Internet service provider, Bay Country Communications
Bay Country Communications has been proudly serving the Eastern Shore since 1989. We are committed to providing high quality solutions at affordable prices. We train our employees to … See more
Very respectable, considerate people to do business with. When issues with service come up there is not much time in between the issue being addressed and resolved.
I have been a customer with Bay Country since they went into business. As always, love the service. I call for assistance and they are always willing to help.
Continued technical issues, numerous messages left at office, not one call back. No, your HBO service is NOT fixed, even though you claim it is, still issues. And now all internet and cable down and the only response is crickets…
Couldn’t of asked for a nicer tech than Hank Lauck, and he had the answer to every issue that came up..very professional and courteous. Loving my service from a local company.
Really wish they would put Fiber down Phyllis Dr in Hurlock Md then it would be a 5 star. Edit thank you for telling me fiber is on it’s way can’t wait. Would you say the next 2 months it will be there
The secretary/ receptionist is the most rude inconsiderate and snotty person I’ve ever dealt with. She acts as tho it’s her company, and refused to let me speak with her boss. My service is out and has been for several hours and when I …
BCC .. worked hard to accommodate our location. Made it affordable to have fiber optic service. Communication and guality installation / trenching was top notch.
Big thanks from a great company, with great service and very fast installment, only a cpl day after placing my order they were here installing my TV and Internet with very fast internet speeds and clear HD TV
The lady who picks up the phone is horribly rude. Do not recommend calling, she belittles you and any question you ask she tries to make you feel like you’re the idiot for not understanding. There’s a lack of communication skills and this …
You pay over $100 for the “better internet” and here lately, it’s been going out once or twice a week or several times in a day!!! For the price, definitely not worth it. Not impressed. Would switch if we could.
Very nice to use BCC as they are much better quality and service to lots of other companies providing service out there. Would highly recommend them to others. Very quick to Install and service works great
Lost internet and phone for over 6 days in Feb. and was given the explanation that it was because it was cold. Internet service was needed for work and loss of internet was inconvenient and I had to pay for another internet service for …
I have experienced excellent customer service from the personnel at Bay Country Communications. Every time I call they are professional and quickly assist me with my issues.
Fiber optic internet comes to Salem MD! Installation crew was great did and what it took to run the fiber into our house. Got cable and high speed internet! Good bye Hughesnet and Direct TV. No more storm interruptions of service and now …
Just upgraded our service with BCC. Technician was very knowledgeable and helpful. Customer service was very helpful in helping us picking a plan. Very pleased with our choice to stay with a local company!
I called to get 2 lines added. I was scheduled for the next morning. Exceptional service from the office and the gentleman that came here to hook it all up. He took the time to make sure everything was working and was very personable. Very happy.
Covid-19 hit my family hard and we’ve struggled to stay above water. When my Internet and cable was cut off I worried about my daughter’s virtual school. Bay Country worked with me to not only keep the internet on for school but also the …
I have had Bay Country Communications television service for years.
I upgraded to their digital service back in March and am sorry that I did not do this sooner. The staff is always pleasant and is very accommodating.
My wife and I have a home in Southern Dorchester County and a home in Baltimore City. We have BCC for our WIFI Service in Dorchester and a well know international provider for Baltimore. Through the pandemic we spent a lot of time in …
Finally got high speed internet where my only options were satellite and hot spots! I am in Streaming Heaven!! No more buffering! Thanks BCC, well worth the wait!
What a super company. They do what they say and treat you with respect. Having dealt with larger isp who don’t honor there word these folks go beyond the call of duty. Highly recommend to everyone
The people are great ! Friendly and very knows exactly how to handle any situation . More affordable than the other cable company . I’m really glad I went to them .
Had an issue with my Network Extender (Booster) responding to my internet. Spoke with Dawn on the phone and she resolved the issue for me and the Extender is back up and running. She was patient and professional and I’m greatly appreciative. Thank for you for all your help!!!!
Best service and staff!!! We love Bay Country Communications Dawn always gets the job done and in a timely and friendly way!!! They go over and above for their clients
Bay Country Communications delivered on what they promised . From my initial contact with Brian Roche, to the site meeting with Hank Lauck and the experience with the actual install crew….. Aaron and Andy it was a very positive …
Excellent customer service! Bought a home with fiber internet, the service was transferred and setup in minutes. Couldn’t give 5 stars only because TV service is not available in my area, so there is no package discount.
