Completely unwilling to work with you over the phone. Expect to be called back at least an hour later than your scheduled exam time during every visit.
Absolutely horrible!! Rude office staff!! Cold and uncaring doctor! Can’t get a nurse to call you back! I will be calling my insurance companies and filing a formal complaint about this clinic! Asked to speak to the office manager and get …
I went in there for a simple check up doctor bowling’s accused me of calling up there and being rude to his nurse and talking stuff behind his back I had never called up there that they would only called me to remind me of my appointment so …
Been going to Doc Hardin for years. Great doc who really knows his stuff. He cares about his patients and pushed me to get healthy even when I didn’t want to hear the news.
I called at 8 am and was told the doctor had a 10:30 am appointment. I sat in the waiting room over 30 minutes before being called back to the room and waited longer. If there’s not an appointment available, don’t book it! My time is valuable, too.
I know Thad Hardin personally he has been a mentor and a friend for a long while. He is a great physician. The service is a little slow but the hospitality is a ten.
I have tried to get my doctor to really listen to my trouble. In the beginning he would just prescribe muscle relaxers and Xanax. I wanted to know why not to mask it. When I explained all the pain in my neck and asked about a referral to a …
Been seeing Dr Hardin for about 2yrs now, im a t4 spinal cord injury and I had an appointment scheduled today and was told that I could be seen in my truck, so I pulled around back and called and they came out and took my money for the …
The doctors working here all seem knowledge and nice enough. The scheduling is horrendous. Expect 40+ min wait after your scheduled appointment before even getting to go back and then wait more in the room. 2 hours for a 10 minute conversation with your doc is not uncommon.
Dr. Hardin really takes the time to listen. He does a great job at explaining everything! His nurse is one of the best there is, too! I always recommend that my friends go see them!
Dr. Hardin is one of the best doctors I’ve ever seen. The nurses and staff are all amazing and friendly. Hands-down the best medical experience I’ve had.
Dr. Naylor has been the best doc a person could ask for. He has 2 nurses one is Smiley (thats what I call her) the other is a serious no frills nurse. She is only doing her over worked job. I go because the overall care is good. I wont change unless Doc leaves the clinic and I will follow him..
Dr. Hardin is hands down the best doctor there. I’ve seen a lot of reviews about long wait times, but I’ve never experienced that with him. I hope he sticks around because he’s the best doctor I’ve ever encountered.
The doctor and nurse were great. The office staff are the rudest I have ever delt with except maybe the DMV 20yrs ago. They seem to hate people. They act like they want you to know they run the place and you will be served if & when they want.
My first time being there. I got there around 10:12a.m my wasn’t until 10:40 a.m , cool. I didn’t get seen until almost 12 and I spent only 5 mins tops back there. I didn’t feel welcomed at this place and Dr.Thad was irritating to me he …
I have been coming here for years now and I don’t know why. I like Dr Naylor but every time I get an appointment it’s a couple hours later before I get back to see him. This time it was over my back I got a prescription for pain but it …
Experience going here has always been taxing but I tolerated it because least I got to see my doctor and get things I needed done. Dr Hardin was my pcp. …
I see Hardin an the longest I’ve ever waited was like maybe 20 mins he’s great and listens to what u say unlike some drs just nod an act like they are listening. He helped me when no one else would on my meds so thank you Dr Hardin. Yes …
I saw Dr. Hardin on Wednesday for the first time. Filling out my paperwork was what took the longest. Finally I have found a facility where I don’t feel rushed, even though you can tell it’s a very busy place! It was obvious he truly cares for his patients.
Dr. Naylor is awesome, but his nurse BELINDA….not so much. she is definitely NOT worth the money they pay her. Can’t stand having to deal with her. She is so hateful!! Dr. Hardin’s nurses are awesome. Lori is so sweet. Maybe Belinda could learn some people skills from Lori! Dr. Hardin is awesome too!
I have been going to this clinic for 27 years. I have read the previous reviews and they are not wrong. The wait time is very long and it always has been. BUT I give the clinic 5 stars because the doctors and the nurses there actually care …
Dr. Dickson and His nurse Cindy are top notch! Now that I’ve posted this it will be tougher to get an appointment. LOL! They both have such a genuine care and concern for their patients. They have both gone above and beyond in care for me and my wife.
