I’m not really sure why everyone is down on this company. I have had them twice. Once in baldwin and once in hammond. 100 bucks for 200mbps download and I get almost 25 to 30 upload. Very consistently. Last year internet was down for 3 days …
The signal is constantly getting disconnected. Called and they can’t help me until it goes down again. Very slow and very expensive. We need other options.
Internet went down Friday afternoon and nobody is willing to deal with me until Monday morning to me that is very poor service unfortunately it’s the only one we have in the area
Over priced!!!!! We have no other options for phone, cable, or Internet bundled together so like everyone else we just pay 🙁 The fees are astronomical as well and they just keep going up up up!
Customer service is terrible. They are polite on the phone but do not follow through. Always promise to call you back or promise to check into the issue but I had to do all the calling and following up. Very disapointed.
They need to have service personnel available 24/7, I couldn’t get fox 9 to work on Sunday, the only channel not working, and was unable to get a hold of anyone.
Customer service is friendly. But they cannot resolve, or even acknowledge, the internet disconnects and slow-downs. Years, and no resolution other than ‘we’ll take a look at the network’.
What a disgusting monopoly. The service is unbelievably bad. The phone rarely works, the download speeds range from 300kbps to 1.7mbps. These people are despicable.
Thank you for all your help with making the switch back to your internet. The information you gave and advice was very helpful. The customer service was by far better than at&t.
They are by far the worst internet provider I have ever had to deal with – constantly selling me “better equipment” to make up for their crappy internet service – sick of it
The only option available. Family of four with devices and the internet just can’t handle the traffic. So tired of buying a new game for my PC and waiting twelve hours for it to download.
The worst Internet probably in the entire world. And we have no other options. I am literally using my data on my phone instead of Baldwin Lightstream to write this complaint! I tried to call to speak with an actual human being, but they close early. It’s seriously a problem.
Nice people, horribly unrealable service. Network latency makes streaming hit or miss and weekly service “unexplainable” interruptions. However as other reviewer mentioned no other choices in the area. Satellite location/latency makes for an even worse alternative.
Although REALLY expensive compared to other services in other areas (MSP) – this is the ONLY service in Baldwin – the service has been solid so far and the speed is good for anything we need to stream, download, etc.
great group of people Horrible connectivity. I was in the pharmacy in Baldwin and they started having trouble with their connection and said it was like that almost everyday, I was told there was something wrong with my computer and that …
What more to say, horrible service cuts in and out, it is usually down for at lest 3 hrs everyday. Customer support is horrible tells me I just gotta deal with it pretty much. Way to expensive for what I wouldn’t even call sub part internet. Just garbage!
Baldwin Telecom/lightstream needs to get with the program. Centurylink has $35/month for 40mb internet service. Only available in Hammond right now but I’m sure they will get to Baldwin soon. Stop ripping ppl off and be competitive.
This is a bush league company unable to provide basic needs of an ever more technical population. One of the worst, most unresponsive utilities I have ever dealt with. But they are a near monopoly and you are stuck in certain areas. The minute competition moves in the space it’s game over for these guys.
It’s monopoly in Baldwin. It has no competition. It isn’t very reliable and I’ve seen vendors really struggle to run a credit card through a phone app with spotty internet.
I would give a zero star review, but I can’t… Been a customer for a whole hour and I am already annoyed with this terrible service… The tech came and “hooked up” my service. Said it worked outside the house, I hooked up to the line with …
If it were not for the Packer games, and Brewer games, we sure would make a change. DO NOT CALL CUSTOMER SERVICE!!! They obviously hire the most rude people they can find!!! (Except for Laurie). And could not care less about ANYTHING other than getting your money.
High Prices and Horrible Service/products. We moved from an area where we had Comcast and the services are not even comparable to Baldwin Light Stream and we pay MORE at Baldwin. Very disappointing.
I’m getting a bit frusterated, I have a rep payee who you guys were supposed to the least email the bill to…. she hasn’t been getting it so my internet keeps shutting off which is stopping me from school work 😡 I honestly am about to switch to a different provider. …
Like prior comments the price is high and the speed of the internet is slow. Further, like other people have commented, when you call and let them know they ask you to troubleshoot it yourself and if that doesn’t work they will have a …
Awful service, horrible customer service! Wish we had more options! Nothing, nothing good to say! Wish you could rate a 0! Raise your bill with NO notification and you go without internet more then you have internet in a month and NO ONE knows anything about that. Gets worse by the year!
It is a garbage company, that always makes excuses on why their Internet isn’t bad. But it is… Internet rarely runs at full speed, many times during the day it is so slow, you might as well turn it off, because it is just as good.
Worst customer service ever. They said they would have a fiber cable into our house by last May and it’s still not here over a year later after many useless phone calls with them. It’s a monopoly!
My girlfriend and I have been using Baldwin LightStream for almost 6 months and we absolutely love it. The customer service reps are great and prompt to help with whatever problem may arise.
Only way to get decent internet speed is to sign up for a bundle of stuff you don’t want or they only give you 1/10th of their normal speed. They are the only company in town. Worst pricing system I’ve ever seen out of any ISP in multiple states
We have fiber optic all the way to our house, but the best package that BTI offers is a whole 20 Mbit download speed for a low, low price of $95 a month. My family is on their 3 Mbit down and 512 Kbit up. yes, half a meg up. ON FIBER OPTIC …
Horrible service. I have to reset my internet almost DAILY! & multiple times. I’ve called before and I’m told it’s my router, and that I should “just go to Staples or something like that to buy a new one..”
It’s not the router, it’s the internet. Your service is poor!
for about two months we didn’t have internet access while paying these guys. for two months, we just could flat out not connect. maybe one or two days, we’d magically have it, but then it’d be gone again before noon. the workers there were …
If there is another option take it!!! This company is a joke, over the year I’ve had them I’ve not gone 1 week without having to reset the router or deal with calling this company. Please look for services elsewhere
They were willing to provide service to our house, where no other company did. They hooked us up to a fiber optic line, so we get 50mbps up and down, which is awesome, considering the alternative would have been getting satellite internet.
Service is very spotty. We even pay more for “faster” service and it doesn’t make a difference. Constantly disconnected. Employees are very friendly but that doesn’t mean anything if the service I purchase doesn’t work well. So frustrating – no other options in my area yet. I can’t wait for the day that changes.
If you live outside of town you have one choice, phone/internet/cable, and it’s is ridiculously expensive. Service is fine, but be prepared for that monthly bill. It’s about as much as a car payment.
It’s always nice to call in to tech support and them give you the good ol’ can you unplug it and plug it back in? Already tried that oh how bout a different coax hookup the other ones have paint on them try anyway no didn’t work well you’ll have to take time offf work or get up extra early so someone can come work on it
We just switched from regular cable service to the bti xstreme “ROKU” package. We already had a few Rokus so it seemed to make sense to get the faster internet speed (20mbs). …
This company like many rural internet service provider monopolies hides behind any excuse it can to deliver an unpleasant service of such quality that it is not in breach of contract, and can yet make a tidy profit off its many users being unable to utilize the functions it advertises.