I have been with Bay Country Communications from its founding — through its infancy and growth into a mature and professionally run operation. I recently experienced an issue with sporadic video and stuttering audio and it was a …
Was installed with the basic package from Bay Country on 10/14 with no issues!! TV channels are crystal clear. Sent an email on 10/15 at 4:56pm to upgrade our service to the expanded package and at 4:59pm, my email had been answered and the upgrade had been made!! Awesome service!! Thank you!!
My name is Christopher Wulle. I spoke to Hank on the phone the first time to set up an appointment to have someone help me with my problem. Hank is the man! He’s kind, likeable, and very knowledgeable. He was able to see the problem I was …
Have had great service from this company since moving to Cambridge. Courteous, efficient and quick service from all employees.
Today 2 technicians came to replace the box which a storm probably destroyed, they go above and beyond what you’d expect. THANK YOU!
My Family here on Hooper’s Island, made the transition from hughes net to BCCTV for thier internet service, what a difference! Talking with a couple of BCC’s personal, they walked us right thru, on time installation, great customer service, …
I have been using the service for a couple of months. I am getting the speed I pay for. Questions for the office staff have been answered quickly. I have nothing but good things to say about Bay Country Communications. I would highly recommend them.
I would like to first thank Dawn. I am very grateful for your hard work, time, and courteous care you took with me. The install team included George, Chris, and Andy and they did an excellent job displaying their skills, knowledge, and …
An excellent provider to have for high speed broadband internet. Have run the gambit with Comcast, HughesNet, and a few others, in the places I have lived and not only is this service superior but the staff are friendly, knowledgeable, and …
We have had this internet service for a few years living in East New Market and it’s the only internet service that you can get living in the town of East new market . That’s why it is over priced because if you want internet you have to …
I noticed I didn’t have internet on a Friday and Saturday. So I felt ok but on Sunday morning still no internet. So I figured there was an issue. I contacted Kara and she got me in touch with Dawn. I got ahold of Dawn and she checked a …
BCC fiber was great in changing over service to our new house quickly and we were up and running in no time. Dawn was fantastic to work with and when I called them in increase the speed of our service it was taken care of in 5 minutes. Thanks again Dawn
Bay Country Communications was able to install a cable line for my new apartment with no issues. The trenching for the underground line was great and you could barely tell that any digging was completed! Dawn, the office manager, was very …
We just had fiber installed and we are very happy with the quality of service. The location of our house made the install more complicated than normal. Bay Country did everything we requested. Hank, Dawn and the team were very helpful!!!
I have been waiting for hi speed internet for ten years in our neighborhood so I had a low expectation bar. Bay Country Communications moved as fast as humanly possible to connect FIOS to our home. They made two appointments with specific …
They did a miraculous job bringing fiber to our home. Fast, easy to work with, great communication and super professional. Accommodating.
In today’s world of internet needs including TV, they are a game changer. …
The receptionist, Dawn was very pleasant and helpful!! This company is so popular that I actually did wait about a week and a half. The guys worked very hard to install my Internet. They were very respectful of my home and Nice. I would …
knowledgeable and informative techs, set up my internet quickly and explained everything about the modem and what the different indicator lights mean. looking forward to having BCC as my internet provider
Loving Bay Country Communications!!!! From the running of the line to my house to the installation of the wi-fi and tv service. The employees are friendly and know what they are doing. I was with Tidewater and my internet service was …
This internet is great. Thanks to everyone that ran the cable in the rain, and today to Ryan for working in the rain and mosquitos. You did a great job, explaining everything you were doing and getting my internet up and running. Everyone was courteous, friendly and very helpful.
Dawn at Bay Country Communications was exceptionally helpful and went above & beyond to help us get a Fiber internet connection to a house in E New Market that we had just bought for my mother. She was moving from out of state and Dawn made …
Recently I hired Bay Country Communications to establish a business account. I worked with the office manager, Dawn, to create the account and activate services. She made sure we were set up on the specified day, quickly and seamlessly. …
I was so pleased when we were finally able to get Bay Country in our area. It was a pleasant experience from start to finish. Dawn was so easy to work with and handled everything so professional. Great people and Great service!
