Great doctors but be prepared to wait and wait and wait both while you are there and when you need to get back in. They close at 5:00 and are not customer friendly in many ways. Look elsewhere is my advice.
Doctor was nice once I finally got to see him but the office staff is terrible. Scheduled me an hour before the doctor even shows up, very rude when asking questions.
I went in for a complete exam and through the entire process was treated professionally by every staff member and the doctor explained any questions I had. I waited about 5 minutes after registration before I was taken in for the exam. Very busy office must be quite popular, was my first time and I will return.
Dr. Johnson and staff have been wonderful in assisting me to overcome my keratoconus. Despite dealing with the degenerative disease early in life and having it cause issues with just doing simple daily tasks such as driving or watching tv, …
Dr. Johnson will freely give the technical background regarding the mechanics of how the eye functions. It was an informative visit.
Ask for an Rx for reading glasses if you need glasses to read or use the computer. Reading glasses are an improvement over using progressive lenses.
Dr’s Raphtis, Mamaril, & Johnson all took great care of me when I encountered a severe and stubborn case of iritis! Over the course of the several months that it took to get rid of what they told me was one of the worst cases of iritis …
Doctors are great. The billing department lacks tact and understanding and took a simple question and managed to escalate it into a full blown argument. Very poor customer skills. Note: when going there be fully prepared to wait for 1 to …
I was seen here today as an emergency situation. They got me in to be seen within 2 hours of my call. Dr. Raphtis was very nice and he was informative. If I didn’t have my own eye doctor, I would consider going here on a regular basis.
First impressions are a big deal in business. This place might have educated doctors, but lack in customer service and first impressions. I called to schedule an appointment back in February for May 3rd with Dr. Rapthis (today). Pretty …
My family has been going to Balian Eye Center for over 30 years. We love the professionalism. The doctors and staff are all great. The optical center is great, too. They have lots of frames to pick from and are very helpful.
I’ve been going here with my family since 2000 and have finally had enough. For years I have dealt with rude receptionists, over an hour of waiting each time and impossible to book appointments. The receptionists whether by call or in …
You often have to wait a little, but that’s okay because they are so thorough. The doctors are not hurrying to get rid of you and genuinely care. We drive 30 miles and would drive further just because we think they are the best.
I ordered new eyeglasses and a re-order of contacts. My glasses took over 4 weeks to come in. Contacts apparently are on back order. Very disappointed with the whole Balian process.
My daughter has had a sore eye for the last few days and woke up today with a painful, puffy eye… I called and talked to a wonderful receptionist and then was transferred to book an appointment and the very rude person scheduling the …
Every visit/interaction with Balian Eye Center has been professional, positive and productive. Dr RAPHTIS and his staff are skilled at making patients feel comfortable and assuring they’ve attended to EVERY detail. …
I have a bill in collections because Connie didn’t finish my paper work when she charged my credit card a year ago. September 13, 2021 at 4:15 p.m.. I have bill collectors calling because these people can’t do their job. I have called office seven times in last two weeks and no one will help me.
I have been going to MEI for a year. I have had to go to the Rochester location as my local MEI has a new Doctor and does not take my insurance. Let me start by saying the Doctor I saw at the Rochester location was great. The staff however …
The doctors here are great! I’ve been seeing them for as long as I can remember. And it saddens me that I will now need to find a different eye doctor after all these years. …
If you like long waits and unfriendly front desk staff you’ll love Balian
Great doctors but be prepared to wait and wait and wait both while you are there and when you need to get back in. They close at 5:00 and are not customer friendly in many ways. Look elsewhere is my advice.
Doctor was nice once I finally got to see him but the office staff is terrible. Scheduled me an hour before the doctor even shows up, very rude when asking questions.
I had PRK surgery performed my Dr. Mike E. Raphtis back in 1999 and my eyesight is still great! Keep up the good work guys.
I went in for a complete exam and through the entire process was treated professionally by every staff member and the doctor explained any questions I had. I waited about 5 minutes after registration before I was taken in for the exam. Very busy office must be quite popular, was my first time and I will return.
Dr. Johnson and staff have been wonderful in assisting me to overcome my keratoconus. Despite dealing with the degenerative disease early in life and having it cause issues with just doing simple daily tasks such as driving or watching tv, …
Dr. Johnson will freely give the technical background regarding the mechanics of how the eye functions. It was an informative visit.
Ask for an Rx for reading glasses if you need glasses to read or use the computer. Reading glasses are an improvement over using progressive lenses.
Dr’s Raphtis, Mamaril, & Johnson all took great care of me when I encountered a severe and stubborn case of iritis! Over the course of the several months that it took to get rid of what they told me was one of the worst cases of iritis …
Doctors are great. The billing department lacks tact and understanding and took a simple question and managed to escalate it into a full blown argument. Very poor customer skills. Note: when going there be fully prepared to wait for 1 to …
I was seen here today as an emergency situation. They got me in to be seen within 2 hours of my call. Dr. Raphtis was very nice and he was informative. If I didn’t have my own eye doctor, I would consider going here on a regular basis.
First impressions are a big deal in business. This place might have educated doctors, but lack in customer service and first impressions. I called to schedule an appointment back in February for May 3rd with Dr. Rapthis (today). Pretty …
My family has been going to Balian Eye Center for over 30 years. We love the professionalism. The doctors and staff are all great. The optical center is great, too. They have lots of frames to pick from and are very helpful.
I’ve been going here with my family since 2000 and have finally had enough. For years I have dealt with rude receptionists, over an hour of waiting each time and impossible to book appointments. The receptionists whether by call or in …
You often have to wait a little, but that’s okay because they are so thorough. The doctors are not hurrying to get rid of you and genuinely care. We drive 30 miles and would drive further just because we think they are the best.
I ordered new eyeglasses and a re-order of contacts. My glasses took over 4 weeks to come in. Contacts apparently are on back order. Very disappointed with the whole Balian process.
My daughter has had a sore eye for the last few days and woke up today with a painful, puffy eye… I called and talked to a wonderful receptionist and then was transferred to book an appointment and the very rude person scheduling the …
Every visit/interaction with Balian Eye Center has been professional, positive and productive. Dr RAPHTIS and his staff are skilled at making patients feel comfortable and assuring they’ve attended to EVERY detail. …
I have a bill in collections because Connie didn’t finish my paper work when she charged my credit card a year ago. September 13, 2021 at 4:15 p.m.. I have bill collectors calling because these people can’t do their job. I have called office seven times in last two weeks and no one will help me.
I have been going to MEI for a year. I have had to go to the Rochester location as my local MEI has a new Doctor and does not take my insurance. Let me start by saying the Doctor I saw at the Rochester location was great. The staff however …
The doctors here are great! I’ve been seeing them for as long as I can remember. And it saddens me that I will now need to find a different eye doctor after all these years. …