Since DAY ONE, the service has been spotty, slow, and worthless in peak times. I pay for the 10 Mb service, and I have never been able to ONCE see that much, on a speed test. It is a monopoly and a rip-off, but the only game in town (Region)
Awful slow internet and for that slow internet you pay double normal prices. Every 20 minutes my internet disconnects and if I want it fixed I have to pay 80$ an hour for a tech to come here to fix their garbage. Spent all that money switching names. Shoulda invested in new management..
So discusted…I work from home often and count on my internet working. Paying for the highest speed and get 10-12 Mbps when it works. Today VPN was dropping almost once every minute ALL DAY. I have fiber optic coiled up outside my house …
Monopoly at its finest….$120 for fast internet that doesn’t work 90% of the time. Would rate lower but sadly I don’t have that option. Hopefully xfinity gets within this region shortly so they Baldwin telecom shapes their act up and gives their well paying customers what they deserve!
High prices for slow speeds. Still $50 for 3Mbps which is sloooow by today’s standards. They have a monopoly made possible by a federal “shovel ready” grant. Over $100/month to get anything faster.
My internet is constantly glitching and patchy. Pay my bill on time every month and we really only use it at night but the last two days I can’t watch Netflix, Hulu or amazon movies. Worst internet I have ever had. Can’t even have the tv playing and be on my phone at the same time
All the residents of Baldwin know this already, they have created a monopoly in the town and own all rights and competition can not come in. Their pricing is different in the rural areas vs Baldwin. However if you live in Hammond where …
We pay about $180 for their Cable/Internet/Phone package and you’d THINK we’d be able to get at least 50Mbps for that much… Nope, sitting at about .34Mbps. Terrible service, terrible people, terrible company. You’d honestly be better …
In 15 years of service from multiple telecommunications contractors I have never had such poor service. Baldwin telecom is unprofessional over the phone and will make the customer basically service their own system. …
I think a 1 is to much for rating. Been fighting with for almost 2 years. They only care about stealing, lying and robing. It is what it is. Better off getting satellite everything. Cheaper with a lot better service. Class action lawsuite. They are the worst people I have ever had to deal with. Anyone interested let’s get it started
Yep, not much more to say than what has already been said by others. To reiterate….expensive, non-responsive to emails (even to management), horrible service. And they don’t care because there are no other options for customers. I came …
Would love to give a 0! Internet connection is out, won’t let us use our password. The tech guy says “someone ” must have reset the modem. I literally see no button to reset the thing. Plus it worked last night, so no reason to reset. …
VERY expensive and would definitely use another provider if there was another one available but they have monopoly in town and you have no other choice if you cant have a dish. $106 a month just for home internet/ WiFi service and no …
We moved into our house on May 30th and had lightstream put a cable out for our tv & internet. We were told it would be buried by June 13th. I got our first bill from them and the cable was still not buried, so I called on July 15th to …
Quality of service was above all the rest, both with the connection speed and with the unparalleled customer service. For the price the connection speed is unmatched. If only there service could expand within the city limits. The service …
Baldwin Lightstream is a small cable company that provides a great service to the people of western Wisconsin where the “big boys” won’t bother to offer their services. I have always received excellent customer service from the office to the service people at my door. I call: they respond and they respond the same day.
If there was any other option for decent internet in woodville I would take it. Terrible speeds for the price and worse customer service. I had trouble with connectivity when I first moved here and only when I had proof that it was cutting in and out did they decide to do something about it.
I’ve had Baldwin LightStream for about two years now and over all their internet is not that bad or maybe i’m use to it. There’s still a saturation issue when uploading, but I have learned to live with it. …
Great provider. I have dealt with both ATT and Comcast (which is the worst). I agree pricing could be better based on what I have seen out there, but service is solid. I have used them at both my business and my home.
I agree with a previous reviewer, I don’t get all of these negative reviews. Before relying on these reviews, ask your neighbors! We heard from about 20 neighbors, and they all had great things to say about Baldwin Lightstream. We all came …
I am a block away from getting the major cable provider so I am stuck with this garbage. Guess I will switch back to direct tv. I get about 5% of my channels I am supposed to as my box says no channel available please call cable provider. …
This company should be closed. Waited two years for them to put in cable to my house . now Lightstream says I have pay for the cable to be put into our home . I’m a father with special needsI’m a father with special needs son thatI’m a father with special needs son that needs
We just got this service as an alternative to slow DSL. The customer service was excellent and the internet service is the best I’ve ever had. The only thing I would change is the pricing. They currently off high speed (50mbps for $100/mo) …
The absolute worst internet provider I have ever had in my entire life, This internet services from Baldwin light stream are the worst in the world. I can’t even use the Wifi here on my cell phone, I have to disconnect from the wifi to use …
The WORST internet provider I have ever had. It’s absolutely ridiculous that I am paying that much for internet that doesn’t work half the time!
Had an “appointment” this morning at 9 am… They didn’t show up until 12:15 …
I am stuck with them – no other options in Hudson area. Been with them for several years and the internent consistently goes out several times an hour and this is wifi or wired in. Good luck getting any service – it always come down to my modem…….which is brand new. I’m sure its on my end…..just look at the other reviews.
My wife and I became Baldwin Lighstream customers a couple of months ago when we moved to Baldwin from Menomonie. We have the Mediastream plan, which is Internet and cable bundled together. Our Internet is VERY reliable. It has never gone …
Fiber Optic Service is Best in Class, I though moving to the country was gonna mean poor internet, this is the most reliable service I have ever had anywhere. It’s a bit speedy but worth it considering the other options available. Extremely low latency.
Just signed up yesterday. Tech support was very helpful. Local person – not with an accent that you can barely understand. He was patient as i had to try different things, find new cables, etc. I was with AT&T DSL which was 1.3Mb/s …
I pay 50 dollars a month for anywhere between less than 1 meg to like 6 at the very highest and it never stays fast for more than a few seconds. I cant play games inline with horrible lag, watch Netflix without buffering, or run multiple …
Over the past two years I have had solid internet performance, but twice the price of Comcast if I lived on the other side of the highway. The issue I keep having is there auto pay system not pulling correctly/consistently. Each time I …
The people I talked to were real nice! although they want me to try and diag the issue with the service they provide over the phone instead of coming out to fix it, so as of now it is still iffy spotty internet again, when it is failing it …
I called looking to get lightstream as I’m unhappy with my current provider. I live on the Hammond/Baldwin line where they wouldn’t lay cable until recently where the neighbor north of me has recently obtained their internet. I called …
They have a lock on the cable box at my apartment currently. Direct TV couldn’t get in and install, so I called Baldwin Telecom up and inform them the situation. Now, of course I don’t expect them to drop what they are doing to come unlock …
I only have their internet, but it’s expensive. My bill is roughly $110 a month for 50 down, over twice as much as most of the people I know with the same internet out of the cities. I get it, I live out further so it will be more …
They are always up to date on technology.