Husband went in for follow up over a visit to the ER over abdominal pains, they told him they would schedule him for an ejection fraction test to see how well his gall bladder is functioning. A week later, my husband had to call them and …
I saw Dr Thad Hardin. He came very highly recommended by friends and family. It was easy to get an appointment that worked with my schedule in his clinic. He was knowledgeable and professional. He got me treated and on my way. I wouldn’t see anyone else now.
The office staff is the absolute worst. They ask you question that is personal (between you and your doctor) and if you choose not answer they will make making an appointment the hardest thing ever. Also, it’s so when your trying to make an …
Dr. Hardin has been my PCP for the past three years, and I have always loved going here. Sometimes the staff can be very bad at communicating with the patients, but the people who are actually working with you (the doctors, the lab techs, …
I visited Banister Lieblong Clinic for my check-up with Dr Randal Bowlin. He has been myself and my husband’s Dr for more than 13 years. We both love him. My husband and I actually both started seeing Dr Bowlin individually on our own …
I was scheduled for an appointment at 3:30pm 11/30/2020. My name was called in to sit and wait for the doctors to come & talk to me for my check up but instead they kept me waiting in a room for 3 hrs I endeded up leaving at 6pm. Nobody …
I have been a patient of Dr. Thad Hardin for years and I will always recommend him, he is quick, efficient, and listens to my concerns. He isn’t quick to rush me out the room like most PCPS I’ve encountered.
I have been going to see my dr in this office for 3 years and I have never meet so many rude front desk employees. They speak to patients as if we are working for them. Definitely time for training on the importance of being polite, you …
Inpatient and rude receptionist. Refused to schedule and appts. Then refuse to see me without paying $100 b/c I was a new patient and then pay another unknown amount after I saw the doctor..but I have Aetna insurance. I guess it’s not about the patient but the $$ Or at least communicate with patient ahead of time.
Hands down best doctor facility I have ever been to! Dr Hardin and Dr Dickson are the best! The nurses and staff are just as amazing. They are fast and professional! They go above measures to make sure you are taken care of. I recommend to everyone!
My daughter has been sick for 3 weeks. She had been going to a walk in clinic and had been tested 4 times for COVID. They were all negative. She continued to be sick even after antibiotics and a steroid shot so they made an appt for her …
Dr. Hardin is a wonderful physician who truly cares about his patients. My wife and I consider him to be both personable and attentive as well as professional in all our interactions. We would highly recommend Dr. Thad Hardin to anyone!
Love the Banister-Lieblong Clinic, highly recommend Dr Hardin! He is very caring and compassionate, takes time to listen to your problems and questions no matter how long it takes!
This clinic needs an automatic door! The doctor’s are amazing, but the facility needs an automatic door! Trying to get the Clinic w/ my mother in a wheel chair about cost me my religion. Press the button for help, just doesn’t cut it in 2021.was practically im
I am so happy I found this clinic and Dr. Hardin. Outside of the welcoming faces at the front desk he has restored my faith in doctors. It has been a struggle to find a doctor that would listen to me and treat me like a person and not just …
Dr.Hardin has been my husbands pcp for years, and mine for the past 3 yrs. The way he takes time with us at every appt and explains all of our options and lets us have a say in our health care, while giving us his reccomendation, is like no …
January 2022, I got hit in the neck so my adams apple (throat) was swollen and I could barely breath or swallow. I was denied treat because I had glossy eyes and I clearly told told him I was high and had a medical car and that I had glaucoma. He told staff I was sick and I wasn’t denied me treatment for 4 months
I have been using Dr. Caleb Dickson for about a year now. He is a wonderful doctor! He takes the time to get to know you and listens to you. He listens to any concerns you have and doesn’t dismiss anything. He never tries to make you feel …
This place has really went down hill. You make an appointment and several hours later your seen. Absolutely rediculous!!!! They dont care about there patients it’s all about money. Why I say that because if your late or miss your appt they still wanna charge you.
