Baldwin County Sewer Service, LLC is unique in that it provides turnkey sewer service installation and repairs, in addition to reliable sewer service.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
14747 Underwood Rd, Summerdale, AL 36580
Those guys installed our sewer system in a very professional manner and left our yard in excellent shape!! Thanks to Jenny for arranging the installation in a timely manner and to the gentlemen that did the installation. Will highly recommend your services.
Excellent Service
Friendly and professional.
Great service
Service is outstanding!
Great service!
Excellent service!
Great company!
Great customer service!
Good service, nice people 👍 …
Always great customer service!
Super service and great customer service ALWAYS!!
Google Maps was very helpful on guiding me to my destination.
Reliable, knowledgeable and friendly. Will use again!
Everyone there has always been so nice!
Responded quickly in an emergency
The men did a great job with minimum damage to grass and yard
Professionals
The staff has always been extremely courteous and responsive.
Great service and very knowledgeable…will recommend this company…Thanks Chad & Wilson…
Always on time for any appt. and office personel is exceptional.
I have had good service since starting with BCSS.
Simple to set up billing options. Always wonderful to see them in community events as well!
BCSS has always provided us with great and very timely service!
Always a pleasure to deal with them – they are very helpful and decent folks.
Great service but I think the price is a little high for all of Baldwin county.
Never had one problem with them. Always there when I call and very helpful too.
They have excellent customer service. They offer professional support to all customers.
Great experience with this company. Everyone is great to work with especially Jenny and Ryan.
When we lived in Baldwin County, they were extremely nice and always easy to deal with.
I have never had any issues. Any time I have had to call them, customer service has been friendly and helpful
Prompt and quick fix with our issue! Would definitely call on them again! Great guys!
Never had any problems and their Customer Service regarding bill payments are prompt to answer the phone and provide service.
I’ve used BCSS for years and they have always provided great service. Thank you!
Easily the best utility company in Baldwin County. Customer service is top notch.
Extremely helpful and knowledgeable, old fashioned service highly recommend
I always have a great experience using BCSS, the guys are professional and efficient. I give them 5 stars
Have not had any issues since starting service in 2011 so they must be doing a great job.
Great experience, amazing staff, and very attentive to making sure the job was done, and worked with us the entire way. Would highly recommend this company for further work!
Right now we are having a horrible sewage smell in our neighborhood of Plantation Hills 122 Geneva. The smell is outside and inside the house. Otherwise no problems with them or service.
Excellent service and very professional at every level. Had a new service line installed with multiple grinder pumps and their team met every expectation.
all the guys that came out to the house were very nice and polite and knew what they were doing. Happy with the job
The one issue I have is that it costs approximately $55/mth for sewer & trash (water is an additional $40!!!). Compare with Saraland where cost for water, sewer, AND trash is just $30/mth. …
Terrible service. Issue’s drag on for years with no resolve. I would highly reccomend researching their current WWTP process referred to as biosolids and the spreading of sludge. Read reputable researchers investigations and compare to …
I have always had great customer service and experience at BCSS. No interruptions in service on Fort Morgan since we started service in 2016.
Never realized the employees of BCSS were so involved with giving to Baldwin county, since we moved to area 3 years ago, we continue to find something new, the service we receive is outstanding, the office personnel are very friendly. ty
Just a quick note to say thank you for sending Tommy out tonight on a Saturday to diagnose my sewer pump issues. Although it’s not a joyous occasion, he was very professional and quickly diagnosed the problem. Hope to hear from you soon with good news concerning my pump repair.”
Moved here from Houston about two years ago. BCSS has Big City service with a Small Town hospitality that shows from contacts by phone to the service folks in the field. Great job BCSS!
Too expensive ($55 a month) for their services but we have to have them. Customer service seems good. Wish we had more options for sewer services. Competition is awesome in every business.
“I had a very positive experience with switching from a septic tank to sewer service. They were helpful, prompt, and I’m very impressed with the service. Thank you to everyone for doing such a great job!”
Had them pump my septic tank only to find out from health dept that they only pumped out half the tank. still have problems, they did not even fill in the one hole they dug, I consider them crooks, so be careful if you use them , I guess that’s why they are cheaper for pumping out tanks because they only do half the job.