Add on: Your not old enough to remember or know how ahead of the curve BTI or Lightstream has always been. The first in the area to offer call waiting , voice …
The internet is slower than advertised. Can hardly run more than one device/laptop at a time without interruptions. Cable is okay, but also with interruptions, or the screen freezing up at times. Don’t even have the option of ordering a …
can charge customers 100+ phone line requirement, can’t supply stable internet for 3 small towns. guarantee if you call, they will say the problem is with your high grade router and modem. I’m glad you have a 1.6 star rating, u really should deserve a 0
Current pricing is $49.95 for 3mbps at baldwin telecom vs $29.99 at comcast for 75 mbps (for the first 12 months). That’s a considerably lower price for more than 20X the speed. Its a tough pill to swallow to jump up to the $95 package …
Overpriced
No follow through requested replacement remote twice, still didn’t get one
Left a mess for us to clean up when they I stalled fiber optic
Overpriced
Terrible value and price gougers. They offer 3mb for $50. Mo. You seldom actually get 3 and regularly get dropped off at around 1.88-2.4mb. OR you can pay $100. mo. and get 10 Mb. which I would imagine is throttled back during peak hours. …
Horrible customer service… They overcharge and when you call, they transfer you to a managers voicemail and they never get back to you…. Ive been trying to get a hold of someone for over 3 days…. When I called back, the woman that …
It goes in and out occasionally but is easily 100x better service than I was being provided by Frontier in New Richmond. We chose our future home around ISPs, making sure it was either Comcast or LightStream. Comcast in River Falls is …
Not sure why there are so many bad reviews. We have an excellent experience with Baldwin LightStream. We have their internet service (highest speed) and are very happy with it. Everyone is friendly and super helpful. No complaints here! …
Great company with great services and support! I have the fiber optic services at my home and business and couldn’t be any more pleased. Internet speeds and reliability are spectacular and the TV line up is WAY better than Dish/DTV! Worth every penny!
I installed a new router needed my user id and password from many years ago (the last time I installed a router). Called support during normal hours – thought they could provide me the information so I could connect . Support is outsourced …
We use Baldwin Telecom as our provider for our Baldwin office. We’ve tried working with them to improve quality of service on our business connection but we can’t sustain simple things like VOIP, Zoom, VPN without constant disconnects. …
This is by far the worst internet company we’ve ever had. They charge us $90 a month for 3 Mbps internet and we rarely see it over 1 Mbps! Switching to a different provider isn’t an option because they have a complete monopoly over this …
You dont get what you pay for, example we pay for 50 megabyte download and consistently get only 25. The customer service is also terrible as the only advice I have ever been given is to restart the router. Lastly they have promised to …
We only have the internet package, and pay $110 for high speed internet only. I have had a few issues over the years with the internet stop working. Each instance they have required me to troubleshoot on my own and verify my wireless …
Took a year to get fiber optic. We were told st the meeting last summer that the price would not increase, our same package would be available. That somehow changed, so price increased, along with the speed , supposedly. But after a week …
I pay 100$ a month for 75 MBPS. Right now I’m running at 17 mbps. And it bounces up
And down without anyone on the internet in the house. I’ve never seen my …
If I could leave 0 stars I would! Suppose to get 50mbps download and they charge you $100, but yet we can only get a 2mbps down consistently. If you downgrade it to the only other option for Internet which is a 3 mbps down for $50, we get a …
I do NOT have an account, and thanks to what the reviews are showing, I will not risk becoming a customer either. Unless you want to pay for satellite internet, you have no other choice and you guy know it. 1.8 stars and a TON of negative …
The staff is great, the quality of internet service is by far the worst there is. Paying for 3 G service and getting below .125 GB. Constantly calling customer service to fix the problem and they are very helpful and solve the problem with …
The worst internet provider I’ve ever had. Just recently moved to Eau Claire and it’s honestly pathetic looking back at the speeds they offered for their prices. I get about 30x faster internet speed for a much cheeper price which is really …
Just moving into their service area, after previously being a Comcast customer in another community. I haven’t even gotten my service connected yet and already…I’m not impressed.I found their customer service staff to be less than …
We ordered the Fiber Optics service around a year ago, we still haven’t gotten it. Multiple phone calls of trying to get in touch with them, and they never follow through when they say “we will call you back and confirm a date”. When …
We recently had our service upgraded with Baldwin Litestream and get really good speeds now. It can be tough as a small business paying the higher monthly price, but with a 3 year contract, the price drops in half and is a reasonable rate …
Moved to Hudson January, 2020 from CenturyLink/DirecTV/AT&T and formerly Comcast. LOVE BaldwinLightStream. Fast, stable, really nice customer service on the set up and follow up with questions. Had one issue; got a tech the same day and …
Worst internet experience ever! No consistency in over all connection. The amount of outages is ridiculous AND the amount of money they charge for this TRASH service is criminal. The people that actually have put a 5 star review have no …
Customer service is always friendly. I don’t usually have problems with my internet but if the 3 or 4 times it has gone out since I started working from home their time to resolve the issue is slow usually 2-4 business days and while the internet may not be out the whole time it is spotty which is not good when working from home.
Does anyone here actually get anywhere close to the speeds they pay for? I pay for 75 mbps and usually recieve around 18 mbps. This is with an ethernet straight into the modem. So don’t give me none of that other BS that it’s slower on a …
If you’re looking to use this internet for online gaming then I do not recommend it, download speeds are decent, but online gaming is the worst with this internet service. The best you can expect with this internet service is 50 ping on an …
I reached out days before Memorial Day weekend to inform BLS that my fiancé passed and that I would need to make payments on the account until it could be set up in my name. I still am without the death certificate. I asked BLS to make my …
This company won’t let my sister pay a bill in her deceased fiancé’s name for “privacy reasons.” She was promised more than once that a manager would call and talk to her to help with this situation and there has never been any follow up. …
We moved here from the Twin Cities and expected some small town issues, but Baldwin LightStream was NOT one of them. Excellent experience from beginning to end. The sales team was friendly and effective and the guys that did the final …
Absolutely ridiculously bad service. Took us a series of calls to get ahold of anybody as Debbie was routinely out of the office and never calls back, the receptionist had to set up our account, and the install tech had to update our …
Meh, its okay. I use BLS for internet only and its so-so in Hammond. I think the problem is antiquated infrastructure. I have resorted to solving my own issues based on several years of varying service and talking with techs. When the …
They get 1 star because there is no option to give no stars or negative stars. Baldwin Lightstream exists only because they are allowed to have a monopoly, and their customers have no other choice in their service territory. They are …
Thank you Kasey for all the great customer service. You made my day with your knowledge, kindness and laughs. There needs to be more companies with this great customer service! Thank you again for all your help Kasey!