Dr. Hardin has been my doctor for 4-5 years now. Their office has been a great support for me in my health. When I broke my hip in my 20s a few years ago, he and his nurses guided me in answers when I was scared and confused about my …
I had been going to see Thad Hardin for years but due to my job being out of town I switched to a doctor in the town I work in. Well my new doctor couldn’t get my in last minute today after I left work early and I needed to be seen so since …
**ATTENTION WOMEN** Do not see Dr. Thad Harden as your primary care physician. During the year I was a patient the following occurred. I was constantly told what I was feeling was wrong. He refused to run test on my concerns. He would …
I really love going to see my pcp he is a awesome Dr bowling take good care of his patients he will listen to you when you need something he make sure your needs are met.
I have been a patient of this clinic for a very long time. I have switched not only from other clinics in Conway but also from other physicians within this clinic. I actually switched to Dr Hardin because he was so personable and down to …
I don’t know if David Naylor is a doctor or a politician. But he needs to pick one or the other and I think he took an oath as a doctor to treat and help people,NOT JUDGE THEM. IM EMBARRASSED BY HIS ACTIONS for the City of Conway. We have 3 …
The nurses here don’t care if you need to refill a medication you have been on unless you make a appointment. What a scam! I am sure it won’t be long before they get sued!
Everyone I see here is friendly and professional. The receptionist greets me with a smile. The nurse who calls my name always asks how I’m doing and walks with me to the room. The nurse in the room is patient and writes everything down. …
He checked my eyes knew I needed surgery and got me schedule.
Just don’t.
Terrible Customer Service from the front office. They are the reason I will never go back.
Great doctors and wonderful, caring staff.
Some great doctors, nurses and office staff!
How they treat workers is sorry
Didn’t have to wait long. Nice staff. Knowledgeable doctors.
Doctor Hardin is awesome! The staff is also friendly and helpful!
Lobby smells like a fart. Wait time is very long. Dr. was OK. Really don’t like coming here.
Great experience!! I was able to get an appointment last minute and the doctor was great!!
Great staff and Doctors. Dr Hardin was very friendly and thorough
55 minutes later… Still waiting for the doctor. Figured I’d review while I wait. Nice doctors, LONG waits. It’s like this every time. :-/
Great office staff! Dr. Dickson and nurse were great! Highly recommend!
I highly recommend Dr. Hardin. He is very punctual with time and cares about his patients.
The wait is ridiculous! The doctors are great! The staff is rude!! The staff needs more training!!
Dr Thad Hardin is one of the best in the business in my opinion. Great Dr and great customer care!
Been going here for years. Great doctor but the waiting is getting old. 90% of the time the wait is over a hour or more.
Completely unwilling to work with you over the phone. Expect to be called back at least an hour later than your scheduled exam time during every visit.
Dr. Hardin is very friendly, listens to our health concerns (without making us feel rushed) and explains things very thoroughly.
Everyone was so nice! My needs were met! I saw Dr. Dickson and he listened to everything and helped me. I highly recommend them!
I love dr Dickson he doesn’t assume anything about you and he does care and he does take his time but due to covid he has had to distant himself too
I rarely need to go to the doctor, but when I do I see Doc Hardin. Thorough, professional, and genuinely cares about his patients.
Absolutely horrible!! Rude office staff!! Cold and uncaring doctor! Can’t get a nurse to call you back! I will be calling my insurance companies and filing a formal complaint about this clinic! Asked to speak to the office manager and get …
I went in there for a simple check up doctor bowling’s accused me of calling up there and being rude to his nurse and talking stuff behind his back I had never called up there that they would only called me to remind me of my appointment so …
Been going to Doc Hardin for years. Great doc who really knows his stuff. He cares about his patients and pushed me to get healthy even when I didn’t want to hear the news.
I called at 8 am and was told the doctor had a 10:30 am appointment. I sat in the waiting room over 30 minutes before being called back to the room and waited longer. If there’s not an appointment available, don’t book it! My time is valuable, too.
I know Thad Hardin personally he has been a mentor and a friend for a long while. He is a great physician. The service is a little slow but the hospitality is a ten.
I have tried to get my doctor to really listen to my trouble. In the beginning he would just prescribe muscle relaxers and Xanax. I wanted to know why not to mask it. When I explained all the pain in my neck and asked about a referral to a …
Been seeing Dr Hardin for about 2yrs now, im a t4 spinal cord injury and I had an appointment scheduled today and was told that I could be seen in my truck, so I pulled around back and called and they came out and took my money for the …
The doctors working here all seem knowledge and nice enough. The scheduling is horrendous. Expect 40+ min wait after your scheduled appointment before even getting to go back and then wait more in the room. 2 hours for a 10 minute conversation with your doc is not uncommon.