Can’t seem to stay connected to internet and co not willing to figure it out for the long term. I am tired of paying for nothing reliable. It’s good when it works I will say that! Co won’t even acknowledge our emails anymore. It has been …
Bryan was very professional and courteous during the installation. He also helped us set up our other devices to recognize the new wi-fi system. A credit to your company.
I would rate Bay Country Communications at 0 stars if that was an option!! Don’t get me wrong, when the internet works it’s fast and smooth but when it’s messed up it’s the worst. And the customer service is just as bad!! My neighbors and I …
I emailed BCC TV to schedule to receive another cable box for an additional TV. The install appointment was within 24 hours of the initial email. The 2 young men that were sent to install this box were very friendly, polite and efficient. …
I am having home improvements and construction work done to my home. Dawn (in the office) was very patient and a pleasure to work with. She sent Hunter to my home to assess the situation, explain all the options for my peculiar situations …
We had intermittent tv issues. One tv lost signal. Serviceman showed up at the scheduled time. Very professionally diagnosed and repaired problem under the house in minimal time. Very courteous. Great job!!!
We had some issues with our tv reception. We called and left a message and Ryan promptly returned our call. He came and “did his magic” and everything is working fine. We are extremely pleased with Ryan and his work. Phil Bramble.
Bay country communications is Simply the Best such a friendly and quick install. It blew my mind, I wish I could rate 10 Stars! Thanks again Bay country communications, you have a customer for life!
We’ve lived on a farm with limited access to cable and internet. After moving we are now set up with great service! Ryan took his time and answered all our questions and concerns. Great job!
Working with competent, easy going people is an amazing feeling. We are
existing customers and needed an upgrade and additional service on our property. Call office, discuss issue or what you’d like to have done, schedule …
Dawn was very helpful when trying to deciding what we wanted for our services, She explained everything and had someone to our home the next day to have our service installed. Dawn’s the woman Thank you very much BCC!! She is top notch. The …
BCCTV recently upgraded my internet connection to Fiber. I can tell you my old cable connection problems have ceased. Way to go BCCTV and taking care of me to be the first on Cabin Creek Hurlock Rd to have fiber! It’s appreciated.
Everyone we interacted with was knowledgeable, efficient and genuine. We appreciated their candor in pricing, programming offering and cable installation. And the internet is blazing fast. …
Andy and Myles were courteous, efficient, and explained everything perfectly. They ran a speed test right after installing and our internet is at superior speed. Thank you from Newark MD!
Ryan did a fantastic job on the installation. He cleaned up everything that he worked on and he even removed all of the old satellite cables from the previous homeowner. He left my house with everything looking better than before he showed up.
I was amazed at the service and professionalism that I received from Miles and Andy today (6/7/22). They were very knowledgeable and answered all of my questions. The installation was quick and neat. In today’s world this was a breath of …
Great customer service! I am new to the area and Dawn made me feel right at home. She assisted me with setting up my service fast during the FIRST week of my move in. Ryan the technician came out immediately and helped me set everything up …
Special thanks to Bay Country’s top notch technician Hunter who helped with site preparation and logistics for the Cambridge Ice & Oyster Festival. He was incredibly thoughtful, thorough and patient, ensuring a safe and successful …
The service techs have always been number one. We had an issue with internet today and Hunter came out even when the office was closed to fix us up. Thank you so much!
Great work ethic and hooked us up quickly. We are officially in the modern world. Waited 20 years for high speed internet and we have it. Tutor anyone???
Installation was scheduled between 10 and 2. Ryan was here at 10:10. Quick installation and explained everything. That’s the way cable installation should go!! Thanks, Ryan.
The process of updating to fiber was installed by Ryan who was friendly. Professional, and explained every step to the process. Kara from the office staff is very efficient helping in all questions being answered.