This is my second review on Baldwin Lightstream since moving to Baldwin. I was pretty unhappy with the high prices and low speeds/service when I first moved in but being here for 5+ years now I have grown to really enjoy the service. First …
When i started here at Baldwin LightStream I was nervous and anxious not knowing much about internet or even Wi-Fi in general. They have really brought me in and treated me like family from day one. It’s not just the job for me this is …
Better than centrylink DSL, but still drops from time to time, while I’m trying to work from home. My speeds average 100 x 10 Mbps vs DSL was 20×1 Mbps. Paying about $95 a month. DSL I was paying $50. Just waiting for fiber, which may take a couple years in hammond..
If I have one suggestion for my neighbors it’s to avoid this company and opt for TMobile’s new home internet, if it’s available to you. It’s half the price, there are no data usage caps, and the connection can support PC gaming and large …
I have called over the past year a half to see if we could finally get internet. I live RIGHT IN BALDWIN and they say that we can’t get internet where we live. But they still have mail sent to our address to get their internet. This company is a joke 😂 …
We are in Hammond and yesterday, one of your employees, Gabe, stopped by to check on the cable coming into our house. We had problems last year with poor quality and at that time, a new cable was laid over the snow and then buried last …
Our BLS technician Riley came out to our property to hook everything up and was great to work with. I would highly recommend working with him and Baldwin Lightstream!
Amazing customer service experience. Great Technicans that were able to come out to my house within a few days of the request and he showed up right on time. …
Horrible horrible horrible. Very unreliable. Paying good money just for it to go out every week and not be working for days. If you need internet constantly I would look for another provider.
I am so grateful for Baldwin Telecom and today’s service. A tree close to our house was struck by lightning in a storm last night which took out our internet and router among other things in our house. April, in the office, was so kind and …
Amy Johnson is a great account representative at Baldwin Lightstream. She is not only friendly, but has excellent customer service skills and her follow-up is awesome! …
They made the move to our new place so simple! The price may be slightly higher than Xfinity, however the service is fantastic, and the product works just as well; we have multiple devices streaming at once, and are still able to game as …
Our experience with Baldwin LightStream was outstanding thanks to Annie! She was professional and knowledgable. Annie coordinated with other team members to ensure that our needs were met on schedule. She went above and beyond to keep us updated with each step of the process.
Internet itself is good. People are not good. Technician nor customer service person are NOT friendly at all. I was rushed through the phone when I was asking about the bill. …
I have always had great experiences with Baldwin Lightstream. Customer service is hands down better than any of the bigger companies and usually wait times are minimal. Techs are professional and arrive when they are scheduled. Would definitely recommend this company.
Light stream installer technician Riley came out and installed fiber internet setup. Asked me what I wanted, explained the setup and install and had system up and running very quickly. Great service, communication and final instal. Much appreciated
Typically you validate new software
From ussues with view app to nimble
WHEN will thus 33% spinning refresh be fixed??
Still have slowness with working remote as well
Horrible internet provider. Lose internet connection on a daily basis. They won’t do anything about it. Require a $80 fee for a technician to come plug a coax cable into your router and he still did it wrong. If you live in the areas where they cover I feel bad for you. Frontier has lower speeds but is actually stable unlike them.
This service is good and they offer several package options with fair prices. Their employee April is so kind and knows just what she’s doing! Anytime I call, I will be asking for April!
I have just joined Baldwin Lightstream Services and couldn’t be happier so far! Amy has been my direct person I’ve spoken with in the office and she is super sweet and friendly! Riley was my technician and he was knowledgeable and explained everything in a user friendly way!
Kasey was an awesome rep to work with to upgrade our service to the new nimbl 500. Her personality and jokes were a breath of fresh air when working with a customer rep and more are needed like her. Can’t say enough and very happy with my experience. Thank you Kasey!
I’m not really sure why everyone is down on this company. I have had them twice. Once in baldwin and once in hammond. 100 bucks for 200mbps download and I get almost 25 to 30 upload. Very consistently. Last year internet was down for 3 days …
Overpriced internet
Horrible, lazy.
Extremely slow
The internet is so garbage
Bad customer service
Never a problem.
Excellent service.
Great service!
Just overpriced and unreliable.
Terrible internet with a terrible price!
Amazing people that care about you
Rip off.
Worse cable company ever !
Horrible prices, horrible service, horrible tech.
Terrible time to get setup with no help from them.
Horrible company. Horrible service!! Go anywhere else.
ALLOT of outages and LONG wait times for service.
Good customer service.
Great customer service, prompt solutions
Need more options out here. Service is unreliable and slow!
Expensive but may become my only choice.
A monopoly at its worst! Bad service, bad pricing, bad technology. 👎👎👎👎 …
They we’re short staffed that particular day
Thankyou.
Terrible connectivity, terrible speeds, terrible price.
Astronomical prices for sub-par service and speeds.
This is the only service i can get out here…
Very expensive and slow.
Worst service of any company I have ever dealt with.
Falsify internet speeds, very unreliable, always looking to charge extra.
YOU GUYS LITERALLY THROTTLE MY INTERNET SO HARD I WISH THAT YOU GUYS WEREN’T THE USUAL SMALL TOWN INTERNET MONOPOLY, BUT I GUESS THAT IS IMPOSSIBLE
Overpriced, unreliable, technical staff does not seem to know what’s up….hope things get better soon !
This monopoly must end ! TV and internet sucks . Way overpriced.
Not happy with this at all, TV works better without them!!
To pricey for people who really are not able to afford the service.
Over priced, horrible Service. Deserves a 0 one star is too many stars
Terrible soooo terrible my wi-fi barely ever works and when it does it’s slow:/
The service is horrible. Anyone interested in forming a lawsuit? What a complete ripoff!
Decent service. Pricing could be a little more affordable.
Pathetic customer service, this internet is dialup slow!! THIS is so overpriced for crappy internet.
Comcast is better… Yeah they are that bad.
You just need to find the right person to talk to! When you do, great service!
Good internet. But prices are very high.
Expensive!!!
Often lose connection in our area of the township of Hammond
Worst internet ever. NEVER works always having to re-start and even that doesn’t work. Always down. DO NOT GET THIS.
Extremely overpriced for the amount of b.s. and hoops they make you jump through for unreliable customer service.
I agree with the other reviews; would gladly have ANY OTHER OPTION. Horrible people, horrible service, horrible prices, horrible customer service.
Thank you for the repair
WOW Crappy ISP. OVERPRICED……need I say more! Shitty…. Always has been, always will be! I will be contacting Russia for better internet!
Excellent service. Much much better than Centurytel or AT&T! Good clean service
ZERO STARS! Terrible internet service. 3 speed? What a joke!
Very professional and courteous when I called today. The person helped me with the issue I was having and got it fixed right away!
