Bandera Electric Cooperative is a tax paying, nonprofit business that has been owned by its members and the people it serves since 1938.
| Sunday Closed Monday 7:30AM–5:30PM Tuesday 7:30AM–5:30PM Wednesday 7:30AM–5:30PM Thursday 7:30AM–5:30PM Friday 7:30AM–5:30PM Saturday Closed |
3172 State Highway 16 N, Bandera, TX 78003
Fix your internet
Great service every time!
Great electric cooperative. Friendly staff always helpful.
The worst electric company we’ve ever had, I don’t recommend them at all
Seems like a great company! Always courteous and knowledgeable.
Disgusted to see your support for the abusive “Wild Hog Explosion.” Violence of this kind is backward and repulsive.
Just had power outage, service was down for about an hour and a half, not very pleasant in August but y’all got it fixed pretty quick and I really appreciate that, thank you.
I can’t get ahold of anyone. The numbers are wrong!
No problems, excellent service. The people at the office are always friendly and have always helped me when I go to their office in comfort. The. Comfort office has very nice workers .
I love Bandera electric , I wish I could use them in San Antonio Tx, Always willing to help, Always friendly and knowledgeable .
This has to be the worst Electric Company I have ever dealt with. If you live in the country you have to deal with them and they do not care because they know you have no where else to go. Be very aware of dealing with thes people.
Bandera has been doing an amazing job keeping the power on during this freezing weather. Thanks for all your hard work.
In Lakehills Texas we are 30 miles from most things. I was so impressed with the high quality device and fast speed internet access they bring to our neck of the woods
Monopoly. Corner everything in the county and expect cooperation when their guys want property access. Do not help customers help themselves. People who work there are great. Company isnt. Company has been impossuble during Covid 19.
This people are scam artists. The only reason you should use them is if you can only get electricity from them, and even then try and find another option! They originally quoted us $500-900 to get a pole put in and are now charging us …
There were no details in my last experience with BEC.
The service is good, but the customer service is awful. Every time I have tried to call their number is it always out of service or does this weird beep and hang up thing. How can I call with issues if your phone number doesn’t work.
Asked to have smart meter removed and the old one put back. You want to charge me $275.00 and a monthly fee for replacing a meter that I never asked for! It produces too much radiation! This meter is 10 to 15 feet from my dadsD room, by the …
Just got home from the hospital with a new baby and found a shutoff notice in my e mail for being one day late on a monthly payment even though my account has no history of delinquent payments. Who runs this place, Ebeneezer Scrooge?
The worst co-op when there is a power outage at 2am…. forget trying to have it restored by the time your kiddos wake up! If I could go for 0 stars I would, been living under this co-op thumb since 96 and they have NEVER PROVED to be …
Every one I have talked to there has been courteous, and helpful. This isn’t 1878 folks, quit acting like it is. Progress is inevitable, and needed in this one horse town. BEC has done wonders for this county. Excellent job BEC.
This snowpocalypse of 2021 has really made me appreciate BEC. Had power 80-90% of the time at my house. Thankful for all you have done for us! 🙏 …
Want to give a shout out for the 5 star customer service provided by Andrea in Member Services. Was trying to get a letter of credit for another electric company and she went above and beyond to get what Lubbock Electric required sent out. Thanks Andrea!
Power has been off for over 3 hours. Can’t get through when I try to contact BEC. Automated service says I’m next in line to speak to someone for 30 minutes then the recording stops. Automated call quit working. Should be able to expect better. Very disappointed.
Bec fiber has never failed. Bec has Courtesy and kniwledge of there products. Learned a few things and great service with smile. I’ve experienced no problems at all have had it since January . 👍BEC …
Very rude staff and expect a very large deposit. Expect an even more ridiculous deposit if you have ever made a late payment.
