switched to Baird, it was a dream! Every department is excellent! I now know many of the …
I have Severe Sleep Apnea and for two months I have had a broken CPAP machine. I received verbal permission, twice, from my insurance company for a NEW CPAP machine. My sleep doctor sent BAIRD a letter to send with my insurance claim YET …
Customer service is absolutely horrible. Never return phone calls. They transfer you because you have to answer the phone prompts wrong to actually talk to someone. When transferred either phone call is dropped or you get to leave a …
I was there to drop off a piece of equipment for repair and pick up a loaner while my equipment was being repaired. I was in and out in a matter of minutes and the staff was very friendly.
Very surprised and sad to see some of the reviews on here. We’ve called Baird twice for hospital bed rental, one time after my back surgery in September 2019 and again today for a surgery my wife will be getting on her foot. The customer …
11.18.2021 So, thanks for taking months to actually respond, and two months since I posted the recall issue. You have my information on file, both my phone and email. I have not received any email or call regarding this recall. You did …
They sent me different head gear missing the leather
When asked about it they stated the strap would cost 20 had problems with them before when I had trouble orderings things . I will never use them again. There’s too many other more competent companies out there
I give this company a 0 star. I needed help with my husbands cpap machine. It was leaking air and the therapist told me since I had an out standing bill he was unable to help me. When I called the secretary from Baird to find out why I had …
From day 1 of dealing with this company, nothing but issues!! Wrong supplies delivered, OPENED packages with the wrong items!! No call back, ever!!! The worst!! Go somewhere else if you can!!
I just got off the phone with this rude lady who hates her job!! I called yesterday and no one called me back. I made it clear to her that I was unhappy and she was very dismissive. How dare you give your information to Obstetric Clinics …
This is an unscrupulous company. They call and email non-stop “offering” to send replacement cpap supplies and indicating that it will be covered by insurance, only to learn that none of it is covered and I’m stuck with a bill for hundreds …
I talked to a girl name Lisa who was EXTREMELY RUDE. I was sent 2 pumps and I did not know insurance only paid for the one. Now a year later, I’m all of a sudden getting harassed with bills and late fees. Lisa told me I “should have known” …
I had a great experience using this company for a breast pump. They were the only company approved by my insurance who actually answered, gave clear information about upgrade fees, etc and the customer service was amazing! Genesis was super helpful and kind and my pump came the day after I ordered it — would definitely recommend.
Do not use this company. They have been a problem since day 1. Faulty products and Bad customer service if you can even get them on the phone. You would be better living with sleep apnea then dealing with them.
This is the worst company ever, biggest scam. They take your insurance money and don’t call there patients back what a joke. I had to give them a one star because the webpage doesn’t allow you to give a O star.
Beard respiratory truly has great customer service, accuracy and efficiency! They actually care about the needs of their customers! 😊 …
Got a call they don’t except my new insurance and I would need to pay full price for equipment ! They Do not take United health care ,do not call them if have untitled you be out of network , don’t deliver equipment your company does take …
Unfortunately it takes a complaint to get service from Baird. Several times I’ve complained about billing or the lack there of and always get attention afterwards but why does it come to that…. They don’t seem to have their act together. I’ve finally had enough and am heading to another company.
I do not understand why the company had my cpap card for 2 weeks and they are just now sending it back. Thankfully I do not need it in order for the machine to work. It’s going to take another week for me to get my equipment. They blame the insurance company, but it just seems suspicious.
Supplies are two weeks late. I called on Tuesday and again this morning. I never get a return call so, I am looking for a new c-pap suppler since this
outfit is not reliable
I just received oxygen from Baird 👍🏻Excellent service , they arrive on time , even earlier. I had such problems with other medical supply stores, but Baird was a positive experience TY …
This medical supply company has gone from a great customer centric medical goods supplier to a nightmare. It is impossible to get a hold of customer service and their deliveries are measured in months not days. Go elsewhere.