Horrible service. Ridiculous prices. Constant outages and terrible support/hours. Chained to using their service in area. DONT BUY
Uhg…need to get their customer experience technology up to speed. Comcast come quick – please!!
No call backs EVER, customer service thrive on being antagonistic, can we rate less then 1
Very friendly service, thank God no more comcast for us!
Been paying $50 bucks a month for 2Mb internet for 10+ years and the service is garbage.
$50+ for up to 3mbps. Compare this to any other offers anywhere. The community is imprisoned by the Internet provider.
Overall a terrible experience. Staff unhelpful, internet unreliable, and overpriced for what you actually get.
The signal is constantly getting disconnected. Called and they can’t help me until it goes down again. Very slow and very expensive. We need other options.
For the price of service I can’t run a Roku and my cell. Comcast at least provided me with that.
You’re better off with dial up. Horrible. And SUPER EXPENSIVE.
Great techs, front office gals and communication. A bit expense but great service.
Since switching to Baldwin Lightstream their wifi services have become more reliable.
Monopoly is an understatement! Disgustingly high prices for over estimated speeds… no other options however… can’t wait for an option
Worst internet ive ever had, most expensive internet ive ever had
Excellent service!! I use their new NimBL250 standalone internet.
We have the 50Mb up and down service at our country house and the speed and customer service is great!
Internet went down Friday afternoon and nobody is willing to deal with me until Monday morning to me that is very poor service unfortunately it’s the only one we have in the area
Over priced!!!!! We have no other options for phone, cable, or Internet bundled together so like everyone else we just pay 🙁 The fees are astronomical as well and they just keep going up up up!
$100 bucks a month for horrible internet. Crazy this company can ripe people off like they do.
This is no joke the worst business in Baldwin. They only exist because the town board will not allow a second option.
I’ve had trouble with my internet ever since I’ve moved . I had a customer service guy come in. Works great.
Customer service is terrible. They are polite on the phone but do not follow through. Always promise to call you back or promise to check into the issue but I had to do all the calling and following up. Very disapointed.
Promote fiber optic. Install fiber optic almost a year after promised. See no benefits or upragde after fiber optic install.
Good reliability for a small town, low latency, but low bandwidth and high price. At the speed of light … one photon at a time!
I would much rather burn the roof of my mouth on a hot pocket than use the WiFi provided by this company. 10/10 do not recommend.
I work from home so need a reliable fast internet connection. Dropped AT&T DSL for the 20Mb cable connection. Very happy!
They need to have service personnel available 24/7, I couldn’t get fox 9 to work on Sunday, the only channel not working, and was unable to get a hold of anyone.
I use LightStream at work and I’ve never had a problem. It’s less expensive and as fast as my home internet with Charter.
Customer service is friendly. But they cannot resolve, or even acknowledge, the internet disconnects and slow-downs. Years, and no resolution other than ‘we’ll take a look at the network’.
What a disgusting monopoly. The service is unbelievably bad. The phone rarely works, the download speeds range from 300kbps to 1.7mbps. These people are despicable.
Do a great job, very helpful, very reasonable prices. Would Recommend!
Thank you for all your help with making the switch back to your internet. The information you gave and advice was very helpful. The customer service was by far better than at&t.
They are by far the worst internet provider I have ever had to deal with – constantly selling me “better equipment” to make up for their crappy internet service – sick of it
Prices are too high, speeds are super slow… Only internet in my area though. Switching as soon as some other company comes along.
Speed is slower than advertised… Is not fast enough to run Netflix this last month.
Currently at .93 Mbps download.
The only option available. Family of four with devices and the internet just can’t handle the traffic. So tired of buying a new game for my PC and waiting twelve hours for it to download.
The worst Internet probably in the entire world. And we have no other options. I am literally using my data on my phone instead of Baldwin Lightstream to write this complaint! I tried to call to speak with an actual human being, but they close early. It’s seriously a problem.
Nice people, horribly unrealable service. Network latency makes streaming hit or miss and weekly service “unexplainable” interruptions. However as other reviewer mentioned no other choices in the area. Satellite location/latency makes for an even worse alternative.
Although REALLY expensive compared to other services in other areas (MSP) – this is the ONLY service in Baldwin – the service has been solid so far and the speed is good for anything we need to stream, download, etc.
great group of people Horrible connectivity. I was in the pharmacy in Baldwin and they started having trouble with their connection and said it was like that almost everyday, I was told there was something wrong with my computer and that …
What more to say, horrible service cuts in and out, it is usually down for at lest 3 hrs everyday. Customer support is horrible tells me I just gotta deal with it pretty much. Way to expensive for what I wouldn’t even call sub part internet. Just garbage!
Baldwin Telecom/lightstream needs to get with the program. Centurylink has $35/month for 40mb internet service. Only available in Hammond right now but I’m sure they will get to Baldwin soon. Stop ripping ppl off and be competitive.
So far so good !! Works for gaming and all of my needs thank you
This is a bush league company unable to provide basic needs of an ever more technical population. One of the worst, most unresponsive utilities I have ever dealt with. But they are a near monopoly and you are stuck in certain areas. The minute competition moves in the space it’s game over for these guys.
It’s monopoly in Baldwin. It has no competition. It isn’t very reliable and I’ve seen vendors really struggle to run a credit card through a phone app with spotty internet.
I would give a zero star review, but I can’t… Been a customer for a whole hour and I am already annoyed with this terrible service… The tech came and “hooked up” my service. Said it worked outside the house, I hooked up to the line with …
If it were not for the Packer games, and Brewer games, we sure would make a change. DO NOT CALL CUSTOMER SERVICE!!! They obviously hire the most rude people they can find!!! (Except for Laurie). And could not care less about ANYTHING other than getting your money.
High Prices and Horrible Service/products. We moved from an area where we had Comcast and the services are not even comparable to Baldwin Light Stream and we pay MORE at Baldwin. Very disappointing.
I’m getting a bit frusterated, I have a rep payee who you guys were supposed to the least email the bill to…. she hasn’t been getting it so my internet keeps shutting off which is stopping me from school work 😡 I honestly am about to switch to a different provider. …
Like prior comments the price is high and the speed of the internet is slow. Further, like other people have commented, when you call and let them know they ask you to troubleshoot it yourself and if that doesn’t work they will have a …
Awful service, horrible customer service! Wish we had more options! Nothing, nothing good to say! Wish you could rate a 0! Raise your bill with NO notification and you go without internet more then you have internet in a month and NO ONE knows anything about that. Gets worse by the year!
It is a garbage company, that always makes excuses on why their Internet isn’t bad. But it is… Internet rarely runs at full speed, many times during the day it is so slow, you might as well turn it off, because it is just as good.
Worst customer service ever. They said they would have a fiber cable into our house by last May and it’s still not here over a year later after many useless phone calls with them. It’s a monopoly!
My girlfriend and I have been using Baldwin LightStream for almost 6 months and we absolutely love it. The customer service reps are great and prompt to help with whatever problem may arise.
