ABOUT Founded on the idea of “People Helping People”, we are committed to offering our members competitive rates, quality services, and excellent personal service. Baton Rouge Telco Federal Credit Union was chartered more than 80 years ago to serve the employees of Southern Bell Telephone and Telegraph company. Since then, we’ve expanded our membership to include anyone who lives, works, or attends school in a ten parish region (Ascension, East Baton Rouge, East Feliciana, Iberville, Livingston, Pointe Coupee, Saint Helena, West Baton Rouge, West Feliciana and Tangipahoa Parishes).
| Sunday Closed Monday 8AM–5PM Tuesday 8AM–5PM Wednesday 8AM–5PM Thursday 8AM–5PM Friday 8AM–5PM Saturday Closed |
13404 Airline Hwy, Baton Rouge, LA 70817
The customer service representative was pleasant and very efficient.
Every good customer service !
Excellence customer service
I just love the people
Never picks up the phone
A good friendly experience.
VERY HELPFUL AND POLITE AS ALWAYS!
The very best Federal savings and loan anywhere
They have great service very nice.
Everyone is so friendly helpful with my needs.
Extremely friendly and helpful and good rates!
Always convenient and quick, never ay troubles.
Horrible Credit Union! I will never bank there again!
-Valencia Landry-
Everything is always great every time I visit.
Great service! Very professional,Very helpful and polite.
Great people here; like family.
Excellent , professional . Went out of their way to accommodate my wishes
Just started banking here, people are very pleasant to work with.
Friendly staff and quick service. There is hardly ever much of a wait.
I think telco have grest customer servicesany time icall they asst me right away
The staff is always friendly and today went above and beyond with helping me solve a problem. Highly recommend BRTELCO
Opened my first checking/savings accounts here. Always friendly and quick service.
Very quick and easy to work with! No long customer service calls and very personal service!
She was very Professional and Courteous
Great Job👌 …
It was great, professional and very fast !
Great customer service. I’ll definitely be referring my friends to the branch.
Great personal customer service. Met my financial needs and very happy customer
Great service just don’t ask for a loan unless you have A1 credit… not just good credit but excellent credit.
Great place for all my banking needs. Always friendly, always fast service.
Best service ever when I walk in Tara and Sam make me feel like family I don’t my see myself ever going anywhere else
Listen, explained and was patient
Monica was a tremendous help!!
Wonderful and caring staff!! When they’re so many others that don’t care about their job or the customer, it’s a breath of fresh air to see people that do.
Prompt service with a smile and greatest of courtesy, helpful and knowledge window clerks. Thanks a million and have a blessed and wonderful new year.🙏🏿 …
The team member at the counter directed us to an officer that could assist us with our request. The officer was very helpful. Both team members were very courteous.
The staff at BR Telco is always pleasant and helpful! Thanks to Breanna for your help and professionalism with my loan!
CSR was very polite and informational.
Lisa Brouillette helped me today and she was delightful, knowledgeable and was able to answer all of my questions. So happy to be a part of BR Telco!
i’ve never had issues at Telco and they are always willing to help me and they go above and beyond to make sure their members are taken care of properly. I am so thankful to have a location close to my house now 🙂
Was very helpful was in class and couldn’t make it to to the bank and speak to someone about my account they did everything over the phone while sitting in class.
Breanna is amazing she is always fast to respond and always so helpful!!
Always smiling faces when you walk in the door. The folks here are very helpful and take care of what you need. Couldn’t ask for a better place to take care of my banking needs.
Telco is one of the best in Baton Rouge! Special Thanks to Mrs. Danae Reed for helping me secure a loan for my new truck.
Overall experience was great. HELOC application was processed quickly and within 3 weeks we closed on the loan. Closing was quick and informative with any and all of our questions being answered. We were in and out in less than an hour. Thanks.
Ms. Lakendra Guidry at the Airline location in Baton Rouge, Louisiana is the best Customer Service/Representative one can ask for. She answered my questions with instructions and she was very courteous. This is how you do business!
Making a personal loan was a great experience at BR Telco. No fees, great rates, and wonderful personal service.
Many thanks to Breanna for all the help she gave me on my visit on Tuesday. She was very patient with all my request and showed much professionalism. She was very kind and generous with her time for me. Thanks, Breanna!
Mrs. Reed helped with all my needs in a timely and personal way. Even though I only see her now and again, as I have a need, she greets me as though we have known each other for ages.
Thanks for the experience!
HANDS DOWN the best experience with banking I have ever EXPERIENCED! BREANNA CALLOWAY is the BEST! She got me better than anything I asked for. She rocks!
As a 23-year member, Telco has taken care of my every banking need. The staff is always friendly and very helpful. Couldn’t ask for a better group of folks to take care of my money.
Excellent Customer Service. Very professional, knowledgeable and polite employees. I would highly recommend Baton Rouge Telco to everyone.
I’ve been banking with BTR for some years now(along with my mother) and now my two daughters. I truly love and appreciate the associates there! They are kind,they listen,and will take very good care of whatever the situation is. Things …
The business I had with BR Telco Federal Credit Union was great. I have never done business with a financial institution that was this easy. Danae made my first experience wonderful and I’m sure I’ll be doing more with them in the future.
My last visit with baton rouge Telco was considerate as always. The staff is friendly and polite as usual. They’re also very helpful.I recommend Baton Rouge Telco for anyone ready to open an account or vehicle and auto loan.
I have only had the best experiences with Baton Rouge TELCO! Friendly, courteous, helpful, prompt and knowledgeable are all words that I would use to describe my visits (in person, on the phone, and email). Thank you for the best customer experience!