Their prices have increased dramatically. They refuse to reconnect all my tvs they disconnected and reconnect my splitters that they used, and they want me to hand deliver the equipment back to them. Oh and Dawn their office manager shes a …
I am a remote Network Engineer that worked with an Engineer from Bay Country Communications in support of a live coordinated hardware swap. I don’t often go out of my way to review businesses in this capacity, but as someone who has had to …
I am very satisfied with the professional and timely service we received with our instillation today. Andy and Miles arrived on time and explained what the process would be to complete the Instillation. They then got to work and we’re done in no time. Thanks!
Customer service has been great and installation was a breeze. Andy and Miles were polite and knowledgeable…we were impressed with quick install and the service has been awesome so far!!
I am very pleased with my upgrade from the basic internet service I had to the fiber optic internet service. Prior to the upgrade, I had internet issues several times a day and now I have had none at all. The technician that came …
Just got BCC installed in our home and Ryan was unbelievably fantastic to work with on the installation. He helped us navigate and find a way to make it work in a specific room and could not have been nicer! …
We just recently were able to switch over to Bay Country. They made the process very simple and easy for us. It was the first time I’ve experienced an internet provider arriving on time. Their worker, Ryan, was polite and professional. Not …
Excellent service. Dawn at the office walked me what’s involved, Andy outlined where cable would be trenched. Ryan did the install, setting up for the best signal strength and coverage.
A huge shout out to our technician, Ryan, who was efficient, professional, and friendly during his visit. He fixed our problem quickly and even noticed a low lying phone line in the yard that he suggested we call the phone company about. We appreciate you Ryan!
I just got fiber installed in my home through BCC. They have been great to work with. The install was quick, easy and, exactly the time they said. Their employees Andy and Miles were very professional, polite, and efficient. After a brief …
We had a problem and they made it a point to get to us before the holiday! Excellent service and both were informative to help us in the future! Thank you so much for getting us back up and running this morning. Merry Christmas!
The new customer experience with Bay Country Communications was exemplary from initial call to their offices, the scheduling process, status updates and actual installation. …
Thank you Bay Country Communications for sending Ryan to do our install. He was on time. He was so professional and patience with me. He was very knowledgeable and did not leave until I was very comfortable with my new cable service.
Internet installer tech was great. Up and running in less than an hour. Internet working sweet at this time.
Amazing performance from dish technology. Quick & easy install. Love it!
Service is horrible.
5 Star Service
goof
Fantastic company!
Horrible service and phone manners
Very difficult to deal with not friendly at the counter.
Inconsistent WiFi with persistent lapses in service.
Great local company great local service!
Great local company to support and work with.
Dawn provided excellent technical support!
I lose the internet connection at least 5 times every day
Excellent!
Excellent service and communication. Very pleased.
Great customer service!
Do not use this company …no clue what they are doing. Very unprofessional!!!!
Customer service is always awesome especially with Dawn.
Patient and courteous
Lady @ the front deck iz a wonderful wonderful nice lady. Anything I need she’s very helpful..❣️
Dawn was very polite and helpful
I called to have my service fixed they never called back went there to cancel i have hughs net know
Every time I call I have gotten excellent customer service! Thank you for the help this morning!
Cheaper then other cable companies and install very quickly too.
Quick, courteous, helpful, .
Awesome office staff , Dawn in particular…
Pitiful!!!!!! Every week it’s something wrong with the cable, seems like after all these years they’d have all the bugs worked out!!!!!
Excellent
Poor internet, very slow. TV channels are always going on and out. Pay extra for HBO to have blacked out channel.
Arrived on time. Did a good job.
Highly responsive to calls and very diligent techs.
Excellent service and installation team was awesome
Great customer service! They took care of me on the first phone call.
Thanks so much install crew was there early and did a great job totally happy with internet on hoopers island
We just set up internet services with them and the process was simple and everyone we worked with was fantastic.
Very respectable, considerate people to do business with. When issues with service come up there is not much time in between the issue being addressed and resolved.
The team at BCC is always super helpful and responsive!
I have been a customer with Bay Country since they went into business. As always, love the service. I call for assistance and they are always willing to help.
Hank and Hunter provided great service! They were early to the appointment, and took the time to explain what the problem was.
Bay Country Communications is top notch! Very professional from top tp bottom.
Install was fast and clean! Super happy!
Very professional installers. Great customer service.
Ryan was on time, courteous and explained everything well.
