Bates Security is on a mission to make Lexington a safer place to live. No matter where you are, you deserve to feel like your business or home is safe from burglaries, break-ins, and fires. Bates Security installs state-of-the-art burglary systems, access control systems, video surveillance systems, and fire detection systems that save lives every day. Even if a system is already installed by another company, we can monitor it as well. So if something does trigger an alarm, first responders can be alerted within seconds.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
3166 Custer Dr, Lexington, KY 40517
Josh helped me with all the issues I was having and went BEYOND what I expected!!! He was professional and OUTSTANDING !!! Very kind and answered all of my questions! I highly recommend him and Bates and I trust them.
Brody and Marcus were very professional, kind and courteous Very knowledgeable…….an asset to your company
Outstanding.
Great job.
Fabulous customer service!!!!
Excellent service!
Great folks, great service.
Very helpful & reasonable
Always there when we need them.
Friendly, helpful, secure service.
James was an absolute professional.
True professionals and fine folks.
Awesome security and so many options!
Very thorough and knowledgeable
Horrible app service ! Amiri king cant even get in his garage !
Long time customer. Service is always excellent.
Very helpful and professional service tech.
Eric was great to work with.
Nice to hear from you. I had some questions that you answered. Thanks.
Very dependable company with awesome employees.
Great company and really cares about their customers!
Provides the exact service I want and is very efficient at it
On time, very helpful and answered all of our questions!
Super job by the service technician that fixed my video notification issue.
They provide great customer service!
Great customer service and very friendly people to work with! Very pleased!
Fast, efficient, and clean. God experience
We feel safe at night being protected by Bates.
Jade is very helpful every time I need an Arm/Disarm report, she is on it!!
Fast, easy installation and training. Highly recommended!
Excellent instruction and easy to use security system.
Couldn’t have asked for better customer service, they were so friendly and willing to help!
Very professional, nice, and answered all questions.
Wonderful service, extremely thorough and helpful. Very friendly staff!!
5 star service and very knowledgeable and helpful with service.
Chris was professional and did a great job .
Very polite, knowledgeable and professional, EXCELLENT!!!
The Bates team is always professional and responsive.
James was a great representative and was responsive and patient.
Great services! I can always count on Bates Security.
I had a phone conversation with a very nice and helpful Bates employee this morning. Thank you for your help!!
Solid job. He explained everything in detail and was great with the learning process.
Request for programming change was completed promptly and accurately. Thanks Jade, this allowed me to go on to the next thing on the list..
Awesome service, great system and wonderful local ownership…Thank you!
Techs were so friendly and helpful when installing my system.
James is outstanding. Excellent in all respects.
Jordan and Chris were extremely helpful and professional
Customer service (Jade) has been very easy to work with and in a timely manner.
Great owners, employees and service. Best full-service security company in Lexington by far.
Great customer service both before & after the install.
Thank you for the great customer service! Keep up the good work!
Very professional, great customer service. Highly recommend for your security needs.
Quality service. They stay on top of any situation that may arise. Very professional. Highly recommend.
We have used Bates for longer than I can remember. Always on top of things!
Incredible team that truly cares for their customers. The type of service you can only get from a local company. I always prefer to shop local!
Top of the line equipment, installation, and service! Very impressed with the detail to attention! Not a fly by night company! Over 30 years in the industry!
Great service, always available and attentive to the customer. Willing go work with customers quickly to set downtime and bring back on line as needed.
Our installer Paul was excellent and explained everything about the system in detail.
Seth was awesome! Always great customer service from Bate’s Security!
Chris was terrific! Got our alarm system working beautifully!
Best in the business! Chris Slagle is an amazing tech and has help me a bunch!
Bates has been a great resource for many of my clients and I recommend them to all of my friends and family.
Great company that truly cares about the safety of me and my family. Didn’t try to sell anything my house didn’t need. Highly recommend.
I really enjoyed working with Scott, JC and Chris during our Security Upgrade.
Great company to work with. Jade is always super quick to respond to my needs. Highly recommend.
Efficient, knowledgeable, and professional.
Great service called to have 1 battery replaced and replaced them all. Perfect!
I could list all of the reasons why, but the fact of the matter is, we use Bates and have used them for years for their security services. They are the best.
What an amazing experience. Such great service. I would never consider another company. Love andy Coffman in bates security so much. What a great security man 👍🏼 …
Great experience, well worth the money for the peace of mind my family gets.
