Since 1941, Basin Disposal Inc. has been offering complete garbage collection and trash disposal services.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
2021 N Commercial Ave, Pasco, WA 99301
😀 …
Terrible service
Great place to work
It all good. No problems.
Horrible customer service, inconsistent pick up times.
Worst costumer service, they need to bring another company
Love the way they treat you and fast service
Rates keep going up, service quality is going down.
Service is fair enough.
They should have a way on how to get the discount coupons on their website .
The big containers are really expencive to rent and the worckers are alwais mad
I work all week and the only time I have to dispose of stuff is on weekends And their closed weekends that sucks!! They should at least open Saturday 9 to noon
Small operations, nice and helpful staff, clean bathroom and quick loading. What else you can ask for?
Customer service is awful. You have to talk to a manager to get any done, even then is spotty at best.
Not sure why there is a 22 minute wait time to talk with someone, and after 5 minutes the phone just hangs up. That’s one way to solve a customer service challenge I guess…
Great support and quick resolution to an unexpected problem with my billing. Excellent, professional conduct and a very pleasant conversation with the customer support person.
Just had a driver try to run me over on road 68. He could have waited until I passed him to change lanes. Instead he forced me over into the left lane causing me to almost loose control of my car and almost miss my turn on rodeo drive.
They don’t pick up the big pieces of trash in the back of our alley it’s disappointing to see how your doing that. This makes me sad to see how your doing your jobs. This happened on Thursday May 28. I hope you can do even better .😔 …
Worst customer service! They are so rude! They assume they are right and refuse to hear out legitimate complaints. What kind of company doesn’t accept accountability for mistakes, but blames everything on the customer? It’s like talking to a child every time I have to call.
Left garage in can at 2diffent places o. No day a d Tuesday
Over the phone the staff is respectful and straight to point, didn’t deal with them in person so not sure if it’s as bad as some other reviewers say.
Sometimes they don’t even show up, and never make up lost days. When you call they say they were there, but my entire neighborhood lined with full trash cans says otherwise. Service sucks.
I’m leaving this neg. rev. pending future improvements. They missed my bin today, got everyone else’s. I heard them come down the rd and my can was out. I called and she tried to make it sound like I didn’t have my trash out on time. 3 day wait for them to come back…
Thanks guys for getting this mess cleaned up after the truck fire today.
Great job guys
Inconsistent billing and the driver on my route has abused our property on numerous occasions such as kicking and throwing our personal cans.
BDI purchased Able Tank & Toilet & now is Blue Room. When BDI purchased the bus they raised rents, which is fine, but they did it as of the 1st of Feb. We didn’t get notice of the increase until Feb 14. That may or may not be legal, but it is very unethical.
I love the service we receive from BDI. I always try to wave at our driver. He always gives a friendly wave in return. Thank you BDI &
all those hardworking employees🤗 …
if I was able to give them a 0 star or a negative star I would definitely give them a negative 10 they always have a ridiculous excuse of why they where not able to pick my garbage and of course, they always say it’s our fault even though …
Something happened and 5 garbage cans had garbage from them on the street and yards. The waste management men picked up almost all of the garbage on the street and sidewalks. I was really impressed. My garbage was one of 2 that didn’t get knocked over.
Driver passive-aggressively left my can in front of my car when we forgot to pull it out to the street. Customer service is uninterested in customer issues, and managers supposedly have no set schedule and no one knows when they’ll be available. Go with Waste Management if you have an option.
Happy with their service. I just REALLY wish they’d start doing a big blue recycling bin like we had on the west side, that I could wheel to curb along with my garbage. I end up not recycling because it’s too big of a mess at home/ bother to bring it to a station. And that’s too bad.
These guys they pick and choose which garbage they want to pick up I have a business there’s two dumpsters behind the building picked up the neighbors are not mine called them and they told me your garbage was frozen so we couldn’t pick it …
Won’t even give them 1 star but i have to so i can submit the review, i’m a director of a large company, their service is horrible. If i treated my customers like they do i wouldn’t have any at all. They can’t even remember what you asked …
I would like to thank the trash man on our route, Holly & Desert Dove, in West Richland. He goes above and beyond his duties. The wind had knocked over the neighbors trash can due to the high winds and trash was on the ground. Our trash man …
To the guy picking up garbage behind the green truck bybroadmoor and chapel hill just want to say stop being lazy and pick up all the garbage don’t just walk by it and ignore it like it shows up on my camera. Hopefully this doesnt happen …
The Walla Walla people are horrible to deal with so much so that if we have to deal with the company we will call the pasco office to avoid Walla Walla. Service it also poor they frequently don’t pick up the can an dump. They have a …
Basin Disposal has reliable service. They did miss a pick up after our recent snow storm, but are picking up extra garbage bags this week instead of issuing a credit. Just ask them for it. 2-18-2019
For the past 3 week this company has not come down and gotten our street. There is only three houses on our street. Having it happen every now and then when there is a Substitute driver substitute Driver is one thing but now every week. We …
I personally have seen Basin Disposal go above and beyond. On multiple occasions I had a lot of extra trash that would not fit within the bins and they picked up everything. I try to call customer service in advance to inform them of the …
I called them on 5/18/18 to ask how much it would cost to take away a couch the lady asked me for my address. She then told me that it was no extra cost to put furniture out by the trash can on my pickup date and they would take it. I did …
Ironic it’s a garbage company, because there service is just as rancid and and horrid as the stuff they pick up. I have to call to get cans emptied for work every other week on average. They are extremely rude on the phone, make you hold …
We have had snow this last week and they couldn’t get our garbage Friday. I just talked to them and they could not have been nicer! She told me when they estimated they would be here and said we could put extra bags out if we needed to and they would take them. More snow last night too. Be patient people. They are a good company!