Continued technical issues, numerous messages left at office, not one call back. No, your HBO service is NOT fixed, even though you claim it is, still issues. And now all internet and cable down and the only response is crickets…
arrived in timely manner, polite, and did good work
Ryan the tech with Bay County Communications has been fantastic.
Couldn’t of asked for a nicer tech than Hank Lauck, and he had the answer to every issue that came up..very professional and courteous. Loving my service from a local company.
Thank you for the upgrade, it’s a fantastic picture and easier guide to use!
Also, the technician, Hunter, was outstanding! Awesome customer service!
Been with this company for over 20 years. They have been quick to take care of any problems.
Bay Country Staff worked with my Grandmother to connect her house in the country to internet. EXCELLENT CUSTOMER SERVICE !!
Really wish they would put Fiber down Phyllis Dr in Hurlock Md then it would be a 5 star. Edit thank you for telling me fiber is on it’s way can’t wait. Would you say the next 2 months it will be there
The secretary/ receptionist is the most rude inconsiderate and snotty person I’ve ever dealt with. She acts as tho it’s her company, and refused to let me speak with her boss. My service is out and has been for several hours and when I …
BCC .. worked hard to accommodate our location. Made it affordable to have fiber optic service. Communication and guality installation / trenching was top notch.
Big thanks from a great company, with great service and very fast installment, only a cpl day after placing my order they were here installing my TV and Internet with very fast internet speeds and clear HD TV
The lady who picks up the phone is horribly rude. Do not recommend calling, she belittles you and any question you ask she tries to make you feel like you’re the idiot for not understanding. There’s a lack of communication skills and this …
Professional installation, great office staff. Amazing that we have fiber internet.
The service I received was exceptional.
You pay over $100 for the “better internet” and here lately, it’s been going out once or twice a week or several times in a day!!! For the price, definitely not worth it. Not impressed. Would switch if we could.
The technician was friendly and showed me the equipment and told information I needed to know about it.
Very nice to use BCC as they are much better quality and service to lots of other companies providing service out there. Would highly recommend them to others. Very quick to Install and service works great
Lost internet and phone for over 6 days in Feb. and was given the explanation that it was because it was cold. Internet service was needed for work and loss of internet was inconvenient and I had to pay for another internet service for …
I have experienced excellent customer service from the personnel at Bay Country Communications. Every time I call they are professional and quickly assist me with my issues.
Fiber optic internet comes to Salem MD! Installation crew was great did and what it took to run the fiber into our house. Got cable and high speed internet! Good bye Hughesnet and Direct TV. No more storm interruptions of service and now …
Just upgraded our service with BCC. Technician was very knowledgeable and helpful. Customer service was very helpful in helping us picking a plan. Very pleased with our choice to stay with a local company!
I called to get 2 lines added. I was scheduled for the next morning. Exceptional service from the office and the gentleman that came here to hook it all up. He took the time to make sure everything was working and was very personable. Very happy.
Covid-19 hit my family hard and we’ve struggled to stay above water. When my Internet and cable was cut off I worried about my daughter’s virtual school. Bay Country worked with me to not only keep the internet on for school but also the …
I have had Bay Country Communications television service for years.
I upgraded to their digital service back in March and am sorry that I did not do this sooner. The staff is always pleasant and is very accommodating.
My wife and I have a home in Southern Dorchester County and a home in Baltimore City. We have BCC for our WIFI Service in Dorchester and a well know international provider for Baltimore. Through the pandemic we spent a lot of time in …
Wonderful service. Very knowledgeable and super friendly technicians. Could not be any happier.
Awesome fast service thank you so much!!!
Horrible service..internet on and off constantly and dumped O A N network as obviously they have become WOKE. …
Technician was wonderful and took time to explain how BCC worked
Finally got high speed internet where my only options were satellite and hot spots! I am in Streaming Heaven!! No more buffering! Thanks BCC, well worth the wait!
What a super company. They do what they say and treat you with respect. Having dealt with larger isp who don’t honor there word these folks go beyond the call of duty. Highly recommend to everyone
The people are great ! Friendly and very knows exactly how to handle any situation . More affordable than the other cable company . I’m really glad I went to them .