Awesome technicians Chris 1 and Chris 2 were both professional, informative and create to work with!
Excellent customer service. Very informative and helpful. Answered all questions. Appreciated all he did to make sure we were up and running smoothly.
I can’t remember the names of the guys that’d helped us, but they were fantastic
These guys do awesome work, we have used them at BHO for several years! Always friendly and courteous.
Awesome job by Chris testing the equipment, patiently showing us how to fully use the system, and ensuring that he answered all of our questions!!!
Thanks for all the help with a fast-moving project. Special shout-out to Alex, Brady, and Chris. Great work….
Ross
Bates Security is the best! I would absolutely recommend them to anyone looking for Security Systems in the area!
These guys are totally professional. I especially appreciated the careful adherence to social distancing and other Covid 19 protocols. Highly recommended.
Awesome company! With great sub contractors
Bates Excellent service and installation by Blake and Marcus. Highly recommended. Thank you!!!
Amazing job!! Simple set up and great guy to work with
Very Good product and the staff is very helpful and friendly. We have complete confidence in trusting Bates Security.
Great service an very informational helpful an patient. I would easily suggest them again
Installation was great, efficient, and timely. Commuinications on timing and status was excellent. Answered all questions easily. Looking forward to using the new capability.
Bates is a great company! Trustworthy and reliable.
Bates Security has great customer service!!! The overall experience from start to finish was excellent.
Great customer service. Any time my alarm has went off, I have had quick response from customer support and local officials to my address to make sure everything is ok. Couldn’t ask for a more responsive service provider.
They are great but because their location is in Lexington (previous local company sold), it’s pricey travel charges. Even though the man that comes, lives in Kentucky right across the bridge 15 minutes away v
Jade Henry is an amazing asset you this company. Her people skills are phenomenal. She is very knowledgeable and truly cares about her customers.
Seth was absolutely amazing. He went above and beyond to insure our satisfaction and is extremely knowledgeable and professional. …
Excellent and professional service as always by Bates Security! Zach was friendly, knowledgeable, thorough in solving issue.
The installer Marcus was very polite, detailed and explained everything in detailed about using the system. I would rate him a 10 out of 10 points
Blake and Marcus were great! They ran into some issues but they were persistent and didn’t stop until our alarm was up and running.
Very helpful!! Went out of their way to answer all questions I had pertaining to different alarm systems and their capabilities. Will use this company for service and would highly recommend.
Very happy with the install, knowledge and customer service. Glad we chose Bates!
Lisa Y was a great sales person! She visited the house and walked through to let me know exactly what equipment I needed. Great follow up too. Good company.
Chris did a Great Job! He fixed the problem and answered all of my questions. You have a Great employee you need 10 more just like him.
Had a great experience! The technician was very Helton and kind, worked fast and explained everything with ease.
We have had service for 14 years. The last week we have had police and fire department dispatched to our home with a faulty alarm going off. We were not at home, the alarm is not going off in our house, no one in our home pressed any …
Generally 5* service in both quality and customer friendliness. From their sales rep, Kaitlen, to their install service with Jordan and Chris, the best customer facing experience I can remember.
Our business switched to Bates Security after Simplisafe failed to be able to function as described and we wanted to switch to a locally operating and trusted business. We sent Simplisafe back and installed the Bates Security system for our downtown establishment.
Salesperson and installer are top of the line. They both made sure all of my needs were met and everything worked properly.
Wonderful company! Very responsive. Technicians (Seth) very knowledgeable, polite and professional. Highly recommend Bates Security!!
This was a plesant professional experience!
The technician James was very knowledgeable about my system and helpful with all my questions. He was polite, courteous and respectful of me and my home.
Eddie
Blake was on time and very professional.
Very efficient wit the installation!
Worked with two of us to make certain we understood the security system.
Would highly recommend Blake.
Jordan and Chris were skilled and very knowledgeable about the installation process. They were additionally very patient explaining the app process. Many thanks. Five stars!!
Had to have a battery replaced in a sensor. Technician was very professional. Replaced all batteries and explained everything. Followed all health protocols. Excellent service.
Everyone knows the franchise brands.. and their cookie-cutter solutions. If you want REAL protection and a CUSTOM security package – created for YOUR HOME or YOUR BUSINESS, Bates is the only call you need to make. They will sit with you …
Excellent people to work with! They love what they do and their priority is always serving the customer. I couldn’t ask for better service or friendlier people! Keep up the great work Bates!!