They came prepared and installed my system ahead of schedule. they were courteous and well mannered. they left as little a trace as possible when they were done. Will review after one year to update.
BCSS is an outstanding part of the Baldwin Alabama community , that are at the top of their field , service is excellent , customer care , community service , are top priorities for them . They give back to Baldwin County, witch there’s …
Customer Service very friendly when needed. Became a BCSS customer when we moved into our subdivision. Easy bill pay options.
The BCSS really takes care of its customers. I have had only one time I needed them to come out and they were here the NEXT day! I lived in Mobile, and MAWSS is pitiful in comparison. Thank you, BCSS employees, for your professionalism and …
Unlike other municipal services, the bill is not linear to your usage. No water usage = very minimal bill. Not with these people. You still gotta pay your $55, even though your house sits empty. Want to disconnect? Get ready for a BiG fee. …
Had a wonderful experience with this company! Highly recommend! Jenny was amazing and very knowledgeable. All of the workers were very nice and professional. Installation of our sewer was quick and it looks great!
It’s amazing to me how people love getting ripped off. This company has a monopoly, no competition! The 54.50 flat rate is a RIPOFF! Two of us retired paid the same sewer as the three families living in one house down the street did. Everywhere I’ve lived before, your sewer bill was according to how much water you used.
If i could avoid using them, i would. Alas, i have no choice. Had a major concern and an incident that i needed to be able to talk with someone who may be able to understand but instead i was connected on the phone with one of the rudest …
Thanks to everyone at BCSS. Every contact from the first call to installation was totally professional. And the installation price was very fair. I am very pleased.
The billing department is very irresponsible. I received bills so infrequently that I had to set up auto pay through my bank to avoid late charges. Then, when my monthly rate went up, I forgot to increase the auto pay, which I admit was …
You’ve got to be kidding! So 70+ people too time out of their day to give accolades to their sewer service??? Had them when I lived in Daphne. Never again. If I ever moved back to Baldwin County and the realtor showed me homes serviced by …
BCSS employees were recently installing their system for us and they ALL were very courteous,respectful and efficient in the time they were here working We were extremely happy with the installation process and their work and clean up. We would highly recommend anyone to this service
Love the fake reviews from employees. They charge 2 to 3 times higher than comparable PUBLIC utility systems as they are private. Public costs are higher always, and they seem to blow their rates through the roof. Also, their payment …
We discovered water coming out from our meter box in the lawn at 5:30pm on a Thursday evening. We called BC Sewer Service, and with in an hour an after hours service technician, named Scott, arrived. He quickly discovered the problem, …
Had new field lines installed 5 years ago and recently called BCSS to do a routine tank maintenance pumping. They came out and inspected the tank and determined the tank did not need pumping. They could have pumped the tank anyway and …
The guys did a GREAT job. On time, very considerate answered all my questions. I was so impressed I called my neighbor and there over now as I type this pumping his tank. They represent your company well!!
BCSC has the most amazing customer service. They are always there to answer any questions you may have. Making payments are super easy as well! I found out today if you have a pump grinder they can troubleshoot if you are having problems , fix pumps that are fixable and even replace them. Thank you BCSC for making our life easier!
The staff is excellent, quick to respond to your questions and needs. Always courteous and helpful.
Excellent service! I recently had BCSS install a new grinder pump system and they were fast and friendly with competitive pricing. I highly recommend!
I wonder what the attorney general’s office would think when they hear that a utility company doesn’t send a monthly bill of service to a customer then proceeds to send a disconnect notice? …
Our grinder pump went out after 15 years. We calledBaldwin county sewer service and they came to our home within an hour or so. They put in a temporary pump while ours was tested. We purchased a new one. The whole process was seamless. We …
Completed job on time and performed needed work as expected !
I have been a fan of this company since I first called them to pump out my septic tank. They have a guy there named Chad. That guy worked so hard to locate my septic tank I started to feel sorry for the three of them. In fact, I was ready …
Great service. Reasonably priced. Had to call them out 2 times for one issue, didn’t like getting billed twice. Their techs are awesome, polite, well groomed, respectful of property, etc. And their response time is fast. So 5 stars!