Savannah was awesome with helping me understand an issue with my account. Love BR Telco!
I’VE BEEN A MEMBER OF BATON ROUGE TELCO FOR 21yrs…. THE EMPLOYEES ARE FRIENDLY AND HELPFUL…. NEVER HAD A PROBLEM WHILE BANKING WITH THEM…. I’VE TOLD FRIENDS AND FAMILY ABOUT MY EXPERIENCE BANKING WITH THEM…. TODAY SEVERAL FRIENDS …
Hours clearly state online this branch opens at 9….sitting in the parking lot and there is not a person here.
I can not express how grateful I was to have Angela Fontenot on my case!!! I was so scared to apply for a loan but she walked me through what was best for me and my current situation. I called her ALOT with questions and she’ll always …
Easy and positive experience. They stayed in touch keeping me updated throughout the process. I’m very pleased. Thank you.
The only bank I use that holds a measly 800 check.. Even 500… For weeks. Makes no sense. My other account doesn’t do this weird that telco does 🤔🤔🤔🤔🤔🤔 …
Be careful with this federal credit union they run your credit without disclosing it which is required by Louisiana law. Which will cause a impact on you’re credit. I already filed a report Friday 6/4/21 to consumer reporting agency for …
I have been a member over 40 years with Telco. I have moved to another state, however, I am still a member. Savanna in Baton Rouge and Maria in Hammond has treated me like VIP member. Thank you ladies
In the age of everything digital, it’s still nice to walk into a banking establishment and see a smiling face. Baton Rouge Federal Credit Union is a place that always makes me feel valued. They are always willing to help me in any way with my banking transactions. They are truly genuine and courteous.
Our family credit union featues Telco as a shared branch. Telco is in the front of our neighborhood so we typically use its services over our main branch. …
It’s been almost 10 years since I’ve owned a credit card or needed a loan, so when I decided to purchase a new car, I worried my credit score might be an issue, regardless of my income. I explained this to Sonya, at the Airline branch, and …
Hello my name is Bradford. I am the CEO of many businesses in Louisiana. This week I had the pleasure of doing business with Breanna Calloway. I was very upset not being able to transfer money from what I thought was my credit line only to …
Had a unique challenge with my mother’s estate and Danielle was amazing. She was patient and listened to my story. She engaged other departments and in the end was able to provide the documentation I needed!! Great experience all because of Danielle!!
LOOK NO FURTHER! This is the credit union to bank with! Lakendra Guidry made the car buying process super smooth and quick! We were looking to buy a car for our 2022 high school graduate and it is done!🙌🏾 Thanks Lakendra! …
HorribleWake up peopleYou are being overchargedEmployeesAre being toldTo write good reviewsOn this siteBeware of Telco
The Ladies that work the drive through at Telco on Airline Hwy in Baton Rouge are just wonderful. They are always pleasant and do their best to help in anyway they can. They brighten my day when I use the drive through. Thank you Ladies for your wonderful customer service!! John D
It was a pleasure talking with Breanna and I would recommend BR Telco credit union to anyone needing the services of a credit union.
I absolutely love this credit union, I only started a relationship with them when my father’s car was financed by them. They are always friendly, attentive and caring. I am about to change most of the accounts to them.
Breanna C at the Airline location was AMAZING to work with! She was knowledgeable and patient with me through my auto refinance.
Closed earlier than stated time. Had an extremely large check to deposit for transfer to new account. 😐 …
I went to get a pedicure. When they ran my debit card it came back as ‘possible credit fraud’!I paid with another card and told my husband about the problem. He call Telco in Baton Rouge while we were still in the parking lot of Soirée …
Just join an was approve for credit the same week. Thanks Breanna Calloway.. The best
This was the most pleasant experience I’ve had with a bank! Ms. Calloway is awesome! If you’re looking for a great banking experience Telco is definitely the place to go! So happy I was referred to them! 😊 …
I always have a great experience at Telco. The staff are definitely by far the best when it comes to Customer Service. No matter what you need they are friendly, good listeners and helpful. I recommend Telco for all of your banking needs.
I’ve been with telco for several years and they have always been very helpful savannah helped me open an account for my son several years ago and she was extremely nice and shared with me the knowledge I needed to get my credit right and …
Ms Gina was awesome Very knowledgeable about the online services and. Very professional. Made me fell like I was family !!
I was contacted in a timely manner and the transaction took place very smoothly and I was very happy with the service.
Savannah was amazing in helping us with everything! She answered all of our questions and only one phone call away for future ones! Thanks again for all your help!
Breanna and Ms. Williams were so friendly, helpful and fast! They are most definitely a great asset to your company.
My experience with Breanna C. Was amazing. She handled everything requested of her with accuracy, promptness and was extremely polite . She also offered other services that I was able to us. I would definitely recommend Mrs. B to anyone …
Gina was the best! Very helpful and pleasant. She is now my personal banker! Ask for Gina if u need any assistance ❤️🔥❤️ …
I’ve dealt with Telco several times for different reasons over the past probably 8 years from financing a new car to taking out a personal loan and most recently refinancing a truck at I just bought from a dealership that gave me a pretty …
First Time Joining A credit Union and the best decision ever!!! I will suggest this credit union to anyone, BR Telco FCU Is the Best… if you need help they will take care of you and treat you like family.
I can only say great things about BR Telco!! Everyone is so helpful and understanding. I had been going through some hard times which has caused me to fall behind on my car payments and Mrs. Sadie Williams (Collections) always made sure she …