Excellent company. Can’t express how happy I am I found this company. They are family owned and operated and you really can tell. They help out in the community and give back whenever possible. Bates is the BEST!
Chris was very polite and listened to the problem that I was having with the cameras. He talked with technical support and did some changes to my account. He tried it out before he left. So far it was working and we will give it some time. …
Now these are the people everyone should get for there home security they work hard to make sure your home is safe from break-ins they’ve done a great job on our home
Seth was polite, knowledgeable and efficient while performing routine maintenance and equipment upgrades. The company follows health safety protocols during Covid-19 social distancing. Happy with company and its products.
Chris came out and knocked out the security job in no time was friendly and easy to work with. Bates security is really the way to go.
Incredible service from Jade! My key fob wasn’t letting me into the office. Jade spent part of her day working with me to determine what was going on (the fob had died). In the process she offered to mail or deliver a new fob directly to my office. Great experience!
We are pretty pleased with Bates security. It feels good to have peace of mind When we lay down and sleep at night . Thank you Bates we wouldn’t trust our home with anyone else !
I have had Bates Security for 11 years and wouldn’t consider any other company. They have been professional, knowledgeable, and available when needed.
Bates Security loves what they do and you can really tell by their attentive, hardworking, and happy staff, as well as their continued, high rankings, and receiving various prestigious awards through out the years. Bates Security are real professionals and a leader in the Security Industry.
Our salesperson Jordan, the installer Greg that came were both very professional didn’t try pushing “extras” on what we were wanting/needed!!
Great company!!
Sonitrol/ Bates Security have a lot of great products to offer. From the receptionist to the management team, I have always been treated with respect and feel like I have been taken care of. …
I don’t know how much Bates is paying Jade to do what she does but she needs a raise, regardless. She has fulfilled every single request I have ever sent within 60 minutes, and makes my job SO much easier. Thanks Bates, and thanks especially to Jade!
Bates security has always been helpful, patient and AVAILABLE to my parents and their home security. It is extremely reassuring that Bates is keeping an eye out for their well being and always ready to take care of them. Thanks Bates for all you do for us!
James was a wonderful representative of Bates Security! Friendly, informative, sincere, and I felt very comfortable having him in my home.
As a growing company, I have to make changes to authorized user lists very frequently. Jade is prompt in attending to our requests – well under the promised lead times. I couldn’t be more pleased with this side of Bates client service.
My motion detector was on the Fritz. I mentioned it to Wonder Woman, Kaitlen and she called customer service. Zack called me the same day and met me at my house, took care of the issue with a smile and great customer service.
Sonny , Jeremy & Brian Bates, You have an awesome company!
Eric addressed our immediate concerns and Jessica assisted us further. Very professional and recognized our need for help primarily due to our age. Not on top of things as we were earlier in life.
Bates attentiveness to our parents home security is unparalleled. Thank you all for taking the time to answer questions, provide outstanding customized service and being available to field our questions. The ADT Service always had us on …
Bates Security has great employees across the board. When they say “family” they really mean it. Yes, it is local & family owned but they also treat their customers and employees like family. Great Company!
We love Bates, we’ve had their security system in our home for several years and have two furbabies that we are able to keep safe through the mobile service that allows you to check in on your home. This is a small family owned business …
Chris was amazing for our setup! He was very detailed oriented and explained everything to us in great detail. He went the extra mile in every way!
We have multiple security services with Bates and we just added a new one at Al’s Bar. The folks at Bates are great to deal with- their install and service techs are the best.
Bates is always friendly, professional, and a pleasure to work with. Everyone from the sales reps to the techs to the customer service reps are easy to work with and always willing to help.
Bates Security is truly a one of a kind company. If you are looking for a security company that promptly delivers top notch customer service, state of the art equipment and technology, look no further. Bates Security checks all of those boxes for me and my family. Thank you for keeping my loved ones safe Bates Security!
Bates Security is the most helpful, responsive company I have had the pleasure of working with. They go above and beyond to make sure you are 110% satisfied with your security system! Highly recommend Bates Security!
Chris (Deadpool haha ) has been phenomenal!! He truly Understand customer service and took the security of our businesses very seriously. He was great to work with and very thorough. I highly recommend!
James was extremely friendly, thorough in his check of my security system, and very knowledgeable in explaining and reminding me of safety precautions. My relationship with Bates for many years has always been A+!