Only way to get decent internet speed is to sign up for a bundle of stuff you don’t want or they only give you 1/10th of their normal speed. They are the only company in town. Worst pricing system I’ve ever seen out of any ISP in multiple states
We have fiber optic all the way to our house, but the best package that BTI offers is a whole 20 Mbit download speed for a low, low price of $95 a month. My family is on their 3 Mbit down and 512 Kbit up. yes, half a meg up. ON FIBER OPTIC …
Horrible service. I have to reset my internet almost DAILY! & multiple times. I’ve called before and I’m told it’s my router, and that I should “just go to Staples or something like that to buy a new one..”
It’s not the router, it’s the internet. Your service is poor!
for about two months we didn’t have internet access while paying these guys. for two months, we just could flat out not connect. maybe one or two days, we’d magically have it, but then it’d be gone again before noon. the workers there were …
If there is another option take it!!! This company is a joke, over the year I’ve had them I’ve not gone 1 week without having to reset the router or deal with calling this company. Please look for services elsewhere
They were willing to provide service to our house, where no other company did. They hooked us up to a fiber optic line, so we get 50mbps up and down, which is awesome, considering the alternative would have been getting satellite internet.
Service is very spotty. We even pay more for “faster” service and it doesn’t make a difference. Constantly disconnected. Employees are very friendly but that doesn’t mean anything if the service I purchase doesn’t work well. So frustrating – no other options in my area yet. I can’t wait for the day that changes.
If you live outside of town you have one choice, phone/internet/cable, and it’s is ridiculously expensive. Service is fine, but be prepared for that monthly bill. It’s about as much as a car payment.
It’s always nice to call in to tech support and them give you the good ol’ can you unplug it and plug it back in? Already tried that oh how bout a different coax hookup the other ones have paint on them try anyway no didn’t work well you’ll have to take time offf work or get up extra early so someone can come work on it
We just switched from regular cable service to the bti xstreme “ROKU” package. We already had a few Rokus so it seemed to make sense to get the faster internet speed (20mbs). …
Laurie is the absolute best!
We operate multiple commercial buildings with LightStream service and wouldn’t …
Internet is always unstable. Complete Monopoly, and 150 Mbps is the best you can offer for $115?. Spring valley offers a gig down for less!!!!
This company like many rural internet service provider monopolies hides behind any excuse it can to deliver an unpleasant service of such quality that it is not in breach of contract, and can yet make a tidy profit off its many users being unable to utilize the functions it advertises.
Since DAY ONE, the service has been spotty, slow, and worthless in peak times. I pay for the 10 Mb service, and I have never been able to ONCE see that much, on a speed test. It is a monopoly and a rip-off, but the only game in town (Region)
Awful slow internet and for that slow internet you pay double normal prices. Every 20 minutes my internet disconnects and if I want it fixed I have to pay 80$ an hour for a tech to come here to fix their garbage. Spent all that money switching names. Shoulda invested in new management..
So discusted…I work from home often and count on my internet working. Paying for the highest speed and get 10-12 Mbps when it works. Today VPN was dropping almost once every minute ALL DAY. I have fiber optic coiled up outside my house …
Monopoly at its finest….$120 for fast internet that doesn’t work 90% of the time. Would rate lower but sadly I don’t have that option. Hopefully xfinity gets within this region shortly so they Baldwin telecom shapes their act up and gives their well paying customers what they deserve!
High prices for slow speeds. Still $50 for 3Mbps which is sloooow by today’s standards. They have a monopoly made possible by a federal “shovel ready” grant. Over $100/month to get anything faster.
My internet is constantly glitching and patchy. Pay my bill on time every month and we really only use it at night but the last two days I can’t watch Netflix, Hulu or amazon movies. Worst internet I have ever had. Can’t even have the tv playing and be on my phone at the same time
A+ service from Baldwin Telecom today!
I called a service tech this morning to ask for assistance in connecting my new …
All the residents of Baldwin know this already, they have created a monopoly in the town and own all rights and competition can not come in. Their pricing is different in the rural areas vs Baldwin. However if you live in Hammond where …
Customer service has always been very friendly and nice. Sure there can be problems at times. But Baldwin does it’s best! Thank you for all you Do.
We pay about $180 for their Cable/Internet/Phone package and you’d THINK we’d be able to get at least 50Mbps for that much… Nope, sitting at about .34Mbps. Terrible service, terrible people, terrible company. You’d honestly be better …
In 15 years of service from multiple telecommunications contractors I have never had such poor service. Baldwin telecom is unprofessional over the phone and will make the customer basically service their own system. …
I think a 1 is to much for rating. Been fighting with for almost 2 years. They only care about stealing, lying and robing. It is what it is. Better off getting satellite everything. Cheaper with a lot better service. Class action lawsuite. They are the worst people I have ever had to deal with. Anyone interested let’s get it started
Yep, not much more to say than what has already been said by others. To reiterate….expensive, non-responsive to emails (even to management), horrible service. And they don’t care because there are no other options for customers. I came …
Would love to give a 0! Internet connection is out, won’t let us use our password. The tech guy says “someone ” must have reset the modem. I literally see no button to reset the thing. Plus it worked last night, so no reason to reset. …
VERY expensive and would definitely use another provider if there was another one available but they have monopoly in town and you have no other choice if you cant have a dish. $106 a month just for home internet/ WiFi service and no …
We moved into our house on May 30th and had lightstream put a cable out for our tv & internet. We were told it would be buried by June 13th. I got our first bill from them and the cable was still not buried, so I called on July 15th to …
Quality of service was above all the rest, both with the connection speed and with the unparalleled customer service. For the price the connection speed is unmatched. If only there service could expand within the city limits. The service …
Baldwin Lightstream is a small cable company that provides a great service to the people of western Wisconsin where the “big boys” won’t bother to offer their services. I have always received excellent customer service from the office to the service people at my door. I call: they respond and they respond the same day.
If there was any other option for decent internet in woodville I would take it. Terrible speeds for the price and worse customer service. I had trouble with connectivity when I first moved here and only when I had proof that it was cutting in and out did they decide to do something about it.
I’ve had Baldwin LightStream for about two years now and over all their internet is not that bad or maybe i’m use to it. There’s still a saturation issue when uploading, but I have learned to live with it. …
Great provider. I have dealt with both ATT and Comcast (which is the worst). I agree pricing could be better based on what I have seen out there, but service is solid. I have used them at both my business and my home.
Service is up and down.
Random service disruptions.