Called to have a shower bar installed. They gave me a price over the phone and said the installer would call me in a day or two. Gary called me the next day and set a time for installation. Great job ! gr
The staff is very rude. They hang up on you. Dont respond to voicemails.
I have been receiving my cpac equipment from Baird going on 4 years and I have never experience any of the problems that I read in other reviews.I have found their representatives to be effficent,knowledgeable,professional and have always give ME 5 star service.Oustanding service !
Avoid this business!! Customer service has very poor level. It is so hard to get any agent on phone!!! Customer not able to get answers for the questions he/she has. They are not mentioning about every month payment befor Customer getting …
Worst customer service ever! The CPAP resupply team sucks. Some of the team members are extremely RUDE, ARGUMENTATIVE, and UNAPOLOGETIC. They DO NOT LISTEN to customers, show lots of ATTITUDES, and it’s STRESSFUL to deal/ speak with them. DO NOT USE THEM.
I can’t say enough about the excellent care and service that I recieve from the angles working at Baird! I have IPF and have been on oxygen for a awhile and used another company that couldn’t hold a candle to the professionals at Baird:) …
Horrible company to deal with. I was told that my replacement supplies would be covered by insurance. Four months later, they send me a bill and threaten to send me to collections if I do not pay. I asked for a return shipping label so …
There has never been explanation or follow up on their part. I have suffered billing issues for the entire year, when their only means by which to bill repeatedly was for someone to take your credit card number and put it on a sticky note …
DO NO GET BREAST PUMP HERE they will charge you “upgrade fees” despite it being completely covered by your insurance.
I spoke with the person in charge of breast pumps many times and she insisted …
Terrible! DO NOT GO HERE! So, my Dr. Told me I have sleep apnea. As a result, received a sleep machine to help me breath while I am sleeping. A month later, I changed jobs after 11 years. No big deal. So, with the change in …
My experience with Baird has been terrible. After a sleep study at Penn Medicine, a CPAP was ordered through Baird for my wife directly by Penn Medicine. Within a week of receiving it we returned it when we realized the insurance deductible …
Once everything is in place, and I can order online, I love it. As a C-PAP user, I, and probably other sufferers, started treatment very frustrated and irritable hoping for immediate relief. Baird will takes care of needs. I just have to …
When I needed a new cpap machine I switched durable equipment suppliers. I choose Baird Respiratory in Glenside PA. I am very happy that I did. They are exceptionally knowledgeable in dealing with apnea equipment. They are efficient and …
They billed my insurance and myself for a machine and parts for it knowing full well that the machine was recalled. They never even warned me that the machine was being recalled. If I could give them minus stars I would.
What poor luck. I was stuck going through them for a CPAP, which they delivered promptly, hence the star, but could not program properly. Thank goodness for the Internet. Then when I called for assistance, I had someone call me back on a …
Worst company to do business with. Will never prefer again,We got a hospital grade breast pump from them for rental and when we tried to return it when the baby was out of NICU , we were told that we have exceeded the number of day’s we had …
I have been a customer for several years. I receive my cpap machine and equipment from them. All equipment is covered by my insurance. I’ve never had to pay out of pocket. My machine stopped working and a tech came out but couldn’t fix it …
Went online filled out for the breast pump I wanted on Tues night they called me on Wednesday to let me know the fax # so I could send my script over on Thursday got a call confirming they recieved my script and they were shipping the pump …
My dealings with Baird for my CPAP machine have been nothing like the negative reviews here. I was worried because of the reviews, and as a result was much more stressed than I needed to be. I can honestly say this is the first time in my …
Several years ago I had a sleep study done at St. Mary’s Hospital. My Dr. prescribed a cpap machine and the script was sent from their office directly to Baird, not giving me the option of supplier. Thankfully, I have not had any negative …
I am up-dating my review and replacing one star with five stars, and I want to express my thanks to Baird for working with me. It was a big misunderstanding and I was in a panic that Baird was going to confiscate my CPAP machine which I …
My session with Baird regarding my Cpap equipment was extremely helpful. The Respiratory Therapist was very knowledgeable, experienced, friendly and very clear in his explanation of my therapy. He also detailed the pros and cons of the various masks that were available. The session was not rushed at all which I appreciated.