My company recently assigned me to our facility in Lexington, KY. I am impressed with the depth of the quarterly inspection, especially as conducted by Jerel Prater. He was very professional and engaging. He knows our facility and was …
Bates Security is the best security company in Kentucky. It is a professional company. The staff is great. Every one there is wonderful to work with stay safe and thank you for everything. You are the best of the best.
Chris B and Chris S were very efficient and professional and did an excellent job with our complex installation! I would very highly recommend them both!
Nick and Trenton were very professional and completely explained details of the equipment.
At 3 AM I got a call that is urgent from Bates monitoring! The battery on my backdoor sensor is low! It’s urgent so we just call you and wake you at 3 AM! Meanwhile if Bates had performed the annual inspection as promised in my contract the …
BATES SECURITY, Is the Best, I am very happy with them .The Employee are GREAT in Sales and installers that came to my home very knowable and professional. Thank you James & Stephanie. …
Wow!! Bates Security has the best customer Service! They are always very personable and helpful with everything! Every person I’ve spoken to had been so kind and not to mention the value of security they provide is TOP NOTCH!!
Josh was wonderful! He was extremely professional and even told me about/showed me features on my plan that I didn’t even know were a part of the plan I already have!
Bates Security is one of the most professional companies I have worked with. Always attention to detail, they have a great support system in place and the owners are hard working and accomplished in their field. …
Jade at Bates Security is always amazing! When I contact her for something, she always responds right away and handles it accurately. Even if she isn’t the one who is able to handle my request, she makes sure it is taken care of promptly and communicates thoroughly throughout the process. Jade is a real joy to work with!
The safety and security of my home and family are most important and I wouldn’t choose any other company! The Bates Family have cared for my family for 3 years and we couldn’t be happier. We owe our sense of security to their watchful eye and knowledgeable staff! Thanks guys!
Bates Security is a wonderful company. Home and family security is priority one for us. We appreciate all that Bates Security does to insure protection. Their customer service is great knowing we are talking to someone locally and cares for their customers.
We have used Bates Security for 12 years and I can’t imagine any other security company monitoring the well being of our home. They are extremely attentive and the time it takes for them to dispatch the authorities is FAST. Their sales …
Set up appointment for quote, because I wanted to use a good local company for our security needs, but the representative for Bates was a NO SHOW! What kind of service will you get from them if they can’t even show up to quote you their products?
I highly recommend Bates Security. We have been using their services for a year and have been very satisfied with their system . Their customer service is top notch. Bates Security gives me and my family reason to feel safe and secure in our home . I will never be without a security system again.
I spoke to Von at Bates Security to update my profile for my service today. She was very pleasant and courteous and we made some needed changes to my profile information. I am very satisfied with the customer service at Bates.
Reynolds Bell
Chris and Jordan were awesome to work with. Gave us all the time we needed to ask questions and did an excellent job on the installation.
The Bates tech was very professional and very informative. He was great. Everyone that I have ever dealt with at Bates Security have been very friendly and professional. Thank you!
The Bates install team was fantastic. They answered all our questions. Worked with us on the the best places to install the cameras. Downloaded everything on our phones for us and showed us how it all works. Highly recommend using Bates for all your Home security needs.
Bates Security is the best experience I have had with any service in my home. They are very professional, always on time, and are available to answer any questions I may have. I feel great about doing business with a local company, and plan to stay with them for a long time!
Randy was tremendous salesman. Very helpful, knowledgeable, and personable. He made the purchase smooth and easy. I would highly recommend Randy and Bates Security.
It is always a five star experience when we get to work with Crystal or Kaitlen! What a wonderful team over there at Bates. They provide high quality security and integrated systems at a reasonable price. Thanks for all you do Bates!
The guys showed up on time, great about staying in contact and giving me updates. They encountered several challenges but come up with solutions and did exactly as I requested for the set up. They had me check everything, explained all the …
Bates security is an incredible security company. They have never failed to call or report on any alarm. Their customer service is always 5 star and your concerns becomes their concerns, they always go the extra mile. I have been with them for nearly 20 years. They’re not many companies you can say that about.
I have always had great service from Bates. Chris added our camera today and he is so knowledgable and made sure I knew how to operate before he left. He is awesome!!
Chris was an absolute pleasure to have install our company security camera system. He was friendly and very informative. Additionally, Chris didn’t leave until he was sure we all felt comfortable with using the system. Highly recommend!