Baldwin County Sewer Service is very professional and provides great customer service for all your needs. Jenny Williams is especially very helpful, and always responsive to any questions or needs you may have. I highly recommend you work with Baldwin County Sewer Service given the wonderful job they do and great customer service!
Our experience with Baldwin County Sewer Service has been positive from the initial contact to actual installation. Everything was clearly explained in advance and all work was done without a hitch and finished sooner than expected. …
The customer service department has always been so helpful and kind on the phone! Luckily I have never had a major issue or problem for them to come out to my house, but if I did I feel very confident in their work for Baldwin county!
Highly recommended!
Highly recommend!!!
Everything went just as described. The guys called before they came and were so …
They have been helpful and prompt with every interaction I have had with them. We have never had any issues with our service so I can’t speak to how fast they might be on responding and thus only 4 stars. Otherwise, they are competent and pro-active on the operation of the system.
I requested on 8/27/19 have some branches removed from a tree in front of my house that were near the utility lines. I was very happy when the men arrived the next morning at my house on Sartoris Court in Foley. They were very …
I am very impressed with the service that I received form everyone at BCSS from the girls’ answering phones and officer workers to the guys working out in field. your hard work is greatly appreciated!!!
Customer service has always been friendly and quick to answer my questions and concerns. When we had an issue with our grinder pump they quickly arrived, loaned us a temporary, and tried to fix our old pump. When that didn’t work (pump was 15 years old), they quickly installed a new one at a very competitive price.
Thankful for this company, Jenny was a joy to work with and the crew was very careful with the installation. My house is over 100 years old and had an ancient drain system top keep water from under the house. The crew discovered it and …
I needed them to come quickly because we had no warning. Our tank overfilled in one night. Every place I called could not come for several days and was at least 150$ more. When you can’t flush a toilet or take a shower you really appreciate the kindness of someone scheduling asap. Thank you so much ❤️
I just had my service installed for my double wide mobile home. The staff was terrific in understanding the technical details of my install. They were also able to meet might schedule in a timely manner.
Just had them connect my plumbing to the sewer system. Very professional and good to work with.
I have been very pleased with the install on my sewer service. All of Baldwin county sewer employees from the first lady who came out to explain the contract, to the electricians, to the plumbers, to the great guys who pumped the septic …
BCSS connected our house on Fish River to their sewer and we were very pleased with everything. Everyone that we dealt with was courteous , knowledgeable and a pleasure to deal with. We recommend them highly.
We recently converted from septic to sewer service. Every person I talked to at BCSS was very helpful and professional. Anytime I had any questions they were quick to respond and able to answer my questions. Even with all of the rain that …
We have a ton of services with BCSS. Jenny, Deb and the gang there are always responsive, friendly and work to do the best job they can as quickly as they can. I wish all of our properties had BCSS service!!!
We are currently working with BCSS on a new install of services on land we just purchased. Jenny and all other BCSS employees we have contacted have all been extremely helpful and timely with their response and/or work. Would recommend them every time for sewer services!
We live in Spanish Fort and we started having some issues with our septic tank and we contacted BCSS. I have to tell from the first conversation by phone with Jenny, from the beginning with our contract to the end of the installation, we …
Awesome service. All the techs that did my install were great folks!!!
Great experience! Jenny was always very helpful and nice. Really appreciate the guys in the field.
They are always trying to do the best job possible, and they succeed most of the time. When something happens that isn’t quite right, they make it so!
When I first called in I was in the middle of a mess. Our field lines had collapsed with our septic tank causing our commodes to back up and flood our bathroom. We had a plumber come out thinking it was a plumbing problem who took advantage …
Had an amazing experience with this team , they walked me thru what needed to happen and when an issue came up they made it clear what they needed to do and got the job done , I would recommend them to anyone I met
These folks a the best! Got hooked up to their system flawlessly! I had a less than easy property to get to and they made it all go super smooth! Thanks again
In simple terms they did what they said they would do, and did it in the timeframe promised.
From the young lady that met with me to discuss the work, to the men that came out and made the installation, everyone was top notch.
We have nothing but great things to say about this company. Miss Jenny answered our questions and concerns in a timely manner and the crew that did the work were very professional. They explained everything in great detail. We could not be more happier.