I have been using them for my BiPAP and oxygen supplies for 7 years now. Whenever I’ve had an issue calling the people who you have to deal with in all of the departments that they passed me on to are just rude short-tempered arrogant and …
Ordered a breast pump online and received a call the same day to verify my order. Customer service was kind, knowledgeable and helped confirm my order. She let me know the pump would ship two weeks before my due date. …
No one is ever available to answer the phone. Patients are always forced to voicemail. Voicemails care often left unanswered. …
I too have had a horrible experience with another company I listed on Yelp. This company has been the complete opposite. They were also willing to work with me for out of pocket expenses that insurance didn’t cover. They also gave me new …
I was contacted by a Baird Rep. a few weeks ago about getting more supplies for my breathing machine I agreed. Today I get a call saying they can’t bill my ins.co due to the Doctor not responding to them. In offered to pay for it out of …
I ordered a breast pump from Baird Medical Equipment and I must say I had a great experience. They were very professional and they gave top of the line customer service. They ordered my breast pump yesterday and it came today. I highly recommend this company to all expectant mothers to be. Thank you so much Baird Medical Equipment.
I’ve used Baird for 10 years and am thrilled with their service! I had used several other companies before them and had horrible experiences. When I switched to Baird, it was a dream! Every department is excellent! I now know many of the …
I have Severe Sleep Apnea and for two months I have had a broken CPAP machine. I received verbal permission, twice, from my insurance company for a NEW CPAP machine. My sleep doctor sent BAIRD a letter to send with my insurance claim YET …
Customer service is absolutely horrible. Never return phone calls. They transfer you because you have to answer the phone prompts wrong to actually talk to someone. When transferred either phone call is dropped or you get to leave a …
I was there to drop off a piece of equipment for repair and pick up a loaner while my equipment was being repaired. I was in and out in a matter of minutes and the staff was very friendly.
Very surprised and sad to see some of the reviews on here. We’ve called Baird twice for hospital bed rental, one time after my back surgery in September 2019 and again today for a surgery my wife will be getting on her foot. The customer …
11.18.2021 So, thanks for taking months to actually respond, and two months since I posted the recall issue. You have my information on file, both my phone and email. I have not received any email or call regarding this recall. You did …
They sent me different head gear missing the leather
When asked about it they stated the strap would cost 20 had problems with them before when I had trouble orderings things . I will never use them again. There’s too many other more competent companies out there
I give this company a 0 star. I needed help with my husbands cpap machine. It was leaking air and the therapist told me since I had an out standing bill he was unable to help me. When I called the secretary from Baird to find out why I had …
From day 1 of dealing with this company, nothing but issues!! Wrong supplies delivered, OPENED packages with the wrong items!! No call back, ever!!! The worst!! Go somewhere else if you can!!
I just got off the phone with this rude lady who hates her job!! I called yesterday and no one called me back. I made it clear to her that I was unhappy and she was very dismissive. How dare you give your information to Obstetric Clinics …
This is an unscrupulous company. They call and email non-stop “offering” to send replacement cpap supplies and indicating that it will be covered by insurance, only to learn that none of it is covered and I’m stuck with a bill for hundreds …
I talked to a girl name Lisa who was EXTREMELY RUDE. I was sent 2 pumps and I did not know insurance only paid for the one. Now a year later, I’m all of a sudden getting harassed with bills and late fees. Lisa told me I “should have known” …
I had a great experience using this company for a breast pump. They were the only company approved by my insurance who actually answered, gave clear information about upgrade fees, etc and the customer service was amazing! Genesis was super helpful and kind and my pump came the day after I ordered it — would definitely recommend.