My employer has used bates security for years now. In general they are very responsive; over the years we have had issues with some of our hardware, and it did take them 2 trips to get it sorted out but they were very professional and …
I’ve always felt comfortable and secure with Bates Security. We are long time customers and their service professionals are very quick and accommodating. The keypad is user friendly as well. I would recommend Bates to anyone.
Out of all the people I’ve met in the last month throughout new homeownership, Bates Security staff have been some of the best! As I take my time moving back and forth between Louisville and Lexington, the security system has given me peace of mind. There’s no price for that! Great service, with a human touch.
Chris and Brady did a fantastic job going through all of their systems that we had installed at our agency – cameras, door access points, and intercom systems with door trigger release. They were professional and polite and very helpful. Would definitely recommend!
Excellent service! From the beginning when Lisa Young first visited our home to give an estimate. …
Bates Security is a great company to work with. Their customer service is exceptional. Their staff is very knowledgeable and always willing to help when needed. Danny Goodpaster recently gave a presentation to the Deacon/Trustee board at my church and brought us up to speed on our new video monitoring system. Thanks again Danny.
I’ve had my security system from Bates Security for over twelve years. I’ve been very satisfied with the equipment and their service. I’m especially grateful for their quick response when my alarm goes off. And for their cheerfulness when I confess that the alarm was set off by accident!
Chris and Joe knocked the job out fast and professional. Chris has done alot of work for us and I’ve never had a bad experience, he is knowledgeable, professional, and a hard worker. Joe appears to be the same and together they make an excellent install team.
Brad and Stephanie came to my house for first appt. They were so friendly and so easy to talk to. so very professional. Not only do they have great products but what sold me was their wonderful customer service. I highly recommend Bates Security.
I have shopped around with several companies for good home security and health alert. Jerry Coy was OUTSTANDING. He was professional yet down to earth. Did not try to push anything on us or upsell products. He listened to our concerns and …
Chris B. (Bates Technician) was very professional and did a great job on upgrading our current security system!
I would highly recommend Chris B. and the Bates Security team!
The team at Bates Security were outstanding! I had been dreading getting our company set up with security cameras and just KNEW that it would be like going to the dentist and getting my teeth scraped! However, from the moment that Chris …
Jerry Coy came and explained to us about Bates Security. We were every impressed with his presentation & signed up with Bates Security. He was very professional & we did not feel pressured to purchase. Dustin Martin came to install our …
Can’t say enough good things about Marcus R. with Bates! Marcus has a great attention to detail and so easy to work with. Highly recommend Marcus and Bates for all of your home security needs!!
Bates has provided outstanding service for my personal home for many, many years now. Nothing but great things to say about this company and their wonderful team. They also take great care of our business needs over at BACK Construction and have done a great job there as well. Highly recommend.
We have trusted Bates Security for almost 17 years. We have never had any unsolved or disappointing issues with this company. Can hardly remember any system issues at all. Employees and all the service/maintenance crew always friendly and prompt. I highly recommend Bates Security.
I had another security company come in for an estimate. I really felt like they were severely overcharging. I called Bates, felt comfortable that Lisa was giving me a legitimate estimate, and went forward with them. Service (including installation and monitoring) has been great, no complaints!
Today Bates came to my home and installed a new system. I could not have asked for a better Techician than Dustin. He was very informative and friendly. He took his time and explained everything to me and my husband and made sure we …
Installation crew were super professional Nd really took the time to help all of our staff and affiliates set up devices, answer questions, and taylor our system to fit our specific needs. I would totally recommend Bates.
Greg worked hard to get our current system switched out. He was here all day and when the app was struggling to connect, he stayed and made calls until it was straightened out. They were respectful of my time and activities and were patient with my questions. Highly recommend!!
Couldn’t ask for any better service. Chris who did the install was polite, professional, informative, and walked us through every step of what he was going to do before doing it. He left zero mess and the install including cameras was very clean. Seems to be a really good company, and ask for Chris to do the install!!
Jerry was very efficient at recommending the equipment we needed. Dustin installed out system carefully and explained everything along the way. The customer service is amazing with Bates Security as well. I love that they are local and are …
Very professional and hard working. The installer spent quality time in ensuring the system worked excellent and was very patient in explaining all aspects of the job. This is the prime example of why I went to Bates security and left ADT …
From my sales person Lisa Young to my two installers Chris Curtis and Greg Slagel the service provided was stellar. On time, efficient, professional, respectful, and following CDC guidelines for Covid, all three of them were a joy to work with and I have complete confidence in their installation and future customer service needs.