My wife and I work from home, which means we both depend on it working. …
I agree with a previous reviewer, I don’t get all of these negative reviews. Before relying on these reviews, ask your neighbors! We heard from about 20 neighbors, and they all had great things to say about Baldwin Lightstream. We all came …
I am a block away from getting the major cable provider so I am stuck with this garbage. Guess I will switch back to direct tv. I get about 5% of my channels I am supposed to as my box says no channel available please call cable provider. …
This company should be closed. Waited two years for them to put in cable to my house . now Lightstream says I have pay for the cable to be put into our home . I’m a father with special needsI’m a father with special needs son thatI’m a father with special needs son that needs
We just got this service as an alternative to slow DSL. The customer service was excellent and the internet service is the best I’ve ever had. The only thing I would change is the pricing. They currently off high speed (50mbps for $100/mo) …
The absolute worst internet provider I have ever had in my entire life, This internet services from Baldwin light stream are the worst in the world. I can’t even use the Wifi here on my cell phone, I have to disconnect from the wifi to use …
The WORST internet provider I have ever had. It’s absolutely ridiculous that I am paying that much for internet that doesn’t work half the time!
Had an “appointment” this morning at 9 am… They didn’t show up until 12:15 …
I am stuck with them – no other options in Hudson area. Been with them for several years and the internent consistently goes out several times an hour and this is wifi or wired in. Good luck getting any service – it always come down to my modem…….which is brand new. I’m sure its on my end…..just look at the other reviews.
My wife and I became Baldwin Lighstream customers a couple of months ago when we moved to Baldwin from Menomonie. We have the Mediastream plan, which is Internet and cable bundled together. Our Internet is VERY reliable. It has never gone …
Fiber Optic Service is Best in Class, I though moving to the country was gonna mean poor internet, this is the most reliable service I have ever had anywhere. It’s a bit speedy but worth it considering the other options available. Extremely low latency.
Just signed up yesterday. Tech support was very helpful. Local person – not with an accent that you can barely understand. He was patient as i had to try different things, find new cables, etc. I was with AT&T DSL which was 1.3Mb/s …
I pay 50 dollars a month for anywhere between less than 1 meg to like 6 at the very highest and it never stays fast for more than a few seconds. I cant play games inline with horrible lag, watch Netflix without buffering, or run multiple …
Over the past two years I have had solid internet performance, but twice the price of Comcast if I lived on the other side of the highway. The issue I keep having is there auto pay system not pulling correctly/consistently. Each time I …
The people I talked to were real nice! although they want me to try and diag the issue with the service they provide over the phone instead of coming out to fix it, so as of now it is still iffy spotty internet again, when it is failing it …
I called looking to get lightstream as I’m unhappy with my current provider. I live on the Hammond/Baldwin line where they wouldn’t lay cable until recently where the neighbor north of me has recently obtained their internet. I called …
They have a lock on the cable box at my apartment currently. Direct TV couldn’t get in and install, so I called Baldwin Telecom up and inform them the situation. Now, of course I don’t expect them to drop what they are doing to come unlock …
I only have their internet, but it’s expensive. My bill is roughly $110 a month for 50 down, over twice as much as most of the people I know with the same internet out of the cities. I get it, I live out further so it will be more …
They are always up to date on technology.
Add on: Your not old enough to remember or know how ahead of the curve BTI or Lightstream has always been. The first in the area to offer call waiting , voice …
The internet is slower than advertised. Can hardly run more than one device/laptop at a time without interruptions. Cable is okay, but also with interruptions, or the screen freezing up at times. Don’t even have the option of ordering a …
can charge customers 100+ phone line requirement, can’t supply stable internet for 3 small towns. guarantee if you call, they will say the problem is with your high grade router and modem. I’m glad you have a 1.6 star rating, u really should deserve a 0
Current pricing is $49.95 for 3mbps at baldwin telecom vs $29.99 at comcast for 75 mbps (for the first 12 months). That’s a considerably lower price for more than 20X the speed. Its a tough pill to swallow to jump up to the $95 package …
Overpriced
No follow through requested replacement remote twice, still didn’t get one
Left a mess for us to clean up when they I stalled fiber optic
Overpriced
Terrible value and price gougers. They offer 3mb for $50. Mo. You seldom actually get 3 and regularly get dropped off at around 1.88-2.4mb. OR you can pay $100. mo. and get 10 Mb. which I would imagine is throttled back during peak hours. …
Horrible customer service… They overcharge and when you call, they transfer you to a managers voicemail and they never get back to you…. Ive been trying to get a hold of someone for over 3 days…. When I called back, the woman that …
It goes in and out occasionally but is easily 100x better service than I was being provided by Frontier in New Richmond. We chose our future home around ISPs, making sure it was either Comcast or LightStream. Comcast in River Falls is …
Not sure why there are so many bad reviews. We have an excellent experience with Baldwin LightStream. We have their internet service (highest speed) and are very happy with it. Everyone is friendly and super helpful. No complaints here! …
Great company with great services and support! I have the fiber optic services at my home and business and couldn’t be any more pleased. Internet speeds and reliability are spectacular and the TV line up is WAY better than Dish/DTV! Worth every penny!
I installed a new router needed my user id and password from many years ago (the last time I installed a router). Called support during normal hours – thought they could provide me the information so I could connect . Support is outsourced …
We use Baldwin Telecom as our provider for our Baldwin office. We’ve tried working with them to improve quality of service on our business connection but we can’t sustain simple things like VOIP, Zoom, VPN without constant disconnects. …
This is by far the worst internet company we’ve ever had. They charge us $90 a month for 3 Mbps internet and we rarely see it over 1 Mbps! Switching to a different provider isn’t an option because they have a complete monopoly over this …
You dont get what you pay for, example we pay for 50 megabyte download and consistently get only 25. The customer service is also terrible as the only advice I have ever been given is to restart the router. Lastly they have promised to …
We only have the internet package, and pay $110 for high speed internet only. I have had a few issues over the years with the internet stop working. Each instance they have required me to troubleshoot on my own and verify my wireless …
Took a year to get fiber optic. We were told st the meeting last summer that the price would not increase, our same package would be available. That somehow changed, so price increased, along with the speed , supposedly. But after a week …
I pay 100$ a month for 75 MBPS. Right now I’m running at 17 mbps. And it bounces up
And down without anyone on the internet in the house. I’ve never seen my …
If I could leave 0 stars I would! Suppose to get 50mbps download and they charge you $100, but yet we can only get a 2mbps down consistently. If you downgrade it to the only other option for Internet which is a 3 mbps down for $50, we get a …
I do NOT have an account, and thanks to what the reviews are showing, I will not risk becoming a customer either. Unless you want to pay for satellite internet, you have no other choice and you guy know it. 1.8 stars and a TON of negative …
This is my third review of this pathetic company and frankly my experience with them only gets worse. …
The staff is great, the quality of internet service is by far the worst there is. Paying for 3 G service and getting below .125 GB. Constantly calling customer service to fix the problem and they are very helpful and solve the problem with …
The worst internet provider I’ve ever had. Just recently moved to Eau Claire and it’s honestly pathetic looking back at the speeds they offered for their prices. I get about 30x faster internet speed for a much cheeper price which is really …
Just moving into their service area, after previously being a Comcast customer in another community. I haven’t even gotten my service connected yet and already…I’m not impressed.I found their customer service staff to be less than …
We ordered the Fiber Optics service around a year ago, we still haven’t gotten it. Multiple phone calls of trying to get in touch with them, and they never follow through when they say “we will call you back and confirm a date”. When …
We recently had our service upgraded with Baldwin Litestream and get really good speeds now. It can be tough as a small business paying the higher monthly price, but with a 3 year contract, the price drops in half and is a reasonable rate …
Moved to Hudson January, 2020 from CenturyLink/DirecTV/AT&T and formerly Comcast. LOVE BaldwinLightStream. Fast, stable, really nice customer service on the set up and follow up with questions. Had one issue; got a tech the same day and …
Like many posts horrible staff and customer service!!!! How they stay in service in beyond me.