Had an issue with my Network Extender (Booster) responding to my internet. Spoke with Dawn on the phone and she resolved the issue for me and the Extender is back up and running. She was patient and professional and I’m greatly appreciative. Thank for you for all your help!!!!
Best service and staff!!! We love Bay Country Communications Dawn always gets the job done and in a timely and friendly way!!! They go over and above for their clients
Had fast Wi-Fi installed today very quickly at our vacation home. Very happy.
Andy and Miles were wonderful, professional, and quick.
Bay Country Communications delivered on what they promised . From my initial contact with Brian Roche, to the site meeting with Hank Lauck and the experience with the actual install crew….. Aaron and Andy it was a very positive …
Excellent customer service! Bought a home with fiber internet, the service was transferred and setup in minutes. Couldn’t give 5 stars only because TV service is not available in my area, so there is no package discount.
I have been with Bay Country Communications from its founding — through its infancy and growth into a mature and professionally run operation. I recently experienced an issue with sporadic video and stuttering audio and it was a …
Was installed with the basic package from Bay Country on 10/14 with no issues!! TV channels are crystal clear. Sent an email on 10/15 at 4:56pm to upgrade our service to the expanded package and at 4:59pm, my email had been answered and the upgrade had been made!! Awesome service!! Thank you!!
My name is Christopher Wulle. I spoke to Hank on the phone the first time to set up an appointment to have someone help me with my problem. Hank is the man! He’s kind, likeable, and very knowledgeable. He was able to see the problem I was …
Have had great service from this company since moving to Cambridge. Courteous, efficient and quick service from all employees.
Today 2 technicians came to replace the box which a storm probably destroyed, they go above and beyond what you’d expect. THANK YOU!
My Family here on Hooper’s Island, made the transition from hughes net to BCCTV for thier internet service, what a difference! Talking with a couple of BCC’s personal, they walked us right thru, on time installation, great customer service, …
The installation crew did a great job very professional and courteous.
I have been using the service for a couple of months. I am getting the speed I pay for. Questions for the office staff have been answered quickly. I have nothing but good things to say about Bay Country Communications. I would highly recommend them.
I would like to first thank Dawn. I am very grateful for your hard work, time, and courteous care you took with me. The install team included George, Chris, and Andy and they did an excellent job displaying their skills, knowledge, and …
An excellent provider to have for high speed broadband internet. Have run the gambit with Comcast, HughesNet, and a few others, in the places I have lived and not only is this service superior but the staff are friendly, knowledgeable, and …
We have had this internet service for a few years living in East New Market and it’s the only internet service that you can get living in the town of East new market . That’s why it is over priced because if you want internet you have to …
I noticed I didn’t have internet on a Friday and Saturday. So I felt ok but on Sunday morning still no internet. So I figured there was an issue. I contacted Kara and she got me in touch with Dawn. I got ahold of Dawn and she checked a …
The installation was quick installer was very knowledgeable. They installed fiber, the speed is crazy fast and reaches all 3 floors perfectly
BCC fiber was great in changing over service to our new house quickly and we were up and running in no time. Dawn was fantastic to work with and when I called them in increase the speed of our service it was taken care of in 5 minutes. Thanks again Dawn
Ryan is awesome, got my service back up and running.
Thanks man, Richard Taylor
Bay Country Communications was able to install a cable line for my new apartment with no issues. The trenching for the underground line was great and you could barely tell that any digging was completed! Dawn, the office manager, was very …
We just had fiber installed and we are very happy with the quality of service. The location of our house made the install more complicated than normal. Bay Country did everything we requested. Hank, Dawn and the team were very helpful!!!
I have been waiting for hi speed internet for ten years in our neighborhood so I had a low expectation bar. Bay Country Communications moved as fast as humanly possible to connect FIOS to our home. They made two appointments with specific …
I had Andy and Miles for technions. they did a great job
They did a miraculous job bringing fiber to our home. Fast, easy to work with, great communication and super professional. Accommodating.