Dr. Hardin really takes the time to listen. He does a great job at explaining everything! His nurse is one of the best there is, too! I always recommend that my friends go see them!
Dr. Hardin is one of the best doctors I’ve ever seen. The nurses and staff are all amazing and friendly. Hands-down the best medical experience I’ve had.
Dr. Naylor has been the best doc a person could ask for. He has 2 nurses one is Smiley (thats what I call her) the other is a serious no frills nurse. She is only doing her over worked job. I go because the overall care is good. I wont change unless Doc leaves the clinic and I will follow him..
Dr. Hardin is hands down the best doctor there. I’ve seen a lot of reviews about long wait times, but I’ve never experienced that with him. I hope he sticks around because he’s the best doctor I’ve ever encountered.
The doctor and nurse were great. The office staff are the rudest I have ever delt with except maybe the DMV 20yrs ago. They seem to hate people. They act like they want you to know they run the place and you will be served if & when they want.
My first time being there. I got there around 10:12a.m my wasn’t until 10:40 a.m , cool. I didn’t get seen until almost 12 and I spent only 5 mins tops back there. I didn’t feel welcomed at this place and Dr.Thad was irritating to me he …
I have been coming here for years now and I don’t know why. I like Dr Naylor but every time I get an appointment it’s a couple hours later before I get back to see him. This time it was over my back I got a prescription for pain but it …
Experience going here has always been taxing but I tolerated it because least I got to see my doctor and get things I needed done. Dr Hardin was my pcp. …
I see Hardin an the longest I’ve ever waited was like maybe 20 mins he’s great and listens to what u say unlike some drs just nod an act like they are listening. He helped me when no one else would on my meds so thank you Dr Hardin. Yes …
I saw Dr. Hardin on Wednesday for the first time. Filling out my paperwork was what took the longest. Finally I have found a facility where I don’t feel rushed, even though you can tell it’s a very busy place! It was obvious he truly cares for his patients.
Dr. Naylor is awesome, but his nurse BELINDA….not so much. she is definitely NOT worth the money they pay her. Can’t stand having to deal with her. She is so hateful!! Dr. Hardin’s nurses are awesome. Lori is so sweet. Maybe Belinda could learn some people skills from Lori! Dr. Hardin is awesome too!
I have been going to this clinic for 27 years. I have read the previous reviews and they are not wrong. The wait time is very long and it always has been. BUT I give the clinic 5 stars because the doctors and the nurses there actually care …
Dr. Dickson and His nurse Cindy are top notch! Now that I’ve posted this it will be tougher to get an appointment. LOL! They both have such a genuine care and concern for their patients. They have both gone above and beyond in care for me and my wife.
Husband went in for follow up over a visit to the ER over abdominal pains, they told him they would schedule him for an ejection fraction test to see how well his gall bladder is functioning. A week later, my husband had to call them and …
I saw Dr Thad Hardin. He came very highly recommended by friends and family. It was easy to get an appointment that worked with my schedule in his clinic. He was knowledgeable and professional. He got me treated and on my way. I wouldn’t see anyone else now.
The office staff is the absolute worst. They ask you question that is personal (between you and your doctor) and if you choose not answer they will make making an appointment the hardest thing ever. Also, it’s so when your trying to make an …
Dr. Hardin has been my PCP for the past three years, and I have always loved going here. Sometimes the staff can be very bad at communicating with the patients, but the people who are actually working with you (the doctors, the lab techs, …
I visited Banister Lieblong Clinic for my check-up with Dr Randal Bowlin. He has been myself and my husband’s Dr for more than 13 years. We both love him. My husband and I actually both started seeing Dr Bowlin individually on our own …
I was scheduled for an appointment at 3:30pm 11/30/2020. My name was called in to sit and wait for the doctors to come & talk to me for my check up but instead they kept me waiting in a room for 3 hrs I endeded up leaving at 6pm. Nobody …
I have been a patient of Dr. Thad Hardin for years and I will always recommend him, he is quick, efficient, and listens to my concerns. He isn’t quick to rush me out the room like most PCPS I’ve encountered.