Good and not so good only giving 2 stars overall. Ruthie the Engineer was awesome and got my electric in as promised. Not happy about the fees they have. First off i have lived in Texas over 20 years and have never seen fees like this. A 1 …
If you want New Service and a pole set, plan on waiting a few months as BEC is backed up with all the growth and rain! Also be sure pay attention to your application if you order new service or a pole set. I made the mistake of marking …
Our electricity was off in Vanderpool on a very hot day. We arrived at the ranch at 3:00, called BEC at 3:15, we had our electricity back on at 3:44. Our serviceman, Mark from Utopia, did a great job of restoring our electricity quickly. Nice guy and great service!
The BEC Fiber team came out to complete our fiber installation. Our home is a hacienda-style house making the job more complex. Garret, Mario, and Taylor quickly assessed the challenges and got to work. They communicated and worked as …
Great job BEC during this unprecedented weather event in Texas. Coming from southeast Texas and the power never staying on, this is a pleasure. Great work from all BEC employees. Thanks for all you do throughout the year for BEC customers.
BEC has the best customer service of any utility company I have ever used. They respond quickly and run efficiently. I am so happy with their service. The steps they take to stay up to date and work in today’s technology for today, and …
Bandera Electric did an amazing job keeping the lights on during the most recent week long freeze. While we did have some rolling blackouts mandated by authorities, the time power was off was short. I have friends and family receiving power from other electric companies that were without power continuously for days. Well Done BEC!
Excellent emergency management. This February 2021 storm has sent utility companies all over Texas reeling, but BEC has kept rolling shut offs brief and almost predictable. Kudos to the linemen and service techs. You are the envy of utility companies across the state.
I want to personally thank Garrett Mitchell over there at BEC for going above and beyond to resolve my internet issues, questions, and concerns, and in a very prompt manner. He was very professional, kind, and patient with all of it from …
BEC did a great job managing the rolling black outs during the winter storm last week! It was obvious that they thought through the process and had a plan to minimize the effects of the power outages to their customers. Power outages were short enough and predictable enough to be manageable. Great job!
We recently closed on a house in Bandera. I went to BEC after the closing to have the electricity turned on and signed up for the fiber internet services. Everyone in the office was really nice. …
The best electric company ever , always on the move helping keep our power on. Always polite and customer service is tops.
Recently switched to BEC Fiber Optic Internet. While it took a while to get it started, once they scheduled our appt, everything was as promised. Appt for laying outside wiring was for 10 – 12. Crews were there promptly at 10 AM Appt for …
Bianca on the Phone was so helpful! Grade A High class! Walked with me to add up all my energy usage for my taxes and was a champ about it and super friendly during the call! Thank you for making that so easy! Best Electric Company Ever!
Excellent experience with BEC Solar
We recently had solar panels installed on our home with battery back up. Evan Duran and Michelle Preston and the entire team at BEC did an excellent job of …
Had lightning strike transformer and almost burnt my house down. Then they didn’t even replace the transformer that day. Actually almost one week to the day the transformer finally gave out and I lost power for almost 8 hours before someone …
We have used BEC fiber (approx 1 year) and electric (approx 3 years) and have never had issues (knock on wood). The customer service has always been friendly and efficient.
Bandera electric its awful. We are residents on bandera and we were late for just 5 days to pay our bill. They turn the power off in the middle of the day, when it was 103+ kids live there and they don’t care. All they care about its their …
Not a raindrop is felt; not a cloud in the state; not a single storm across the entire country – Only standard, typical Texas winter weather, like we all grew up with. These royal pieces of offal? Sold too many meters and can’t supply …
Essentially they provide a good fiber system but they ” BAIT AND SWITCH ” Initially offered a ~ $39 or $59 / month service. I elected the $39 plan ~ 5 months later it was increased to $59. BEC expansion.. The Federal Government regulations require faster speeds. My query is ” Why did BEC not know that before offering a slower speed “
You have a very special employee in your Comfort Tx office. Her name is Gayla Stevenson, and she went above and beyond to help me have my electricity changed back to my name from a tenant who recently moved out of my house in Kerrville. …