In today’s world of internet needs including TV, they are a game changer. …
The receptionist, Dawn was very pleasant and helpful!! This company is so popular that I actually did wait about a week and a half. The guys worked very hard to install my Internet. They were very respectful of my home and Nice. I would …
Ryan & Chris were wonderful doing the install. Very professional & diligent!
knowledgeable and informative techs, set up my internet quickly and explained everything about the modem and what the different indicator lights mean. looking forward to having BCC as my internet provider
Loving Bay Country Communications!!!! From the running of the line to my house to the installation of the wi-fi and tv service. The employees are friendly and know what they are doing. I was with Tidewater and my internet service was …
This internet is great. Thanks to everyone that ran the cable in the rain, and today to Ryan for working in the rain and mosquitos. You did a great job, explaining everything you were doing and getting my internet up and running. Everyone was courteous, friendly and very helpful.
Dawn at Bay Country Communications was exceptionally helpful and went above & beyond to help us get a Fiber internet connection to a house in E New Market that we had just bought for my mother. She was moving from out of state and Dawn made …
Recently I hired Bay Country Communications to establish a business account. I worked with the office manager, Dawn, to create the account and activate services. She made sure we were set up on the specified day, quickly and seamlessly. …
Excellent fast and accurate service. Answered all questions and explained all options asked
I was so pleased when we were finally able to get Bay Country in our area. It was a pleasant experience from start to finish. Dawn was so easy to work with and handled everything so professional. Great people and Great service!
Can’t seem to stay connected to internet and co not willing to figure it out for the long term. I am tired of paying for nothing reliable. It’s good when it works I will say that! Co won’t even acknowledge our emails anymore. It has been …
Great service, tech was friendly and communicate everything very well.
The service person that came to install my internet was a GREAT
PERSON. Things could not have gone better.
Great service all around. They were on time, courteous, and installed my fiber wifi super fast. …
Bryan was very professional and courteous during the installation. He also helped us set up our other devices to recognize the new wi-fi system. A credit to your company.
Internet speeds are much faster. Everything works fine. Installer was great.
Andy and Miles did a great job, fast and courteous. Thank you very much.
Andy and Miles were great throughout the installation. Very happy with the service.
I would rate Bay Country Communications at 0 stars if that was an option!! Don’t get me wrong, when the internet works it’s fast and smooth but when it’s messed up it’s the worst. And the customer service is just as bad!! My neighbors and I …
I emailed BCC TV to schedule to receive another cable box for an additional TV. The install appointment was within 24 hours of the initial email. The 2 young men that were sent to install this box were very friendly, polite and efficient. …
Andy and Miles were both friendly, polite and efficient and worked well together.
I am having home improvements and construction work done to my home. Dawn (in the office) was very patient and a pleasure to work with. She sent Hunter to my home to assess the situation, explain all the options for my peculiar situations …
Couldn’t be happier with the service!! The serviceman was so nice and he explained everything to me- I really appreciate the fast service from BCCTV !
Brian Roche is a great tech to work with. Helped us efficiently deal with our hardware issues and troubleshooting.
We had intermittent tv issues. One tv lost signal. Serviceman showed up at the scheduled time. Very professionally diagnosed and repaired problem under the house in minimal time. Very courteous. Great job!!!
We had some issues with our tv reception. We called and left a message and Ryan promptly returned our call. He came and “did his magic” and everything is working fine. We are extremely pleased with Ryan and his work. Phil Bramble.
Bay country communications is Simply the Best such a friendly and quick install. It blew my mind, I wish I could rate 10 Stars! Thanks again Bay country communications, you have a customer for life!
Miles and his partner did an excellent job we are highly pleased very nice people
We’ve lived on a farm with limited access to cable and internet. After moving we are now set up with great service! Ryan took his time and answered all our questions and concerns. Great job!
Working with competent, easy going people is an amazing feeling. We are
existing customers and needed an upgrade and additional service on our property. Call office, discuss issue or what you’d like to have done, schedule …
Dawn was very helpful when trying to deciding what we wanted for our services, She explained everything and had someone to our home the next day to have our service installed. Dawn’s the woman Thank you very much BCC!! She is top notch. The …
BCCTV recently upgraded my internet connection to Fiber. I can tell you my old cable connection problems have ceased. Way to go BCCTV and taking care of me to be the first on Cabin Creek Hurlock Rd to have fiber! It’s appreciated.
Andy and Trout were awesome and super friendly! Serviced our home the same day we called! Highly recommend bay country!