I have been going to see my dr in this office for 3 years and I have never meet so many rude front desk employees. They speak to patients as if we are working for them. Definitely time for training on the importance of being polite, you …
Inpatient and rude receptionist. Refused to schedule and appts. Then refuse to see me without paying $100 b/c I was a new patient and then pay another unknown amount after I saw the doctor..but I have Aetna insurance. I guess it’s not about the patient but the $$ Or at least communicate with patient ahead of time.
Hands down best doctor facility I have ever been to! Dr Hardin and Dr Dickson are the best! The nurses and staff are just as amazing. They are fast and professional! They go above measures to make sure you are taken care of. I recommend to everyone!
My daughter has been sick for 3 weeks. She had been going to a walk in clinic and had been tested 4 times for COVID. They were all negative. She continued to be sick even after antibiotics and a steroid shot so they made an appt for her …
Dr. Hardin is a wonderful physician who truly cares about his patients. My wife and I consider him to be both personable and attentive as well as professional in all our interactions. We would highly recommend Dr. Thad Hardin to anyone!
Love the Banister-Lieblong Clinic, highly recommend Dr Hardin! He is very caring and compassionate, takes time to listen to your problems and questions no matter how long it takes!
This clinic needs an automatic door! The doctor’s are amazing, but the facility needs an automatic door! Trying to get the Clinic w/ my mother in a wheel chair about cost me my religion. Press the button for help, just doesn’t cut it in 2021.was practically im
I am so happy I found this clinic and Dr. Hardin. Outside of the welcoming faces at the front desk he has restored my faith in doctors. It has been a struggle to find a doctor that would listen to me and treat me like a person and not just …
Dr.Hardin has been my husbands pcp for years, and mine for the past 3 yrs. The way he takes time with us at every appt and explains all of our options and lets us have a say in our health care, while giving us his reccomendation, is like no …
January 2022, I got hit in the neck so my adams apple (throat) was swollen and I could barely breath or swallow. I was denied treat because I had glossy eyes and I clearly told told him I was high and had a medical car and that I had glaucoma. He told staff I was sick and I wasn’t denied me treatment for 4 months
I have been using Dr. Caleb Dickson for about a year now. He is a wonderful doctor! He takes the time to get to know you and listens to you. He listens to any concerns you have and doesn’t dismiss anything. He never tries to make you feel …
This place has really went down hill. You make an appointment and several hours later your seen. Absolutely rediculous!!!! They dont care about there patients it’s all about money. Why I say that because if your late or miss your appt they still wanna charge you.
Dr. Hardin has been my doctor for 4-5 years now. Their office has been a great support for me in my health. When I broke my hip in my 20s a few years ago, he and his nurses guided me in answers when I was scared and confused about my …
I had been going to see Thad Hardin for years but due to my job being out of town I switched to a doctor in the town I work in. Well my new doctor couldn’t get my in last minute today after I left work early and I needed to be seen so since …
**ATTENTION WOMEN** Do not see Dr. Thad Harden as your primary care physician. During the year I was a patient the following occurred. I was constantly told what I was feeling was wrong. He refused to run test on my concerns. He would …
Not only is Dr Hardin a great physician But he is also a good down to earth genuine person. I’m So glad I chose him as my physician when I moved here.
I really love going to see my pcp he is a awesome Dr bowling take good care of his patients he will listen to you when you need something he make sure your needs are met.
I have been a patient of this clinic for a very long time. I have switched not only from other clinics in Conway but also from other physicians within this clinic. I actually switched to Dr Hardin because he was so personable and down to …
Absolute best Clinic I’ve ever been to! Doctor Naylor and Sara are amazing and truly care about their patients!
Dr. Dickson is always so personable and makes the experience enjoyable as someone who hates going to doctors! Staff is always super friendly and nice.
I don’t know if David Naylor is a doctor or a politician. But he needs to pick one or the other and I think he took an oath as a doctor to treat and help people,NOT JUDGE THEM. IM EMBARRASSED BY HIS ACTIONS for the City of Conway. We have 3 …
The nurses here don’t care if you need to refill a medication you have been on unless you make a appointment. What a scam! I am sure it won’t be long before they get sued!
Everyone I see here is friendly and professional. The receptionist greets me with a smile. The nurse who calls my name always asks how I’m doing and walks with me to the room. The nurse in the room is patient and writes everything down. …