Very professional service from my Bates technician. He provided a comprehensive review of the various codes needed to navigate our security system. He informed me of the changes in call procedures during the hours of 8 am – 9 pm/ 9 pm- 8 am. Thank you Bates security!
Bates Security did an amazing job . From Randy being the sales rep , guiding our company to all the equipment we would need for a tailored installation. Thank you Chris, you did an excellent job!!!!
I wouldn’t trust anyone else to keep my family safe. Chris was our technician and he was so thorough in checking our entire home for setup. He took the time to show me exactly how to work my system and he allowed me to actually learn while …
Installer was very knowledgeable and explained concisely operation of the system.
Pricing was exactly as expected …
Greg Curtis and Nick Hudson did an outstanding job on our church security! They had to leave the job due to a weather emergency but both volunteered to come back Saturday to finish the install. They did a very clean job and trained us to use the system before they left.
Very excellent service! Technician made sure I completely understood operating the new cameras and was very easy to work with. I can wholeheartedly recommend him and can say that Bates Security has always provided outstanding service.
I could not be more pleased with the service & attention I have received from this company. Marcus is absolutely the best, not only is he very knowledgeable about the products & the company, he could answer any question I had, you can …
Bates, was great! Marcus came & did the installation he was super helpful & explained everything very well. The job went a little longer because we had some contractors at the house, but he was very understanding & stayed until everything was done & we understood the new system. Definitely glad I chose local & happy with everything.
Nick installed my system. He was professional and very knowledgeable. He answered all my questions with great clarity. I would definitely recommend Bates. Thank you
Chris was very helpful in setting up my account and getting my unit back online. I really appreciate his patience and dedication to completing the job in a short turnaround for me. Thanks for the great service; his work ethic definitely …
Very professional and polite personnel. Knowledge of products and services. Chris did a fine job on installation and educating two non technical folks on our security system. Been very pleased with Bates to date.
Excellent customer service! The install was done by a well trained technician. Marcus was friendly, professional, and knowledgeable. He went the extra mile throughout the entire install process. His explanations were thorough, and he was …
We had to call a few times to to get a better understanding of what to do in certain cases and they were always there willing to help. Very understanding and super nice. They felt like family by the time the installation was done. …
Bates takes care of our security alarm & camera system for our business. They have always been very professional and responsive to our needs and concerns. Their technicians (Josh is wonderful) and their customer service contacts (Lisa plus …
Lisa accompanied the installation team and was very helpful. Nick and Trent were very efficient and professional. Installation was done in a clean and orderly way, and went smoothly. They explained the procedures of the security system well. We will definitely recommend Bates for those looking for a security system
We love Bates and pleased with our service. Trent was great getting our system up and running. He was very knowledgeable and helpful.
Nick Hudson was our technician. He was excellent! He installed our security system in a timely manner and made sure we understood all operation procedures. I would recommend Nick and Bates to anyone.
Had a couple of techs come and remove a system from my old house and reinstall it in my new home. These guys were great! Went straight to work and as issues came up talked me thru my options and helped me decide what would be best. They …
My team did a great job connecting my system and testing it. My panic button called police and they were here in less than 2 min.. it was actually an accident, we thought system was still on TEST, but it wasn’t. It was a live call and it …
Fantastic experience! Our tech (Marcus) was incredibly kind, professional and communicative which was so appreciated considering our chaotic schedule with four children! He was amazing at walking us through the system and thoroughly …
The installation of the service was excellent. Josh and Lawrence were very professional. Cameras and doorbell much better than we had with previous service.
Nick did a very thorough job with our install today and did a great job explaining the system! Lisa also was excellent in explaining the different security options for our home!
I worked with Jordan N who was very professional and answered all of my questions throughly. He advised I should add a “water bug” sensor to our alarm package because of our basement. The sensor alerted me when our basement had a leak and I …
Our two installers, Trenton& Nick did a terrific job. Very professional, polite and cleaned up after each mess made. They were delightful young men to have in our home. Can’t say enough about their work. Thank you Bates Security. Great system!!
Excellent service and installation process. Courteous, and left the place exactly as they found it minus the new system. Even went out of the way asked for our broom to clean up some dust from the install. Walked us through every step of …
Nick H. and his team mate did an awesome job at the install. They were very professional and knowledgeable. They made sure that I was totally comfortable with my new unit before they left. …
A great experience, from the initial consultation to the installation of the system. Lisa is very knowledgeable and answered all the questions we had. She took the time necessary to walk around our residence and advise us on the most …