Everyone we interacted with was knowledgeable, efficient and genuine. We appreciated their candor in pricing, programming offering and cable installation. And the internet is blazing fast. …
Andy and Myles were courteous, efficient, and explained everything perfectly. They ran a speed test right after installing and our internet is at superior speed. Thank you from Newark MD!
Ryan did a fantastic job on the installation. He cleaned up everything that he worked on and he even removed all of the old satellite cables from the previous homeowner. He left my house with everything looking better than before he showed up.
Installers were very knowledgeable, extremely polite and helpful. The install took far less time than I thought it would.
I was amazed at the service and professionalism that I received from Miles and Andy today (6/7/22). They were very knowledgeable and answered all of my questions. The installation was quick and neat. In today’s world this was a breath of …
Great customer service! I am new to the area and Dawn made me feel right at home. She assisted me with setting up my service fast during the FIRST week of my move in. Ryan the technician came out immediately and helped me set everything up …
Special thanks to Bay Country’s top notch technician Hunter who helped with site preparation and logistics for the Cambridge Ice & Oyster Festival. He was incredibly thoughtful, thorough and patient, ensuring a safe and successful …
Ryan was very knowledgeable, polite and efficient when he came out to install our internet service. Great experience.
The service techs have always been number one. We had an issue with internet today and Hunter came out even when the office was closed to fix us up. Thank you so much!
Great work ethic and hooked us up quickly. We are officially in the modern world. Waited 20 years for high speed internet and we have it. Tutor anyone???
Installation was scheduled between 10 and 2. Ryan was here at 10:10. Quick installation and explained everything. That’s the way cable installation should go!! Thanks, Ryan.
The process of updating to fiber was installed by Ryan who was friendly. Professional, and explained every step to the process. Kara from the office staff is very efficient helping in all questions being answered.
Their prices have increased dramatically. They refuse to reconnect all my tvs they disconnected and reconnect my splitters that they used, and they want me to hand deliver the equipment back to them. Oh and Dawn their office manager shes a …
BCC techs were on time as scheduled. Very professional, knowledgeable & helpful getting us set up for fiber optic. Great job good service, thanks
Andy and Miles were great with the installation of our internet service. Very professional, kind, and arrived on time and had the job done quickly.
I am a remote Network Engineer that worked with an Engineer from Bay Country Communications in support of a live coordinated hardware swap. I don’t often go out of my way to review businesses in this capacity, but as someone who has had to …
I am very satisfied with the professional and timely service we received with our instillation today. Andy and Miles arrived on time and explained what the process would be to complete the Instillation. They then got to work and we’re done in no time. Thanks!
Customer service has been great and installation was a breeze. Andy and Miles were polite and knowledgeable…we were impressed with quick install and the service has been awesome so far!!
I am very pleased with my upgrade from the basic internet service I had to the fiber optic internet service. Prior to the upgrade, I had internet issues several times a day and now I have had none at all. The technician that came …
Just got BCC installed in our home and Ryan was unbelievably fantastic to work with on the installation. He helped us navigate and find a way to make it work in a specific room and could not have been nicer! …
We just recently were able to switch over to Bay Country. They made the process very simple and easy for us. It was the first time I’ve experienced an internet provider arriving on time. Their worker, Ryan, was polite and professional. Not …
Excellent service. Dawn at the office walked me what’s involved, Andy outlined where cable would be trenched. Ryan did the install, setting up for the best signal strength and coverage.
A huge shout out to our technician, Ryan, who was efficient, professional, and friendly during his visit. He fixed our problem quickly and even noticed a low lying phone line in the yard that he suggested we call the phone company about. We appreciate you Ryan!
I just got fiber installed in my home through BCC. They have been great to work with. The install was quick, easy and, exactly the time they said. Their employees Andy and Miles were very professional, polite, and efficient. After a brief …
We had a problem and they made it a point to get to us before the holiday! Excellent service and both were informative to help us in the future! Thank you so much for getting us back up and running this morning. Merry Christmas!
The new customer experience with Bay Country Communications was exemplary from initial call to their offices, the scheduling process, status updates and actual installation. …
Thank you Bay Country Communications for sending Ryan to do our install. He was on time. He was so professional and patience with me. He was very knowledgeable and did not leave until I was very comfortable with my new cable service.