BDI refuses to leave our large container can at the end of our property. We already have to drive down to dispose of our trash… Now, their lazy driver refuses to leave our can at the end of our property. He parks it halfway down the …
Extremely rude “customer service”. I received a voicemail that our services were being changed from Monday’s to Thursday’s however, our garbage has always been picked up on Tuesdays but I went with it anyway. Tuesday came along and we did …
The customer service is horrible. It’s like they know they can be rude since they know you can’t really take your business elsewhere. I’ve been getting double charged for 2 billing cycles and the issue was supposedly resolved the last time …
I called for an off day pick up they said they would send someone the next day for $25. The next day no one came I called them and they said it was never scheduled lady was rude and said “well the best I can do is tomorrow ” This isn’t the …
We have had frequent times our dumpster was not picked up or not completely emptied (left half full). On 2-16-21 we had snow in our lot which was plowed and there was a little (3 inches) left in front of the dumpster. The dump truck …
BDI is the most unprofessional, monopolistic business I have ever had the misfortune to deal with. They charge exorbitant and exaggerated prices for their services, and when the weather is poor and they cannot come to pick up the garbage, …
We’ve had our trash out on the curb for 2 weeks and they haven’t picked it up. We’ve called 3x, all three times they said they would pick it up later in the day or the next day. They are closed for the weekend now but Monday morning we will …
I reserved dumpsters and called once a week for month and two days prior to make sure we were good to go cause they are very flakey and hard to deal with and when it came time they never showed up and now mysteriously they claim I had no …
Update 9-12-22 – They are now picking up during Monday Holidays.
2017 – Horrible service. Haven’t picked up my garbage in Kiona for two weeks. Rarely ever during a holiday.
Called to schedule an “off schedule” pickup only to have my call disconnected twice. Finally spoke with someone working from home with poor cell service. Was told that they would schedule the pickup and phone me once confirmed. Never …
Just got set up with an account and they are dropping off the cans for us. Veronica was great help and very nice. I had no idea what I was doing.
I have had this service for 3 years now and have never had an issue with pick up service or with customer service. Also I think for the service I get its cheap. Obviously the only people who write reviews for this service are only people …
Our street has not been picked up for 2 1/2 weeks. Granted the weather has been bad, but UPS, FedEx and the Post Office have been coming daily. I’ve called twice in the last couple weeks. Today a garbage truck came down our street, turned …
They sometimes don’t pick up all the trash and they go and throw my cans on the ground in front of the other bigger garbage can so in the other bigger garbage can picks up the one that they have to pick up with the machine my can Ken is in front of it so it’s hard for him to grab it last time it got round over lucky they’re just plastic
My apartment complex has 4 trash bins and majority of the time they aren’t completely empetied. Today 3 of the 4 bins still had garbage in them. I caught the trash pickup guys when they came back around to pick up lose bags of garbage. I …
We very much appreciated the way Chris at BDI helped us solve an issue with our business garbage pickup. He was positive, showed initiative, seemed genuinely interested in helping solve our problem, and was extremely prompt. He is a customer service all star in our book!
It just keeps on happening: the children at Robert Frost Elementary keep having the best interactions with your workers! I must give them a shout out! Thankyou!
They never pick up our garbage in the winter time yet still charge us every month. It’s very lazy and unprofessional and we never get any kind of compensation. If I could give 0 stars I would
If there was an option for zero stars, I’d give it zero😂 Garbage didn’t get picked up for 3 weeks and the customer service representative tried to say it was due to changes they had put the info on stickers and stuck it on the garbage cans. …
This the worst company.. Yet. AGAIN THEY DIDN’T PICK up the garage even though it was put out the day before. I have them driving by on my cameras yet my garage was still sitting full as it was the night before it was set out. I’m paying …