Worst internet experience ever! No consistency in over all connection. The amount of outages is ridiculous AND the amount of money they charge for this TRASH service is criminal. The people that actually have put a 5 star review have no …
ZERO STARS.
BUYERS B.E.W.A.R.E …
Customer service is always friendly. I don’t usually have problems with my internet but if the 3 or 4 times it has gone out since I started working from home their time to resolve the issue is slow usually 2-4 business days and while the internet may not be out the whole time it is spotty which is not good when working from home.
Does anyone here actually get anywhere close to the speeds they pay for? I pay for 75 mbps and usually recieve around 18 mbps. This is with an ethernet straight into the modem. So don’t give me none of that other BS that it’s slower on a …
If you’re looking to use this internet for online gaming then I do not recommend it, download speeds are decent, but online gaming is the worst with this internet service. The best you can expect with this internet service is 50 ping on an …
I reached out days before Memorial Day weekend to inform BLS that my fiancé passed and that I would need to make payments on the account until it could be set up in my name. I still am without the death certificate. I asked BLS to make my …
This company won’t let my sister pay a bill in her deceased fiancé’s name for “privacy reasons.” She was promised more than once that a manager would call and talk to her to help with this situation and there has never been any follow up. …
We moved here from the Twin Cities and expected some small town issues, but Baldwin LightStream was NOT one of them. Excellent experience from beginning to end. The sales team was friendly and effective and the guys that did the final …
Absolutely ridiculously bad service. Took us a series of calls to get ahold of anybody as Debbie was routinely out of the office and never calls back, the receptionist had to set up our account, and the install tech had to update our …
Meh, its okay. I use BLS for internet only and its so-so in Hammond. I think the problem is antiquated infrastructure. I have resorted to solving my own issues based on several years of varying service and talking with techs. When the …
They get 1 star because there is no option to give no stars or negative stars. Baldwin Lightstream exists only because they are allowed to have a monopoly, and their customers have no other choice in their service territory. They are …
Thank you Kasey for all the great customer service. You made my day with your knowledge, kindness and laughs. There needs to be more companies with this great customer service! Thank you again for all your help Kasey!
This is my second review on Baldwin Lightstream since moving to Baldwin. I was pretty unhappy with the high prices and low speeds/service when I first moved in but being here for 5+ years now I have grown to really enjoy the service. First …
When i started here at Baldwin LightStream I was nervous and anxious not knowing much about internet or even Wi-Fi in general. They have really brought me in and treated me like family from day one. It’s not just the job for me this is …
Better than centrylink DSL, but still drops from time to time, while I’m trying to work from home. My speeds average 100 x 10 Mbps vs DSL was 20×1 Mbps. Paying about $95 a month. DSL I was paying $50. Just waiting for fiber, which may take a couple years in hammond..
If I have one suggestion for my neighbors it’s to avoid this company and opt for TMobile’s new home internet, if it’s available to you. It’s half the price, there are no data usage caps, and the connection can support PC gaming and large …
Ray was very knowledgable and helpful. He explained everything he was doing with us and fixed our problem very quickly.
I have called over the past year a half to see if we could finally get internet. I live RIGHT IN BALDWIN and they say that we can’t get internet where we live. But they still have mail sent to our address to get their internet. This company is a joke 😂 …
We are in Hammond and yesterday, one of your employees, Gabe, stopped by to check on the cable coming into our house. We had problems last year with poor quality and at that time, a new cable was laid over the snow and then buried last …
Our BLS technician Riley came out to our property to hook everything up and was great to work with. I would highly recommend working with him and Baldwin Lightstream!
Amazing customer service experience. Great Technicans that were able to come out to my house within a few days of the request and he showed up right on time. …
Horrible horrible horrible. Very unreliable. Paying good money just for it to go out every week and not be working for days. If you need internet constantly I would look for another provider.
I am so grateful for Baldwin Telecom and today’s service. A tree close to our house was struck by lightning in a storm last night which took out our internet and router among other things in our house. April, in the office, was so kind and …
Amy Johnson is a great account representative at Baldwin Lightstream. She is not only friendly, but has excellent customer service skills and her follow-up is awesome! …
They made the move to our new place so simple! The price may be slightly higher than Xfinity, however the service is fantastic, and the product works just as well; we have multiple devices streaming at once, and are still able to game as …
Our experience with Baldwin LightStream was outstanding thanks to Annie! She was professional and knowledgable. Annie coordinated with other team members to ensure that our needs were met on schedule. She went above and beyond to keep us updated with each step of the process.
Internet itself is good. People are not good. Technician nor customer service person are NOT friendly at all. I was rushed through the phone when I was asking about the bill. …
I have always had great experiences with Baldwin Lightstream. Customer service is hands down better than any of the bigger companies and usually wait times are minimal. Techs are professional and arrive when they are scheduled. Would definitely recommend this company.
Light stream installer technician Riley came out and installed fiber internet setup. Asked me what I wanted, explained the setup and install and had system up and running very quickly. Great service, communication and final instal. Much appreciated
Typically you validate new software
From ussues with view app to nimble
WHEN will thus 33% spinning refresh be fixed??
Still have slowness with working remote as well
Horrible internet provider. Lose internet connection on a daily basis. They won’t do anything about it. Require a $80 fee for a technician to come plug a coax cable into your router and he still did it wrong. If you live in the areas where they cover I feel bad for you. Frontier has lower speeds but is actually stable unlike them.
Horrible experience all around – Extremely unfortunate how this local company chooses to interact with their future customers. …
This service is good and they offer several package options with fair prices. Their employee April is so kind and knows just what she’s doing! Anytime I call, I will be asking for April!
I have just joined Baldwin Lightstream Services and couldn’t be happier so far! Amy has been my direct person I’ve spoken with in the office and she is super sweet and friendly! Riley was my technician and he was knowledgeable and explained everything in a user friendly way!
Kasey was an awesome rep to work with to upgrade our service to the new nimbl 500. Her personality and jokes were a breath of fresh air when working with a customer rep and more are needed like her. Can’t say enough and very happy with my experience. Thank you Kasey!